Emergency Restoration Plan

FINGER LAKES COMMUNICATIONS GROUP, INC.

EMERGENCY RESTORATION PLAN

Emergency Restoration Plan Index Finger Lakes Communications Group, Inc

Statement of Purpose ...... 1

Preliminary Plan Objectives ...... 2

Emergency Response Levels ...... 3

Roles and Responsibilities ...... 4

Special Circuit Trouble/CO Alarm Call Out ...... 5 Procedure, instructions, and personnel to notify for special circuit trouble and CO Alarm.

Emergency Internet Contact Numbers ...... 6 Trouble Repair for Internet Access for Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken

Emergency Phone Numbers to Be Called Before and After Work is Completed Trumansburg, Ovid, Interlaken ...... 7

Emergency Phone Numbers to be Called Before and After Work is Completed Phelps, Clifton Springs ...... 8

Emergency Service Contacts, Trumansburg, Ovid, Interlaken ...... 9 Includes AG Comm-GTE TAC, NYSEG, Verizon, Villages, Law Enforcement

Emergency Service Contacts, Phelps, Clifton Springs ...... 10 Includes AG Comm-GTE TAC, NYSEG, Verizon, Villages, Law Enforcement

Priority Restorals – Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken ...... 11 Critical customer priority restoral list

Emergency Contractors for Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken...... 12 List of contractors for needed repairs for alarms, electric, plumbing, truck repair, etc.

Generators ...... 13 Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken : storage locations, fuel type and locations that may be used.

Index.1 June 2004

Emergency Restoration Plan Index Finger Lakes Communications Group, Inc (continued)

Public Notification ...... 14

PSC Notification ...... 15 Instructions on why, how and who to notify in the event of major service interruptions. Communication Division Emergency Plan

Motels and Restaurants – Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken ...... 16

Suppliers for Equipment and Service - Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken...... 17 Vendors for hardware, battery chargers, Wescom, Port-a-Johns, etc.

Repair and Return List ...... 18 Vendors for repair/return services..

Directions for Telephone Call to/from Radio ...... 19 How to call from your radio and interconnect to the telephone. How to call from your telephone and interconnect to the radio.

Pager/Cell Phone Numbers for Phelps, Clifton Springs, Trumansburg, Ovid, Interlaken ..20

Employee Phone Numbers ...... 21

After Hours and Emergency Phone Numbers ...... 22

Route Maps ...... 23 Route maps for all exchanges.

NYSTA Emergency Assistance Handbook ...... 24

Technical Support – Central Office Equipment ...... 25

Index.2 June 2004

FLCG Preliminary Plan Objectives

This Emergency Restoration Plan is to address any type of emergency or major subscriber outage. Outages may be categorized as two (2) basic types: Level 1 and Level 2.

The objective of this plan is to efficiently restore service in a cost effective and timely fashion. This objective is true for both Level 1 and Level 2 emergencies.

The response is the same for both Level 1 and Level 2 emergencies and restoration for both have the same level of urgency. The only difference is the number and origin of resources used for each type of emergency.

Following this introductory section will be a detailed description of the steps that will be taken for these emergencies.

2.1 June 2004

Emergency Response Levels

LEVEL ONE A LEVEL ONE Emergency will be declared when 50 to 100 customers have their service affected in any way. It is estimated that all service can be restored within 48 hours. A LEVEL ONE Emergency will also be declared when over 100 customers have their service affected, but can be restored within 8 hours (eg: a cable cut, DCM24, RSU, etc.)

LEVEL TWO A LEVEL TWO Emergency will be declared when over 100 customers have their service affected in any way. It is estimated that it will take more than 8 hours to fully restore all service and/or outside forces will be required to restore service.

3.1 June 2004

Roles and Responsibilities

Basic Approach 4.2

Command Center 4.4

First Responder 4.5

Incident Commander 4.6

Assistant Incident Commander 4.7

Dispatch In Charge 4.8 All Employees

Personnel (by Department) 4.9

Emergency Information Spokesperson 4.10

4.1 June 2004

EMERGENCY RESTORATION OVERVIEW

The basic approach to emergency restoration consists of five phases:

ASSESS

PLAN

EXECUTE

VERIFY

POST MORTEM

ASSESSMENT PHASE

During the early stages of a major outage, there is typically limited and conflicting data concerning the nature and extent of the outage. The first step, therefore, is to assign individuals or teams of individuals to conduct an assessment of the emergency as quickly and accurately as possible before committing resources to specific tasks.

During this phase, the individuals and teams go into the field to observe conditions first hand and report their findings back to the Incident Commander. Their reports are used in the Planning Phase.

PLANNING PHASE

Armed with better information, the Incident Commander develops a plan to address the emergency in a logical and orderly fashion. During this phase issues such as the following are addressed:

Do we need additional resources or can our employees handle the emergency?

What type of help is needed (Line Crews, Cable Technicians, Back Hoe Operators, Tree Removal Services, etc)?

How much and what materials are required (cable, drop wire, guys, poles, anchors, etc) and where can they be procured quickly?

Establish communications with local Power Companies or other utilities if necessary.

Establish contact with law enforcement agencies, hospitals, schools, etc.

Establish a command center.

Activate emergency generators at CO and remote sites 4.2 June 2004

Personnel are assigned to restore service to priority customers first. The remaining area affected by the emergency is segmented by geography or concentration of subscribers. Teams are assigned to these specified service areas to begin restoring service. The restoration proceeds within the designated service areas road by road rather than by responding to individual trouble calls. This is much more efficient because it minimizes travel time within the affected area.

EXECUTION PHASE

During this phase, service is restored.

VERIFICATION PHASE

Throughout the restoration process, priority customers are contacted to ensure their service is restored.

When feasible, other customers are contacted to ensure their service has also been restored.

Once the Emergency has been declared over, the physical plant is inspected to determine if follow up work is required for conditions which may have been missed during the emergency. Examples are guys or anchors needing replacement, low hanging drops, damaged poles, etc. which were not service affecting but require attention.

POST MORTEM PHASE

Within two weeks of the end of the emergency, managers and team leaders from all departments meet to review the emergency to determine what changes are required to improve our responses to future emergencies. Action items are assigned and the Director of Operations oversees the completion of these items.

4.3 June 2004

COMMAND CENTER

The board room of Ontario Telephone Company will act as the Command Center for most emergencies. The following items are required in the Command Center whether it is located in dispatch or some other location:

A minimum of three computer terminals able to access the Plant Records and Trouble Ticket Data Bases. Log On capability must be provided so it is not necessary for a dispatch person to be on site to log onto the system.

Two way radio capability.

Access to a printer, copier, and fax machine.

Access to a land line telephone with a minimum of four telephone numbers for direct inward and outward dialing.

Access to a minimum of three cell phones.

Wall size maps of the area affected by the Emergency.

Smaller maps of the area affected by the Emergency for distribution to Field personnel.

Two copies of the Emergency Restoration Manual.

A whiteboard or easel with chart paper and appropriate markers.

Power back up for two way radio, computers, printers, etc.

If available, a portable scanner to monitor fire, police, and other emergency services within the area.

4.4 June 2004

First Responder

A First Responder is a person that is assigned the task of evaluating a site with service interruption. This person may be an on-call person or a dispatch person who first realizes that a service problem has reached a level of outages that requires additional attention, not normal to the day to day operations. This could include a single business and/or service that we provide that could affect the welfare of the community.

The First Responder is to perform a site survey. The purpose of the survey is to determine what services are affected and/or how many people are without service.

The First Responder should contact the appropriate Incident Commander and report the status of the emergency, including Level of Emergency, services affected and number of people without service. If any of these can not be determined, the First Responder should contact the appropriate Incident Commander for assistance.

Incident Commanders: • Director of Operations – if unavailable, then contact • Service Delivery Manager – if unavailable, then contact • President

4.5 June 2004

Incident Commander

The Incident Commander has the complete responsibility for all operations, personnel, and equipment that are involved when the emergency is declared. Any task or duty that is not assigned is the responsibility of the Incident Commander. It is the ultimate responsibility of the Incident Commander to resolve the emergency.

The Incident Commander confirms and declares the Level of Emergency.

If necessary, the Incident Commander assigns a person to perform the duties of an Assistant Incident Commander.

If necessary, the Incident Commander assigns a person to perform the duties of a Dispatch in Charge person.

The Incident Commander assigns all necessary personnel to perform duties to resolve the emergency. Assigns and prioritizes all daily work, conducts meetings with all involved personnel prior to work shifts and covers safety problems/practices with all employees. Makes arrangements for transportation if necessary for the workforce and equipment. Works with appropriate personnel to ensure needed supplies are available and arranges for transport of the supplies to ensure continuous work effort.

The Incident Commander assigns priority of restoration. Following is a recommended prioritization:

1. Restore toll network 2. Lifeline, special needs customers 3. Other Utilities 4. Government, Police, Fire 5. Intercompany radio communications 6. Support other utilities to correct unsafe conditions

The Incident Commander requests and coordinates outside resources if required.

The Incident Commander ensures all records and reports are updated and completed following the emergency.

The Incident Commander communicates job numbers assigned to storm response work.

4.6 June 2004

Assistant Incident Commander

The Assistant Incident Commander will assist the Incident Commander with any duties necessary that could be time consuming or intensive in effort. This could include but is not limited to:

• Contacting and directing resources (personnel and equipment). This could include additional supplies or personnel needed for next day operations.

• Making arrangements for hotel and restaurant for out of town employees if necessary.

• Ensuring proper Safety Procedures are considered and followed by all personnel. He/she has the authority to stop any operation that they believe is unsafe. The Incident Commander will be notified of all changes and unsafe conditions.

• Contacting and coordinating outside assistance. This could include the fire department, D.E.C., D.O.T., local village departments, Syracuse Utilities, etc.

• Shift scheduling of all personnel responding to the emergency. When considering shift scheduling, it is necessary to consider safety issues, and an evaluation of the length of time a repair will take. Normal day to day schedules and commitments also need to be evaluated and altered if required. Travel and sleep time need to be considered to ensure safety.

• Maintaining supplies needed for the emergency, including repair of equipment, material, fuel, and other supplies needed to respond to the emergency.

• Serving as the back-up to the Incident Commander when he/she is unavailable.

4.7 June 2004

Dispatch in Charge

The Dispatch in Charge person will lead the dispatch operation as it relates to the emergency. This person will report to the Incident Commander. Responsibilities include but are not limited to:

• Evaluating and reporting trouble ticket counts and status to the Incident Commander every two hours or more frequently as developments warrant.

• Reporting any new developments that relate to the emergency to the Incident Commander.

• If instructed by the Incident Commander, contacting Customers or agencies to provide the status of the repairs associated with the emergency.

All Employees

During times of emergency, all employees may be needed to assist in our response efforts. All employees should contact the phone company to determine if their assistance is required. Call the Dispatch phone number (315-548-2411 or 833-316-4108) and either NeoNova or our own Dispatch personnel will give you instructions.

4.8 June 2004

Personnel (by Department)

Field Engineer is to serve as the liaison between the field crews and the Incident Commander. Performs field surveys and provides updates regarding progress of restoral. Moves materials to the field crews and informs the Incident Commander of materials shortages. Supervises outside contractors.

Line Supervisor is responsible for line crew safety at the job site, reports materials used or removed, maintains inventories of materials, and helps lay out new construction or necessary repairs.

Line Crew is responsible for replacing poles, cables, c-wire, anchors, x-boxes, pair gain boxes, cabinets for CM8X, DCMs, SLCs, tree removal, and work zone safety.

I/R-Cable Technician Team Leader is responsible for I/R-Cable Technician safety at the work sites. Assigns I/R-Cable technicians to appropriate installation/repair duties. Informs Incident Commander of I/R-Cable Technician assignments and progress.

Cable Technicians install outside portion of DCMs, CM8Xs, MSDTs, SLCs, T Carriers and other pair gain devices. Install terminals. Repair defective cable pairs, splices copper and fiber cable. Make Customer transfers in cable and keep cable records updated.

Installer / Repair Technicians install Customer communication lines and equipment. Analyze and repair Customer communication lines, equipment and custom calling features. Repair multi-station pair gain equipment, Subscriber station carriers, CM8X, and DCMs. Also provide support to Cable Technician.

Central Office Technicians install and maintain special equipment such as Internet, PCM, analog subscriber multiplexers and special access circuits. Repair central office switching and associated network equipment. Interface with Customers and employees to give technical support for systems problems. Perform additions and changes to the Customer databases and systems software. Perform switching and copying of magnetic tapes used for toll ticketing by EUR. Maintain current backup tapes for all GTD5 processors, voice mail, cognitronics, etc. In addition, provide support for Finger Lakes Technology Group.

Dispatch answers phone calls from the customers calls for the telephone company. Generates trouble tickets, assesses the nature of problems, dispatches Installer/Repair technicians and closes tickets when the trouble is cleared. Performs frame work, such as transfers for the I/R Tech. Performs service order entries and GTD5 entry of (and resolves) Customer problems with custom calling features.

Purchasing Clerk performs shipping and receiving for the telephone company. Receives requests for supplies and maintains inventories for daily operation and emergencies for the telephone companies.

Records Clerk maintains the plant record system. Inputs a new record upon service order completion and updates the records to reflect changes of facilities and/or corrections of record errors. Assigns subscriber lines. Performs service order entry into the GTD5 and NGDLS systems.

4.9 June 2004

Emergency Information Spokesperson

The Emergency Information Spokesperson is responsible for notifying appropriate media and any priority restoral customers affected by a prolonged major service interruption. In the event these subscribers are affected by a prolonged major service interruption, the following procedures will be followed:

A) If the subscriber is totally isolated (loss of local and toll service) a telephone company representative will be dispatched immediately to subscriber premise, if possible.

B) If the service interruption does not affect local service, but isolates the exchange toll facilities, a telephone company representative, if necessary, will be dispatched to the affected central office to call the priority restoral customers.

C) When service has been restored, places calls to the same list of subscribers previously notified.

A list of priority restoral customers is located in section 11 of this manual.

4.10 June 2004

Special Circuits, Trouble

FLCG When a special circuit or trouble is received during our normal business hours of 8:00 a.m. to 4:30 p.m. Monday through Friday, please call 866-353-7209. If a special circuit or trouble is received after these normal business hours, or on a weekend/holiday, please call one of the following numbers in the order.

1. 833-316-4108 (NeoNova)

2. Ryan Wirth, Service Delivery Manager Office 315-548-7528 Cell 585-490-0777

3. Chris Brooks Director of Operations and Service Delivery Office 315-548-7522 Cell 315-719-7546

4. Jim Cheney Office: 315-548-7525 Cell: 585-233-3362

5.1 June 2004

7 x 24 On-Call for FLCG

AFTER HOURS CALL NUMBER: 866-353-7209

During normal business hours 8am to 5pm Monday thru Friday please call 866-353-7209 for customer related services.

Management Contacts

Paul Griswold – President and CEO Chris Brooks – Director of Operations and Service Fingerlakes Communications Group Delivery. Fingerlakes Communications Group 75 Main St Phelps Ny 14532 75 Main St Phelps NY 14532

Cell: 585-233-3838 email: [email protected] 315-548-7522 [email protected] – cell 315- 719-7546 Executive Assistant: Rhonda VanderBrook - Cell: 315-521-2408 email: [email protected]

All Information contained within this document is classified as confidential. It my not be reproduced or distributed outside of the mentioned parties with written authorization from Finger Lakes Technologies Group, Inc.

6-2 June 2004

FLCG Emergency Phone Numbers, Called Before and After Work is Completed,

Seneca County State Police 607-869-5200 (non-emergency) 315-539-9238

Ontario County Sheriff 585-394-4560

Seneca County Sheriff 607-869-3721 (non-emergency) 315-539-9241

South Seneca Volunteer Ambulance 607-869-5313

Tompkins County State Police 607-273-4671

Tompkins County Sheriff 607-272-2444

Tompkins County Fire Control (Dispatch) (non-emergency) 607-273-7288

Schuyler County Fire & Sheriff 607-535-5222

Wayne County Sheriff 315-946-9711

Verizon Control Center (Dispatch) 315-890-6012 24-hour repair 315-890-6611

Willard Drug Treatment Center 607-869-5500

Five Points Correctional Facility 607-869-5111

Inform customer that we are doing some maintenance work on the Switch or Network. We do not anticipate any problems, but we wanted them to be aware of the possibility of a problem. Also tell them we will call them back when our work is completed.

7.1 Nov. 2004

Emergency Phone Numbers, Called Before and After Work is Completed, FLCG

Sonitrol Security 585-292-0900

Ontario County Sheriff (Phelps/Clifton Police) 911 315-781-1200

Midlakes School System (Business Office) 315-548-6430

Wayne- Finger Lakes BOCES (SETRC Offices) 315-462-5056 Main Office – Newark 315-332-7400

Clifton Springs Hospital & Clinic 315-462-9561

G. W. Lisk (also Cliftronics) 315-462-2611

Ontario Telephone Company (Business Office) 315-548-2411

Spa Apartments 315-462-3080

Village of Clifton Springs 315-462-5151

Village of Phelps 315-548-3861

Town of Manchester 315-462-9591

Town of Phelps 315-548-5691

Finger Lakes Ambulance 315-462-6642

FLACRA 315-462-9466

Inform customer that we are doing some maintenance work on the Switch/Network. We do not anticipate any problems, but we wanted them to be aware of the possibility of a problem. Also tell them we will call them back when our work is completed.

8.1 June 2004

FLCG Emergency Service Contacts, Trumansburg Telephone Area

Meta Switch TAC When you are... Call this number Business hours Calling from the USA or Canada +1 415 644 5263 9am Eastern to 5pm Pacific Call the Meta-Switch Emergency Support number 1-800-308-8772, or +1 510 748 1838 In the unlikely event that the above numbers is not manned or does not answer, call +44 20 8366 1177.

AT&T BURIED CABLE Repair 800-222-3000 Residential Services 800-222-0300 Business Services 800-222-0400 Tully-Autovoun Ckts 315-696-8926 NOC Network Operations Center: FAX 800-662-6895 (8:00AM – Midnight)

CHEMTREC 24 Hour Call Center – Info on Chemical Spills 800-424-9300 NYS Dept of Conservation - Spill Hotline 800-457-7362

COUNTY HIGHWAY DEPARTMENTS Schuyler County 607-535-2212 Seneca County 607-869-3964 Tompkins County 607-274-0300

9.1 Jan 2006

FLCG Emergency Contacts (Con't)

FIRE DEPARTMENTS DIAL 911 OR THE FOLLOWING NON-EMERGENCY NUMBERS: Ovid & Interlaken 607-869-3721 Trumansburg & Tompkins County 607-273-7288 Mecklenburg & Schuyler County 607-535-6642 Trumansburg Fire Station 607-387-7131

HAFFLE CABLE TV Mecklenburg Area 607-589-6235

LAW ENFORCEMENT State Police - Tompkins County 607-347-4440 State Police - Seneca County 607-869-5200

Schuyler County Sheriff 607-535-6642 Sheriff’s Dept. Administration 607-535-8222 Schuyler County Sheriff Fax Number 607-535-8216

Seneca County Sheriff 607-869-3721 Seneca County Sheriff Fax Number 315-539-0121

Tompkins County Administration 607-257-1345 Tompkins County Sheriff (Emergencies) 607-272-2444 Tompkins County Sheriff Fax Number 607-272-1389

Trumansburg Police Department 607-387-6505 Trumansburg Police Department Fax Number 607-387-5874

MCI REPAIR Central CO in Sardinia, NY (Network Information Ctr) 800-999-8030 MCI Customer Service # 800-444-1111 800-444-1111

NEW YORK STATE D.E.C. Emergency Hotline (Chemical Spills) 800-457-7362

NEW YORK STATE D.O.T. Ithaca & Cortland (24 Hours) 607-756-7072 607-756-7072 Waterloo 7:30 – 4:00 p.m. 315-539-3112

9.2 Jan 2006

FLCG Emergency Contacts (Con't)

NYSE&G Geneva, Romulus or Ovid (24 Hours) 315-789-8779 Ithaca: M-F; 8-4:30 800-521-5572 Or 607-347-4131 Line Dept. 607-347-4479 Alan Mancil 607-347-2522 Alan Mancil Cellular 607-227-4690 Electrical Emergency 800-572-1131 Gas Emergency 800-572-1121

TIME WARNER COMMUNICATIONS Geneva (Rochester) 800-253-8837 Trumansburg (Tompkins County Only) 607-272-3449

TOWN HIGHWAY DEPARTMENTS

Ovid 607-869-4361 John Wickham - Home 607-869-9539 John Wickham – Cell 607-592-2197 Romulus 607-869-9578 James Williamson - Home 607-869-9390 James Williamson – Cell 315-729-0866 Covert 607-532-4433 Jeff McCheyne - Home 607-387-9076 Jeff McCheyne – Cell 607-275-7615 Hector 607-546-5288 Phil Biever - Home 607-546-4315 Phil Biever – Cell 607-279-6745 Ulysses 607-387-6230 Jim Meeker - Home 607-387-6022 Jim Meeker – Cell 607-423-3819 Lodi Town Barns 607-582-6888 Bob Sibley – Home 607-582-6741

9.3 Jan 2006

FLCG Emergency Contacts (Con't)

FLCG REPAIR SERVICE Repair 866-353-7209

U.F.P.O. The call before you dig number (24 HOURS) 800-962-7962

VERIZON

Verizon Wireless’ 24-Hour Hot Line is 800-852-2671

New installations: Test & Turn up 212-681-6566 Team Leaders: Mike Flanigan 212-681-5204 Manager: Valentine Ries 212-429-5227 Director: Nancy Brown 603-645-2642 Vice President: David Rosenzwieg 212-766-8230 Maintenance: James Davis 518-426-1710 Jose Ferra (5E supervisor) 518-426-1735 Manager: Timothy Breen (Network Services) 518-426-1960 Director: Robert Niemczyk 518-471-2970

Binghamton (607), Central (315) & Western (716) 5ESS (PRI turn ups, complex translation packets) Technician Contact #888-552-3439 Manager: Val Ries 212-429-5227

5ESS Trunks Technician Contact: 888-552-3439 (provisioning) Manager: Val Ries 212-429-5227

DMS 100 (PRI turn ups, commlex translation packets) Technician Contact: 212-429-3439 Team Leader: Frank Szakacs 212-429-5496 9.4 Jan 2006

Manager: Val Ries 212-429-5227

DMS 100 (Trunks) Technician: 212-429-3439 Manager; Val Ries 212-429-5227

New York State Tandems Technician Contact: 212-681-3439 Michael Flanigan 212-681-5204 Manager: Val Ries 212-429-5227

Residential Customers 24 Hour Repair 315-890-6611 Business Customers 24 Hour Repair 315-890-7711 Nick Dorton, Repair Foreman 315-789-8316 Dispatch 315-890-6012 T-3 Maintenance 315-890-8775 Geneva C.O. Bob McNamara 315-781-9990 Toll 315-781-9918 Ithaca C.O. 607-277-9990 Syracuse T-Carrier 315-479-3870 Syracuse Translations 315-890-8277 Special Orders or Troubles (Central NY DRC) 315-890-6282

VILLAGE OF INTERLAKEN

Street & Water 607-532-8882 Joe Lincoln – Home 607-532-4936

VILLAGE OF OVID

Street & Water 607-869-5560 Bill Palmer - Home 607-869-5417 Five Points Correctional Facility 607-869-5111

VILLAGE OF TRUMANSBURG

Street & Water 607-387-5618 Bruce Vann - Home 607-387-3908 Bruce Vann – Cell 607-280-8501

WILLARD Prison 607-869-5500

9.5 Jan 2006

FLCG Emergency Service Contacts, Ontario Telephone Area

AT&T Repair 800-222-3000

Consumer Services 800-222-0300

Business Services 800-222-0400 Customer Trouble Reporting Center 800-835-2872 NOC Network Operations Center (8:00am – Midnight) FAX 800-662-6895

CHEMTREC 24 Hour Call Center – Info on Chemical Spills 800-424-9300 NYS Dept of Conservation - Spill Hotline 800-457-7362

CLIFTON SPRINGS HOSPITAL Maintenance Department 315-462-0169 FAX Number 315-462-6567

FIRE DEPARTMENT 911 or the following non-emergency numbers:

Clifton Springs 315-462-7501 Phelps 315-548-3862

10.1 June 2004 Ontario Emergency Contacts (Continued)

FRONTIER COMMUNICATIONS

Call Center 585-657-7111 Rochester Repair 585-777-1611

LAW ENFORCEMENT

State Police 315-462-5678 Ontario Co. Sheriff 911 or 585-394-4560 Village Of Clifton Springs 911 or 315-462-2422 Village Of Phelps **315-548-8237 **Non-emergency VM – will be answered by officer on duty

MCI BURIED CABLE (National Fiber Security – WorldCom) 800-624-9675

NEW YORK STATE D.E.C. Emergency Hotline (chemical spills) 800-457-7362

NEW YOUR STATE DOT 24 Hours (Voicemail only) 585-272-3300 5 a.m. to 7 p.m. 585-272-4897 Tracey Long – support manager 585-272-3704

NYSE&G Electrical Emergency 800-572-1131 Gas Emergency 800-572-1121

NYSEG Geneva Field Office (recording) 800-356-1307 Dispatch FAX Line – Geneva/Newark Line Dept. 315-781-0547 24-hour emergency Geneva, Newark, Penn Yan 800-268-3320

ONTARIO COUNTY PUBLIC WORKS & HIGHWAY DEPT. 585-396-4000 (call Sheriff’s Department after hours)

ROCHESTER GAS & ELECTRIC Call Center 888-253-8888

TIME WARNER COMMUNICATIONS

24 Hours 585-756-1178

10.2 June 2004 Ontario Emergency Contacts (Continued)

TOWN HIGHWAY DEPARTMENTS

Phelps 315-548-4043 Terry Featherly Home 315-548-2312 Cell 315-945-5757 Hopewell 585-394-2653 Vern Hecher (“Hecker”) Home 585-394-4075 Manchester 315-759-7092

U.F.P.O. The Call Before You Dig # (24 Hours) 800-962-7962

VERIZON

Verizon Wireless’ 24-Hour Hot Line is 800-852-2671

Jose Ferra (5E supervisor) 518-426-1735 Manager: Timothy Breen (Network Services) 518-426-1960 Director: Robert Niemczyk 518-471-2970

Binghamton (607), Central (315) & Western (716) 5ESS (PRI turn ups, complex translation packets) Technician Contact #888-552-3439 Manager: Val Ries 212-429-5227

5ESS Trunks Technician Contact: 888-552-3439 (provisioning) Team Leader: Maureen Rhodes 212-429-8890 Manager: Val Ries 212-429-5227

DMS 100 (PRI turn ups, commlex translation packets) Technician Contact: 888-552-3439 Team Leader: Frank Szakacs 212-429-5496 Manager: Val Ries 212-429-5227

10.3 June 2004

DMS 100 (Trunks) Technician: 888-552-3439 Team Leader: Frank Szakacs 212-429-5496 Manager; Val Ries 212-429-5227

New York State Tandems Technician Contact: 888-552-3439 Team Leader: Michael Flanigan 212-681-5204 Manager: Val Ries 212-429-5227

Geneva C.O. Bob McNamara 315-781-9990 Toll 315-781-9918 Ithaca C.O. 607-277-9990 Syracuse T-Carrier 315-479-3870 Syracuse Translations 315-890-8277

VILLAGE OF CLIFTON SPRINGS

Streets & Water (recording) 315-462-3542 After Hours: Jason Lannon cell 315-945-0700 Water: 315-462-7726 After Hours: Craig Reed Home 315-548-9697

VILLAGE OF PHELPS

Streets (recording) 315-548-8003 Water 315-548-3254 After Hours: Ken Mcallister - home 315-548-9231 Ken McAllister cell: 315-945-5178

MCI (WORLDCOM) BURIED CABLE National Fiber Security (24 Hours) 800-624-9675

10.4 June 2004 Priority Restorals, FLCG

Possible Customers

Phelps

1. Ontario Telephone Company 315-548-2411 (Located at the Phelps Dispatch) 866-353-7209 315-548-9600

2. Fire Department – 911 911

3. Town Office 315-548-5691

4. Village Office 315-548-3861

5. Phelps Police 315-548-8237

6. Schools - Phelps Business Administrator 315-548-6430 Midlakes High School 315-548-6300 Bus Garage 315-548-6400 Middle School 315-548-6600 Primary School 315-548-6700

Clifton Springs

1. Ontario Telephone Company 315-462-2411 2. Fire Department-911 911 3. Finger-Lakes Ambulance 315-462-6642 4. Spa Apartments 315-462-3080 5. Village of Clifton Springs 315-462-5151 6. Clifton Springs Police 315-462-2422 8. Town of Manchester 315-462-6224 9. G. W. Lisk 315-462-2611 10. Midlakes Intermediate School 315-462-4600

11.1 Nov. 2004 Priority Restorals (Con't)

Trumansburg

1. Trumansburg Telephone Company 607-387-7411

2. Fire Department-911 (Eas) 607-273-8000 (Local) 607-387-7131

3. Trumansburg Police 607-387-6505

4. Village Of Trumansburg 607-387-6501

5. Trumansburg Schools 607-387-7551

6. Juniper Manor 607-387-5922

7. Town Of Ulysses 607-387-5767

8. Finger Lakes State Park 607-387-7041

Interlaken

1. Trumansburg Telephone Company 607-532-9393 607-532-8331 607-532-4400

2. Pay Phone, Telephone Office (Emergency Location) 607-532-4724

3. South Seneca School 607-869-9636

4. Village Office 607-532-9200

5. Fire Department-911 911

6. Sheriff-911 911

11.2 Nov. 2004

Priority Restorals (Con't)

Ovid

1. Trumansburg Telephone Company 607-869-2621 607-869-2105 2. Willard Prison 607-869-5500

3. State Police 607-869-5200

4. Sheriff: Waterloo-911 315-539-2425

5. County Highway 607-869-3964

6. South Seneca Ambulance-911 607-869-5313 911

7. Ovid Village Office 607-869-5560

8. Verona Village 607-869-5093

9. South Seneca School 607-869-9636

10. Five Points Correctional Facility 607-869-5111

11.3 Nov. 2004 Emergency Contractors for FLCG

GENERATORS

Auburn Armature 1-800-333-0519

Cummins North East, Inc. (Generators Cathy (Roch office) 8 a.m.-5p.m. 585-292-6280 Dave Twichell (Buffalo Dispatch) 24 hrs. 716-631-3211 Greg Frost (Syracuse) 8 a.m.-5 p.m. 315-437-2751

Emergency Power Systems Dave Petersen ([email protected]) (585)464-6333

Perau Power Systems (currently holds service contract through PWR) (315)374-8297 Joe Allen

DC Power and Battery Systems: Ron Rio, VP Operations ([email protected]) 315)701-0210 x12 Don Evans, Owner (315)701-0210 x11 Emergency: 24 hours a day, 7 days a week 1-800-342-0878

ROOFING Allison & Daniels Roofing Penn Yan. 315-536-3121 (no after hours)

Charles Evans Roofing 607-734-8151 (24 hours) Mark Housnecht

Carlisle Roofing 800-233-0551 (warranty services department)

PLUMBING HEATING ELECTRICAL Hubbard Plumbing, Heating, Electrical 607-532-4739 Answering service after hours

Steve's Electric 315-548-9340 (Phelps or Tburg) pg. 1

DOORS/LOCKS/ALARM SYSTEM Doorman (Overhead and other doors) 315-331-1884 EMERGENCY ONLY: 315-521-1626

Curtis Locksmithing Services 585-394-1768 Reg Barnum (Canandaigua)

Sonitrol Security (Alarm system) 585-292-0900

Genson Overhead Door 607-272-2494

FIRE EXTINGUISHERS Monroe Extinguisher 800-388-5360 24 Hours

FUEL/GARAGES/VEHICLE

Byrne Dairy 208 E. Main Street 607-387-5333 24 Hours

Ehrharts Propane Days 607-387-3151 Nights 607-387-8881

Eric's Auto Service ( 24 Hour Road Service ) 607-592-7820 117 Drake Road Lansing, N.Y. 14882 1-800-224-2895 Fax 607-533-9220

Getman's Gas Co. 607-869-2341 (answering service 24 hrs.) 800-553-8353

Nice-N-Easy ( Has Generator Back Up ) 315-568-6198 205 Falls Road Seneca Falls

Suburban Agway (general fuel) (24 hours) 315-789-5722

Trumansburg Shur Save ( Has Generator Back Up ) 607-387-3701

Air Gas East 800-666-6523 (nitrogen) 607-273-1972 pg. 2 (Tburg Acct EG053, Ontario Acct EP466) 315-789-4481 (800 number is 24-hours) Alternate 24-hr #: 1-888-372-4851

Altec Industrial 570-822-3104 Aerial Lift #25 & #30 (24 Hours) Plains, PA

Caskeys Garage (large equipment repair) 607-347-4179 After Hours 607-257-0296

Koskinen's Collision 607-387-9300 After hours: 607-387-5412

McGuire Chevrolet Inc. 607-387-6111

Mike's Auto Repair (Tburg) 607-387-7879

Oaks Garage 315-548-9464 After Hours 315-548-9465

Phelps Service Center (7:30 - 5:30 Mon-Fri.) 315-789-2886

Robson's Garage (24 hrs.) 315-789-7060 Big Truck Towing

Ronnie's Body Shop (towing) 607-869-4593 Nights 607-869-5642

RADIO Furman Communications 315-365-2812 (24 hours)

SNOW REMOVAL/TREE REMOVAL/HEAVY EQUIPMENT

Bill Akins (Castle Construction) 315-781-2965 Cell 315-952-0881

Dave Allen Landscaping 607387-6265 Cell 607-227-4567 pg. 3

Marty Brewer 607-869-5096

Brownie Snow Plowing Tburg area 607-387-6219 Mobile

Bill Broomfield Plowing Phelps area 315-548-5816

Cascadilla Tree Care 607-272-5447 (Answering service after hours)

Walt DeCook 315-462-3400 Cell 585-370-2900

Ray DeJong 607-532-8840 Cell 607-279-8140

Dave Fisk 315-539-3683 Cell 315-952-4252

Hansen Aggregates (formerly Dewitt Concrete) 607-548-2911 after hours: Mike Cool 315-762-2206 (cell)

Lewis Tree Service 900-333-1593 After 4pm call Mike Anderson Mobile 716-721-3254 Home 315-638-4983

Pat Maher 315-789-4172 Cell 585-370-7367

NYEG Interlaken 607-532-4844 Alan Mancil 607-347-2522 Cell 607-227-4690

Oneida Rural Tel. 315-865-5201 Pete Dawes 315-527-6458

Frank Palmer 607-387-6966 Cell 607-280-7766

Jim Proctor 607-387-6826 Cell 607-227-1329

pg. 4 GENERATORS - PORTABLE/TRAILER MOUNTED

MFG/SIZE LOCATION CAN BE USED AT

WINCO12/100KW TRUMANSBURG 5.9L DIESEL 3PH 120 MAIN STREET INTERLAKEN 120/240/277/480V PHELPS, NY OVID & CLIFTON 150 AMP HONDA/3.0KW EB3000 5HP GAS 120 MAIN STREET ALL DLC SITES 120VAC ONLY PHELPS, NY MECK OFFICE 21.7 AMPS HONDA/7KW EM50005X 11.7 120 MAIN STREET ALL DLC SITES HP GAS PHELPS, NY 120/240 30 AMP HONDA 2KW EU2200I 3 HP 120 MAIN STREET EMERGENCY RESPONSE GAS PHELPS, NY TRAILER 120V 15 AMPS ONAN 35 DGBB CLIFTON, OVID, 35KW 68HP 3.9L CLIFTON CO TRUMANSBURG, PHELPS DIESEL 120/280 ALL DLC SITES 145 AMPS GENERAC 51KW GR50 4.5L CLIFON CO DIESEL OVID ALL DLC SITES 240 171 AMPS MECK OFFICE 3PH GENERAC 8KW GR8 2.5L DIESEL ALL DLC SITES MECKLENBURG CO 120V 20 AMP MECK OFFICE 240V 30 AMP WINCO B80 80KW INTERLAKEN, OVID, CLIFTON DIESEL TRUMANSBURG CO ALL DLC SITES 240V 3PH 100 AMP

13.1 June 2004

Contractors:

-- Emergency Power Systems Dave Petersen ([email protected]) (585)464-6333 (24-hour dispatch)

-- Perau Power Systems (currently holds service contract through PWR) Joe Allen (315)374-8297

DC Power and Battery Systems:

-- PWR Ron Rio, VP Operations ([email protected]) (315)701-0210 x12 Gary Welsh, EF&I Manager ([email protected]) (315)701-0210 x47 (716) 860-2793 - cell

Cummins North East, Inc. Cathy (Roch office) 8 a.m.-5p.m. 585-292-6280 Chris Dura (Buffalo Dispatch) 24 hrs. 716-631-3211 Greg Frost (Syracuse) 8 a.m.-5 p.m. 315-437-2751

13.2 June 2004

Public Notification

Public Notification of Prolonged Major Service Interruption

It is important that subscribers and the public are kept informed regarding the extent of damage, plans for restoration, and progress being made during a prolonged major service interruption.

If we experience a prolonged major service outage, it will be the responsibility of the Incident Commander involved to notify someone from this list (even if they are "out of town").

It will be the responsibility of someone from the “Emergency Information Spokesperson” list below to keep the public informed based on information from the Incident Commander or his/her alternate. All reports are to be approved by the Incident Commander or his/her alternate before being released. Any requests for comments, updates, or further information are to be directed to the “Emergency Information Spokesperson.”

Ontario and Trumansburg Emergency Information Spokesperson:

1. Jim Cheney

2. Ashley Griswold

3. Rhonda VanderBrook

14.1 June 2004

Public Notification (continued)

Radio Stations to be Notified During a Prolonged Major Service Interruption:

Ontario Telephone Trumansburg Telephone

WHAM (AM 1180) 585-454-5759 WPIE (AM 1160) 607-387-5619 Fax 585-262-2334 (transmitter site) 607-387-5396 Fax 607-387-3185

WSFW (AM & FM) 315-781-7000 WHCU (AM 870) 607-257-6400 Fax 315-781-7700 Fax 607-257-6497

WNYR (FM 98.5) 315-781-7000 WYXL (FM 97.3) 607-257-6400 Or 315-781-7700 Fax 607-257-6497

WSKG (Pub. Radio) 800-464-9754 WTKO (AM 1470) 607-257-6400 Fax 607-729-7328 Fax 607-257-6497

WFLK (FM 101.7) 315-781-1101 WSFW (AM & FM) 315-781-7000 Fax 315-781-6666 Fax 315-781-7700 (code word is Desperado)

WACK (AM 1420) 315-331-1420 WQNY (FM 103.7) 607-257-6400 Fax 315-331-7101 Fax 607-257-6497

WNNR (FM 103.5) 315-331-9667 WVBR (FM 93.5) 607-273-4000 Fax 315-331-7101 (0r leave message) Fax 607-273-4069

14.2 June 2004

PSC Notification

The Public Service Commission requires Telco notification in the event of prolonged major (Level 2) service interruptions. The type and timing of notification depends upon the severity of the outage.

Jim Cheney is the primary PSC contact for this type of notification. In order to fulfill their requirements, he will need the following:

A) Time and Location of Outage

B) Time of Restoral - Partial Time of Restoral - Complete

C) Number of Customers Affected

D) Nature and Cause of Interruption

If Jim Cheney is unavailable, the following will be responsible for PSC notification:

Ontario / Trumansburg

1. Paul Griswold

2. Rhonda Vanderbrook

Information regarding service interruptions will be e-mailed to:

[email protected]

15.1 January 2005

NEW YORK STATE DEPT. OF PUBLIC SERVICE Office of Consumer Services

IMPORTANT NOTICE

This is an important notification to all utilities and service providers concerning the relocation of our New York City Office.

Effective Monday January 24, 2005, our New York City office will be relocating from One Penn Plaza. Our new office location will be in lower Manhattan at: 90 Church Street – 4th Floor New York, NY 10007-2919

Our Consumer Services staff in Albany and Buffalo will continue to assist you from their current locations at: 161 Delaware Ave. and 295 Main Street Delmar, NY Buffalo, NY

All correspondence being sent to this location, as of January 21, 2005 should have the above address. In addition, the fax numbers for this office have been changed and the following numbers will be effective January 24, 2005: • Consumer Services Operations: (Informal Hearings, Appeals Unit and Shared Meter unit): 212-417-2221 • NYC Call Center: 212-417-2223 • ECRT (Expedited Complaint Response Team): 212-417-2224 • Consumer Education & Advocacy: 212-417-2222

Faxed complaint responses should continue to be faxed to 518-472-8506. E-mail response to complaints should continue to be sent to: [email protected]

In conjunction with the move, new telephone numbers have been assigned to New York City and Albany Office of Consumer Services personnel. The new telephone numbers for OCS Managers and Supervisors are as follows:

New York City Jean Lowe, Chief, Consumer Assistance 212-417-6161 Thelma Tulloch, Secretary 212-417-6161 Nancy Lee, Manager, Appeals Unit 212-417-6144 Thomas Dowling, Supervisor, Informal Hearings 212-417-6155 Marie Thompson, Supervisor, Consumer Assistance 212-417-6122 Persad Seemungal, Supervisor, Shared Meter Unit 212-417-6145 John Auricchio, Supervisor, Call Center 212-417-6133

Albany (Delmar) Sandra Sloane, Director 518-474-3280 Barbara Martin, Secretary 518-474.3280 Barry Bedrosian, Manager, Consumer Assistance 518-474-1023 Pamela Carter, Supervisor, Executive Correspondence 518-474-5858 Doug Jasinske, Supervisor, Consumer Assistance 518-473-5276 Nancy Lovett, Supervisor, Call Center 518-486-4133

Buffalo John Wicka, Supervisor, Consumer Assistance 716-847-3231

Please make note of these phone changes and the effective date.

15.2 January 2005

In addition to the above changes, we want to remind you about sending e-mails concerning complaint directives and other complaint specific questions. In order for these e-mails to get immediate and appropriate attention, do not send questions to specific individuals. E-mails should be addressed to: [email protected]. By sending your question or inquiry to this e-mail address, it can be assigned and processed without delay.

Should you have any questions concerning our business process or inquiries about the change in phone numbers or our address, send your e-mail to: [email protected].

15.3 January 2005

Motels and Restaurants

Ontario

Hotels / Motels Address Phone #

Quality Inn 125 N. Main St., Newark 315-331-9500

Motel 6 485 Hamilton St., Geneva 315-789-4050

Chanticleer 473 Hamilton St., Geneva 315-789-7600

Roadside Inn 4078 Rte 96, Manchester 585-289-3811

Ramada Inn Geneva Lakefront 41 Lakefront Drive, Geneva 315-789-0400

Restaurants Address Phone #

Quality Inn 125 N. Main St., Newark 315-331-9500

Breakfast: 7:00AM – 10:30AM Lunch: 11:00AM – 2:00PM Dinner: 4:30PM – 8:30PM (note, no meals served on Mon or Tues)

The Corner 101 W. Union St., Newark 315-331-1822

Hours: 11:30AM – 9:00PM (Mon, Tues,Wed) 11:30 – 10:00PM (Thurs, Fri, Sat)

The Pierhouse (Ramada Inn) 41 Lakefront Drive, Geneva 315-789-0400

Breakfast: 6:30AM – 11:00AM (Sat & Sun 7:00AM – 12:00PM) Lunch: 12:00PM – 3:00 PM Dinner: 5:00PM – 10:00 PM (Fri. & Sat. 5:00 PM – 11PM)

16.1 June 2004

Motels and Restaurants (Continued)

Astoria 106 Main St., Phelps 315-548-3535 6:00AM – 9:00PM (M-Fri.) 6:00AM – 3:00PM (Sat &Sun)

Blue Ribbon 261 Main St., Phelps 315-548-9206 5:00AM – 9:00PM (M-Sat.) 6:00AM – 9:00PM (Sun.)

Countryside Family Restaurant 17 Clifton Plaza, Clifton Springs 315-462-6651 5:00AM – 10:00PM (M-Sat.) 6:00AM – 9:00PM (Sun.)

Host Marriott NYS Thruway 3236 Route 96 W. Clifton Springs 315-462-9755 315-462-9300 Always Open

Trumansburg

Hotels / Motels Address Phone #

Meadow Court Inn 529 S. Meadow, Ithaca 607-273-3885

Economy Inn Rte. 13 South, 658 Elmira Rd., Ithaca 607-277-0370

Super 8 400 S. Meadow, Ithaca 607-273-8088

Wonderland Motel 654 Elmira Rd., Ithaca 607-272-5252

Ramada Inn- Airport 2310 N. Triphammer Rd., Ithaca 607-257-3100

16.2 June 2004

Motels and Restaurants (Continued)

Trumansburg

Restaurants Address Phone #

Falls Restaurant & Tavern 214 East Main Street, Trumansburg 607-387-9761 Breakfast: 5:00AM – 11:00AM (M-Fri.); 5:00 AM – 11:30AM Sat.; 7:00AM – 1PM Sun. Lunch: 11:00AM – 4:00PM (M-Sat.) Dinner: 4:30PM – 9:00PM (M-Sat.)

The Golden Buck 2082 W. Seneca St., Ovid 607-869-3011 Lunch: 11:00AM – 2:00PM (M-Sat.) Dinner: 5:00PM – 9:00PM (Tue.-Sat.)

Meadow Court Inn 529 S. Meadow, Ithaca 607-273-3885 Breakfast: 7:00AM – 11:30AM (M-F) Lunch: 11:30AM – 1:30PM (M-F) Dinner: 5:00PM – 9:00PM (M-Sat.)

Ron Don’s 1 Old Main St., Trumansburg 607-387-5622 Lunch/Dinner: 11:00AM – 9:00PM (M-Sat.) Noon – 9:00PM (Sun.)

Terry’s Drive Inn 7555 Rte. 96, Interlaken 607-532-9305 11:00AM – 8:00PM; closed Sundays

16.3 June 2004

VENDOR CONTACT NAME PHONE FAX After hour contact number Adtran TAC # 888-423-8726 Agway - Phelps 315-548-5231 Alltel Communications Products Christian Ransopher 800-5ALLTEL x-8350 678-351-8602 Anixter Terry Trisel 585-426-3440 585-429-2423 CALIX, Inc. TAC # 707-766-3500 CISCO TAC # 800-553-2447

Consultronics Robert Waldeck 888-921-8372 888-449-2799 Corning 607-974-9000 Direct Safety Customer Service 800-528-7405 800-760-2975 Electrodata, Inc. 216-663-3333 216-663-0507 Emedco Order Dept. 800-442-3633 800-344-2578 Empire Airgas 800-666-6523/607-272-1972 Engineering Unlimited Janet/ Sterling Products 612-522-4040 612-522-2829

First Light Fiber 1-833-484-0404 [email protected] Furman Communications 315-365-3700 800-879-5201 x-269 or 412-320-2569 or 1- Acct Rep Cel 412-915-1672 800-GRAYBAR Graybar Steve Sebek 704-392-5596 Hall's Safety Equipment Customer Service 800-227-4255 724-458-0592 KGP Logistics 484-244-3010 Lantek Communications 585-924-6980 Lineman's Supply Customer Service 607-773-2405/800-724-2209 607-773-2414 Lucent Tech (AG Comm) Tony Aiello/Buck Faccio 623-582-7605 623-582-7840 META Switch TAC # 800-308-8772 Millspaugh 387-4641 Mohawk Ltd Donna Gonser 800-225-6642 x-249 315-737-7347 Monroe Extinguisher Co., Inc. 585-235-3310 Oracle TAC # 800-223-1711 Betty Davis/Roberta # 800-222-5955 ext HELP Power & Telephone Westwell 800-222-5955; ext HELP or 870-732-2779 901-320-3486 (4357) PWR Don Evans, President 315-701-0210 701-0217 R.L.Kistler, Inc Robert Sweeney 585-436-1940 585-436-6606 Sprint North Suppy Customer Service 800-755-1950 800-755-7031 TU-LCC (Smart payphones) Jerry Sherman 877-528-5358 727-367-6713

VENDOR LISTING FOR EMERGENCY RESPONSE MANUAL

Repair_Company Address1 Address2 Address3 Contact_Name Phone Ext Fax memo

11705 Research MS2 Hand/Hydraulic Crimping Unit for 3M Repair Center Blvd Bldg 1 Austin, TX 78759 Lydia 1-800-426-8688 2 splicing modules PN: 4031 1720 VIP Ace Hydralic PARKWAY SYRACUSE, NY 13211 3154548989 HYDRALIC TAMP ATTN: RA# Tberd Unit in warranty (Purchased _____Receiving One Milestone Customer 4/99) 3 year warranty also Fireberd Acterna Dock Center Cour Germantown, MD 20876 Service 800-638-2049 2850 4000 test equipment CARD- INTERNET 205-971- SHELF,DD1FGG44AA/AC/DC CNTRL Adtran 901 Explorer Blvd Huntsville, Alabama 35806 RMA Dept 888-423-8726 8702 SM16 REPAIRS TIE & NITSUKO OUT OF WARRANTY,ALSO REP. HS117 5 CONNAIR MATTHEW/jeff 203-795- #D15123 24/36 P.S. ALSO AZTEC CAPITAL, LLC ROAD ORANGE, CT 06477 kelly 203-795-9317 0210 STARPLUS SYSTEMS 277 Orchard Modems/ Mesh Units CALIX, Inc. Parkway San Jose, California 95123 707-766-3500 (Gigacenter/Gigasphire)

CHARLES INDUSTRIES, ATTN: TECH 5600 APOLLO ROLLING MEADOW, IL LTD. SUPPORT DRIVE 60008 ANDY ARDEN 363-8441/6144 THESE ARE WESCOM ITEMS

503 N.E. 15TH ALL WESCOM REPAIRS includes CI Service Center STREET CASEY, IL 62420 DENISE 217-932-5288 41 LINE REPEATERS #3440-39 170 W Tasman CISCO Drive San Jose, California 95134 800-553-2447

1304 Rockbridge Stone Mountain, GA 888-449- Colt 250 Test set purchased 2 on Consultronics Road Suite 4 30087 Robert Waldick 2799 7/03/01 (1 for each company) T-Com Digital Test Set (alt phone no. 47233 Fremont 650-964-3415) Contact person: CXR Telcom Blvd Fremont, CA 94538 Repair Dept 510-657-8810 302 Tenley Frame Generator Power Card PN:23748305-000-0, bits clock parts - 15811 Vision Linnette 512-721- Company now Symmetricom as of Datum-Austin Inc. Drive Pflugerville, TX 78660 Blanchard 512-721-4123 4033 3/6/03 Beckman Tech 310 Digital Multimeter - Repair & Calibrate. (this unit cannot EIC Electronics Inc. 85 Avenue East Rochester, NY 14621 1(716)544-4392 be fixed anymore) Bedford Heights, OH 216-663- Electrodata, Inc 23020 Miles Rd 44128 800-441-6336 0507 T1 Watcher

Electronic Tele- 1915 MacArthur 262-542- Communcations, Inc. Road Waukesha, WI 53188 Pat Arnold 262-542-5600 1524 Digicept Announcer

ESS Inc. (Viking 715-386- Equipment) 544 Boundary Rd Hudson, WI 54016 715-386-8666 4345 E-10 Call Box at Fire Houses 127 Business Fiberdyne Labs Park Drive Frankfort, NY 13340 Fiber cables, etc 1573 North Main Furman Communications Street Savannah, NY 13146 315-365-3700 1

VENDOR LISTING FOR EMERGENCY RESPONSE MANUAL

Repair_Company Address1 Address2 Address3 Contact_Name Phone Ext Fax memo 3111 Old Lincoln 215-357- GMP Product Repair Highway Trevost, PA 19053 Mary 215-357-5500 201 6216 Apollo Lasher repair 412-320- Graybar Electric 900 Ridge Ave Pittsburgh, PA 15212 Steve Sebek 800-879-5201 X269 2839 3301 Wayne 219-428- AG ATTENDENT CONSOLE ONLY GTE ERS FW Trace FT Wayne. IN 46806 LINETTE 260-428-6396 6126 INSURE

Hall's Safety Equpment 412-458- Item's that we have purchased in the Corp. Route 173 North Grove City, PA 16127 Kathy 412-458-7410 0592 past

805-389- Butt Set, Test Equipment (PAYMENT Harris Corporation 809 Calle Plano ATTN: REPAIRS Camarillo, CA 93012-8519 Maria 800-437-2266 5001 2171 DUE UPFRONT)

10000 Twin Repair Service & Repair Lucent Technologies Lakes Parkway Repair Charlotte, NC 28269 Department 800-255-1402 BYB2 LIU CARD, SPQ400

Morgantown 610-286- CABLE WINCH-HOIST MODEL 4000 Lugall Corp. 604 Hemlock Rd Business Park Morgantown, PA 19543 Pete Franey 610-286-9884 Pete 9661 and Lugall #4 Web Strap Winch Hoist T50 & T25P PROGRAMMABLE RNG 440-204- GENERATOR INSURE $600.00 (as Marconi Repair 1580 Iowa Ave Lorain, OH 44052 800-978-8810 7638 of Jun 1,99 not Reltec anymore) 100 Church St META Switch Enfield EN2 6BQ United Kingdom (GB) 800-308-8772 Attn: Repair 315-737- Breakdowns (Take battery out before Mohawk Ltd. Dept 1 Newell Lane Chadwicks, NY 13319 Donna Gonser 800-225-6642 249 7347 sending)

Safety Glove Tests, - Rotate between NYS Linemans Safety otc-tht. - Use R& R Form count pairs Training Fund 6518 Fremont Rd E. Syracuse, NY 13057 656-8386 for Each Size - Insure 20 prs for $500 500 Oracle Redwood Shores, CA Oracle America, Inc. Parkway 94065 800-223-1711 Christine Consignment and reburbished central PicsTelecom Corporation 1920 Lyell Ave Rochester, NY 14606 Newman office equipment

2900 Towerview 703-471- Rmod Units PN: 9966-6048 (was Pulsecom Rd Herndon, VA 20171 Repair Dept 800-381-1997 2951 Siescor Technologies) pHONE REPAIRS, NETWK GRN BRD. W/RINGERS, HANDSETS, c/o 1322 Hess (Residential 704-536- ACCEPTORS, COIN SLOTS, R & S Phone Service Rd Address) Concord, NC 28025 Ellen Steele 704-536-7291 7291 HOUSING-INSURE 200 EA, NO RA# 7161 Pembroke Pembroke Pines, FL Red Ball Electronic Repair Rd #204 33023 Repair 954-981-5522 3M 4420L Buried Cable fault locators 2100 Reliance CMX-8, AML2, 77-231-01. insure for R-Tec Systems Parkway Dock S. Bedford, TX 76021 347-7832 1202 $300.

Solectron Global 890 Yosemite Opt 703-481- NEC Alarm Interface Unit. 88-11 X- Services/NEC Building 14 Drive Milpitas, CA 95035 Susan Oberst 1-800-207-6365 1 4984 6718 A 242A 2024 W Henrietta Sonitrol Security Systems Raod STE 6A Rochester, NY 14623 585-292-0900 Alarm System 2

VENDOR LISTING FOR EMERGENCY RESPONSE MANUAL

Repair_Company Address1 Address2 Address3 Contact_Name Phone Ext Fax memo 800-776- Sprint/North Supply 500 Sumner Way Building 5 New Century, KS 66031 Tanya Fales 800-755-1950 3972 OTC #322654 30 EAGLEVILLE 800-220- Streamlight Inc RD EAGLEVILLE, PA 19403 800-523-7488 7007 lite box flashlights 19310 W. 159th 913-780- Flashing Light Repair Company for Superior Signal, Inc. St. Olathe, KS 66062 Jennine 800-447-3693 3159 1427 Bob Lanfair's truck 20401 N 29TH SYNTELLECT, INC AVE PHOENIX, AZ 85027 FRED DICK 800-347-9907 auto dialer Testcom 15527 Ranch Rd 620 North Austin, TX 78717 Melissa LaClair 800-888-1978 C9970 Voltage Detectors

Repair 1-800- 1-888- Triplett Corporation One Triplett Drive Bluffton, OH 45817 Department TRIPLETT TRIPFAX TEST SETS 3286 Hoffman 727-367- TU L.L.C. Norton Rd. Warren, OH 44483 Jerry Sherman 877-528-5352 6713 Smart Payphones ATTN: WEARGUARD/Aramark - RETURNS 100A ANGELO 800-960- BSG DEPARTMENT DRIVE HANOVER, MA 02339 Jeff Brown 800-677-6060 8012 COMPANY CLOTHING

750 N. Commons 630-978- T1 Loopback units, Westell modems Westell Inc. Drive Angie/Returns Aurora, IL 60504 Angie 630-978-4087 2993 (fax request for RMA to Angie)

Directions For Placing a Telephone Call From Your Radio

You are calling from 607-532-9369. If your call is not to Ovid or Interlaken you should dial the proper area code if it is not 607.

1. Dial * 89. Be sure to hold each number about a second. (You must wait at least five seconds after the last transmission before you begin to dial a telephone call.)

2. A dial tone will be heard shortly and then drop off. At this point, dial your call as you normally would. Ex: 1-315-548-2411.

3. You will hear the ring back tone and the party answer. You then operate the radio as you normally do, push to talk, release to listen. You must release the mike to hear the reply.

4. When you complete the call or no one answers, you should dial #; this disconnects the telephone line.

Notes:

A. If you can not get a dial tone on the Interlaken 532-9369 number or you would like to have Lodi dial Tone 582-6567, dial 88 89. This will allow you to make a call from the Lodi # (incoming telephone to radio calls can only be made to 532-9369).

B. Calls limited to 5 minutes, at 4 1/2 minutes you will hear warning tones and then be cut off.

C. If you do not talk for about 1 minute, you will be cut off.

D. Everyone who has their radio on will hear your conversation.

E. The person on the telephone has voice control over the radio user. That is, every time the person on the phone speaks or acknowledges what you are saying, they will cut you off.

Only one person can talk at a time.

19.1 June 2004

Directions For Placing a Telephone Call To A Radio

To place a call to a radio

1. Dial 607-532-9369 from a touch tone phone.

2. After you hear the two tones, dial 1058 followed by a # sign. Two tones will be heard again, at this point you are "On the air". When you speak, what you say will be transmitted over the radio. You may say: "Trumansburg Repair to any Trumansburg Unit" or "Remote to Truck 28, Gene".

Everything you say should be followed by a pause, to allow someone on the radio to respond. Whenever you speak or acknowledge something that is said by the person on the radio, you will cut them off. Therefore, it is important that you remain silent when the person on the radio speaks.

3. When your conversation is complete, dial # to disconnect.

19.2 June 2004

After-hours Repair

Telephone-to-radio # 607-532-9369, after dial tone, 1058# NeoNova after-hours repair 833-316-4108

Phone Numbers

Phelps Conference Room ...... 315-548-7544

Main Contact Chris Brooks Director of Operations 315-719-7546

On-Call IR Ryan Ryco ...... 315-406-0123 Robert Krupcznski 315-310-9609 Ned Feaster 315-237-1205 Jeffery Sutliffe 607-220-9724 Josh Bailey 315-359-7997

Cable On-Call Michael Mullin ...... 315-406-0124

Line Crew On-Call Michael Mullin ...... 315-406-0124

Engineering On-Call Group Number ...... 315-548-1234

Employee cell phone numbers are located in section 21

20-1 Nov. 2004 EMPLOYEE CONTACT INFORMATION

Employee First Last Address 1 Address 2 City State Zip Phone # Secondary ASHLEY GUSTAFSON 7306 SILVER HILL PATH VICTOR NY 14564 585-313-9794 BRADFORD WEEKS 9188 STELL RD LYONS NY 14489 315-719-2255 BRENDEN GRISWOLD 29 DELEMERE BLVD FAIRPORT NY 14450 585-703-1414 CHRISTOPHER BROOKS 17 SOUTH DAYTON AVENUE CLIFTON SPRINGS NY 14432 315-719-7546 CORINNE SMITH 2947 EAST AVENUE WATERLOO NY 13165 315-651-7052 DAVID HAYES 2837 SWICK RD OVID NY 14521 607-280-6038 DEVIN HICKS 1986 ARCHER ROAD CLIFTON SPRINGS NY 14432 315-719-7385 EDWARD KRENZER 167 MAIN STREET PHELPS NY 14532 585-429-0107 HILLARY PITCHER 63 PARKVIEW DRIVE AVON NY 14414 585-773-8834 JACOB CHENEY 70 MAIN STREET PHELPS NY 14532 315-577-2796 JAMES CHENEY 100 ONTARIO STREET PHELPS NY 14532 585-233-3362 JAMES KENNY 2741 THOMPSON ROAD CLIFTON SPRINGS NY 14432 607-279-8410 JEFFREY SUTLIFFE 110 WEST STREET GENEVA NY 14456 607-220-9724 JONATHAN MANNA 6024 AMBER DRIVE FARMINGTON NY 14425 585-694-0144 JOSHUA BAILEY 742 NINE FOOT RD CLYDE NY 14433 315-359-7997 KELLY MONSON 1814 SPAFFORD ROAD PHELPS NY 14532 585-746-3257 KERRIE GOODMAN 2604 COUNTY ROAD #4 STANLEY NY 14561 585-729-8967 LORI ABRAHAM P O BOX 144 OAKS CORNERS NY 14518 315-719-8502 MARION PEISHER 12 CHESTNUT STREET PHELPS NY 14532 315-719-7475 MASON JONES 1848 ROUTE 488 CLIFTON SPRINGS NY 14432 315-521-5734 MATTHEW MATTOON 2170 WHEAT ROAD CLIFTON SPRINGS NY 14432 315-759-8924 MICHAEL MULLIN 585 PLUM POINT ROAD HIMROD NY 14842 315-406-0124 NED FEASTER 545 FISHER ROAD PHELPS NY 14532 315-237-1205 NICHOLAS PEARSON 508 VIENNA STREET LOT 16 NEWARK NY 14513 585-435-8097 PATRICK MCFADDEN 3228 TAYLOR ROAD CLIFTON SPRINGS NY 14432 315-879-7789 PAUL GRISWOLD 29 STONELEIGH TRAIL VICTOR NY 14564 585-233-3838 PETER CLIFFORD 48 LOOKOUT VIEW RD FAIRPORT NY 14450 315-759-7315 585-200-7433 RHONDA VANDERBROOK 984 S. MARBLETOWN ROAD PHELPS NY 14532 315-521-2408 ROBERT KRUPCZNSKI 3367 STATE ROUTE 5 & 20 CANANDAIGUA NY 14424 315-310-9609 ROBERT LANFAIR 21 CANDOR HILL RD CANDOR NY 13743 315-246-0429 RYAN CONSIGLIO 1599 FLAXEN DRIVE FARMINGTON NY 14425 585-322-5006

EMPLOYEE CONTACT INFORMATION

Employee First Last Address 1 Address 2 City State Zip Phone # Secondary RYAN RYRKO 161 W. BAYARD STREET SENECA FALLS NY 13148 315-406-0123 RYAN WIRTH 2014 WEST PEBBLEVIEW DRIVE VICTOR NY 14564 585-490-0777 SAMANTHA HALPERN 2389 LOWER LAKE RD SENECA FALLS NY 13148 201-956-4018 SARAH LANDSCHOOT 28 MAIN STREET PHELPS NY 14532 315-719-4522 STEVE REYNOLDS 120 CROSS ROAD GENEVA NY 14456 315-651-8770 STEVEN GUY 30 WEST ELISHA ROAD WATERLOO NY 13165 585-435-8192 TERRI LANDSCHOOT 2032 GRIFFITH ROAD PHELPS NY 14532 315-729-5769 TIMOTHY GERAGHTY 16 PLEASANT STREET SENECA FALLS NY 13148 315-719-1734 315-730-4989

After Hours and Emergency Phone Numbers

Mecklenburg Office 607-387-8111

Ovid Office: 607-869-9666

Interlaken Office: 607-532-4420

Trumansburg Office: 315-719-7546 (Chris Brooks) 607-387-6212 (Central Office) 315-548-1234 (Engineering) 315-651-8770 Facilities Steve Reynolds 607-387-7170 (Switch Room) 315-548-2499 (Emergency #)

After Hours and Emergency Phone Numbers

Phelps Office: 315-548-7502 Ned - Garage 315-719-7546 (Chris Brooks) 315-548-1234 (Engineering) 315-651-8770 Facilities Steve Reynolds 315-548-7580 Frame Room 315-651-8770 Facilities Steve Reynolds 548-8822 DDM to Geneva

Clifton Springs No Phone in CO Employee’s have company cell phones

Sonitrol Security Systems 585-292-0900

22.1 June 2004

Route Maps will be found in the Command Center during emergencies.

23-1 June 2004 NYSTA EMERGENCY REFERENCE MANUAL MEMBER COMPANY SPECIFIC INFORMATION

Emergency Reference Manual er Company Specific Information Last Revision: July 2001 Page 22 Ontario Telephone Company, Inc. 75 Main Street Phelps, NY 14532-0039

NYSTA Map Number: 30

Bob Lanfair Phone M-F (315) 548-7010 Cell (315) 246-0429 Field Engineer Email [email protected]

Chris Brooks Phone M-F (315) 548-7522 Cell (315) 719-7546 Director OSP Email [email protected]

Jon Manna Phone M-F (315) 548-7516 Cell (315) 694-0144 CO Engineer Email [email protected]

Central Office: Manufacturer Model Rel/Generic 75 Main Phelps META META Switch

NYSTA Additonal Available Equipment Equipment Category Quantity Information Generator - Portable MISC 8 All Portable up to 125 KVA Lights - DC powered lights for night work MISC 2 Tents - Port-a-Tents for ground work, about 6'H x OUTSIDE SPLICING 2 5’D x 4’W Trailer - Pole OUTSIDE LINE CONSTRUCTION 2 Trailer - Cable OUTSIDE LINE CONSTRUCTION 2

NYSTA EMERGENCY REFERENCE MANUAL MEMBER COMPANY SPECIFIC INFORMATION

Trailer - Fiber Optic Splicing OUTSIDE SPLICING 2 Trailer - Keifer Reel OUTSIDE LINE CONSTRUCTION 1 Trailer - With a Siecor Fusion Splicer with 120 v OUTSIDE LINE CONSTRUCTION 1 and Air Cond. Truck MISC 3 4x4 Truck - Bucket OUTSIDE SPLICING 5 SUV’s 5 Van OUTSIDE I/R 1 Available Personnel Billing Address Installation & Repair Ontario Telephone Company, Inc.

Linemen 75 Main Street C.O. Personnel Cable Splicer Phelps, NY 14532-0039

3 NYSTA Emergency Reference Manual Member Company Specific Information YSTA Emergency Reference Manual Member Company Specific Information

NYSTA EMERGENCY REFERENCE MANUAL MEMBER COMPANY SPECIFIC INFORMATION

Trumansburg Telephone Company 75 Main Street Phelps, NY 14532-0039

NYSTA Map Number: 37

Bob Lanfair Phone M-F (315) 548-7010 Cell (315) 246-0429 Field Engineer Email [email protected]

Chris Brooks Phone M-F (315) 548-7522 Cell (315) 719-7546 Director OSP Email [email protected]

Jon Manna Phone M-F (315) 548-7516 Cell (315) 694-0144 CO Engineer Email [email protected]

Central Office: Manufacturer Model Rel/Generic Switch located at META META Switch 75 Main Street Phelps

NYSTA Additonal Available Equipment Equipment Category Quantity Information Generator - Portable MISC 8 All Portable up to 125 KVA Lights - DC powered lights for night work MISC 2 Tents - Port-a-Tents for ground work, about 6'H x OUTSIDE SPLICING 2 5’D x4’W Trailer - Pole OUTSIDE LINE CONSTRUCTION 2 Trailer - Cable OUTSIDE LINE CONSTRUCTION 1

NYSTA EMERGENCY REFERENCE MANUAL MEMBER COMPANY SPECIFIC INFORMATION

Trailer - Fiber Optic Splicing OUTSIDE SPLICING 1 Trailer - Keifer Reel OUTSIDE LINE CONSTRUCTION 1 Trailer - With a Siecor Fusion Splicer with 120 v OUTSIDE LINE CONSTRUCTION 1 and Air Cond Truck MISC 3 4x4 Truck - Bucket OUTSIDE SPLICING 5 SUV’s INSTALL & REPAIR 5 Van OUTSIDE I/R 1 Available Personnel Billing Address Installation & Repair Ontario Telephone Company, Inc.

Linemen 75 Main Street C.O. Personnel Cable Splicer Phelps, NY 14532-0039

NYSTA Emergency Reference Manual Member Company Specific Information

Technical Support – Central Office Equipment

Metaswitch Metaswitch CFS, EAS, N-Series, 800-308-8772 Perimeta

Calix B6, E5-111, E7 707-766-3500

Oracle ACME SBC 800-223-1711

Cisco ASR1009, 7606S, Corp routers and 800-553-2447 Switches

Adtran OPTI 888-423-8726

Corning Fiber frame 607-974-9000

Lucent Technologies DDM 2000, SLC2000, SLC Series 800-225-7822

FEI-Zyfer, Inc. Bits Clock [email protected] TECH Support 714-933-4003 Main Office 714-933-4000

Lorain Rectifiers 24 Hour Tech Support 800-800-5260 Marconi Products Business Office 800-800-5260

Hardware: HIK Cameras / Recording servers Lantek Security 585-924-6980 AS400 server CommSoft 877-275-0792 Sonitrol alarming / badging equipment Sonitrol 716-847-0900

Software: PDQ Inventory and Deploy PDQ.com 801-657-4657 Check_MK and Grafana TruePath Technologies 585-672-5481 HIK Central Lantek Security 585-924-6980 Quickbooks Intuit https://quickbooks.intuit.com/ Calix CMS Calix 707-766-3500 BlueCat BlueCat Networks 866-491-2228 Yearli Greatland Corporation 855-209-8701 MagicMail LinuxMagic 604-682-0300 25.1 June 2004

Website design DigitalHyve 315-412-0988

QuoteWerks QuoteWerks 407-248-1481 M4 Mapcom Systems 804-743-1860 Cisco Call Manager SMP – Jeremie Joaquin [email protected] SMP 585-475-0670 Cisco 800-553-2447 Commsoft Accounting software CommSoft 877-275-0792 R1Soft backup R1Soft / Continuum 844-471-7638 Microsoft 365 Microsoft https://support.microsoft.com/en-us/contactus/ Meraki Access Points Meraki / Cisco 888-490‑0918 netTerrain Graphical Networks 240-912-6223 Teem Teem 415-423-2373

25.1 June 2004