Participant's Manual for the Manitoba Security Guard Training Program
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Manitoba Security Guard Training Program Participant’s Manual ISBN: 0-9733582-5-4 © 2005 Manitoba Justice Manitoba Security Guard Training Program Introduction Introduction You have chosen to become a security guard in Manitoba. You need to know the basics so that you can work safely and carry out your duties in a professional way. The law in Manitoba says that you must receive at least 40 hours of training. This course covers all the important areas needed for this basic training. It was designed to help you pass the provincial exam and earn your security guard certificate. The course is written directly to you, the user, in workbook style. This means that you should actively work in the book. Feel free to underline important ideas, write comments in the white spaces, and answer questions right in the book. This will help you remember the information better than if you just read it. This workbook is written in plain language, and it has a number of study aids to help you learn the material. Before the content of each unit you will find • a list of the objectives for the unit. These are the main things that you will learn in the unit. • a pre-test so you can see how much you already know about the material in the unit. • a list of some of the more difficult words in the unit and an exercise to practice the words. • a study tip. • an outline of what’s coming up in the unit. In the middle of the unit there are • check ups so you can see how well you have learned the material in the unit. At the end of each unit you will find • a review of the important points from the unit. • a test-taking tip. • a practice test on the material from the unit. The tests are set up in the same style as the provincial exam. This workbook is not intended to replace professional trainers. If there is anything you do not understand, be sure to let your trainer know. Trainers have the experience to help bring this material to life and to provide you with valuable examples from the security industry. When you start working as a guard, you will gain your own important on-the- job experience. You may also want to take other courses such as First Aid or Conflict Resolution to increase your skills and help protect yourself and others as you perform your duties. Manitoba Justice Manitoba Security Guard Training Program Acknowledgements Acknowledgements In 2002 the Security Industry Standards Advisory Committee, chaired by Al McGregor, issued a report recommending a made in Manitoba curriculum for security guard training. This project is the result of that report. It could not have happened without the very significant support and hard work of the following organizations and individuals: Workplace Prior Learning Assessment and Recognition Committee (WPLAR), Government of Manitoba, and United Food and Commercial Workers Local 832 provided funding for program development. Manitoba Security Guard Training Program Manuals were developed and written by: Nancy Pinnell, B.Ed. Barbara Reid, B.Ed. The Security Training Development Committee guided all of the work, from drafting outcomes to providing feedback on each unit as it was developed. Committee members included: Dennis Cleaver – Initial Security Services Mike Cormier – Securitas Canada Graham Dowdell – UFCW Local 832 Training Centre Jerry Franc – Canadian Corps of Commissionaires Thor Goodmanson – Intelicom Security Services Heather Grant-Jury – UFCW Training Centre Local 832 Tom Horn – Intelicom Security Services, UFCW Local 832 Sandi Howell – Industry Training Partnerships Manitoba Advanced Education and Training Randy Johnson, Intelicom Security Services Debbie Jones – Initial Security Services, UFCW Local 832 Darcel Lecocq – UFCW Local 832 Charlene Muloin – Department of Justice, Manitoba Terry Payne – OBO Security Nancy Pinnell – UFCW Local 832 Training Centre John Pottinger – Securitas Canada Barbara Reid – UFCW Local 832 Training Centre Fire Prevention Branch of the Winnipeg Fire Paramedic Service Peter Kloos, Jerry Mendres, Marc Proulx gave valuable input and feedback on the Fire unit. Manitoba Justice Manitoba Security Guard Training Program Acknowledgements Winnipeg Police Service Training Academy Constable Charles Alsop, Sergeant Gord Friesen, Sergeant Fraser McIntosh, Staff Sergeant Steve Pilote, Sergeant Jeff Quail, Constable Lloyd Swanson, gave extensive input and feedback for the You and the Law and Bomb Threats units. Trainers and Consultants Jerry Franc of the Canadian Corps of Commissionaires arranged for the writers to attend a number of training sessions with the Corps. Dennis Cleaver of Initial Security Services provided the writers with Crisis Intervention training. Richard Cockrem and Travis Hoemsen of Initial Security, and John Cox and Alan Philpot of OBO Security took the writers on patrol with them at various Winnipeg locations and provided valuable on-the-job experience. Debbie Jones of Initial Security and Tom Horn of Intelicom shared their expertise as guards, and supplied the writers with many concrete examples from the security field. Dick Scott of OBO Security gave helpful feedback on the units as they were completed. Garth Bradley, a retired teacher who is a guard with Initial Security, reviewed the facilitation guide and gave the writers valuable feedback. Jane Burpee from Schizophrenia Society Inc. Manitoba provided helpful information for the section on people with special needs. The Province of Saskatchewan granted the authors full access to their Security Guard Training Manual and it proved to be a very useful resource. The writers relied heavily on this and other existing training manuals during their research. Curriculum Supports and Editing Janelle Tarnopolskio created custom graphics. Sara Regehr Neufeld and Carrie Walker-Jones provided final editing assistance. Carrie Walker-Jones helped prepare test questions. Jan McKinnon, Tammy Sigurdur, and Catherine Smallwood of the UFCW Local 832 Training Centre helped with computer related matters, grammar and formatting issues. Manitoba Justice Manitoba Security Guard Training Program Table of Contents Section General Duties & Responsibilities 1 Professionalism 2 You and the Law 3 Patrolling 4 Writing Notes & Reports 5 Bomb Threats 6 Access Control & Alarm Systems 7 Traffic Control 8 Fire! 9 Working Safely 10 Appendix Appendix A - Answers A Appendix B - Legal References B Appendix C – Resources for Writing Notes C & Reports Appendix D – Material Safety Data Sheet D Appendix E – Study Tips E Appendix F - Test-Taking Tips F Glossary G * See next page for detailed unit contents. Manitoba Justice Manitoba Security Guard Training Program Unit Contents Unit Page 1 General Duties and Responsibilities Protection of People 13 Protection of Property 13 Protection of Information 13 Post Orders 15 2 Professionalism Appearance 11 Attitude and Conduct 12 Effective Communication 16 Interviewing 17 Dealing with Difficult or Angry People 18 Dealing with a Wide Variety of People 24 Discrimination and Harassment 33 Crowd Control 35 Labour Disputes 37 Dealing with the Media 39 3 You and the Law Legal status of a Security Guard 11 Types of Criminal Offences 12 Powers of Arrest 13 Use of Force 21 Search and Seizure 27 Landlords and Tenants 29 Trespassing and Vandalism 30 Licencing of Security Guards 31 4 Patrolling Purpose of a Patrol 13 Preparing for a Patrol 14 Patrolling Effectively 19 Patrolling Safely 21 Powers of Observation 24 Manitoba Justice Manitoba Security Guard Training Program 5 Writing Notes and Reports Factors Involved in Note Taking 11 What to Include in Notes 14 24 Hour Clock 16 Phonetic Alphabet 18 Factors Involved in Report Writing 21 How to Improve Report Writing Skills 26 Evidence 28 Protecting a Crime Scene 29 Testifying in Court 30 6 Bomb Threats People Who Make Bomb Threats 11 Threats Received Over the Phone 12 Bomb Threat Checklist 15 Written Threats 18 Evacuation 18 Suspicious Objects 19 7 Access Control & Alarm Systems Different Levels of Access Control 11 Common Ways to Control Access 12 Main Purpose of an Alarm System 18 How Alarm Systems Operate 18 Responding to an Alarm 21 False Alarms 21 8 Traffic Control Legal Authority 11 Safety 11 Hand Control Signals 13 Dealing with Emergency Vehicles 16 Responding to Accidents 16 9 Fire! Fire Safety and Emergency Procedures Plans 11 Being Prepared for Fires 13 Things Needed for a Fire to Start 13 How to Put a Fire Out 15 Fire Hazards 15 Manitoba Justice Manitoba Security Guard Training Program Detecting Fires 20 Fighting Fires 21 10 Working Safely Workplace Safety and Health Act 11 The Right to Know 11 The Right to Participate 15 The Right to Refuse Unsafe Work 17 Employee Responsibilities 18 Working Alone Plans 21 Manitoba Justice Manitoba Security Guard Training Program General Duties & Responsibilities Manitoba Justice Manitoba Security Guard Training Program 1 General Duties & Responsibilities 2 Manitoba Justice Manitoba Security Guard Training Program 1 General Duties & Responsibilities 3 Objectives This unit will help you learn how to • describe the different duties of security guards. • give examples of how security guards protect people. • tell how security guards protect property. • keep confidential things confidential. • tell what post orders are and what’s included in them. Manitoba Justice Manitoba Security Guard Training Program 1 General Duties & Responsibilities 4 Pretest This pretest will start you thinking about the information in this unit. Write T for True or F for False before each of these statements. You can check your answers using Appendix A. After you complete this unit you may want to try this pretest again to see how much you have learned. The first one has been done for you. 1. T Confidentiality is an important part of security work. 2. ___ All security guards do patrols. 3. ___ A security guard’s main duties are to patrol and report. 4. ___ In emergencies, security guards may be asked to help police. 5. ___ A duty of security guards is to protect information.