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Troubleshooting Common Problems [Troubleshooting Common Problems] [2.0] First edition: [2006-02-23] First English edition: [2006-02-23] Contents Contents Contents.................................................................................................................................................i Overview...............................................................................................................................................ii Copyright and trademark information.............................................................................................ii Feedback..........................................................................................................................................ii Acknowledgments...........................................................................................................................ii Modifications and updates...............................................................................................................ii Error Message contains “Get Storage: "No Content"”.........................................................................1 Multi-user installations:.........................................................................................................1 Single-user installations:........................................................................................................1 Outline numbering is not retained after a save.....................................................................................3 The page count includes the title page. How do I offset the page count?...........................................4 Document prints or exports with blank pages .....................................................................................5 General error or General input/output error ........................................................................................6 Recovering content from a damaged OpenOffice.org file ..................................................................7 Opening Microsoft Works Documents in OpenOffice.org 2.x............................................................8 Some recipients of my files can't open them........................................................................................9 Corrupt or incomplete installation or download.................................................................................10 Repeatedly prompted to register.........................................................................................................11 Spell checking problems.....................................................................................................................13 Adding new fonts to OpenOffice.org.................................................................................................14 Public Documentation License, Version 1.0......................................................................................15 Troubleshooting Common Problems i Overview Overview Extracts from the Documentation Project User Guide. Copyright and trademark information The contents of this Documentation are subject to the Public Documentation License, Version 1.0 (the "License"); you may only use this Documentation if you comply with the terms of this License. A copy of the License is available at: http://www.openoffice.org/licenses/PDL.rtf The Original Documentation is Troubleshooting Common Problems. The Initial Writer(s) of the Original Documentation is/are G. Roderick Singleton © 2006. All Rights Reserved. (Initial Writer contact(s):[email protected]].) Contributor(s): [email protected]. Portions created by [email protected] are Copyright (C)2006. All Rights Reserved. (Contributor contact(s):[email protected]). All trademarks within this guide belong to legitimate owners. [Note: a copy of the PDL is included in this template and is also available at: http://www.openoffice.org/licenses/PDL.rtf.] Feedback Please direct any comments or suggestions about this document to: [email protected] . Acknowledgments [email protected] has contributed this HOW-TO and is basing it on the User Guide Troubleshooting Chapter. Modifications and updates Version Date Description of Change [1.0] [2006-02-23] [grs: Initial edition issued for comment] [1.1] [2006-08-01] [wam: Edited for clarity/format, added parts from User Guide] [2.0] [2006-08-19] [wam: Added and edited new sections] Troubleshooting Common Problems ii Error Message contains “Get Storage: "No Content"” Error Message contains “Get Storage: "No Content"” The full error message reads: OpenOffice can not be started due to an error in accessing the OpenOffice.org configuration data. Please contact your system administrator. The following internal error has occurred: Get Storage: "No Content" Often this message occurs because there is a file called Common.xcu that sometimes gets corrupted. In most cases, it seems that this file ends up being filled with 0s (zeros). The problem seems to occur more often under Windows®, possibly as a result of a crash or improper exit while OpenOffice.org was open. Under Windows® To locate this file under Windows®, it is easiest to use Windows® Explorer's Find function (sometimes called Search). Multi-user installations: Where OpenOffice.org is installed as multi-user under Windows® NT/2000/XP, this file is likely to be in a special system user directory. Therefore, having administrator rights and enabling the option to view system directories in Explorer is essential before using the Find function. This particular file should be found in C:\Documents and Settings\<username>\Application Data\OpenOffi ce.org<release>\user\registry\data\org\openoffice\Office\Commo n.xcu where <username> is an actual user name and <release> is the release of OpenOffice.org. Once the file is located, make sure OpenOffice.org is closed and simply rename the file (for example, to something like Common.xcu.old). Restart OpenOffice.org and a new Common.xcu is created and the problem should disappear. Single-user installations: Where OpenOffice.org is installed for a single user, this file is likely to be in C:\Program Files\OpenOffice.org<release>\<username>\registry\d ata\org\openoffice\Office\Common.xcu where <username> is an actual user name and <release> is the release of OpenOffice.org. However, if the OS is NT/2000/XP, this file could still be in a special system user directory. Therefore, having administrator rights and enabling the option to view system directories in Explorer is essential before using the Find function. For Windows® 95/98/ME, the location should be as mentioned above in this section, though C:\Windows\Application Data\OpenOffice.org2\user\registry\data\org\openoffice\office\ Common.xcu might be a good place to look. Again, once the file is located, simply rename the file (for example to something like Common.xcu.old). Now restart OpenOffice.org and a new Common.xcu is created and the problem should have disappeared. Troubleshooting Common Problems 1 Error Message contains “Get Storage: "No Content"” Note: there may be files called Common.xcu under paths such as C:\<some path>\.OpenOffice.org<release>\share\registry\...... et cetera where <release> is the release of OpenOffice.org. The difference being here share appears in place of the user name. Do NOT delete these files! UNIX systems The default location of this file under a UNIX installation (single or multi-user) is $HOME/ .openoffice.org<release>/user/registry/data/org/openoffice/Office/Common.xc u where $HOME is the user's home directory. As above, simply rename the file (for example to something like Common.xcu.old) and restart OpenOffice.org. A new Common.xcu is created and the problem should have disappeared. Troubleshooting Common Problems 2 Outline numbering is not retained after a save Outline numbering is not retained after a save This is issue, 27534 (see http://qa.openoffice.org/issues/show_bug.cgi?id=27534), which is fixed in release 1.1.4. However, in documents generated by OpenOffice.org1.1.0 up to 1.1.3, one must employ a workaround to achieve expected behavior. The problem is that a line in settings.xml is being set incorrectly when a document is saved. Unfortunately, the only way to fix this is to manually edit the .sxw file. The following provides a procedure to follow: 1. Make a temporary directory in which to unzip the .sxw file. For example, my_text. 2. Change into this directory. 3. Use unzip or similar zipfile utility to unpack the problem document file. 4. Edit settings.xml and locate the line that looks like the following: <config:config-item config:name="UseOldNumbering" config:type="boolean">false</config:config-item> 5. Change the value from false to true. 6. Now using zip or similar utility, repack the files in the temporary directory under a new file name and give it the .sxw extension. With Linux the command could be: zip -r my_new_fixed_document.sxw * 7. Open the fixed document in OpenOffice.org and verify the numbering. If a copy of StarOffice 6.0 is available, one can get the same effect by opening and saving the document in StarOffice 6.0. By doing so, this line will be removed totally. Likewise, OpenOffice.org1.0 might also work. In either case , when the document is opened using OpenOffice1.1.x, the line, described above, is added with value true and there will be no further problems with outline numbering. Troubleshooting Common Problems 3 The page count includes the title page. How do I offset the page count? The page count
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