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A COASTAL COMMUNICATIONS CORPORATION PUBLICATION MAY/JUNE 2012 VOL. 19 NO. 3 $9.00 www.TheMeetingMagazines.com THE EXECUTIVE SOURCE FOR PLANNING MEETINGS & INCENTIVES Testing theWaters More Planners Are Onboard With Cruise Incentives Page 20 A rendering of Norwegian Cruise Line’s Breakaway ship, which launches in April 2013. Photo courtesy Cruise of Norwegian Line Golf Resorts Page 12 Executive Retreats Page 26 New Mexico Page 30 ISSN 1095-9726 .........................................USPS 012-991 A COASTAL COMMUNICATIONS CORPORATION PUBLICATION A PARTNERSHIP THE EXECUTIVE SOURCE FOR PLANNING MEETINGS & INCENTIVES MAY/JUNE 2012 Vol. 19 No. 3 BASED ON RATES, DATES AND SPACE Resort Canyon Ventana Photo courtesy of Loews FEATURES WILL ONLY LEAVE YOU WITH 12 Golf Incentives on the Rebound Page 12 Still a Top Motivator and RESERVATIONS. Relationship-Builder By Harvey Chipkin Incentive program attendees from Securian Financial Group enjoy an excursion on Prickly Pear Island, Antigua, 20 Testing the Waters during a round-trip More Planners Are Onboard cruise out of St. Thomas. With Cruise Incentives By George Seli Page 20 Photo by Mark Loyack, Orlando, FL/courtesy of Securian Financial Group SERVICE THAT’S SETTING NEW STANDARDS. DEPARTMENTS IT’S WHAT HAPPENS WHEN YOU DISCOVER THE DIFFERENCE BETWEEN 26 Executive Retreats ‘Spark Creative Thinking and 4 PUBLISHER’S MESSAGE A GOOD MEETING AND THE GREATER MEETING. LEARN MORE AT Create a Learning Environment’ By Mike Bassett MEETGAYLORD.COM 6 INDUSTRY NEWS Meeting space at The Inn at 6 VALUE LINE 1.877.677.9352 Palmetto Bluff in South Carolina’s Page 26 low country overlooks the May River. Bluff Photo courtesy of Inn at Palmetto 8 EVENTS 10 Air Travel Pointers to Improve the Trip By Michelle DeClerck, CMP DESTINATION 34 CORPORATE LADDER 30 New Mexico 34 READER SERVICES WELCOME TO THE GREATER MEETING. A Unique Mix of Art, Beauty and Culture for Memorable Meetings By Derek Reveron Page 30 A Native American dance troupe performs during a program in Santa Fe. Photo by InSight Foto Inc./courtesy of Passport DMC Inc./courtesy of Passport InSight Foto Photo by Insurance & Financial Meetings Management is published bi-monthly by Coastal Communications Corporation, 2700 N. Military Trail, Ste. 120, Boca Raton, FL 33431-6394; 561-989-0600. Single copies $9.00 U.S.A.; back copies $10. Yearly subscription price is $60.00 in the U.S.A.; $125.00 elsewhere. Distributed without charge to qualified personnel. Periodicals Postage Paid at Boca Raton, FL, and additional mailing offices. POSTMASTER: Please send address changes to Insurance & Financial Meetings Management, 2700 N. Military Trail, Ste. 120, Boca Raton, FL 33431-6394. Nothing contained in this publication shall constitute an endorsement by Coastal Communications Corporation (Insurance & Financial Meetings Management), and the publication disclaims any liability with respect to the use of reliance on any such information. The information contained in this publication is no way to be construed as a recommendation by I&FMM of any industry standard, or as a recommendation of any kind to be adopted by or binding upon any corporate/incentive travel planner or agent. Reproduction of any portion of this publication by any means is strictly forbidden. Editorial contributions must be accompanied by return postage and will be handled with reasonable care. However, the publisher assumes no responsibility for return of unsolicited ® ® ® ® photographs or manuscripts. Subscriber: Send subscription inquiries and address changes to: Circulation Dept., Insurance & Financial Meetings Management, 2700 N. Military Trail, Ste. 120, Boca Gaylord National Gaylord Opryland Gaylord Palms Gaylord Texan Raton, FL 33431-6394. Give old and new addresses including zip codes. Enclose address label from most recent issue and allow five weeks for change to become effective. Printed in U.S.A. © 2012 National Harbor, MD (D.C. Area) Nashville, TN (Music City) Kissimmee, FL (Orlando Area) Grapevine, TX (Dallas / Ft. Worth Area) www.themeetingmagazines.com INSURANCE & FINANCIAL MEETINGS MANAGEMENT MAY/JUNE 2012 3 Publisher’s THE SMART MEETING CHOICE. Message A COASTAL COMMUNICATIONS CORPORATION PUBLICATION WEBSITE www.themeetingmagazines.com M Resort has proven to be the most exciting meetings Travel Rewards Are Top Motivators PUBLISHER/EDITOR-IN-CHIEF Harvey Grotsky destination to maximize Studies from the Incentive Research Foundation (IRF) demonstrate time [email protected] and again that travel rewards are not only top motivators but that “incentive your dollars. travel programs have a strong impact on not only individual motivation, CREATIVE DIRECTOR Mitch D. Miller retention and performance, but also on organizational culture and busi- [email protected] ness results.” MANAGING EDITORS Planners seeking the latest in travel rewards need look no further than Susan W. Fell the incredible amenities and features now found on cruise ships (see cover [email protected] story on page 20). Unlike ships from 25 years Susan S. Gregg ago with one buffet and one show, ships nowa- [email protected] days feature every imaginable activity. Thrills await on Norwegian Cruise Line’s Breakaway CONTRIBUTING EDITORS Mike Bassett ship (which graces our cover this issue), set- John Buchanan Karen Brost ting sail for the first time in 2013. The ship’s Harvey Chipkin top deck features an aqua park with five wa- Stella Johnson Derek Reveron ter slides, including twin free-fall slides, and a George Seli sports complex with the largest ropes course at sea, a nine-hole miniature golf course, rock- PRESIDENT & CEO “Of all the world-renowned resorts that our membership Harvey Grotsky climbing wall and more. The ship also features have visited, none compare to yours.” adults-only outdoor enclaves, such as Spice VICE PRESIDENT OF OPERATIONS – Lynette Owens, Executive Director FSMA/AFMP H2O with video screen, hot tubs and waterfall. David A. Middlebrook [email protected] At night, Spice H2O transforms into a hot spot where groups can dance lan your next meeting or special event at the four star resort that under the stars or chill out at the lounge. ADVERTISING SALES OFFICES 2700 N. Military Trail, Suite 120 has everything you want all under one roof. M Resort is a boutique Boca Raton, FL 33431-6394 P Gary Sain Remembered 561-989-0600 Fax: 561-989-9509 retreat just 10 minutes from McCarran International Airport on the The industry lost a consummate professional and visionary on May 4, NORTHEAST famous Las Vegas Strip. when Gary Sain, the 61-year-old president and CEO of Visit Orlando died 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected] suddenly and unexpectedly of a massive heart attack, stunning the greater Impeccable service is combined with thoughtfully designed facilities Orlando community as well as his meetings, tourism and hospitality friends FLORIDA/CARIBBEAN that offer breathtaking views from the conference center. M Resort and associates all over the globe. On May 12, hundreds came together at 561-989-0600, ext. 114 · Fax: 561-989-9509 his funeral to honor Gary Sain and praise him for his creativity, his pas- [email protected] currently features more than 60,000 square feet of open and dynamic sion and his efforts in making Orlando the first U.S. destination to reach SOUTHWEST conference space in addition to the new M Pavilion, offering 25,000 50 million visitors. 561-989-0600, ext. 114 · Fax: 561-989-9509 At the funeral, Visit Orlando Chairman Paul Tang said, “This is really a sad [email protected] square feet of innovative and flexible space for your expo or special day for Orlando but also is a celebration of life, for the legacy that Gary has SOUTHEAST event. All of M Resort’s meeting venues have been created for created for us.” Orange County Mayor Teresa Jacobs said, “His visionary lead- 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected] optimum customization, technology and connectivity to meet ership in marketing our community made Orlando and Orange County the best place in the world to visit. His passing has left a huge hole in our hearts.” MIDWEST your needs. Truly, Gary’s death has left a huge hole in our hearts and in our industry. 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected] But, fortunately, his legacy and his magnificent contribution to tourism and Meeting and event attendees will also enjoy our uniquely-designed Orlando will live on. WEST guest rooms, suites, seven signature restaurants, world-class spa, plus all Marshall Rubin 818-888-2407 · Fax: 818-888-4907 [email protected] the excitement that a true entertainment complex and meeting destination has to offer. HAWAII 561-989-0600, ext. 114 · Fax: 561-989-9509 [email protected] Harvey Grotsky RESORT • SPA • CASINO Speak with one of our Sales Professionals NOW LAS VEGAS to customize your M Resort meeting. 1•866•551•1540 4 MAY/JUNE 2012 INSURANCE & FINANCIAL MEETINGS MANAGEMENT Meeting Industry Value Line News Sustainable Atlanta Marriott Perimeter Center Rolls Out New Meeting Space Meeting Standards ATLANTA, GA — The 341-room multifunctional social spaces in- daily buffet breakfast and breakfast Atlanta Marriott Perimeter Center cluding personalized work stations. menu. All redesigned and refined Package Available recently revealed 3,600 sf of ad- Lunch, dinner and libations are avail- guest rooms and suites feature wired ALEXANDRIA, VA — The first green ditional meeting space, redesigned able at the day to night bar, and the and wireless Internet access, plug-in meetings and events standards, guest rooms and suites, a new great new Twisted Oak Restaurant, located technology, 37-inch HDTVs and more. introduced by the Convention Industry room, new restaurant, a revitalized adjacent to the great room, serves a www.atlantamarriottperimeter.com Council Accepted Practices Exchange concierge lounge and an enhanced (APEX) and The American Society for new exterior. An additional 3,600 Testing and Materials International sf of meeting space was added to (ASTM) in February 2012, are now the lobby level, providing the hotel online and available for purchase as with a total of 18,400 sf of versatile a complete compilation.