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Wolf Minerals CEO Russell Clark oversees Business Technology March 2014 an independent report from lyonsdown, distributed with the sunday telegraph an independent report from lyonsdown, distributed with the sunday telegraph March 2014 Business Technology the reopening of Hemerdon tungsten mine after 45 years. Portrait: James Dadzitis Jenk’s 10 | Big data Find us online:business-technology.co.uk Follow us on Twitter:@biztechreport Like us: www.facebook.com/biztechreport Find us online:business-technology.co.uk Big data | 11 The big interview Russell Clark eye By Joanne Frearson view T’S A BREEZY June morning and, two miles outside the v illage of Hemerdon, on the edge of Dartmoor National Park, Russell WHILE gold and other precious metals Clark is a happy man. And no wonder. He have their critical industrial uses, it is is on a f ly ing v isit to Devon to check on t he psychology – a combination of lust and fear Iprogress of his new project – t he f irst metal mine – that drives their value. Gold has always to be opened in the UK for 45 years. been associated with wealth, beauty and Matt Smith reports on how “It ’s an exciting time and ever y t hing is going success. Yet it has not necessarily been a to plan so far,” explains Clark, who is CEO of source of value. big data analysis Wolf Minerals, t he Australian company behind Talking an investor’s perspective, there the project. “We picked up this mine site in 2007. is little rational and less factual basis has transformed The project has been known about for a long for investing in the likes of gold, silver, time and had previously been owned by American platinum and palladium. Precious metals mining company A M A X. T he planning per mission are a speculator’s dream but, as with the the professional is in place, the environmental permitting is in slot machines in Las Vegas, there are very place and we recently raised about £100million few punters who beat the house. football landscape of equity so the project is fully financed through Gold, and to a lesser extent silver, is a to positive cash f low.” store of value and, in this day and age, not roadcasters’ cameras aren’t the only The mine, which houses the third-largest an effi cient one. Gold is used as a hedge lenses focused on players at Premier League deposit of t ungsten in t he world, w ill cost about again infl ation as well as a safe haven football matches. Behind the scenes, imaging £130m to dig and is expected to star t producing during periods of volatility. Gold’s value is systems capture 10 data points for each player the metal in 2015. Wolf Minerals has a 40-year intimately linked with the gyrations of the every second – 1.2 million per match overall. DistributeD within the sunDAY telegrAph, proDuceD AnD publisheD bY lYonsDown which tAkes sole responsibilitY for the contents lease to t he mineral rights and rights to mine t he US dollar, as well as movements of stock DISTRIBUTED WITHIN THE SUNDAY TELEGRAPH, PRODUCED AND PUBLISHED BY LYONSDOWN WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS “From kick-off, every touch of the ball is captured, deposit. Australia f irm GR Engineering Ser v ices exchanges, tempered with geopolitical YOUR AWARDWINNING SUPPLEMENT including the player involved and pitch location,” explains (GRES) is building the processing plant, while developments. The two major gold bull Let the battle for prime time viewers commence Paul Neilson, head of performance analysis at Prozone U K-based company Black well has been awarded markets have been highly correlated sports, which provides the technology to all 20 Premier expert view reuse, don’t recycle the mining contract. to global contagion fears: 1979-81 and League clubs. this data, along with details of 2,000 to 3,000 “events” Shane Richmond on one of the wonders How developing countries benefit Clark explains: “The main foundations for 2007-2011. per match, is used by teams to improve their fitness t he building are now being put into place. Mining At present, expert opinion is divided of the modern world | Page 2 from old computers | Pages 10-11 and performances, scout upcoming opposition, and is expected to be star ted in July, but t he processing between “buy”, “hold” and “sell” find new talent. Neilson says that teams are becoming plant is not scheduled to be finished until next June 2014 | business-reporter.co.uk recommendations. Gold’s return is MADE IN BRITAIN “more scientific” in their recruitment. Big data has met its match. August. Contractually, we have to deliver our On the edge of essent ia l ly matc hed to t he rate of i n fl at ion. “In sport, we are looking at an extremely large data Efficient IT It’s a classic one-two punch of speed and precision. first concentrate in September next year. If we Efficient IT It offers no earnings, no income and no set,” he says. “Most of the Premier League teams will Reduce your big data analysis from days and hours to minutes and seconds. can do it earlier than that we will. dividends. Its price suffers from high now have ten years of Prozone data, and the bigger “When we come into production, we will volatility. Gold, as other precious metals, clubs are doing some very interesting stuff.” He points To learn more: sas.com/uk/win Copyright © 2013 SAS Institute Inc. All rights reserved. produce around 3,500 tons of tungsten a year is subject to custodial costs and has, in Exclusive interview with to Liverpool, Manchester city and arsenal as teams that and 500 tons of tin. Annual world production most jurisdictions, a higher tax charge have “really invested” in data and have recruited “key The power behind decisions december 2013 of tungsten at the moment is around 100,000 as an investment. Sir David McMurtry people” to analyse it. tons. We will be looking to produce 3.5 to 4 per Even for a debased currency, such another team at the forefront of big data in football is West Ham United. david Woodfine, head of performance cent of global production from this mine. The Dartmoor, history economies are likely to turn to barter, mine initially will only work for five and a half analysis, says the east London club goes through data rather than use of bullion. “with a fine-tooth comb”, examining players’ work rates days a week, but we w ill be look ing to get planning A recent survey in Forbes revealed and checking up on key stats like entries into the final permission to run it seven days a week. The an interesting additional dynamic. third of the pitch, crosses, shots, and shots on target. world needs a lot of tungsten, and there is good Wealthier Americans statistics are so quickly available they can be shown potential to increase the production here to about invest in real estate, Gold Why I’m on a screen in the dressing room at half time. 5,000 tons.” while lower-income When preparing a game plan for upcoming opponents, T he Hemerdon mine also means the UK will Americans aspire remains a he explains, the club will consider scouts’ reports and be able to meet its entire tungsten needs is being remade to invest in gold. medium video from previous games before matching this up with for many years to come instead of Benjamin Graham of passion; data. “We will look at the statistical reports we can access relying on supplies from abroad. never considered and see if there are stats that can back up what we are THE FACTS saying from a statistical point of view,” Woodfine says. Presently, the US Geological gold nor other a powerful data can also be used to narrow the search for potential Sur vey estimates about 60 per According to the EU, tungsten Australian mining rm Wolf Minerals is opening precious metals as relic backing transfer targets, based on factors such as physical size or cent of the world’s known is one of the 14 critical raw minerals part of his portfolio pass completion rate. suggestions are then evaluated by tungsten reserves are in essential for the EU economy. It is silver- the rst metal mine in the UK for 45 years investments. grey in colour, with the highest melting sending scouts to watch players’ performances. In a China, while other deposits It would seem that gold’s value is similar way, data analysis can also be used to highlight have been found in Russia, point of any metal as well as tensileindustries strength, largely psychological, even in this age of good corrosion resistance and electrical top performers in the club’s academy and youth teams. Kazakhstan and Canada. cutting before production strategic stockpiles of the metal anywhere, and substituted for other products. The only thing moment. If we have extended it for two years we “We expect conductivity. It is usedincluding in many immediate information. Gold in particular “We are fortunate here in that the board have Technically, this mine is and products, started, tungsten prices demand is increasing. “If people need more that could be a substitute is diamonds, which is would have another 7,000 tons, or another two to be cash remains a medium of passion; a powerful backed us to run analysis down through the age groups,” being reopened as it was in and grinding tools, the aircraft fell and it was not tungsten they are going to have to fight for it “going to be more expensive”. years of life. I think there is easy potential for positive in 2016,” says Clark. “We will be will go to US-based Global Tungsten & Powders. relic, whether investing in bullion, paper Britain Woodfine says, explaining that players of certain industry and lighting production in the last century, filaments. economically viable to work which, in tur n, w ill push t he price up,” says Clark. Wolf Minerals is hoping to extend the life of four years of extra life, and after that the potential ramping up production in 2015 and 2016 and The remaining 20 per cent is expected to be or mines. So for precious metals, as with Pages 8-9 ages can be judged against benchmarks based on their par ticularly during t he t wo world wars the site. “When AMAX became According to Tungsten Market Research, the the mine in order to cater for increasing demand for another ground mine, maybe.” we should be in a position where we are mak ing bought independently. so many things, don’t be blinded by the predecessors’ performances. “the stats can back up and when demand was high. The revival of the involved in t he mine t he price fell over, price of the metal is forecast to increase from for the metal. The firm has begun a drilling His ambition for Hemerdon mine is to more money t han we are spending, pay ing dow n If Clark’s plans pay off, Hemerdon is set to lustre and lucre: caveat emptor! add accountability to decisions the coaching staff make. mine w ill help pump millions of pounds into t he primarily because the strategic stockpiles about $38,000 a ton to $48,000 a ton in the programme to see if this will be possible, but develop it, pay back the debt and pay back a the debt and ultimately have the first profit.” become one of the most important tungsten It gives them a warm fuzzy feeling if they pick a player Devon economy, creating around 200 jobs and being held by A merica and Russia were dumped next year or 18 months. It is possible it could even they will not know the results for another three dividend to Wolf Mineral’s shareholders. The A round 80 per cent of t he of f take of t he mine mines in the world once again, potentially and when they go to the analysts the stats match.” Justin Jenk is a business professional with all the analysis in the world would have no effect if generating around £10-12million in salaries. onto the market,” explains Clark. hit $50,000. or four months. If results are positive it could mine is expected to generate in order of is already tied to companies. A round half of t hat revitalising the local economy and making the a successful career as a manager, adviser, players didn’t take it on board, but Woodfine says that it’s In t he late 1970s, A merican company A M A X But tungsten fundamentals have dramatically What will also keep tungsten in demand, increase the life of the mine by 20-30 per cent. $100million a year in revenue and about w ill go to Austrian ref iner Wolf ram Bergbau und UK a globally significant exporter of a material investor and board member. He can be found now been around so long that they are used to data-based showed an interest in reopening the mine but, changed since then – there are no longer any Clark explains, is that the metal cannot be Clark says: “We have a 10-year mine life at the $40-$50million in free cash. Hütten, owned by Sandvik, and the other half whose demand is steadily increasing. at www.justinjenk.se feedback. “I think it is becoming a lot easier now with players,” he says. “this is a generation of players coming through youth teams and under-21 development squads that have analysts. they have been receiving data about their performances for years. these guys are used to receiving data, and they understand it now.”

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Business Reporter · August 2014 AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE SUNDAY TELEGRAPH AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE SUNDAY TELEGRAPH Business Reporter · August 2014 12 Risk management Find us online: business-reporter.co.uk Follow us on twitter:@biznessreporter Like us: www.facebook.com/biznessreporter Find us online: business-reporter.co.uk Risk management 13 EMPLOYEE ENGAGEMENT Future of payments business-technology.co.uk July 2014 The best news The best columnists The story Continued from previous page somet hing brighter. A f ter sur v iv ing incarceration of account an independent report from lyonsdown, distributed with the sunday telegraph April 2014 Business Technology Business Technology May 2014       ,        and illness, Leeson’s experiences have led to a iPRO...solutions for manufacturing ipromanufacturing.co.uk Like us: www.facebook.com/biztechreport Find us online:business-technology.co.uk The power behind decisions MAY  book, a film, and his reinvention as a conference Information security | 3 2 | Future of payments Find us online: business-technology.co.uk Follow us on Twitter:@biztechreport Special report and after-dinner speaker, telling risk management I genuinely 88888: how and f inancial ser v ices professionals all t he lessons on the future he learned so painfully and publicly in the 1990s. Intellectual It is likely that, for some, he remains a Leeson By Joanne Frearson Opening shots of payments controversial f ig ure. But Leeson, who speak s property softly and openly, tells that he is rarely badly received by audiences. “I have never had a MuMsnet is among the first websites to number one negative reaction, except once at St A ndrews brought come forward and say user information has Shane Richmond Business Reporter · June 2014 AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE SUNDAY TELEGRAPH AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE SUNDAY TELEGRAPH Business Reporter · June 2014 Any technology that Golf Club in Scotland. I was heckled by Sir been hacked as a result of the Heartbleed target for Gavin Laird, who was a former trade union didn’t realise 8 Women in business down Find us online: business-reporter.co.uk Follow us on twitter: @biznessreporter Like us: www.facebook.com/biznessreporter Find us online: business-reporter.co.uk Women in business 9 bug, wh i le t he Ca nada Revenue Agenc y has leader,” he says. “He thought what I did revealed the social insurance numbers of cyber attacks was co-ordinated and that I set out to a round 900 ta xpayers were removed from undermine the banking system. That’s a the system because of the vulnerability. ACADeMIA is one of the load of b*****ks. Barings makes payments faster Helping Potentially two thirds of websites have most targeted sectors in cyber “If I was asked to describe the fraud The big interview IVEN a t ime mac h ine a nd t he desire to I was involved in, the only word I could you make been affec ted by t he Hea r tbleed bug, wh ic h       ,        
attacks, according to security December 2013 Business Technology By Dave Baxter surprise an unsuspecting Briton from use was ‘crude’. It’s about people not the right Dr Leah Totton leaves users of these sites vulnerable to firm Fireeye. understanding and lacking the detail.” at any stage THE COLLAPSE having sensitive information stolen such Greg Day, CtO of Fireeye 1964, contactless payment wouldn’t Like us: facebook.com/biztech FindFind usus online:online: business-technology.co.uk He may not believe in fraud connections the rise of an ambitious, working class boy as private keys, username and passwords across eMeA, says: “We Connectedreally business do the trick. The | 9concept of a and smoother should conspiracies but Leeson – who is on his from Watford who later made a series of or contents of encrypted traffic. see on average about 25,000 INDUSTRY VIEW way to speak at a conference in Mexico mistakes and lost control of events. the Heartbleed bug affects web systems new attacks every month. credit card has been around since the when we meet – now spends time Nick Leeson admits that he had a Leah: I hope I can early 20th century at least, so the ability to tap a omen on Insight t hat use t he OpenssL 1.0.1 soft wa re t h rough In terms of volume of G travelling the globe, warning Boards UK is an “very exhorted idea” of what success meant. to 1.0.1f version. It was discovered by targeted attacks, the most ca rd aga inst a mac h ine on a shop counter a nd t hus professionals how to spot the very real Waction-oriented “Success would have been the key motive security engineers at Codenomicon and prolific space is actually pay for something would probably be impressive appeal to business threats to their organisations. social enterprise supporting through everything I did,” he says. “I wanted Google security in April and had gone in education. they are to succeed and be successful and be at the top but not astounding. women to leverage their undetected for two years. doing it to steal high-value IS own story is no exception, that the bank professional skills and of the organisation.” INDUSTRY VIEW xxxxxxxx Popular websites such as Facebook and intellectual property” This Game of PhonesBetter would be to pay with your smartphone, with the recent history of This drive took him far. In the early BREAKING THE experience into non- In the years to come, the indications are that bank ing lit tered w it h colourf ul 1980s he started working as a clerk with Ya hoo have been impacted. Bot h have since Day believes academics but it would be the device itself, a pocket-sized watch, jewellery or glasses. That removes the cashless customers spend more money – up to H BANK: From executive director and qualifi cations in science, technology, and damaging events including the top: Leeson Coutts, followed by a number of other jobs inspire other young announced patches to fix the problem.t here are viewed as a softer target. telephone that isn’t attached to the wall, that need to reach into a pocket or rummage in a bag. twice as much, in fact. other board-level roles. WOB engineering and mathematics (STEM) will be financial crash, the Libor scandal, the is taken into in the industry, until he ended up at Barings also could be millions of smartphones that “If I was to compare either a custody on his exists to help women make Expert in record demand. Therefore, enthusing and would be the really amazing thing there. You’d But watches and jewellery can be lost or The biggest obstacle is that customers are actions of the “London Whale” trader in Singapore. Leeson was promoted to the use Google’s Android 4.1.1 device affected government or even a large arrival at the right connections and inspiring our young people from an early age still be taking something out of your pocket and forgotten. That’s why biometric payment methods unwilling to try new payment methods if they and BN P Paribas, France’s largest bank, Singapore; in trading floor and later became head of a new by t he bug. G oogle has been issuing patc h ing financial organisation to is not personal, it’s career choices to get to in these key subjects is essential, whether being hit with a $9billion settlement better times; division focusing on the Singapore Monetary information to its partners. academia, they are not on using it to buy goods and services. are appealing. Paying with a fi ngerprint is simpler can’t be sure they will be widely adopted, and on his early board level within their they go on to work in a STEM-related career over alleged sanctions violations. Exchange, which made money by betting on the issue has affected websites globally. the same level in terms of In fact, if you are in the business of selling than paying with a device. However, there are businesses won’t adopt them unless they are was going release in 1999; own company, or to take on a or to be a responsible citizen in an increas- This has provoked a number of responses, Inset, below, the future direction of Japan’s Nikkei Index, non-executive board role. ingly complex world. In the u.s., the Federal Financial Institutions security,” he says. from harsh punishments – including large fines getting to grips a stock market index roughly equivalent to goods and services face-to-face, then your basic risks, particularly from fraud. If the credit card sure that customers will use them. That can be with the real We work with As a recent Royal Academy of Engineer- examination Council (FFIeC) put out a note Day also says that and prison sentences – to a broader focus on the UK’s FTSE system. women to believe transactions are probably similar to those of 50 system is hacked the card can be replaced. If a a stalemate but history suggests that phase will news a matter of survival organisations including PwC, ing report shows, young children are natural to say it was addressing the vulnerabilities. “we see more focus on regulation, with the intention of making banks Leeson made big profits, convincing his years ago. However, if we were to use our time customer’s fi ngerprint is “stolen” they can’t get pass. Rival credit card issuers gradually combined more cautious and risk-averse. But for Leeson Thomson Reuters, Google bosses in London that all was going well. inventors and engineers. Yet too often, girls Jason steer, director of technology governments”, and claims the knowledge from his own experience – around and JP Morgan to inspire and He was credited with making them more in particular – but also boys – can fi nd strategy at Fireeye, says: “the impact of academia is a target because machine to go forward to 2064 then it’s possible a new one. under umbrella associations, most of which are people, cultures and enforcement – remains t he encourage female employees than £10million in 1993. But in the following encouragement lacking, driven by parents’, this may take weeks or even months to it is the next generation of that we won’t even be able to fi gure out where That highlights one key risk that businesses now accepted everywhere, while competing most valid. to stay in business and get to year, everything changed. With so many and sometimes teachers’, outdated ideas of really play out fully and many organisations thought leadership, which the moment of purchase is. should keep in mind as payment technology ATM networks eventually opened up, making “Financial markets are complex and to collapse the top. We also work with transactions being done every day, special what manufacturing or engineering is will be doing OpenssL checks for months sometimes the government individuals to increase female or their own lack of confi dence with In recent years we’ve begun to learn that the progresses: customers have to be confi dent that it possible to get cash from any machine.

innovative,” he war ns. “ T hey are fast and get ting Rac Andras Portraits: accounts were commonly used at the time to Heartbleed bug: and years to come. It just goes to show that provided funding for.” more so. If your own internal cultures aren’t role models by providing the temporarily hold losses from errors made on in themselves… mathematics and science. chip in a smartphone will do just as well as the the system is safe. New technologies o’ en bring Eventually, the payment process will be so despite all the testing, documentation and Firms wishing to protect keeping pace, then you are in danger.” He tells calamitous as it was,” he says. “I k new t here were who had lots of experience – but they stor y as an example of t he potential consequences the one thing I just could not countenance. I was boundariesinformation, to the extreme. connections If something ’s legal the trading floor. A loss could, for example, This is where the National Science code checks that things get missed. What themselves from cyber chip in a card when it comesVIEW to payments. The next uncertainties that can feed fear. smoothed that there will be no specifi c point at me that a strict, unambiguous moral code needs going to be significant losses. You come to exist didn’t ask the important questions. of keeping quiet. For his part, Leeson is calling very blinkered. I couldn’t put my finger on when or as legaland as encouragement it can be, they towill do it.” be held in the account until a trader could Learning Centre, the National STEM Centre other surprises are there in software and attacks must understand ensure more women are With dermatology a subject Dr Totton feels passionate and our network of Science Learning thing to do is to consolidate those chips – one in Nevertheless, any technology that makes which a customer pays for something. Imagine a to be established and that staff should be in a parallel area where you are just not worrying “With that lies one of the biggest for clarity around risks combined with a it was, but at one stage you go from being slightly Despite this, and an insistence on being make up for it. hardware? what the risks are. says appointed to all boards: about, the decision to open a cosmetic skin clinic was an Partnerships can help. We o™ er a range of each credit or debit card plus those in travelcards payments faster and smoother should appeal shop that knows the customer has arrived, knows encouraged to speak out about problems before about it. I didn’t wonder every day about the problems of any organisation: freedom to speak out about problems. out of your depth to completely treading water realistic, Leeson seems upbeat about t he f uture As Leeson puts it: “Lots of people used to “Open ssL is so ubiquitous today that David Robinson, chief By Keil Hubert it is too late. “Communications become very money. It only became an issue for me when ask ing t he dif f icult questions. He says: “I see people getting caught with no hope to surface.” in a number of respects. He is happy that the use error accounts and run them for a couple obvious one. Since she opened in January, business has support to those teaching STEM subjects to scale and danger it is hard to think of where it is not used security officer at Fujitsu: and so on – so that one device can replace them all. to businesses. Queues will move faster, which what they put in their bag and hears them say important within an organisation but people I didn’t get paid. The biggest threat is that up in the feel-good factor that In a time steeped w it h f inancial and cor porate financial• We crisis run hasworkshops, prompted the media and of days. The role in the markets is to cut all been t hriv ing and she is planning to launch f uture clinics young people from early years right up to Over the next five years, as wearable could mean that fewer sta” are needed, and less “I’m buying this”. That’s possible today using become inf luenced by what they see,” he says. “The number of zeroes doesn’t make the people still find it difficult everybody’s in – everybody’s making scandals, Leeson believes that an open culture governmentboardroom to challenge conversations banks more robustly, errors straight away, but in reality that and new treatments. post-16, including professional development The way you treat for secure transmission of information, “If we do not understand “If behaviour is wrong, it’s always wrong. money not real. I still know what 50 quid feels to ask what are thought to money and people don’t remember and the ability to challenge others can steer saying it andkeeps masterclasses the general to population inform more doesn’t always happen.” Leeson used a now And the operation is already expanding. “Our next courses and activities focusing on subject software updates. Openss L is found in so the risks, how do we know technology expands, we’ll fi nd that the relevant cash will be held in the shop, making robberies Twitter: @ Bluetooth beacons and wearable devices, which It can’t be wrong sometimes. That presents an like in my pocket. But since you are in t hat dif f icult be simple questions – but what went on before,” he says. “Look organisations away from the risks they face. But informedand and inspire means more questions are asked. notorious error account, 88888, which was business strategy is to launch our laser division of the knowledge and practical science, as well as many things, virtual private networks, we are protecting the I ATTENDED a seminar on enterprise device typeschip could and justOS versionsas easily be demands in the customer’s less likely. And, according to a 2001 MIT study,shanerichmond means that by 2064 it will probably seem quaint. ambiguity that people get resigned to. You look situation, you are consumed by other things. t hey are really t he dif f icult at the Barings collapse and Libor. there are some things, including controversial A nd he praises some brands, such as challengerBy Joanne of little interest Frearson to the bank’s London office. clinic,” says Totton. “That is laser hair removal, laser more than 8,500 resources to download free email encryption, instant messaging, Voice right things, with the right at things like Libor. If people see that going on, You continue avoiding it like a lot of people do questions. Psychologically They should learn from that. bonuses, which he believes are here to stay. bank Metro,• We provide in being access more to service-related, board in “The 88888 account was always there and treatment for pigmentation, rosacea and acne. We are from our eLibrary. your employees... is the over Internet Protocol (VOIP) and many still unknown security, at the right time?” mobility management the other week. a small army of highly trained support it becomes more widespread. It becomes market with debt these days. I genuinely didn’t realise they are quite difficult to “I think communication is a He says: “I never do the banking industry what he hopesvacancies. could Any be organisationan industry-wide shift it was HEan errorGLITTER account,” of gold he shimmeringsays. “London in the really excited to bring that as a new dimension to the We can even o™ er fi nancial assistance to others.” During one of the breakout sessions, the techs. For all but the largest of practice because ever yone’s doing it. It becomes at any stage t hat t he bank was going to collapse.” ask, because they expose great tool for changing t he culture. down because I loved it when I worked in it. I from salescan to listlooking on our at site what for customersfree want. didn’t wantmir rored it. There wall werehits me always when errors I f irst walk into clinic. It carries on our ethos of [using] non-evasive teachers and technicians from state-funded Although not everyone thinks hacking the system has been fixed by the company identification take this as an opportunity more acceptable. People don’t understand grey. Leeson accepts, w it h trademark candour, t hat a lack of understanding.” I worked in an organisation that have had many discussions with regulators saying “We need to go to a situation where the bank when wethe were clinic. making Surrounded trades. London by comfortable treatments. We went for premium technolog y – the latest primary, secondary and post-16 schools and has been w idespread. Dav id Rawle (inset), affected. Rawle says: “If you change your to turn it on.” speaker presented a slide on market IT departments, that means some devices Ever yone can deal w it h black and white, but t he he was at fault for what happened. But he also Solving this, he says, was more about competition. People what t hey w ill do and how t hings get bet ter, but manager• We knows offer a personal local customer,” support he says. said theyseating only and wanted lightly to coloured know the walls profit that would in technology available in the world. We are really excited colleges through the support of Project way they will Treat Your customers chief technology officer at Bytess ecurity password for something that has not yet the OpenssL Project is managed by a deterrent needs to be adequate.” believes that with Barings and many of today’s comes down to a number of talked about t heir successes but never regulators are always behind the curve. Beyondand t hat connections; Leeson, who helping lives in Ireland w it h and loss.put any ner vous patient at ease in t he waiting to be one of the only UK clinics to offer that.” ENTHUSE and Impact Awards, and we work Pa r t nersh ips, says: “If t here had been mass been fixed tomorrow someone could take worldwide community of volunteers and fragmentation that showed the percentage will have to be declared ineligible for T hese issues, he says, all played a role large organisations, a culture where people are cultural changes which talked about their failures and how “There was a debate about how to change his second wife and children, appears to have “It [the account] became available to women understand their Troom, I take a seat and wait for the doctor to emerge. With the pace of change, industry safety is another with partners across the UK. targeting of user name and passwords your password and use that, particularly the Heartbleed bug throws up the debate in the Barings disaster. Even though he encouraged to spot mistakes is vital. should be set f rom t he top. He they were feeling. Talking about that bonuses. Nothing happened. If we are going to moved from his rogue trader existence to a me. Over the years it became common of iOS and Android devices on his technical support because it’s simply not The Body Bank transferable skills and make I’m not here for an appointment, but to talk to Dr Leah subject Dr Totton is passionate about. “I am a spokesperson Teachers and employers can inspire and because of this vulnerability, it would have n o w this vulnerability is known, the whether there is enough money being was well aware of t he calamitous losses being “The responsibility is entirely mine but there tells me, with some pleasure, is cr ucial. You need to get away f rom t hat try and change a banker’s bonus structure, happier place.career When choices I ask him what motivatesTotton practice.about her It new became skin clinic,accepted which that she if oneco-founded of for change and regulation in the industry – I do quite a engage young people in STEM through been spotted a lot sooner.” number of people who will poured into the scheme which impacts network, subdivided by OS version. The cost-e› ective to keep small numbers of racked up, Leeson says he never realised the were a lot of other people at the organisation that a friend of his who runs a whole fear that you will lose your job or I think within 15 minutes they will have a new him in his speaking duties, he turns to mewith with Alan the Sugar boys on after the winning trading lastfloor year’s madeT he a mistake,Apprent ice, lot of work with patient education and increasing the STEMNET’s STEM Ambassadors Pro- steven Murdoch, researcher in the be trying to utilise it to get such a vast amount of websites. bank would go to ruin. “I knew the effect of my who weren’t particularly good at their jobs,” he bank urges new employees to admit bonus [if you admit to mistakes]. That can structure that works in the same way. They have a grin. “It’s• We a have good a fast-growingsource of income,” he says.and her experience of becoming a businesswoman. awareness of the dangers of going to back-street clinics, gramme. They volunteer their time to When shaking hands means the deal really is done presenter slyly asked us wh ic h player was obscure or obsolete devices running. DistributeD within the sunDAY telegrAph, proDuceD AnD publisheD bY lYonsDown which tAkes sole responsibilitY for the contents accounts was going to be calamitous, but not as says. “They were all dyed-in-the-wool bankers t heir mistakes on t he job, using Leeson’s result in t he t y pe of behav iour I had. Failure was the best accountants and lawyers. They push “And it has no emotional baggage for me.” ■ Continued overleaf INSIDE: Dave Baxter on the new demands of Generation Y | Pages 8–9 security Group at the university of data will be going through Daniel Page, lecturer at the university membership base of more Dr Totton comes across as a strong woman – passionate Main image: Dr Totten in her new clinic, which which I essentially believe is a medical inter vention. T hat support teachers and promote STEM subjects DistributeD within the sunDAY telegrAph, proDuceD AnD publisheD bY lYonsDown which tAkes sole responsibilitY for the contents than 7,000 about her new venture, caring towards her patients, a opened in January; left: on a hectic assignment in is what I am really passionate about. in a vast range of original, creative, practical Cambridge, says: “the attacker does the roof. of Bristol, says: “these sorts of things missing. There were nervous chuckles Ironically, in my last outfi t that meant professional who wants to provide them with the best The Apprentice, which she ultimately won; above: “I have seen various people come in with botched and engaging ways. As role models they not get to choose what it gets and it is a “I would advise people are occurring with a greater frequency. Information security with mentor Karren Brady at the opening WOB is committed to possible care. Life has been a whirlwind since winning procedures by people just not qualified to do them. For challenge stereotypes, and raise awareness of bit unpredictable on what it is going to to go to the site directly OpenssL itself you could argue there ac ross t he c rowd as people t hought about BlackBerry received premium support, increasing the transparency The Apprentice, she tells me – only now is she digesting change in. I hope t hat t hey would feel conf ident to believe “It is about strik ing t hat balance,” she says. “I t hink women me, the most rewarding thing is seeing the difference STEM careers by revealing how essential get. But it is going to be in memory which and be happy that they shou ld be more invest ment in t hat project in RIM’s latest fi nancial troubles. When the yet there was no support at all for Android of the board recruitment the fact that she won. in themselves and step forward.” can compete head to head with men and shine through that we have made, and I hope we can continue to do that STEM is throughout the world. was previously used by the same program have changed their system particular, because it is so important. there process through vacancy Up until Aug ust last year, she was still work ing f ull-time One t hing she feels is impor tant for women to do when as I did in The Apprentice. I don’t think it has anything to to increase patient awareness and education and safet y. As Isaac Asimov said – and is written on that was using Open ssL.” before you change your shou ld be more invest ment in exper t ise on presenter adva nced h is sl ide a nd c la r ifi ed users when they rang the helpdesk. listings, and working with in A&E, but that didn’t stop her from doing most of the t hey get into business is to get a mentor. “I have been ver y do with gender, really – as I look to recruit, it would not “I think from a patient point of view to get optimal the wall of our state-of-the-art Centre in York Advice security companies have password. a national level to cope with these things.” headhunters and the – “The most exciting phrase to hear in that he actually meant Windows Phone In the end, it’s consumers like us who work for the launch herself behind the scenes. “I picked lucky to have great mentors in Alan Sugar and Karren even come into it for me. It would be the person who is results and to ensure your safety, I would always advise been g iv ing to t hose impacted “If any of the • A 19-yea r-old Ca nadia n has since been The power behind decisions april 2014 business-technology.co.uk government to encourage t he paint, t he branding, t he marketing, t he adver tising… Brady. To have people like that have faith in you is best qualified and most able to fulfil that role. that they do their research into the clinic and the science, the one that heralds new discoveries, by t he bug is to on ly c ha nge companies you are arrested in regard to the hacking of the 8, people seemed genuinely surprised. are making this a headache for developers recruiters to advertise the website was written virtually word for word by me,” really humbling, and it makes you believe in yourself “I think you have to be careful you do not positively practitioner, and have a full consultation prior to engaging is not ‘Eureka’ but ‘That’s funny...’” That’s what your password once you using give you the choice Canadian Revenue Agency insurance more board positions. she says. “I did absolutely everything. I probably could as well,” she says. discriminate. Most women are able to compete w it h men in any of these treatments.” encapsulates the excitement and potential of February 2014 receive confirmation that of doing two factors of numbers. I heard one fellow in the back row mutter and IT support teams: it’s so easy and cheap We also advocate have delegated some of that in all fairness, but when it is “I speak to Lord Sugar daily even now and he has been on a level playing field. That said, I think there are Thanks to an unbridled passion for what she does, supporting our schools and young people in future of retail for organisations to yours, you have a vision... I do not know how anyone could an exceptional mentor. If there is any sort of issue I will barriers that women have in senior roles – women are “With the Dr Totton’s fledgling venture looks like having great STEM. And it’s that which will help us incredulously, “Wait, Microso˜ is still in for us to buy the latest mobile technologies understand their gender set up a business unless they genuinely felt passionately go to him – he is not someone to sit on the fence, he will still seen as holding, and still do hold, t he roles of primar y potential as a business – and she hopes it will inspire other discover the science icons of the future participation data and set about the sector and their customers. You’ve got to have always give you an opinion, which is great and what you care-giver when it comes to children. More flexible guidance of women to follow their dream. She has seen a steady flow – female and male alike. Publisher Bradley Scheffer...... [email protected] the phone business?” on a whim that we can’t help ourselves. measurable targets where a genuine love for it, and the passion to really set a bar. want in a mentor. With the guidance of Lord Sugar and working hours would definitely help. There are various Lord Sugar of patients since she opened the clinic – and the serene Editor Daniel Evans...... [email protected] diversity is lacking. “I hope by launching my own flagship cosmetic skin Karren, the world is your oyster.” strategies that could be implemented to give women a waiting area with its shimmering gold wall will likely see Yvonne Baker is chief executive, Myscience Production Editor Dan Geary...... [email protected] they used to. There are lots of theories push this, but more, how can you genuinely Oh, good grief! Yes, Microso˜ is still Then, once we have the newest, shiniest and Karren, Reporters...... Dave Baxter and Joanne Frearson clinic and brand, that in some way I can motivate or inspire But Dr Totton downplays the gender issues when it more sustainable work-life balance, and that may make many more in the months and years to come. www.slcs.ac.uk/go/nat/enthuse Client Manager Alexis Trinh...... [email protected] this. One is that teens have mobile entertain people? That’s why people try to engaged in the smartphone and tablet toys, we demand our employers indulge www.womenonboards.co.uk other young women who do have a sector in business they comes to setting up an independent business, arguing them more eager to obtain those senior roles within the world is www.nationalstemcentre.org.uk Project Manager Marc [email protected] feel passionate about, that they feel they can make a Portrait: Andrew Crowley that being qualified and passionate is more important. corporations.” your oyster” www.drleah.co.uk www.stemnet.org.uk/ambassadors Syndication ...... [email protected] to entertain them now instead. make viral videos.” market. To give it its due, the company’s our insatiable device appetites. For more information contact us on 020 8349 4363 +49 (0) 8161 80 74 977 or email [email protected] The facts The best columnist “People in the 18 to 25 age category spend When it comes to the future of games as latest smartphone OS is probably the best T h is problem a › ec ts BYOD i n it iat ives a lot of time on their phone. When they have marketing, some are less optimistic. Marc edition they’ve ever done. No matter what too. Unless you’re willing to commit a Business Reporter · July 2014 AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE DAILY TELEGRAPH a second of free time, they pull their phone Blinder, EMEA director for social media its market share is today, it’s likely that signifi cant quantity of resources, you Every month our supplements out and they are texting and gaming. So we strategy at Adobe, believes gaming will only Microso˜ will continue to grow steadily can’t commit to supporting every possible 2 Employee engagement Find us online: business-reporter.co.uk Follow us on twitter: @biznessreporter were challenged to create a game for this, and ever play a small part in the industry. and will need to be seriously considered fl avour of guest device. At some point, wanted to integrate chewing into it.” “To me it’s been a steady part of by third-party application developers as you’ll have to declare some visitors’ devicesare read by six million people on vitally, people carefully selected for fit. The app has been downloaded around the marketing mix for a while now its player gains traction. persona non grata. That may inspire some Opening shots When this has been eventually achieved, 200,000 times, which Simpson describes but not a major part, and I don’t Rules of engagement: it’s a great start, but nothing stays still for as a success. But he says there were think it ever will be that core to how long nowadays, and the work environment The best interviews “Unless you’re willing to commit a signifi cant average and our websites receive René Carayol must be continuously tweaked and challenges, both in developing and then companies do marketing,” he says. redesigned to ensure it remains modern, promoting the game. “I see some really big successes but quantity of resources, you can’t commit to the lessons from an independent report from lyonsdown, distributed with the sunday telegraph April 2014 Business Technology humane and enjoyable. A tall order, but “We have a couple of people who are tons of failures, and I don’t think it makes supporting every possible fl avour of guest device” T’S EASY for most of us to cast our eminently achievable. Like us: www.facebook.com/biztechreport creatives Find us online: but canbusiness-technology.co.uk code, which was important,” Informationsense security (to | use5 a game). 40,000 page views minds back to our favourite teacher Apart from our favourite teacher who The best news he says. “Rather than using a huge amount of “If you are doing a major product launch That represents a major problem, anger from the Android 2 die-hards, but at school. That teacher was probably school which can help (perhaps with my faded memory) appeared the one who was most enthusiastic to deliver positive engagement at every resources or time, the people working on the campaign and you had a large, many millions though: there are too many OS versions they’ll live. You have to draw a line in the AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE DAILY TELEGRAPH Business Reporter · July 2014 about both their subject matter, and class, I experienced all t his and more during game need to know what they are doing. of pounds budget, then you could take a few to develop for. When you’re a small sand based on the break-even point; one Iget ting t heir points across to all t he st udents us all in later life one of the more unlikely periods of my Like us: www.facebook.com/biznessreporter Find us online: business-reporter.co.uk Employee engagement 5 Maude: cyber securityhundred is pounds to throw at a game. But it’s developer, where do you focus your side refl ects the commitment you’re willing in the classroom. career. At IPC Media, we had just not the case with smaller budgets.” e› orts? I ran a small dev project for two to make to the majority of your customers. They tended to be the teachers whose transition forget to “up” engagement commenced an audacious management Blinder argues that designing gaming apps years, trying to bring a pair of casual The other side includes all of the customers classes nobody skipped, and everyone levels. This is followed by the combination buy-out, and had taken the business involves high risks. games to market for iOS 6 and Samsung’s you simply cannot a› ord to support. It’s completed their set homework. They are of overloading the workforce and poor private. Away from the glare and scrutiny probably t he ones about whom, even if you performance management. Many make it of the stock markets, it was possible to e ‘an essential feature’ of“In gaming, you have a crowded space in version of Android 4. Earlier this year, not personal; it’s a matter of survival. forgot what they said, you always difficult for high performers to advance. reshape the business to out-deliver our terms of social or mobile gaming. You have I shut dow n t he projec t because it was no This isn’t likely to change soon. No remembered how they made you feel – A more modern finding is a culture that financial commitments. competition from names such as Angry Birds longer cost-e› ective to continue. I was matter what the OS zealots preach, no one engagement was key. doesn’t embrace diversity, and finally, The new sense of purpose, common and Farmville. You are outside of your comfort disappointed, but not terribly surprised. OS or platform is likely to “win” the market. Gallup’s 2012 report pulled together outdated working conditions making goals and shared commitment was Parent Trap the economic recoveryzone as a marketer,” he says. From what I’ve observed, the situation Google, Apple, and Microso˜ have too 263 research studies across 192 companies work difficult. immensely powerful and energising, and found that top-quartile companies for The data from engagement surveys is despite the tough everyday challenges and “It’s one thing for Electronic Arts to say is just as bad for businesses that need to many compelling features lined up for engaged employees, compared with the hugely valuable in itself, but the real tightening cost environment. and that is building the uitK’s has cyber a security new game. But if you are Marks and maintain feature parity for their any one device or version to conquer knowledge, skills and capability. bottom quartile, had 22 per cent higher differentiator is what organisations W hile t he f inancials were paramount, “It’s also di„ cult to market the apps. It’s Maude explains these areSpencer, as relevant today it asdoesn’t sound like it’s going to be apps between all the mainstream hearts for more than a few weeks. That The organisation aims to meet these challenges by holding e Mumsnet generation By Joanne Frearson they were in 2011.Business He says: Technology “our whole approachJuly 2014      ,             ,        July 2014 Business Technology profitability, 10 per cent higher customer actually do with the resulting data. Many numbers never generate excitement, the networking events at more convenient moments – often at one thing making a game, but it’s another fun. There’s also the problem of why people smartphone and tablet operating will be great for consumers in the long hinges on building effective partnerships between Find us online: business-technology.co.uk Follow us on Twitter:@biztechreport Like us: www.facebook.com/biztechreport FindFind usus online:online: business-technology.co.uk ratings, 28 per cent less theft and 48 per progressive organisations use the data to leadership and the workforce together is feeling the squeeze at lunchtime – as well as other support mechanisms including an round 93 per cent of large thing getting it into the App Store. You can get government, law enforcement8 | Internetare agencies, going of academia things to come back again and again being systems. Just getting web-delivered run… even as it’ll likely remain a living Internet of things | 9 cent fewer safety incidents. drive meaningful dialogue. This alone can created an enduring sense of adventure online forum. Meanwhile, other attitudes could change over time. corporations had a cyber security and the private sector. We’re also encouraging The Institute for Public Policy Research (IPPR), a think tank, breach over the past financial year. one download a day for a million days and you organisations within thesebalanced spheres to work with in your marketing. That’s a really content to behave consistently between hell for developers and support sta› . The case for better engagement is transform engagement scores, but and an energising buzz. We were in t his work and home – but a new recently suggested that working dads should be given a month of The average cost of each one is won’t make it, but if you get a million in a day, partnership with each other.tough balancing act.” platforms can be darned tricky; keeping [email protected] My TV needs irrefutable – so why are so many scores perhaps is no longer sufficient on its own. thing together with an authentic support network is helping statuatory paternity leave, up from the current period of two weeks, The dragon somewhere between £450,000 “We are only as good as our weakest link The big interview and be paid double the current amount for this in order to offset Aa nd £850,000, according to Fra ncis Maude, t he and therefore industry as well as individuals a software still so bad? Well, a look at what disables The real prize is much more about interdependency. it will be number one in the store. Like Simpson, he also warns hopeful games compiled apps up-to-date on the di› erent financial concerns. Cabinet office minister with responsibility for Mainmust take image: steps to protect themselves and their engagement most points to five recurring establishing a high-performance work Every day was tough but memorable young parents cope with the uK Cyber Security Strategy. businesses on line.” Speaking at the time, Kayte Lawton, a senior research “You have to have your own tactics for Stride Gum’s developers from the marketingNick world D’Aloisio about platforms and editions can be maddening. update In an exclusive interview with Business Governmental organisations such as GCHQ, themes. environment. This requires the mission because of the natural collaboration. We fellow at t he IPPR, said: “New parents need time away f rom the daily grind at both ends Technology, Maude says: “Cyber threats from promoting the game and get all your ducks Gumulonthe Centre for By the Joanne Protectionthe challengesofFrearson national of promoting their app. If you have a su„ c ient ly la rge tea m of INDUSTRY VIEW work to care for their young children, and to strengthen I was just 15 or 16 years A 16-page One of the most common is that and values to be well communicated, gave our people our attention and they criminals, hostile states, opportunist hackers in a row. We had a PR story but were also isInfrastructure proving (CPnI), department“I thinkof Business part of the problem is a successful prog ra m mers a nd testers, you ca n probably As you sit on your sofa, The power Connectedbehind decisions business their relationship with each other at what can be a hugely and others continue to develop and evolve. and Skills (BIS) and the officeS ofSOON Cyber as SecurityI meet Nick D’Aloisio look around and notice 24-page report organisations going through significant leaders who live the values every day and, gave us t heirs, just like our favourite teacher. a popular report on how DECEMBER  enjoyable but also very stressful time. “The pace of change is extremely fast and promoting it on all channels, and had quite and Information Assurance (ogameCSIin A) the help launchYahoo! industr yoffices, strategy we doesn’t fi t will with just barely keep up. If you don’t, one or how many items you security YOUR AWARDWINNING SUPPLEMENT on information “However, this is often difficult for fathers because they in her de n as societal dependence on cyber systems and download;CEos a nd boa rd members by producimmediately ing g uida start nce chatting know rely on software high rankings in some categories.” most large entities’ marketing strategies. more of your efforts will have to be to keep ahead have limited entitlements to paid leave and so they often e René Carayol columnExclusive interview with Kelly Hoppen | Pages 10-11 networks increases, so the opportunities for Insets,on safeguarding above: their most valuableabout the assets. fi rm’s new product – your mobile phone, By Dave Baxter assume the role of breadwinners while their partner is on attackers to cause real harm will continue to Despite any problems, Simpson now GamesT he gover such n ment has a lso producedYahoo!“What News a 10-step youDigest, really which need is a larger budget to sidel i ned. R ight now, t hat probably mea ns laptop and tablet. Fast- of the pack maternity leave.” What going Dutch can bring to increase.” guide to cyberA deliverssecurity topfor businessesnews to users to help on their mobile forward fi ve years with The power behind decisions Cyber attacks are considered one of the top give them advice about effective information Symington-Mills believes that awareness is increasing around e Big Interview believes gaming apps could become a new as Plants Vsdevice twicepromote a day. it than you used to build it.” BlackBerry. Next to drop might be the realisation that the four threats to the uK’s national security. The risk management. old. Looking back now DECEMBER  HOUGH it might seem br utal, demanding and almost employees’ needs when it comes to parenthood and work, but the UK’s ood defences | Page 2 Zombies andThe latest in a string of bright young number of software-driven government has recently launched the Computer marketing tool, targeting consumers looking “This has been followed up byAngry a wide range Birds and other names will continue Windows Phone 8 or older versions of the business-technology. impossible for the women and men working in the admits that organisations can “vary enormously” in their approach. Resilience is the key, says MP in novators who have come to t he attent ion of devices in your home And we win awards too... Emergency response Team (CErT-uK) as part Angryof briefings Birds and seminars to industry groups co.uk Innovation and Business Solutions for Retailers – all under one roof. to be entertained in their spare time. to captivate mobile users around the world. (currently) dominant OSs. City, balancing a career with family life is at least “Some of the big banks and law firms have very substantial budgets. Anne McIntosh of its cyber-security strategy. stillas part dominate of our ongoingtech giants efforts like Google to embed and this Yahoo!, D’Aloisio and business is going becoming less of a lonely pursuit. They are very well-resourced and have great internal processes,” RBTE is Europe’s leading Expo for retail and hospitality organisations looking for the right solutions and advice DIARY DATE | Pages 8-9 CErT-uK which will be led by Chris Gibson, He says: “Something that’s happening more theway landscape,of thinkingis verin pursuit y relaBut xedof good a ndit maytacorporate lkat ive, be as some he perc hestime in until brands are as The same problem plagues IT support to grow exponentially. The Citymothers forum, which aims to help mums she says. on increasing sales and profits covering everything from eCommerce, payments, loyalty and EPoS to 11–12th March the former director of e-crime at Citigroup, has governance,” saysthe Maude.boardroom next to me, animatedly showing Soon, everything from Tsustain the momentum in their career through its regular “But then others don’t have any of that. Even within those firms three primary objectives. in the marketing world is less, how can you however“In April 2013,me the the department topenthusiastic stories of Business that Yahoo! and about News Digest them. teams. Troubleshooting wildly di› erent televisions, refrigerators So how many 100% Of emplOyees merchandising, loss prevention, marketing and mobile. 2014 has picked up for the day- the kind of stories and electrical grids will networking events, recently extended its support to dads with the that do have great policies, there’s a big difference to what’s said Earls Court, The first objective is cyber-situational Skills released a version of their cyber security introduction of the Cityfathers initiative. and what’s done. 300+ suppliers • 100+ Conference & Seminar sessions – all FREE to attend!! Europe’s leading event for the retail industry awareness. The Cyber Information Sharing guidance tailoredI had for justSMEs spent – ‘Small 30 businesses:minutes reading, using the I don’t know how I did it run on software and Citymothers and Cityfathers, which started in 2012 and 2014 “That crops up with the line management and the culture of London Partnership (CISP), which allows governments what you needtraditional to know about means cyber of looking security’. for news by trawling become part of the have the pOtential tO aDD valUe and business partners to exchanges material We’re regularlythrough talking to websites businesses and across newspapers. all internet of things. respectively, have now amassed some 3,800 members combined work ing. But I t hink t here has been a huge improvement in t he last on threats and vulnerabilities, will be moved sectors to raise awareness of the threat and what with a smaller network for non-parents, Cityfriends. five years – there’s increasing awareness.” Yahoo! News Digest is what Summly, an app The manufacturers mobile devices inside CErT-uK. they can do to protect themselves. On top of this, the networks have hosted high-profile speakers She also notes that, while it is important to include both men REGISTERJuly 2014 FREE at www.rbtexpo.com for Europe’s largest and fastest growing retail event which D’Aloisio invented in his bedroom when of these connected items | business-reporter.co.uk The second is on forming relationships with “We’re focussing on areas where our efforts The schoolboy Many statistics are published on employee engagement. 18% of employees he was only 15 years old, eventually evolved must have a strategy to including deput y prime minister Nick Clegg and his w ife Miriam and women in the debate around parents working, mothers and other international partners, while the third can have a greater effect – for example, talking are actively disengaged, 31% feel unappreciated by their boss, engaged into. As t he na me suggests, Sum m ly was a n app keep these devices, many Gonzalez Durantez at their events. fathers face different issues. is national incident management, which will to trade associations and professional bodies to employees deliver 12% higher customer service, the list goes on. It could be a sign of progress for highly “It ’s ver y hard if you work in a traditional profession, par ticularly involve working with various areas of critical help them influencethat summarisestheir members, content. and financial It became an instant whose idea was of which will be low- competitive sectors such as investment in a male-dominated profession,” she says. “ T his is largely a female FLOOD PROTECTION nat iona l infrast r uct ure to pla n, exerc ise a nd ra ise institutions andhit audit as soon houses as itto launched, get them to receiving Apple’s cost and have minimal can banking, where juggling parenthood issue, and has become a father’s issue increasingly. It’s very hard awareness of incident management. influence theirBest clients.” Apps of 2012 award for Intuitive Touch. processing power, secure you One statistic that can’t be disputed is that all employees have the potential see? In January this year, the government launched Although thereIt’s will popularity be the constant caught threat the eye of venture sold to Yahoo! and updated. Even more with a successful career seems difficult. to flip the switch from being a stay-at-home mum and having a Cabinet Office minister Francis to add value to your organisation; whether or not they achieve that potential is But employees wanting to achieve this full-time job. “Cyberstreetwise”, a campaign of public and SME Maude has urged businesses of all of cyber crime,funding Maude explains: from Hong “The Kong-basedinternet billionaire interesting is that these Li Ka-Shing, as well as investors from devices can be updated what really counts. balance still face significant problems. “For fathers it’s almost the opposite – the expectation is that awareness drives increasing cyber confidence sizes to be wary of cyber attacks obviously isn’t inherently a bad thing. It’s ATTRACT and improving online safety. inherently a really good thing. for $30million with new revenue- Louisa Symington-Mills set up they will move their careers forward and remain job-focused. celebrities such as Ashton Kutcher and Yoko The campaign builds on the work the to compromised machines on the internet black prepared, better informed, better connected “It brings peopleOno. closerIn March together 2013, and Summly for the was eventually generating applications Citymothers after having issues with both We found that men had similar desires [around parenting] but Grass Roots, the world’s leading provider of Customer and Employee government has already already been doing to market – you do not have to be a high profile and ultimately more resilient.” most part it is asold huge to upside Yahoo – forwe musta reported never $30million and and services as time DEVELOP her career and childcare costs. they can’t ask for flexible working. Women could get it quite easily raise awareness at all levels of the need for cyber target to be caught out. The nature of cyber The government set out its uK Cyber Sec ur it y lose sight of that.D’Aloisio And the rocketed work that tois done fame. by Last year he was evolves – extending Engagement solutions delivers innovative tools and solutions that inspire “ T here were t wo t hings t hat coincided and don’t have the same qualms – but for the mothers they feel security. It is being delivered in partnership sec ur it y t h reats mea n t hat t hey a re not conta ined Strategy in 2011 to support economic prosperity, people involvedincluded with cyber in security TIME Magazine is ultimately’s list of the world’s the life of the device and people to achieve their potential. in 2012,” she says. “I had not long been their careers can be really stuck. with the national Fraud Authority and Get Safe geographically or by sector. However, some protect national security and safeguard the a ll about ma k ing t he inter net a safe place so we RETAIN 100 most infl uential teenagers. ensuring an ongoing back to work after my first maternity “There’s a problem with retention of women, often related to on line, as wel l as t he pr ivate sector, w it h sponsors sectors, such as finance, have been subjected public’s way of life by building a more trusted can all share in the benefits.” Now in his late teens, D’Aloisio works for customer relationship leave. I was working in investment mater nit y, when we get to t hose career crossroads. We might star t including Facebook, rBS Group, Sophos, Trend to more attacks by cyber criminals, who see a and resilient digital environment. Having a cyber security strategy is essential Yahoo! full-time as product manager, where his and great user experience. • Social Recognition • The Manager’s Toolkit banking. to make decisions about whether your career is going to be worth Micro and Financial Fraud Action uK. potentially lucrative opportunity in targeting As part of this strategy, the government set for protecting national interests in the uK. It REWARD app has evolved to the next level and turned In order to answer this “I took four months off with my pursuing to offset childcare costs.” Maude says: “no one can afford to be the sector. out four objectives. The first aims to make the is vital that businesses are aware of potential • Onboarding • Pulse Surveys into Yahoo! News Digest. call to have devices become first child, and I was struck by the For now, she believes an important debate is beginning about complacent about cyber threats. A malicious “We are not complacent and already recognise uK one of t he most sec ure places in t he world to threats to them and they have procedures in script doesn’t care if it is exploiting a home the threat to this country. I believe the message do business in cyberspace. The second is making place to deal with these“ T h is risks. Ya hoo! Digest News product has rea lly continuously better, device • Employee Benefits • i-Pledge lack of networking opportunities for the possibilities of flexible work for parents. “We should get to a business, chip shop or blue chip company – it is a simple one. Cyber security isn’t a necessary the uK more resilient to cyber attack and better An attack beencan happen a combination from any of an place e’ ort internally inside manufacturers can benefi t women who wanted to keep their point where you don’t need a reason to ask for flexibility,” she says. will exploit any vulnerabilities it can. evil: it’s both an essential feature of – and a able to protect its interests in cyberspace. around the worldYahoo,” and at he any tells time. me. They “Between cost the editorial, from lessons already careers mov ing for ward but wanted “We need to move away from this culture of presenteeism – it’s a “Hackers will often scan any internet massive opportunity for – the uK’s economic The third is helping shape an open, vibrant and uK businesses alaboratory tremendous and amount science of team, money. design, product and Portrait: Rupert Peace learned in the automotive For a complimentary sample of tools, a work-life balance as well. very hard thing to imagine doing.” connected device they can find and sell access recovery. We can go forward being better stable cyberspace that supports open societies It is important engineeringfor them to be it hasprepared. been a very interdisciplinary industry. When you contact [email protected] or call 07711 435494 “I found it difficult to attend events And she has little time for the argument that parents cannot e’ ort. It has been very passionate for me because that other news apps have shied away from. back now, I don’t know how I did it. So much am really fortunate in coming here – I feel We have a good mix of [employees with] fi ve platform which has limitless potential. Above: Young deluged with masses of information that they think of cars, you don’t at 7.30 at night, and I thought there successfully balance a family life and a career. it is like my baby. That was part of ethos I had at Summly as has happened with Yahoo! and with this new like the start-up mentality has continued. or six disciplines who interact with the team on Yahoo! has plans to expand the app into other inventor Nick have to pick through to fi nd what they want. really think low cost and were people who wanted content that’s “I just don’t think that’s true,” she says. “We can work full-time D’Aloisio; below: “We have intentionally done things that well. When I was doing that, it was crazy. app it has all got far more formal. It is a really I have had the fl exibility with the mobile team a daily basis, and that means we have this real markets, with both a Canadian and a more Yahoo! News Readers can expect to fi nd stories which would minimal processing more relevant to working parents. and part-time. What we have in common is we want to keep working. we believe are experimental or innovative I was just 15 or 16 years old and even looking fun process which is constantly evolving. I to be able to come up with really cool ideas. melting pot of ideas.” generalised global version launched recently. Digest, which appear in the front few pages of a newspaper. power. However, many “Around the same time, I had issues finding They [parents] enjoy their jobs so much, but they want to carry on Clearly a creative guy, Yahoo! News Digest An Android version is also now available on evolved from All categories are covered on the app, including of the electronic modules t he right childcare for my daughter. It seemed like in a different way. They contribute an awful lot but they happen seems to be very much infl uenced by what Google Play Store. D’Aloisio’s world affairs, politics, entertainment and in a car are just that. The Summly app a really big deal at time.” to be parents.” D’Aloisio has learned in design and art. D’Aloisio says the idea of only having the sport. D’Aloisio’s theory is that the app gives control units that mange The way the software works is by giving product deliver news “twice a day, once in the you a sense of completion a£ er reading the the functionality of www.grassrootsgroup.com users a summary of all the need-to- mor ning and once in the evening, download, because it shows you what is windshield wipers, rear- know news, once in the morning and is inspired by the paradigm important for the day. view mirrors and windows once in the evening. All top stories are of morning and evening He says: “ T he power of t he product comes are very small and very summarised and presented with the key news, which we have always a£ er you use it for a few days – then you resource constrained. information that you need to stay on top of had from newspapers and really do get that idea of completion, you The company that what’s happening. Around 40 per cent of television. People are used stop reading ot her sources. I don’t c hec k a ny is leading the way to help people who downloaded the app have been to it. other news site anymore. I know it is going keep devices relevant is coming back to it on a daily basis. “The news cycle actually to be here for me at 6pm. It is only going to called Red Bend Software. Each story is created from multiple sources develops over a 12-hour take me a minute [whereas it] would have Red Bend has a long to present the essential bits and pieces of period, so it makes a lot of taken me hours of trawling before. Then I history of updating mobile       ,   information,  known   as  
 “atoms”, such as key sense. The stories themselves can just move on.” devices. Today, allDecember kinds of 2013 Business Technology an independent report from lyonsdown, distributed with the sunday telegraph April 2014 Business Technology quotes, images, videos, stock tickers, maps, are summaries, not a traditional D’Aloisio is still enthusiastically manufacturers, including infographics, and Wikipedia excerpts. These headline with 1,000 words. ta k ing me t h rough t he rest of t he car manufacturers, are And the best cartoons Like us: facebook.com/biztech elementsFind provide us online:a unique contextbusiness-technology.co.uk to the news. What we do is app on his phone when an icon reaching out to RedConnected Bend business | 5 Like Like us: www.facebook.com/biztechreport us: www.facebook.com/biztechreport Find Findus online: us online:business-technology.co.uk business-technology.co.uk IT Transformationtransformation | 7 Stories are curated both algorithmically and by take a cluster of articles pops up, signalling the end of to benefi t from its broad hand, to ensure high quality, and come with a that all relate to each the interview. Perhaps it’s this experience ensuring the textual summary. other and from that natural sense of e§ ciency and internet of things – even Yahoo! News Digest launched in January we are able to produce order that have overflowed the internet of tiny things t h is yea r at CES in Las Vegas. Since launc h ing in one summary – a multi- into his news apps – I feel like – is secure and updated America it has been in the top 10 on Apple’s App document summary that I’ve already digested everything to deliver the best user IBM dips The Store in news categories, with a current rating contains the best fi t from newswor t hy t he day has to o’ er, experience possible. The of 4.5 stars out of fi ve. The product launched all of those articles.” when an icon starts fl ashing to in the UK not long a£ er. In this way, D’Aloisio tell me how long until the next +44 (0)1628 484472 its toe inner Technology, D’Aloisio believes, is a great explains, readers are not digest appears. www.redbend.com Before and after the deluge: We look back at the devastation caused by last inner in digital winter’s oods and examine how businesses can protect themselves in the future geek DISTRIBUTED WITHIN THE SUNDAY TE marketing LEGRAPH, PRODUCED AND PUBLISHED BY geek LYONSDOWN WHICH TAKES SOLE RESPON SIBILITY FOR THE CONTENTS IBM has been buying up companies in an effort to DISTRIBUTED WITHIN THE enhance the digital and mobile DAILY TELEGRAPH, PRODUCED AND PUBLISHED BY LYONSDOWN WHICH TAKES marketingINSIDE: services it can Dave o er Baxter on bringing your device to workSOLE RESPONSIBILITY | Pages FOR THE CONTENTS 6-7 customers. In October the tech giant Moz & Bradders Moz & Bradders announced that it had bought Xtify Inc, which o ers cloud- based mobile messaging tools. IBM is using these services to expand its Smarter Social networks feel the heat Commerce initiative, which Better productivity focuses on how businesses can develop relationships with customers. This involves creating campaigns but also from fast-growing mobile apps personalising content and using data analytics to measure for free with BYOD… how businesses are engaging capitalise on the fact that the majority of its users customers. Facebook CEO Mark Zuckerberg – the social access Twitter via mobile, by allowing advertisers A release announcing IBM’s Bring your own devices to work can give your company a boost. ByJoanne Frearson network is improving its mobile compatibility after competitors have gained ground to get deeper analysis of this use. acquisition of the company ur wOrking life is being saving up to £150,000 over five years if to public cloud-based applications such A recent post on the fi rm’s blog read: “Twitter reads: “Xtify’s cloud-based more and more influenced they have a BYOD approach. as Dropbox, which allows you to share was born mobile: people reach for Twitter on the campaign management platform by how we use technology nigel Seddon, area director at photos, documents and videos easily, as couch, on the move, and in the moment. There are notifi es mobile consumers when at home. Personal devices LAnDesk, says: “That is interesting, well as social media such as Twitter. 230 million users globally, and 76 per cent access new content and promotions are that we use in our everyday as it is a huge increase. Two or three John Delaney, associate VP of mobility Twitter on a mobile device. available – helping businesses Olives, such as smartphones and tablets, are years ago organisations were slightly at research firmi DC, says: “The experience “Previously, we o ered advertisers the ability deepen connections with their increasingly being brought in the office to concerned about allowing devices into their in our own lives is also useful in our to reach our highly mobile users by targeting only customers. use. The popularity of bringing your own networks. They did not have programs working lives. Sending something in their operating system. Today we’re announcing “Mobile communications are device (BYOD) to work is increasing, and in place in order to make sure the devices Dropbox can be more efficient, but it can greater fl exibility to this targeting capability: now completely transforming the helping companies to improve productivity were secure and there was no leakage put corporate content in a public domain. all advertisers can segment audiences on iOS and way organisations interact with and cut costs. of data.” it is important to control what employee Android by operating system version, specifi c their customers. Consumers Margaret Franco, executive director According to LAnDesk, if companies applications are put in Dropbox and use device, and WiFi connectivity.” These changes expect personalised messages of Client Solutions at Dell, says: “Business are to benefit from the potential a business-focused account.” mean that companies could target advertising and and promotional o ers based leaders are putting a lot more pressure oni T cost savings involved, they must be He also warns that social networking market campaigns at more specifi c demographics, on expressed interests and to quickly adopt technology that delivers structured in a way that incorporates accounts such as Twitter carry a “risk of and better understand how di erent groups use shopping and browsing habits.” benefits to t heir business users. A business security. Seddon says: “You have to be people saying things explicitly”, which the network. IBM now hopes to use its leader is also a consumer at home. They are able to protect against data leakage – if cou ld cause potent ia l “ bra nd da mage”. Twitter also recently changed the look of its data analytics capabilities and starting to ask their iT leaders why they a device gets lost, you have to be able to it is important for thei T depa r t ment home page, adding a picture of a smartphone to cloud infrastructure together shouldn’t be able to deploy these devices shut that device down; you have to look to have policies in place for how emphasise its main focus. Similarly, Facebook has with Xtify’s mobile messaging in the office. at password enforcements, remote wiping their employees use social media. changed the layout of its mobile pages to make it services. Xtify boss Josh “iT has always been a support and data back-up as well. You’ve got to put Although there are concerns more interactive, making “Like” buttons and profi le Rochlin said: “The premise organisation focused on developing in place a policy that allows certain access to about BYOD, it is also is a big pictures more prominent. is simple: mobile content and simplified standards that reduces cost. company data, or if it is personal data, how driver of employee productivity These changes might make a di erence. But promotional o ers are far more But now iT managers are considering you keep that on your phone.” in companies. Franco says: a new value equation, which is, how workers are also likely to have more “resea rc h has been conducted with so many successful messaging services usefu l when delivered direct ly can i generate return on investment than one device. “The issue is around that says that just by allowing SOME of the best-known social media networks are sample group of Android users in October, to available, it could be di• cult for Facebook and to consumers at t he r ight t ime. for my business? How can i generate controlling these multiple devices,” says an employee access to the attempting to become more mobile-friendly as they all Android and Apple users. Twitter to compete. Relevant and actionable o ers more revenue for the business with thei T Seddon. “ T he issues a re ma k ing sure, even applications that they need face competition from a number of new apps. The feature is quicker and has a cleaner The apps already cover a wide range of possible are key to mobile marketing infrastructure decisions that i a m ma k ing? though there are BYOD policies, that iT on a personal device or a Facebook and Twitter, which have enjoyed huge layout than before. The intention is for users to interactions. WhatsApp allows private messages, success. “iT departments are looking for us to people within organisations know what is device they can take from success in recent years, need to see o competition stay on Facebook without resorting to texting either within a group or between two individuals. “Xtify’s mobile messaging help them innovate, to be able to streamline coming into their network, and allowing home, can add up to 240 from a range of popular apps o ering messaging if they want to contact someone Skype can allow both messages and webcam capability combined with management tasks in a secure fashion. access to parts of the business based on hours of productivity a and related services. They are also making greater whose phone number conversations. And Snapchat, which launched IBM’s analytics and cloud One practical example is the deployment your own device.” year. if you think about it e orts to tap into the large market of mobile users they know. in 2011, lets people send their friends pictures infrastructure will provide of tablets. The vice president of a support He explains it is important to that is real business return they command. The network which delete themselves shortly a— erwards. marketers with global reach organisation is wondering, how do i have a consistent security policy in on investment.” Many of the apps allow users to send messages is also trying A number of the apps combine di erent and an arsenal of rich content reduce paperwork? How do i automate place for all devices. “if someone left Business can also online for free rather than paying to send texts, and to wrestle back services. Google Hangouts, for example, to influence and inform my processes? How doi get more c ustomers a device on a train, the same could be true sidestep training programmes helping users to avoid roaming charges abroad. In users who have o ers users the chance to send photos increasingly mobile consumers.” visited every single day? They are seeing for a company device. The policy they’ve for new employees through some cases, users need a mobile number in order to become used to and messages or hold video calls. Xtify is one of the most tablet deployment as the fastest way to got to put in place would be the same as BYOD. “By allowing me to take my communicate with someone through the apps. using apps such Alternatively, these companies recent in a string of IBM start increasing the customer experience.” that put in place for a business device. it device into a new environment, i am The market for these apps is already extremely as WhatsApp on their could remove the competition by invest ments. T he compa ny has More and more companies are is no different.i f it is a personal device up to speed,” Seddon says. “i do not have crowded, with success stories including Skype, mobile. buying out their smaller rivals. now put more than $6billion implementing BYOD. Software firm and you bring it to the company, the iT to worry about the technology in-house. WhatsApp, Snapchat and Google Hangouts. Twitter may also try It was recently reported that into cloud-related acquisitions, LAnDesk conducted research with department has got to know about it. i ca n foc us on t he job at ha nd. think i that The messaging services have some clear to make its messaging Facebook o ered $3billion as part of a larger strategy of 1,000 office workers across the uk, “The iT department should have a policy is allowing people to integrate quicker advantages. They are not only free, but are services more attractive. to acquire SnapChat, but g row ing by buy ing ot her fi r ms. looking at how BYOD is changing the that if there is anyone new starting and as they move into different working easy to use and o er people privacy when they In the past, users have had the owners of the photo In the past 18 months, IBM workplace. T he sur vey showed 83 per cent they bring their own device, that the iT environments.” communicate. In contrast to this, Facebook walls to follow each other in order messaging app turned has acquired eight companies, of organisations permitting BYOD – 39 department will have information on By employees using their own can be seen by users’ friends, and tweets can be to exchange private messages, it down. Facebook and recently acquiring Fiberlink per cent of employees had purchased that device and have access to it. The devices, companies can cut costs and seen by people’s followers. known as DMs. But Twitter has Twitter play big roles Communications, a mobile their own device for work purposes. The process of managing devices is exactly increase productivity – as long as iT But big social media names such as Facebook experimented with the idea of in the world of social device management company research also suggested that a medium- the same.” This practice of having a BYOD departments are aware of the security are taking action to compete with the apps. anyone being able media. But they may which helps companies cope sized organisation of 500 people could be policy in place should also be extended concerns. Facebook recently extended its contact via to message each other using these. need to fi ght to keep with employees bringing in their phone number feature, which was tested on a The company is also trying to their users. own gadgets. YOUR AWARDWINNING SUPPLEMENT

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ts Y for the conten kes sole responsibilit Down which tA lisheD bY lYons DuceD AnD pub telegrAph, pro hin the sunDAY Alternative Finance DistributeD wit Francis Maude MP ExpertInsight IT transformation The power behind decisionsBig data december 2013 The René Carayol column nd Greg Bell, MD, Skipton Business Finance spotlight on pensions, spread betting a Graeme Stewart, director of public sector strategy UK & Ire- The power behind decisions The power behind decisions A Swiss bank closes its doors – and investment portfolios | Pages 14 – 15 april 2014 march 2014 strategy execution business-technology.co.uk business-technology. jams the fingers of the rich | Page 2 Hugh Barker, CEO, icomply EMERGING MARKETS co.uk land, McAfee business-reporter.co.uk follow us @biznessreporter November 2013 | Paul Burke, MD, Davenham Asset Finance Ten years on… May 2013 | business-reporter.co.uk Mark Taylor, chief exec, Sirius Open Source unDay D within the s Distribute D publisheD h, proDuceD an telegrap takes sole lyonsDown which by r the contents responsibility fo WEALTH MANAGEMENT Australia 17 England 20 follow us @biznessreporter Steven Chait, MD, Burdale | b u s i n e s s - r e p o r t e r. c o . u k Roly Walter, CEO, Appraisd the way February 2013 INSIDE …now that’s There has Mike Cherry, policy chair, Federation of Small Businesses been a rise Tom Taylor, head of technology, encircle Solutions Ltd in social Alexandra Dimitrijevic, MD corporate ratings, Standard & Poor’s to execute a strategyHow Clive conscience Woodward from Russell Gould, MD, Everline.com high-level Emerging Markets turned to donors, Julia Groves, chair, UK Crowdfunding Association business says Ilker Ayci, president, ISPAT Barclays’ Ian Haet, co-founder, e Startup Stock Exchange to land the Emma Michael Casey, director, Emerging Markets Private Equity Ass. biggest Turner. Katja Hall, chief policy director, CBI prize in Page 6 Gillian Harrison, CEO, White Fox Technologies Luke Johnson, chair, Risk Capital Partners world rugby Why Britain Diana Jovin, VP, corp comms and development, Spreadtrum Clive Lewis, head of enterprise, ICAEW Pages 6-7 Naina Lal Kidwai, group general manager, HSBC India John Longworth, director, British Chambers of Commerce How technology wants to double Rocco Rolf Lindsay, partner, Walkers (Cayman Islands) is transforming David Postings, UK CEO, Bibby Financial Services the film industry its trade with India Gordon McGhie, director, 3DReid Rules ay sunD DistributeD within the D DuceD anD publishe Pages 8-9 telegraph, pro by lyonsDown which takes sole Robin Rowland Hill, CEO, Ru ena Capital East meets West for a future business partnership | Pages 12 & 13 Exclusive: The hotel magnate explains responsibility for the contents Basil Moftah, MD, EMEA and Russia, omson Reuters Winning ways: Sir Clive Woodward hoists the Ellis l Businesses going nuts for Brazil William Webb DistributeD within the his business philosophy. Pages 8-9 www.optimiseyourbusiness.com proDuceD sunDAY telegr trophy in 2003 AnD publisheD b Aph, l CBI boss on UK trade tAkes sole responsibilitY lYonsDown which é Carayol Mario Spanicciati, exec director, Blackline Systems Y for the contents PLUS: Ren Adrian Mutton, founder and chief exec, Sannam S4 Enterprise Cloud Jenny Tooth, chief exec, UK Business Angels Association Smart decisions driven by data Emerging markets. Manuel Nogueira, MD, AndArchitects • Do you want your business to grow? Networking Solutions • Do you want to turn your business around? They’ve always looked good to us James Watt, co-founder, BrewDog • Do you need help to target your customers? www.investecassetmanagement.com Dominic Sunnebo, global insight director, Kantar Worldpanel The value of investments can fall as well as rise and your capital is at risk.013. by the Financial Conduct Authority. May 2 nagement, which is authorised and regulated Issued by Investec Asset Ma Kate Phylaktis, director emerging market groups, Big Data Cass Business School Paula Barrett, partner, Eversheds LLP Chuka Umunna MP Louise Bennett, British Computer Society Paul Bermingham, exec director of claims, Xchanging In our work we talk to many people. Employee Engagement Wouter de Bie, team lead, data infrastructure, Spotify Mark Allison, MD, Digital Opinion Billy Bosworth, CEO, DataStax Ceri Assiratti, head of People Services, Admiral Graham Bradley, business development director, INRIX Toby Beresford, founder, Leaderboarded Frank Buytendij, research VP, Gartner Simon Bloom, sales director, Webtrends Adrian Coupland, head of data strategy, SSP Here we list just some of them... Louise Brownhill, head of experience and engagement, PwC Ian Foddering, CTO, Cisco Gary Cattermole, director, e Survey Initiative Andy Fuller, head of data analytics, Fujitsu UK & Ireland Ben Legg, chief executive, Adknowledge Paul Carter, CEO, Charter UK Sam Dawson, head of Insight UK, Hay Group Alan Grogan, chief analytics o cer, RBS Business Turnaround Michal Leszczynski, education expert, GetResponce Jo Causon, chief executive, Institute of Customer Service Peter Doherty, chef exec, Headlines Mark Heslop, senior manager, business solutions, RMS Libby Aird-Brown, e MacDonald Partnership Mark Pullan, chief software engineer, bjss Neil Denley, chief operating o cer, Co-operative Energy Ann Francke, chief exec, CMI Simon Jackson, MD, Girls Drive Better Liz Bingham, president, R3 Ojas Rege, VP for strategy, MobileIron Joe Doyle, vice president, global marketing, Sitel Ken Giannini, director, Scott Brownrigg Richard Kellett, director of marketing, SAS UK & Ireland David Bryan, Bryan, Mansell & Tilley Pete Rogers, VP and UK general manager, Ness Technologies Richard Eva, director of sales and marketing, Advitel Jonny Gi ord, Chartered Institute of Personnel Development Bill McCarthy, MD, LexisNexis Risk Solutions, UK & Ireland Tyrone Courtman, Cooper Parry Chris Savage, MD, Callcredit Marketing Solutions Richard Farrell, chief technical o cer, Netcall Steve Gilroy, CEO, Vistage International UK Will Mills, VP music and content, Shazam Helen Dickinson, director general, British Retail Consortium Allen Scott, MD, F-Secure, UK & Ireland Jonathan Gale, chief exec, NewVoiceMedia Frank Horwitz, Association of Business Schools Paul Neilson, head of performance analytics, Prozone Sports Simon Dowse, director, KPMG Nigel Seddon, LANDesk area director, EMEA North Jens Ho a, chief exec, Pizza Hut UK Annabel Jones, HR director, ADP UK Sean Owen, director, data science, Cloudera Rashmi Dube, founder, Legatus Law Ved Sen, mobility practice head, UK and Europe, Cognizant Joshua March, CEO, Conversocial Clare Kelliher, Cran eld School of Management Nick Patience, director of product marketing, Recommind Christine Elliott, CEO, Institute for Turnaround Shireen Smith, founder, Azrights Solicitors Lord March, owner, Goodwood David Liddle, chief exec, e TCM Group Adam Podlaha, head of impact forecasting, Aon Ben eld Michael Green, CEO, British Council of Shopping Centres Olaf Swantee, chief executive, EE Nimrod May, marketing vice president, GetTaxi Richard Lock, principal consultant, Cause Related Learning Rufus Pollock, founder, Open Knowledge Foundation Bill Grimsey, retail expert. Author of e Grimsey Review Charlotte Moran, operations director, Aviva UK Direct Claire McCartney, research adviser, CIPD Juliette Powell, founder, Wethedata Tony Groom, K2 Business Partners Connected TV Karine Del Moro, vice president, Con rmit David MacLeod, OBE, co-chair, Engage for Success David Power, head of high performance computing, Boston Chris Hart, president, Turnaround Management Association Richard Asquith, chief exec, Kantar Media Audiences Susan Oakes, head of customer services, Dignity Jenny Merry, UK talent practice leader, Aon Hewitt Harper Reed, President Obama’s chief technology o cer David Hole, Galen Partners Gabriel Dusil, senior VP, marketing/strategy, Visual Unity Richard Pennington, MD, 4net Technologies Tim Oldman, MD, Leesman Adrian Simpson, chief innovation o cer, SAP Jane Hurst, director, KPMG Nick Forward, director of TV, Virgin Media Claire Richardson, EMEA Vice president, Workforce Sheila Parry, MD, theblueballroom Adam ilthorpe, director of professionalism, BCS Henry Nicholson, co-head, corporate restructuring, Deloitte Malcolm Fried, head, Bloomberg TV EMEA Optimisation, Verint Gayle Peterson, associate fellow, Said Business School David Turner, UK & IRE country manager, Kapow Software Colin O’Toole, senior manager, KPMG Simon Frost, head of TV marketing, Ericsson Robert Rose, content marketing, Digital Clarity Group Mark Quirk, chief experience o cer, Reach Remarkable Jane Tweddle, industry principal, SAP UKI Fraser Pearce, senior MD, investments, Gordon Brothers Rick Gibson, MD, Ludi David Ryan, MD, EMEA, Ektron Frazer Rendall, director, E-Trinity Consultancy Marc Vollenweider, CEO, Evalueserve Jas Sahota, co-head, corporate restructuring, Deloitte Ashley High eld, chief exec, Johnston Press David Turner, CEO, Webhelp, TSC Tim Smeaton, CEO, Hydrogen Group Guy Willner, CEO, IXcellerate Justin Stephenson, Je rey Green Russell Paul Johnson, chief exec, MPP Global Solutions Matthew Valance, CEO, HGS Europe Linda Smith, HR 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strategy o cer, Blinkx Cloud Computing James ickett, director of research, Ofcom Simon Campbell-Whyte, exec director, Data Centre Alliance Dr Mark Winwood, AXA PP Michael Cornish, CEO, Blinkbox David Boyd, enterprise architect, GlassHouse Technologies John West, solutions architect, Nuance Communications Leo Craig, general manager, Riello UPS Klaus Woeste, leader, People & Change team, KPMG Greg Cristal, director of global accounts, DG MediaMind Ger Burns, VP, customer operations, Flexiant Nick Creswell, CEO, Virtus Data Centre Henrik Eklund, CEO, Rivinet AB Andy Burton, founder, Cloud Industry Forum Counter-terrorism Tom Davis, chief technology o cer, LANDesk Exit Strategies Claire Enders, CEO, Enders Analysis Richard Davies, CEO, Elastichosts Mike Alexander, chairman, ASIS UK Chapter Suzanne Featherstone, Computer Aid International Je Barber, partner, BTG Corporate Finance Barry Flannaghan, MD, InSync Technology Frank Frankovsky, VP, hardware designer, Facebook Richard Barrett, head of UN al-Qaeda & Taliban monitoring team Emma Fryer, head of energy and environment, techUK Simon Blake, corporate  nance partner, Price Bailey Lord Michael Grade Mayukh Gon, CEO, PerfectCloud Mike Bluestone, past president, Security Institute Jim Gown, chief sustainability o cer, Verizon Shawn Bone, corporate  nance director, Cavu Corporate Andrew Gri ths, chief  nancial o cer, Sky James Gray, CEO, Taopix John Burke, marketing manager, Abloy UK Ashish Gupta, senior VP, HCL Technologies Finance Chris Hacon, director, Phoenix7 Chris Hay, solutions architect, Allied Telesis Peter Hawksworth, chief exec, Security products, Siemens Caroline Hitchens, founder, DATACENTRE.ME Richard Buzzoni, director, Watersheds Richard Halton, CEO, YouView Gavin Jolli e, CEO, Xtravirt Brett Lovegrove, chief exec at CSARN Jason Ko er, MD, Critical Power Supplies Richard Fetterman, partner, Livingstone Partners Michael Hill, MD, UK Radioplayer Greg Kefer, VP, corporate communications, GT Nexus Andy McNab, security expert Angela McIntyre, research director, Gartner James Finnegan, corporate  nance partner, Bishop Fleming John Ive, director, business development & technology, IABM George Knox, CEO, Flexiant David Omand, former director, GCHQ Paul Smethurst, MD, Hillstone Products Ltd Rob Goddard, MD, Evolution Complete Business Sales Ltd Paul Johnson, CEO, MPP Global Solutions Zahl Limbuwala, CEO, Romonet David Tinsley, CEO, 5stonesintelligence Andrew Stevens, CEO/MD, CNet Training Bill Good, CEO, Diverco Ltd Lia Nici, Estuary TV, executive producer Mitesh Patel, MD, Fifosys Ian Weatherhead, consultant, London Chamber of Commerce Peter Surtees, European supply chain director, Kimberley-Clark Mike Halls, MD, Beer Mergers Mark Perry, CEO, Oregan Networks Joseph Pucciarelli, VP and IT, International Data Corporation Peter Webster, chief exec, Corps Security Molly Webb, head of smart technologies, e Climate Group Harry Hampson, head of  nancial sponsors, JP Morgan John Petter, head of consumer division, BT David Quantrell, SVP, GM EMEA, Box Caroline Wyatt, BBC defence correspondent (BBC) Sophie Javary, BNP Paribas Corporate & Investment Banking Alla Salehian, CEO, TIMA Ltd Rodrigo Vaca, VP marketing, Zoho Phil Wood, head of security, Bucks New University E-Government Simon MacGovern, director, Imperium Corporate Finance Chloe Sladden, vice-president of media, Twitter Ian Chambers, chief exec, Linea Group Jonathan Parry, corporate partner, Ashurst Linda Smith, interim CEO, RadioCentre Connected Business Customer Experience Scott Cunli e, co-founder, IVY Information Systems Maurits van Rooijen, London School of Business & Finance Stephen Stewart, director of business development, Deluxe Gil Bouhnick, VP, mobility, ClickSoftware Peter Bainbridge, director of pharmacy, Boots UK Professor Wolfgang Emmerich, CEO, Zuhlke UK Richard Spink, corporate  nance partner, Burges Salmon Bob Toohey, president, Verizon Digital Media Services Trevor Connell, MD, west region, Unify Fiona Ball, head of environment, Sky Ian Jackson, MD, Imerja Nigel Stone, parent and head of corporate, Boodle Hat eld Mark Wilson-Dunn, global VP, BT Media Ilya Kazi, patent attorney and partner, Mathys & Squire Marchai Bruchey, chief customer o cer, underhead.com Denis Kaminskiy, CEO, Arcus Global Rob Ware, head of exits, KPMG

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Facilities Management Juergen Maier, MD, Siemens Industry, UK and Ireland David Ascott, corporate  nance partner, Grant ornton Sir David McMurtry, founder, Renishaw Sarah Bentley, CEO, e Building Futures Group Andrea Rodney, director, Hone-All Precision Laura Cameron, partner, Pinsent Masons Prof Raj Roy, Cran eld University Noel Clancy, CEO, Shepherd FM Some of the big names to have graced our pages Tim Clapham, marketing director, Planon Systems Mergers & Acquisitions DistributeD within the sunDay telegraph, proDuceD anD publisheD by lyonsDown which takes sole responsibility for the contents DistributeD within the sunDay telegraph, proDuceD anD publisheD by lyonsDown which takes sole responsibility for the contents Ismena Clout, chairman, British Institute of Facilities The René Carayol column Interview The René Carayol column ExpertInsight Debbie Clarke, head of corporate  nance, Chantrey Vellacott What the lacklustre BBC can learn from A clearer picture Keep away from locked-in syndrome youView chief richard halton on spotlight on agile project management and the Management ITV boss Adam Crozier | Page 2 his 10-year project | Page 5 to save time and money | Page 2 secrets behind project success | Pages 14 – 15 Tim Clarke, principal consultant, Environ June 2013 Chris Craggs, MD, McFarlane Telfer Ltd CUSTOMER EXPERIENCE July 2013 | business-reporter.co.uk INNOVATION Phil Cowan, head of corporate  nance, Moore Stephens Franck Crosnier, Director, Carillion Matthew Cross, partner, PWC Patrick Dealtry, chairman, BSA’s Lone Worker Forum February 2013 | busine ss- r e por te r.co. uk follow us @biznessreporter BROADCASTING April 2013 | b u s i n e s s - r e p o r t e r. c o . u k follow us @biznessreporter PROJECT MANAGEMENT Michel Driessen, lead partner, op transaction services, EY INSIDE Johnny Dunford, global commercial property director, RICS There is EXCLUSIVE John Dwyer, UK and global deals leader, PWC no risk Simon Lake, general manager, McLaren Group to the TV Luke Egeler, M&A lead, Moorhouse EXCLUSIVE revenue Neil Longley, MD, Opale Management Services Ltd model Seb Coe David Fergusson, president, e M&A Advisor nor to the Tim Haywood, group  nance director, Interserve primacy Jon Hughes, head, UK transaction team, EY Grade’s of linear on how Chris Hoar, chief executive, Facilities Management Association viewing, Madelaine McTernan, director of invest banking, Credit Suisse says media Guy Holden, general manager, Johnson Controls vision expert Darren Murphy, head of corporate  nance, Sopher+Co Claire to plan an Liz Kentish, deputy chairman, British Institute of Facilities Enders. Lord March Joshua Pearl, co-author, Investment Banking Management for the Page James Dyson on working Je Roberts, head of corporate, Collyer Bristow LLP 3 Olympics Tony Raikes, MD, VINCI Facilities Joshua Rosenbaum, co-author, Investment Banking future Alison Kervin reports from on Goodwood’s hard, making mistakes Alex Riche, MD, Concourse FM Ltd Rio de Janeiro | Pages 8-9 Vikas Seth, co-head, EMEA, M&A, Credit Suisse Dr Andrew Smith, lecturer, University of Central Lancashire of TV winning formula ... and keeping secrets Patrick Sarch, partner, Cli ord Chance Richard Sykes, CEO of ISS UK Former media mogul puts Pages 8 and 9 Pages 8 and 9 Andrew Scola, founding partner, Global PMI Partners forward his plan – Pages 8-9 DistributeD within the sunDay telegraph, proDuceD anD publisheD DistributeD within the Daily telegraph, proDuceD anD Daily by lyonsDown which takes sole responsibility for the contents Trevor Baylis on how he would help the lone inventors Gareth Tancred, CEO, British Institute of Facilities Management by lyonsDown which takes sole PLUS: René Carayol l Pizza Hut chief Jens Hofma l Sky TV’s Fiona Ball INSIDE Charles Simpson, partner, Sa ery Champness Nigel Taylor, chief operating o cer, Carillion Services responsibility for the contents Nigel Stone, partner, Boodle Hat eld LLP Sitel is a world leader Sitel provide clients across the globe green shoots of innovation need protection with predictable & measurable Return (riz)verb / noun in outsourced customer at Mewburn Ellis LLP, we have the knowledge and background to help you Jim Ure, MD, ABS Consulting rise } on their Customer Investment by: obtain protection for your invention, trade mark or design, whatever technical care services PATENTS • TR A DE MARKS • DESIGNS • COPYRIGHT 1 industry experts; innovative problem solvers; goal-scorers; trusted advisors; Building customer Improvingefficiency or business sector you are in relationship builders; fountains of knowledge; experienced professionals. loyalty [email protected] for more information: Debra Ward, MD, Mitie Client Services www.sitel.com Mining www.mewburn.com Increasing sales [email protected] Martin Ward, MD, iSite Ed Chandler, chief exec, Kalixa Group ORIGIN property industry elite Aviv Ra , CTO, Seculertwww.rise.eu.com FilippoFreephone: 0800 Murroni, 444 221 CTO, ABO DATA Peter Botten, MD, Oil Search Jeremy Waud, MD, Incentive FM Group Tom Conlon, VP, marketing & business development, David Rawle, CTO, Bytes Security Partnership Eric Schneider, chairman, M2M Alliance Mark Bristow, chief exec, Randgold Resources Ben Willmott, head of public policy, CIPD VeriFone, EMEA Emma Shaw, MD, Esoteric Chi Onwurah MP Nicola Giuggioli, CEO, Livia Robert Courtneidge, chairman, PIF Ian Shaw, MD, MWR InfoSecurity Rod O’Shea, director of IT, Intel in EMEA Mark Jones, CEO, African Mining and Exploration Financial Services Technology Kevin Dallas, chief product and marketing o cer, WorldPay Jason Steer, director of technology strategy, FireEye John Williams, CTO, Amplience Michael Jones, CEO, PTM David Black, banking specialist, Consumer Intelligence John Delaney, director product management, Deutsche Bank Christopher Soghoian, analyst, American Civil Liberties Union Philip Metzger, senior research physicist, NASA Jonathan Davis, head of sales, FIS’s EMEA region Brian Dunne, MD, SVM Cards Harry Sverdlove, chief technology o cer, Bit9 Invest in Israel Bob Richards, chief exec, Moon Express Tim Green, general manager, Buy-side at Misys Ben Feinstein, director, Counter reat Unit, Dell SecureWorks Art Wong, senior VP, HP Enterprise Security Services Leonid Bakman, Science, Technology & Innovation Policy Inst Clare Short, MP Russell Hamblin-Boone, CE, Consumer Finance Association James Frost, chief marketing o cer for UK, WorldPay Ran Berger, chef exec, Flat Rock Technology Jo Swinson, MP Adam Hill, senior analyst, Kantar Media Richard Gilroy, head of biometric solutions, Steria Innovation Raanan Berland, co-owner, Berland Graham Debbie omas, head of metals and mining, Deloitte Dr Heidi Kharbhih, Optimise Your Business Craig James, CEO, Neopay Patrick Allen, MD, 3M Buckley Innovation Centre Paul Charney, chairman, Zionist Federation John ornton, president, Astrobotic Technology Adrian Kamellard, chief executive, Payments Council Tim Je erson, MD, e Human Chain Birgitte Anderson, head, e Big Innovation Centre Harry Chathli, director, Luther Pendragon Lina Villa, Alliance for Responsible Mining Alex Lea, technical director, Esendex Jason Lane, European market development, MasterCard Trevor Bayliss, inventor Alexander Gideon Clayton, chief exec, Brandspill Frances Wall, head, Camborne School of Mines Alan MacDougall, patent attorney, Mathys & Squire LLP Matt Lanford, head of prepaid, Europe, MasterCard David Bott, director of innovation, TSB omas V Curran, founder, CBC High-Tech Infusion Christopher Welsh, chairman, Association of Mining Analysts Nic Parmaksizian, director, Capco Neal Michie, technical biz development director, Helixion Dr Suzanne Bushnell-Watson, research development Stewart Graham, co-owner, Berland Graham Paul Wheeler, senior lecturer, Camborne Schools of Mines Attul Sehgal, CEO, Red Zebra Analytics Isabelle Moeller, chief exec, e Biometrics Institute manager, University of She eld Gil Margalit, CEO, Vaica Medical Alain William, metals and mining analyst, Societe Generale Philip Schoch, practice lead, Appway Jerry Norton, MD,  nancial services, CGI Geo Carss, vice president Europe, Imaginatik Andrew Marr, TV broadcaster Brian Scott-Quinn, chairman of Henley Business School’s Marc Overton, co-general manager, EMEA, First Data Larry Cohen, partner, Latham & Watkins Jonathan Medved, chief exec, OurCrowd Oil and Gas International Capital Market Association Centre Colin Pickard, director, E&Y Natasha Corrett, founder, Honestly Healthy Oded Noyfeld, head of private banking, UMTB Simon Ashby-Rudd, global head of oil and gas, Standard Bank Peter Roe, research director, TechMarketView Mike Culverwell, director, Engine Service Design Karin Mayer Rubinstein, CEO, IATI Andrew Austin, CEO, IGas Flood Protection Michael Rolph, director, Anthemis Group Kaeli Denison, director, e MPA Group Koby Simana, CEO, IVC Research Center Robin Batchelor, joint chief investment o cer, BlackRock John Alexander, MD, Aquobex Ali Salci, head of  nance, Turkcell James Dyson, innovator Liora Torn-Hibler, chair IBC Liz Bossley, CEO, Consilience Robert Barker, director, Baca Architects Hamish omas, director, E&Y Neville Eisenberg, managing partner, Berwin Leighton Paisner Yaron Ziv, MD (Europe), RADWIN Steven Bryan, partner, Hogan Lovells Tim Collingwood, MD, Flood Control International Ltd Spiros eodossiou, VP product strategy, Skrill Mark Elkins, VP, digital sales and marketing, Coca-Cola Pham Tien Dung, president, PetroVietnam Drilling & Well Simon Evans, Darcy Spillcare Manufacturing Craig Tillotson, MD, Faster Payments Scheme Ltd Mike Faers, founder, Food Innovation Solutions IT Transformation Stephen Fitzpatrick, CEO, Ovo Energy Jim Hall, professor, Oxford University Nicolas Vedrenne, European MD, MRC Avi Freeman, partner, Beck Greener Tim Bodill, director, Phoenix Fred de Haro, VP Sales EMEA, Eseye Dr Tim Harries, senior research fellow, Kingston University Shashi Verma, director of customer experience, TfL William Garvey, MD, Leyton UK Volker Buscher, UKMEA IT, Arup Roger Howard, author, e Arctic Gold Rush Andrew Heather, portfolio manager, Mott MacDonald Rich Wagner, CEO, Advanced Payment Solutions Ben Goodger, partner, Edwards Wildman Partners Steve Clark, CEO, Calyx Georgina Kladis-Kalentzi, senior manager petroleum, Deloitte Ian MacLennan, MD, MacLennan Waterproo ng Samee Zafar, director, Edgar, Dunn & Company Libby Hackett, chief exec, University Alliance Yorgen Edholm, CEO, Accellion Keith Nutting, UK location director, WorleyParsons Bronek Masojada, CEO, Hiscox Ilya Kazi, patent attorney, Mathys & Squire Stuart Edwards, head of IT transformation, Company85 Tony O’Reilly, CEO, Providence Anne McIntosh MP Information Security Paul Mackenzie, P1 programme director, McLaren Margaret Franco, exec director, client solutions, Dell Neil Tregarthen, CEO NES Global Talent Matt Robert, UK operations manager, BMT WBM David Bailey, chief technical o cer of cyber, BAE Claire Medd, clinical director, EMEA, Intel-GE Care Innovations Willem Hendrickx, senior vice president, Riverbed Technology Malcolm Webb, chief executive, Oil & Gas UK Michael Timmins, director, URS Amnon Bar-Lev, president, Check Point Austen Miller, senior partner, 3form Design Alex Hudson, CTO, Qinec Claire Yeates, director, Waterscan Ltd Hugh Boyes, Institution of Engineering and Technology Gary Moss, patent litigator, EIP Andy Johnson, MD, GTT Outsourcing Kevin Epstein, vice president of product marketing, Proofpoint Oliver Murphy, inventor, Reviveaphone Peter Kelly, managing director, Virgin Media Business Ashley Almanza, CEO, G4S Food and Drink Guy Gafni, CEO, SecurePush Cheryl Perkins, founder, Innovationedge Peter Mans eld, MD, Callcredit Information Group Anita Bain, senior partner, Sagacity Solutions Dr David Barley, reader in food policy, City University David Gar eld, MD for cyber security, BAE Systems Detica Roy Sandbach, Professor of Innovation, Newcastle University Udi Mokady, CEO, CyberArk Jim Bennett, director, MooD International Dan Crossley, executive director, Food Ethics Council Mike Gibson, head of enterprise sales, BlackBerry UK Business School Nigel Moulton, CTO, EMEA, VCE Mary Brandon, VP global marketing, SoftServe Inc Richard Evans, chairman of PepsiCo, UK and Ireland Terry Greer-King, UK MD, Check Point Alice Taylor, CEO, MakieLab Joeseph Norton, senior VP, Royal Philips Electronics Peter Brookes-Smith, MD, Objectivity Dr Liz Goodwin, CEO of Waste & Resources Action Programme Steven Humble, founder, Creative Home Engineering David Willetts MP Mike Persico, CEO, Anova Technologies Richard Cribb, MD, Ofsure Sara Guiducci, private account manager, Berry Bros & Rudd Sarah Lawson, head of IT, NPEU Nigel Seddon, area director, LANDesk George Davies, chief exec, MooD International Tim Lang, professor of food policy, City University John McAfee, founder, McAfee Internet of  ings Dominic Dryden, partner, Olswang Martin McIlroy, MD, Daregal UK Ian Marsden, chief technology o cer, Eseye Justin Anderson, CEO, Flexeye Made in Britain Gavan Egan, director, security services, Verizon EMEA Marco Pierre White, chef Matt Martin, payment security risk manager, Barclaycard Ross Anderson, head of cryptography, Cambridge University Mike Adams, CEO, HiETA Technologies Kerry Hallard, director, National Outsourcing Association Dwayne Melancon, chief technology o cer, Tripwire Nick Appleyard, head of digital, Technology Strategy Board Dr Alastair Barrow, director, Generic Robotics Derwyn Jones, chief executive, Parseq Future of Payments Matt Middleton-Leal, regional director UK & IRE, Cyber-Ark Andrew Birnie, systems engineering manager, Freescale Dr Colin Brown, director of engineering, IMechE Nigel Kilpatrick, chief sales o cer, TIBCO Nimbus Isabelle Alfano, exhibition director, Cartes Secure Connexions Stephen Midgley, VP, global marketing, Absolute Software Nigel Chadwick, CEO, Stream Technologies Jon Cave, MD, Helander Deborah Kops, founder, Sourcing Change Mark Austin, head of contactless, Visa Europe Richard Moulds, vice president strategy, ales e-Security Nick D’Aloisio, internet entrepreneur Mike Hawes, CEO, SMMT Nick Laird, chief commercial o cer, Ceridain Joe Baguley, CTO, VMWare Gunter Ollmann, CTO, IOActive Bryan M Eagle III, VP, business development, Multitech Steven Kay, MD, Pinnula Ltd Alistair Maughan, chair, IAOP UK and Ireland chapter David Birch, director, Consult Hyperion Huw Owen, EMEA general manager, Good Technology Abraham Joseph, founder, IOT Insights Jonathan Ledger, MD, Proskills UK Group Richard Moreton, MD MoretonSmith Neil Brennan, senior analyst, Gx Katie Price, senior manager, Deloitte’s Cyber Security practice Simon McCalla, CTO, Nominet Mike Lloyd, CEO, BatchBuild Ltd or Pidruchny, founder, Support Ukraine

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Paul Pindar, chief exec, Capita Carsten Hinne, MD logistics, DB Schenker Rail UK Chris Scoggins, chief exec, National Rail Enquiries Alan Leaman, CE, Management Consultancies Association Madeleine Scott, senior policy researcher, EEF Trevor Long, sales director, Eyefreight Christopher Stancombe, CEO, Capgemini When it comes to women in business, we set the agenda Dame Ellen MacArthur, round-the-world yachtswoman Business Reporter · June 2013 an independent report from lyonsdown, distributed with the daily telegraphan independent report from lyonsdown, distributed with the daily telegraph Business Reporter · June 2013 Susie West, chief exec, sharedservicelink AN INDEPENDENT REPORT FROM LYONSDOWN, DISTRIBUTED WITH THE SUNDAY TELEGRAPH Business Reporter · June 2014 John Manners-Bell, CEO, Transport Intelligence 8 Women in business Find us online: business-reporter.co.uk Follow us on twitter: @biznessreporter Like us: facebook.com/business-reporter Find us online: business-reporter.co.uk Women in business 9 Mike Whitchurch, senior vice president, CGI Like us: www.facebook.com/biznessreporter Find us online: business-reporter.co.uk Made in Britain 5 Chris Mullen, client solutions director, Procure4 EING a Dragon gives me the Brompton EXCLUSIVE opportunity to meet creative folding bikes: a British success entrepreneurs from all over the story by Karren country, and while not every Toby Munyard, VP, E cio contestant on t he show has a v iable I look forward to the day it’s unnecessary Bidea, it’s their innovative traits that I think With our Pay and Reward Brady characterises British business and sets it apart David Noble, CEO, CIPSNigel Scorey, CRO, Procure4 from the rest of the world. Throughout my career I have been for t unate enough to expor t my design he economy and health of UK July 2013 services internationally, and it’s wonderful to SUPPLY CHAINS plc has become as mainstream a Claire Astley, HR director, UK TV topic as the weather. The good see the Made in Britain moniker getting the Ian Robertson, chief exec, RFID Consulting at tention it rightly deser ves on t he global stage. great design news is that the conversations I to discuss the role of women in business Thave with senior business people have It was hear tening to see t hat, for t he f irst t hree turned from how to survive to how to in business, I often see the same faces. If months of this year, UK manufacturing grew at Sir Michael Darrington, former boss of Greggs secure long term and lasting growth. every woman who got to the top brought its strongest pace since 2010. It certainly feels Stuart Robertson, director, Exostar Businesses are searching for how to at tract just two up behind her, the number of Karren’s inspirational duo that the UK economy is starting to blossom and and retain the talent that will drive women in the boardroom would triple. I I t hink t hat t he reputation and creativ it y of British innovation. Yet, very few if any of these achieved this at West ham FC by increasing From circumnavigating firms is really helping to drive this recovery. heritage and Christine Hallett, chief executive, Carey Pensions conversations are about women and how the representation of women in the most Angela Ahrendts of Burberry and Tim Waters, senior director, Alvarez & Marsal to unlock the potential of almost half the senior positions at director level to 50 per British brands are valued worldwide and, over the world, to the UK workforce. cent. It’s time more women did the same. Sheryl Sandberg of Facebook are global recent years, we’ve seen t he success of f ir ms like I look for ward to t he day when it w ill be Burberry, Johnnie Walker and Aston Martin in unnecessar y to discuss the role of women he second most powerf ul force for “ Sue McDonald, organisation development, Midland Heart emerging markets like China, Russia and India. Neil Rushby, supply chain divisional manager, Access Group in business. Today is not that day. change will come from the business leaders who have set the bar I take great pride in seeing the achievements circular economy Girls, despite performing better at GCSe, generations t hat follow. I’ve been of smaller U K brands and watching how they f ly integrity, A level and being equal at degree level w it h struck through my role as the Made in Britain flag. Last year, through my boys, go on to earn 20 per cent less than Tambassador for LifeSkills – a programme for what can be achieved by women. Deborah Scola, group HR director, Lebara Mobile Pages 8 and 9 t heir male counter par ts. Still less t han one designed to provide 11-19 year olds with role as a Prince’s Trust Ambassador, I was lucky Jonathan atcher, director of research, APICS in 20 FTSe 100 directorships are held by t he sk ills t hey need for work – by how many We have to take their experience, enough to attend the opening of The Prince’s women and only a third of board young women are highly ambitious for Trust Tomorrow’s Store, which is sponsored by appointments to the FTSe 100 in the past their future careers. The Royal Bank of Scotland Group (RBS). The Richard Smith, partner, Clear Finance year have been women. They are of a generation who don’t see insight and coping strategies shop is stocked by young entrepreneurs who Britain can Brendan Walsh, exec VP, Amex Global Corporate Payments There are signs of change. Angela any gendered difference between what have set up in business with support from the A hrendts, t he chief executive of Burber r y, they’ll achieve in their careers and what and share them widely so we Trust’s Enterprise programme. Based in Eldon someone I know and admire very much, their male friends will do. Chris Stanley, MD, Go Pensions recently became the first female to rise to The biggest barrier to realising their Street in London, it ’s a great example of t he young Peter Ward, commercial manager, London Gateway the top of Britain’s executive pay league. ambitions isn’t their gender but instead the inspire others to aim just as high. entrepreneurial talent that is helping to revitalise Sheryl Sandberg is chief operating officer availability of entry-level jobs. There can the UK economy and get unemployed young of Facebook. Both are global business be no doubt that they’ll face a job market people back to work. produce Moira rop, co-founder, like minds leaders who have set the bar for what more competitive than ever before. Take Marc Gaylor, 26, f rom Essex, who recently Prof Richard Wilding, Cran eld School of Management can be achieved by women. Unemployment among under-24s is at them about what they could achieve. Shining examples: United Football Club and Barclays, make a good start on the journey there by something and then didn’t let go until she stocked his product in the shop. He had always We have to now take their record highs, caused by a structural shift Most importantly, particularly for Angela Ahrendts, McDonald’s, Centrica and ISS. creating oppor t unities for women to realise was in my position, mentoring a new had a passion for mechanics and wanted to start experience, insight and most in moder n wester n economies t hat makes young women who are so often held back left, and Sheryl I hope t hat more businesses w ill see t he the skills they have, the choices they have generation of women. Sandberg, right. importantly their coping strategies it harder for young, inexperienced people by self-confidence, help them recognise role they have to play in unlocking the and instil a confidence that they can aim his own business. After stumbling across an and share them widely so we inspire to get their foot in the door. what they’re good at. potential both of the next generation, but for the boardroom. Karren Brady is an ambassador for LifeSkills, image online of a table made f rom an old engine, others to aim just as high. entry-level jobs have been I know at first-hand how much I learnt also of women in their workforce. In 10 years’ time, I want to read t he stor y an education programme developed by he had the idea to create a range of furniture and incredible This relies on helping women replaced by technology, from my first work experience at a My goal is t hat more people in business, of a woman who became a chief executive Barclays that aims by 2015 to provide one accessories, but had no idea how to get started. overcome the barriers to being in outsourced abroad or are hairdressers. It’s why I’m got involved with especially women, remember just how having got their start from taking part in million young people with the skills they Thanks to support from the Prince’s Trust Pensions senior business roles. In many occupied by older LifeSkills which will create 50,000 new many people helped them get where they work experience in my business. Someone need to find work. It will offer 50,000 work Sustainable Cities Enterprise programme he received funding to opinions on this. Recent government initiatives conversations I have with women employees. Many work experience opportunities this year are. While no single action will lead to equal who grabbed an oppor tunit y to lear n, was experience opportunities in 2013. To find out buy stock and produced a range of different to help the UK recovery have seen extra grants around career progression it’s young people can be with employers like my own West ham representation in the workplace, we will rewarded by realising she was good at more go to www.barclayslifeskills.com clear t hat, as t hey get more senior, left behind even furniture variations made from engines. Marc for apprenticeships and an increase to t he annual now welds, spray-paints and powder coats each things investment allowance for firms. This makes it Steve Bee, CEO, Jargonfree Bene ts the more they feel their workplace before they’ve Richard Miller, head of sustainability, UK Tech Strategy Board Ellen’s doesn’t represent who they are or had a chance to of his pieces of furniture for the office or home. easier for firms to employ young people and want to be in t he f uture. T hey doubt prove their His business – Fuel Finesse – is grow ing steadily spend money on new technolog y and machiner y. how they should behave in order to potential. through word of mouth and recommendations Of course, access to money is one of the key David Blake, prof. pension economics, Cass Business School be recognisable to their male peers When you and his eBay store. He is exporting worldwide requirements for smaller, developing businesses. Joe Brugmann, author, Welcome to the Urban Revolution around them. Away from work, many see statistics and has recently sold stock to customers in Exclusive by The government has permanently put in place struggle with how to make their of record- Australia, Singapore and Italy. the Seed Enterprise Investment Scheme as a way career success something their h i g h y o u t h Jonathan Bull, executive director, OPDU families can understand and share unemployment at Kelly Hoppen to achieve this. Simply put, people investing their Nicolette Bartlett, Univ of Cambridge Sustainability Programme in. It leads many to leave work before nearly one million, nother one of my favourite companies money in smaller U K businesses face less risk as they get to the most senior roles. stop to consider that in championing Brand Britain is Brompton the money that they invest receives tax relief. next voyage 2012 only one business in and its famous folding bicycle. Britain MBE Although this helps to encourage investment

DistributeD within the sunDAY A e have to tackle this 10 hired anyone directly Anthony Carty, director, Clifton Asset Management telegrAph, proDuceD AnD publisheD has an incredible engineering heritage and in smaller U K f ir ms, it does rely on people being Andrew Hatton, head of IT, Greenpeace bY lYonsDown which tAkes sole issue so in years to from school. Brompton, for me, highlights the ingenuity and production, Brompton has outsourced part of incredible t hings. T his is was one of t he reasons willing to risk their own money to fund new responsibilitY for the contents come there is a Just as we have to realise the passion that drives British business. Brompton the task to other UK manufacturers, helping to I invested in Reviveaphone – not only was I start-ups. In an ideal world, it would be easier large group of potential of women at all levels of Wwomen who are role models for business, so we need to consider t hat Bic ycles are t he k ind of product you’d absolutely keep skills and jobs within Britain. By making completely taken by entrepreneur Oliver Murphy, for smaller firms to borrow money from banks

Richard Dowell, head of clients, Cardano INSIDE René Carayol on how supply chains can hit your bottom line achieving success in business. It young people are one of the greatest dream of getting on Dragons’ Den. Andrew its bicycles in the UK, it’s easier for Brompton to who is only 20 years old, and his innovative idea to f und t heir enter prises. In realit y, bank s aren’t Emma Hines, senior manager, Lafarge Tarmac has to begin with a change in sources of innovation and productivity. R itchie came up w it h his folding bike in t he 1970s preserve its designs and manufacturing of fixing water-damaged phones, but I was so lending as much money to small firms. Smaller attitudes to women and work so We have to take action to improve the but his company’s rapid growth over the past techniques. Being able to control the quality of happy to hear his products are made in the UK firms tend to be riskier, and banks have less

t hat more believe t hey can be great transition from school to work. The decade is in part down to engineer Will Butler- your product is so important, and the high – a great example of a young British entrepreneur appetite for risk these days. Chris Hannant, Association of Professional Financial Advisers in business and a great mother, good news is that there is something Jane omas, senior campaigner, Friends of the Earth Adams, whose big-firm experience and vision manufacturing standards within the UK are pushing the boundaries. In January of this year As an entrepreneur, I’d like to think that the daughter, sister and friend. Then simple we can all do. Set up work helped drastically expand t he f ir m’s production. another reason that I think Made in Britain I launched my online store, and I have made it a U K recover y is being led by smaller f ir ms. Ever y we need to mobilise more women experience. Prov ide an oppor tunit y for a Karren Brady wants who are in senior roles and already young person to come in, learn what is It went from making 6,000 bikes a year with a carries such weight. commitment to use British-made materials day I see examples of innovation and self-belief to support the workforce of 24 in 2002 to selling 40,000 bikes For those who have seen the programme you wherever possible. It feels great to be able to in t he people I encounter. We’re bombarded right David Hughes, National Institute of Adult Continuing Education successful to help other women. businesswomen of needed in t he workplace, understand t he Dennis Hone, CE, London Legacy Development Corporation W hen I at tend events for women the future skills they’ll need in the future and inspire a year and prov iding jobs for 190 people in 2012, may have noticed that one of the first questions support British manufacturers and know that I now with bright, budding entrepreneurs who and the Brompton is in huge demand, both at I ask on Dragons’ Den is “where is the product am getting materials which are brilliant quality. believe that “British is best” – and I’d love these home and abroad. Again, I’m very proud of manufact ured?” T his is because I want to suppor t People ask me what ’s behind t he U K recover y. new businesses to drive Britain forward. Dr Deirdre Hughes, associate fellow, Warwick University Brompton’s approach in making all of its bicycles British manufacturing, and I k now w it h our great Is it government policies? Is it innovation? James Murray, founding editor, BusinessGreen.com Laith Khalaf, head of corporate research, Hargreaves Lansdown in Britain. As well as using its own sites for bicycle design heritage and integrit y t hat we can produce Technology? I’m sure we all have different www.kellyhoppen.com Mike Putnam, chief exec, Skanska ET freight 262x46.5.indd 1 07/05/2013 15:08 Greg Kingston, head of marketing and proposition, Su olk Life Chris Macey, chief exec, Wintech Façade Engineers Stephen Lowe, group director, Just Retirement Bill Hocking, exec vice president, Skanska UK Mark Williams, Distressed Town Centre Property Task Force Nick Hunn, chief technology o cer, WiFore Jeremy Greenwood, MD, Readymix Lafarge Tarmac Craig McKinlay, mortgages director, Halifax John Holland-Kaye, development director, Heathrow Airport Kim Winser, online businesswoman Andrew Jones, MD, S&C Electric Europe Rob Gillespie, service director, Hounslow Highways Hugh Nolan, chief actuary, JLT Joe Kilroy, policy o cer, Royal Town Planning Institute Dr Alastair Martin, founder, Flexitricity Lynne Ceeney, global head of sustainability, Parsons Brinckerho Steve Patterson, managing director, Intelligent Pensions Mark A Langley, president & CEO, Project Management Risk Management George McGhee, chief executive, Ewgeco David Handley, director, Renewable Energy Systems Joanne Segars, CEO, National Association of Pension Funds Institute Ajay Bhalla, president, DataCash Rob McNamara, head of programmes, techUK Celeste Morgan, director, sustainability, AECOM Claire Trott, head of technical support, Talbot and Muir Alan Macklin, director, CH2M HILL Jens Boening, president, Weather Risk Management Ass. Chris McIntosh, CEO, ViaSat UK Juan Manrique, CEO, Hydra Management Ltd Antony Browne, chief exec, BBA Zoe McLeod, Consumer Futures Wealth Management Power Electronics Tony Marks, MD, 20/20 Sarah Cannon, director, Navigant Bob Oglesby, MD, UPL Ian McNally, director Saunderson House Hamid Ahmadi, chief innovation o cer, CSR Steve Messenger, chairman, DSDM Consortium Chris Le Conte, chief exec, Robus Steve Rayner, Co-director, Oxford Programme for Future Francois Savary, CIO at Reyl Group, Geneva Daniel Becerra, partner, Bu alo Grid David Miller, founder, Change rst Susan Davies, MD, Rushton International of Cities Emma Turner, head of client philanthropy, Barclays Wealth Derek Boyd, CEO, NMI Peter Murray, chairman, New London Architecture Steve Fowler, CEO, Institute of Risk Management Antoine Rizk, VP marketing, vertical markets, Axway Paul Knox, head of UK Wealth Advisory, JP Morgan Alexander Duesener, VP EMEA, Cadence Design Systems Malcolm Noyce, exec director, Major Projects Association Daniel Granger, director, Turner & Townsend Rob Saunders, head of energy, Technology Strategy Board John Spellman, director of  nancial services, Geo Haynes, MD, GaN Systems Ltd Richard Pharro, CEO, APMG-International Matthew Grant, head of client development, RMS Alexander Schonfeldt, director sales & marketing, Locamation Isle of Man government Michael Fallon MP Simon Puryer, MD, i-Realise Ltd Richard Harris, vice president, global fraud, Experian Mary Turner, CEO, AlertMe Christine Hallett, CEO, Carey Pensions UK Frank Mackel, MD, Rohde & Schwarz UK Gero Renker, director, Program Framework Tom Hoad, underwriter, Kiln Rodney Turtle, strategic marketing director, Schneider Electric Ashish Misra, head of investment policy, Lloyds Bank Alastair McGibbon, director of research, NMI Tom Taylor, president, Association for Project Management Paul Hopkin, technical director, Airmic Baroness Verma, Parliamentary Under Sec for Energy Kieron Launder, chief investment o cer, Schroders John Moor, VP, Design Innovation System, NMI David Virden, MD, Mouchel Infrastructure Services Piers Horak, head of fraud & risk management, DataCash Mark de Vere White, president of electricity, Itron Richard Champion, CIO, Saniam Private Investments Rod Old eld, MD, GarField Microelectronics and Matrics Ltd David Walton, MD, Bestoutcome Ltd John Hurrell, CEO, Airmic Mary-Anne Daly, head of WM, Cazenove Capital Management Simon Segars, CEO, ARM Andrew Wolstenholme, CEO, Crossrail Laura Hutton, director of banking solutions, SAS Strategy Execution Eben Upton, founder, Raspberry Pi Foundation Christopher Worsley, CEO, CITI Ltd Brian Kirwan, head of market management, Allianz Mark Allinson, MD, Digital Opinion Women in Business Ian Wallace, sales director, Digi-Key Corporation Alan Leaman, CEO, Management Consultancies Association Nick Askaro , CEO, EMC Management Consultants Ltd Ruby McGregor-Smith, chair, Women’s Business Council Paul Wells, CEO, sureCore Retail Nick Leeson, the original rogue trader Jean Baron-Mazloumian, MD, Alexander Proudfoot Lubna Haq, director, Hay Group Sir Hossein Yassaie, CEO, Imagination Technologies Tom Adeyoola, CEO, Metail John Marsden, fraud expert, Equifax Richard Brown, managing partner, Cognosis Amanda Bolt, founder, BoardroomMum Leo Zancani, CTO, Ontology Systems Matt Bradley, RBTE event director Terry Neal, CEO, Infosec Skills Prof David Buchanan, Cran eld School of Management Spencer ompson, economic analyst, IPPR Liz Claydon, head of consumer markets, KPMG Katherine Outhwaite, commercial director, Willis Simon Clayden, chief business architect, AXA Steve Varley, UK chairman and managing partner, E&Y Precious Metals Dominic Edmunds, CEO, SafeCycle Fiona Le Poidevin, chief executive, Guernsey Finance John Cridland, Director, CBI Barbara Colledge, Dean of Business & Law, Leeds Biz School Roberta Benteler, founder, Avenue 32 Nigel Fountain, MD, Dilax Systems Nick Powis, crisis consultancy manager, Marsh Digby Jones, businessman Robert Grant, founding partner, Cititec Russell Clark, CEO, Wolf Minerals Patrick Gallagher, CEO, CitySprint James D Ratley, CEO, ACFE Nicola Gillen, director of Strategy+, AECOM Sir Roger Carr, founding mentor, Mentore Consulting Stephen Clayson, CEO, ECR Minerals Lee Gill, VP, retail strategy, JDA Software Shonali Routray, legal director, Public Concern At Work Stephen Grant, MD, Cititec Joelle Warren, chair, Warren Partners Christopher Hall, chairman, Stratex International John Grimes, leasing director, Land Securities Ashish Singh, risk transformation director, EY Prof Veronica Hope Hailey, dean, Bath University Mangement Norman Burden, chief exec, True North Human Capital David Jollie, strategic analyst, Mitsui Precious Metals Stu Hill, MD, wnDirect Michelle Spillar, utilities business manager, the Met O ce School Jon Dymond, director, Hay Group Nikos Kavalis, director, Metals Focus Kelly Hoppen, entrepreneur and Dragon Paul Stokes, chief operation o cer, Wynward Group Jo Mo att, MD, Woodreed Joanna Santinon, tax partner, E&Y Paul Lusty, British Geological Survey Richard Lim, head of biz info, British Retail Consortium Graham Wallace, business strategist, Esri UK Ilya Pozin, CEO, Open Me Dr Elisabeth Kelan, King’s College, London Robin Newbould, MD, Bullion Rock Graham Long, VP, Enterprise Business Team, Samsung Bradley Wiskirchen, CEO, Kount Charles Scott, partner, e Berkeley Partnership Dr Patrizia Kokot, lecturer, Henley Business School Ian Williams, CEO, Charteris Treasury Portfolio Managers Ian MacRitchie, chairman, Hobbs Graham Scrivener, MD, EMEA, Forum Louise Ferguson and Kate Cotton, founders, Skinny Tan Matt McCormack, director of buying, John Lewis Smart Grids Mohini Venkatesh, Nat Council for Behavioural Health Ursula Morgenstern, CEO, Atos UK and Ireland Project Management David McCorquodale, head of retail, KPMG Alan Aldridge, exec director, ESTA Chris Wakerley, MD, Boxwood Sarah Hathaway, Head of ACCA UK Jason Atkinson, chairman, Interim Management Association Kevin McSpadden, CEO, more2 David Brown, VP Europe, Gentrack Heather Jackson, CEO, Inspirational Journey Andrew Bragg, CEO, Association for Project Management Neil Poultney, MD, Vodat International – Response Laurence Carpanini, director of smart metering, IBM UK & IRE Supply Chains Yvonne Baker, chief executive, Myscience Richard Cli ord, managing director, Campion Willcocks Jane Priddis, Brighton Business School Gaynor Hartnell, chief exec, UK Renewable Energy Association Jolyon Austin, MD supply chain management, Accenture Denise Kaufmann, CEO, Ketchum Lord Sebastian Coe, chairman, London 2012 Miles Quitmann, chief commercial o cer, Prozama Mark Elborne, CEO, GE UK Hamish Brewer, chief executive, JDA Kate Lanz, MD, Lanz Executive Coaching Dominic Cook, partner, Bird & Bird Tina Royall, director of marketing, Future Retail Solutions Matt Freeman, DNV GL – Energy Adrian Chamberlain, CEO, Achilles Hayley Fisher, people director, omson Online Bene ts Andrew Craddock, Technical Director, DSDM Consortium Vince Russell, MD, e Cloud David Green, business development director, SmartReach Mark Coxhead, MD, Woodsford Tradebridge Isabel Naido, global HR director, Capco Hugh Ellis, head of policy, Town & Country Planning Ass. Andy Stringer, location planning manager, Argos Ra Haladjian, founder, Sen.se Karen Dodds, director, DNV Joelle Warren, exec director, Warren Partners Deborah Feakins, co-lead, Change Management Institute Angus irlwell, CEO, Hotel Chocolat Rich Hampshire, smart markets lead, CGI Carmel Giblin, CEO, Sedex Carole Woodhead, CEO, Hermes Bent Flyvbjerg, Said Business School Jason ompson, regional MD Europe, epay Limited James Harbidge, programme manager, Intellect UK Professor Jan Godsell, University of Warwick erese Tucker, CEO, Blackline Systems Melanie Franklin, founder, Agile Change Management David Upton, MD, DA Systems Steve Howard, director, Technolog Ltd Jane Gorick, MD, LPR UK Ann Swain, CEO, APSCo Geo Haley, global chairman, Int Project Finance Association Chris Webster, VP, Consumer Products and Retail, Capgemini Nigel Hughes, director of energy, Itron UK Mike Hawthorne, principal, E cio

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