Tivoli® System Automation for Integrated Operations Management
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Tivoli® System Automation for Integrated Operations Management User’s Guide SC23-6113-01 Tivoli® System Automation for Integrated Operations Management User’s Guide SC23-6113-01 Note: Before using this information and the product it supports, be sure to read the general information in Notices. This edition applies to version 2.1 of IBM Tivoli System Automation for Integrated Operations Management (5724-L47) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright International Business Machines Corporation 2007, 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Figures ...................................xiii Tables ....................................xv About This Document.............................xvii Who should read this document ............................xvii How this document is organized............................xvii Notices and statements used in this document .......................xvii Using the documentation ..............................xviii Printing this document ..............................xviii Printing problems? ...............................xviii Contacting Adobe ...............................xviii Adding annotations to PDF files ...........................xix New in this release ..............................xxi New product name ................................xxi Alert escalation feature ...............................xxi REXX enhancements ................................xxi Security enhancements ...............................xxi Other enhancements ................................xxii Documentation changes ...............................xxii Part 1. Getting started.............................1 Chapter 1. Learning About SA IOM ........................3 SA IOM overview .................................3 SA IOM and the client/server model ..........................4 How SA IOM works ................................5 Host system connectivity ..............................5 Client connectivity ................................5 Peer connectivity .................................6 Automation and notification .............................6 Message Collector capability .............................6 REXX-based extensibility ..............................7 SA IOM features ..................................7 Emulation features ................................7 REXX scripts ..................................8 Additional security features of SA IOM servers and clients...................8 Chapter 2. Planning your SA IOM configuration ..................11 Planning overview .................................11 Client and server security and Windows..........................12 SA IOM and Windows security ...........................12 Windows Service security considerations ........................12 Software requirements ................................14 Software requirements for the server ..........................14 Software requirements for the client ..........................14 Software requirements for the Web-based user interface ...................14 Software requirements for the database .........................14 Description of installation components ..........................15 The SA IOM installation program ...........................15 SA IOM executable programs ............................15 Web-based user interface and database software (optional) ..................16 Encryption software ...............................17 © Copyright IBM Corp. 2007, 2008 iii Unicode software ................................17 Support DLLs and drivers .............................17 System DLLs ..................................17 README file ..................................17 Default configuration and log files...........................17 Sample REXX programs ..............................17 TCP/IP considerations................................18 SA IOM TCP/IP port usage .............................18 SA IOM server and client TCP/IP KEEPALIVE support ...................19 About modems ..................................19 About configuring modems .............................20 Using modems for SA IOM client/server communication ...................20 Using modems for other SA IOM purposes .......................20 Modem recommendations .............................20 About direct connections ...............................20 Direct connection requirements ............................21 About hardware adapters...............................21 TN3270E connections ...............................21 Voice adapters .................................21 LAN adapters .................................21 Serial port expansion adapters ............................21 3270 adapters (deprecated) .............................22 REXX support requirements (optional) ..........................22 About REXX on Windows .............................22 Supported software for REXX support .........................22 Making Object REXX available to users running SA IOM server.................23 TN3270E operational environment............................23 About the TN3270E environment ...........................23 3270 emulation requirements (deprecated) .........................24 About 3270 emulation adapters............................24 Supported 3270 emulation adapters ..........................24 Voice control requirements (optional) ...........................24 Beeper paging and time acquisition requirements (optional) ...................25 Beeper paging requirements .............................25 Time acquisition requirements ............................25 Beeper paging and time acquisition can share a port.....................25 SA IOM as a Windows Service .............................25 Windows Services ................................25 Client/Server compatibility considerations .........................26 Where to go from here ...............................26 Chapter 3. Installing and configuring SA IOM ...................27 Installing and verifying SA IOM ............................27 Installing SA IOM ................................27 Installing SA IOM sample scripts ...........................30 Verifying SA IOM installation ............................30 Client and server profile parameters ...........................31 Locating new client and server profile parameters .....................31 Logging on to SA IOM the first time ...........................31 Logging on to the server from a local client .......................31 Renaming the server ...............................32 Uninstalling SA IOM (optional) ............................32 Installing modems .................................33 Adding modems to the Windows environment ......................33 Testing modems .................................34 Chapter 4. Starting and stopping SA IOM.....................35 Starting and stopping the server ............................35 Starting the server ................................35 Stopping the server................................36 iv Connecting to a server from a configured client .......................38 Before you start .................................38 Logging on ..................................38 Configuring the client ................................39 Before you start .................................39 Defining a server connection ............................39 Difficulty connecting ...............................39 Defining general properties of the client .........................39 Part 2. "Classic" user and administrator tasks.................41 Chapter 5. About the user interface .......................43 About the SA IOM server ..............................44 Server component states ..............................44 About the SA IOM client...............................45 Client control window panels ............................46 Controlling scripts .................................47 Script information ................................47 Starting scripts .................................47 Stopping scripts .................................48 Viewing script output ...............................49 Authority and the Scripts panel display .........................49 Managing users ..................................49 List of users ..................................50 Disconnecting users ...............................50 Sending messages ................................51 Authority and the Users control panel .........................51 Using Help ...................................51 Other types of help ................................51 Recommendation ................................52 Messages ....................................52 About SA IOM Service Manager ............................52 SA IOM Service Manager .............................52 Service Manager property pages ...........................52 Chapter 6. Administering SA IOM software ....................55 Performing configuration tasks .............................55 User authority required ..............................55 System administrator tasks ..............................55 System administrator responsibilities ..........................56 Defining general properties ..............................56 How to define general properties ...........................56 Defining host sessions ................................57 Defining a Message Collector session ..........................57 Defining a TN3270E session .............................58 Defining a 3270 session using