Drs Webb & Crowther

MAIN BRANCH SURGERY SURGERY Catterick Village Orchard House Health Centre Colburn Surgery High Street Easton Way Catterick Village Colburn RICHMOND CATTERICK GARRISON DL10 7LD DL9 4GA Tel: (01748) 811475 Tel: (01748) 830500 Fax: (01748) 818284 Fax: (01748) 835420

FOR EMERGENCIES AT ANY TIME PLEASE TELEPHONE 01748 811475

www.catterickandcolburnmedicalgroup.co.uk Welcome To HOW TO REGISTER Your Rights and Responsibilities Catterick Village Health Centre You may register with this practice if you live within our practice area. To register with our practice, just ask at reception and you will be given a registration & Colburn Surgery form to complete and a questionnaire about your medical history. You will be registered with a named doctor (Dr Webb or Dr Crowther) but you may DOCTORS be seen by another doctor. If you want to see a particular doctor, you will have to Dr Chris WEBB (m) MB, ChB, DRCOG, DFFP, MRCGP (1993) Leeds wait for the first available appointment with that doctor. Dr Rebecca CROWTHER (f) MBBS, MRCGP (2006) Newcastle Apart from geographical reasons, the only other grounds that we may use for refusing to accept a patient would be a previous breakdown in the relationship with the GP, SURGERY OPENING HOURS or a history of violence. We would ask that at all times you show respect to our staff Catterick Village - Drop In Surgery We reserve the right to take steps to have any patient who is violent or abusive Monday, Wednesday and Friday - 9.30 - 10.30am removed from our list after due warning. Colburn - Drop In Surgery Tuesday and Thursday - 9.30 - 10.30am APPOINTMENTS

Consultations are by appointment only in the afternoon Monday to Friday at both Catterick Village Health Centre surgeries from 2.30 to 5.00pm. Whenever possible the doctor will see you in surgery by appointment which can be made by telephoning the receptionist on 01748 811475 between 8.00am and EXTENDED ACCESS OPENING HOURS 5.30pm. They will give you details of the first available appointment or will arrange an appointment time to suit you from those available. Genuinely urgent cases will The practice now offers extended hours at the surgery from 6.30 - 9.30pm, one evening always be seen on the same day but please be prepared to wait as you will be seen per week - the day of the week will vary on a weekly basis. These appointments are for in addition to those who have an appointment. If you cannot keep an appointment, patients who work full-time and cannot get to the surgery during normal working hours. please let us know as soon as possible, as it frees an appointment for someone else Please contact the practice for more details on how to book these appointments. to potentially use. The surgery will not be open for telephone calls and visits during these extended hours. Colburn Surgery The Out-of-Hours Service - NHS non-emergency line (111) is available during these times An appointment system also operates at Colburn Surgery. Please telephone to cover all other services. 01748 830500, if possible in the morning between 8.30 - 10.00am, to make an appointment. YOU AND YOUR DOCTOR URGENT cases will always be seen on the same day. We have three full-time doctors working as a partnership at the practice. Although PLEASE DO NOT TELEPHONE FOR APPOINTMENTS you will be registered with a named doctor, you may see any one of the doctors in BEFORE 8.30AM, AFTER 5.30PM OR AT WEEKENDS. the practice. We ask that when you register with us, you register as a whole family, There are no Saturday or Sunday morning surgeries. In cases of emergency, please if that is applicable. ring 01748 811475 and your call will be put through to the out of hours service. We also offer an online service for ordering prescriptions and booking appointments. Please contact the surgery to register for online services. Proof of identification is required.

Go to: www.catterickandcolburnmedicalgroup.co.uk Go to: www.catterickandcolburnmedicalgroup.co.uk HOME VISITS Requests for home visits should be made by 10.00am whenever possible and John Blenkiron should be requested only when the patient is too ill to be brought to the surgery. For Catterick Village Health Centre patients should telephone 01748 811475 & Sons Ltd and, for Colburn Surgery, 01748 830500. Outside of surgery hours please ring 01748 811475. Funeral Directors Please give details of the patient's name, age, address and telephone number. Please give the receptionist a description of the problem as this helps the doctor to assess the urgency of the visit. Family Owned Local Funeral Directors To help us get there as soon as possible please ensure your house number or name is easily visible from the road at night. If you know your house is difficult to locate Tel: RICHMOND 01748 850033 please give clear instructions. Tel: LEYBURN 01969 625048 WHEN THE SURGERY IS CLOSED Day & Night When the surgery closes the telephone is switched through to the out of hours service; NHS non-emergency line (111). They are a team of doctors who will give advice over the telephone, Private Rest Rooms but will contact the doctor on duty in the area if they feel your call warrants a visit. This system Golden Charter Pre-Payment Plans operates an "out-of-hours" service, including weekends and Bank Holidays. In cases of emergency, again please ring 01748 811475. You will automatically hear a VICTORIA HOUSE • 21 QUEENS ROAD • RICHMOND • DL10 4AJ message telling you how to contact the out of hours service - they will advise, contact an ambulance for you if necessary or notify the GP on-call. If there is an emergency What To Do In Time Of Bereavement which cannot wait for the doctor's arrival, then we suggest you dial 999 and ask Death is an inevitable fact of life. But many of us never think about what we need to do until for the ambulance service. we are faced with the situation. It is at this time you need all the help and support possible to help you through the grieving process. The doctors and staff at the surgery are available to give EMERGENCY DENTIST you advice and guidance. However, there are certain practical steps you need to know about. If you require emergency dental services when your dentist is closed, please call 111. If someone dies at home • Telephone the doctor who will visit to confirm that death has taken place and advise you REPEAT PRESCRIPTIONS how to obtain the death certificate. If you are on regular treatment and require repeat medication, please indicate by • Contact a funeral director who will be able to advise you on registration procedures and a tick on the repeat prescription slip which medicines you require and deliver the funeral arrangements. request to Catterick Village Health Centre/Colburn Surgery. Please give 48 hours' If someone dies in hospital notice when requesting repeat prescriptions; this does not include a Saturday or Sunday, as repeat prescriptions are not done at the weekends. • Contact your local funeral director to engage their services.

Advertising Feature • Collect the doctor’s death certificate from the hospital. You can also order your repeat prescription on-line. This requires registration. You will need photographic identification ie passport, driving licence etc. In all cases of death • Contact the registrar’s office for the area in which the death took place and make an Please note - sometimes the names of your drugs may have been changed from the appointment to take in the death certificate. You should also take to this meeting the manufacturer's or trade name to the name of the ingredient. This may affect the deceased’s medical card (if available) and birth certificate. The registrar will then issue you appearance but should not alter the effect of your medication. We shall try to inform with a document which will allow the funeral to take place. you at the time of collection of any changes and if you feel there is a difference in • Take this form to your chosen funeral director who, after discussion with you, will take over effect please let us know. many of the arrangements for the funeral.

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Please visit: www.catterickandcolburnmedicalgroup.co.uk TESTS AND SPECIMENS MEDICALS Generally, fresh specimens are required for accurate results; these should be taken These Are By Appointment Only or delivered to the surgery before 12 noon, between Monday and Friday. Insurance, pre-employment and other third party medicals. RESULTS AND HOSPITAL LETTERS PRACTICE STAFF X-rays, hospital letters and results may take two to four weeks to come back to the Practice Manager Miss Lyn Akers practice. When telephoning for a result, please ring between 11.00am and 3.30pm. If you want to see a doctor about results or hospital letters, please check with the Office Manager Mrs Julie Meakin receptionist that the letter/result is back first before making an appointment. Receptionists Mrs Carol Gough Ms Sue Hayes Mrs Andrea Gillen Mr Craig Jones CLINICS Ms Anya Hockey Mrs Sharon Kelly We run health promotion clinics which are designed to give general advice and Secretary Miss Julia Davies maintenance on good health, surveillance for disease, disability and other health problems. These clinics will also offer further management and follow-up to those OTHER MEMBERS OF THE PRACTICE TEAM suffering with chronic diseases: Practice Nurses Mrs Michelle Giddens Mrs Julie Clement Well Person Anti-smoking Asthma Mrs Helen Syddall

Medication Review Menopause Diabetes Nurse Practitioner Mrs Samantha Cotgrave

Diet & Exercise Well Baby Well Woman Health Care Assistants Mrs Janet Ilsley Ms Sue Hayes Well Man (MOT) Chiropody Heart Disease Prevention The practice nurses will see you by appointment at Catterick Village Health Centre Physiotherapy is available on the surgery premises, but can only be arranged if felt and Colburn Surgery during surgery times. They can help and advise on: appropriate on consultation with the doctors. Immunisations and Vaccinations These clinics are by appointment at both Catterick Village Health Centre and Colburn Family Planning Breast Self-examination Surgery - during surgery hours with the practice nurse. Cervical Smear Tests Removal Of Sutures Wound Dressings Ear Syringing TRAVEL INFORMATION Other referrals are made by your doctor.

Vaccination For Travel Health Visitors The surgery now offers travel immunisations and information. Please ask at reception for a travel questionnaire and an appointment to see the practice nurse. Please Health visitors are all qualified nurses, who are trained to advise on all matters complete the questionnaire and return it to the practice as soon as possible before relating to health and development, especially in the care of families and young your appointment - this enables the nurse to prepare your immunisation programme. people. They can be contacted by ringing 01609 797582 between 9.00 - 10.00am, Please note that admin charges may apply. Monday to Friday. Others who see patients are: Reach out for help today - it is good to talk 2 District Nurses 3 Community Midwives Would talking help? You don’t have to suffer alone. Why wait for an appointment on the NHS? Taking the first step is the hardest 1 Chiropodist 1 Physiotherapist There may be a qualified local counsellor but remember everyone needs help 1 Community Psychiatric Nurse 2 Health Care Assistants that could see you today and help you at certain points in their lives. Pamela Port 07793 132050 get back to the real you more quickly. [email protected] Call a private counsellor for more details now! www.theodysseypractice.com Go to: www.catterickandcolburnmedicalgroup.co.uk Please visit: www.catterickandcolburnmedicalgroup.co.uk COMPUTER CONFIDENTIALITY: If you would like to see what information is held about you on our computer, please PRACTICE COMPUTER AND PATIENT RECORDS ask the receptionist. An appointment will be made outside of surgery times and there Information is collected and held, often on computer, in order that you receive proper will be a covering administrative charge of £10 and a charge of 10p per page for any care and treatment. You have a right of access to these medical records. copies required. The responsible use of this information is governed mainly by medical ethics but also by the Data Protection Act. Necessary information may be shared with other people BACK-UP SERVICES involved in your care and with local and national NHS administration. Your permission is needed before we can pass information to people such as solicitors Hospitals, Social Services (for handicapped, elderly, home helps, accommodation, and insurance companies. Where possible, information is given without personal meals on wheels), incontinence assessment and appliances, child guidance, police, identification. probation, Legal Aid, Citizens Advice Bureau, self-help groups etc. Please ask for details. GP EARNINGS ADDITIONAL SERVICES NHS require that the net earnings of doctors engaged in the practice is The following services are provided by the named doctors: publicised, and the required disclosure is shown below. Maternity Medical Services: Dr Webb and Dr Crowther However it should be noted that the prescribed method for calculating earnings is Contraceptive Services: Dr Webb and Dr Crowther potentially misleading because it takes no account of how much time doctors spend Child Health Surveillance: Dr Webb and Dr Crowther working in the practice, and should not be used to form any judgement about GP Minor Surgery: (by appointment) Dr Webb and Dr Crowther earnings, nor to make any comparison with any other practice. The average pay for GP’s working in Dr Webb, Forsythe and Crowther in the last financial year was £101,100 before tax and National Insurance. This is for 3 full time PATIENT PARTICIPATION OR COMPLAINTS GP’s, 0 part time GP’s and 0 Locum GP’s who worked in the practice for more than If you have any suggestions whereby an improvement can be made to the services 6 months. available to you as a patient, please contact our Management Team to let us know. We try to ensure that the doctors and staff provide a courteous and efficient service. FINANCIAL SUPERVISION We realise that occasionally things do not go as smoothly as we would like. If you think this has happened to you, please come and tell us so that we can help you to In order to ensure that the NHS receives value for money and to avoid fraud, the sort the problem out. government requires the Primary Care Trust to check that we have done the work for which we claim fees. This may involve officers from the Primary Care Trust looking at medical records. If you do not agree to this, please inform the practice manager. ZERO TOLERANCE We strongly support the NHS policy on zero tolerance. Anyone attending the surgery PALS who abuses the GPs, staff or other patients be it verbally, physically or in any threatening Patient Advice and Liaison Service has been introduced by the Government as part of manner whatsoever, will risk removal from the practice list. In extreme cases we may the NHS Plan to improve the experience of patients and their carers. Their functions are: summon the police to remove offenders from the practice premises. · To provide a source of information about NHS services · To address patients’ and their families’ concerns FREEDOM OF INFORMATION - PUBLICATION SCHEME · To resolve day-to-day issues on the spot. PALS can be contacted by telephoning 0800 028 2462 The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice The nearest Walk-in Centre is: intends to routinely make available. This scheme is available from reception. Dr Piper House, King Street, Darlington County Durham DL3 6JL

Go to: www.catterickandcolburnmedicalgroup.co.uk Please visit: www.catterickandcolburnmedicalgroup.co.uk USEFUL TELEPHONE NUMBERS Antiseptic Solution PALS (Patient Advice and Liaison Service)...... 0800 028 2462 One teaspoon diluted in warm water for cleaning cuts and grazes. Community Physiotherapist...... 01969 623959 Antiseptic Cream For treating septic spots, sores in the nose and grazes. Friarage Hospital, Northallerton...... 01609 779911 Calamine Lotion NHS North and York...... 01423 815150 For dabbing (not rubbing) on insect bites, stings and sunburn. HORIZONS (Alcohol Abuse Service)...... 01723 330730 Dressing Strips Catterick Village Pharmacy...... 01748 810750 For minor cuts. NHS Direct...... 0845 4647 3" Wide Crepe Bandage To keep dressings in place. To support sprained or bruised joints. NHS Direct on-line...... www.nhsdirect.nhs.uk Cotton Wool Registrar of Births, Marriages and Deaths...... 01609 780780 (ext. 2602) For cleaning cuts and grazes. Richmond Volunteer Centre...... 01748 822537 Thermometer For fevers. Samaritans...... 01609 776161 Tweezers Social Services...... 01609 779999 For removing splinters. THE FAMILY MEDICINE CHEST REMEMBER THAT YOUR LOCAL CHEMIST CAN GIVE YOU ADVICE ABOUT MEDICINES. Here is a list of useful medicines and dressings with a description of their uses. All are quite cheap and worth stocking at home in readiness for minor illnesses. Struggling to get from A Cataracts KEEP THEM IN A BOX OR CUPBOARD WITH A LOCK - OR STORE THEM WELL and in need of OUT OF THE REACH OF CHILDREN. to B and in receipt of the mobility allowance? treatment? Soluble Aspirin Tablets Why wait? For adults and older children. Good for headaches, colds, sore throats and painful bruises. You may be entitled to a brand new car, even if you can’t drive. Many eye clinics offer a quick, efficient and safe lens replacement procedure that is Paracetamol Mixture Contact a local Motability For relief of pain or fever in young children. suitable for people with cataracts. garage for more Contact a local eye clinic today and get a Sedative Cough Linctus details today. new view on life! For dry or painful coughs - but not coughs caused by common colds. DEALS EXC“EXC1717EE” Menthol Crystals “ to ” at Bring your Add to hot water to make steam inhalations for treating catarrh and dry or painful SG Petch Richmond! coughs. life into focus! Vapour Rub Again, for steam inhalations. Also useful for children with stuffy noses or dry coughs. Worried about cataracts or other Rub on the chest and nose. vision problems? LONDON • BIRMINGAM Ephedrine Nose Drops Local eyecare experts LEEDS • BRISTOL For runny noses in children over one year old. Use before meals and at night but not AccuVision specialize in For more information please contact Richmond all aspects of eyecare. 0330 123 2020 for more than four days. GREEN HOWARDS WAY, RICHMOND, DL10 4SY TEL: 01748 821185 WWW.SGPETCH.CO.UK www.accuvision.co.uk SR/RR 09.18 (eBook) S03289Q - 23 Go to: www.catterickandcolburnmedicalgroup.co.uk PRACTICE AREA

Brompton High Gatherly on Swale Camp Centre Hipswell Catterick Bridge

Colburn Colburn River Swale Branch Surgery Catterick Village Kirby Health Scotton Fleetham Centre

Great Hauxwell Fencote Hunton Hackforth Patrick Brompton Little A1 Crakehall

ACCESS Both Catterick Village Health Centre and Colburn Surgery have access for disabled patients, wheelchairs and stretchers.

Which day nursery? Choosing the right day nursery for your child is vital. Full Day Care Nursery based in Richmond Ages 0 – 8 years welcome It is important to know Opening Times: whether the nursery is stimulating, 7.30am – 6.00pm happy, clean, safe and well managed. Monday to Friday So read the Ofsted report and give your local nursery a call and book an Tel: 01748 823 667 Email: [email protected] appointment to view today. www.rooftopsnurseryschool.co.uk

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