Western Cape OU Complaints Handling Process FINAL

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Western Cape OU Complaints Handling Process FINAL

Has your customer query/fault YES been resolved ? NO ALTERNATIVE CONTACT DETAILS Eskom Distribution in the Western Cape has made alternative communication channels available due to the temporary closure of our walk-in-centres. These are available on weekdays between 08h00 – 16h00, excluding public holidays. Kraaifontein walk-in-centre 064 695 4285 WhatsApp or SMS only Email - [email protected] Khayelitsha walk-in-centre 079 452 4844 WhatsApp or SMS only Email - [email protected] Western Cape walk-in-centre 076 782 9481 WhatsApp or SMS only Email - [email protected] If your query/fault has NOT been attended to within 48 hours, after utilising the above channels, you may escalate your complaint to Customer Relations Management. WESTERN CAPE OPERATING UNIT - DISTRIBUTION How to escalate a complaint IN THE WESTERN CAPE If your query/fault has not been attended to within 48 hours, please direct your complaint to the responsible Customer Relations Manager during weekdays. Provide your reference number. STEP 1 STEP 2 Phillippi, Crossroads, Kraaifontein, Wesbank, Bluedowns, Wallacedene, Mfuleni, Eerste River, Customer Scottsdene, Blackheath, Relations Manager Boland Bloekombos, Delft, Du Noon, Table View, Western Cape Overberg Belhar, Parklands, Mandalay, Province Karoo Khayelitsha, Elsies River, Uitsig, Garden Route Helderberg, Bishop Lavis, Grabouw, Matroosfontein, Somerset West Ruyterwacht, Witsand, West Coast Lizette Schulze Zethu Sonjica Richard Mali David Ockhuis 068 209 6532 066 200 6206 082 373 3911 078 269 1917 [email protected] If your complaint has not been resolved to your satisfaction, please make use of step 3 and 4 below. SENIOR MANAGER CUSTOMER SERVICE OPERATIONS STEP 3 Rene Darby Cellphone: 079 229 6448 Email: [email protected] GENERAL MANAGER STEP 4 Alwie Lester Cellphone: 071 116 1799 Email: [email protected] WESTERN CAPE OPERATING UNIT - DISTRIBUTION.

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