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State of North Carolina Request for Proposal No

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State of North Carolina Request for Proposal No STATE OF NORTH CAROLINA REQUEST FOR PROPOSAL NO. 41-100358-001 Department of Information Technology Offers will be publicly opened: April 29, 2020 at 2:00pm EST Issue Date: March 2, 2020 Refer ALL inquiries regarding this RFP to: Commodity Number: 920 Leroy Kodak] Description: Identity Access Management System [email protected]] Using Agency: Department of Information [919-754-6665] Technology Requisition No.: None OFFER The State solicits offers for Services and/or goods described in this solicitation. All offers and responses received shall be treated as Offers to contract. EXECUTION In compliance with this Request for Proposal, and subject to all the conditions herein, the undersigned offers and agrees to furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion. Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable. OFFEROR: STREET ADDRESS: P.O. BOX: ZIP: CITY, STATE & ZIP: TELEPHONE NUMBER: TOLL FREE TEL. NO PRINT NAME & TITLE OF PERSON SIGNING: FAX NUMBER: AUTHORIZED SIGNATURE: DATE: E-MAIL: Offer valid for one hundred twenty (120) days from date of offer opening unless otherwise stated here: ____ days ACCEPTANCE OF OFFER If any or all parts of this offer are accepted, an authorized representative of the Department of Information Technology shall affix their signature hereto and any subsequent Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence as follows: Best and Final Offers, if any, Special terms and conditions specific to this RFP, Specifications of the RFP, the Department of Information Technology Terms and Conditions, and the agreed portion of the awarded Vendor’s Offer. A copy of this acceptance will be forwarded to the awarded Vendor(s). FOR DIT USE ONLY Offer accepted and contract awarded this date , as indicated on attached certification, by (Authorized representative of Department of Information Technology). Page 1 of 54 Rev. 2019/07/01 Table of Contents 1.0 Procurement Schedule ................................................................................................................ 4 2.0 Purpose of RFP ........................................................................................................................... 4 2.1 Introduction .............................................................................................................................. 4 2.2 Contract Term .......................................................................................................................... 5 2.3 Contract Type .......................................................................................................................... 5 2.4 Agency Background ................................................................................................................. 5 2.5 Problem Statement .................................................................................................................. 5 3.0 RFP Specifications ...................................................................................................................... 6 3.1 General Specifications ............................................................................................................. 6 3.2 Security Specifications ........................................................................................................... 10 3.3 Enterprise Specifications ....................................................................................................... 11 3.4 Business and Technical Specifications .................................................................................. 12 4.0 Cost of Vendor’s Offer ............................................................................................................... 18 4.1 Offer Costs ............................................................................................................................. 18 4.2 Travel Expenses .................................................................................................................... 18 4.3 Milestone Payment Schedule ................................................................................................ 18 5.0 Evaluation ................................................................................................................................. 18 5.1 BEST value ............................................................................................................................... 18 5.2 Source Selection ....................................................................................................................... 18 5.3 Best and Final Offers (BAFO) ................................................................................................ 19 5.4 Evaluation Criteria.................................................................................................................. 19 5.5 PAST PERFORMANCE ......................................................................................................... 19 5.6 EVALUATION METHOD ........................................................................................................ 19 6.0 Vendor Information and Instructions ......................................................................................... 20 6.1 General Conditions of Offer ................................................................................................... 20 6.2 General Instructions for Vendor ............................................................................................. 21 6.3 Instructions for Offer Submission ........................................................................................... 23 7.0 Other Requirements and Special Terms ................................................................................... 27 7.1 Vendor Utilization Of Workers Outside of U.S. ...................................................................... 27 7.2 Financial Statements ............................................................................................................. 27 7.3 Financial Resources Assessment, Quality Assurance, Performance and Reliability ............. 27 7.4 Vendor’s License or Support Agreements ............................................................................. 27 7.5 ResellerS ............................................................................................................................... 28 7.6 Security and Background Checks .......................................................................................... 28 7.7 Assurances ............................................................................................................................ 28 7.8 Confidentiality of Data and Information .................................................................................. 28 Attachment A: Definitions .................................................................................................................... 32 Attachment B: Department of Information Technology Terms and Conditions.................................... 34 Attachment C: Agency Terms and Conditions - Reserved .................................................................. 46 Attachment D: Description of Offeror .................................................................................................. 47 Attachment E: Cost Form .................................................................................................................... 49 Attachment F: Vendor Certification Form ............................................................................................ 50 Attachment G: Location of Workers Utilized by Vendor ...................................................................... 51 Attachment H: References .................................................................................................................. 52 Page 2 of 54 Rev. 2019/07/01 Attachment I: Financial Review Form ................................................................................................. 53 Attachment J: Firm’s Tax Identification Information ............................................................................ 54 Page 3 of 54 Rev. 2019/07/01 1.0 PROCUREMENT SCHEDULE The Agency Procurement Manager will make every effort to adhere to the following schedule: Action Responsibility Date RFP Issued DIT 3/2/2020 Written Questions Deadline Potential Vendors 3/16/2020 at 10:00am EST Agency’s Response to Written Questions/ DIT 3/31/2020 RFP Addendum Issued Offer Deadline / Bid Responses Due Vendor(s) 4/29/2020 at 2:00pm EST Offer Evaluation DIT 5/1/2020 Selection of Finalists DIT 6/1/2020 Oral Presentations and/or Product Demonstrations by Selected Vendors 6/12/2020 Finalists Negotiations with Finalists DIT and Selected 6/19/2020 Vendors Best and Final Offers Deadline from Finalists Selected Vendors 6/30/2020 Contract Award DIT 7/1/20200 Protest Deadline Responding Vendors 15 days after award 2.0 PURPOSE OF RFP 2.1 INTRODUCTION The purpose of this RFP and any resulting contract award is to solicit proposals for an Identity and Access Management Managed Service (IAM-MS) for the State of North Carolina government. The service will provide citizens of the state of North Carolina, as well as others who may have a need to interact with state
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