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Download This PDF File Reference & User Winter 2015 Volume 55, Number 2 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) www.rusq.org Testing Telepresence: Remote Reference Service via Robotics Reference Services to Incarcerated People, Part II: Sources and Learning Outcomes Adult Readers’ Advisory Services through Public Library Websites Making a Third Space for Student Voices in Two Academic Libraries Reference & User Services Quarterly The Journal of The Reference and User Services Association (RUSA) Editor: Barry Trott members, U.S. $65; Canada and Mexico, $70; and all other countries, $75. Single articles, $12. Editorial Advisory Board 2015–16: Jenny S. Bossaller, Assistant Professor of Library and Information Science, Editorial Policy: Reference & User Services Quarterly is the University of Missouri (2015–18); Heidi L. M. Jacobs, official journal of RUSA. The purpose of Reference & User Information Literacy Librarian, University of Windsor Services Quarterly is to disseminate information of interest to (2015–18); Kate Kosturski, Institutional Participation reference librarians, information specialists, and other profes- Coordinator, United Kingdom and Northern Europe, JSTOR/ sionals involved in user-oriented library services. The scope of Portico (2015–18); Scott Seaman, Dean of Libraries, Ohio the journal includes all aspects of library service to adults, and University (2015–18); Carol Singer, Professor, Library reference service and collection development at every level Teaching and Learning Department, Bowling Green and for all types of libraries. The journal follows a policy of State University (2015–18); Nicolette Sosulski, Business double-blind refereeing of articles in advance of publication. Librarian, Portage District Library (2015–18); Laurel Tarulli, —Adopted by RASD Board, June 27, 1989 Librarian and Information Services Manager, Sacred Heart Manuscripts: Prospective authors can review the School of Halifax (2015–18); David A. Tyckoson, Associate “Instructions to Authors” found online at http://rusa.meta Dean, Henry Madden Library, California State University, press.com/support/for-authors.mpx. Fresno (2015–18); Chiang A. Wang, Adult Service Manager, Queens Library at Flushing (2015–18); Neal Wyatt, PhD in Advertising: Reference & User Services Quarterly accepts Media, Art, and Text, Virginia Commonwealth University advertising for goods or services to the library profession (2015–18) and library services in general and encourages advertising as a vehicle to inform readers of products and services and Ex Officio: Anne M. Houston, RUSA President (2015–16). to provide product communication between vendor and Production: ALA Production Services: Troy D. Linker, Chris buyer. Reference & User Services Quarterly will adhere to all Keech, Tim Clifford, TJ Johnson, and Lauren Ehle. ethical and commonly accepted advertising practices and will make every effort to ensure that its practices in rela- Reference & User Services Quarterly is a continua- tion to advertising are consistent with those of the other tion of RQ. The title change was effective with Volume 37, Association publications. Reference & User Services Quarterly Number 1, 1997. reserves the right to reject any advertisement deemed not relevant or consistent to the above or to the aims and poli- Please visit our website at www.rusq.org. cies of the American Library Association. Bill Spilman, © 2015 American Library Association. Innovative Media Solutions, 320 W. Chestnut St., PO Box 399, Oneida, IL 61467. Phone: (309) 483-6467 or toll-free All material in this journal subject to copyright by the 1-877-878-3260; fax: (309) 483-2371; email: bill@ American Library Association may be photocopied for the innovativemediasolutions.com. noncommercial purpose of scientific or educational advance- ment granted by Sections 107 and 108 of the Copyright Abstracting and Indexing: RUSQ is abstracted or Revision Act of 1976. For other reprinting, photocopying, or indexed in Arts & Humanities Citation Index; Book Review translating, address requests to the ALA Office of Rights and Digest Plus; Book Review Index; Computers & Applied Sciences Permissions, 50 E. Huron St., Chicago, IL 60611. Complete; Current Contents; Ebscohost Masterfile; Education Research Complete; Educator’s Reference Complete; FRANCIS; Circulation: Reference & User Services Quarterly (ISSN Gale Cengage Expanded Academic ASAP; Gale Cengage 1094-9054) is published quarterly (fall, winter, spring, General OneFile; INSPEC; Library, Information Science, & summer) by the American Library Association (ALA), 50 E. Technology Abstracts; Library Literature & Information Science; Huron St., Chicago, IL 60611. It is the official publication LISA: Library and Information Science Abstracts; Professional of the Reference and User Services Association (RUSA) (for- Development Collection; ProQuest Education Journals; ProQuest merly RASD, Reference and Adult Services Division), a Research Library; Referativny: Zhurnal; SCOPUS; Social division of the ALA. Subscription price: to members of Sciences Citation Index; and Web of Science. RUSA, $25 a year, included in membership dues; to non- Reference & User Winter 2015 Volume 55, Number 2 Services Quarterly ISSN 1094-9054 The Journal of The Reference and User Services Association (RUSA) www.rusq.org Columns 82 From the Editor 97 Information Literacy Autumn Thank Yous and Instruction BARRY TROTT The Future of Academic Librarianship: MOOCs and the Robot Revolution 84 From the President of RUSA LURA SANBORN Revisiting Library as Place: Balancing Space Planning Priorities by 102 Amplify Your Impact Focusing on Core Purpose Don’t be a Reference “Tool”: How to ANNE M. HOUSTON Use Internal Marketing to Build Staff Competencies in the Age of Inclusive Libraries 87 Management KATYA PEREYASLAVSKA AND CORINNE ABBA Unanticipated Career Change: Your Mission, Should You Choose to Accept It . 109 Accidental Technologist ALETEIA GREENWOOD How Can Libraries Improve Wikipedia? ERIC PHETTEPLACE 91 Readers’ Advisory Differing Mental Models and the Futures of 113 Alert Collector Libraries, Librarians, and Readers’ Advisory Autism Spectrum Disorder: A BILL CROWLEY Guide to the Latest Resources MICHELE FRASIER-ROBINSON Features 118 Testing Telepresence 132 Adult Readers’ Advisory Services Remote Reference Service via Robotics through Public Library Websites JEFFREY HARTSELL-GUNDY, ERIC O. SUSAN K. BURKE AND MOLLY STROTHMANN JOHNSON, AND JOHN KROMER 144 Making a Third Space for Student 123 Reference Services to Incar- Voices in Two Academic Libraries cerated People, Part II JAMES ELMBORG, HEIDI LM JACOBS, Sources and Learning Outcomes KELLY MCELROY, AND ROBERT NELSON DEBBIE RABINA AND EMILY DRABINSKI Departments 156 From Committees of RUSA 169 Sources 156 BRASS Program: Not Elsewhere 169 Professional Materials Classified: Researching New and Niche KAREN ANTELL, EDITOR Industries 174 Reference Books BRASS 2015 PROGRAM PLANNING TAMMY ESCHEDOR VOELKER, EDITOR COMMITTEE 160 Outstanding Business Reference Resources 2015 BRASS BUSINESS REFERENCE SOURCES COMMITTEE 165 Best of the Best Business Websites BRASS EDUCATION COMMITTEE FROM THE EDITOR Barry Trott ith the coming of holidays it is always a good time to reflect thankfully on the collaborative Autumn Thank nature of the work that makes it possible to get out a journal such as RUSQ. First off, I would Wlike to thank the members of the RUSQ editorial board. The Yous board members are the first readers of submissions to the journal and I appreciate their thoughtful reviews and sugges- tions for ways to improve articles. Without their work, the journal would not offer our readers the quality in breadth and depth of feature articles that support and move the profession forward. The board members also help guide the journal’s policies and procedures, offering thoughtful sug- gestions and ideas for improving both content and processes. For volume 54, the editorial board members were Jenny S. Bossaller, Heidi LM Jacobs, Kate Kosturski, Scott Seaman, Carol Singer, Nicolette Sosulski, Laurel Tarulli, David A. Tyckoson, Chiang A. Wang, and Neal Wyatt. In addition to the board, I rely on a slate of reviewers who can fill in when needed to look at articles that require spe- cialized knowledge or when board members are not available to review a submission. Over the past year, the following re- viewers have generously given of their time and talents: Curt Asher, Chris Avery, Danielle Ball, Susan Burke, Kathleen Kern, Elizabeth Kline, Elizabeth Marshak, Neil Hollands, Mary Popp, Joyce Saricks, Karen Sobel, Molly Strothmann, Barry Trott and Tammy Voelker. The column and review editors consistently bring Correspondence concerning this column should be thoughtful and engaging pieces to RUSQ readers. The col- addressed to Barry Trott, RUSQ Editor, 7770 Croaker umns are an essential piece of the journal offering ideas Rd., Williamsburg, VA, 23188; email: [email protected]. and advice for practitioners, and the reviews of professional and reference materials keep readers alert to what is new and important in the field of reference and user services. I would like to thank the column and review editors for their excellent work in recruiting authors and marshaling pieces through the publication process. The column and review editors for volume 54 were Karen Antell, Nicloe Eva, Aimee Graham, Eric Phetteplace, Kelly Myer Polacek, Marianne Ryan, Erin Shea, Laurel Tarulli, and Tammy Voelker. I would also like to extend a farewell to Kelly Myer Polacek,
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