Welsh Language Commissioner Standards Investigation: Questionnaire
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Welsh Language Commissioner Standards Investigation: Questionnaire Q Existing practice, or easily achievable with little or no resource 30% of the implications. (54) standards Q Existing practice but currently inconsistent, or potentially achievable but 12% of the with some resource implications (possibly even requiring partnership or standards cross-boundary working) (22) Q Difficult to achieve / significant resource implications / not considered 58% of the reasonable or proportionate. (101) standards Section 1 – General 1.1. Full name of the organization: Cardiff and Vale University Health Board 1.2. Type of organization: National Health Service – Health Care Provider 1.3. Which geographical area is served by the organization? Cardiff and Vale of Glamorgan primary, but extended to across South Wales for specialist care 1.4. Provide a description of the organization's main duties. Cardiff and Vale University Health Board provides health services for nearly 500,000 people living in Cardiff and Vale of Glamorgan with approximately 15,000 staff. We serve a wider population of 2.4 million people across South and Mid Wales for specialities such as paediatric intensive services, specialist children’s services, renal services, cardiac services, neurology, bone marrow transplantation and medical genetics. The organisation manages nine hospitals and 17 health centres and also provide services in health centres run by NHS partner organisation. 1.5. What is the location of the organization's headquarters and main regional offices? The organisation main building is the University Hospital Wales. 1.6. Does the organization have other administrative offices? Yes [ ] No [ x ] 1.7. If 'yes', where are the organization's other administrative offices located? 2 1.8. Apart from the administrative offices previously noted, list all other public buildings within the organization's boundaries and responsibilities which are open to the public or a section of the public. The organisation manages nine hospitals and 17 health centres and also provide services in health centres run by NHS partner organisation. University Hospital Noah’s Ark Children’s Rookwood Hospital Llandough Hospital of Wales Barry Hospital St David’s Hospital* Whitchurch Hospital University Dental Hospital Lansdowne Hospital Cardiff Royal Infirmary Barry Street Clinic Llanrumney Clinic Butetown Health Centre Llantwit Major Clinic Colcot Clinic Park View Health Centre Cowbridge Health Centre Penarth Health Centre Dinas Powys Health Centre Pentwyn Health Centre* Gabalfa Clinic Rhiwbina Health Centre Grangetown Health Centre* Riverside Health Clinic* Llanedeyrn Health Centre Roath Clinic* Llanishen Clinic Rumney Health Centre • * These areas have a high cluster of Welsh language speakers (Please view annex 1 to see population maps) 1.9. How many employees work for the organization? Approximately 15,000 1.10. How many of those employees have Welsh language skills? (note fluency levels if known) 3 Section Staff with Welsh skills grade 2 and 3 Clinical Diagnostic 327 Dental 68 Medicine 192 Mental Health 148 Primary, Community and 107 Intermediate Care Specialist 213 Surgical 253 Corporate 160 This constitutes percentage around 10% of total staff employed by the organisation. 4 1.11. Please provide information and/or evidence regarding the institutional arrangements the organization has in place to support and lead the work of planning Welsh language services and to comply with the current Welsh language scheme's requirements (if relevant). The organisation has been developing the Welsh language health care. The monitoring and compliance towards the Welsh Language Scheme is done by the Equality, Diversity and Human Rights Sub Committee. The Sub Committee reports to the Board’s People, Performance and Delivery Committee. All Clinical Boards, who provide all health services on behalf of the Board, have responsibility for integrating the Welsh Language Scheme into their day to day services. They report to the Equality, Diversity and Human Rights Sub Committee on how they’ve developed Welsh language services by reporting against the Key Performance Indicator as set by the Sub Committee. 1.12. Please provide information and/or evidence regarding any facility the organisation has to support the use of the Welsh language. The organisation has a full time Welsh Language Officer and Equality Manager. They provide professional support for staff across the organisation around the Welsh Language. They work in Workforce and Organisational Development team. Within each clinical board, the Heads of Workforce and Organisational Development have been tasked to mainstream the Welsh Language into the services they provide. The Clinical Boards report to the Equality, Diversity and Human Rights Sub- Committee. Furthermore, the Welsh Language Steering Group and the Equality Champions Group have responsibility towards ensuring that services areas improve their Welsh Language services. This has assisted the organisation to disseminate and awareness of responsibility of the Welsh language across the areas and frontline services. The Health Board has also responsibility towards teaching nursing and medical staff. It regularly links in with the local population through schools to talk about the importance of the Welsh Language within Healthcare. This will aid the organisation in the long term to utilise those student with welsh skills who want a career in healthcare. 5 Section 2 – Service delivery standards [1-85] 2.1. Activity 1: Correspondence sent by a body 2.1.1. Does the organization carry out the activity in question? Yes [x ] No [ ] 2.1.2. Does the organization carry out the activity in question in Welsh? Yes [ x ] No [ ] 2.2 Standards specified in the draft regulations for correspondence sent by a body [1-7] 2.2.1. If the organization carries out the activity in question in Welsh, please provide information and/or evidence to demonstrate to what extent the organization would be able to comply with the standards specified in the draft regulations, if those standards were to be made specifically applicable to them. Standard Evidence/Comment Risk Rating 1 We already welcome correspondence in Welsh (2.1.1 – Welsh Language Q Scheme) and reply in Welsh when possible 2 We have already committed to do this on point 2.1.3 of the Welsh Language Scheme. There is a concern however Q that front line resources would have to be reallocated to achieve this standard. 3. We have already committed to do this on point 2.1.3 of the Welsh Language Scheme. There is a concern however Q that front line resources would have to be reallocated to achieve this standard. 4 We are committed to send out bilingual standard letters under 3.3.1 of the Welsh Language Scheme. There is a concern Q however that front line resources would have to be reallocated to achieve this standard. 5. While we are committed to send out standard letters in Welsh if we do not know the preferred language this is Q currently presenting a challenge. 6. The organisation is already carrying out this standard under the current Welsh Q Language Scheme under point 3.3.2 7. The organisation can insert this statement on all organisational stationery Q and publicity material, but space and impact of the design may be an issue. 6 2.2.2. Do you consider that making the standards specified in the draft regulations relating to this activity specifically applicable to your organization would be reasonable and proportionate? Yes [ ] No [ x ] 2.2.3. If ‘No’, please explain which aspect(s) of the standards, or which standard(s) in particular, appear to be unreasonable or disproportionate in your opinion. Provide relevant information and/or evidence on the reasons why, in your opinion, it would be unreasonable or disproportionate to make the standards specified in the draft regulations specifically applicable to your organization. We have to some degree been able to comply with these standards under the current Welsh Language Scheme, but we face resource challenges to comply with many of them. The breadth of Standards being proposed indicate that we would have to reallocate funds from the frontline services to ensure compliance. On a long term basis however, with appropriate resources, we believe many of the standards may be achievable. 2.3. Activity 2: Telephone calls made and received by a body 2.3.1. Does the organization carry out the activity in question? Yes [ x ] No [ ] 2.3.2. Does the organization carry out the activity in question in Welsh? Yes [ x ] No [ ] 2.4 Standards specified in the draft regulations for telephone calls made and received by a body [8-22] 2.4.1. If the organization carries out the activity in question in Welsh, please provide information and/or evidence to demonstrate to what extent the organization would be able to comply with the standards specified in the draft regulations, if those standards were to be made specifically applicable to them. 7 Standard Comment/feedback Risk Rating 8 The organisation is committed to this on point 2.2.1 of the current Welsh Language Scheme. Q 9 This will be challenging to achieve as we do not currently offer these services in Welsh Q 10. While the organisation is committed to this standard under point 2.2.4, there isn’t sufficient Q staff skills to meet this standard. During course of the Welsh Language Scheme and despite our commitment to the point in the scheme. Our direct experience has been that this is currently unachieveable. 11. The organisation is committed to this standard under 2.2.4 of the Welsh Language Scheme. Q 12. The organisation is committed to this standard Q under point 3.3.2 of the Welsh Language Scheme 13. There would be significant logistical and staff skills Q to achieve this. 14. The organisation can insert this statement on all QQ organisational stationery and publicity material. However, due to 10% of staff with Welsh language skills the organisation would find the delivery very challenging.