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A System Dynamics Modeling Approach for Corporate Profit with Product Reliability

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CORE Metadata, citation and similar papers at core.ac.uk Provided by CSCanada.net: E-Journals (Canadian Academy of Oriental and Occidental Culture, Canadian Research & Development Center of Sciences and Cultures) ISSN 1913-0341 [Print] Management Science and Engineering ISSN 1913-035X [Online] Vol. 7, No. 4, 2013, pp. 12-16 www.cscanada.net DOI:10.3968/j.mse.1913035X20130704.Z507 www.cscanada.org A System Dynamics Modeling Approach for Corporate Profit With Product Reliability CHANG Wenbing[a],*; JIN Jing[a]; ZHOU Shenghan[a] [a]Reliability and Systems Engineering School, Beihang University, software release problems considering with warranty cost Beijing, China. and reliability requirement. Zhang (2001) and Shi (2004) *Corresponding author. established reliability and cost models in different ways Supported by the Fundamental Research Funds for the Central (Zhang & Han, 2001; Shi et al., 2004). These research Universities (No.YMF-10-02-082). results provide preliminary proof for the existence of causation between product reliability and cost. And the Received 23 September 2013; accepted 1 December 2013 cost is an important part of corporate profit system. So to some extent the product reliability has closely connection Abstract with profit. This paper proposes to develop a system dynamics model Product reliability is an indicator to describe product to study the impact on corporate profit with product failure. If the product reliability is too bad, product failure reliability. In previous studies, most results suggest decreases customer satisfaction and destroys customer product reliability has complex impact on corporate profit. loyalty. The corporate may lose customers and its sales However, the quantitative study is far from adequacy. The volume may decreases. In addition, product with bad study uses system dynamics theory to simulate corporate reliability needs high O&S cost (operational and support profit and analysis the influence of product reliability on cost). These all make corporations have to consider corporate profit. It provides a way to quantitative analyze improving product reliability. But increasing product the corporate profit trends along with the change of reliability needs large amount of cost and resources. In product reliability. order to increase product reliability, corporation needs Key words: System dynamics; Product reliability; to introduce advanced equipment, advanced materials, Corporate profits advanced technology and high quality technical personnel. It will increase cost of corporation. While on CHANG Wenbing, JIN Jing, ZHOU Shenghan (2013). A the other hand, product with good reliability will leave the System Dynamics Modeling Approach for Corporate Profit With customers a good impression. It will increase customer Product Reliability. Management Science and Engineering, 7 (4), 12-16. Available from: URL: http://www.cscanada.net/ satisfaction and customer loyalty. The sales volume index.php/mse/article/view/j.mse.1913035X20130704.Z507 and price will increase. As product reliability increased, DOI: http://dx.doi.org/10.3968/j.mse.1913035X20130704.Z507 the rework cost and operational and support cost will decrease. In one word, increasing product reliability has both positive impact and negative impact on corporate profits. Therefore, the managers need to know the final INTRODUCTION impact of increasing product reliability on corporate Many corporations pay attention to their product profits. It helps managers to decide whether to improve reliability in modern market system. More and more reliability or not. research results suggest that product reliability has closely This paper use system dynamics to simulate corporate connection with cost, which influences corporate profit profit system. It constructs a simulation model to show directly or indirectly. Kleyner and Sandborn (2008) the relation between product reliability and corporate tried to minimize life cycle cost by managing product profit. It shows the profits trend along with product reliability. Kimura, Toyota, and Yamada (1999) discussed reliability change. Copyright © Canadian Research & Development Center of Sciences and Cultures 12 CHANG Wenbing; JIN Jing; ZHOU Shenghan (2013). Management Science and Engineering, 7(4), 12-16 This paper is organized as follows. Section 2 introduces (2010) used an integration method of fuzzy estimations the relevant literature about this paper. Section 3 describes and system dynamics to simulate a two-stage, single- the details of the simulation model. Section 4 shows the item, multi-period chain. The simulation model used results of the simulation using data from a real-life case fuzzy numbers to represent demand and orders in supply situation, and finally Section 5 presents the conclusions. chains. The results showed that a system dynamics model with fuzzy numbers can effectively reduce the bullwhip effect in supply chain. There are also a few researches 1. LITERATURE REVIEW about using system dynamics to study corporate profits. There are many researches related to the relationship Luo (2009) used system dynamics to simulate the profit between reliability and cost. For instance, Kleyner system of the main manufactures in aviation weapons and Sandborn (2008) tried to minimize life cycle cost and equipment supply chain. The results demonstrated by managing product reliability, based on a principle the impact of the procurement and support policies by that product reliability has big influence on life cycle department of defense and military on the main corporate cost, which was demonstrated in Kimura, Toyota, and profits. Through simulation and analysis, he proposed Yamada (1999) research of the optimal balance between some advice for the managers to improve the overall minimizing the total expected software cost and satisfying performance of the supply chain. Ding (2009) constructed a reliability requirement. Besides the discussion of balance a simulation model of cost-benefit relationship of the between cost and product reliability, some quantitative power plant profits by system dynamics. The model can models were established to show the influence of product forecast the corporate profit trends and help managers reliability on the cost. For instance, Shi et al (2004) have make decisions. Liu et al. (2010) used system dynamics proposed a model of the weapon equipment system life to construct a model for corporate profit system. And cycle cost and reliability according to the famous quality combined with the example, they analyzed the corporate cost model by the American quality management expert, profit trends and proposed advices for managers. Dr. J. M. However, the models above didn’t combine product The researches above have shown the influence of reliability with corporate profit. Based on these researches, product reliability on cost. And the cost has a great this paper introduces product reliability into corporate impact on corporate profit, which was demonstrated in profit system, demonstrates the correlation between the researches of Sundkvist. Sundkvist, Hedman, and product reliability and corporate profits and provides a Almström (2012) and LÜ (2012). In other words, product reference for managers. reliability indirectly influences the corporate profit. As the influence is complex and uncertain, it is not possible to 2. SYSTEM DYNAMICS MODEL establish a quantitative equation of product reliability and corporate profit. In this paper, we use system dynamics to In this section, the system dynamics model will be simulate corporate profit system to study the relationship established by two steps. The first step, a causal between product reliability and corporate profit. relationship assumption is made combined with the System Dynamics is a powerful tool to study complex practical situation of corporations through researching. dynamic system. As corporate profit system is complex Then the flow diagram is established according to system and dynamic because of its uncertain factors, this paper dynamics theory based on quantitative analysis of the causal relationship. use system dynamics to simulate corporate profit system to show the relation between product reliability and 2.1 Causal Relationship Assumption corporate profits. Since 1956, Forrestor proposed system The relation between product reliability and corporate dynamics to study dynamic system (Luo, 2009). Then profits is complex and dynamic. It is assumed here that system dynamics has been widely used in various fields. the corporate profits are totally from the products. Product In economics, it is mostly used in research of demand with high failure causes unsatisfactory of customers so that and supply problems. Ashayeri and Lemmes (2006) used the sales volume will be reduced. In other words, product system dynamics to construct a simulation model to reliability influences products sales volume, and then show the financial consequences of an improved demand influences sales revenue and corporate profits. Improving planning reliability in the supply chain. It helps managers product reliability needs large amounts of resources, like to make decision based on knowing how improvements qualified workers, high-quality materials and advanced in their demand reliability will impact the corporate equipment. It means more R&D investments. On the other bottom-line, which is the output of the simulation hand, product with good reliability needs less O&S cost. model. Smith and Ackere (2002) used system dynamics That is to say, product reliability
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