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Table of Contents: Magnet Story

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Table of Contents: Magnet Story Table of Contents: Magnet Story ............................................................. 3 Patient Rights ............................................................. 4 Your Right to Make Decision as a Patient Protective Services ................................................ 7 Pain Relief ...................................................................... 8 Protect Your Health ........................................... 9 Blood Clot Prevention Fall Prevention Infection Prevention Pain Control Skin Breakdown Prevention FIRSTeam Your Hospital Team ......................................... 13 Medical Staff Nursing Staff Respiratory Therapists Uniforms Care Management Pastoral Services Security Volunteers Family Resource Center Information ............................................................... 15 Room Service for Patients Meals & Snacks for Visitors Interpreters & Communication Assistance Mail/Newspaper/Flower Delivery Operation Bed Refresh About Your Room ............................................ 17 Whiteboard Information Center Calling the Nurse Personal Items Telephone Tips Television & Radio Tobacco-Free for Health Climate Control Fire & Severe Weather Prepare to Go Home ...................................... 19 Leaving the Hospital Home Health Care Billing & Financial Questions Television ..................................................................... 21 2 Methodist Hospital: Methodist Hospital respects The Magnet Story your personal dignity Methodist Hospital is the first in and your right to make Nebraska to be awarded Magnet designation by the American Nurses independent decisions about Credentialing Center’s Magnet Recognition ProgramTM for Excellence your care. in Nursing Services. Often described as “the Nobel Prize of nursing,” Magnet designation is Your Rights as a Patient include awarded to less than 7 percent of the nation’s hospitals. the right to: • Access services regardless of race, creed, sex, age, Why Magnet Matters national origin, religion, disability or source of Magnet-designated hospitals: payment for care. • Deliver better patient outcomes • Receive respectful care that recognizes your personal dignity and cultural and spiritual beliefs. • Have lower patient mortality rates • Have a family member or person of your choice be • Have shorter patient stays notified of your hospital admission. • Report higher patient and nurse • Designate whomever you choose to have the right to satisfaction rates visit you in the hospital. • Receive care in a safe setting, free from all forms of abuse and harassment. • Expect personal privacy and confidentiality for your health care information. • Participate in treatment planning. • Make informed decisions regarding the testing and treatment you wish to receive. • Have your health care providers comply with your advance directives, including living wills and health care durable powers of attorney. • Be notified if your insurance will not cover your inpatient care. • Receive individualized management of your pain. • Be free from physical restraints that are not necessary for medical/surgical care or behavioral management. • Receive information about outcomes of care, treatment and services that have been provided, including unanticipated outcomes. • Receive a timely response to any concerns regarding the care and services you are receiving. Source: American Nurses Credentialing Center www.nursingworld.org 3 4 Please share any concerns, complaints or grievances An adult must accompany all children who visit the you might have with your caregiver or the department hospital, and health and age restrictions may apply. Family supervisor. If your concerns cannot be resolved, ask to members should check with the nurse before bringing speak with a Hospital Administrator at (402) 354-4441. children into the patient’s room. To file a formal complaint, contact the Nebraska Department of Health and Human Services at Your Right to Make (402) 471-2306, the Joint Commission on Accreditation of Healthcare Organizations at (800) 994-6610, or Decisions as a Patient e-mail [email protected]. Advance Directives Your Visitation Rights Adults who are capable of making health care decisions have the right to accept or refuse medical treatment. You as a Patient may wish to discuss treatment options with your family, close friends, clergy, doctors and/or an attorney before Visitors making decisions about your treatment. If you have already As a patient, you have the right to choose who visits you. prepared a health care power of attorney or living will, The hospital may not exclude a visitor unless that person’s please ask a family member or friend to bring copies of presence disturbs you or another individual’s rights, privacy, these documents to the hospital. Your nurse will then safety, or the visit is not advised for medical or therapeutic contact the chaplain to visit with you about the documents, reasons. You may request that any visitor be escorted from making sure they are added to your medical record. You your room at any time for any reason. are responsible for preparation of advance directives. If you You also have the right to choose someone to serve as your have questions or would like to write an advanced directive support person. This person may be your spouse, domestic while you are here, please ask your nurse or the chaplain for partner (including same-sex domestic partner), or another more information. family member or friend who will be present with you for support during your stay. Your support person may or may Student Practitioners not be your legal representative with power of attorney. A student may be assisting a professional with your care. Visitation privileges will not be denied on the basis of If you do not wish to have a student attending, please let us race, color, national origin, religion, sex, sexual orientation, know and we will note it in your chart. gender identity or disability. Your Responsibilities Visiting Hours as a Patient: Visiting hours for individuals other than your support • Provide complete and accurate information about person end at 8:30 p.m. or as determined on a patient- your medical condition and history to the best of specific basis. Visiting hours may be restricted during your ability. seasonal illness in the community. • Comply with hospital rules and participate in the For your safety and benefit, your visitors must follow agreed-upon treatment plan. the instructions of hospital staff. Visitors must be free • Treat other patients and health care providers with of communicable diseases and comply with infection respect and consideration. control regulations. Your visitors must also follow posted regulations or policies regarding safety, restricted areas, • Promptly pay hospital bills. If you cannot make parking, etc. Visitors may not engage in loud, disruptive, prompt payments, contact the Patient Accounts Office threatening, or violent behavior of any kind. at the number provided on your bill. 5 6 Right to Make Decisions Pain Relief We believe that all patients have the right to pain relief. Protective Services Sometimes patients assume we can tell if they are in pain, If you need help regarding guardianship, advocacy services, but this is not always true. Only you know when you are in conservatorship and/or child/adult protective services, pain or how bad it is and what it feels like. When you are or if you have concerns about emotional, physical or admitted to the hospital, you will be asked if you are having sexual abuse, contact your caregiver, Social Services at or have had pain. (402) 354-2346, or: Pain can be any discomfort anywhere in your body. Nebraska Adult Protective Services Pain also means aching and hurting. Pain can include (402) 595-3330 pulling, tightness, burning, knifelike feelings, and other After-Hours Hotline (from Nebraska only) unpleasant sensations. (800) 652-1999 Disability Rights (Iowa) (800) 779-2502 Douglas County Child Protective Services (402) 595-3330 After-Hours Hotline (from Nebraska only) (800) 652-1999 Sarpy County Child Protective Services (402) 595-2600 Above is an example of the pain rating scale that you can After-Hours Hotline (from Nebraska only) use to help us understand their pain and to set goals for (800) 652-1999 pain relief. Pottawattamie County Child Protective Services On this rating scale, 0 means no pain and 10 means the (712) 328-4875 worst possible pain. The middle of the scale around 5 Family Services Domestic Abuse (Nebraska) means moderate pain. A rating of 2 or 3 would be mild (800) 523-3666 pain but 7 or higher means severe pain. We will ask you about your pain regularly, but any time you Family Services Domestic Abuse (Iowa) have pain you must let us know. The nurses will give you (712) 328-0266 medications for your pain, and will also check back with National Domestic Violence/Sexual Assault Crisis Line you in a short time period to make sure the medication is (800) 799-7233 working well for you. Nebraska Domestic Violence/Sexual Assault Crisis Line We will also ask you to set a reasonable pain goal number (402) 345-7273 in order to help manage your pain. The pain goal is a way to determine what level of pain you may notice without it National Suicide Hotline being bothersome, with activity such as walking in the hall (800) 784-2433 or coughing and deep breathing. Boys Town Suicide Hotline (800) 273-8255 Pasero, C., & McCaffery, M. (2010). Pain Assessment and Pharmacologic Management. 7 8 Protect Your Health While Hospitalized Infection
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