Hywel Dda CHC Annual Report 2019-2020
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Hywel Dda CommunityAneurin Health Bevan Council CHC Operational Plan 2020-2021 Annual Report 2019-2020 August 2020 www.communityhealthcouncils.org.uk1 Aneurin Bevan CHC Operational Plan 2020-2021 Community Health Councils (CHCs) are the independent voice of peoplewww.communityhealthcouncil.org.uk in Wales who use NHS services. We are made up of local volunteers who act as the eyes and ears of patients and the public. There are 7 CHCs covering different parts of Wales. An electronic copy of this document can be found on our website: www.communityhealthcouncils.org.uk/hyweldda This report is also available in Welsh. If you would like this publication in an alternative format and/or language, please contact us: Suite 5 1st Floor Ty Myrddin Carmarthen SA31 1BT Tel: 01646 697610 Email: [email protected] Twitter: @HywelDdaCHC 2 Facebook: Hywel Dda Community Health Council Hywel Dda CHC Annual Report 2019-2020 Contents 4 Message from our Chair 7 About us 8 Our vision 9 Our strategic framework 10 Our equality objectives 11 Our functions 12 Our year at a glance 13 Membership 14 Our ways of working 14 Our national standards 16 How we have made a difference 32 Working with others 36 Our plans for next year 37 How to get your voice heard or become involved 38 Appendices 3 HywelHywel Dda Dda CHC CHC Annual Annual Report Report 2019 2019-2020-2020 Message from our Chair At the time of writing our back that we can identify annual report, the world that how we best move we know has changed forward. This can be significantly in just a matter building on work we have of weeks. This time last year, done in the past, reviewing our CHC members were busy the different situations we visiting GP Surgeries and NHS have dealt with, adapting premises. They were our approaches and planning to attend large-scale exploring new ways of national events such as the working, even if sometimes Royal Welsh Agricultural Show they are thrust upon us. and local events across the 3 Our annual report gives us counties to talk to people an opportunity to do all of about their NHS. This year, this reflection and to share things are suddenly very it with you. different for us all. I am extremely proud of Despite the current Hywel Dda CHC’s work uncertainty in the world during the past year. It around us, it is still important has been an eventful time to reflect on what we have done. It is only by looking and a period of significant 4 Hywel Dda CHC Annual Report 2019-2020 change for the CHC. It has not only hear the voices and been my first year as Chair views of people but also pay and although I have been heed to what is said. We can involved with the CHC for a only do this if we are out number of years, leading our there, active in our selfless volunteers within a communities, talking to people dynamic health related about their NHS experiences. environment has been a new opportunity for me. From a patient perspective, we continue to monitor and A new Chief Officer, Donna scrutinise the work of NHS Coleman also came into post, bodies within the three which meant that there have counties of Hywel Dda and been changes for the staff across Wales. We ask the within our organisation, questions that people want working under new leadership. answered and make sure that Beyond that, CHCs across the people responsible for our Wales have been collectively health services understand facing significant future what matters to our residents. changes arising from the Health and Social Care The area that Hywel Dda CHC (Quality and covers forms a large chunk of Engagement)(Wales) Bill. This Wales. We have over 384,000 has now become an Act, which people to represent from will see a new future for the diverse communities across people of Wales in having their three counties. We have the voices heard. more populated towns in the east and more rural areas in Amongst this backdrop, Hywel the north and west. We have Dda Community Health 3 universities, we are a haven Council has continued to focus for holiday makers thanks to on what is important to our beautiful countryside and people. It is our role to make breath-taking beaches. Our sure that those who plan and road network is limited, we do organise health care services not have major motorways or 5 Hywel Dda CHC Annual Report 2019 -2020 train routes and this can make significant health issues. travelling from place to place more difficult. It means that Across Wales about a quarter we have things to cherish of people try to follow healthy about where we live as well as lifestyles by exercising, not challenges to deal with. smoking, eating 5 portions of fruits and vegetables a day. Other sources of information But, this means that most of tell us a bit more about the us are not following these people in our area. Public recommendations yet. This is Health Observatory tells us something that our health that within the Hywel Dda services have to deal with now area, people are older than in and in the future. other parts of Wales with over 10% of our population aged All of these things mean that 75 years and older. Our men the health service is struggling and women may live longer and has to make changes. than in many parts of Wales Hywel Dda CHC wants to make but this doesn’t always mean sure that these changes are living in good health. As driven by the people using the people age, their health often services. becomes more complicated and difficult to manage, this can mean that more health care input is needed. We have a greater number of obese people in our three counties than most other parts of Wales. Although we may Mansell Bennett marginally drink and smoke Chair less than other areas, being overweight also causes 6 Hywel Dda CHC Annual Report 2019-2020 Hywel Dda CHC Annual Report 2019-2020 About us Hywel Dda Community Health Council (CHC) is the independent watchdog of NHS services in We use Carmarthenshire, Pembrokeshire surveys, apps and Ceredigion. and social media to engage with our What we do community. Hywel Dda CHC seeks to work with the NHS and inspection and regulatory bodies. We provide an important link between those who plan and deliver NHS services, those who inspect and regulate it, and those who use it. Our Advocacy Hywel Dda CHC hears from the public in Service helps many different ways. We visit NHS people who services to talk to patients and carers. want to raise a We talk to people at public events, and concern about through community groups. NHS care or treatment. 7 Hywel Dda CHC Annual Report 2019-2020 Our vision People in Carmarthenshire, Pembrokeshire and Ceredigion know that they can share their views of the NHS easily and recognise that doing so can have a real influence on the shape of healthcare services. People understand and value the role played by CHCs in supporting them to be heard and in representing the collective interests of patients and the public. 8 Hywel Dda CHC Annual Report 2019-2020 Our strategic framework To help make our vision a reality the CHC movement in Wales has agreed a strategic framework incorporating 5 key priorities. These priorities underpin our plans and activities. Making every voice count Improving our influence and reputation Building and developing an effective learning and values based culture Valuing our members and staff Strengthening our national voice 9 Hywel Dda CHC Annual Report 2019-2020 Our equality objectives To help us deliver our key priorities, we have also identified these equality objectives: ▪ We will work with others to find better ways to hear from everyone, including those who are in the most vulnerable situations and those whose voice might not otherwise be heard. We will adapt our approaches to reach those whose care is delivered out of hospital and develop our resources and advocacy services to ensure that they are widely accessible, available and relevant. ▪ We will develop our plans with the public and with our partners so that they focus on the things that matter most and have the best chance of making a difference. ▪ We will build on our existing partnerships and forge new ones where working together increases our chances of making a difference. Our membership must reflect the diversity of the communities they represent and support. We will monitor our membership and develop targeted and more inclusive ways of recruiting new members so that we become more representative. 10 Hywel Dda CHC Annual Report 2019-2020 2019-2020 Our functions CHCs have four main functions these can be described as: Systematically Representing the interests of patients visiting and and the public in the 1 scrutinising 2 planning and local Health agreement of NHS Services Service Change Enabling users of Continuously the NHS to raise engaging with the 3 concerns about the 4 communities we services they receive represent and the through an Health Service Independent providers serving Complaints those communities Advocacy Service 11 Hywel Dda CHC Annual Report 2019-2020 Our year at a glance Our advocacy We visited 32 service gave services to hear advice and from people information to whilst they were receiving care 476 people nd Undertook our 2 30 service changes took peer review to place across Carmarthenshire, measure our performance Pembrokeshire and Ceredigion against the CHC National during 2019-2020.