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Strategies Federal Government IT Project Managers Use to Migrate IT Systems to the Cloud

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Strategies Federal Government IT Project Managers Use to Migrate IT Systems to the Cloud Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2020 Strategies Federal Government IT Project Managers Use to Migrate IT Systems to the Cloud LaTonya Denise Griffith Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations Part of the Databases and Information Systems Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Management and Technology This is to certify that the doctoral study by LaTonya D. Griffith has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Jon McKeeby, Committee Chairperson, Information Technology Faculty Dr. Donald Carpenter, Committee Member, Information Technology Faculty Dr. Bob Duhainy, University Reviewer, Information Technology Faculty Chief Academic Officer and Provost Sue Subocz, Ph.D. Walden University 2020 Abstract Strategies Federal Government IT Project Managers Use to Migrate IT Systems to the Cloud by LaTonya D. Griffith MBA, Capella University, 2012 MS, Capella University, 2004 BS, Old Dominion University, 2002 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University November 2020 Abstract Several processes, security, and confidentiality challenges cause the slow adoption of cloud computing within the federal government. Information Technology (IT) senior leadership in the federal government is concerned about the slow adoption of cloud computing because it impedes federal IT systems management. Grounded in the technology acceptance model, the purpose of this exploratory multiple case study was to explore strategies federal government IT project managers used to select systems to migrate to the cloud. Participants consisted of 10 IT project managers from 3 federal organizations in Virginia and Washington, D.C., responsible for migrating federal government systems to the cloud. Data were collected using semi-structured phone and video teleconference interviews and 37 organizational documents. The participants' interview transcripts were analyzed using inductive coding. Three major themes emerged: mission owner readiness, leveraging industry expertise, and application categorization. A recommendation for IT project managers is to determine the processes needed to place specific systems in the cloud by leveraging industry best practices to address sluggish transitions to the cloud. Information technology managers can use the findings to understand the policies, the support needed, the training, communications, and cloud transitions strategies to improve federal government organizations' cloud transition initiatives. The implication for positive social change includes the potential to lead to home and workplace reductions of the carbon footprint by consolidating data and allowing data to be stored, managed, and processed remotely at a data center instead of locally. Strategies Federal Government IT Project Managers Use to Migrate IT Systems to the Cloud by LaTonya D. Griffith MBA, Capella University, 2012 MS, Capella University, 2004 BS, Old Dominion University, 2002 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University November 2020 Dedication I dedicate this work to my Lord and savior Jesus Christ, my parents Diane and Robert, my husband Hensley, my children Saquan, Hensley, and Zahir and my siblings LeTesha and Crystal for their unwavering support and motivation to keep pushing me through this life-changing process. I am thankful that multiple situations that surrounded me aided my decision to keep moving forward, and I have my family to celebrate my achievement of completing this process. Being a female minority that was once told that I was not college material makes me feel so accomplished and proud that my mom told me I could do anything if I put my mind to it. I pray that this Doctoral degree will not be the last degree of my family, but will be the first of many. Acknowledgments There are several people that I would like to thank for their support. Initially, I want to thank my committee chair, Dr. Jon McKeeby, for sharing his personal story about his challenges while pursuing his doctoral degree, which motivated me to keep going. Dr. McKeeby always extended his encouragement to me when unforeseen life changes happened that delayed my progress with completing my research and provided feedback that was always straight forward. Without Dr. McKeeby's inspiration, I know I would not be writing this today. I would also like to thank Dr. Don Carpenter for his expertise and attention to detail during this process. He provided thoughtful comments that triggered my understanding to make the improvements needed to rejuvenate my writing and thoughts. Additionally, I would like to thank Dr. Steven Case for his words of wisdom at the very beginning of my program and during the residencies that helped me with embracing what to expect and how to get through difficult phases of my journey. I would also like to thank my past and present peers for the weekly motivation and example of perseverance. Thank you to the accomplished participants that were able to take time out of their busy schedules to provide valued input to my study. I hope that my research will be appreciated and used as a common reference. Lastly, I would like to thank my immediate and extended family for giving me the willpower to complete this process. Table of Contents List of Tables ..................................................................................................................... iv Section 1: Foundation of the Study ......................................................................................1 Background of the Problem ...........................................................................................1 Problem Statement .........................................................................................................1 Purpose Statement ..........................................................................................................2 Nature of the Study ........................................................................................................3 Research Question .........................................................................................................4 Interview Questions .......................................................................................................4 Conceptual Framework ..................................................................................................5 Definition of Terms........................................................................................................6 Assumptions, Limitations, and Delimitations ................................................................7 Assumptions ............................................................................................................ 7 Limitations .............................................................................................................. 8 Delimitations ........................................................................................................... 8 Problem Domain ..................................................................................................... 8 Significance of the Study ...............................................................................................9 Contribution to Information Technology Practice .................................................. 9 Implications for Social Change ............................................................................. 10 A Review of the Professional and Academic Literature ..............................................10 Overview of Cloud Computing ............................................................................. 12 Transition and Summary ..............................................................................................46 i Section 2: The Project ........................................................................................................48 Purpose Statement ........................................................................................................48 Role of the Researcher .................................................................................................48 Participants ...................................................................................................................50 Research Method and Design ......................................................................................53 Method .................................................................................................................. 54 Research design .................................................................................................... 56 Population and Sampling .............................................................................................61 Ethical Research...........................................................................................................64
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