Introducing Mission Australia Housing, Coffs Harbour

Better homes in vibrant communities Mission Australia Mission Australia A national charity organisation, Mission Australia Housing has been helping Australian’s in need move towards independence for nearly 160 years. As a leading national Tier 1 Community Housing Provider our aim is to deliver better homes With over 2,800 employees, 1,700 volunteers in vibrant communities and services that are and 41,500 donors/ supporters nation-wide, tailored to individual need so our residents are Mission Australia is dedicated to delivering supported in moving towards independence. evidence-based, integrated services that create powerful and sustainable change in people’s lives Established in 2009 by Mission Australia, and their communities. Mission Australia Housing has the scale, reach and expertise to transform lives and create This is achieved by focussing on 6 key areas- thriving, sustainable communities where people Homelessness & housing want to live. Families, children & early learning Young people Disability & mental wellbeing support Employment skills & training Alcohol, drugs & dependencies support

Together, our goal is to reduce homelessness and strengthen communities across Australia.

Brisbane Social Housing Coffs Mid North Coast, NSW Harbour Toormina Management Transfer Bellingen Sawtell Urunga Over the past year we have been working closely with NSW Family and Community 351 properties 2017 Mid Services (FACS) in preparation Kempsey for the transfer of 1,040 North social housing properties Port across Coffs Harbour, Bellingen Macquarie and Urunga. This has increased 1,040 Wauchope social housing transfer 2018 Coast our tenancy management Laurieton portfolio on the Mid North

Taree Coast by 296% and enables us to firmly commit to a long term 1,391 Forster presence in the region. properties 2019 Sydney Meet the team Our team in Coffs Harbour has tenants understand been steadily growing since and are able to access 2018 with approximately services available 22 Mission Australia Housing such as temporary accommodation staff based here delivering and FACS products services across the Mid like Rent Choice North Coast. and Private Rent Housing Services Team Assistance. Led by Regional Manager, Charoah Asset Evans, the Housing Services Team Management consists of two separate teams Team – Tenancy Services and Client Led by our Services (Access and Demand). Asset Manager, Tenancy Services – provides Brad Everitt, the day-to-day tenancy management Asset Team manage services to new and existing Mission Australia tenants, including signing leases Housing’s assets on with new tenants and helping them the Mid North Coast – our homes. This team Over the past year we have been working towards being settle in, carrying out regular the CHP of Choice for our tenants, staff and partners. property inspections and answering oversee repairs and This strategy has informed how we have structured the any questions. When moving in with maintenance requests, team in Coffs Harbour. Mission Australia Housing, tenants ensure common area will be advised who their Housing gardens are kept in Officer is and that they will be their good condition and that properties Development Officer and main contact for all tenancy and are safe and secure. The Asset Community Engagement Officer. property related matters. Team will carry out regular property Together these two roles will engage inspections of all properties with our tenants, partners and Client Services – this front of ensuring issues are identified communities to understand and plan house team will be the first point of and managed early. to address key social issues that contact for anyone walking through will drive community cohesion and the office doors or calling us. This Community Development improve wellbeing. team will work with people who are Our Strengthening Communities homeless or at risk of, and in need of Community Development Team housing assistance. They will ensure is made up of a Community

Staff structure in Coffs Harbour

Mission Australia Housing

Asset Community Tailored Support Housing Services Management Development Coordination

Tenancy Services

Client Services (Access & Demand) What we do differently The difference Mission Australia Housing brings is in our integrated service delivery approach. Combining Housing Services, Asset Management, Tailored Support Coordination and Community Development we will work together with local partners to remain responsive to tenants’ needs and provide a holistic approach to our service delivery. This will be achieved though–

Tailored support Strengthening Resident voice Partnerships Reconciliation coordination communities We will work closely We believe partner- Embedding our services Our approach is with our Tenant ships are an essential Reconciliation Representative part of our work to Action Plan Tailored Support strengths based, Committee on the Reduce Homelessness commitments in Coordinator’s help community driven, residents- especially Mid North Coast to and Strengthen Com- our everyday work, location specific those with complex help us gain a greater munities. We will be we strive to needs – identify and self-sustaining understanding of our contacting a range of create lasting goals, develop plans, with a dedicated residents’ needs and existing and potential change within our and connect to Community preferences in this new partners over organisation, education, training, Development Team area. the coming months to with partners and employment and for the Mid North better work together our communities other relevant Coast. across the Mid North support services. Coast region.

Council COFF STREET Mission Australia Chambers War Memorial services in Sawtell Olympic Pool CASTLE STREET

RIDING LANE Mission Australia operate a number of COFF STREET Medical community services out of the office Centre Services Big W in Sawtell with outreach programs to GORDON STREET NSW Carpark Bellingen and Urunga, including: Library NRMA

ParentsNext – helps eligible parents to plan VERNON STREET DUKE STREET and prepare for employment by the time their children go to school. Where you can find us Partners in Recovery – supporting people with severe and persistent mental health Our new office is well located close to existing issues and with complex needs. services such as Centrelink, Services NSW and other community providers. From July 2019 we Family & Carers Mental Health Program – will work closely with Mission Australia support Provides a range of supports and services for services and other local community services to families and carers of people with a mental provide a coordinated supportive approach for our health issue. residents in this area. 360 Outreach – drug and alcohol outreach program for young people. 1/39 Gordon Street, Coffs Harbour Junaa Buwa! Centre – intensive residential 1800 269 672 rehabilitation program for young people. [email protected]

missionaustralia.com.au/housing