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Government Technology Magazine January 2021

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Government Technology Magazine January 2021 Solutions for state and local government. JANUARY/FEBRUARY 2021 v6.0 NEW YEAR, NEW LIST OF MARKET-LEADING COMPANIES HELPING GOVERNMENT FULFILL ITS MISSION. VOL 34 ISSUE 1 / A PUBLICATION OF e.REPUBLIC / GOVTECH.COM GT01_cov.indd 6 12/10/20 4:23 PM __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN Congrats 2020 Special Districts Technology Innovation Award Winners! Northeast Region Midwest Region West Region CITIZENS CATEGORY CITIZENS CATEGORY CITIZENS CATEGORY Chester Housing Authority Metro Waste Authority Cordova Recreation and Park District Building Community Video Series Online Citizen Supplies Ordering Drone-fi lmed Virtual Pool-Building Outreach and Groundbreaking Video Delaware River Port Authority St. Louis County Library Solar Carport System Digital Equity Initiative MCE Public Meetings Live-Streamed Westchester Library System Western DuPage Special via Zoom Senior Services Recreation Association Transformation of Special Needs Orange County Water District Programs During the Pandemic Virtual Outreach Response to COVID-19 OPERATIONS CATEGORY Brunswick Sewer District OPERATIONS CATEGORY OPERATIONS CATEGORY Technology Investment and Preparation for COVID-19 Metropolitan Airports Commission Bremerton Housing Authority New York Power Authority EOC Data Visualization and the Lunch Telecommuting Implementation and Learn Series COVID-19 Response Mason County Public Utility District No. 1 Philadelphia Parking Authority Ohio Turnpike and Infrastructure Pandemic Response Plan CommissionStrategy Execution Program Safe Work Playbook Placentia Library District WSSC Water Rockford Public Library Virtual Programs and Staff -made Masks Operational Continuity for the Pandemic Laser-cut Face Shields and 3D Printed Ear Guards LEADERSHIP CATEGORY LEADERSHIP CATEGORY LEADERSHIP CATEGORY Los Angeles County Metropolitan Delaware River Port Authority Transportation Authority Great Lakes Water Authority John Hanson, Chief Executive Offi cer Bryan M. Sastokas, Chief Information Jeff rey E. Small, Chief Information Philadelphia Parking Authority and Technology Offi cer Offi cer Richard Dickson, First Deputy Executive Meridian Library District Naperville Park District Director Book Service Delivery Omar Sandoval, Information Technology Western Monmouth Utilities Authority Director Southern Nevada Health District Brian J. Valentino, MPA, CEAS, ICMA-CM, Jason Frame, Chief Information Offi cer Executive Director & Chief Executive Schaumburg Township District Library Offi cer Anita Forte-Scott, President, Board of Trustees To learn more about the winners’ initiatives and the Special Discticts Program, visit: govtech.com/districts GT20 SD Ads Winners.indd 3 11/4/20 10:35 AM __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN January/February 2021 govtech.com Vol 34 | Issue 1 . COVER STORY SHUTTERSTOCK.COM 14 / Essential The growing and dynamic gov tech market helped government respond to COLUMNS NEWS COVID-19 in myriad critical ways. And they grew their business in the process. 4 Point of View 6 govtech.com/extra GT100 in a time of COVID. Updates from Government Technology’s daily online news service. ies should be directed to Government Technology, Attn: Circulation Director, 100 Blue Ravine Rd, Folsom, CA 95630, 916-932-1300 Folsom, CA 95630, Rd, 100 Blue Ravine Attn: Circulation Director, ies should be directed to Government Technology, 17 / GT100: The List 7 Becoming Data Smart The pandemic has pushed digital 12 Big Picture services into the spotlight. Facts and fi gures from the 2020 Digital States Survey. 10 Four Questions Chief Innovation Offi cer Brendan Babb 44 CIO Central on the unique challenges of working in Career changes across tech-driven roles 38 / From Novelty Anchorage, Alaska. in state and local government. to Necessity Before COVID-19, a few leading 45 Data Points 48 Spectrum governments were dabbling in chatbot End-to-end verifi cation can help make More research, more science, technology. In 2021, it’s hard to imagine U.S. voting more secure. more technology. government doing the people’s business without them. 50 Cybersecurity Strategies Ten dos and don’ts for cybersecurity leaders. DEPARTMENTS 42 / Shift Change IN OUR NEXT ISSUE: How the incoming administration could move the conversation on cybersecurity. Help Wanted? Unbanked Lingering Legacy Did the pandemic Fulfi lling the promise ERP. MMIS. DMV. help modernize of serving all citizens We look at whether state unemployment where they are. COVID moved the systems? needle on old tech. COVER IMAGE: SHUTTERSTOCK.COM Government Technology (ISSN# 1043-9668) is published monthly EXCEPT FEBRUARY, MAY, AND AUGUST by e.Republic Inc, 100 Blue Ravine Rd, Folsom, CA 95630. Periodical Postage Paid at Folsom, CA and additional offices. POSTMASTER: Send address changes to: Government Technology, Technology, Send address changes to: Government at Folsom, CA and additional offices. POSTMASTER: Paid Postage Periodical Folsom, CA 95630. Rd, Inc, 100 Blue Ravine by e.Republic AND AUGUST MAY, FEBRUARY, (ISSN# 1043-9668) is published monthly EXCEPT Government Technology Inc. All rights reserved. SUBSCRIPTIONS: Subscription inquir Copyright 2021 by e.Republic Folsom, CA 95630. Rd, 100 Blue Ravine www.govtech.com // January/February 2021 3 GT01_03.indd 3 12/15/20 3:44 PM __________Designer __________Creative Dir. 100 Blue Ravine Road Folsom, CA 95630 916-932-1300 __________Editorial __________Prepress www.erepublic.com CMY grey T1 T2 T3 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 5 25 50 75 95 100 Page # __________Other ____________OK to go BLACK YELLOW MAGENTA CYAN POINT OF VIEW By Noelle Knell / Editor Publisher: Alan Cox, [email protected] EDITORIAL Editor: Noelle Knell, [email protected] Managing Editor: Lauren Harrison, [email protected] GT100 in a Web Editor & Photographer: Eyragon Eidam, [email protected] Senior Copy Editor: Kate Albrecht, [email protected] Copy Editor: Kali Tedrow, [email protected] Associate Editor: Zack Quaintance, [email protected] Time of COVID Associate Editor, Data & Business: Ben Miller, [email protected] Staff Writers: Skip Descant, [email protected] s with every facet of our coverage the maturing marketplace captured Jed Pressgrove, [email protected] Lucas Ropek, [email protected] over the past year, our annual in the GT100. The title of our feature Andrew Westrope, [email protected] GT100 list has been aff ected and story for 2021, Essential, should resolve Editorial Assistant: Andi Wong, [email protected] A DESIGN informed by the global pandemic. But any uncertainty on that front. Chief Design Offi cer: Kelly Martinelli, [email protected] similarly, the trends and issues Government 2020 served as a force multiplier for Senior Designer: Crystal Hopson, [email protected] Technology readers care about today digital transformation in state and local Production Director: Stephan Widmaier, [email protected] feature several through lines that pre-date government. Services were migrated online PUBLISHING the pandemic and will also outlive it. by necessity and many government norms Senior Vice Presidents: Shelley Ballard, [email protected] Six years ago, we set out to defi ne a new were turned on their heads. Work-at-home Kim Frame, [email protected] market segment by annually benchmarking capabilities got a massive boost, bringing Sales Directors: Mark Androvich, [email protected] 100 companies that were starting to unlock previous productivity skeptics along for Carmen Besirevic, [email protected] solutions to government problems using the ride. Citizen engagement has never Lynn Gallagher, [email protected] Karen Hardison, [email protected] innovative technology. These aren’t the been more important as residents turned Kristi Leko, [email protected] giant incumbent players that snag the lion’s to trusted local authorities to guide them Lara Roebbelen, [email protected] Kelly Schieding, [email protected] share of large government contracts. They through uncertain times. Companies on Melissa Sellers, [email protected] are newer entrants to the scene that started the GT100 list smartly pivoted to handle Joelle Tell, [email protected] Account Executives: small and have gone on to prove that state dramatic new demands for services online. Rebecca Regrut, [email protected] and local governments do indeed want to The last few years have seen an uptick Bus. Dev. Manager: experiment with new ideas and that it can in government tapping into sentiment- Sheryl Winter, [email protected] in fact be a profi table business model. mining tools to better track trending Inside Sales: Dana Kansa, [email protected] Skepticism on the part of the investment issues and residents’ feelings about them Brittany Hopkins Siebel, [email protected] community has begun to fade as the viability and use social media and other outreach Katrina Wheeler, [email protected] of the gov tech market has increasingly proven tools to respond. GT100 company Sales Administrators: Janaya Day, [email protected] itself.
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