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Welltel Threesixty Business Phone System Innovative solutions for Small and Medium-sized Businesses Welltel ThreeSixty Business Phone System The Welltel ThreeSixty Business Phone System extends the ease of connectivity of cloud-based telephony, to include everything your business needs to communicate efficiently and cost effectively, in today’s business environment. 1 2 about us Welltel is an Irish-licensed telecoms operator and solution provider, offering affordable, feature-rich phone systems to businesses of all sizes, whether you fall under Professional, Business or Enterprise. Unlike other solution providers, we provide you with :A complete, cost-saving telephony offer : not just best-of breed PBXs and handsets, but also your actual telephone lines, phone numbers and call packages Enterprise-level features made affordable to SMEs All your telephony services under one bill : one single, all-inclusive monthly price, with no upfront costs. Industry-leading reliability : best connectivity, provided via a fully hosted or premise PBX connected via dual resilient data centres. Single point of contact : in-house support by Welltel experts, via a single contact number and email with out of hours and weekend engineers at hand if required. A personal dedicated account manager : to help you plan future requirements, such as upgrading to our latest fibre broadband or unified communications solutions. The ability to provide international local number presentation on outbound calling. 3 BUILT FOR RELIABILITY, PRODUCTIVITY AND CONVENIENCE Business communications are critical to your business, and this desk phone, a PC softphone or your mobile device, with all is why the Welltel ThreeSixty Business Phone System is hosted the features of a professional business phone system at your in Welltel’s data centers in Telecity (City West) and Servecentric fingertips. You can assign a single number with one voicemail (Blanchardstown). These two facility data centres are designed, that works on all devices, transfer calls between your desk and operated and maintained according to industry best standards mobile device, extension dial and muchmore. The ThreeSixty for high availability computing facilities. Managed by Welltel’s Desktop and Mobile clients even allows you to instant message team of highly experienced engineers at Welltel’s Network with colleagues no matter where they are, as well as making Operations Centre (NOC) at our headquarters in Dublin, our and receiving calls. data centers deliver performance with reliability to meet all your business critical needs. ONE ALL-INCLUSIVE, LOW, MONTHLY PRICE EASY TO USE The ThreeSixty Business Phone System removes all upfront costs of buying phones and investing in an expensive on- A Welltel installation engineer will come to your location and premises PBX system, and telephone ISDN facilities. For a install and configure the phone system to suit your specific single, all-inclusive, low affordable monthly price, you will business needs. The Welltel ThreeSixty Business Phone System receive state-of- the-art Polycoms IP telephones, the high-end is easy to get you up and running quickly. Simply plug your feature-rich phone system configured to your requirements, Welltel supplied phones into your network, and start making and professional 24x7 support, and Welltel’s Managed SIP Trunk calls. It’s that simple. Packages, included as part of the price. SIMPLE TO ADMINISTER NO MORE SURPRISES OR UNEXPECTED SUPPORT COSTS Using the Welltel ThreeSixty intuitive web interface you can quickly and easily create new ring groups, move extensions, Whenever you need help, simply call or email our professional edit users and much more. Changes can be made by your support team and we’ll answer any questions or solve any office administrator in seconds, rather than requiring expensive problems related to your Welltel ThreeSixty Business Phone IT support that takes days. Or if you prefer, have Welltel do it System quickly, friendly and with no additional expense. In remotely for you. addition, you will be assigned an Account Manager to support all your future business requirements. COMMUNICATE ANYTIME, ANYWHERE Using the Welltel ThreeSixty Business Phone System you can make and receive your calls anytime, anywhere. ThreeSixty Business Phone System gives you the capability of using a 4 A Versatile Approach to Enterprise class Communications Welltel ThreeSixty Business Phone System offers needs, you can customise a system that ensures three convenient business seat types. Bychoosing you pay only for the features that you need. a combination of each that best fits your business PROFESSIONAL Sole Traders to Small businesses (Dentist, solicitor, architect, hairdresser etc.) The “Professional” solution will make sure you never miss a call. With enhanced features to support your business requirements such as an IVR menu, a professional Voicemail service, Voicemail to email, customised Announcement Prompts, Call Forwarding, Find-me Follow- me routing, Time Of Day routing, Fax to email and email to Fax support, integrated Door Entry systems and lots more. With access to your Welltel PBX system from your desk phones, external phones, and from your PC though Welltel’s UC GUI interface you will have access to your voicemails, faxes and call history logs, no matter where your are. BUSINESS Small to medium sized single site companies with potentially some remote or 'on the move' workers (technology companies, estate agents, insurance, etc.) For businesses requiring enhanced features to support your business’s departments and teams, with call Ring Groups, ACD queues, IVR Menus, individual and group Voicemail and Fax, Call Pickup within the group, extension Monitoring, Paging etc, and Home Worker support. Always be contacted, even if not at your desk. In addition, you have access to some outbound/inbound call reporting functionality. ENTERPRISE Mission critical on data and compliance where call recording is a must and outbound/inbound call data needs ot be gathered for reports. This solution will also suit a multi-site business in need of connecting all sites as one PBX. (Chains, franchises, international companies etc.) This suits a business requiring real-time analytics of calls to maximize sales and revenue, flexibility to adjust call centre resources in order to reduce queues and enhance customer satisfaction. The enterprise customer may have multi-site offices and wish to enhance communication capabilities with UC Client for chat & softphone. Short digit extension dialing between international / Multiple offices. Call Hunting between different departments as if they were all in the one office &/or country. 5 THREESIXTY PHONE SYSTEM FEATURE LIST Product/Service Professional Business Enterprise IVR ✓ ✓ ✓ ✓ ✓ ✓ Hunt/Ring Groups ✓ ✓ ✓ Localised 999 ✓ ✓ ✓ Call Transfer ✓ ✓ ✓ Call Forwarding ✓ ✓ ✓ Call Park ✓ ✓ ✓ Call Pick-Up Call Hold ✓ ✓ ✓ User Speed Dial ✓ ✓ ✓ Do Not Disturb ✓ ✓ ✓ Call History ✓ ✓ ✓ ✓ ✓ ✓ Outbound Caller ID Number Outbound Caller ID Company Name ✓ ✓ ✓ Corporate Auto Attendant ✓ ✓ ✓ ✓ Automatic Transition Between Day/Night Routing ✓ ✓ Customised Music on Hold Voice Mail to Email ✓ ✓ ✓ ✓ Interoffice 4 Digit Dialling ✓ ✓ Find me, Follow me System Speed Dial ✓ ✓ ✓ ✓ Corporate Directory Call Recording ✓ ✓ Call Reports ✓ ✓ ✓ ✓ Access to Administrator Portal ✓ ✓ Access to End User Portal ✓ ✓ Desktop Client ✓ ✓ Mobile Client & Chat ✓ ✓ Web Client Fax to Email ✓ ✓ ✓ ✓ Email to Fax ✓ ✓ Remote Agents Overflow ✓ ✓ Queue Status on Phone Display ✓ ✓ Queue Prioritisation ✓ Queue & Individual Agent Reporting ✓ Broadcast Messaging ✓ ✓ Auto Answer ✓ Make Busy with Reason Codes Real-time Queue Monitoring ✓ NOC Monitoring ✓ Historical Reporting ✓ Audio Conferencing ✓ ✓ Individual Record A Call Live Call Analytics ✓ Video Conferencing ✓ 6 INCLUDED WITH ALL CUSTOMER TYPES VOIP/SIP TRUNK PACKAGES Welltel SIP trunks are suitable for any size of business from small strategy for lines and calls should your main site go down. With businesses to large enterprises and government organisations SIP trunks you can instantly centralise and distribute the calls that currently have a PBX, unified communications solution or somewhere else, to another site or to homeworkers, for example. key system. You can also benefit from increased resilience by building an automatic failover system into your communications YOUR COMPANY'S PHONE NUMBERS Welltel can provide you with your own local National numbers current service provider to Welltel. Welltel’s professional support for each county, Non-geographic numbers, Free call or 800 staff will take care of all the porting formalities to initiate the numbers, and Special Rate numbers for Ireland. We also provide porting request and will manage the porting process through international numbers for all European countries, and North to completion on your behalf. America. In addition to providing you with new telephone numbers, Welltel will providing you with a porting service, to allow you to move your existing telephone numbers from your We have connections around the world. We can provide international inbound numbers in over 60 countries around the world. Callers get charged local rates and the calls are routed to your HQ in Ireland for as little as €10 per month. 7 FORWARDING Each staff member has the capability to set up their own even during meetings. Calls can also be forwarded directly to call forwarding functions and to activate/deactivate them by a voicemail box. The practical forwarding options of Welltel pressing a button on their telephone.
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