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Webinar Series | Episode Five

● OUR PRESENTATION IS DUE TO START ● TUESDAY May 16th 4:00PM (GMT) & 10:00AM (CST)

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We’re a global team of Dell technicians with highly varied specialties and interests, but most importantly, a shared passion for Social Media and customer support.

Shawn Burton Sr. Social Media Analyst

• Born in England, moved to Texas in 2009 • Worked at Dell from 2011 • Started work with the Social Media team in 2013

Hobbies: I’m not happy unless my hands are smeared with engine oil, covered with dirt from the garden, full of wood splinters, or inside a computer. We're here for you 24/7 through multiple social channels, offering global technical support for our business systems. Find us on Twitter to get valuable information & support for your company’s IT infrastructure. Follow:

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Agenda Part 1: Multiple Monitors Intro Part 2: Setups & Configurations Part 3: Troubleshooting & FAQs Resources

Troubleshooting Multiple Monitor Issues on Dell Systems SLN151719 How to configure multiple monitors to work with the Dell Chromebox for Meetings SLN294344 • Dell Support Guides How to configure three (3) displays on a Dell Latitude Notebook with Intel HD 4x00 Graphics SLN115952 How to Configure U2415 Monitor Daisy Chaining on Intel HD Graphics SLN295251 • Community Forum How to configure multiple monitors using an AMD Eyefinity Graphics Adapter SLN130078 How to configure a Dell OptiPlex XX10-series and XX20-series system with Intel HD 4000 Graphics for 3 Displays SLN115893 How to configure two external monitors with DisplayPort 1.2 Multi-Stream support to work with the Precision M4800 SLN293813 How to configure multiple displays on a Dell PC using the Ubuntu operating system SLN298529 • English Webinars Why can't I connect my existing monitor to my new Dell system? SLN208276 • All Language Webinars How to Setup Multiple Monitors SLN129825 Configuring Latitude E5540 and E5440 systems for multiple (up to 3) displays SLN288917 OptiPlex 7020 displaying no video through the DisplayPort connection using a dual-monitor configuration SLN297738 How can I configure Multiple displays for the Venue 11 Pro 7140 tablet system HOW10560 Configuring Latitude E5540 and E5440 systems for multiple (up to 3) displays SLN288917 • @DellCaresPRO LCD display and multiple LCD display frequently asked questions (FAQs) QNA43649 How to Setup Multiple Monitors in Windows 7 SLN128740 How to Setup Multiple Monitors in Windows 10 SLN297870 How to Use and Troubleshoot the Dell Thunderbolt Dock (TB16) SLN301075 @DELLCARESPRO COMMERCIAL SOCIAL MEDIA TECHNICAL SUPPORT WEBINARS

http://www.dell.com/support/article/us/en/19/SLN301754/enPart 1. Multiple Monitors Intro

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Introduction

Why Use Multiple Monitors?

Why not!? More screens means more workable space, more multitasking, more videos, more recording, more gaming, more productivity, more more more!...

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IDC InfoBrief, sponsored by Dell Why Use?

Monitor Trends

Dell sponsored an IDC Infobrief on monitor utilization trends and future use predictions.

I’m sure its no surprise, but multiple monitor configuration are becoming the norm for most office environments.

Screen size increases and extra monitors are extending the on-screen real estate available for more and more users.

Average screen size being estimated to hit 21.6” by 2019

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IDC InfoBrief, sponsored by Dell

Single Vs. Dual Monitor: Perceived Satisfaction (1=Lowest,7=Highest)

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IDC InfoBrief, sponsored by Dell

One Vs. Two

Productivity

This Infobrief study suggested that dual monitor set ups provide considerable productivity benefits over single monitor configurations when performing basic office tasks that require multiple information sources.

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http://www.dell.com/support/article/us/en/19/SLN301754/enPart 2. Setups & Configurations

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Video Graphics Array (VGA) Display Port (DP) Know your Ports

Thunderbolt (TB)

Digital Video Interface (DVI) Display Port (DP) has the capability to provide a scalable digital display interface with optional audio and high-definition content protection Thunderbolt (TB) (HDCP).

High-Definition Multimedia Interface (HDMI) provides the same quality of video signal as DVI. However HDMI can provide an audio signal through the same cable (when supported by the Video Card). High-Definition Multimedia Interface (HDMI) Digital Video Interface (DVI) connections provide a higher quality signal than VGA cables.

Video Graphics Array (VGA) is the analog standard for connecting monitors to computers. A VGA cable should be used if for basic analog connections.

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Monitor Input

Connections

What Video Ports Can Be Adapted

Your system and your monitors don’t always have to have matching in/outputs. Adapters are commonly used to convert video signals through various ports.

Note: Adapters can also be a key point of failure when troubleshooting display issues. When at all System Output System possible we would recommend stripping a configuration to its minimum (removing adapters to troubleshoot).

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Example DisplayPort configuration with Dell U2415 Displays Daisy Chaining

Multi-Stream Transport (MST)

Either using Display Port (DP) 1.2, or Thunderbolt 3 connectivity we can now utilize MST to push video signals through a chained display connection.

When connecting via DP remember the first monitor in the chain will require DP1.2 capabilities / enabled in the OSD and both the DP (in) and DP (out) ports to be utilized. The second display will require DP1.2 to be disabled.

Power DP(In) Power DP(In) Thunderbolt 3 can support two monitors on 4K at 60Hz. DP(Out)

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How to Setup

Windows 10 Settings

After you connect the monitors to your Dell computer, you can select the Display Style that best suits your needs. Windows Provides the following four options to change how the desktop is displayed:

• PC Screen Only: The second monitor is ignored and only the primary monitor is used. • Duplicate: The second monitor mirrors the primary monitor. • Extend: The desktop of your PC is extended across the two monitors and allows you to have a desktop that spans across both monitors. • Second Screen Only: The primary monitor will be disabled and only the secondary monitor will be used.

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How to Setup

Changing Windows 10 display style

Windows Key + P Keyboard Shortcut 1. Close all open programs. 2. Hold down the Windows key and press the P key on your keyboard. 3. Select one of the following display style options (Figure 1)

Display Settings Menu 1. Close all open programs. 2. Right-click an empty area on your desktop, and click Display Settings (Figure 2). Figure 1. Figure 2. 3. Click the Multiple Displays drop-down list, and select Duplicate these displays or Extend these displays or Show only on 1 or Show only on 2 (Figure 3). If you cannot see the second monitor(s) listed, click Detect. If this does not work, try to reconnect the cables on your monitor, restart the computer and repeat steps 1 and 2. Figure 3. 4. Click Identify to see which monitor is number 1 (Primary Monitor) and number 2 (Secondary Monitor).

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http://www.dell.com/support/article/us/en/19/SLN301754/enPart 3. Troubleshooting & FAQs

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Continued

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@DELLCARESPRO COMMERCIAL SOCIAL MEDIA TECHNICAL SUPPORT WEBINARS Setup/Issues on Dock

TB16 Multiple Monitor Setup

How many monitors can be supported and what is max monitor resolution?

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mDP USB-C

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No Connection Detected

1. Run a ‘Self Test’. On Dell monitors this is performed by removing the video cable from the display and powering up the monitor. The self test is successful if you see a self test alert or "No Signal" alert appear on screen.

2. Check your power and signal cables for any damage and/or swap with known good cables.

3. Is an adapter is being used? If yes, try with a known good adapter or, if possible, remove the adapter from the setup using direct cable connections.

4. Re-setting the monitor defaults may resolve no signal problems. This procedure will vary between models so check your monitor's manual for further instructions. www.dell.com/support/manuals

5. Try connecting the suspect monitors individually or to another known working system. If the monitors function correctly in either configuration we can No signal issues are usually identified by examining the power button LED (for Dell monitors, this will concentrate troubleshooting on the computer. be amber in colour if there is an issue) or by seeing a "No signal" alert on the screen (pictured above).

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No Video on 2nd Monitor

1. Rule out a hardware issues by using the "No Signal" troubleshooting on the previous page.

2. Swap monitor connections if possible (example, connect a VGA cable to your monitor rather than a DVI cable) in the hopes to identify a route cause.

3. If possible, connect the monitor to a different video card port on your system.

4. Make sure that your system or video card is capable of multiple monitor displays. This involves researching your system or video card specifications to ensure that the system or video card is able to run a multiple monitor configuration. Dell system specs will be listed in your Service Manuals

5. If you have a video card from a third-party company, check your video card's manual or contact your video card manufacturer for information. Continued

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No Video on 2nd Monitor

6. Ensure that the multiple monitors are detected in your operating system: • Windows 7 • Windows 8 • Windows 10

7. If detected, you may have to enter the video card manufacturer's control panel and enable the multiple monitor configuration. These control panels can change frequently. Your video card manufacturer will have more information on their control panels.

8. Update your video drivers from our Support Site and follow the instructions below. 1) Download the latest driver from the Dell Support Site or video card manufacturer 2) Remove the current driver – Generally this can be done from the Control Panel > Add or Remove Programs and uninstalling your NVIDIA, ATi or Intel video card applications 3) Reboot, and on restart cancel the "Installing New Hardware" wizard dialog box 4) Run your downloaded driver update

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Resolution Issues

Problems with Max / Native

1. Verify the resolution specs of your monitor. If Dell, this will be in your Service Manual

2. Check your GPU / video card can output at the desired resolution

3. Update the video driver (following the steps provided on the previous ‘No Video on 2nd Monitor’ page)

4. Check your Adapters impact (example, using a single link DVI adapter when your monitor may have a native resolution higher than that provided by single link DVI). If you are able to, try removing adapters and only use the cables to connect your monitor and system.

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3 Monitors

3 GPU Ports, But Only 2 Displays Work?

Having 3 ports on your GPU / Graphics Adapter, does necessarily mean that the card supports 3 independent displays.

Many cards can only support 2 displays on the 3 ports. It all depends on the specifications of the graphics adapter. In most cases, if you can only configure 2 displays, the card has a dual channel video controller or 2 of the ports share a channel, both setups limiting the card to 2 displays..

Note: Desktop users. Don’t mix your Motherboard GPU out & video card out.

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Update the firmware on the monitor from the Dell support Website

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Video Ghosting or FAQ Image Retention Overshooting.

Most Dell displays are factory tuned to Modern monitors may experience slight Image provide the best viewing performance for Light Leakage Retention when a static image is displayed on office and graphics productivity. In certain the screen over extended periods of time. This applications with fast moving images (e.g. NOTE: Some Light leakage will exist on all is normal IPS panel behavior. fast moving games), imaging ghosting, which monitors and this is normal in the monitor appears as a trailing shadow, may occur. industry. Workaround: Do one or more of the following: Solution: Light leakage should not be inspected in dark • Use the Power Management feature from 1. Go to the Monitor On-Screen Display room. your system to turn off the monitor at all (OSD) Menu times when the display not in use. All monitors are inspected per industry • Use a dynamically changing screensaver. 2. Select Display, then select Response standard, which is with 150lux ambient lighting • Run LCD Conditioning to reduce minor Time (similar to typical office lighting). Any visual cases of Image Retention. inspection should be done in the same manner. • Go to the Monitor On-Screen Display 3. Switch between Normal or Fast to find (OSD) Menu, select Others, select LCD the best performance for your When checking your display for excessive Conditioning application leakage, make sure to note areas with more • Select "Enable" visible light and check for bezel damage in • Let LCD Conditioning run for 20 minutes. those areas.

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