Monday, May 17, 2021 – Central Time
9:00am10:30am: TAHC Welcome & Keynote Session 1.50 CE Home Care & Hospice Update 2021: A Key Year for Health Care at Home, Bill Dombi, Esq., President, National Association of Home Care and Hospice (NAHC) *Sponsored by MatrixCare Where is Congress and the new Administration headed after a tumultuous pandemic-focused year in 2020? Health care at home stood out in 2020, responding to the pressures and chaos of Covid-19 with remarkable drive, innovation, and commitment to caring for both a new virus-infected patient population as well as the usual 12 million patient census. Technologies emerged as a crucial tool in efficient, high quality care at home. Increased collaboration and integration with hospitals, physicians, nursing homes, and others highlighted the greater awareness of home care and hospice capabilities. These experiences have created a foundation for Congress and the Administration to build on through expanded support for health care at home. This program presents the up-to-the-minute state of affairs in Washington, including the “business as usual” elements of Medicare, Medicaid, and health policy. 10:30am-11:00am: Network/Visit Exhibitors
Concurrent Sessions from 11:00am -12:00pm Home Health: RAP changes – Are you surviving?, Melinda A. Gaboury, COS-C, President, Healthcare Provider Solutions, Inc. 1.00 CE The most significant change agencies will experience in beginning the new year is the new timely submission requirements for the Requests for Anticipated Payment (RAPs) and the eventual introduction of the Notice of Admission (NOA). RAPs will have no associated reimbursement in 2021 but will carry a monetary penalty if not filed timely. Are agencies truly prepared? Can you billers key in DDE to avoid penalties? HPS is here to help! Melinda will outline full RAP requirements for 2021, detail operation processes for being effective with RAP submissions & define Notice of Admission (NOA). Also this session includes the following 1. Detail order and visit requirements for filing RAP; 2. Analyze the penalty calculation for untimely RAPs; 3. Review success of agencies in the initial weeks of RAP penalty; 4. Review updates and frequently asked questions from Medicare MACs; 5. Outline requirements for filing a NOA & 6. Detail the timing parameter. Hospice: Culture, Ethics, & Health Care, Annette Mendola, PhD, HEC-C, Director of Clinical Ethics Associate Professor, Department of Medicine, The University of Tennessee Medical Center 1.00 CE It is well-established that respect for and responsiveness to diverse cultures are essential for good patient care. Illness and injury are not simply biomedical phenomena; they affect every dimension of a person’s being. They threaten to disrupt a person’s independence, financial situation, relationships, living situation – in short, the things that matter. Cultural factors contribute to beliefs, practices, habits, and values related to health care in general and end of life care in particular. This session focuses on how to approach encounters as intercultural events but does not include a survey of information on different cultural beliefs about end of life care. PSSA: Effective Selling During Covid Era…and Beyond, Gregg Mazza, Founder/CEO, Home Care Breakthrough Solutions This presentation covers the keys to creating a sales system in your business. One that drives results and is proven effective in the Covid era where face to face selling is limited…but the same methodology will work when things open back up again. We will share the system and the tactics for how to drive more effective referral results, even if you cannot get them in person. MGMT: Come See Me in My Office: Communication Skills for Supervisors and Managers, Judy Bookman, MA, LCSW, CEO, Judy Bookman Workplace Behavior Consulting 1.00 CE The most important relationship in the workplace is between an employee and his or her immediate supervisor. This series gives people at various levels of leadership information about building employee relationships that will increase employee engagement and workplace harmony, while improving employee morale, productivity, and job satisfaction. Through a series of exercises, role plays, and group discussions, leaders can improve their skills in building positive relationships with employees and in handling difficult situations and performance problems. 12:00pm-1:00pm: Lunch Break/Visit Exhibitors Concurrent Sessions from 1:00pm-2:00pm Home Health: PDGM – Revenue Cycle Management Changes!, Melinda A. Gaboury, COS-C, President, Healthcare Provider Solutions, Inc. 1.00 CE *Sponsored by Vivify Health The most significant change in Homecare Reimbursement in 20 years went into effect January 2020. The Patient Driven Groupings Model PDGM is complicated, confusing, and overwhelming. CMS has provided some data on the revenue impacts and new PDGM components, but there is more to be considered. Revenue Cycle, from beginning to end, will require changes to adapt. Preparing now is essential in being prepared for the PDGM onslaught. This session includes the following 1. Outline how agencies will need to consider process changes in their revenue cycle as a result of PDGM; 2. Provide a Checklist RAP & Final billing and details of both; 3. Outline potential strategies for process revisions and adjustments to achieve a successful revenue cycle transition under PDGM & 4. Outline billing process changes required by PDGM.
Monday, May 17, 2021 – Central Time
Concurrent Sessions from 1:00pm-2:00pm Home Health & Hospice: Danger vs. Safety and "Dignity of Risk", Annette Mendola, PhD, HEC-C, Director of Clinical Ethics Associate Professor, Department of Medicine The University of Tennessee Medical Center 1.00 CE Patient safety is a core value in health care. However, taking risks is an essential feature of being human, and weighing which risks one is willing to take is a fundamentally important exercise in personal autonomy. These two values – the duty of care and the dignity of risk – must be practiced in balance in order to properly care of patients and their families. This session explores the importance of dignity of risk and ways to weigh it against the duties of care and safety. PSSA: 2021 Hot Topics! What You Need to Know!, Angelo Spinola, Esq., Attorney and Shareholder, Polsinelli In this session attorney Angelo Spinola will walk agencies through the most significant legal trends impacting the home care industry for 2021 and into 2022. Angelo will discuss hot button issues related to COVID-19 vaccination policies, the increased desire for live-in caregivers due to the pandemic, including how to provide live-in service compliantly, latest litigation trends and best practices to keep your agency from becoming a casualty, and other hot topics. There will also be time for Ask the Attorney questions at the end of the session! MGMT: Effectively Managing Employees with Problems, Judy Bookman, MA, LCSW, CEO, Judy Bookman Workplace Behavior Consulting 1.00 CE At some time, most employees will have some work-related or personal problems that will affect their attitudes, behaviors, and attention when they are at work. These can vary from attendance issues, conflicts with coworkers, and lack of participation in job activities, to substance dependence, mental illness, and threats of violence. Often, supervisors and other leaders are at a loss about how to identify problems, whether to address issues or ignore them, if legal and/or disciplinary concerns may be present, and what the resources may be if outside assistance is needed. We will review some of the more common employee-related situations and discuss what roles and actions employers need to consider when our employees have problems that come to work with them. 2:00pm – 2:30pm: EXHIBITOR FUN – DON’T MISS OUT! *Sponsored by Medline & Amerigroup
Tuesday, May 18, 2021 – Central Time
9:00am-10:00am: Keynote Session: This is Us: At-Home Today and Tomorrow, Vicki Hoak, Executive Director, Home Care Association of America*Sponsored by Viventium Just like the Pearson family, home is the center of our lives, where we live, laugh, cry, love and recover! Hear about how home care has changed and will never be the same and what the future of bringing personal care into the homes of millions of Americans will look like from our owners’ perspective, frontline caregivers and our clients. 10:00am-10:30am: Network/Visit Exhibitors Concurrent Sessions from 10:30am -11:30am Home Health: OASIS Functional Items - Getting It Right the First Time, Cindy Krafft PT, MS, HCS-O, Owner / Founder, Kornetti & Krafft Health Care Solutions 1.00 CE The need to monitor for errors and deal with corrections related to OASIS consumes a significant number of organizational resources - both financial and clinical - that could be better focused on patient care. For more than 20 years, the functional assessment items have been a source of frustration for both clinicians and reviewers and with the direct impact on payment and outcomes, the back and forth needs to end. This session will address these items from a different perspective using a framework proven to reduce errors and decrease the stress level associated with them.
Hospice: Medical Review in the Hospice Medicare Certified World, Melinda A. Gaboury, COS-C, President, Healthcare Provider Solutions, Inc. 1.00 CE This session will take agencies through the winding road of Medicare scrutiny. While billing the Medicare benefit and getting paid relatively easy, there is always a risk of things being reviewed at some point and what can you do to avoid denials. Participants will be able to define the levels of Medical Review that are currently active: including, UPIC, SMRC, MAC ADR, and RAC. The session will review how to respond to any level of medical review that may occur. This session will also discuss PEPPER reports and other data analysis that agencies will need to review to ensure that their risk from medical review is limited. This session will review some Tennessee specific PEPPER data so you can tell where you stand compared to others in the state. Do not be caught in the position of believing that everything is just okay or that the Public Health Emergency is a shield from medical review. Attendees will take away information that will assist in assuring that your hospice truly is accurately documenting. PSSA: TENNCARE: CHOICES Update, Shannon Nehus, LTSS Program Director IDD & ECF Services at Tennessee Division of TennCare Shannon will present current topics REM process, DSP apprenticeship through QuILTSS, and TQI. ALL: Caregiver Recruiting/Retaining: “Why Great Teammates Quit”, Steve Yeatts, M.Ed., Chief Inspirational Officer 1.00 CE In this interactive presentation, we’ll discover the “secrets” to retaining your best caregiving talent while recruiting more just like them. Highlights include: 1) Hiring for both will and skill; 2) Healthy work/life balance – leading by example; 3) Rewarding the right behavior on the team; 4) How honoring your commitments to the team is your best recruitment strategy; 5) How to avoid hiring/promoting the wrong people; 6) How engaging both the creativity and smarts of the team members builds trust/loyalty, and much more! Tuesday, May 18, 2021 – Central Time
11:30am-12:30pm: Lunch Break/Visit Exhibitors Concurrent Sessions from 12:30pm-1:30pm Home Health: Getting a Clean OASIS: Balancing Speed and Accuracy, Cindy Krafft PT, MS, HCS-O, Owner / Founder and Diana (Dee) Kornetti, PT, MA, HCS-D, HCS-C, Owner / Founder, Kornetti & Krafft Health Care Solutions 1.00 CE The ability to get a “clean” OASIS out the door in a timely manner has been an ongoing challenge to the home health industry. The resources consumed by the QA process can be a financial strain on the organization which has become even more of an issue in the PDGM environment. Focusing almost exclusively on the QA process in order to speed up the process will produce limited results and may actually drive up costs. This session will address the three pillars that impact achievement of a “clean” OASIS and provide strategies to improve efficiencies. Hospice Eligibility Documentation, Melinda A. Gaboury, COS-C, President, Healthcare Provider Solutions, Inc. 1.00 CE Accurate hospice eligibility documentation is critical to fulfilling the CoPs and payment requirements. The lack of supporting documentation for a terminal prognosis is the number one reason for denial. Reviewers often look for a significant decline in patient condition. Although this is not a requirement of hospice care, terminal prognosis is. The session will help clinicians document the slightest changes in baseline measures. More importantly, you’ll learn how to capture in documentation the occurring changes that support terminal prognosis – even without a decline in baseline measures. Go beyond the LCDs and common tools for documenting eligibility by drilling down to the details and characteristics that differentiate terminal and chronic patients with the same diagnosis. This session will include the following: • Detail the technical eligibility requirements for hospice; • Outline the documentation requirements for patients to meet hospice eligibility upon election/admission and throughout the course of care; • List the elements that Medicare MACs are not accepting as eligibility supporting documentation & • Document the differences between terminal prognosis and chronic condition. PSSA: Building out a DREAM TEAM of Strategic Alliances, Gregg Mazza, Founder/CEO, Home Care Breakthrough Solutions This training will go deeper on one of the more effective core strategies (especially during COVID) for building strategic relationships and driving referrals using a top down approach. 1:30pm – 2:00pm: EXHIBITOR FUN – DON’T MISS OUT! *Sponsored by Healthcare Provider Solutions, Inc.
Wednesday, May 19 , 2021 – Central Time
9:00am-10:00am: Keynote Session: Hospice and Palliative Care 2021: The View from Washington, Edo Banach, JD, President & CEO of the National Hospice and Palliative Care Organization 1.00 CE *Sponsored by Rhythm Health Tennessee Edo will discuss the impact of the new Biden Administration on hospice and palliative care, and beyond; the new power dynamic in Congress, and its impact on hospice and palliative care & COVID-19 in 2021.
9:00am-10:00am: Keynote Session: Attitude IS Everything – How to Build Your Growth Mindset, Steve Yeatts, M.Ed., Chief Inspirational Officer 1.00 CE*Sponsored by WellSky This session will explore the keys to a developing a strong personal and professional brand/culture through: 1) Identifying the differences between Growth Mindset and Fixed Mindset; 2) How emotional intelligence, energy, and encouragement draw people toward you; 3) How these famous “failures” became successful; 4) The power of YET; 5) Being wary of labels; 6) How changing your mindset is not easy, but worth the effort; 7) Cultivating a growth mindset (how to be an “I can and I will” person instead of “I can’t and I won’t”), and much more! 10:00am-10:30am: Network/Visit Exhibitors Concurrent Sessions from 10:30am -11:30am Home Health: Maintenance Therapy in PDGM, Cindy Krafft PT, MS, HCS-O, Owner / Founder and Diana (Dee) Kornetti, PT, MA, HCS-D, HCS-C, Owner / Founder, Kornetti & Krafft Health Care Solutions 1.00 CE *Sponsored by Health Recovery Solutions Concerns and questions frequently presented to Kornetti & Krafft Health Care Solutions regarding maintenance therapy focus on proper beneficiary identification, supportive documentation, therapy utilization and billing procedures. Getting this information right is critical for any organization to ensure that the revenue generated by this arm of the benefit is soundly protected in the audit-intensive environment the industry is experiencing. This session intends to provide the attendee/participant with an overview of the do’s & don’ts of maintenance therapy. Hospice: Federal Hospice Update, Katie Wehri, Director of Home Health and Hospice Regulatory Affairs for the National Association for Home Care and Hospice (NAHC) 1.00 CE An overview of the current state of affairs in hospice will be provided along with an eye towards the future. We will highlight the most current information on hospice survey reforms – public reporting, surveyor training, survey team composition, alternative remedies, civil money penalties and special focus program. An update on the MA-VBID demonstration, changes to the hospice quality reporting program (HQRP), and potential hospice payment reform will be covered along with the provisions of the proposed FY2022 Hospice Rule - Payment Rate Update and Quality Reporting Update (if available). PSSA: MCO Panel, Amerigroup, BlueCare Tennessee & United Healthcare will present an update on issues affecting providers. *Sponsored by BlueCare Tennessee Wednesday, May 19, 2021 – Central Time
MGMT: Personality and Leadership, Judy Bookman, MA, LCSW, CEO, Judy Bookman Workplace Behavior Consulting 1.00 CE Does your personality effect your ability to be a successful leader? Since our personalities have an impact on many areas of our lives, we assume that those components that we define as “personality” make a difference in how we relate to others and how we perceive our roles and responsibilities. Let us take a look at our own personalities and follow the path towards becoming more successful leaders by highlighting our strengths and recognizing potential pitfalls. 11:30am-12:30pm: Lunch Break/Visit Exhibitors Concurrent Sessions from 12:30pm-1:30pm Home Health: Documentation Defensibility: Don’t Lose Sight of the Fundamentals, Cindy Krafft PT, MS, HCS-O, Owner / Founder and Diana (Dee) Kornetti, PT, MA, HCS-D, HCS-C, Owner / Founder, Kornetti & Krafft Health Care Solutions 1.00 CE The public health emergency has put a pause on many external compliance audits which has been a relief to many home health agencies. Managing the challenges related to providing care under the current circumstances has to balance the needs of the patients and agency staff. It is easy to see how the fundamentals of documentation defensibility can be lost in the shuffle, but audits WILL return and what is being entered into records today can be scrutinized for the next 3 years. This session will focus on strategies to ensure the critical elements of defensibility remain clear in both nursing and therapy documentation. MGMT: Employee Engagement: A Happy Employee is a Productive Employee, Judy Bookman, MA, LCSW, CEO, Judy Bookman Workplace Behavior Consulting 1.00 CE Employees who like their jobs, like their supervisors and coworkers, and like the businesses they work for make all of our lives easier— including our “customers.” Examining what we can do to stimulate engagement will lead us to build workplace cultures where people are more productive and more satisfied. By using strong relationship-building skills and key components of emotional intelligence, professionals will have the expertise to select the right employees and develop their skills so that both productivity, job satisfaction, and retention of the employees you want to keep will improve. ALL: Caregiver Moral Distress, Burnout, & Self-Care, Annette Mendola, PhD, HEC-C, Director of Clinical Ethics Associate Professor, Department of Medicine The University of Tennessee Medical Center 1.00 CE Even before COVID-19, caregivers faced enormous challenges with burnout, moral distress (understood as the feeling that one cannot live up to her or his obligations due to external or internal pressures), and compassion fatigue. While recognition of these problems is growing, resources to respond to them lag behind the need. Additionally, some say that the duty of self-care had become one more obligation on the never-ending to-do list. This session helps distinguish the different kinds of distress care providers experience and offers strategies for individuals and institutions.
1:30pm – 2:00pm: EXHIBITOR FUN – DON’T MISS OUT! GRAND PRIZE WINNERS WILL BE ANNOUNCED!
Access & Grand Prizes Access: Registrants will be provided with instructions on how to access and use the platform in advance of the conference. Access is granted ONLY to approved email addresses. Registrations may not be shared between agencies – the individual’s registration covers the access of only one email address & the agency’s registration covers the emails that you have provided prior to the conference date. All materials, including handouts, will be made available in the conference app.
WinnersWinnersWinners will willwill bebe AnnouncedannouncedAnnounced onon on DOOR PRIZE GIVEAWAYS! Wednesday,Wednesday,Wednesday, May 19th May at 19th19th 1:30pm at at CT
PPrizes for Agencies Prizes for or 2:30pm ET 1:30pm1:30pm CT CT or or 2:30pm 2:30 ETET • 1st Place: 25% off Individuals You and your agency MORE PRIZES: Some membership dues • 1st Place: $250 will earn points by ! sponsors and exhibitors for 2021-22 Amazon Card participating in our will have a giveaway at
• 2nd Place: 10% off Event Game. During the their virtual booth. • 2nd Place: $100 membership dues conference, a leader Check each one to find Amazon Card for 2021-22 board will show who the out and become a • 3rd Place: $50 winners are! Make winner! certain you complete all Amazon Card of the Event Challenges
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2021 Virtual Conference Individual Attendee Pricing □Member Individual $199 Early Bird □Non-member Individual $417 Early Bird □Member Individual $249 After May 7th □Non-member Individual $467 After May 7th
*2021 Virtual Conference Agency Pricing which allows unlimited people from your agency to attend the conference and receive CE’s □Member Agency $499 Early Bird □Non-member Agency $998 Early Bird □Member Agency $599 After May 7th □Non-member Agency $1098 After May 7th *Agency Rate Registrations may not be completed online. Please fill out the registration form, then email it to [email protected].
ONLINE Registration: Go to www.tnhomecare.org - NOTE: YOU MUST LOG-IN FIRST IN ORDER TO PAY TAHC MEMBER PRICES. After you LOG-IN Hover on ‘Education’ then Click ‘Upcoming Events’ Scroll down & Click ’2021 Virtual Annual Conference Attendee Registration’ which is also listed under ‘Community Calendar’ then click on ‘Register Button’. Enter your attendee’s information *Agency Rate Registrations may not be completed online. Please fill out the registration form, then email it to [email protected]. Online Registration accepts most types of card payments (Bank Debit Cards, VISA, MasterCard, American Express, Discover, etc.) Credit Card payments include 3% processing fee
Payments by Mail: When paying by mail, send check made payable to TAHC & mail to TAHC, P.O. Box 140087, Nashville, TN 37214. We do ask that YOU email YOUR REGISTRATION [email protected] before mailing. This Virtual Conference Offers 8.5 Nurse Contact Hours for Live Content ONLY Any questions contact [email protected]