BrokerCheck Report CETERA INVESTMENT SERVICES LLC CRD# 15340

Section Title Page(s) Report Summary 1

Firm Profile 2 - 13

Firm History 14

Firm Operations 15 - 25

Disclosure Events 26

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CRD# 15340 This report summary provides an overview of the brokerage firm. Additional information for this firm can be found in the detailed report. SEC# 8-31826 Firm Profile Disclosure Events Main Office Location This firm is classified as a limited liability company. 400 FIRST ST. S. SUITE 300 This firm was formed in Delaware on 11/30/2012. Brokerage firms are required to disclose certain ST. CLOUD, MN 56302 Its fiscal year ends in December. criminal matters, regulatory actions, civil judicial Regulated by FINRA Kansas City Office proceedings and financial matters in which the firm or Mailing Address Firm History one of its control affiliates has been involved. Information relating to the brokerage firm's history P.O. BOX 283 Are there events disclosed about this firm? Yes ST. CLOUD, MN 56302-0283 such as other business names and successions (e.g., mergers, acquisitions) can be found in the Business Telephone Number detailed report. The following types of disclosures have been reported: 320-656-4300 Firm Operations Type Count This firm is registered with: Regulatory Event 10 This firm is a brokerage firm and an investment adviser firm. For more information about • the SEC Arbitration 3 investment adviser firms, visit the SEC's • 1 Self-Regulatory Organization Investment Adviser Public Disclosure website at: • 53 U.S. states and territories https://www.adviserinfo.sec.gov Is this brokerage firm currently suspended with any regulator? No

This firm conducts 13 types of businesses. This firm is affiliated with financial or investment institutions. This firm does not have referral or financial arrangements with other brokers or dealers.

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 1 www.finra.org/brokercheck User Guidance Firm Profile

This firm is classified as a limited liability company. This firm was formed in Delaware on 11/30/2012. Its fiscal year ends in December.

Firm Names and Locations This section provides the brokerage firm's full legal name, "Doing Business As" name, business and mailing addresses, telephone number, and any alternate name by which the firm conducts business and where such name is used.

CETERA INVESTMENT SERVICES LLC Doing business as CETERA INVESTMENT SERVICES LLC CRD# 15340 SEC# 8-31826

Main Office Location 400 FIRST ST. S. SUITE 300 ST. CLOUD, MN 56302 Regulated by FINRA Kansas City Office

Mailing Address P.O. BOX 283 ST. CLOUD, MN 56302-0283

Business Telephone Number 320-656-4300

Other Names of this Firm

Name Where is it used CETERA INVESTMENT SERVICES LLC AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 2 www.finra.org/brokercheck User Guidance Firm Profile This section provides information relating to all direct owners and executive officers of the brokerage firm. Direct Owners and Executive Officers

Legal Name & CRD# (if any): CETERA FINANCIAL GROUP, INC. Is this a domestic or foreign Domestic Entity entity or an individual?

Position SOLE MEMBER Position Start Date 01/2010 Percentage of Ownership 75% or more Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): BOWMAN, TIMOTHY JOSEPH 2247374 Is this a domestic or foreign Individual entity or an individual?

Position PRINCIPAL FINANCIAL OFFICER Position Start Date 06/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): BUCHHEISTER, JEFFREY ROBERT 4709900 Is this a domestic or foreign Individual entity or an individual?

Position CHIEF FINANCIAL OFFICER Position Start Date 05/2021 Percentage of Ownership Less than 5% ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 3 www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): CASEY, SEAN PATRICK 2156290 Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT Position Start Date 07/2016 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): CHAFFIN, GARY LYNN 6819431 Is this a domestic or foreign Individual entity or an individual?

Position TAX OFFICER Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): GILL, GEORGE ANDREW

©2021 FINRA. All rights reserved. Report about4498537 CETERA INVESTMENT SERVICES LLC 4 www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) 4498537 Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): GOK, LISA ANNE 5059738 Is this a domestic or foreign Individual entity or an individual?

Position SECRETARY Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): HALEY, BRIAN JOSEPH 4361815 Is this a domestic or foreign Individual entity or an individual?

Position CHIEF COMPLIANCE OFFICER Position Start Date 04/2018 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the©2021 firm? FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 5 www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): HOLWEGER, KIMBERLEY ANN 1572778 Is this a domestic or foreign Individual entity or an individual?

Position CHIEF OPERATING OFFICER AND PRINCIPAL OPERATIONS OFFICER Position Start Date 03/2020 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): IYENGAR, JANANI RAVI 6780478 Is this a domestic or foreign Individual entity or an individual?

Position TREASURER Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): KIM, DAVID 6228305

Is©2021 this FINRA. a domestic All rights orreserved. foreign Report aboutIndividual CETERA INVESTMENT SERVICES LLC 6 entity or an individual? www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Is this a domestic or foreign Individual entity or an individual?

Position ASSISTANT SECRETARY Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): KIRCHER, NICHOLE MARIE 2876887 Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): MIZUGUCHI, MAURA RIE 5769181 Is this a domestic or foreign Individual entity or an individual?

Position CHIEF ACCOUNTING OFFICER Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm? ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 7 www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): NEARY, JOSEPH DANIEL 2993505 Is this a domestic or foreign Individual entity or an individual?

Position MANAGER AND VICE PRESIDENT Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): RAMOS, RAMON 2160203 Is this a domestic or foreign Individual entity or an individual?

Position MONEY LAUNDERING REPORTING OFFICER Position Start Date 02/2013 Percentage of Ownership Less than 5% Does this owner direct the No management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): REINHOLZ, CHRISTOPHER JON 1961258

Is©2021 this FINRA. a domestic All rights orreserved. foreign Report aboutIndividual CETERA INVESTMENT SERVICES LLC 8 entity or an individual? www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT, DIRECTOR OF TRADING Position Start Date 09/1998 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): RUMMEL, LEANN RENEE 1965155 Is this a domestic or foreign Individual entity or an individual?

Position MANAGER, PRESIDENT AND CHIEF EXECUTIVE OFFICER Position Start Date 04/2020 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): SMILEY, STANLEY ROBERT 3004604 Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT Position Start Date 03/2004 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm? ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 9 www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): STINSON, TIMOTHY EARL MCCOY 2272183 Is this a domestic or foreign Individual entity or an individual?

Position VICE PRESIDENT Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): TAYLOR, THOMAS BYRON 2193426 Is this a domestic or foreign Individual entity or an individual?

Position MANAGER Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

Legal Name & CRD# (if any): VAN HAVERMAAT, DAVID JAMES 7042846

Is©2021 this FINRA. a domestic All rights orreserved. foreign Report aboutIndividual CETERA INVESTMENT SERVICES LLC 10 entity or an individual? www.finra.org/brokercheck User Guidance Firm Profile

Direct Owners and Executive Officers (continued) Is this a domestic or foreign Individual entity or an individual?

Position ASSISTANT SECRETARY Position Start Date 05/2021 Percentage of Ownership Less than 5% Does this owner direct the Yes management or policies of the firm?

Is this a public reporting No company?

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 11 www.finra.org/brokercheck User Guidance Firm Profile This section provides information relating to any indirect owners of the brokerage firm. Indirect Owners

Legal Name & CRD# (if any): ARETEC GROUP, INC. Is this a domestic or foreign Domestic Entity entity or an individual?

Company through which CETERA FINANCIAL HOLDINGS, INC. indirect ownership is established Relationship to Direct Owner SOLE MEMBER Relationship Established 04/2014 Percentage of Ownership 75% or more Does this owner direct the Yes management or policies of the firm? Is this a public reporting No company?

Legal Name & CRD# (if any): CETERA FINANCIAL HOLDINGS, INC. Is this a domestic or foreign Domestic Entity entity or an individual?

Company through which CETERA FINANCIAL GROUP, INC. indirect ownership is established Relationship to Direct Owner SOLE MEMBER Relationship Established 11/2009 Percentage of Ownership 75% or more Does this owner direct the Yes management or policies of the firm? Is this a public reporting No company?

Legal Name & CRD# (if any): GC TWO HOLDINGS, INC. Is this a domestic or foreign Domestic Entity entity or an individual?

Company through which GC TWO INTERMEDIATE HOLDINGS, INC. indirect©2021 FINRA. ownership All rights reserved. is Report about CETERA INVESTMENT SERVICES LLC 12 established www.finra.org/brokercheck User Guidance Firm Profile

Indirect Owners (continued) Company through which GC TWO INTERMEDIATE HOLDINGS, INC. indirect ownership is established Relationship to Direct Owner OWNER Relationship Established 10/2018 Percentage of Ownership Other General Partners Does this owner direct the Yes management or policies of the firm? Is this a public reporting No company?

Legal Name & CRD# (if any): GC TWO INTERMEDIATE HOLDINGS, INC. Is this a domestic or foreign Domestic Entity entity or an individual?

Company through which ARETEC GROUP, INC. indirect ownership is established Relationship to Direct Owner OWNER Relationship Established 10/2018 Percentage of Ownership Other General Partners Does this owner direct the Yes management or policies of the firm? Is this a public reporting No company?

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 13 www.finra.org/brokercheck User Guidance Firm History This section provides information relating to any successions (e.g., mergers, acquisitions) involving the firm.

This firm was previously: PRIMEVEST FINANCIAL SERVICES INC. Date of Succession: 12/03/2012 Predecessor CRD#: 15340 Predecessor SEC#: 8-31826 Description CETERA INVESTMENT SERVICES LLC IS THE SUCCESSOR BY REBRANDING FROM PRIMEVEST FINANICAL SERVICES INC.

This firm was previously: PRIMEVEST FINANCIAL SERVICES INC. Date of Succession: 12/01/2012 Predecessor CRD#: 15340 Predecessor SEC#: 8-31826 Description CETERA INVESTMENT SERVICES LLC IS THE SUCCESSOR BY REBRANDING FROM PRIMEVEST FINANICAL SERVICES INC AND WILL BE ASSUMING SUBSTANTIALLY ALL OF THE ASSETS AND LIABILITIES OF THE PREDECESSOR FIRM. THIS SUCCESSION DOES NOT INVOLVE A SUBSTANTIAL CHANGE IN OWNERSHIP AND/OR CONTROL.

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 14 www.finra.org/brokercheck User Guidance Firm Operations

Registrations This section provides information about the regulators (Securities and Exchange Commission (SEC), self-regulatory organizations (SROs), and U.S. states and territories) with which the brokerage firm is currently registered and licensed, the date the license became effective, and certain information about the firm's SEC registration. This firm is currently registered with the SEC, 1 SRO and 53 U.S. states and territories. Federal Regulator Status Date Effective SEC Approved 07/23/1984

SEC Registration Questions This firm is registered with the SEC as: A broker-dealer: Yes A broker-dealer and government securities broker or dealer: Yes A government securities broker or dealer only: No This firm has ceased activity as a government securities broker or dealer: No

Self-Regulatory Organization Status Date Effective FINRA Approved 11/15/1984

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 15 www.finra.org/brokercheck User Guidance Firm Operations

Registrations (continued) U.S. States & Status Date Effective U.S. States & Status Date Effective Territories Territories Alabama Approved 02/13/1985 North Carolina Approved 04/24/1985 Alaska Approved 05/23/1985 North Dakota Approved 04/17/1985 Arizona Approved 06/06/1985 Ohio Approved 04/04/1985 Arkansas Approved 05/24/1985 Oklahoma Approved 03/06/1985 California Approved 02/28/1985 Oregon Approved 04/04/1985 Colorado Approved 02/13/1985 Pennsylvania Approved 03/29/1985 Connecticut Approved 05/16/1985 Puerto Rico Approved 05/26/2000 Delaware Approved 02/27/1985 Rhode Island Approved 04/17/1985 District of Columbia Approved 11/29/1984 South Carolina Approved 04/09/1985 Florida Approved 03/18/1985 South Dakota Approved 05/17/1985 Georgia Approved 03/04/1985 Tennessee Approved 04/30/1985 Hawaii Approved 06/24/1985 Texas Approved 12/10/1984 Idaho Approved 04/11/1985 Utah Approved 05/16/1985 Illinois Approved 10/26/1984 Vermont Approved 04/29/1985 Indiana Approved 02/19/1985 Virgin Islands Approved 06/19/2007 Iowa Approved 04/18/1985 Virginia Approved 02/28/1985 Kansas Approved 04/09/1985 Washington Approved 04/09/1985 Kentucky Approved 04/01/1985 West Virginia Approved 04/08/1985 Louisiana Approved 05/10/1985 Wisconsin Approved 09/05/1985 Maine Approved 04/25/1985 Wyoming Approved 04/09/1985 Maryland Approved 03/05/1985 Massachusetts Approved 03/11/1985 Michigan Approved 05/24/1985 Minnesota Approved 05/15/1984 Mississippi Approved 04/11/1985 Missouri Approved 06/18/1985 Montana Approved 03/12/1985 Nebraska Approved 03/26/1985 Nevada Approved 03/19/1985 New Hampshire Approved 04/01/1985 New Jersey Approved 04/19/1985 New Mexico Approved 06/12/1985 New York Approved 04/30/1985

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 16 www.finra.org/brokercheck User Guidance Firm Operations

Types of Business This section provides the types of business, including non-securities business, the brokerage firm is engaged in or expects to be engaged in. This firm currently conducts 13 types of businesses. Types of Business

Exchange member engaged in exchange commission business other than floor activities Broker or dealer retailing corporate equity securities over-the-counter Broker or dealer selling corporate debt securities Underwriter or selling group participant (corporate securities other than mutual funds) Mutual fund retailer U S. government securities dealer U S. government securities broker Municipal securities dealer Municipal securities broker Broker or dealer selling variable life insurance or annuities Solicitor of time deposits in a financial institution Put and call broker or dealer or option writer Broker or dealer involved in a networking, kiosk or similar arrangment with a: bank, savings bank or association, or credit union

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 17 www.finra.org/brokercheck User Guidance Firm Operations

Clearing Arrangements This firm does hold or maintain funds or securities or provide clearing services for other broker-dealer(s).

Introducing Arrangements

This firm does not refer or introduce customers to other brokers and dealers.

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 18 www.finra.org/brokercheck User Guidance Firm Operations Industry Arrangements

This firm does have books or records maintained by a third party. Name: MICROSOFT CORPORATION Business Address: ONE MICROSOFT WAY REDMOND, WA 98052 Effective Date: 12/01/2020 Description: THE FIRM WILL BEGIN UTILIZING MICROSOFT CORPORATION OR AN AFFILIATE OF MICROSOFT CORPORATION ("MICROSOFT"), ELECTRONIC STORAGE MEDIA EXCLUSIVELY FOR CERTAIN BOOKS AND RECORDS. Name: SITEQUEST, INC Business Address: 707 W 700 S SUITE 101 WOODS CROSS, UT 94087 Effective Date: 11/01/2020 Description: THE FIRM WILL BEGIN UTILIZING SITEQUEST, INC, ELECTRONIC STORAGE MEDIA EXCLUSIVELY FOR CERTAIN BOOKS AND RECORDS ON OR AFTER NOVEMBER 1, 2020. Name: BIZNEWS24.COM, INC. D/B/A PINPOINT GLOBAL COMMUNICATIONS Business Address: 9 TRAFALGAR SQUARE SUITE 150 NASHUA, NH 03063 Effective Date: 05/01/2020 Description: ELECTRONIC STORAGE MEDIA FOR CERTAIN BOOKS AND RECORDS ON OR AFTER MAY 1, 2020. Name: FMG SUITE, LLC Business Address: 12395 WORLD TRADE DR #200 SAN DIEGO, CA 92128 Effective Date: 03/02/2020 Description: ELECTRONIC RECORD KEEPER OF SUPERVISORY AND COMPLIANCE POLICIES AND PROCEDURES. Name: REDTAIL TECHNOLOGY Business Address: 3131 FITE CIRCLE SACRAMENTO, CA 95827

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 19 www.finra.org/brokercheck User Guidance Firm Operations Industry Arrangements (continued) Effective Date: 12/30/2019 Description: ELECTRONIC DOCUMENT STORAGE AND RECORD RETENTION SYSTEM & CLIENT RESOURCE MANAGEMENT SYSTEM. Name: NATIONAL REGULATORY SERVICES, A DIVISION OF ACCUITY, INC. Business Address: 323 - A MAIN STREET LAKEVILLE, CT 06039 Effective Date: 07/01/2017 Description: BRANCH INSPECTION MODULES FOR MONITORING AND RECORD RETENTION Name: MARKETINGPRO, INC. Business Address: 14525 SW MILLIKAN WAY #78359 BEAVERTON, OR 97005 Effective Date: 05/24/2013 Description: WEB BASED SALES LITERATURE AND RECORD RETENTION SYSTEM

Name: SMARSH Business Address: 851 SW 6TH AVE # 800 PORTLAND, OR 97204 Effective Date: 11/01/2015 Description: ELECTRONIC RECORD KEEPER FOR ARCHIVING EMAILS, INSTANT MESSAGES, SOCIAL MEDIA AND TRADE BLOTTERS. Name: GRANITE CITY MOVING & STORAGE Business Address: 207 14TH AVENUE NORTHEAST SARTELL, MN 56377 Effective Date: 02/01/2008 Description: HARD COPY OFFSITE STORAGE OF GENERAL BD RECORDS

Name: VERITAS TECHNOLOGIES, INC. Business Address: 2780 SKYPARK DRIVE #300 TORRANCE, CA 90505 Effective Date: 03/15/2005 Description: ELECTRONIC RECORD KEEPER FOR ARCHIVING EMAILS, INSTATNT MESSAGES AND TRADE BLOTTERS. ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 20 www.finra.org/brokercheck User Guidance Firm Operations Industry Arrangements (continued)

Name: DOCUPACE TECHNOLOGIES, INC. Business Address: 201 S BARRINGTON AVE #215 LOS ANGELES, CA 90025 Effective Date: 10/15/2007 Description: ELECTRONIC RECORD KEEPER FOR GENERAL ACCOUNT DOCUMENTATION AND PROCESSING. Name: BROADRIDGE SECURITIES PROCESSING SOLUTIONS, INC. Business Address: 4725 INDEPENDERNCE STREET WHEAT RIDGE, CO 80033 Effective Date: 01/01/1987 Description: CETERA INVESTMENT SERVICES LCC (CIS) USES THE FACILITIES OF BROADRIDGE SECURITIES PROCESSING SOLUTIONS, INC. (BROADRIDGE) FOR THE ELECTRONIC MAINTENANCE OF CUSTOMER ACCOUNT FILES WHICH INCLUDES REPORTS ON CLIENT INVESTMENT HOLDINGS. BROADRIDGE PROVIDES DATA PROCESSING SERVICE AS A CUSTOMER "SERVICE BUREAU" AND IS LINKED WITH CIS THROUGH SECURE DIRECT DEDICATED TELEPHONE CIRCUITS. CIS CONNECTS OUR INTERNAL SECURE NETWORK TO BROADRIDGE'S PROCESSING SYSTEM USING THESE DEDICATED CIRCUITS. This firm does not have accounts, funds, or securities maintained by a third party.

This firm does not have customer accounts, funds, or securities maintained by a third party.

Control Persons/Financing This firm does not have individuals who control its management or policies through agreement.

This firm does not have individuals who wholly or partly finance the firm's business.

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 21 www.finra.org/brokercheck User Guidance Firm Operations

Organization Affiliates This section provides information on control relationships the firm has with other firms in the securities, investment advisory, or banking business.

This firm is, directly or indirectly: · in control of · controlled by · or under common control with the following partnerships, corporations, or other organizations engaged in the securities or investment advisory business. CETERA ADVISORY SERVICES LLC is under common control with the firm. CRD #: 285648 Business Address: 200 N PACIFIC COAST HWY STE 1300 EL SEGUNDO, CA 90245 Effective Date: 11/18/2016 Foreign Entity: No Country: Securities Activities: No Investment Advisory Yes Activities: Description: APPLICANT AND AFFILIATE ARE UNDER COMMON CONTROL OF ARETEC GROUP, INC.

FIRST ALLIED SECURITIES, INC. is under common control with the firm. CRD #: 32444 Business Address: 655 WEST BROADWAY 12TH FLOOR SAN DIEGO, CA 92101 Effective Date: 04/29/2014 Foreign Entity: No Country: Securities Activities: Yes Investment Advisory No Activities: Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF ARETEC GROUP, INC. ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 22 www.finra.org/brokercheck User Guidance Firm Operations

Organization Affiliates (continued) Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF ARETEC GROUP, INC.

CETERA INVESTMENT MANAGEMENT LLC is under common control with the firm. CRD #: 165436 Business Address: 200 N PACIFIC COAST HWY STE 1300 EL SEGUNDO, CA 90245 Effective Date: 01/03/2013 Foreign Entity: No Country: Securities Activities: No Investment Advisory Yes Activities: Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF CETERA FINANCIAL GROUP, INC.

CETERA INVESTMENT ADVISERS LLC is under common control with the firm. CRD #: 105644 Business Address: 1450 AMERICAN LANE 6TH FLOOR, SUITE #650 SCHAUMBURG, IL 60173 Effective Date: 04/02/2012 Foreign Entity: No Country: Securities Activities: No Investment Advisory Yes Activities: Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF CETERA FINANCIAL GROUP, INC.

CETERA FINANCIAL SPECIALISTS LLC is under common control with the firm. CRD #: 10358 Business Address: 1450 AMERICAN LANE 6TH FLOOR, SUITE #650 SCHAUMBURG, IL 60173

Effective©2021 FINRA. Date: All rights reserved. Report about04/02/2012 CETERA INVESTMENT SERVICES LLC 23 www.finra.org/brokercheck User Guidance Firm Operations

Organization Affiliates (continued)

Effective Date: 04/02/2012 Foreign Entity: No Country: Securities Activities: Yes Investment Advisory No Activities: Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF CETERA FINANCIAL GROUP, INC.

CETERA ADVISOR NETWORKS LLC is under common control with the firm. CRD #: 13572 Business Address: 200 N PACIFIC COAST HWY STE 1300 EL SEGUNDO, CA 90245 Effective Date: 12/13/2000 Foreign Entity: No Country: Securities Activities: Yes Investment Advisory Yes Activities: Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF CETERA FINANCIAL GROUP, INC.

CETERA ADVISORS LLC is under common control with the firm. CRD #: 10299 Business Address: 4600 SOUTH SYRACUSE SUITE 600 DENVER, CO 80237 Effective Date: 09/01/2000 Foreign Entity: No Country: Securities Activities: Yes Investment Advisory Yes Activities:

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 24 www.finra.org/brokercheck User Guidance Firm Operations

Organization Affiliates (continued)

Description: APPLICANT AND CONTROL AFFILIATE ARE UNDER COMMON CONTROL OF CETERA FINANCIAL GROUP, INC.

This firm is not directly or indirectly, controlled by the following: · bank holding company · national bank · state member bank of the Federal Reserve System · state non-member bank · savings bank or association · credit union · or foreign bank

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 25 www.finra.org/brokercheck User Guidance Disclosure Events

All firms registered to sell securities or provide investment advice are required to disclose regulatory actions, criminal or civil judicial proceedings, and certain financial matters in which the firm or one of its control affiliates has been involved. For your convenience, below is a matrix of the number and status of disclosure events involving this brokerage firm or one of its control affiliates. Further information regarding these events can be found in the subsequent pages of this report. Pending Final On Appeal Regulatory Event 0 10 0 Arbitration N/A 3 N/A

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 26 www.finra.org/brokercheck User Guidance

Disclosure Event Details What you should know about reported disclosure events:

1. BrokerCheck provides details for any disclosure event that was reported in CRD. It also includes summary information regarding FINRA arbitration awards in cases where the brokerage firm was named as a respondent. 2. Certain thresholds must be met before an event is reported to CRD, for example: o A law enforcement agency must file formal charges before a brokerage firm is required to disclose a particular criminal event. 3. Disclosure events in BrokerCheck reports come from different sources: o Disclosure events for this brokerage firm were reported by the firm and/or regulators. When the firm and a regulator report information for the same event, both versions of the event will appear in the BrokerCheck report. The different versions will be separated by a solid line with the reporting source labeled. 4. There are different statuses and dispositions for disclosure events: o A disclosure event may have a status of pending, on appeal, or final. § A "pending" event involves allegations that have not been proven or formally adjudicated. § An event that is "on appeal" involves allegations that have been adjudicated but are currently being appealed. § A "final" event has been concluded and its resolution is not subject to change. o A final event generally has a disposition of adjudicated, settled or otherwise resolved. § An "adjudicated" matter includes a disposition by (1) a court of law in a criminal or civil matter, or (2) an administrative panel in an action brought by a regulator that is contested by the party charged with some alleged wrongdoing. § A "settled" matter generally involves an agreement by the parties to resolve the matter. Please note that firms may choose to settle customer disputes or regulatory matters for business or other reasons. § A "resolved" matter usually involves no payment to the customer and no finding of wrongdoing on the part of the individual broker. Such matters generally involve customer disputes. 5. You may wish to contact the brokerage firm to obtain further information regarding any of the disclosure events contained in this BrokerCheck report. Regulatory - Final This type of disclosure event involves (1) a final, formal proceeding initiated by a regulatory authority (e.g., a state securities agency, self-regulatory organization, federal regulator such as the U.S. Securities and Exchange Commission, foreign financial regulatory body) for a violation of investment-related rules or regulations; or (2) a revocation or suspension of the authority of a brokerage firm or its control affiliate to act as an attorney, accountant or federal contractor. Disclosure 1 of 10 Reporting Source: Regulator Current Status: Final Allegations: THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") ©2021 FINRA. All rights reserved. Report aboutDEEMS CETERA IT APPROPRIATE INVESTMENT SERVICES AND IN LLC THE PUBLIC INTEREST THAT PUBLIC 27 ADMINISTRATIVE AND CEASE-AND-DESIST PROCEEDINGS BE, AND HEREBY ARE, INSTITUTED PURSUANT TO SECTIONS 15(B) AND 21C OF THE SECURITIES EXCHANGE ACT OF 1934 ("EXCHANGE ACT") AND SECTIONS 203(E) AND 203(K) OF THE INVESTMENT ADVISERS ACT OF 1940 ("ADVISERS ACT"), AGAINST CETERA ADVISOR NETWORKS LLC, CETERA ADVISORS LLC, CETERA INVESTMENT SERVICES LLC, CETERA FINANCIAL SPECIALISTS LLC, AND CETERA INVESTMENT ADVISERS LLC (TOGETHER, "CETERA ENTITIES" OR "RESPONDENTS").

THE COMMISSION FINDS THAT THESE PROCEEDINGS ARISE OUT OF CETERA ENTITIES' FAILURE TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO PROTECT CUSTOMER RECORDS AND INFORMATION, IN VIOLATION OF RULE 30(A) OF REGULATION S-P ("SAFEGUARDS RULE") AND, WITH RESPECT TO CETERA ADVISORS LLC AND CETERA INVESTMENT ADVISERS LLC, FAILURE TO ADOPT AND IMPLEMENT REASONABLY DESIGNED PROCEDURES FOR REVIEW OF COMMUNICATIONS SENT TO IMPACTED CLIENTS IN VIOLATION OF SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER.

THE SAFEGUARDS RULE REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO: (1) INSURE THE SECURITY AND CONFIDENTIALITY OF CUSTOMER RECORDS AND INFORMATION; (2) PROTECT AGAINST ANY ANTICIPATED THREATS OR HAZARDS TO THE SECURITY OR INTEGRITY OF CUSTOMER RECORDS AND INFORMATION; AND (3) PROTECT AGAINST UNAUTHORIZED ACCESS TO OR USE OF CUSTOMER RECORDS OR INFORMATION THAT COULD RESULT IN SUBSTANTIAL HARM OR INCONVENIENCE TO ANY CUSTOMER.

CETERA ENTITIES ARE REGISTERED WITH THE COMMISSION AS BROKER- DEALERS, INVESTMENT ADVISERS, OR BOTH. BETWEEN NOVEMBER 2017 AND JUNE 2020, EMAIL ACCOUNTS OF OVER 60 CETERA ENTITIES' PERSONNEL WERE TAKEN OVER BY UNAUTHORIZED THIRD PARTIES RESULTING IN THE EXPOSURE OF OVER 4,388 OF CETERA ENTITIES' CUSTOMERS' PERSONALLY IDENTIFIABLE INFORMATION ("PII") STORED IN THE COMPROMISED EMAIL ACCOUNTS. AT THE TIME, NONE OF THESE ACCOUNTS HAD MULTI-FACTOR AUTHENTICATION ("MFA") TURNED ON, EVEN THOUGH CETERA ENTITIES' OWN POLICIES REQUIRED MFA "WHEREVER POSSIBLE," BEGINNING IN 2018. ALTHOUGH THESE EMAIL ACCOUNT TAKEOVERS DO NOT APPEAR TO HAVE RESULTED IN ANY UNAUTHORIZED TRADES OR TRANSFERS IN BROKERAGE CUSTOMERS' OR ADVISORY CLIENTS' ("CUSTOMERS") ACCOUNTS, CETERA ENTITIES VIOLATED THE SAFEGUARDS RULE BECAUSE THEIR POLICIES AND PROCEDURES TO PROTECT CUSTOMER INFORMATION AND TO PREVENT AND RESPOND TO CYBERSECURITY INCIDENTS WERE NOT REASONABLY DESIGNED TO MEET THESE OBJECTIVES, SPECIFICALLY AS APPLIED TO INDEPENDENT CONTRACTOR REPRESENTATIVES AND OFFSHORE CONTRACTORS. CETERA ENTITIES HAD A SIGNIFICANT NUMBER OF SECURITY TOOLS AT THEIR DISPOSAL THAT ALLOWED THEM TO IMPLEMENT CONTROLS THAT WOULD MITIGATE THESE HIGHER RISKS. HOWEVER, CETERA ENTITIES FAILED TO USE THESE TOOLS IN THE MANNER TAILORED TO THEIR BUSINESS, EXPOSING THEIR CUSTOMERS' PII TO UNREASONABLE RISKS.

SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER REQUIRE A REGISTERED INVESTMENT ADVISER, OR AN INVESTMENT ADVISER REQUIRED TO REGISTER, TO ADOPT AND IMPLEMENT WRITTEN COMPLIANCE POLICIES AND PROCEDURES REASONABLY DESIGNED TO PREVENT VIOLATIONS, BY THE ADVISER OR ITS SUPERVISED PERSONS, OF THE ADVISERS ACT AND THE RULES ADOPTED BY THE COMMISSION THEREUNDER. CETERA ADVISORS LLC ("CETERA ADVISORS") AND CETERA INVESTMENT ADVISERS LLC ("CETERA INVESTMENT ADVISERS") VIOLATED SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER BY FAILING TO ADOPT AND IMPLEMENT REASONABLY DESIGNED POLICIES AND PROCEDURES REGARDING REVIEW OF COMMUNICATIONS TO ADVISORY CLIENTS. THIS FAILURE RESULTED IN SENDING BREACH NOTIFICATIONS TO THE FIRMS' CLIENTS THAT INCLUDED MISLEADING TEMPLATE LANGUAGE SUGGESTING THAT THE NOTIFICATIONS WERE ISSUED MUCH SOONER THAN THEY ACTUALLY WERE AFTER THE DISCOVERY OF THE INCIDENTS. www.finra.org/brokercheck User Guidance

Allegations: THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") DEEMS IT APPROPRIATE AND IN THE PUBLIC INTEREST THAT PUBLIC ADMINISTRATIVE AND CEASE-AND-DESIST PROCEEDINGS BE, AND HEREBY ARE, INSTITUTED PURSUANT TO SECTIONS 15(B) AND 21C OF THE SECURITIES EXCHANGE ACT OF 1934 ("EXCHANGE ACT") AND SECTIONS 203(E) AND 203(K) OF THE INVESTMENT ADVISERS ACT OF 1940 ("ADVISERS ACT"), AGAINST CETERA ADVISOR NETWORKS LLC, CETERA ADVISORS LLC, CETERA INVESTMENT SERVICES LLC, CETERA FINANCIAL SPECIALISTS LLC, AND CETERA INVESTMENT ADVISERS LLC (TOGETHER, "CETERA ENTITIES" OR "RESPONDENTS").

THE COMMISSION FINDS THAT THESE PROCEEDINGS ARISE OUT OF CETERA ENTITIES' FAILURE TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO PROTECT CUSTOMER RECORDS AND INFORMATION, IN VIOLATION OF RULE 30(A) OF REGULATION S-P ("SAFEGUARDS RULE") AND, WITH RESPECT TO CETERA ADVISORS LLC AND CETERA INVESTMENT ADVISERS LLC, FAILURE TO ADOPT AND IMPLEMENT REASONABLY DESIGNED PROCEDURES FOR REVIEW OF COMMUNICATIONS SENT TO IMPACTED CLIENTS IN VIOLATION OF SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER.

THE SAFEGUARDS RULE REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO: (1) INSURE THE SECURITY AND CONFIDENTIALITY OF CUSTOMER RECORDS AND INFORMATION; (2) PROTECT AGAINST ANY ANTICIPATED THREATS OR HAZARDS TO THE SECURITY OR INTEGRITY OF CUSTOMER RECORDS AND INFORMATION; AND (3) PROTECT AGAINST UNAUTHORIZED ACCESS TO OR USE OF CUSTOMER RECORDS OR INFORMATION THAT COULD RESULT IN SUBSTANTIAL HARM OR INCONVENIENCE TO ANY CUSTOMER.

CETERA ENTITIES ARE REGISTERED WITH THE COMMISSION AS BROKER- DEALERS, INVESTMENT ADVISERS, OR BOTH. BETWEEN NOVEMBER 2017 AND JUNE 2020, EMAIL ACCOUNTS OF OVER 60 CETERA ENTITIES' PERSONNEL WERE TAKEN OVER BY UNAUTHORIZED THIRD PARTIES RESULTING IN THE EXPOSURE OF OVER 4,388 OF CETERA ENTITIES' CUSTOMERS' PERSONALLY IDENTIFIABLE INFORMATION ("PII") STORED IN THE COMPROMISED EMAIL ACCOUNTS. AT THE TIME, NONE OF THESE ACCOUNTS HAD MULTI-FACTOR AUTHENTICATION ("MFA") TURNED ON, EVEN THOUGH CETERA ENTITIES' OWN POLICIES REQUIRED MFA "WHEREVER POSSIBLE," BEGINNING IN 2018. ALTHOUGH THESE EMAIL ACCOUNT TAKEOVERS DO NOT APPEAR TO HAVE RESULTED IN ANY UNAUTHORIZED TRADES OR TRANSFERS IN BROKERAGE CUSTOMERS' OR ADVISORY CLIENTS' ("CUSTOMERS") ACCOUNTS, CETERA ENTITIES VIOLATED THE SAFEGUARDS RULE BECAUSE THEIR POLICIES AND ©2021 FINRA. All rights reserved. Report aboutPROCEDURES CETERA INVESTMENT TO PROTECT SERVICES CUSTOMER LLC INFORMATION AND TO PREVENT 28 AND RESPOND TO CYBERSECURITY INCIDENTS WERE NOT REASONABLY DESIGNED TO MEET THESE OBJECTIVES, SPECIFICALLY AS APPLIED TO INDEPENDENT CONTRACTOR REPRESENTATIVES AND OFFSHORE CONTRACTORS. CETERA ENTITIES HAD A SIGNIFICANT NUMBER OF SECURITY TOOLS AT THEIR DISPOSAL THAT ALLOWED THEM TO IMPLEMENT CONTROLS THAT WOULD MITIGATE THESE HIGHER RISKS. HOWEVER, CETERA ENTITIES FAILED TO USE THESE TOOLS IN THE MANNER TAILORED TO THEIR BUSINESS, EXPOSING THEIR CUSTOMERS' PII TO UNREASONABLE RISKS.

SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER REQUIRE A REGISTERED INVESTMENT ADVISER, OR AN INVESTMENT ADVISER REQUIRED TO REGISTER, TO ADOPT AND IMPLEMENT WRITTEN COMPLIANCE POLICIES AND PROCEDURES REASONABLY DESIGNED TO PREVENT VIOLATIONS, BY THE ADVISER OR ITS SUPERVISED PERSONS, OF THE ADVISERS ACT AND THE RULES ADOPTED BY THE COMMISSION THEREUNDER. CETERA ADVISORS LLC ("CETERA ADVISORS") AND CETERA INVESTMENT ADVISERS LLC ("CETERA INVESTMENT ADVISERS") VIOLATED SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER BY FAILING TO ADOPT AND IMPLEMENT REASONABLY DESIGNED POLICIES AND PROCEDURES REGARDING REVIEW OF COMMUNICATIONS TO ADVISORY CLIENTS. THIS FAILURE RESULTED IN SENDING BREACH NOTIFICATIONS TO THE FIRMS' CLIENTS THAT INCLUDED MISLEADING TEMPLATE LANGUAGE SUGGESTING THAT THE NOTIFICATIONS WERE ISSUED MUCH SOONER THAN THEY ACTUALLY WERE AFTER THE DISCOVERY OF THE INCIDENTS. THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") DEEMS IT APPROPRIATE AND IN THE PUBLIC INTEREST THAT PUBLIC ADMINISTRATIVE AND CEASE-AND-DESIST PROCEEDINGS BE, AND HEREBY ARE, INSTITUTED PURSUANT TO SECTIONS 15(B) AND 21C OF THE SECURITIES EXCHANGE ACT OF 1934 ("EXCHANGE ACT") AND SECTIONS 203(E) AND 203(K) OF THE INVESTMENT ADVISERS ACT OF 1940 ("ADVISERS ACT"), AGAINST CETERA ADVISOR NETWORKS LLC, CETERA ADVISORS LLC, CETERA INVESTMENT SERVICES LLC, CETERA FINANCIAL SPECIALISTS LLC, AND CETERA INVESTMENT ADVISERS LLC (TOGETHER, "CETERA ENTITIES" OR "RESPONDENTS").

THE COMMISSION FINDS THAT THESE PROCEEDINGS ARISE OUT OF CETERA ENTITIES' FAILURE TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO PROTECT CUSTOMER RECORDS AND INFORMATION, IN VIOLATION OF RULE 30(A) OF REGULATION S-P ("SAFEGUARDS RULE") AND, WITH RESPECT TO CETERA ADVISORS LLC AND CETERA INVESTMENT ADVISERS LLC, FAILURE TO ADOPT AND IMPLEMENT REASONABLY DESIGNED PROCEDURES FOR REVIEW OF COMMUNICATIONS SENT TO IMPACTED CLIENTS IN VIOLATION OF SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER.

THE SAFEGUARDS RULE REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO: (1) INSURE THE SECURITY AND CONFIDENTIALITY OF CUSTOMER RECORDS AND INFORMATION; (2) PROTECT AGAINST ANY ANTICIPATED THREATS OR HAZARDS TO THE SECURITY OR INTEGRITY OF CUSTOMER RECORDS AND INFORMATION; AND (3) PROTECT AGAINST UNAUTHORIZED ACCESS TO OR USE OF CUSTOMER RECORDS OR INFORMATION THAT COULD RESULT IN SUBSTANTIAL HARM OR INCONVENIENCE TO ANY CUSTOMER.

CETERA ENTITIES ARE REGISTERED WITH THE COMMISSION AS BROKER- DEALERS, INVESTMENT ADVISERS, OR BOTH. BETWEEN NOVEMBER 2017 AND JUNE 2020, EMAIL ACCOUNTS OF OVER 60 CETERA ENTITIES' PERSONNEL WERE TAKEN OVER BY UNAUTHORIZED THIRD PARTIES RESULTING IN THE EXPOSURE OF OVER 4,388 OF CETERA ENTITIES' CUSTOMERS' PERSONALLY IDENTIFIABLE INFORMATION ("PII") STORED IN THE COMPROMISED EMAIL ACCOUNTS. AT THE TIME, NONE OF THESE ACCOUNTS HAD MULTI-FACTOR AUTHENTICATION ("MFA") TURNED ON, EVEN THOUGH CETERA ENTITIES' OWN POLICIES REQUIRED MFA www.finra.org/brokercheck "WHEREVER POSSIBLE," BEGINNING IN 2018. ALTHOUGH THESE EMAIL User Guidance ACCOUNT TAKEOVERS DO NOT APPEAR TO HAVE RESULTED IN ANY UNAUTHORIZED TRADES OR TRANSFERS IN BROKERAGE CUSTOMERS' OR ADVISORY CLIENTS' ("CUSTOMERS") ACCOUNTS, CETERA ENTITIES VIOLATED THE SAFEGUARDS RULE BECAUSE THEIR POLICIES AND PROCEDURES TO PROTECT CUSTOMER INFORMATION AND TO PREVENT AND RESPOND TO CYBERSECURITY INCIDENTS WERE NOT REASONABLY DESIGNED TO MEET THESE OBJECTIVES, SPECIFICALLY AS APPLIED TO INDEPENDENT CONTRACTOR REPRESENTATIVES AND OFFSHORE CONTRACTORS. CETERA ENTITIES HAD A SIGNIFICANT NUMBER OF SECURITY TOOLS AT THEIR DISPOSAL THAT ALLOWED THEM TO IMPLEMENT CONTROLS THAT WOULD MITIGATE THESE HIGHER RISKS. HOWEVER, CETERA ENTITIES FAILED TO USE THESE TOOLS IN THE MANNER TAILORED TO THEIR BUSINESS, EXPOSING THEIR CUSTOMERS' PII TO UNREASONABLE RISKS.

SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER REQUIRE A REGISTERED INVESTMENT ADVISER, OR AN INVESTMENT ADVISER REQUIRED TO REGISTER, TO ADOPT AND IMPLEMENT WRITTEN COMPLIANCE POLICIES AND PROCEDURES REASONABLY DESIGNED TO PREVENT VIOLATIONS, BY THE ADVISER OR ITS SUPERVISED PERSONS, OF THE ADVISERS ACT AND THE RULES ADOPTED BY THE COMMISSION THEREUNDER. CETERA ADVISORS LLC ("CETERA ADVISORS") AND CETERA INVESTMENT ADVISERS LLC ("CETERA INVESTMENT ADVISERS") VIOLATED SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER BY FAILING TO ADOPT AND IMPLEMENT REASONABLY DESIGNED POLICIES AND PROCEDURES REGARDING REVIEW OF COMMUNICATIONS TO ADVISORY CLIENTS. THIS FAILURE RESULTED IN SENDING BREACH NOTIFICATIONS TO THE FIRMS' CLIENTS THAT INCLUDED MISLEADING TEMPLATE LANGUAGE SUGGESTING THAT THE NOTIFICATIONS WERE ISSUED MUCH SOONER THAN THEY ACTUALLY WERE AFTER THE DISCOVERY OF THE INCIDENTS. Initiated By: UNITED STATES SECURITIES AND EXCHANGE COMMISSION Date Initiated: 08/30/2021 Docket/Case Number: 3-20490

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Cease and Desist Sought: Other Sanction(s)/Relief Sought:

Resolution: Order Resolution Date: 08/30/2021 Does the order constitute a Yes ©2021final orderFINRA. basedAll rights on reserved. Report about CETERA INVESTMENT SERVICES LLC 29 violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? www.finra.org/brokercheck User Guidance

Does the order constitute a Yes final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Censure Monetary/Fine $300,000.00 Cease and Desist/Injunction Other Sanctions Ordered: Sanction Details: CETERA INVESTMENT SERVICES LLC IS CENSURED; ORDERED TO CEASE AND DESIST FROM COMMITTING OR CAUSING ANY VIOLATIONS AND ANY FUTURE VIOLATIONS OF RULE 30(A) OF REGULATION S-P; AND SHALL PAY A CIVIL MONEY PENALTY JOINTLY AND SEVERALLY IN THE AMOUNT OF $300,000 TO THE COMMISSION. Regulator Statement RESPONDENT CETERA INVESTMENT SERVICES LLC HAS SUBMITTED AN OFFER OF SETTLEMENT, WHICH THE COMMISSION HAS DETERMINED TO ACCEPT. CETERA INVESTMENT SERVICES LLC WILLFULLY VIOLATED THE SAFEGUARDS RULE, WHICH REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES THAT ARE REASONABLY DESIGNED TO SAFEGUARD CUSTOMER RECORDS AND INFORMATION. ACCORDINGLY, IT IS HEREBY ORDERED THAT THE CETERA INVESTMENT SERVICES LLC CEASE AND DESIST FROM COMMITTING OR CAUSING ANY VIOLATIONS AND ANY FUTURE VIOLATIONS OF RULE 30(A) OF REGULATION S-P; IS CENSURED; AND SHALL PAY A CIVIL MONEY PENALTY JOINTLY AND SEVERALLY IN THE AMOUNT OF $300,000 TO THE COMMISSION. i Reporting Source: Firm Current Status: Final Allegations: THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") DEEMS IT APPROPRIATE AND IN THE PUBLIC INTEREST THAT PUBLIC ADMINISTRATIVE AND CEASE-AND-DESIST PROCEEDINGS BE, AND HEREBY ARE, INSTITUTED PURSUANT TO SECTIONS 15(B) AND 21C OF THE SECURITIES EXCHANGE ACT OF 1934 ("EXCHANGE ACT") AND SECTIONS 203(E) AND 203(K) OF THE INVESTMENT ADVISERS ACT OF 1940 ("ADVISERS ACT"), AGAINST CETERA ADVISOR NETWORKS LLC, CETERA ADVISORS LLC, CETERA INVESTMENT SERVICES LLC, CETERA FINANCIAL SPECIALISTS LLC, AND CETERA INVESTMENT ADVISERS LLC (TOGETHER, "CETERA ENTITIES" OR "RESPONDENTS"). THE COMMISSION FINDS THAT THESE PROCEEDINGS ARISE OUT OF CETERA ENTITIES' FAILURE TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED ©2021 FINRA. All rights reserved. Report aboutTO PROTECT CETERA INVESTMENT CUSTOMER SERVICES RECORDS LLC AND INFORMATION, IN VIOLATION OF 30 RULE 30(A) OF REGULATION S-P ("SAFEGUARDS RULE") AND, WITH RESPECT TO CETERA ADVISORS LLC AND CETERA INVESTMENT ADVISERS LLC, FAILURE TO ADOPT AND IMPLEMENT REASONABLY DESIGNED PROCEDURES FOR REVIEW OF COMMUNICATIONS SENT TO IMPACTED CLIENTS IN VIOLATION OF SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER. THE SAFEGUARDS RULE REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO: (1) INSURE THE SECURITY AND CONFIDENTIALITY OF CUSTOMER RECORDS AND INFORMATION; (2) PROTECT AGAINST ANY ANTICIPATED THREATS OR HAZARDS TO THE SECURITY OR INTEGRITY OF CUSTOMER RECORDS AND INFORMATION; AND (3) PROTECT AGAINST UNAUTHORIZED ACCESS TO OR USE OF CUSTOMER RECORDS OR INFORMATION THAT COULD RESULT IN SUBSTANTIAL HARM OR INCONVENIENCE TO ANY CUSTOMER. CETERA ENTITIES ARE REGISTERED WITH THE COMMISSION AS BROKER- DEALERS, INVESTMENT ADVISERS, OR BOTH. BETWEEN NOVEMBER 2017 AND JUNE 2020, EMAIL ACCOUNTS OF OVER 60 CETERA ENTITIES' PERSONNEL WERE TAKEN OVER BY UNAUTHORIZED THIRD PARTIES RESULTING IN THE EXPOSURE OF OVER 4,388 OF CETERA ENTITIES' CUSTOMERS' PERSONALLY IDENTIFIABLE INFORMATION ("PII") STORED IN THE COMPROMISED EMAIL ACCOUNTS. AT THE TIME, NONE OF THESE ACCOUNTS HAD MULTI-FACTOR AUTHENTICATION ("MFA") TURNED ON, EVEN THOUGH CETERA ENTITIES' OWN POLICIES REQUIRED MFA "WHEREVER POSSIBLE," BEGINNING IN 2018. ALTHOUGH THESE EMAIL ACCOUNT TAKEOVERS DO NOT APPEAR TO HAVE RESULTED IN ANY UNAUTHORIZED TRADES OR TRANSFERS IN BROKERAGE CUSTOMERS' OR ADVISORY CLIENTS' ("CUSTOMERS") ACCOUNTS, CETERA ENTITIES VIOLATED THE SAFEGUARDS RULE BECAUSE THEIR POLICIES AND PROCEDURES TO PROTECT CUSTOMER INFORMATION AND TO PREVENT AND RESPOND TO CYBERSECURITY INCIDENTS WERE NOT REASONABLY DESIGNED TO MEET THESE OBJECTIVES, SPECIFICALLY AS APPLIED TO INDEPENDENT CONTRACTOR REPRESENTATIVES AND OFFSHORE CONTRACTORS. CETERA ENTITIES HAD A SIGNIFICANT NUMBER OF SECURITY TOOLS AT THEIR DISPOSAL THAT ALLOWED THEM TO IMPLEMENT CONTROLS THAT WOULD MITIGATE THESE HIGHER RISKS. HOWEVER, CETERA ENTITIES FAILED TO USE THESE TOOLS IN THE MANNER TAILORED TO THEIR BUSINESS, EXPOSING THEIR CUSTOMERS' PII TO UNREASONABLE RISKS. THE SECURITIES AND EXCHANGE COMMISSION (THE "COMMISSION") DEEMS IT APPROPRIATE AND IN THE PUBLIC INTEREST THAT PUBLIC ADMINISTRATIVE AND CEASE-AND-DESIST PROCEEDINGS BE, AND HEREBY ARE, INSTITUTED PURSUANT TO SECTIONS 15(B) AND 21C OF THE SECURITIES EXCHANGE ACT OF 1934 ("EXCHANGE ACT") AND SECTIONS 203(E) AND 203(K) OF THE INVESTMENT ADVISERS ACT OF 1940 ("ADVISERS ACT"), AGAINST CETERA ADVISOR NETWORKS LLC, CETERA www.finra.org/brokercheck ADVISORS LLC, CETERA INVESTMENT SERVICES LLC, CETERA FINANCIAL User Guidance SPECIALISTS LLC, AND CETERA INVESTMENT ADVISERS LLC (TOGETHER, "CETERA ENTITIES" OR "RESPONDENTS"). THE COMMISSION FINDS THAT THESE PROCEEDINGS ARISE OUT OF CETERA ENTITIES' FAILURE TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO PROTECT CUSTOMER RECORDS AND INFORMATION, IN VIOLATION OF RULE 30(A) OF REGULATION S-P ("SAFEGUARDS RULE") AND, WITH RESPECT TO CETERA ADVISORS LLC AND CETERA INVESTMENT ADVISERS LLC, FAILURE TO ADOPT AND IMPLEMENT REASONABLY DESIGNED PROCEDURES FOR REVIEW OF COMMUNICATIONS SENT TO IMPACTED CLIENTS IN VIOLATION OF SECTION 206(4) OF THE ADVISERS ACT AND RULE 206(4)-7 THEREUNDER. THE SAFEGUARDS RULE REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES REASONABLY DESIGNED TO: (1) INSURE THE SECURITY AND CONFIDENTIALITY OF CUSTOMER RECORDS AND INFORMATION; (2) PROTECT AGAINST ANY ANTICIPATED THREATS OR HAZARDS TO THE SECURITY OR INTEGRITY OF CUSTOMER RECORDS AND INFORMATION; AND (3) PROTECT AGAINST UNAUTHORIZED ACCESS TO OR USE OF CUSTOMER RECORDS OR INFORMATION THAT COULD RESULT IN SUBSTANTIAL HARM OR INCONVENIENCE TO ANY CUSTOMER. CETERA ENTITIES ARE REGISTERED WITH THE COMMISSION AS BROKER- DEALERS, INVESTMENT ADVISERS, OR BOTH. BETWEEN NOVEMBER 2017 AND JUNE 2020, EMAIL ACCOUNTS OF OVER 60 CETERA ENTITIES' PERSONNEL WERE TAKEN OVER BY UNAUTHORIZED THIRD PARTIES RESULTING IN THE EXPOSURE OF OVER 4,388 OF CETERA ENTITIES' CUSTOMERS' PERSONALLY IDENTIFIABLE INFORMATION ("PII") STORED IN THE COMPROMISED EMAIL ACCOUNTS. AT THE TIME, NONE OF THESE ACCOUNTS HAD MULTI-FACTOR AUTHENTICATION ("MFA") TURNED ON, EVEN THOUGH CETERA ENTITIES' OWN POLICIES REQUIRED MFA "WHEREVER POSSIBLE," BEGINNING IN 2018. ALTHOUGH THESE EMAIL ACCOUNT TAKEOVERS DO NOT APPEAR TO HAVE RESULTED IN ANY UNAUTHORIZED TRADES OR TRANSFERS IN BROKERAGE CUSTOMERS' OR ADVISORY CLIENTS' ("CUSTOMERS") ACCOUNTS, CETERA ENTITIES VIOLATED THE SAFEGUARDS RULE BECAUSE THEIR POLICIES AND PROCEDURES TO PROTECT CUSTOMER INFORMATION AND TO PREVENT AND RESPOND TO CYBERSECURITY INCIDENTS WERE NOT REASONABLY DESIGNED TO MEET THESE OBJECTIVES, SPECIFICALLY AS APPLIED TO INDEPENDENT CONTRACTOR REPRESENTATIVES AND OFFSHORE CONTRACTORS. CETERA ENTITIES HAD A SIGNIFICANT NUMBER OF SECURITY TOOLS AT THEIR DISPOSAL THAT ALLOWED THEM TO IMPLEMENT CONTROLS THAT WOULD MITIGATE THESE HIGHER RISKS. HOWEVER, CETERA ENTITIES FAILED TO USE THESE TOOLS IN THE MANNER TAILORED TO THEIR BUSINESS, EXPOSING THEIR CUSTOMERS' PII TO UNREASONABLE RISKS. Initiated By: UNITED STATES SECURITIES AND EXCHANGE COMMISSION Date Initiated: 08/30/2021 Docket/Case Number: 3-20490 ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 31 www.finra.org/brokercheck User Guidance

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Cease and Desist Sought: Other Sanction(s)/Relief Sought:

Resolution: Order Resolution Date: 08/30/2021 Sanctions Ordered: Censure Monetary/Fine $300,000.00 Cease and Desist/Injunction Other Sanctions Ordered: Sanction Details: CETERA INVESTMENT SERVICES LLC IS CENSURED; ORDERED TO CEASE AND DESIST FROM COMMITTING OR CAUSING ANY VIOLATIONS AND ANY FUTURE VIOLATIONS OF RULE 30(A) OF REGULATION S-P; AND SHALL PAY A CIVIL MONEY PENALTY JOINTLY AND SEVERALLY IN THE AMOUNT OF $300,000 TO THE COMMISSION. Firm Statement RESPONDENT CETERA INVESTMENT SERVICES LLC HAS SUBMITTED AN OFFER OF SETTLEMENT, WHICH THE COMMISSION HAS DETERMINED TO ACCEPT. CETERA INVESTMENT SERVICES LLC WILLFULLY VIOLATED THE SAFEGUARDS RULE, WHICH REQUIRES EVERY BROKER-DEALER AND EVERY INVESTMENT ADVISER REGISTERED WITH THE COMMISSION TO ADOPT WRITTEN POLICIES AND PROCEDURES THAT ARE REASONABLY DESIGNED TO SAFEGUARD CUSTOMER RECORDS AND INFORMATION. "WILLFULLY," FOR PURPOSES OF IMPOSING RELIEF UNDER SECTION 15(B) OF THE SECURITIES EXCHANGE ACT OF 1934 AND SECTION 203(E) OF THE INVESTMENT ADVISERS ACT OF 1940, MEANS NO MORE THAN THAT THE PERSON CHARGED WITH THE DUTY KNOWS WHAT HE IS DOING. THERE IS NO REQUIREMENT THAT THE ACTOR ALSO BE AWARE THAT HE IS VIOLATING ONE OF THE RULES OR ACTS. ACCORDINGLY, IT IS HEREBY ORDERED THAT THE CETERA INVESTMENT SERVICES LLC CEASE AND DESIST FROM COMMITTING OR CAUSING ANY VIOLATIONS AND ANY FUTURE VIOLATIONS OF RULE 30(A) OF REGULATION S-P; IS CENSURED; AND SHALL PAY A CIVIL MONEY PENALTY JOINTLY AND SEVERALLY IN THE AMOUNT OF $300,000 TO THE COMMISSION. i Disclosure 2 of 10 Reporting Source: Regulator

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 32 www.finra.org/brokercheck User Guidance

Current Status: Final Allegations: EXAMINATION FOUND THAT CETERA HAD A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WHO WAS NOT REGISTERED WITH THE DEPARTMENT. Initiated By: ARKANSAS SECURITIES DEPARTMENT Date Initiated: 04/04/2019 Docket/Case Number: S-20-0013 URL for Regulatory Action: HTTP://WWW.SECURITIES.ARKANSAS.GOV/!USERFILES/CONSENT% 20ORDER%20-%206_21_21.PDF Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Undertaking Sought: Other Sanction(s)/Relief Sought:

Resolution: Consent Resolution Date: 06/21/2021 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Monetary/Fine $50,000.00 Other Sanctions Ordered: CETERA SHALL COMPLY WITH ALL REQUIREMENTS IN THE ACT AND RULES RELATED TO THE REGISTRATIONOF DESIGNATED SUPERVISORS IN ARKANSAS AND SHALL INSTITUTE ANY INTERNAL CONTROLSNECESSARY TO ENSURE FUTURE COMPLIANCE WITH THE ACT AND RULES. Sanction Details: N/A Regulator Statement EXAMINATION IN 2019 FOUND THAT A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WAS NOT REGISTERED WITH THE DEPARTMENT. THE STAFF'S REVIEW OF CETERA'S WRITTEN SUPERVISORY POLICIES AND PROCEDURES IN PLACE AT THE TIME OF THE EXAM HAD ADEQUATE PROVISIONS REQUIRING THE PROPER REGISTRATION OF ITS DESIGNATED SUPERVISORS. CETERA HAS COOPERATED FULLY WITH THE STAFF'S REVIEW AND HAS ASSURED THE STAFF THAT THE FIRM HAS IMPLEMENTED THE PROPER INTERNAL ©2021 FINRA. All rights reserved. Report aboutCONTROLS CETERA INVESTMENT AND SUPERVISORY SERVICES LLC PROCEDURES NECESSARY TO ENSURE 33 FUTURE COMPLIANCE WITH THE REGISTRATION REQUIREMENTS OF THE ACT AND RULES. EXAMINATION IN 2019 FOUND THAT A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WAS NOT REGISTERED WITH THE DEPARTMENT. THE STAFF'S REVIEW OF CETERA'S WRITTEN SUPERVISORY POLICIES AND PROCEDURES IN PLACE AT THE TIME OF www.finra.org/brokercheck THE EXAM HAD ADEQUATE PROVISIONS REQUIRING THE PROPER User Guidance REGISTRATION OF ITS DESIGNATED SUPERVISORS. CETERA HAS COOPERATED FULLY WITH THE STAFF'S REVIEW AND HAS ASSURED THE STAFF THAT THE FIRM HAS IMPLEMENTED THE PROPER INTERNAL CONTROLS AND SUPERVISORY PROCEDURES NECESSARY TO ENSURE FUTURE COMPLIANCE WITH THE REGISTRATION REQUIREMENTS OF THE ACT AND RULES. i Reporting Source: Firm Current Status: Final Allegations: EXAMINATION FOUND THAT CETERA HAD A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WHO WAS NOT REGISTERED WITH THE DEPARTMENT. Initiated By: ARKANSAS SECURITIES DEPARTMENT Date Initiated: 04/04/2019 Docket/Case Number: S-20-0013

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Undertaking Sought: Other Sanction(s)/Relief Sought:

Resolution: Consent Resolution Date: 06/21/2021 Sanctions Ordered: Monetary/Fine $50,000.00 Other Sanctions Ordered: Sanction Details: CETERA SHALL COMPLY WITH ALL REQUIREMENTS IN THE ACT AND RULES RELATED TO THE REGISTRATION OF DESIGNATED SUPERVISORS IN ARKANSAS AND SHALL INSTITUTE ANY INTERNAL CONTROLS NECESSARY TO ENSURE FUTURE COMPLIANCE WITH THE ACT AND RULES. Firm Statement EXAMINATION IN 2019 FOUND THAT A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WAS NOT REGISTERED WITH THE DEPARTMENT. THE STAFF'S REVIEW OF CETERA'S WRITTEN SUPERVISORY POLICIES AND PROCEDURES IN PLACE AT THE TIME OF THE EXAM HAD ADEQUATE PROVISIONS REQUIRING THE PROPER REGISTRATION OF ITS DESIGNATED SUPERVISORS. CETERA HAS COOPERATED FULLY WITH THE STAFF'S REVIEW AND HAS ASSURED THE STAFF THAT THE FIRM HAS IMPLEMENTED THE PROPER INTERNAL CONTROLS AND SUPERVISORY PROCEDURES NECESSARY TO ENSURE FUTURE COMPLIANCE WITH THE REGISTRATION REQUIREMENTS OF THE ©2021 FINRA. All rights reserved. Report aboutACT CETERA AND RULES. INVESTMENT SERVICES LLC 34 EXAMINATION IN 2019 FOUND THAT A DESIGNATED SUPERVISOR FOR A BRANCH OFFICE IN ARKANSAS WAS NOT REGISTERED WITH THE DEPARTMENT. THE STAFF'S REVIEW OF CETERA'S WRITTEN SUPERVISORY POLICIES AND PROCEDURES IN PLACE AT THE TIME OF THE EXAM HAD ADEQUATE PROVISIONS REQUIRING THE PROPER www.finra.org/brokercheck REGISTRATION OF ITS DESIGNATED SUPERVISORS. CETERA HAS User Guidance COOPERATED FULLY WITH THE STAFF'S REVIEW AND HAS ASSURED THE STAFF THAT THE FIRM HAS IMPLEMENTED THE PROPER INTERNAL CONTROLS AND SUPERVISORY PROCEDURES NECESSARY TO ENSURE FUTURE COMPLIANCE WITH THE REGISTRATION REQUIREMENTS OF THE ACT AND RULES. i Disclosure 3 of 10 Reporting Source: Regulator Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT DISADVANTAGED CERTAIN RETIREMENT PLAN AND CHARITABLE ORGANIZATION CUSTOMERS THAT WERE ELIGIBLE TO PURCHASE CLASS A SHARES IN CERTAIN MUTUAL FUNDS WITHOUT A FRONT-END SALES CHARGE. THE FINDINGS STATED THAT THESE ELIGIBLE CUSTOMERS WERE INSTEAD SOLD CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. MANY MUTUAL FUNDS WAIVE THE UP-FRONT SALES CHARGES ASSOCIATED WITH CLASS A SHARES FOR CERTAIN RETIREMENT PLANS AND/OR CHARITABLE ORGANIZATIONS. SOME OF THE MUTUAL FUNDS AVAILABLE ON THE FIRM'S RETAIL PLATFORM OFFERED SUCH WAIVERS AND DISCLOSED THOSE WAIVERS IN THEIR PROSPECTUSES. NOTWITHSTANDING THE AVAILABILITY OF THE WAIVERS, THE FIRM FAILED TO APPLY THE WAIVERS TO MUTUAL FUND PURCHASES MADE BY ELIGIBLE CUSTOMERS AND INSTEAD SOLD THEM CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. THESE SALES DISADVANTAGED ELIGIBLE CUSTOMERS BY CAUSING THE CUSTOMERS TO PAY HIGHER FEES THAN THEY WERE ACTUALLY REQUIRED TO PAY. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO ESTABLISH AND MAINTAIN A SUPERVISORY SYSTEM AND PROCEDURES REASONABLY DESIGNED TO ENSURE THAT ELIGIBLE CUSTOMERS WHO PURCHASED MUTUAL FUND SHARES RECEIVED THE BENEFIT OF APPLICABLE SALES CHARGE WAIVERS. THE FIRM RELIED ON ITS FINANCIAL ADVISORS TO DETERMINE THE APPLICABILITY OF SALES-CHARGE WAIVERS, BUT FAILED TO MAINTAIN ADEQUATE WRITTEN POLICIES OR PROCEDURES TO ASSIST FINANCIAL ADVISORS IN MAKING THIS DETERMINATION. IN ADDITION, THE FIRM FAILED TO ADEQUATELY NOTIFY AND TRAIN ITS FINANCIAL ADVISORS REGARDING THE AVAILABILITY OF MUTUAL FUND SALES- CHARGE WAIVERS FOR ELIGIBLE CUSTOMERS. THE FIRM ALSO FAILED TO ADOPT ADEQUATE CONTROLS TO DETECT INSTANCES IN WHICH THEY DID NOT PROVIDE SALES-CHARGE WAIVERS TO ELIGIBLE CUSTOMERS IN CONNECTION WITH THEIR MUTUAL FUND PURCHASES. AS A RESULT OF THE FIRM'S FAILURE TO APPLY AVAILABLE SALES-CHARGE WAIVERS, THE FIRM ESTIMATES THAT ELIGIBLE CUSTOMERS WERE OVERCHARGED BY APPROXIMATELY $1,220,192 FOR MUTUAL FUND PURCHASES MADE SINCE ©2021 FINRA. All rights reserved. Report aboutJULY CETERA 1, 2009. INVESTMENT SERVICES LLC 35 WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT DISADVANTAGED CERTAIN RETIREMENT PLAN AND CHARITABLE ORGANIZATION CUSTOMERS THAT WERE ELIGIBLE TO PURCHASE CLASS A SHARES IN CERTAIN MUTUAL FUNDS WITHOUT A FRONT-END SALES CHARGE. THE FINDINGS STATED THAT THESE ELIGIBLE CUSTOMERS WERE INSTEAD SOLD CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. MANY MUTUAL FUNDS WAIVE THE UP-FRONT SALES CHARGES ASSOCIATED WITH CLASS A SHARES FOR CERTAIN RETIREMENT PLANS AND/OR CHARITABLE ORGANIZATIONS. SOME OF THE MUTUAL FUNDS AVAILABLE ON THE FIRM'S RETAIL PLATFORM OFFERED SUCH WAIVERS AND DISCLOSED THOSE WAIVERS IN THEIR PROSPECTUSES. NOTWITHSTANDING THE AVAILABILITY OF THE WAIVERS, THE FIRM FAILED TO APPLY THE WAIVERS TO MUTUAL FUND PURCHASES MADE BY ELIGIBLE CUSTOMERS AND INSTEAD SOLD THEM CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. THESE SALES DISADVANTAGED ELIGIBLE CUSTOMERS BY CAUSING THE CUSTOMERS TO PAY HIGHER FEES THAN THEY WERE ACTUALLY REQUIRED TO PAY. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO ESTABLISH AND MAINTAIN A SUPERVISORY SYSTEM AND PROCEDURES REASONABLY DESIGNED TO ENSURE THAT ELIGIBLE CUSTOMERS WHO PURCHASED MUTUAL FUND SHARES RECEIVED THE BENEFIT OF APPLICABLE SALES CHARGE WAIVERS. THE FIRM RELIED ON ITS FINANCIAL ADVISORS TO DETERMINE THE APPLICABILITY OF SALES-CHARGE WAIVERS, BUT FAILED TO MAINTAIN ADEQUATE WRITTEN POLICIES OR PROCEDURES TO ASSIST FINANCIAL ADVISORS IN MAKING THIS DETERMINATION. IN ADDITION, THE FIRM FAILED TO ADEQUATELY NOTIFY AND TRAIN ITS FINANCIAL ADVISORS REGARDING THE AVAILABILITY OF MUTUAL FUND SALES- CHARGE WAIVERS FOR ELIGIBLE CUSTOMERS. THE FIRM ALSO FAILED TO ADOPT ADEQUATE CONTROLS TO DETECT INSTANCES IN WHICH THEY DID www.finra.org/brokercheck NOT PROVIDE SALES-CHARGE WAIVERS TO ELIGIBLE CUSTOMERS IN User Guidance CONNECTION WITH THEIR MUTUAL FUND PURCHASES. AS A RESULT OF THE FIRM'S FAILURE TO APPLY AVAILABLE SALES-CHARGE WAIVERS, THE FIRM ESTIMATES THAT ELIGIBLE CUSTOMERS WERE OVERCHARGED BY APPROXIMATELY $1,220,192 FOR MUTUAL FUND PURCHASES MADE SINCE JULY 1, 2009. Initiated By: FINRA Date Initiated: 08/21/2017 Docket/Case Number: 2016050259201

Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 08/21/2017 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Censure Disgorgement/Restitution Other Sanctions Ordered: UNDERTAKING Sanction Details: THE FIRM WAS CENSURED, AGREED TO PAY A TOTAL OF APPROXIMATELY $1,391,325, INCLUSIVE OF INTEREST, IN RESTITUTION TO ELIGIBLE CUSTOMERS, AND WILL ALSO ENSURE THAT RETIREMENT AND CHARITABLE WAIVERS ARE APPROPRIATELY APPLIED TO ALL FUTURE TRANSACTIONS, AND REQUIRED TO PROVIDE REMEDIATION TO ELIGIBLE CUSTOMERS WHO, FROM JULY 1, 2009, QUALIFIED FOR, BUT DID NOT RECEIVE, THE APPLICABLE MUTUAL FUND SALES CHARGE WAIVERS WHEN THE FIRM FAILED TO IDENTIFY AND APPLY AVAILABLE SALES CHARGE WAIVERS TO ELIGIBLE RETIREMENT ACCOUNTS AND CHARITABLE ORGANIZATIONS. THE FIRM WILL PROVIDE TO FINRA A DETAILED PLAN TO REMEDIATE ELIGIBLE CUSTOMERS BASED ON SPECIFIC CRITERIA THAT ARE NOT UNACCEPTABLE TO FINRA. THE FIRM WILL ALSO ADDRESS RESTITUTION FOR EACH RETIREMENT PLAN CUSTOMER THAT, WHILE NOT ELIGIBLE TO PURCHASE CLASS A SHARES WITHOUT A FRONT-END SALES CHARGE, WAS ELIGIBLE TO PURCHASE AN ALTERNATIVE SHARE CLASS (INCLUDING, BUT NOT LIMITED TO, R SHARES) WITHOUT A FRONT-END SALES CHARGE AND WITH ONGOING ©2021 FINRA. All rights reserved. Report aboutFEES CETERA SUBSTANTIALLY INVESTMENT SERVICES SIMILAR LLC TO THOSE OF THE CLASS A SHARE. THE 36 FIRM WILL SUBMIT TO FINRA A SCHEDULE OF ELIGIBLE CUSTOMERS IDENTIFIED FOR REMEDIATION AND INCLUDE THE DETAILS OF THE QUALIFYING PURCHASES AND TOTAL DOLLAR AMOUNTS OF RESTITUTION THAT WILL BE PROVIDED TO EACH CUSTOMER. THE FIRM WAS CENSURED, AGREED TO PAY A TOTAL OF APPROXIMATELY $1,391,325, INCLUSIVE OF INTEREST, IN RESTITUTION TO ELIGIBLE CUSTOMERS, AND WILL ALSO ENSURE THAT RETIREMENT AND CHARITABLE WAIVERS ARE APPROPRIATELY APPLIED TO ALL FUTURE TRANSACTIONS, AND REQUIRED TO PROVIDE REMEDIATION TO ELIGIBLE CUSTOMERS WHO, FROM JULY 1, 2009, QUALIFIED FOR, BUT DID NOT RECEIVE, THE APPLICABLE MUTUAL FUND SALES CHARGE WAIVERS WHEN THE FIRM FAILED TO IDENTIFY AND APPLY AVAILABLE SALES CHARGE WAIVERS TO ELIGIBLE RETIREMENT ACCOUNTS AND CHARITABLE ORGANIZATIONS. THE FIRM WILL PROVIDE TO FINRA A DETAILED PLAN TO REMEDIATE ELIGIBLE CUSTOMERS BASED ON SPECIFIC CRITERIA THAT ARE NOT UNACCEPTABLE TO FINRA. THE FIRM www.finra.org/brokercheck WILL ALSO ADDRESS RESTITUTION FOR EACH RETIREMENT PLAN User Guidance CUSTOMER THAT, WHILE NOT ELIGIBLE TO PURCHASE CLASS A SHARES WITHOUT A FRONT-END SALES CHARGE, WAS ELIGIBLE TO PURCHASE AN ALTERNATIVE SHARE CLASS (INCLUDING, BUT NOT LIMITED TO, R SHARES) WITHOUT A FRONT-END SALES CHARGE AND WITH ONGOING FEES SUBSTANTIALLY SIMILAR TO THOSE OF THE CLASS A SHARE. THE FIRM WILL SUBMIT TO FINRA A SCHEDULE OF ELIGIBLE CUSTOMERS IDENTIFIED FOR REMEDIATION AND INCLUDE THE DETAILS OF THE QUALIFYING PURCHASES AND TOTAL DOLLAR AMOUNTS OF RESTITUTION THAT WILL BE PROVIDED TO EACH CUSTOMER. Regulator Statement IN RESOLVING THIS MATTER, FINRA HAS RECOGNIZED THE EXTRAORDINARY COOPERATION OF THE FIRM FOR HAVING: (1) INITIATED, PRIOR TO DETECTION OR INTERVENTION BY A REGULATOR, AN INVESTIGATION TO IDENTIFY WHETHER ELIGIBLE CUSTOMERS RECEIVED SALES CHARGE WAIVERS DURING THE RELEVANT PERIOD; (2) PROMPTLY ESTABLISHED A PLAN OF REMEDIATION FOR ELIGIBLE CUSTOMERS WHO DID NOT RECEIVE APPROPRIATE SALES CHARGE WAIVERS; (3) PROMPTLY SELF-REPORTED TO FINRA; (4) PROMPTLY TAKEN ACTION AND REMEDIAL STEPS TO CORRECT THE VIOLATIVE CONDUCT; AND (5) EMPLOYED SUBSEQUENT CORRECTIVE MEASURES, PRIOR TO DETECTION OR INTERVENTION BY A REGULATOR, TO REVISE ITS PROCEDURES TO AVOID RECURRENCE OF THE MISCONDUCT. i Reporting Source: Firm Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT DISADVANTAGED CERTAIN RETIREMENT PLAN AND CHARITABLE ORGANIZATION CUSTOMERS THAT WERE ELIGIBLE TO PURCHASE CLASS A SHARES IN CERTAIN MUTUAL FUNDS WITHOUT A FRONT-END SALES CHARGE. THE FINDINGS STATED THAT THESE ELIGIBLE CUSTOMERS WERE INSTEAD SOLD CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. THESE SALES DISADVANTAGED ELIGIBLE CUSTOMERS BY CAUSING THE CUSTOMERS TO PAY HIGHER FEES THAN THEY WERE ACTUALLY REQUIRED TO PAY. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO REASONABLY SUPERVISE THE APPLICATION OF SALES-CHARGE WAIVERS TO ELIGIBLE MUTUAL FUND SALES. THE FIRM RELIED ON ITS FINANCIAL ADVISORS TO DETERMINE THE APPLICABILITY OF SALES-CHARGE WAIVERS BUT FAILED TO MAINTAIN ADEQUATE WRITTEN POLICIES OR PROCEDURES TO ASSIST FINANCIAL ADVISORS IN MAKING THIS DETERMINATION. IN ADDITION, THE FIRM FAILED TO ADEQUATELY NOTIFY AND TRAIN ITS FINANCIAL ADVISORS REGARDING THE AVAILABILITY OF MUTUAL FUND SALES- CHARGE WAIVERS FOR ELIGIBLE CUSTOMERS. THE FIRM ALSO FAILED TO ADOPT ADEQUATE CONTROLS TO DETECT INSTANCES IN WHICH THEY DID NOT PROVIDE SALES-CHARGE WAIVERS TO ELIGIBLE CUSTOMERS IN ©2021 FINRA. All rights reserved. Report aboutCONNECTION CETERA INVESTMENT WITH THEIR SERVICES MUTUAL LLC FUND PURCHASES. AS A RESULT OF 37 THE FIRM'S FAILURE TO APPLY AVAILABLE SALES-CHARGE WAIVERS, THE FIRM ESTIMATES THAT ELIGIBLE CUSTOMERS WERE OVERCHARGED BY APPROXIMATELY $1,220,192 FOR MUTUAL FUND PURCHASES MADE SINCE JULY 1, 2009. WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT DISADVANTAGED CERTAIN RETIREMENT PLAN AND CHARITABLE ORGANIZATION CUSTOMERS THAT WERE ELIGIBLE TO PURCHASE CLASS A SHARES IN CERTAIN MUTUAL FUNDS WITHOUT A FRONT-END SALES CHARGE. THE FINDINGS STATED THAT THESE ELIGIBLE CUSTOMERS WERE INSTEAD SOLD CLASS A SHARES WITH A FRONT-END SALES CHARGE OR CLASS B OR C SHARES WITH BACK-END SALES CHARGES AND HIGHER ONGOING FEES AND EXPENSES. THESE SALES DISADVANTAGED ELIGIBLE CUSTOMERS BY CAUSING THE CUSTOMERS TO PAY HIGHER FEES THAN THEY WERE ACTUALLY REQUIRED TO PAY. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO REASONABLY SUPERVISE THE APPLICATION OF SALES-CHARGE WAIVERS TO ELIGIBLE MUTUAL FUND SALES. THE FIRM RELIED ON ITS FINANCIAL ADVISORS TO DETERMINE THE APPLICABILITY OF SALES-CHARGE WAIVERS BUT FAILED TO MAINTAIN ADEQUATE WRITTEN POLICIES OR PROCEDURES TO ASSIST FINANCIAL ADVISORS IN MAKING THIS DETERMINATION. IN ADDITION, THE www.finra.org/brokercheck FIRM FAILED TO ADEQUATELY NOTIFY AND TRAIN ITS FINANCIAL User Guidance ADVISORS REGARDING THE AVAILABILITY OF MUTUAL FUND SALES- CHARGE WAIVERS FOR ELIGIBLE CUSTOMERS. THE FIRM ALSO FAILED TO ADOPT ADEQUATE CONTROLS TO DETECT INSTANCES IN WHICH THEY DID NOT PROVIDE SALES-CHARGE WAIVERS TO ELIGIBLE CUSTOMERS IN CONNECTION WITH THEIR MUTUAL FUND PURCHASES. AS A RESULT OF THE FIRM'S FAILURE TO APPLY AVAILABLE SALES-CHARGE WAIVERS, THE FIRM ESTIMATES THAT ELIGIBLE CUSTOMERS WERE OVERCHARGED BY APPROXIMATELY $1,220,192 FOR MUTUAL FUND PURCHASES MADE SINCE JULY 1, 2009. Initiated By: FINRA Date Initiated: 03/21/2017 Docket/Case Number: 2016050259201

Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 08/21/2017 Sanctions Ordered: Censure Disgorgement/Restitution Other Sanctions Ordered: UNDERTAKING Sanction Details: THE FIRM WAS CENSURED, AGREED TO PAY A TOTAL OF APPROXIMATELY $1,391,325, INCLUSIVE OF INTEREST, IN RESTITUTION TO ELIGIBLE CUSTOMERS, AND WILL ALSO ENSURE THAT RETIREMENT AND CHARITABLE WAIVERS ARE APPROPRIATELY APPLIED TO ALL FUTURE TRANSACTIONS, AND REQUIRED TO PROVIDE REMEDIATION TO ELIGIBLE CUSTOMERS WHO, FROM JULY 1, 2009, QUALIFIED FOR, BUT DID NOT RECEIVE, THE APPLICABLE MUTUAL FUND SALES CHARGE WAIVERS WHEN THE FIRM FAILED TO IDENTIFY AND APPLY AVAILABLE SALES CHARGE WAIVERS TO ELIGIBLE RETIREMENT ACCOUNTS AND CHARITABLE ORGANIZATIONS. THE FIRM WILL PROVIDE TO FINRA A DETAILED PLAN TO REMEDIATE ELIGIBLE CUSTOMERS BASED ON SPECIFIC CRITERIA THAT ARE NOT UNACCEPTABLE TO FINRA. THE FIRM WILL ALSO ADDRESS RESTITUTION FOR EACH RETIREMENT PLAN CUSTOMER THAT, WHILE NOT ELIGIBLE TO PURCHASE CLASS A SHARES WITHOUT A FRONT-END SALES CHARGE, WAS ELIGIBLE TO PURCHASE AN ALTERNATIVE SHARE CLASS (INCLUDING, BUT NOT LIMITED TO, R SHARES) WITHOUT A FRONT-END SALES CHARGE AND WITH ONGOING FEES SUBSTANTIALLY SIMILAR TO THOSE OF THE CLASS A SHARE. THE FIRM WILL SUBMIT TO FINRA A SCHEDULE OF ELIGIBLE CUSTOMERS ©2021 FINRA. All rights reserved. Report aboutIDENTIFIED CETERA INVESTMENT FOR REMEDIATION SERVICES LLC AND INCLUDE THE DETAILS OF THE 38 QUALIFYING PURCHASES AND TOTAL DOLLAR AMOUNTS OF RESTITUTION THAT WILL BE PROVIDED TO EACH CUSTOMER. THE FIRM WAS CENSURED, AGREED TO PAY A TOTAL OF APPROXIMATELY $1,391,325, INCLUSIVE OF INTEREST, IN RESTITUTION TO ELIGIBLE CUSTOMERS, AND WILL ALSO ENSURE THAT RETIREMENT AND CHARITABLE WAIVERS ARE APPROPRIATELY APPLIED TO ALL FUTURE TRANSACTIONS, AND REQUIRED TO PROVIDE REMEDIATION TO ELIGIBLE CUSTOMERS WHO, FROM JULY 1, 2009, QUALIFIED FOR, BUT DID NOT RECEIVE, THE APPLICABLE MUTUAL FUND SALES CHARGE WAIVERS WHEN THE FIRM FAILED TO IDENTIFY AND APPLY AVAILABLE SALES CHARGE WAIVERS TO ELIGIBLE RETIREMENT ACCOUNTS AND CHARITABLE ORGANIZATIONS. THE FIRM WILL PROVIDE TO FINRA A DETAILED PLAN TO REMEDIATE ELIGIBLE CUSTOMERS BASED ON SPECIFIC CRITERIA THAT ARE NOT UNACCEPTABLE TO FINRA. THE FIRM WILL ALSO ADDRESS RESTITUTION FOR EACH RETIREMENT PLAN CUSTOMER THAT, WHILE NOT ELIGIBLE TO PURCHASE CLASS A SHARES www.finra.org/brokercheck WITHOUT A FRONT-END SALES CHARGE, WAS ELIGIBLE TO PURCHASE AN User Guidance ALTERNATIVE SHARE CLASS (INCLUDING, BUT NOT LIMITED TO, R SHARES) WITHOUT A FRONT-END SALES CHARGE AND WITH ONGOING FEES SUBSTANTIALLY SIMILAR TO THOSE OF THE CLASS A SHARE. THE FIRM WILL SUBMIT TO FINRA A SCHEDULE OF ELIGIBLE CUSTOMERS IDENTIFIED FOR REMEDIATION AND INCLUDE THE DETAILS OF THE QUALIFYING PURCHASES AND TOTAL DOLLAR AMOUNTS OF RESTITUTION THAT WILL BE PROVIDED TO EACH CUSTOMER. Firm Statement IN RESOLVING THIS MATTER, FINRA HAS RECOGNIZED THE EXTRAORDINARY COOPERATION OF THE FIRM FOR HAVING: (1) INITIATED, PRIOR TO DETECTION OR INTERVENTION BY A REGULATOR, AN INVESTIGATION TO IDENTIFY WHETHER ELIGIBLE CUSTOMERS RECEIVED SALES CHARGE WAIVERS DURING THE RELEVANT PERIOD; (2) PROMPTLY ESTABLISHED A PLAN OF REMEDIATION FOR ELIGIBLE CUSTOMERS WHO DID NOT RECEIVE APPROPRIATE SALES CHARGE WAIVERS; (3) PROMPTLY SELF-REPORTED TO FINRA; (4) PROMPTLY TAKEN ACTION AND REMEDIAL STEPS TO CORRECT THE VIOLATIVE CONDUCT; AND (5) EMPLOYED SUBSEQUENT CORRECTIVE MEASURES, PRIOR TO DETECTION OR INTERVENTION BY A REGULATOR, TO REVISE ITS PROCEDURES TO AVOID RECURRENCE OF THE MISCONDUCT. i Disclosure 4 of 10 Reporting Source: Regulator Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO GENERATE AND MAIL, OR OTHERWISE FURNISH, A TOTAL OF 57,881 NOTIFICATIONS TO ACCOUNT OWNERS OF RECORD REGARDING CHANGES TO THEIR ACCOUNT RECORDS. THE FINDINGS STATED THAT FORMER CUSTOMERS CONTACTED THE FIRM TO INQUIRE ABOUT NOTICES THEY RECEIVED FROM THE FIRM REGARDING CHANGES TO THEIR ACCOUNT RECORDS, SPECIFICALLY NAME CHANGES, ADDRESS CHANGES, OR INVESTMENT OBJECTIVE CHANGES (PROFILE UPDATE NOTICES). THE CUSTOMERS WHO CONTACTED THE FIRM ALL HELD ANNUITIES, MUTUAL FUNDS, OR REAL ESTATE INVESTMENT TRUSTS (REITS) DIRECTLY WITH THE ISSUERS OF THE PRODUCTS (DIRECT APPLICATION ACCOUNTS), AND THE FIRM WAS NO LONGER THE BROKER- DEALER OF RECORD ON THOSE ACCOUNTS. AS A RESULT OF THE INQUIRIES FROM FORMER CUSTOMERS, THE FIRM ATTEMPTED TO SUPPRESS THE GENERATION AND MAILING OF PROFILE UPDATE NOTICES TO CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS FOR WHICH THE FIRM WAS NO LONGER THE BROKER-DEALER OF RECORD. THOUGH THE SUPPRESSION WAS INTENDED TO ELIMINATE THE MAILING OF PROFILE UPDATE NOTICES TO FORMER FIRM CUSTOMERS, THE COMPUTER CODING USED BY THE FIRM ASSUMED THAT CUSTOMERS HAD CLOSED THEIR FIRM ACCOUNTS IF THERE WAS NO LINK BETWEEN THE CUSTOMERS' DIRECT APPLICATION ACCOUNTS AND THEIR FIRM ©2021 FINRA. All rights reserved. Report aboutPROFILES. CETERA INVESTMENTTHERE WERE SERVICES SITUATIONS, LLC HOWEVER, IN WHICH EXISTING 39 FIRM CUSTOMERS HAD DIRECT APPLICATION ACCOUNTS THAT WERE NOT LINKED TO THEIR FIRM PROFILES. CONSEQUENTLY, FIRM CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS NOT LINKED TO THEIR FIRM PROFILES DID NOT RECEIVE PROFILE UPDATE NOTICES. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO ESTABLISH ADEQUATE WRITTEN SUPERVISORY PROCEDURES (WSPS) REASONABLY DESIGNED TO ENSURE THE PROPER SUPERVISION OF THE CREATION AND MAINTENANCE OF ACCURATE ACCOUNT RECORDS. THE FIRM'S WSPS DID NOT CONTAIN ANY PROCESSES OR PROCEDURES TO TEST AND VERIFY WHETHER PROFILE UPDATE NOTICES WERE PROPERLY GENERATED AND MAILED TO CUSTOMERS. AS A RESULT, THE FIRM FAILED TO DETECT THAT PROFILE UPDATE NOTICES WERE IMPROPERLY SUPPRESSED. WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO GENERATE AND MAIL, OR OTHERWISE FURNISH, A TOTAL OF 57,881 NOTIFICATIONS TO ACCOUNT OWNERS OF RECORD REGARDING CHANGES TO THEIR ACCOUNT RECORDS. THE FINDINGS STATED THAT FORMER CUSTOMERS CONTACTED THE FIRM TO INQUIRE ABOUT NOTICES THEY RECEIVED FROM THE FIRM REGARDING CHANGES TO THEIR ACCOUNT RECORDS, SPECIFICALLY NAME CHANGES, ADDRESS CHANGES, OR INVESTMENT OBJECTIVE CHANGES (PROFILE UPDATE NOTICES). THE CUSTOMERS WHO CONTACTED THE FIRM ALL HELD ANNUITIES, MUTUAL FUNDS, OR REAL ESTATE INVESTMENT TRUSTS (REITS) DIRECTLY WITH THE ISSUERS OF THE PRODUCTS (DIRECT APPLICATION ACCOUNTS), AND THE FIRM WAS NO LONGER THE BROKER- DEALER OF RECORD ON THOSE ACCOUNTS. AS A RESULT OF THE INQUIRIES FROM FORMER CUSTOMERS, THE FIRM ATTEMPTED TO SUPPRESS THE GENERATION AND MAILING OF PROFILE UPDATE NOTICES TO CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS FOR WHICH THE FIRM WAS NO LONGER THE BROKER-DEALER OF RECORD. THOUGH THE www.finra.org/brokercheck SUPPRESSION WAS INTENDED TO ELIMINATE THE MAILING OF PROFILE User Guidance UPDATE NOTICES TO FORMER FIRM CUSTOMERS, THE COMPUTER CODING USED BY THE FIRM ASSUMED THAT CUSTOMERS HAD CLOSED THEIR FIRM ACCOUNTS IF THERE WAS NO LINK BETWEEN THE CUSTOMERS' DIRECT APPLICATION ACCOUNTS AND THEIR FIRM PROFILES. THERE WERE SITUATIONS, HOWEVER, IN WHICH EXISTING FIRM CUSTOMERS HAD DIRECT APPLICATION ACCOUNTS THAT WERE NOT LINKED TO THEIR FIRM PROFILES. CONSEQUENTLY, FIRM CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS NOT LINKED TO THEIR FIRM PROFILES DID NOT RECEIVE PROFILE UPDATE NOTICES. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO ESTABLISH ADEQUATE WRITTEN SUPERVISORY PROCEDURES (WSPS) REASONABLY DESIGNED TO ENSURE THE PROPER SUPERVISION OF THE CREATION AND MAINTENANCE OF ACCURATE ACCOUNT RECORDS. THE FIRM'S WSPS DID NOT CONTAIN ANY PROCESSES OR PROCEDURES TO TEST AND VERIFY WHETHER PROFILE UPDATE NOTICES WERE PROPERLY GENERATED AND MAILED TO CUSTOMERS. AS A RESULT, THE FIRM FAILED TO DETECT THAT PROFILE UPDATE NOTICES WERE IMPROPERLY SUPPRESSED. Initiated By: FINRA Date Initiated: 07/25/2016 Docket/Case Number: 2013039106701

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 07/25/2016 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Censure Monetary/Fine $75,000.00 Other Sanctions Ordered: Sanction Details: THE FIRM WAS CENSURED AND FINED $75,000. i Reporting Source: Firm ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 40 www.finra.org/brokercheck User Guidance

Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO GENERATE AND MAIL, OR OTHERWISE FURNISH, A TOTAL OF 57,881 NOTIFICATIONS TO ACCOUNT OWNERS OF RECORD REGARDING CHANGES TO THEIR ACCOUNT RECORDS. THE FINDINGS STATED THAT FORMER CUSTOMERS CONTACTED THE FIRM TO INQUIRE ABOUT NOTICES THEY RECEIVED FROM THE FIRM REGARDING CHANGES TO THEIR ACCOUNT RECORDS, SPECIFICALLY NAME CHANGES, ADDRESS CHANGES, OR INVESTMENT OBJECTIVE CHANGES (PROFILE UPDATE NOTICES). THE CUSTOMERS WHO CONTACTED THE FIRM ALL HELD ANNUITIES, MUTUAL FUNDS, OR REAL ESTATE INVESTMENT TRUSTS (REITS) DIRECTLY WITH THE ISSUERS OF THE PRODUCTS (DIRECT APPLICATION ACCOUNTS), AND THE FIRM WAS NO LONGER THE BROKER- DEALER OF RECORD ON THOSE ACCOUNTS. AS A RESULT OF THE INQUIRIES FROM FORMER CUSTOMERS, THE FIRM ATTEMPTED TO SUPPRESS THE GENERATION AND MAILING OF PROFILE UPDATE NOTICES TO CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS FOR WHICH THE FIRM WAS NO LONGER THE BROKER-DEALER OF RECORD. THOUGH THE SUPPRESSION WAS INTENDED TO ELIMINATE THE MAILING OF PROFILE UPDATE NOTICES TO FORMER FIRM CUSTOMERS, THE COMPUTER CODING USED BY THE FIRM ASSUMED THAT CUSTOMERS HAD CLOSED THEIR FIRM ACCOUNTS IF THERE WAS NO LINK BETWEEN THE CUSTOMERS' DIRECT APPLICATION ACCOUNTS AND THEIR FIRM PROFILES. THERE WERE SITUATIONS, HOWEVER, IN WHICH EXISTING FIRM CUSTOMERS HAD DIRECT APPLICATION ACCOUNTS THAT WERE NOT LINKED TO THEIR FIRM PROFILES. CONSEQUENTLY, FIRM CUSTOMERS WITH DIRECT APPLICATION ACCOUNTS NOT LINKED TO THEIR FIRM PROFILES DID NOT RECEIVE PROFILE UPDATE NOTICES. THE FINDINGS ALSO STATED THAT THE FIRM FAILED TO ESTABLISH ADEQUATE WRITTEN SUPERVISORY PROCEDURES (WSPS) REASONABLY DESIGNED TO ENSURE THE PROPER SUPERVISION OF THE CREATION AND MAINTENANCE OF ACCURATE ACCOUNT RECORDS. THE FIRM'S WSPS DID NOT CONTAIN ANY PROCESSES OR PROCEDURES TO TEST AND VERIFY WHETHER PROFILE UPDATE NOTICES WERE PROPERLY GENERATED AND MAILED TO CUSTOMERS. AS A RESULT, THE FIRM FAILED TO DETECT THAT PROFILE UPDATE NOTICES WERE IMPROPERLY SUPPRESSED. Initiated By: FINRA Date Initiated: 07/25/2016 Docket/Case Number: 2013039106701

Principal Product Type: No Product Other Product Type(s): ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 41 www.finra.org/brokercheck User Guidance

Other Product Type(s): Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 07/25/2016 Sanctions Ordered: Censure Monetary/Fine $75,000.00 Other Sanctions Ordered: Sanction Details: THE FIRM WAS CENSURED AND FINED $75,000. i Disclosure 5 of 10 Reporting Source: Regulator Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO IDENTIFY AND APPLY VOLUME DISCOUNTS TO ELIGIBLE PURCHASES OF NON-TRADED REAL ESTATE INVESTMENT TRUSTS (REITS) AND NON- TRADED BUSINESS DEVELOPMENT COMPANIES (BDCS), RESULTING IN CUSTOMERS FAILING TO RECEIVE THE BENEFIT OF APPROXIMATELY $18,000 OF AVAILABLE SALES CHARGE DISCOUNTS. THE FINDINGS STATED THAT THE FIRM FAILED TO ESTABLISH, MAINTAIN AND ENFORCE AN ADEQUATE SUPERVISORY SYSTEM AND WRITTEN SUPERVISORY PROCEDURES WITH RESPECT TO THE SALE OF NON-TRADED REITS AND BDCS. THE FIRM DID NOT HAVE PROCEDURES IN PLACE REASONABLY DESIGNED TO IDENTIFY ACCOUNTS THAT WOULD BE ELIGIBLE FOR VOLUME DISCOUNTS. THE FIRM RELIED ON ITS ASSOCIATED PERSONS TO ENSURE ITS CUSTOMERS RECEIVED THE VOLUME DISCOUNTS TO WHICH THEY WERE ENTITLED, BUT FAILED TO PROVIDE ADEQUATE GUIDELINES, INSTRUCTIONS OR POLICIES FOR ITS ASSOCIATED PERSONS AND SUPERVISORS TO FOLLOW TO ENSURE THAT THE CUSTOMER SALES VOLUME DISCOUNTS WERE APPLIED. Initiated By: FINRA Date Initiated: 09/09/2015 Docket/Case Number: 2014042566201

Principal Product Type: Other ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 42 www.finra.org/brokercheck User Guidance

Principal Product Type: Other Other Product Type(s): NON-TRADED REAL ESTATE INVESTMENT TRUSTS (REITS) AND NON- TRADED BUSINESS DEVELOPMENT COMPANIES (BDCS) Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 09/09/2015 Sanctions Ordered: Censure Monetary/Fine $30,000.00 Disgorgement/Restitution Other Sanctions Ordered: PLUS INTEREST ON RESTITUTION AND UNDERTAKING Sanction Details: THE FIRM WAS CENSURED, FINED $30,000, ORDERED TO PAY $17,883.66, PLUS INTEREST, IN RESTITUTION TO CUSTOMERS, AND ORDERED TO REVIEW ALL NON-TRADED REIT AND BDC SALES IT MADE DURING THE RELEVANT PERIOD AND CERTIFY THAT IT HAS IDENTIFIED ALL TRANSACTIONS FOR WHICH A CUSTOMER DID NOT RECEIVE THE VOLUME DISCOUNT FOR WHICH THE CUSTOMER WAS ELIGIBLE. FINE PAID IN FULL OCTOBER 5, 2015. i Reporting Source: Firm Current Status: Final Allegations: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO IDENTIFY AND APPLY VOLUME DISCOUNTS TO ELIGIBLE PURCHASES OF NON-TRADED REAL ESTATE INVESTMENT TRUSTS (REITS) AND NON- TRADED BUSINESS DEVELOPMENT COMPANIES (BDCS), RESULTING IN CUSTOMERS FAILING TO RECEIVE THE BENEFIT OF APPROXIMATELY $18,000 OF AVAILABLE SALES CHARGE DISCOUNTS. THE FINDINGS STATED THAT THE FIRM FAILED TO ESTABLISH, MAINTAIN AND ENFORCE AN ADEQUATE SUPERVISORY SYSTEM AND WRITTEN SUPERVISORY PROCEDURES WITH RESPECT TO THE SALE OF NON-TRADED REITS AND BDCS. THE FIRM DID NOT HAVE PROCEDURES IN PLACE REASONABLY DESIGNED TO IDENTIFY ACCOUNTS THAT WOULD BE ELIGIBLE FOR VOLUME DISCOUNTS. THE FIRM RELIED ON ITS ASSOCIATED PERSONS TO ENSURE ITS CUSTOMERS RECEIVED THE VOLUME DISCOUNTS TO WHICH THEY WERE ENTITLED, BUT FAILED TO PROVIDE ADEQUATE GUIDELINES, INSTRUCTIONS OR POLICIES FOR ITS ASSOCIATED PERSONS AND ©2021 FINRA. All rights reserved. Report aboutSUPERVISORS CETERA INVESTMENT TO FOLLOW SERVICES TO LLC ENSURE THAT THE CUSTOMER SALES 43 VOLUME DISCOUNTS WERE APPLIED. WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE SANCTIONS AND TO THE ENTRY OF FINDINGS THAT IT FAILED TO IDENTIFY AND APPLY VOLUME DISCOUNTS TO ELIGIBLE PURCHASES OF NON-TRADED REAL ESTATE INVESTMENT TRUSTS (REITS) AND NON- TRADED BUSINESS DEVELOPMENT COMPANIES (BDCS), RESULTING IN CUSTOMERS FAILING TO RECEIVE THE BENEFIT OF APPROXIMATELY $18,000 OF AVAILABLE SALES CHARGE DISCOUNTS. THE FINDINGS STATED THAT THE FIRM FAILED TO ESTABLISH, MAINTAIN AND ENFORCE AN ADEQUATE SUPERVISORY SYSTEM AND WRITTEN SUPERVISORY PROCEDURES WITH RESPECT TO THE SALE OF NON-TRADED REITS AND BDCS. THE FIRM DID NOT HAVE PROCEDURES IN PLACE REASONABLY DESIGNED TO IDENTIFY ACCOUNTS THAT WOULD BE ELIGIBLE FOR www.finra.org/brokercheck VOLUME DISCOUNTS. THE FIRM RELIED ON ITS ASSOCIATED PERSONS TO User Guidance ENSURE ITS CUSTOMERS RECEIVED THE VOLUME DISCOUNTS TO WHICH THEY WERE ENTITLED, BUT FAILED TO PROVIDE ADEQUATE GUIDELINES, INSTRUCTIONS OR POLICIES FOR ITS ASSOCIATED PERSONS AND SUPERVISORS TO FOLLOW TO ENSURE THAT THE CUSTOMER SALES VOLUME DISCOUNTS WERE APPLIED. Initiated By: FINRA Date Initiated: 09/09/2015 Docket/Case Number: 2014042566201

Principal Product Type: Other Other Product Type(s): NON-TRADED REAL ESTATE INVESTMENT TRUSTS (REITS) AND NON- TRADED BUSINESS DEVELOPMENT COMPANIES (BDCS) Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 09/09/2015 Sanctions Ordered: Censure Monetary/Fine $30,000.00 Disgorgement/Restitution Other Sanctions Ordered: PLUS INTEREST ON RESTITUTION AND UNDERTAKING Sanction Details: THE FIRM WAS CENSURED, FINED $30,000, ORDERED TO PAY $17,883.66, PLUS INTEREST, IN RESTITUTION TO CUSTOMERS, AND ORDERED TO REVIEW ALL NON-TRADED REIT AND BDC SALES IT MADE DURING THE RELEVANT PERIOD AND CERTIFY THAT IT HAS IDENTIFIED ALL TRANSACTIONS FOR WHICH A CUSTOMER DID NOT RECEIVE THE VOLUME DISCOUNT FOR WHICH THE CUSTOMER WAS ELIGIBLE. i Disclosure 6 of 10 Reporting Source: Firm Current Status: Final Allegations: FAILURE TO REPORT TO THE SUPERINTENDENT OF FINANCIAL SERVICES OF NEW YORK WITHIN 30 DAYS THAT THE FIRM WAS FINED BY THE ILLINOIS SECRETARY OF STATE, SECURITIES DEPARTMENT ON APRIL 22, 2010. Initiated By: NEW YORK STATE DEPARTMENT OF FINANCIAL SEVICES Date Initiated: 05/11/2011 Docket/Case Number: 2011-0216-S ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 44 www.finra.org/brokercheck User Guidance

Docket/Case Number: 2011-0216-S

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Civil and Administrative Penalt(ies) /Fine(s) Sought: Other Sanction(s)/Relief Sought:

Resolution: Stipulation and Consent Resolution Date: 03/12/2012 Sanctions Ordered: Monetary/Fine $750.00 Other Sanctions Ordered: PRIMEVEST EXECUTED A STIPULATION REQUIRING THAT IT PAY A $750.00 PENALTY AND TAKE ALL NECESSARY STEPS TO PREVENT THE REOCCURENCE OF SIMILAR VIOLATIONS. Sanction Details: PRIMEVEST AGREED TO A STIPULATION WITH THE STATE OF NEW YORK DEPARTMENT OF FINANCIAL SERVICES AND AGREED TO PAY A FINE OF $750, PAID ON 03/02/2012. Firm Statement ON MARCH 12, 2012, PRIMEVEST AGREED TO A STIPULATION WITH THE STATE OF NEW YORK DEPARTMENT OF FINANCIAL SERVICES. PRIMEVEST AGREED TO PAY A FINE OF $750 FOR FAILING TO REPORT TO THE SUPERINTENDENT OF FINANCIAL SERVICES OF NEW YORK WITHIN 30 DAYS THAT THE FIRM WAS FINED BY THE ILLINOIS SECRETARY OF STATE, SECURITIES DEPARTMENT ON APRIL 22, 2010. i Disclosure 7 of 10 Reporting Source: Regulator Current Status: Final Allegations: FINRA RULES 2010, 6730(A), 6730(C), 6730(D)(4)(D) - PRIMEVEST FINANCIAL SERVICES, INC. FAILED TO REPORT TO THE TRADE REPORTING AND COMPLIANCE ENGINE (TRACE) TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES WITHIN 15 MINUTES OF THE EXECUTION TIME. THIS CONDUCT CONSTITUTES SEPARATE AND DISTINCT VIOLATIONS OF FINRA RULE 6730(A) AND A PATTERN OR PRACTICE OF LATE REPORTING WITHOUT EXCEPTIONAL CIRCUMSTANCES IN VIOLATION OF FINRA RULE 2010. THE FIRM FAILED TO REPORT ACCURATE TRADE INFORMATION FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES: THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME AND THE SETTLEMENT IDENTIFIER; THE FIRM FAILED TO REPORT A SETTLEMENT DATE MODIFIER EVEN THOUGH EACH TRANSACTION WAS EXECUTED WITH A SETTLEMENT DATE OTHER THAN T+1; AND IN ONE INSTANCE, THE FIRM FAILED TO ©2021 FINRA. All rights reserved. Report aboutACCURATELY CETERA INVESTMENT REPORT SERVICES THE EXECUTION LLC TIME. DURING A CALENDAR 45 QUARTER, THE FIRM FAILED TO REPORT THE ACCURATE MARKET IDENTIFIER FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES. FINRA RULES 2010, 6730(A), 6730(C), 6730(D)(4)(D) - PRIMEVEST FINANCIAL SERVICES, INC. FAILED TO REPORT TO THE TRADE REPORTING AND COMPLIANCE ENGINE (TRACE) TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES WITHIN 15 MINUTES OF THE EXECUTION TIME. THIS CONDUCT CONSTITUTES SEPARATE AND DISTINCT VIOLATIONS OF FINRA RULE 6730(A) AND A PATTERN OR PRACTICE OF LATE REPORTING WITHOUT EXCEPTIONAL CIRCUMSTANCES IN VIOLATION OF FINRA RULE 2010. THE FIRM FAILED TO REPORT ACCURATE TRADE INFORMATION FOR www.finra.org/brokercheck TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES: THE FIRM FAILED TO User Guidance ACCURATELY REPORT THE EXECUTION TIME AND THE SETTLEMENT IDENTIFIER; THE FIRM FAILED TO REPORT A SETTLEMENT DATE MODIFIER EVEN THOUGH EACH TRANSACTION WAS EXECUTED WITH A SETTLEMENT DATE OTHER THAN T+1; AND IN ONE INSTANCE, THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME. DURING A CALENDAR QUARTER, THE FIRM FAILED TO REPORT THE ACCURATE MARKET IDENTIFIER FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES. Initiated By: FINRA Date Initiated: 12/16/2011 Docket/Case Number: 2010024886201

Principal Product Type: Other Other Product Type(s): TRACE-ELIGIBLE SECURITIES Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 12/16/2011 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Censure Monetary/Fine $10,000.00 Other Sanctions Ordered: Sanction Details: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE DESCRIBED SANCTIONS AND TO THE ENTRY OF FINDINGS; THEREFORE, THE FIRM IS CENSURED AND FINED $10,000. FINE PAID IN FULL DECEMBER 27, 2011. i Reporting Source: Firm Current Status: Final Allegations: FINRA RULES 2010, 6730(A), 6730(C), 6730(D)(4)(D) - PRIMEVEST FINANCIAL SERVICES, INC. FAILED TO REPORT TO THE TRADE REPORTING AND COMPLIANCE ENGINE (TRACE) TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES WITHIN 15 MINUTES OF THE EXECUTION TIME. THIS CONDUCT CONSTITUTES SEPARATE AND DISTINCT VIOLATIONS OF FINRA RULE 6730(A) AND A PATTERN OR PRACTICE OF LATE REPORTING ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 46 WITHOUT EXCEPTIONAL CIRCUMSTANCES IN VIOLATION OF FINRA RULE 2010. THE FIRM FAILED TO REPORT ACCURATE TRADE INFORMATION FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES: THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME AND THE SETTLEMENT IDENTIFIER; THE FIRM FAILED TO REPORT A SETTLEMENT DATE MODIFIER EVEN THOUGH EACH TRANSACTION WAS EXECUTED WITH A SETTLEMENT DATE OTHER THAN T+1; AND IN ONE INSTANCE, THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME. DURING A CALENDAR QUARTER, THE FIRM FAILED TO REPORT THE ACCURATE MARKET IDENTIFIER FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES. FINRA RULES 2010, 6730(A), 6730(C), 6730(D)(4)(D) - PRIMEVEST FINANCIAL www.finra.org/brokercheck SERVICES, INC. FAILED TO REPORT TO THE TRADE REPORTING AND User Guidance COMPLIANCE ENGINE (TRACE) TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES WITHIN 15 MINUTES OF THE EXECUTION TIME. THIS CONDUCT CONSTITUTES SEPARATE AND DISTINCT VIOLATIONS OF FINRA RULE 6730(A) AND A PATTERN OR PRACTICE OF LATE REPORTING WITHOUT EXCEPTIONAL CIRCUMSTANCES IN VIOLATION OF FINRA RULE 2010. THE FIRM FAILED TO REPORT ACCURATE TRADE INFORMATION FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES: THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME AND THE SETTLEMENT IDENTIFIER; THE FIRM FAILED TO REPORT A SETTLEMENT DATE MODIFIER EVEN THOUGH EACH TRANSACTION WAS EXECUTED WITH A SETTLEMENT DATE OTHER THAN T+1; AND IN ONE INSTANCE, THE FIRM FAILED TO ACCURATELY REPORT THE EXECUTION TIME. DURING A CALENDAR QUARTER, THE FIRM FAILED TO REPORT THE ACCURATE MARKET IDENTIFIER FOR TRANSACTIONS IN TRACE-ELIGIBLE SECURITIES. Initiated By: FINRA Date Initiated: 12/16/2011 Docket/Case Number: 2010024886201

Principal Product Type: Other Other Product Type(s): TRACE-ELIGIBLE SECURITIES Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 12/16/2011 Sanctions Ordered: Censure Monetary/Fine $10,000.00 Other Sanctions Ordered: Sanction Details: WITHOUT ADMITTING OR DENYING THE FINDINGS, THE FIRM CONSENTED TO THE DESCRIBED SANCTIONS AND TO THE ENTRY OF FINDINGS; THEREFORE, THE FIRM IS CENSURED AND FINED $10,000. i Disclosure 8 of 10 Reporting Source: Regulator Current Status: Final Allegations: FAILURE TO SUPERVISE Initiated By: STATE OF ILLINOIS, ILLINOIS SECURITIES DEPARTMENT Date Initiated: 03/02/2010

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 47 www.finra.org/brokercheck User Guidance

Docket/Case Number: 0900257 URL for Regulatory Action: Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Other Sought: Other Sanction(s)/Relief NOTICE OF HEARING Sought:

Resolution: Consent Resolution Date: 04/22/2010 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Monetary/Fine $50,000.00 Other Sanctions Ordered: CONSENT ORDER OF PROHIBITION Sanction Details: A $50,000 FINEIS TO BE PADI 30 DAYS AFTER THE ENTRY OF THE CONSENT ORDER. Regulator Statement NOTICE OF HEARING WAS ISSUED MARCH 2, 2010. CONSENT ORDER WAS ISSUED APRIL 22, 2010. CONTACT (618) 253-2007 i Reporting Source: Firm Current Status: Final Allegations: FAILURE TO SUPERVISE Initiated By: STATE OF ILLINOIS, ILLINOIS SECURITIES DEPARTMENT Date Initiated: 03/02/2010 Docket/Case Number: 0900257

Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Other Sought:

©2021Other FINRA. Sanction(s)/Relief All rights reserved. Report aboutNOTICE CETERA OF INVESTMENT HEARING SERVICES LLC 48 Sought: www.finra.org/brokercheck User Guidance

Other Sanction(s)/Relief NOTICE OF HEARING Sought:

Resolution: Consent Resolution Date: 04/22/2010 Sanctions Ordered: Monetary/Fine $50,000.00 Other Sanctions Ordered: CONSENT ORDER OF PROHIBITION Sanction Details: A $50,000.00 FINE IS TO BE PAID 30 DAYS AFTER THE ENTRY OF THE CONSENT ORDER. Firm Statement NOTICE OF HEARING WAS ISSUED MARCH 2, 2010. THE HEARING IS SCHEDULED FOR MAY 19, 2010. CONSENT ORDER WAS ISSUED APRIL 22, 2010. i Disclosure 9 of 10 Reporting Source: Firm Current Status: Final Allegations: FLORIDA ALLEGED THAT THE FIRM ENGAGED IN THE BUSINESS OF INSURANCE IN FLORIDA AFTER OCTOBER 1, 2006 WITHOUT OBTAINING THE APPROPRIATE FLORIDA LICENSE AND FAILED TO TIMELY REPORT PREVIOUS ADMINISTRATIVE ACTIONS ON ITS AGENCY LICENSE APPLICATIONS. Initiated By: FLORIDA DEPARTMENT OF FINANCIAL SERVICES Date Initiated: 11/13/2008 Docket/Case Number: 100759-08-AG

Principal Product Type: No Product Other Product Type(s): Principal Sanction(s)/Relief Civil and Administrative Penalt(ies) /Fine(s) Sought: Other Sanction(s)/Relief Sought:

Resolution: Stipulation and Consent Resolution Date: 01/08/2009 Sanctions Ordered: Monetary/Fine $10,000.00 Other Sanctions Ordered:

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 49 www.finra.org/brokercheck User Guidance

Sanction Details: ADMINISTRATIVE PENALTY OF $10,000.00 LEVIED AGAINST APPLICANT, WHICH WAS PAID 01/21/2009. Firm Statement PRIMEVEST EXECUTED A STIPULATION FOR CONSENT ORDER ON 11/13/2008 AND THE FLORIDA DEPT. OF FINANCIAL SERVICES ENTERED A CONSENT ORDER ON 01/08/2009 ORDERING THE FIRM TO PAY A $10,000.00 ADMINISTRATIVE PENALTY, DIVULGE PREVIOUS ADMINISTRATION ACTIONS ON APPLICATIONS AND ENSURE THAT PROPER LICENSURE BE OBTAINED TO CONDUCT INSURANCE BUSINESS IN FLORIDA. i Disclosure 10 of 10 Reporting Source: Regulator Current Status: Final Allegations: NASD RULES 2110 AND 2830(K)(1) - RESPONDENT MAINTAINED A SHELF SPACE (REVENUE SHARING) PROGRAM KNOWN AS THE STRATEGIC PARTNERS PLATFORM IN CONNECTION WITH RETAIL SALES OF MUTUAL FUNDS. IN RETURN FOR PAYMENTS, MUTUAL FUND COMPLEXES THAT PARTICIPATED IN THE PROGRAM RECEIVED PREFERENTIAL TREATMENT FROM THE FIRM IN THE SALES AND MARKETING OF THEIR FUNDS. THE PROGRAM PROVIDED INCREASED ACCESS TO THE FIRM'S RETAIL BROKERAGE SALES FORCE, PLACEMENT OF MATERIALS ON THE FIRM'S WEBSITES, IDENTIFICATION AS A STRATEGIC PARTNER ON THE ITS INTRANET WEBSITES INCLUDING LINKS TO THE STRATEGIC PARTNERS' WEBSITES AND PAYMENT OF TICKET CHARGES FOR RETAIL BROKERAGE SALES OF STRATEGIC PARTNERS' FUNDS. SOME MUTUAL FUND COMPLEXES MADE PAYMENTS FOR PARTICIPATING IN THE PROGRAM BY DIRECTING APPROXIMATELY $3.9 MILLION IN MUTUAL FUND PORTFOLIO BROKERAGE COMMISSIONS TO THE FIRM THOUGH CLEARING BROKERS. Initiated By: NASD Date Initiated: 07/27/2006 Docket/Case Number: EAF0400760002

Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Sought: Other Sanction(s)/Relief Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 07/27/2006 ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 50 www.finra.org/brokercheck User Guidance

Resolution Date: 07/27/2006 Does the order constitute a No final order based on violations of any laws or regulations that prohibit fraudulent, manipulative, or deceptive conduct? Sanctions Ordered: Censure Monetary/Fine $1,066,000.00 Other Sanctions Ordered: Sanction Details: WITHOUT ADMITTING OR DENYING THE FINDINGS, PRIMEVEST FINANCIAL SERVICES CONSENTED TO THE DESCRIBED SANCTIONS AND TO THE ENTRY OF FINDINGS; THEREFORE THE FIRM IS CENSURED AND FINED $1,066,000. i Reporting Source: Firm Current Status: Final Allegations: PRIMEVEST FINANCIAL SERVICES, INC. AND ITS CONTROL AFFILIATES, FINANCIAL NETWORK INVESTMENT CORPORATION-CRD#13582, ING FINANCIAL PARTNERS,INC.-CRD#2882, AND MUTLI-FINANCIAL SECURITIES CORPORATION-CRD#10299,(THE FIRMS) SIGNED AN AWC IN WHICH THE NASD FOUND THAT THE FIRMS MAINTAINED A STRATEGIC PARTNERS PROGRAM WHERE BY THE FIRMS RECEIVED DIRECTED BROKERAGE COMMISSIONS FROM MUTUAL FUNDS TO PAY FOR PARTICIPATION IN THE PROGRAM, WHICH VIOLATED NASD RULES 2830(K)(1) AND 2110. Initiated By: NASD Date Initiated: 07/27/2006 Docket/Case Number: EAF0400760002

Principal Product Type: Mutual Fund(s) Other Product Type(s): Principal Sanction(s)/Relief Civil and Administrative Penalt(ies) /Fine(s) Sought: Other Sanction(s)/Relief CENSURE Sought:

Resolution: Acceptance, Waiver & Consent(AWC) Resolution Date: 07/27/2006 ©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 51 www.finra.org/brokercheck User Guidance

Sanctions Ordered: Censure Monetary/Fine $1,066,000.00 Other Sanctions Ordered: Sanction Details: TOTAL FINE - $7,000,000.00 FINANCIAL NETWORK INVESTMENT CORPORATION - $3,415,000.00 ING FINANCIAL PARTNERS, INC. - $1,291,000.00 MULTI FINANCIAL SECURITIES CORPORATION - $1,228,000.00 PRIMEVEST FINANCIAL SERVICES, INC. - $1,066,000.00 Firm Statement PRIMEVEST FINANCIAL SERVICES, INC. AND ITS CONTROL AFFILIATES, FINANCIAL NETWORK INVESTMENT CORPORATION-CRD#13582, ING FINANCIAL PARTNERS,INC.-CRD#2882, AND MUTLI-FINANCIAL SECURITIES CORPORATION-CRD#10299,(THE FIRMS) SIGNED AN AWC ON 07/26/2006. THE FIRMS WERE FINED A TOTAL OF $7,000,000.00 AND CENSURED. PRIMEVEST FINANCIAL SERVICES, INC. IS RESPONSIBLE FOR A FINE AMOUNT OF $1,066,000.00.

©2021 FINRA. All rights reserved. Report about CETERA INVESTMENT SERVICES LLC 52 www.finra.org/brokercheck User Guidance

Arbitration Award - Award / Judgment Brokerage firms are not required to report arbitration claims filed against them by customers; however, BrokerCheck provides summary information regarding FINRA arbitration awards involving securities and commodities disputes between public customers and registered securities firms in this section of the report. The full text of arbitration awards issued by FINRA is available at www.finra.org/awardsonline.

Disclosure 1 of 3 Reporting Source: Regulator Type of Event: ARBITRATION Allegations: ACCOUNT ACTIVITY-BRCH OF FIDUCIARY DT; ACCOUNT RELATED-BREACH OF CONTRACT; DO NOT USE-EXECUTIONS-INCORRECT QUANTITY; DO NOT USE-NO OTHER CONTROVERSY INVOLVED Arbitration Forum: NASD Case Initiated: 12/20/2001 Case Number: 01-06821 Disputed Product Type: ANNUITIES; DO NOT USE-NO OTHER TYPE OF SEC INVOLVE Sum of All Relief Requested: Unspecified Damages Disposition: AWARD AGAINST PARTY Disposition Date: 12/19/2002 Sum of All Relief Awarded: $100,000.01 There may be a non-monetary award associated with this arbitration. Please select the Case Number above to view more detailed information. i Disclosure 2 of 3 Reporting Source: Regulator Type of Event: ARBITRATION Allegations: ACCOUNT ACTIVITY-MISREPRESENTATION; ACCOUNT ACTIVITY-OMISSION OF FACTS; ACCOUNT ACTIVITY-OTHER; ACCOUNT ACTIVITY-SUITABILITY Arbitration Forum: FINRA Case Initiated: 06/28/2018 Case Number: 18-02347 Disputed Product Type: OTHER TYPES OF SECURITIES

©2021Sum ofFINRA. All ReliefAll rights Requested: reserved. Report about$966.40 CETERA INVESTMENT SERVICES LLC 53 www.finra.org/brokercheck User Guidance

Sum of All Relief Requested: $966.40 Disposition: AWARD AGAINST PARTY Disposition Date: 11/06/2018 Sum of All Relief Awarded: $1,016.40 There may be a non-monetary award associated with this arbitration. Please select the Case Number above to view more detailed information. i Disclosure 3 of 3 Reporting Source: Regulator Type of Event: ARBITRATION Allegations: ACCOUNT RELATED-OTHER; DO NOT USE-NO OTHER CONTROVERSY INVOLVED Arbitration Forum: NASD Case Initiated: 01/02/1997 Case Number: 96-05163 Disputed Product Type: COMMON STOCK; DO NOT USE-NO OTHER TYPE OF SEC INVOLVE Sum of All Relief Requested: $17,105.77 Disposition: AWARD AGAINST PARTY Disposition Date: 12/03/1997 Sum of All Relief Awarded: $3,000.00 There may be a non-monetary award associated with this arbitration. Please select the Case Number above to view more detailed information.

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