2021 UPS® Domestic Rate and Service Guide Daily Rates Effective July 11, 2021 1

Area of Service Area of Service of Area

West Malaysia – Area of Service within Peninsular

FEDERAL TERRITORY Temangan Intan Tanah Merah Batang Berjuntai Tanjong Kling Tumpat Kampar Kampong Gajah Batu 9 Cheras Kampong Kepayang Bandar Pusat Jengka = Bandar Baru Behrang Bakri Lahat Lambor Kanan Hulu Langat Karak Lumut Maliam Nawar Jeram Labu Mamban Diawan Lenggang Manong Matang Kerling Gerisik Pekan KLIA Raub Pangkor Remis Kuala Kubu Bahru Kg Kenangan Tun Dr Ismail Kuala Rompin Pelabuhan Klang Pulau Pinang Sauk Titi Ayer Itam Selama Pulau Carey Layang-Layang Batu Ferringghi Seri Manjong Masai Simpang Putrajaya Baling Rasa Bandar Baharu Rawang Butterworth Sabak Bernam George Town Gurun Kepala Batas Sungai Sumun Kubang Karangan Taiping Serdang Kota Sarang Penaga Permatang Jauh Sungai Pontian Kulim Simpang Empat Rengam Kupang Tanjong Karang Tanjong Sepat Lunas Tasek Telok Panglima Garang Universiti Sains M’sia Universiti Putra M’sia Pendang TLDM Lumut Senggarang Sik Seri Gudang Trong Simpan Rengam Universiti Utara M’sia Ayer Tawar Tronoh Yan Bagan Datoh Ulu Kinta Al Muktafi Billah Shah Batu Gejah = Cukai Kota Bahru Batu Kurau Kangsar Dungun Ayer Lanas Bachok Berus MELAKA Kemasek Gua Musang = Asahan Jeli Padang Besar Simpang Ampat Chenderong Balai Melor Enggor SELANGOR Marang Frasers Hill Paka Lubok Cina Pasir Puteh Ampang Permaisuri Pulai Chondong Panjang

East Malaysia – Area of Service with & Sarawak

SABAH = SARAWAK Kapit Serian Pamol Kuching Kota Samarahan Sibu = Beaufort Papar Asajaya Song Balingian Limbang Sri Aman Baram Lingga Tanjung Kidurong Bau Long Lama Bekenu Lundu Betong Matu Bintanggor Miri Bintulu Mukah Lahat Datu Dalat Roban Kabong Saratok Mambakut Kanowit 2

Domestic Zone Chart

Origin/Destination Start End Interpretation Start End Interpretation 02501 04999 WM Non - Metro 32801 32999 WM Non - Metro 06661 06999 WM Non - Metro 33701 33999 WM Non - Metro 07001 07999 WM Non - Metro 34901 34999 WM Non - Metro 08101 08399 WM Non - Metro 35901 35999 WM Non - Metro 08401 08599 WM Non - Metro 36101 36399 WM Non - Metro 08601 08999 WM Non - Metro 36401 36699 WM Non - Metro 09011 09399 WM Non - Metro 36801 39999 WM Non - Metro 09401 09599 WM Non - Metro 44501 44999 WM Non - Metro 09601 09999 WM Non - Metro 72000 72999 WM Non - Metro 16151 19999 WM Non - Metro 73001 74999 WM Non - Metro 21611 22999 WM Non - Metro 76500 76999 WM Non - Metro 23001 23999 WM Non - Metro 77001 77199 WM Non - Metro 24301 24999 WM Non - Metro 77201 77299 WM Non - Metro 26251 26599 WM Non - Metro 77401 77999 WM Non - Metro 26700 27599 WM Non - Metro 78301 79999 WM Non - Metro 27601 27999 WM Non - Metro 82201 82999 WM Non - Metro 28001 28399 WM Non - Metro 83800 83999 WM Non - Metro 28401 28599 WM Non - Metro 85011 85299 WM Non - Metro 28601 28699 WM Non - Metro 85301 85999 WM Non - Metro 28701 29999 WM Non - Metro 86500 86999 WM Non - Metro 31651 31749 WM Non - Metro 87000 99999 EM 31951 31999 WM Non - Metro All Other Points WM Metro

West Malaysia (WM) Zone From WM Metro to WM Metro Zone 1 From WM Metro to WM Non-Metro Zone 2 From WM Metro to EM Zone 3 From WM Non-Metro to WM Metro Zone 2 From WM Non-Metro to WM Non-Metro Zone 4 From WM Non-Metro to EM Zone 5

East Malaysia (EM) Zone From EM to WM Metro Zone 3 From EM to WM Non-Metro Zone 5 From EM to EM Zone 6 3 Weight Size and Determine the Weight and Size the Determine UPS Express Services

Billable Weight: Step 1 Step 3 Actual or Dimensional? Determine the Actual Weight: Determine the Shipment Weight: Determining which weight to use in Use a scale to determine the weight of Rates for multiple-piece shipments**, calculating your rate requires that the package. Increase fractions of a weight which include UPS Express Paks and you determine which rule applies. to the next half kilogram. packages shipped to a single receiver Different rules apply depending on on the same day, are based on the the service selected. Step 2 total shipment weight of an individual Determine the Dimensional Weight*: shipment. This means substantial Actual weight is the weight of the package Calculate the cubic size by multiplying savings over single-piece rates. rounded up to the next half kilogram. the length by the width and by the To determine a shipment’s total billable height (each rounded off to the nearest weight, use the greater of each Dimensional weight considers density, whole centimetre) of each package. package’s actual or dimensional weight. which is the amount of space a package occupies in relation to its actual weight. Divide the cubic size of the package Additional Information: by 5,000 to determine the dimensional Weight and Size Limits Billable weight is the weight used to weight in kilograms. Increase fractions • Maximum weight per package calculate the rate. The billable weight will of a weight to the next half kilogram. is 70 kg. be the greater of the package’s actual or dimensional weight. • Maximum length per package Dimensional Weight L x W x H is 274 cm. in Kilograms = Note: 5,000 • Maximum size per package Packages that exceed UPS weight and size is 400 cm in length and limit are not accepted for transportation. L = Length in centimetres girth [(2 x width) + Contact our Customer Service W = Width in centimetres (2 x height)] combined. Representatives for details. H = Height in centimetres • There is no limit to the total shipment weight or number of Irregularly-shaped Packages packages in a shipment. Measure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within H maximum limits.

Treat the irregularly-shaped package as if it is in a regular rectangular box. L W Measure the length, width and height of the package from its extreme points. * For import shipments, use the origin country unit of measure and dimensional factor to calculate the Length dimensional weight. Dimensional weight

Height applies to all international and domestic shipments except shipments using UPS Express Envelope, UPS 10 KG Box® and Width UPS 25 KG Box®.

** Multiple-piece shipment refers to a shipment consisting of packages and/ or documents sent via a single waybill number.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 4

Services with Additional Charges Contractual

UPS FTZ Facilitator® Dangerous Goods With UPS FTZ Facilitator, importers and Dangerous goods are articles or exporters have the ability to use UPS to substances which are capable of transport shipments in-bond to and from posing a significant risk to health, a global Free/Foreign Trade Zone (FTZ). safety or property if not handled This service is available for shipments and shipped in a proper manner. using UPS Express Saver®. There are various laws, regulations and rules governing the transportation This contractual, fee-based service of dangerous goods in Malaysia. allows the shipment of goods to move to or from an FTZ without using other UPS offers a contractual service which transportation providers. Using UPS ensures that your dangerous goods as a single source enables importers shipments are handled and shipped and exporters to increase visibility in accordance with domestic regulations. and tracking, and reduce the The accessible* and inaccessible** chance for errors and costs classification applies, depending on associated with utilising multiple Dangerous Goods class. transportation providers. Surcharge applies as follows: Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, Type of Surcharge in-bond, to a designated FTZ rather than Service (whichever is greater) being cleared through customs. The fee for this service is MYR280 per shipment. Accessible Inaccessible Dangerous Dangerous Goods Goods Exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an • UPS Express MYR411 per MYR274 per * Accessible Dangerous international destination. The fee for Saver shipment or shipment or Goods: Class 1.4 Explosives, this service is MYR280 per shipment. MYR38.30 per MYR25.50 per Class 2.1 Flammable Gas, package package Class 2.2 Non-Flammable Gas in Cargo Aircraft Only (CAO) quantities, Class 3 Flammable Liquid, For a detailed listing of UPS acceptable Class 4 Flammable Solid, classes and commodities of dangerous Dangerous When Wet, goods, please contact our Customer Class 5 Oxidisers and Organic Peroxides and Service Representatives. Class 8 Corrosives.

** Inaccessible Dangerous Goods: Class 2.2 Non- Flammable Gas in Passenger (PAX) and Limited (LQ) quantities, Class 6 Toxic and Infectious Substances, Class 7 Radioactive Material and Class 9 Miscellaneous Dangerous Substances.

Note: Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 5 Additional Charges Additional Services with Additional Charges Services with Non-Contractual

Domestic Freight Collect (DFC) UPS Returns®* or delivered to an alternate address. The There is no charge for convenient option To meet a range of reverse logistics shipments are eligible for Hold for Pickup of Freight Collect billing but this service is needs and simplify the process of at UPS Customer Centre, Reschedule only available to Credit Shipper and Credit collecting customer returns, UPS Delivery and Return to Sender. This service Consignee only. For DFC shipment, the offers a variety of returns services. is available for residential and commercial shipper must quote their export credit You generate a return label for your shipments. A fee of MYR6.60 applies to account number only. customer, or UPS provides your each package in the shipment. customer with a label via e-mail Declared Value Charge or mail. The UPS Returns services For each shipment over MYR345, you may available are: purchase additional coverage against loss or damage at MYR7.20 for each additional Print Return Label MYR345 or fraction thereof. Charges You generate the label and include it for declared value can be billed to the in an outbound shipment or distribute shipper, the receiver, or to a third party. separately to your customer, who then applies the label to the package. Saturday Delivery Fee: MYR3.40 Delivery of shipments is available at an additional charge of MYR41.80 for each Electronic Return Label UPS Express Envelope or each shipment UPS e-mails the label upon your request of UPS Express Paks and packages. to your customer, who then prints the This charge will be billed to the party label and applies it to the package. who bears the shipping charges. Fee: MYR5.10

Undeliverable Package Print and Mail Return Label Return Charge UPS prints the label upon your request Shipments refused by the consignee, and mails it to your customer, who or which for any other reason cannot applies the label to the package. be delivered, will be held, and UPS Fee: MYR9.40 will attempt to contact the shipper for further instructions, including return. Direct Delivery Only Applicable transportation costs plus a Direct Delivery Only shipments are only MYR32.60 surcharge per undeliverable delivered to the address on the shipping shipment apply to any return, at the label and may not be rerouted, redirected shipper’s expense.

* Only available for customers using a UPS compliant shipping system that produces a smart label.

Note: Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 6

Other Additional Charges

Additional Handling Charge+ Rebill Fee Currency Conversion An additional handling charge of A fee of MYR40 applies for each request Charges to a payer’s account in a foreign MYR23.20 per package will apply to the to amend billing instructions of a UPS currency will be converted to the payer’s following: invoice, for e.g. to change billing option, currency using a weekly exchange rate • Any article that is not fully encased billing account, credit card for payment, secured through Major Money Centre in corrugated cardboard, including etc. Banks, plus an exchange fee equal to but not limited to metal, wood, hard 0.75% of the amount converted. plastic, soft plastic (e.g. plastic bag) Large Package Surcharge - or expanded polystyrene foam (e.g. Minimum Billable Weight (MBW) Address Correction styrofoam). A package is considered a “Large An additional charge of MYR38 per Package” when its length plus girth package or a maximum of MYR134 per • Any cylindrical item, such as a barrel, [(2 x width) + (2 x height)] combined shipment may be billed to the shipper drum, pail, or tyre, that is not fully exceeds 300 cm, but does not exceed for unsuccessful delivery because of an encased in a corrugated cardboard the maximum UPS size of 400 cm. incorrect address, or if addressed to a shipping container P.O. Box. • Any package with the longest side Large Packages are subject to a exceeding 122 cm or its second longest minimum billable weight of 40 kg, Extended Area Surcharge side exceeding 76 cm at a surcharge of MYR200.60 per package. UPS provides a collection delivery • Any package with an actual weight service in extended areas as well as greater than 32 kg An Additional Handling Charge will urban areas. An additional charge of • Each package in a shipment where the not be assessed when a Large Package MYR81 per shipment or MYR1.80 per average weight per package is greater Surcharge is applied. kg applies, whichever is greater, for than 32 kg and the weight for each shipments collected or delivered in package is not specified on the source Over Maximum Limits Fee an extended area. For a copy of the document or the UPS automated UPS small package services do not Extended Area Surcharge points, please shipping system used accept shipments exceeding the following download from ups.com/my. weight and dimensions. If in UPS’s discretion, UPS does accept shipments Remote Area Surcharge Look-up Surcharge exceeding these maximum limits, an Over A charge of MYR92.10 per shipment or For every shipment with a missing or Maximum Limits Fee of MYR830.50 per MYR2 per kg applies, whichever is invalid account number, for the bill-to package will apply to the following: greater, for delivery to or collection from party, UPS will perform a “look-up” by an area beyond UPS extended areas tracing the correct account number or • Maximum weight per package which are less accessible for pickups creating a temporary account to bill the of 70 kg and deliveries. For a copy of the Remote consignee or third party. A fee of MYR10 • Maximum length per package Area Surcharge points, please download per shipment will be billed to the shipper of 274 cm from ups.com/my. for every “look-up” service performed. • Maximum size per package of 400 cm in length and girth [(2 x width) + (2 x height)] combined

+ UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS’s sole discretion, requires special handling.

Note: Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 7 Accessorial Charges Accessorial Accessorial Charges

Bill Receiver/Freight Collect UPS Carbon Neutral* Refusal Fee Offset the climate impact of your An account number is invalid if it is not shipping with UPS carbon neutral. the correct account number for the When you select UPS carbon neutral bill-to party, or if it is the account number during shipment preparation UPS will for a consignee or third party who fails purchase offsets to mitigate the carbon to pay the shipping charges. A fee of (CO2) emissions associated with the MYR38.50 per shipment will be charged transport of your shipment. for all shipments with an invalid account Fee: MYR2.60 per package number. Prohibited Item Fee Fuel Surcharge Shipments that are tendered to UPS in For information on prevailing fuel contravention of or not in compliance surcharges, please refer to ups.com®. with applicable laws and regulations or UPS’s terms and conditions of service Delivery Confirmation Signature or contractual service (including, but Required and Delivery Confirmation not limited to, prohibited shipments Adult Signature Required or shipments that UPS does not accept UPS Delivery Confirmation* services or regularly provide service for without are available prior to the release of an exception, e.g. dangerous goods and your shipment. hazardous materials) are subject to a fee of MYR622.90 per package. This fee is Both services will require the UPS service without prejudice and in addition to the provider to request for a signature before shipper’s responsibility for all other sums releasing the shipment. However, with that UPS may incur and claims against UPS the Delivery Confirmation Adult Signature resulting from the contravention or non- Required service, UPS will only release a compliance. shipment to an adult (a person of at least 21 years old**) and may request for a government-issued photo identification for age verification. UPS will obtain a signature from the adult recipient and provide printed confirmation of delivery including the signature.

A surcharge of MYR8.80 and MYR14.30 per shipment will be imposed for * Only available for Delivery Confirmation Signature customers using a UPS Required service and Delivery compliant shipping Confirmation Adult Signature Required system that produces a smart label. service respectively. ** UPS is not liable for inaccurate age assessment.

Note: Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 8

Domestic - UPS Express Saver®

Rates shown are in Malaysian Ringgit.

LETTER/DOCUMENT/PACKAGE UPS Express Saver™ Service Delivered By For an economical alternative to UPS Worldwide Express Saver provides NEXT DAY money-back guaranteed* delivery UPS Domestic Express Saver Guaranteed delivery by end-of-day by end-of-day.

Shipment Zone Zone Zone Zone Zone Zone Weight (kg) 1 2 3 4 5 6 Envelope 24.00 26.40 33.40 38.80 42.70 44.20 0.5 24.00 26.40 33.40 38.80 42.70 44.20 1.0 28.90 36.60 48.30 58.30 65.60 69.50 1.5 37.80 45.30 70.50 78.00 88.20 94.50 2.0 47.70 54.30 92.70 96.70 110.80 119.80 2.5 58.00 63.00 114.90 115.40 133.60 145.10 3.0 64.30 70.50 129.90 129.40 148.70 157.60 3.5 70.50 78.20 144.70 143.30 163.80 170.10 4.0 76.80 85.60 159.50 157.30 179.10 182.80 4.5 83.30 93.30 174.30 171.30 194.10 197.80 5.0 89.40 100.90 189.10 185.40 209.20 213.10 5.5 97.00 108.50 204.00 199.30 224.30 228.00 6.0 104.60 116.00 218.90 213.20 239.40 243.30 6.5 112.30 123.40 233.60 227.20 254.70 258.40 7.0 119.80 131.00 248.50 241.30 269.70 273.50 7.5 127.30 138.60 263.30 255.30 284.90 288.70 8.0 134.90 143.60 274.50 266.90 297.40 303.70 8.5 142.50 148.70 285.60 278.50 310.00 318.80 9.0 149.90 153.90 296.70 290.20 322.70 331.60 9.5 157.60 158.90 307.80 301.80 335.20 344.00 10.0 165.20 165.30 319.00 313.50 347.90 356.70 10.5 168.90 170.10 328.80 322.80 357.90 366.80 11.0 172.50 175.10 338.60 332.20 368.10 376.80 11.5 176.60 180.20 348.60 341.50 378.20 387.00 12.0 180.20 185.30 358.40 350.70 388.10 397.00 12.5 184.10 190.30 368.40 360.10 398.40 407.20 13.0 190.30 192.90 378.40 369.40 408.20 417.10 13.5 195.50 195.80 388.10 378.80 418.50 427.30 14.0 200.40 200.60 398.10 388.10 428.60 437.40 14.5 205.50 205.60 407.90 397.40 438.60 447.40 15.0 210.50 210.60 417.80 406.80 448.80 457.50 15.5 214.20 215.60 427.80 415.90 458.70 466.30 16.0 218.20 220.80 437.50 425.40 468.90 475.10 16.5 221.80 225.50 445.10 434.60 478.90 483.90 17.0 225.50 230.60 452.40 444.00 488.90 492.80 17.5 229.50 235.70 459.90 453.30 499.10 501.60 * Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please 18.0 233.20 240.80 467.40 462.70 509.20 510.50 contact our Customer Service Representatives or 18.5 236.80 245.80 474.60 469.60 516.70 519.30 refer to ups.com®. 19.0 240.80 250.80 482.00 476.70 524.40 528.10 + There is no limit on the weight or number of pages 19.5 244.50 255.80 489.50 483.70 532.00 537.00 you can enclose in an Express Envelope when 20.0 248.20 260.90 496.90 490.50 539.40 545.70 shipping via UPS Express Saver® service. 20.5 253.20 265.90 504.30 497.60 547.00 554.40 Note: 21.0 258.40 271.00 511.80 504.50 554.40 563.40 Future Changes – 21.5 263.40 276.10 519.20 511.60 562.10 572.20 Rates, charges, service explanation, and services are 22.0 268.50 282.30 526.70 518.70 569.80 581.00 subject to change without prior notice. 22.5 273.50 288.60 534.10 525.50 577.10 588.60 23.0 277.30 294.80 541.30 532.60 584.80 596.10 23.5 282.30 301.20 548.80 539.60 592.40 603.70 24.0 287.40 307.50 556.30 546.60 600.10 611.40 24.5 292.40 313.90 563.60 553.60 607.60 618.70 25.0 297.40 320.20 571.20 560.40 615.10 626.40 9

Rates shown are in Malaysian Ringgit. Express Saver Rates

(Continued) Shipment Zone Zone Zone Zone Zone Zone Weight (kg) 1 2 3 4 5 6 25.5 302.50 325.20 578.40 567.50 622.80 634.10 26.0 307.50 329.00 585.80 574.50 630.00 635.30 26.5 312.50 332.60 593.40 581.50 637.70 642.90 27.0 317.70 336.50 600.80 588.50 645.40 650.30 27.5 322.70 340.30 608.30 595.50 652.80 657.80 28.0 327.70 344.00 615.50 602.50 660.40 665.30 28.5 332.60 347.90 623.00 609.50 668.00 672.80 29.0 337.70 351.70 630.40 616.50 675.60 680.40 29.5 342.90 355.50 637.80 623.40 683.20 687.60 * Conditions and restrictions, including the UPS Terms 30.0 347.90 359.30 645.30 630.40 690.70 695.20 and Conditions of Service, apply. For details, please contact our Customer Service Representatives or 30.5 352.90 363.00 652.60 637.40 698.40 702.80 refer to ups.com®. 31.0 357.90 366.80 660.10 644.40 705.70 710.20 + 31.5 363.00 370.60 667.60 651.50 713.30 717.90 There is no limit on the weight or number of pages you can enclose in an Express Envelope when + 31.5 Multiplier ® 11.50 11.70 21.10 20.60 shipping via UPS Express Saver service. per kg 22.60 22.70 Min Rate 363.00 370.60 667.60 651.50 713.30 717.90 Note: Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice. 10

Terms and Conditions of Service Effective July 11, 2021

United Parcel Service, which for purposes of these Terms and Conditions (iii) No service shall be rendered in the transportation of packages or shall mean the United Parcel Service entity operating in Malaysia pallets containing any prohibited article listed on the UPS website (“UPS”) which is engaged in the transportation of small packages (including (ups.com®), including, but not limited to, articles of unusual value (such “Express Envelopes”) and services incidental or additional thereto. All as coins, currency, postage stamps, negotiable instruments (except shipments are subject to the terms and conditions contained in the UPS Rate checks), money orders), and dangerous goods. Refer to UPS Rate and Service Guide (stated at ups.com ® and maintained at local UPS offices, and Service Guide for more information about dangerous goods. Under the UPS source document for each shipment, and those prescribed by the applicable law, certain goods may only be transported under prescribed applicable law of the jurisdiction where the shipment originates. conditions and certain goods are prohibited from transportation by air.

“Shipper” refers to the party contracting with UPS for services. (iv) UPS does not regularly provide service for packages containing live animals. UPS will only accept live animal shipments on an exception There are no stopping places agreed upon at the time of tender of the shipment, basis. Transportation for packages containing live animals is limited, must and UPS reserves the right to route the shipment in any way UPS deems appropriate. be prearranged, and as with all other packages, will be provided only according to the terms and conditions contained in the UPS Rate and UPS may engage subcontractors to perform services and contracts both on its Service Guide. own behalf and on behalf of its servants, agents and subcontractors each of whom shall have the benefit of these terms. No such party has the authority (v) UPS does not provide a protective service for the transportation of to waive or vary any of these terms. All packages covered under a single UPS perishable commodities or commodities requiring protection from heat or Waybill/consignment note (the “UPS Waybill”) shall be considered a single cold. Such commodities will be accepted for transportation solely at the shipment. A shipment may be carried via any intermediate stopping places that shipper’s risk for any damage arising from the transportation. UPS deems appropriate. (vi) No service shall be rendered in the transportation of any shipment which Unless otherwise agreed in writing prior to the tender of the shipment, is prohibited by applicable law or regulations in Malaysia, or which UPS may the service to be provided by UPS is limited to the pickup, transportation, determine, in its sole discretion, to be so prohibited. and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not The shipper shall be responsible for the accuracy and completeness of the monitor the inbound and outbound movement of individual shipments at all particulars inserted in the Waybill and for ensuring that all packages set out handling centers. adequate contact details for the shipper and receiver of the package and that they are so packed, marked and labeled, their contents so described and Commodities Handled and Restrictions on Service classified and are accompanied by such documentation as may (in each case) UPS offers transportation of general commodities, as usually defined, subject to be necessary to make them suitable for transportation and to comply with the the following restrictions: requirements of the effective Rate and Service Guide and applicable law.

(i) No service shall be rendered in the transportation of any packages or Large Package Surcharge articles with an actual weight of more than 70 kilograms (or 150 lbs) An additional charge applies for packages that are considered large. A package or exceed 274 centimeters (or 108 inches) in length or a total of 400 is considered a “Large Package” when its length plus girth [(2 X width) + centimeters (or 157 inches) in length and girth combined. (2 X height)] combined exceeds 300 centimeters (118 inches), but does not exceed the maximum UPS size of 400 centimeters (157 inches). Large Packages shipped are (ii) No service shall be rendered in the transportation of any packages subject to a minimum billable weight of 40 kilograms (90 pounds). or articles with an actual value in excess of USD 50,000 (or the local currency equivalent); or USD 100,000 per pallet for UPS Worldwide An Additional Handling Charge will not be assessed when a Large Package Surcharge Express Freight Services shipments (or the local currency equivalent). is applied. 11 Terms and Conditions Terms Conditions and

Terms and Conditions of Service Service of Effective July 11, 2021

(Continued)

Over Maximum Limits Charges consent has been secured from the individual associated with each PLD Email Packages that exceed the weight or size restrictions set forth in the Terms and Address(es) to receive notifications related to the delivery of such Shipments and Conditions of Service (“Items Not Accepted for Transportation”) are subject to one for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice or more of the following additional charges: Over Maximum Weight, Over Maximum in effect at the time of shipping, to the extent permitted by law and that (ii) the Length, or Over Maximum Size. Such charges apply in addition to all other applicable PLD Email Address(es) is accurate and is controlled by the Consignee or associated charges, including but not limited to the Large Package Surcharge. addressee for the Shipment with which it is associated. The Shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, Additional Handling Charge their officers, directors, employees, agents, and their successors and assigns, from An Additional Handling charge will be assessed for any package that requires special and against any and all liability, losses, damages, costs and expenses (including handling, as determined by UPS in its sole discretion, including, but not limited to: reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the (i) Any article that is encased in an outside shipping container made of metal or previous sentence. wood; Deliveries Attempted Three Times Without Extra Charge (ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully Where applicable, if UPS is unable to complete delivery of a shipment, a notice encased in a corrugated cardboard shipping container; will be left at the consignee’s address stating that delivery has been attempted. Thereafter, a second, and if necessary, a third attempt to deliver the packages (iii) Any package with the longest side exceeding 122 centimeters (or 48 inches) or will be made without additional charge. its second-longest side exceeding 76 centimeters (or 30 inches); UPS may deliver a shipment to the consignee or the consignee’s actual or (iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); apparent agent or representative or pursuant to consignee’s instructions, and to the address or location specified in the UPS shipping system, to any person present at the address or location specified in the UPS shipping (v) Each shipment, where the average weight per package is greater than 32 system, to a reasonable alternate address or location, in accordance kilograms (or 70 pounds) and the weight for each package is not specified in with trade custom or usage, pursuant to UPS’s driver release procedures. the UPS Shipping System used. UPS does not limit delivery of a package or shipment to a person specified as the consignee. UPS may use an electronic device to obtain proof UPS reserves the right to assess the charge for any package that, in UPS’s sole of delivery and the shipper agrees that it will not object to UPS relying on a discretion, requires special handling. printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form. Timely Upload of PLD The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If Special Handling of Undeliverable Packages; Refused Packages Returned timely upload of PLD is not provided, certain UPS services are unavailable, including Shipments refused by the consignee, or which for any other reason cannot but not limited to Service Guarantee. Timely Upload of PLD as use in these Terms be delivered, will be held, and UPS will attempt to contact the shipper for refers to the electronic transmission of all applicable PLD information to UPS at or further instructions, including return. If the return of the package is refused by before the time that Shipments are tendered to UPS. PLD includes, but is not limited the shipper, or the package cannot otherwise be returned to the shipper, UPS to, Consignee’s full name, complete delivery address, and Shipment dimensions and will retain the package for a reasonable period of time, to be determined in weight. its sole discretion (not to exceed thirty days), and upon exercising reasonable commercial efforts at notifying the shipper, UPS reserves the right to deal By including the email address of the Consignee or associated addressee in PLD for a with the package thereafter in any manner in its discretion, including but not Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS limited to disposal of the package. The shipper will be responsible for payment may send notifications related to the delivery of such Shipment to the Shipment’s of all charges, including, but not limited to, forwarding, disposal, or return associated PLD Email Address(es) and may use such PLD Email Address(es) in transportation charges, as well as any duty and tax, if applicable. UPS will not accordance with the UPS Privacy Notice in effect at the time of shipping, to the be liable for any claims for loss or damage to a package refused by the shipper extent permitted by law. The Shipper warrants that (i) informed and specific on return. 12

Terms and Conditions of Service Effective July 11, 2021

(Continued)

Refusal and Suspension of Service Hold for Pickup and Hold at Location Services If it comes to the attention of UPS that any package does not meet any of At the time a shipper tenders a shipment to UPS, the shipper may request that UPS the above restrictions or conditions, UPS may refuse to transport the relevant hold a package at a designated UPS Customer Center for pickup by the consignee. package (or any shipment of which it is a part of) and, if carriage is in progress, For each such shipment, the shipper will complete an address label showing the UPS may suspend carriage and hold the package. words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the designated UPS Customer Center. In UPS also reserves the right to refuse to provide service, among other reasons, addition, the shipper will apply a UPS Hold for Pickup label below the address label for any package which by reason of the dangerous or other character of its on the shipment. contents may, in the sole judgment of UPS, soil, taint, or otherwise damage other packages or UPS’s equipment, or which is improperly or insecurely packed UPS will hold the shipment at the designated UPS Customer Center and will or wrapped. In addition, UPS reserves the right either to refuse to provide service attempt to contact the consignee at the telephone number shown on the label. for any package or to or from any location, or to provide alternative service Shipments not picked up within five (5) business days from the date of arrival will arrangements, when, among other reasons, UPS, in its sole discretion, deems that it be considered undeliverable. is unsafe or economically or operationally impracticable to provide service. Packaging UPS may at its option suspend transportation of any package or shipment It is the responsibility of the shipper to ensure that proper packaging is used and if goods are found not to be acceptable for transportation for any reason that contents are adequately and securely packed, wrapped and cushioned for whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the transportation. The use of UPS-provided packaging (including but not limited to consignee refuses to accept delivery, or if it cannot collect amounts due from materials, supplies and assistance) is not a guarantee that an item is sufficiently the receiver on delivery. The shipper will be responsible for payment of all packaged for transportation. charges, calculated in accordance with the then current UPS rates, caused by such suspension of transportation, including, but not limited to, forwarding, When shipping certain electronic media containing sensitive personal information, disposal, or return of transportation charges as well as any duty or tax, if it is recommended that the shipper retain a copy of the data and secure the data applicable. on the electronic media through encryption or other technological means. UPS is not liable or responsible for loss of, damage to, or irretrievability of data stored on The shipper will be responsible for the reasonable costs and expenses of UPS electronic media, or loss of information. (including storage), for such losses, taxes and customs duties as UPS may suffer and for all claims made against UPS because a package does not meet any of Right of Inspection the restrictions or conditions in the Commodities Handled and Restrictions on UPS reserves the right, but is not required, to open and inspect any package Service clause above or because of any refusal or suspension of carriage or tendered to it for transportation. return of a package or shipment by UPS pursuant to these terms. Accuracy of Declarations UPS will not be liable or responsible for the loss of or damage to any package, The shipper certifies that all statements and information relating to the shipment the contents of which UPS is not authorized to accept, which UPS states it are true and correct. Furthermore, the shipper understands that civil and criminal will not accept, or which UPS has a right to refuse. If UPS suspends service as liabilities, including forfeiture and sale, may be imposed for making false or set forth in these terms, the payer of any transportation charges shall not be fraudulent statements. entitled to a refund. Acceptance for carriage of any package or shipment that UPS does not accept for transportation or which shippers are prohibited from Penalties, storage charges or other expenses incurred as a result of an action by shipping, does not constitute a waiver of any provisions of these terms or the customs and/or any other local authorities or failure by the shipper or consignee to terms set forth in the Rate and Service Guide, or on ups.com®. provide complete and accurate statements and/or documentation will be charged 13 Terms and Conditions Terms Conditions and

Terms and Conditions of Service Service of Effective July 11, 2021

(Continued) to the consignee along with any applicable duty or tax. The shipper shall be liable in Interruption of Service the event of non-payment by the consignee. If UPS is unable to start or continue with carriage of the shipper’s package for a reason beyond its control, the shipper will not be able to claim that UPS is Rates in breach of its agreement with the shipper but UPS will take all steps that The effective rates are the UPS Rates published in the effective UPS Rate and are reasonably practicable in the circumstances to commence or continue the Service Guide for the service selected by the shipper, which apply to the shipper and carriage. the package and are in effect at the time of shipping, plus any additional charges or rates for nonstandard service, additional or nonstandard usage, and any other UPS shall not be liable for, and the UPS Service Guarantee shall not apply to, additional charges referenced in the effective UPS Rate and Service Guide, or those any interruption of service due to causes beyond UPS’s control including, but applicable additional rates set out in any customized contracts. To determine the not limited to: the unavailability or refusal of a person to accept delivery of the amount of any charge for UPS service, consult the effective UPS Rates, available at shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public ups.com® and upon request at the local UPS office. authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a Payment customer, the application of security regulations imposed by the government or Unless paid before shipment, all charges must be paid within 7 days of receipt otherwise applicable to the shipment, riots, a government agency hold, strikes or of invoice or within such other period as the shipper may have agreed in other labor disputes, civil unrest, disruptions of any kind in national or local air or writing with UPS. Unless proved otherwise, an invoice shall be considered for ground transportation networks (including, but not limited to, UPS’s transportation this purpose to have been received three business days following the date of network), disruption or failure of communication and information systems, and invoice. adverse weather conditions.

Any payments made by UPS, including but not limited to taxes, duties or other UPS Service Guarantee levies, on behalf of the shipper, receiver or some other party, shall be due and UPS’s on-schedule delivery of shipments for certain services and destinations payable by the shipper on demand. Notwithstanding any billing or payment is supported by a money-back guarantee, as set forth in the Rate and Service option selected at the time of shipment, the shipper is ultimately liable for and Guide, Details of UPS’s Service Guarantee, including its applicability and agrees to pay all charges, including where the receiver or third party fails to limitations, and the corresponding delivery and latest pick up time for the pay any charges which they are due to pay. A late payment fee in the amount relevant service and destination are as set out on the UPS website set out in UPS’s invoice may be charged on any sums outstanding as of the (ups.com®) current at the time the goods are accepted for carriage and specified payment due date. This is in addition to any legal rights and remedies can also be confirmed by contacting the local UPS office. Where the Service available to UPS. Guarantee operates, and the conditions for the Service Guarantee as set forth in the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the UPS shall have a general and continuing lien on any and all shipments for which applicable time period, UPS will on request, at its option, either refund or credit the services are being provided by UPS that come into UPS’s actual or constructive shipper (or any other person who paid for the carriage) with the shipping charges possession or control for monies owed to UPS with regard to the shipment on (or, in the case that only some of the packages in a multiple package shipment fail which the lien is claimed and/or any and all prior shipment(s). to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages), net of any surcharges, Value Added Tax, duties or any Missing/Invalid Account Number or Refusal Fee taxes and levies. UPS must also be notified in writing or by telephone within 15 A processing fee, set forth in the UPS Rates applicable to the shipment in effect calendar days after the scheduled delivery for all Guaranteed Service Refund claims. at the time of shipping, will be charged for a missing or invalid account number when the account number is missing or it is not the correct account number for The Service Guarantee does not apply where late delivery results from non- the bill-to party, or if it is the account number for a receiver or third party who compliance with the restrictions or conditions in the Commodities Handled and fails to pay the shipping charges. In the event of non-payment by the receiver Restrictions on Service clause, from the exercise of any lien by UPS in accordance or third party, the shipper will be billed a refusal fee plus the shipping charges. with these terms, where either the Refusal and Suspension of Service clause or the Interruption of Service clause apply. The UPS Service Guarantee does not 14

Terms and Conditions of Service Effective July 11, 2021

(Continued)

apply to (i) packages subject to a Large Package Surcharge or Additional Handling If the claimant (or any person from whom he derives his right to claim) has Charge; (ii) shipments containing any package that exceed maximum size or caused or contributed to any loss, damage or delay to a shipment or package, weight limits, or (iii) shipments containing any package subject to a Large Package any liability UPS may incur in respect thereof (limited as above) may be Surcharge, Additional Handling Charge, or that exceed maximum size or weight reduced or extinguished in accordance with the law applicable to such limits. (iv) any shipments containing Dangerous Goods (DG), or (v) shipments contributory negligence. without timely upload of PLD. The shipper may increase UPS’s liability limit up to the actual value of the shipment For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited by declaring a higher value for carriage and paying an additional charge as stated to the above and the Service Guarantee does not otherwise constitute any form of in the Rate and Service Guide. The declared value for carriage shall not exceed the undertaking or representation that the shipment will arrive by any particular time. actual value of the shipment or the actual value limits specified in the Commodities Handled and Restrictions on Service clause, whichever is lower. UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and for any period of time, as determined by UPS in its sole discretion, and without prior Specifically for permitted shipments of jewelry, unset precious stones, and industrial notice. diamonds, the declared value (and consequently UPS’s liability limit for such shipments) shall not exceed the actual value of the shipment and is subject to a Billing Options further maximum limit of USD 1,000 per package or pallet (or the local currency The amount billed includes, but is not limited to, shipping charges, if applicable. equivalent) or USD 2,500 per package or per pallet (or the local currency equivalent) Unless otherwise restricted under the prevailing laws of Malaysia, UPS provides the if such a shipment is tendered from eligible origins to eligible destinations set forth following selection of payer options: at ups.com/jewelry.

Bill Shipping Charges to: UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all (a) Shipper – The shipper pays all shipping charges. risk insurance should purchase such insurance from third parties. (b) Receiver – The receiver pays all shipping charges. (c) Third Party – The designated third party pays all shipping charges. This UPS shall not be liable or responsible for loss or damage due to acts of God, natural option is subject to the third party having a UPS account. Shipper must disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities indicate the third party’s name, account number, and country in the acting with actual or apparent authority, acts or omissions of customs or similar appropriate section of the UPS Waybill. authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, strikes or other labor Shipper guarantees payment of all charges payable to UPS by the receiver or disputes, civil unrest, disruptions in national or local air or ground transportation third party designated on the waybill. For all shipments where the shipper is networks (including, but not limited to, UPS’s transportation network), disruption or not paying the shipping charges, the shipper must notify the bill payer prior to failure of commu­nication and information systems, or adverse weather conditions. shipping, and that option must be indicated on the UPS Waybill in the space provided. UPS reserves the right in its sole discretion to request advance Save where other applicable mandatory national laws require otherwise, UPS shall payment of shipping charges for any package sent to or from any destination or not be liable for special, incidental, or consequential damages, including purely origin. economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, Responsibility For Loss or Damage arising from any loss of or damage or delay to a shipment or package, whether or Where (and to the extent that) other mandatory national law applies, not a value has been declared as set forth above. the liability of UPS is governed by and will be limited according to the applicable laws. UPS shall not be liable for any damages arising from UPS’s inability, failure Where other mandatory national laws do not apply, UPS will only be liable for failure or refusal to comply with a request to stop, return or re-route shipment of a to act with reasonable care and skill and its liability shall be exclusively governed package after tender to UPS. by these terms and (save in the case of personal injury or death) limited to proven damages up to an amount not exceeding USD 100.00 per shipment unless a higher value has been declared by the shipper as hereafter provided. 15

Terms and Conditions of Service Effective July 11, 2021

(Continued)

Claims Procedure Entire Agreement All claims against UPS must be filed in writing with UPS as soon as reasonably All shipments are subject to the terms and conditions contained in the UPS practicable and in any event within 14 days of delivery in the case of damage Rate and Service Guide and set out on the UPS website ( ups.com®). The (including partial loss of a shipment) and in the case of delay within 21 days of effective UPS Rate and Service Guide and the description of UPS Services at delivery. In addition, UPS shall have no liability in connection with any shipment ups.com®, which are incorporated in the UPS Rate and Service Guide; and unless legal proceedings are brought and written notice of them is given to it within the UPS source document for each shipment, together comprise the complete six months after delivery of the goods concerned or, in the case of nondelivery, and exclusive agreement of the parties, except as modified by any existing or within six months from the scheduled date for delivery. This term shall not affect future written agreement between the parties, and may not be contradicted or any rights the shipper may have under applicable mandatory national law. modified by any oral agreement.

Data Protection Severability The shipper agrees that UPS and other companies in the UPS group of These terms shall apply to the fullest extent permitted by applicable law. If any companies worldwide, including companies in countries which may not part of these terms is not enforceable, this will not affect the enforceability of have the same level of data protection as the country where the shipment is any other part. presented to UPS for carriage, may use any data provided by the shipper to UPS for management analysis and monitoring, the purchase and supply of customer Governing Law materials, administration of customer accounts and the advertising of services These terms and any contract concluded which incorporates these terms shall and products provided by UPS companies. The shipper may have certain in all respects be governed by the laws of Malaysia. rights under the law to have access to, rectify, and object to the use for direct marketing of, data held by UPS about it.

The shipper agrees that by including the e-mail address of the consignee in PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges and agrees that UPS may send notifications related to the delivery of such shipment to the shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice. The shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate and is controlled by the consignee or associated addressee for the shipment. The shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liabilities, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting fromany breach of the warranties in the previous sentence.

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