Innovative solutions for Small and Medium-sized Businesses Welltel ThreeSixty Business Phone System
The Welltel ThreeSixty Business Phone System extends the ease of connectivity of cloud-based telephony, to include everything your business needs to communicate efficiently and cost effectively, in today’s business environment. 1 2 about us
Welltel is an Irish-licensed telecoms operator and solution provider, offering affordable, feature-rich phone systems to businesses of all sizes, whether you fall under Professional, Business or Enterprise.
Unlike other solution providers, we provide you with :A
complete, cost-saving telephony offer : not just best-of
breed PBXs and handsets, but also your actual telephone
lines, phone numbers and call packages Enterprise-level
features made affordable to SMEs All your telephony
services under one bill : one single, all-inclusive monthly
price, with no upfront costs. Industry-leading reliability :
best connectivity, provided via a fully hosted or premise
PBX connected via dual resilient data centres. Single point
of contact : in-house support by Welltel experts, via a single
contact number and email with out of hours and weekend
engineers at hand if required. A personal dedicated
account manager : to help you plan future requirements,
such as upgrading to our latest fibre broadband or
unified communications solutions. The ability to provide
international local number presentation on outbound
calling.
3 BUILT FOR RELIABILITY, PRODUCTIVITY AND CONVENIENCE
Business communications are critical to your business, and this desk phone, a PC softphone or your mobile device, with all is why the Welltel ThreeSixty Business Phone System is hosted the features of a professional business phone system at your in Welltel’s data centers in Telecity (City West) and Servecentric fingertips. You can assign a single number with one voicemail (Blanchardstown). These two facility data centres are designed, that works on all devices, transfer calls between your desk and operated and maintained according to industry best standards mobile device, extension dial and muchmore. The ThreeSixty for high availability computing facilities. Managed by Welltel’s Desktop and Mobile clients even allows you to instant message team of highly experienced engineers at Welltel’s Network with colleagues no matter where they are, as well as making Operations Centre (NOC) at our headquarters in Dublin, our and receiving calls. data centers deliver performance with reliability to meet all your business critical needs. ONE ALL-INCLUSIVE, LOW, MONTHLY PRICE
EASY TO USE The ThreeSixty Business Phone System removes all upfront costs of buying phones and investing in an expensive on- A Welltel installation engineer will come to your location and premises PBX system, and telephone ISDN facilities. For a install and configure the phone system to suit your specific single, all-inclusive, low affordable monthly price, you will business needs. The Welltel ThreeSixty Business Phone System receive state-of- the-art Polycoms IP telephones, the high-end is easy to get you up and running quickly. Simply plug your feature-rich phone system configured to your requirements, Welltel supplied phones into your network, and start making and professional 24x7 support, and Welltel’s Managed SIP Trunk calls. It’s that simple. Packages, included as part of the price.
SIMPLE TO ADMINISTER NO MORE SURPRISES OR UNEXPECTED SUPPORT COSTS Using the Welltel ThreeSixty intuitive web interface you can
quickly and easily create new ring groups, move extensions, Whenever you need help, simply call or email our professional edit users and much more. Changes can be made by your support team and we’ll answer any questions or solve any office administrator in seconds, rather than requiring expensive problems related to your Welltel ThreeSixty Business Phone IT support that takes days. Or if you prefer, have Welltel do it System quickly, friendly and with no additional expense. In remotely for you. addition, you will be assigned an Account Manager to support all your future business requirements. COMMUNICATE ANYTIME, ANYWHERE
Using the Welltel ThreeSixty Business Phone System you can make and receive your calls anytime, anywhere. ThreeSixty Business Phone System gives you the capability of using a
4 A Versatile Approach to Enterprise class Communications
Welltel ThreeSixty Business Phone System offers needs, you can customise a system that ensures three convenient business seat types. Bychoosing you pay only for the features that you need. a combination of each that best fits your business
PROFESSIONAL
Sole Traders to Small businesses (Dentist, solicitor, architect, hairdresser etc.)
The “Professional” solution will make sure you never miss a call. With enhanced features to support your business requirements such as an IVR menu, a professional Voicemail service, Voicemail to email, customised Announcement Prompts, Call Forwarding, Find-me Follow- me routing, Time Of Day routing, Fax to email and email to Fax support, integrated Door Entry systems and lots more. With access to your Welltel PBX system from your desk phones, external phones, and from your PC though Welltel’s UC GUI interface you will have access to your voicemails, faxes and call history logs, no matter where your are.
BUSINESS
Small to medium sized single site companies with potentially some remote or 'on the move' workers (technology companies, estate agents, insurance, etc.)
For businesses requiring enhanced features to support your business’s departments and teams, with call Ring Groups, ACD queues, IVR Menus, individual and group Voicemail and Fax, Call Pickup within the group, extension Monitoring, Paging etc, and Home Worker support. Always be contacted, even if not at your desk. In addition, you have access to some outbound/inbound call reporting functionality.
ENTERPRISE
Mission critical on data and compliance where call recording is a must and outbound/inbound call data needs ot be gathered for reports. This solution will also suit a multi-site business in need of connecting all sites as one PBX. (Chains, franchises, international companies etc.)
This suits a business requiring real-time analytics of calls to maximize sales and revenue, flexibility to adjust call centre resources in order to reduce queues and enhance customer satisfaction. The enterprise customer may have multi-site offices and wish to enhance communication capabilities with UC Client for chat & softphone. Short digit extension dialing between international / Multiple offices. Call Hunting between different departments as if they were all in the one office &/or country.
5 THREESIXTY PHONE SYSTEM FEATURE LIST
Product/Service Professional Business Enterprise IVR ✓ ✓ ✓ ✓ ✓ ✓ Hunt/Ring Groups ✓ ✓ ✓ Localised 999 ✓ ✓ ✓ Call Transfer ✓ ✓ ✓ Call Forwarding ✓ ✓ ✓ Call Park ✓ ✓ ✓ Call Pick-Up Call Hold ✓ ✓ ✓ User Speed Dial ✓ ✓ ✓ Do Not Disturb ✓ ✓ ✓ Call History ✓ ✓ ✓ ✓ ✓ ✓ Outbound Caller ID Number Outbound Caller ID Company Name ✓ ✓ ✓ Corporate Auto Attendant ✓ ✓ ✓ ✓ Automatic Transition Between Day/Night Routing ✓ ✓ Customised Music on Hold Voice Mail to Email ✓ ✓ ✓ ✓ Interoffice 4 Digit Dialling ✓ ✓ Find me, Follow me System Speed Dial ✓ ✓ ✓ ✓ Corporate Directory Call Recording ✓ ✓ Call Reports ✓ ✓ ✓ ✓ Access to Administrator Portal ✓ ✓ Access to End User Portal ✓ ✓ Desktop Client ✓ ✓ Mobile Client & Chat ✓ ✓ Web Client Fax to Email ✓ ✓ ✓ ✓ Email to Fax ✓ ✓ Remote Agents Overflow ✓ ✓ Queue Status on Phone Display ✓ ✓ Queue Prioritisation ✓ Queue & Individual Agent Reporting ✓ Broadcast Messaging ✓ ✓ Auto Answer ✓ Make Busy with Reason Codes Real-time Queue Monitoring ✓ NOC Monitoring ✓ Historical Reporting ✓ Audio Conferencing ✓ ✓ Individual Record A Call Live Call Analytics ✓ Video Conferencing ✓
6 INCLUDED WITH ALL CUSTOMER TYPES
VOIP/SIP TRUNK PACKAGES
Welltel SIP trunks are suitable for any size of business from small strategy for lines and calls should your main site go down. With businesses to large enterprises and government organisations SIP trunks you can instantly centralise and distribute the calls that currently have a PBX, unified communications solution or somewhere else, to another site or to homeworkers, for example. key system. You can also benefit from increased resilience by building an automatic failover system into your communications
YOUR COMPANY'S PHONE NUMBERS
Welltel can provide you with your own local National numbers current service provider to Welltel. Welltel’s professional support for each county, Non-geographic numbers, Free call or 800 staff will take care of all the porting formalities to initiate the numbers, and Special Rate numbers for Ireland. We also provide porting request and will manage the porting process through international numbers for all European countries, and North to completion on your behalf. America. In addition to providing you with new telephone numbers, Welltel will providing you with a porting service, to allow you to move your existing telephone numbers from your
We have connections around the world.
We can provide international inbound numbers in over 60 countries around the world. Callers get charged local rates and the calls are routed to your HQ in Ireland for as little as €10 per month.
7 FORWARDING
Each staff member has the capability to set up their own even during meetings. Calls can also be forwarded directly to call forwarding functions and to activate/deactivate them by a voicemail box. The practical forwarding options of Welltel pressing a button on their telephone. If they are out of the office, ThreeSixty phone system guarantee that no call remains they can access their Unified Communications Web interface unanswered. and activate/deactivate their call forwarding. This way, calls are forwarded to the personal voicemail box when he is attending a meeting, and to a colleague or representative when he Is on leave. Different forwarding rules can be defined. Calls from a selected number groups can, for instance, be forwarded to a ROAD WARRIOR? specific staff member. It may also be indicated that calls to a Call can easily be forwarded to a mobile so you or your specific call number should be forwarded to the mobile phone team can be contacted when out on the road.
VOICEMAILS
Voicemail is now an expected service by your customers. voicemail. ThreeSixty Business Phone System incorporates a feature In addition to the email, the voicemailbox can be accessed by rich professional voicemail service into your PBX. There is no dialling into the voicemail system from the internal telephone limit on the number of voicemailboxes you can configure on extensions, or from external telephone, by using the telephone the ThreeSixty Business Phone System. Voicemailboxes are number associated to the voicemailbox. From the voicemailbox automatically available on every extension configured on your menu you can listen to your new voicemail messages, save or phone system. In addition individual or group voicemailboxes delete them, or move them to storage directory for retrieval can be configured as the default destination on Ring Groups later. or Queues, or on particular inbound routes, and time of day The voicemailbox can also be access through the ThreeSixty routing.The voicemailbox can be personalised to include Business Phone System UC (Universal Communications) Client the name of the person being contacted, their ‘not currently Web interface. From this web interface the voicemailbox owner available’ message, their ‘currently busy message’ and their can listen to the voicemail from their desktop browser or have it ‘temporary message’ messages. When a new message is left ring and play on their telephone extension, download it to their in the voicemailbox the message waiting indication is set on desktop, email it to another recipient, or forward it to another the extension telephone associated to that voicemailbox. In voicemailbox, all from this one interface. addition, the voicemailbox can be configured with a recipient’s email address. The ThreeSixty Business Phone System voicemail comes with an administrator GUI interface, that also the administrator The voicemail system will then send an email indicating that a to manage the voicemail accounts and view the usage of voicemail has been left in that specific voicemailbox. This email individual voicemailboxes. will include the caller telephone number (if available) the date and time the voicemail was left, the duration of the message left, and an audio attachment containing the recording of the
8 AUTO ATTENDANT
In addition to the Welltel Voicemail service, the VMX Locator that the caller can choose from by pressing 0, 1 or 2 before allows your customer to choose to leave a voicemail or the caller hears the voicemail recording bleep. In addition, the have the option to press 0 to be forwarded instead to your VMx Locator service can be combined with the Welltel Findme company’s receptionist or another contact, if you are currently Followme service, where the caller is instructed in the voicemail on the line or away from your desk, should the call be urgent message to press 1 to try and locate you using the configured or if your voicemail message is indicating that you are away on Findme service for your extension number. holidays for the next two weeks.
The VMx locator allows for up to 3 destinations to be defined
INTEGRATED DOOR ENTRY
The Welltel ThreeSixty phone system is an exceptionally sturdy effectively capture people in front of the intercom.It combines IP intercom that will ensure you effortless communication with an anti-vandal solution with an elegant design, which makes it the people coming to your door, in combination with reliable perfect for places that require a high standard of presentation security for your building entrance. It supports voice and video and at the same time resistance to external influences, such communication using the VoIP protocol and combined with as at an entrance. Thanks to a double microphone, a powerful the range of Polycom display phones, provides a perfect inte- 10W speaker, it ensures sufficient volume and excellent clarity of grated solution with your Welltel phone system. communication. It features programmable illuminated buttons, and a wide-angle camera. Door opening and the switching on Monitoring buildings using the Welltel ThreeSixty phone system of external devices, such as entrance hall lights, are controlled is simplified by an integrated camera, which can take picturesat through standard relays. an angle of up to 120°, and which also has a night mode to more
9 FAX OVER SIP
With fax over SIP, faxes can also be received and sent without If fax mail is used, companies and organisations can enjoy the problems using a full IP system from Welltel. If you have an advantages offered by a wide range of Welltel fax options. Faxes IP trunk line, fax information is conveyed inside the company may be sent and received directly from the PC desktop. over SIP and using the transmission standard open for the IP environment, T.38.
FIND ME, FOLLOW ME
You can use the Find Me Follow Me service to Follow me service, is a very useful feature to locate you or a redirect your unanswered calls to a specified list of numbers. colleague. It allows an extension to ring multiple extensions The numbers may be called simultaneously or sequentially, or outside telephone numbers - anywhere in the world. This either in a preferred order or in accordance with your scheduled feature allows you to be reached at numerous devices, such activities and locations. If the numbers on the list are called but as your mobile, or home-telephone, home office-telephone, or no-one answers, the system may route the call to Voicemail. softphones.
UNIFIED MESSAGING outside the company or from their home office, via telephone or Web access. In addition, received voicemails can automatically
Welltel's Unified Messaging solutions facilitate day-to-day emailed as an attached audio file, to the email address of the message management in an intelligent, flexible and intuitive recipient. manner. They give users access to messaging services, anywhere and anytime. The central access point enhances efficiency and productivity. All voicemail messages, faxes and call recordings are conveniently accessible via the PC or mobile phone. Users can then listen to their voicemails, for instance,
10 11 CONFERENCES
Phone conferences are among the most used phone system can be configured to create a dedicated communication system functions in companies. Above all, conference bridge facility just for this conference group. In when external partners or customers are participating, it is addition to the local conference bridge facility important for the conference to be set up quickly and easily. It is available on the Welltel Threesixty phone system, also important that there is no call loss. With Welltel Threesixty Welltel offers its very own hosted conference bridge facility, phone system each phone call can intuitively be changed to a providing a professional conference bridge service, where conference involving up to four participants, regardless of the you can schedule conferences and email the attendees to media deployed. Additionally, for regular conferences taking conference booking information directly from the online place with the same group of participants, the Welltel Threesixty management GUI.
PHONE BOOK (CORPORATE DIRECTORY) VVX400 and VVX500 terminals. Therefore, you can assign
The phone book makes available all the contact numbers you several numbers to one correspondent if some of your contacts would need. It is directly integrated into the Welltel ThreeSixty are reachable on several numbers. phone system and is available to all users on all the company's All callers can be greeted personally, thanks to the phonebooks. handsets. For companies with distributed sites, the shared If the incoming call numbers are stored in the phone book and company phonebook can of course also contain all branches, can be linked to a name, the callers name will be displayed on including their country code. A personal register is available for the recipient's telephone terminal. This applies for both stored personal and private contacts, for example on Polycom private contacts and corporate phone books.
PRESENCE INDICATOR ThreeSixty Desktop Client, the polycom telephones can provide extension monitoring capability through the settings
Knowing before dialling a number whether the called of the polycom phone. This allows you to program a LED on colleague is at his desk or in a on the phone is a bonus. With a polycom phone to indicate the status activity of another Welltel ThreeSixty presence indicator solutions, all subscribers polycom phone extension. For a receptionist telephone the can view the current availability status of colleagues. The number of monitoring LED positions can be extended by an presence indicator is integrated into Welltel ThreeSixty additional extensions module that plugs into the receptionist’s Desktop client application. This “telephony integration” phone. enables the roster contacts to be automatically synchronised with the presence indicator. This means that colleagues who are currently on the phone will have their contact icon status within the Desktop client set to “on the phone”.
In addition to this presence indication capability in the
12 TEAM/DEPARTMENT FUNCTIONS
Welltel’s Unified & Collaborative Communications solutions is left, this is indicated on all the team's phones. In addition, enhance productivity and teamwork, regardless of location. In the same message can be sent automatically by email to a so doing, practical presence management functions give an group email account. The team functions of Welltel ThreeSixty overview of business communications. Team or department phone system work on all sites and terminals integrated into members and their availability can be displayed separately. the network, even in home offices. Mobile phone users can also Therefore, their colleagues always have a view of the most up to enjoy the practical team functions, with the Welltel ThreeSixty date information about them and their status: no calls are lost. Mobile Client. Users of a Polycom IP phone with keypad expansion module can define their own team keys. At a glance via the LED team keys, you can see when a colleague is engaged on a call. Team keys are capable of much more, with calls being taken, made, transferred and ended all by a touch of a button. Call pickup function offers additional benefits. No matter which phone is ringing, any staff member can take the call by pressing a button. Teams can also set up joint voicemail boxes. With all team members having equal access rights. When a message
AUTOMATED CALL DISTRIBUTION (ACD)
ACD helps your business optimize resources by enabling you to handle large numbers of incoming customer calls and answer them with as few trained agents as possible. An ACD system routes incoming calls to the longest idle agent within a specific agent skills group. If no agents are available, calls are queued and forwarded to an agent when one becomes available.
13 CALL ANALYTICS
ThreeSixty Business Phone System CDR Reports will show you Features: call details records like you have never seen before, centered • Inbound calls per extension on users and not on standalone records, you will be able to • Outbound calls per extension see the number of inbound and outbound calls taken by • Detailed call report per extension each extension on your PBX, among other things.When not • Call distribution report and usage pattern logged in as an ACD agent, these users have access to all Advanced user features. The reports display accurate information for your call center activity in nice formatted tables and informative charts. Even more: you have the option to export the reports to pdf and csv (Excel). There are a myriad of metrics available: Service Level Agreement, Abandon Rates, Call Distributions, Agent Activity and a lot more.
HOME OFFICE
Field workers living a long way from their company, or part and Softphone brings in a telephone to the PC and is the per- time workers with unfavourable travel time and working hours, fect solution forhome office workers. It offers time-saving func- like to work from home. However, home telephones cannot be tions, the most convenient operativeness and excellent infor- used effectively without proper integration into the company mation overview with a mouse click. The only prerequisite is infrastructure. The Welltel ThreeSixty phone system integrates the presence of an internet connection (DSL), so the IP system this staff category fully and transparently into the company’s phone or ThreeSixty Desktop Client Softphone can be used. If network. All office telephone workstation functions (taking or the home worker’s PC applications are connected via a secure transferring calls, setting up phone conferences, team mem- data connection of a Virtual Private Network (VPN), the VPN bers’ presence and can also be used for voice connections.This reinforces
status displays) are data security during voice communications. Welltel accessible in exactly mobility solutions link the phone with the PC. In ad- the same manner on dition to traditional telephony functions, the numer- a home-office tele- ous practical options, like corporate chat, desktop phone workstation. sharing, file transfers, and video, offer some added Welltel ThreeSixty value and facilitate collaborative work regardless of Desktop Client Chat location.
14 15 UNIFIED & COLLABORATIVE COMMUNICATIONS
Welltel's Unified Communications solutions integrate Work together anywhere, anytime with modern various IP-based communication services and technologies, your staff can work together regardless of applications, such as VoIP, e-mail, voicemail, fax, video, their location; ideal for project teams for instance. For etc.,as a single solution package. The unified work this, video phone applications or solutions that allow environment can be used with mobile and PC-based your staff to process documents together from different terminals. Practical functions like presence management locations are particularly practical. Unified & Collaborative can be integrated. This ensures that employees are always Communications (UCC) is the modern communication reachable and that calls are automatically forwarded future. With Welltel, this means that various media, through multi communication channels. such as e-mail, fax, video and, of course, telephony, are deployed together as a single solution.
VIRTUAL NETWORKING
Virtual networking is needed, in particular, by companies via the public network. Many network providers have with geographically distributed locations without special offers for customers with subsidiaries, which also interconnected data networks. This is especially contributes to cost efficiency. important if the level of call traffic between individual The Advantages: locations is fairly low such that it is not worth it to have Inter-site internal call numbers central services, i.e. leased lines or to set up a private data network. A virtual forwarding. network is set up in such a way that employees in other Minimum network installation and maintenance costs. locations can be called with their internal numbers. No monthly fees for leased lines. Connection is automatically set up by the system,
VIDEO CONFERENCING
Usually, at a meeting all participants are sitting together around the same time. Aastra offers a new solution so meetings can actually be held without any need for time- consuming and expensive business trips: high-resolution video telephony and conferencing with Polycoms Video Phones and with the Welltel ThreeSixty Desktop client. Thanks to excellent high-definition audio and video quality, a call with Welltel Video conference is almost the same as a face-to-face conversation.
16 CALL RECORDING Features: • View Recordings By Year, Month and Date,
Many industries must record and archive calls for Customer and per Extension Satisfaction, Employee Evaluation and Training, Security, and • Auto Archive calls recorded by ThreeSixty Legal Compliance reasons. With the ThreeSixty Business Phone Business Phone System System Call Recording Report feature you can View, Sort , • Directly listen to or download a call recordings that exist Listen, Archive and download all recorded calls on your system. on your system Particular call types such as all external inbound or outbound • Encrypt the call recordings calls can be automatically recorded, or individual telephone extensions call types can be recorded. You can even record calls on demand by pressing the record button on your phone.
UNIQUE CALL REPORTS
In addition to the Welltel’s ThreeSixty Telephone System build in comprehensive reports, Welltel’s unique Call Reporting Service attachment. You also have the possibility to send the report to can provide you with a customised set of reports tailored multiple email destinations. Welltel’s support staff responsible specifically to your reporting requirements. Using Welltel’s for designing your report can combine multiple reports into Call Reports design tool, Welltel’s support staff can create the one report for easy access to all your call information in one customised reports you require, in output formats such as document. One of the most popular reports that our customers excel, pdf, csv and many others. This Report created for you, is request is for advertisement campaign reporting. With these then scheduled to run on Welltel’s Report Generator, whenever type of reports, Welltel can provide you with a report showing you require the report. This schedule can be recurring, for all calls received broken down by your advertised campaign example, every Monday morning at 8am, or on the first day numbers, of every month. The report will be sent to you by email, as an 17 VOIP
The aim of a convergence solution and VoIP systems are that benefit from the advantages of IP technology. Voice over IP they can reduce costs, increase productivity and flexibility, means: preparing voice in such a way that it can be conveyed therefore improving your levels of customer service. No over IP data connections. Existing data connections are used for additional costs are incurred for all calls made via the company's voice communication, and a separate telephony installation is own network. The care and maintenance costs of the not necessary. communication infrastructure are also reduced. Combinations of IT and telephony communication systems within a company enhances daily business activities and enables everyone to
OPERATION & MAINTENANCE
The Welltel ThreeSixty phone system is a modern communication operator) are offered for the various administration needs, so system which is outstanding due to its flexibility and versatility. that work can be carried out effectively on each level. The easy
This means that operation and maintenance, including to use ThreeSixty system management also contributes to error expandability and adjustment to new events, do not hinder prevention and high availability. Also integrated into the system but rather support day-to-day communication. The Welltel is a monitoring system, which runs in the background on the ThreeSixty phone system is based on state-of-the-art technology. ThreeSixty phone system and is monitored at Welltel Network The comprehensive management system Welltel Management Operations Centre (NOC). This monitoring system continuously Suite (WMS) supports online and offline configuration. It also checks the ThreeSixty phone system behaviour and reports any allows direct and secure remote access via the internet. It can errors to the NOC for immediate investigation and resolution also be used by the system partner as a pool management management. application to manage the entire system installation. In addition to the standard WMS there is also web-based version available, directly integrated into the system. This is best suited for easy and clear management of individual systems. Corresponding access levels (e. g. installer, system administrator, switchboard
NAGIOS Display - Operation
18 Polycom VVX Business Media Phones VVX 300
The VVX Business Media Phones are designed to meet the high standards of all businesses regardless of size, sector or budget.
They offer voice and video solutions and an intui- tive user friendly interface as well as a wide range of integration capabilities
VVX 400 VVX 500 VVX 600
Ideal for office workers, A good fit for knowledge workers, The highest spec phone in the recpetionists and other users managers, team leaders and range, ideal for executives, senior with higher call traffic. Fits the remote workers with high call management and remote work- criteria for businesses in most traffic. Suits up scale retail & ers who require the sectors. hospitality environemnts as highest standards and well as law firms, government & functionality. A good fit in any healthcare professional service, retail, hospitality or multinational and government organisation.
IP Soundstation Bring everyone together with one of our 6000 HD conference units.
No need to be physically present at meetings with the superior call quality of modern conference units
IP SoundStation 7000 RealPresence Trio Konftel 300Wx Ideal for medium to large Ideal for medium to large Battery powered wireless unit conference rooms using IP conference rooms using ideal for mobile workers or voice. IP voice and considering anyone joining calls on the a move to video /content move. collaboration. 19 Overview of Polycom VVX Business Media Phones
Polycom Polycom Polycom Polycom VVX300 VVX400 VVX500 VVX600
Entry level Colour display, mid A performance busi- A premium UC business media range ness media phone business media phone. Ideal for business media delivering best in class phone. Modern Summary cubicle workers/small phone. Ideal for SME desktop & communications business owners frontline staff Unified Comms for and busy professionals advanced features.
User Interface Features
Readable Greyscale Vivid Graphical Co- Colour HD Touchscreen Display Display lour Display w/ video 208 x 104 backlit 320 x 240 3.5in TFT 320 x 240 480 x 272 4.3in TFT LCD Display Spec graphical LCD LCD 3.5 in TFT LCD LCD
Gesture based, Touch Display smartphone-like operation
Hardware Features
6 12 12 16 Line Keys
12 key dial pad; home, speaker, mute, headset, volume keys; Hard Keys 300 & 400 also include messages, hold & transfer keys 4 way navigation cluster with centre ‘select’ Touchscreen Display/menu key navigation Connect webcam for video calls Video Conferencing
Up to 7KHz on all audio paths Polycom HD Voice
Full duplex speaker phone with Acoustic Clarity Speakerphone
Expansion Module Up to 3 Polycom VVX expansion modules Support 2 x USB 2.0 USB Port
2 x 10/100 2 x 10/100/1000 Ethernet Port
YES Bluetooth
Headset Socket
✓ ✓ ✓ ✓ Wall Mountable
20 Overview of Conference Units
Polycom Polycom Polycom Konftel 300Wx Soundstation Soundstation Realpresence Wireless Unit IP 6000 IP 7000 Trio Ideal for small to Suitable for A good choice for medium conference medium to large medium to large room environments conference rooms conference spaces Summary using IP voice using IP voice with using IP voice and option to integrate considering a move with RealPresence to video/content collaboration
User Interface Features
High resolution backlit display for vital call 5" colour touch Liquorice Black LCD information and multi language support screen display for display Display responsive and intuitive control
Hardware Features
12 ft (3.6 m) 20 ft (6 m) 20 ft (6 m) Up to 30m sq Mic Pickup Range
14 kHz Polycom HD 22kHz Polycom HD 22kHz Polycom HD Omnisound HD HD Audio Voice Voice Voice
Standard 12 key dialpad Standard 12 key Keypad dialpad
Context Dependent 3 4 Softkeys ✓ ✓ ✓ Integrated Power over Ethernet 1 x USB 2.0 Type A USB 2.0 Mini B compliant host port USB Port 1 x USB 2.0 Micro B device port YES Bluetooth
21 Overview of DECT Handsets
Gigaset S650 Pro Gigaset R630H Pro Gigaset C430Hx
Summary Professional features Designed for work- Ideal companion for ideal for home offices places where dust & the N300IP DECT base or SMEs dirt are present station User Interface Features
Display 1.8" TFT colour display 1.8" TFT colour display
Dimensions (mm) 156 x 48 x 27
Illuminated Keypad Yes
Hardware Features
Bluetooth Yes No
Indoor Range 50m
Outdoor Range 300m
USB Connection Mini USB
22 Overview of SIP Packages
For the complete end to end solution we offer Welltel increased resilience by building an automatic failover SIP Trunking or Voice over IP. Welltel SIP trunks are system into your communications strategy for lines suitable for any size of business from small businesses and calls should your main site go down. With SIP to large enterprises and government organisations trunks you can instantly centralise and distribute that currently have a PBX, unified communications the calls somewhere else, to another site or to solution or key system. You can also benefit from homeworkers, for example.
Welltel SIP Trunk Packages Monthly Cost
2 Channel SIP | 100 UK/IRE mobile mins | 1000 Global landline mins | 5 Irish DDIs € 35 p/m
4 Channel SIP | 200 UK/IRE mobile mins | 2000 Global landline mins | 10 Irish DDIs €55 p/m
8 Channel SIP | 400 UK/IRE mobile mins | 4000 Global landline mins | 20 Irish DDIs €85 p/m
16 Channel SIP | 600 UK/IRE mobile mins | 6000 Global landline mins | 50 Irish DDIs €125 p/m
30 Channel SIP | 800 UK/IRE mobile mins | 8000 Global landline mins | 100 Irish DDIs €175 p/m
Need a specific call plan? Talk to us today Packages can be customised for larger or more specific requirements and additional managed services and support packages are available on request.
For more information please contact us:
Call: 353 1 2541800 Email: [email protected]
23 Contact us: +353 1 254 1800 [email protected] 4-6 Haddington Rd Dublin 4
24