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Tower Hamlets Urgent Treatment Centre How to get Urgent Treatment Centre, Based in Clinic 1, Ground Floor, South Tower (Cavell Entrance) The Royal London Hospital, Whitechapel Road, to the UTC London, E1 1FR What you need to know about the Tower Hamlets Urgent Treatment Centre Feedback, Compliments and Complaints The UTC service is provided by Tower Hamlets GP Care Group and we welcome your feedback. If you are unhappy with any aspect of your visit please speak to a member of the team who may be able to resolve Information for patients, carers and relatives your complaint immediately. Share your feedback using the cards which are available in the reception area. Alternatively if you wish to • Quick and easy access to expert medical care give a compliment or make a complaint please email us on [email protected] Delivering better health • Open 24 hours / 7 days a week / 365 days a year through partnership Or write to us at: Feedback & Complaints, Tower Hamlets GP Care Group, 1st Floor Beaumont House, • For when it’s urgent care, but not life-threatening Mile End Hospital, Bancroft Road, London, E1 4DG • Appointments available by calling 111 Tweet us: @THGPCaregroup Urgent Treatment Centres (UTCs) are a For when it’s not an emergency new 24hr, 7 day a week There are a range of options when it comes to accessing medical help in Tower GP-led resource in the Hamlets, from Extended Access Hubs, GP Out of Hours, pharmacies, your GP, and now the Urgent Treatment Centre, to name a few. A&E is only meant for community which are life threatening circumstances. All of these can be accessed by calling NHS 111. equipped to diagnose and deal with many Who will I see and Chaperones of the most common how will they help me? ailments people attend If you would like someone to be On arrival at the UTC you will see an with you whilst you are being A&E for, when they appropriate health professional, this examined please let the receptionist don’t need to. may be a doctor, nurse practitioner, or healthcare professional know. paramedic, pharmacist. Following the UTCs are an upgrade to the previous Your Personal Information urgent care provisions in the treatment, patients may also be seen by community. They were created to help a ‘Care Navigator’ in the UTC. The care We collect and hold your personal ease the pressure on hospitals, so that navigators role is to help patients to information in line with current they can get on with treating the most follow up on their care. laws and regulations. For more serious medical cases. information please visit: bit. Waiting Times ly/2ZiRxen or ask the receptionist for a copy of our privacy notice. Why have I been How do I access the UTC? We aim to see everyone within four hours and waiting times will vary sent to the UTC? You can access the service by depending on the number of patients What if I’m not If life is in danger, patients should telephoning 111 (from mobile phones in the UTC. All patients are broadly registered with a GP? call 999 or go to A&E – nothing has too). You will be directed to the most seen in order of arrival. Sometimes you It’s quick and easy to register with changed in that respect. But for ailments appropriate service following an initial may see someone who arrives after you a GP in Tower Hamlets. GPs and that need urgent treatment such as assessment over the telephone. being seen before you, either because other practice health professionals strains and sprains, fevers, eye problems the clinician that is needed to treat your can help keep you well or will see etc, an Urgent Treatment Centre is much condition has a longer queue than other you quickly if you are unwell. Your more appropriate. healthcare professionals or the person records are updated each time you has an urgent condition. The UTC also access medical help, which means you shares a location with the GP Out of get the best care and treatment. Hours services. To register with a GP, visit a practice near your home and ask about Below are some conditions becoming a patient. You can also visit suitable for treatment at a UTC: www.nhs.uk for more information. Strains and sprains | Minor head injuries | Cuts and graze | Bites and stings | Minor scalds and burns | Ear and throat infections | Skin infections and rashes | Eye problems | Coughs and colds | Feverish illness in adults | Feverish illness in children | Abdominal pain Urgent Treatment | Vomiting and diarrhoea | Emergency contraception Emergency Self-care NHS 111 Pharmacy GP Surgery Centre Department.
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