Patient Information Guide

Patient Information Guide Inova Fairfax Medical Campus About Inova Fairfax Medical Campus Inova Fairfax Medical Campus is part of Inova, Northern Virginia’s leading not-for-profit healthcare provider. As the system’s flagship, our campus is home to a wide range of specialty services unique to the region, including: • Northern Virginia’s only Level 1 trauma center, offering the highest, most comprehensive level of trauma care available • Washington DC metropolitan area’s first and only lung transplant program • Inova Heart and Vascular Institute providing leading edge care for complex cardiac, vascular and pulmonary conditions • Inova Women’s Hospital • Inova Children’s Hospital • Virginia Commonweath University (VCU) School of Medicine Inova Fairfax Medical Campus is accredited by The Joint Commission, reflecting our commitment to numerous safety and performance standards. About this Handbook We have a commitment to provide you with excellent care, and treat you with compassion, dignity and respect. This booklet was prepared to help you understand our policies and services. If at any time during your stay you have questions or comments, please feel free to talk with your nurse or or any member of your healthcare team. 2 Table Of Contents During Your Stay ...............................................................4 Medical Library and Resource Center ................................. 11 Overview of Patient Rights .................................................... 4 Personalized Web Sites ........................................................... 11 Patient Responsibilities ......................................................... 4 Wireless Internet Access .......................................................... 11 Rights of the Disabled .............................................................5 Going Home ............................................................................ 11 Language Services ..................................................................5 Discharge Information .............................................................. 11 Services for the Deaf and Hard of Hearing .....................5 Medical Records .......................................................................... 11 Patient Care Companion Program .....................................5 Post-hospital Services ............................................................... 11 Rapid Response Team .......................................................... 5 Patient Satisfaction Survey ...................................................... 11 Care Coordination ................................................................... 5 Inova Pharmacy Plus .................................................................. 11 For Your Safety ........................................................................ 6 Tips to Avoid a Fall .................................................................. 6 General Information .........................................................12 Personal Property .................................................................... 6 Dining Options ............................................................................ 12 Medication Management ...................................................... 7 Gift Shops .................................................................................... 12 Standard Precautions ............................................................. 7 ATM Locations ............................................................................12 Patient Confidentiality and Release of Information ..... 7 Lost and Found ......................................................................... 12 Patient and Care Team Communication ......................... 7 Security ........................................................................................ 12 Patient Relations ...................................................................... 7 Firearms and Weapons ........................................................... 13 Tobacco/Smoke-Free Policy ................................................ 13 Your Accommodations ................................................8 Inova HealthSource .................................................................. 13 Telephone .................................................................................. 8 Physician Referral Service ...................................................... 13 TTY Assistance .........................................................................8 Philanthropy ............................................................................... 13 Meals .............................................................................................8 Volunteers .................................................................................... 13 Guidelines for Bringing Food from Inova Blood Donor Services .................................................. 13 Outside the Hospital ......................................................... 8 Organ and Tissue Donation .................................................. 13 Mail and Newspaper Delivery ..............................................8 Room Cleaning ..........................................................................9 For Your Visitors .................................................................14 Getting Here ................................................................................ 14 Your Healthcare Decisions ........................................9 Bus and Taxi Information ......................................................... 14 Advance Directives ................................................................. 9 Parking .......................................................................................... 14 Ethics Consultation ................................................................. 9 Hotel Accommodations .......................................................... 15 Financial and Insurance Inova Fairfax Medical Campus Map.....................................15 Information .............................................................................9 General Visitation Guidelines .................................................15 Insurance Concerns ................................................................9 Additional Visitation Guidelines ............................................16 Financial Counseling ............................................................. 10 Important Phone Numbers ......................................... 17 Your Hospital Bill .................................................................... 10 A helpful list of phone numbers you may need Special Services for Patients and Families ......10 during your stay. Spiritual Support .........................................................................10 Animal Assisted Care Services ..............................................10 Notary Services .......................................................................... 10 3 During Your Stay ■ Receive care in a safe setting, free of all forms of abuse or harassment We can provide better healthcare services when we work ■ A hospital setting that preserves dignity and together with you and your family as partners. It is our contributes to a positive self-image responsibility to advise you of your rights as a patient ■ Respect for your cultural and personal values, beliefs, and you also have responsibilities in your treatment and and preferences, as well as an opportunity to take care. We urge you to ask questions, be proactive and take part in religious and other spiritual services an active part in your care plan. If you have questions or ■ Contact protective and advocacy services concerns, please discuss these with any staff member or ■ Expect that the hospital will protect your contact the hospital’s Patient Relations department at ext. confidentiality and respect your privacy 63663. ■ See your medical record; request amendments Overview of Patient Rights to your medical record; and request a list of persons While you are in our hospital, you have certain rights as a or organizations to whom your health information patient. You have the right to: was disclosed as determined by federal or state law ■ Receive treatment regardless of your age, gender, ■ Give permission to recording or filming made for race, national origin, language, religion, sexual purposes other than identification, diagnosis or orientation, disability or any other discrimination treatment. You also have the right to cancel this prohibited by law agreement. ■ Know the names and titles of your healthcare team ■ Agree or refuse to participate in research studies members ■ File a complaint and not be subject to discrimination, ■ Receive information in a language or manner you force, punishment or unreasonable interruption of understand. This includes the right to interpreter care, treatment or services services at no cost to you. ■ Have your hospital bill explained and receive ■ Be informed and involved in making healthcare information about financial help decisions ■ Be informed about possible results of care, Patient Responsibilities treatment and services, including unexpected As a patient, you are responsible for the following: results ■ Providing complete and accurate information about ■ Agree to or refuse care, treatment and services your health, including past illnesses, hospital stays, use of medications and other matters relating to your ■ Appropriate evaluation and management of pain health

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