Publication No PP227838/003 IN AUSTRALIA 2007 July 58, No 183 Vol

➣ Smoking - It’s Law: No Butts about it - pages 16-17 ➣ CMDA - Innovative Affiliate Initiative - pages 18-19 ➣ IPART Review - Looking inside and out - pages 20-22

➣ INSIDE - In the Zone Special Feature - pages 40-47

CLUB MANAGERS’ ASSOCIATION AUSTRALIA OFFICE BEARERS CMAA FEDERAL EXECUTIVE Publisher CMAA WILLIAM CLEGG, ACCM Editor: Peter Sharp President Randwick Labor Club Bill Clegg ACCM Phone: (02) 9643 2300 Federal President Mobile: 0410 140 036 ALLAN PETER, ACCM Email: [email protected] Federal Secretary Forster Tuncurry Golf Club Contributors: DANIEL MUNK, ACCM Henri Lach, Katie Cincotta. Vice President Advertising Manager: Penrith Rugby League Club Judy Rayner DAVID O’NEIL, ACCM Advertising Bookings: Executive Member Executive Officer (02) 9332 2363 & 9360 6177 Castle Hill RSL Club Terry Condon, CCM Fax (02) 9361 5142 TIM McALEER, ACCM Administration Officer Printing and Design: Executive Member Gerry Sarlemyn Daily Press Pty Ltd Tradies Senior Industrial Relations Allan Peter ACCM Phone: (02) 9558 8419 CMA NSW STATE Advocate Federal Secretary Correspondence: Peter Cooper EXECUTIVE MEMBER The Editor, c/- DEBORAH FEENING, ACCM Education Manager Club Managers’ Association Australia Club Marconi Ralph Kober, B.Ed. 67-73 St. Hilliers Road ADMINISTRATION Career Development Auburn NSW 2144 TERRY CONDON, CCM Administrator P.O Box 845 Auburn NSW 1835 Executive Officer Narell Harrison Phone (02) 9643 2300 Fax (02) 9643 2400 FEDERAL COUNCILLORS Training Course Administrators Brad Jones, CCM Division A – City/Eastern Suburbs Estelle McDonald Zone and Manly/Northern Suburbs Please address all business Zone Communication Services Manager correspondence to the Federal Secretary Mario Machado, ACCM Peter Sharp Danny Munk ACCM Assistant Chief Executive Officer Accounts Officer Vice President The Club Managers’ Association Hornsby RSL Club Priscilla San Luis Australia is registered as an industrial Division B - St George/Cronulla organisation of employees in the terms of Sutherland Zone and Inner West Receptionist the Federal Workplace Relations Act, Carol Quirke Zone 1996, and The Club Managers’ Ian Todd, ACCM Training & Venue Coordinator Association is a registered Trade Union in General Manager Maria Hudson the terms of the New South Wales Kingsgrove RSL Club Industrial Relations Act 1996. The CMAA Division C – Nepean Zone is affiliated with the Australian Council of Michael Wiezel Trade Unions (ACTU) and the CMA is Secretary Manager affiliated to the NSW State Branch of the St Marys RSL Club ACTU, The Labor Council of NSW. Division D – Hunter Zone, Central Life Members David O’Neil ACCM Coast Zone and Great Lakes Zone Harry Walker (decd.) Federal Executive Member Registered Office Stephen Byfield, ACCM Norm Robinson (decd.) Chief Executive Officer 67-73 St. Hilliers Road Arthur Justice (decd.) Diggers @ The Entrance Auburn NSW 2144 Len Ewart (decd.) Phone (02) 9643 2300 Division E – Far North Coast Zone, Lou O’Neill (decd.) Fax (02) 9643 2400 North West State Zone, Mid State P.O.Box 845 Auburn NSW, 1835 Zone and Mid North Coast Zone Peter Cameron (decd.) Gordon Rhodes, ACCM Bob Harbutt (decd.) Email - [email protected] Chief Executive Officer Keith Nolan (decd.) South Tweed Sports Club Fred Chubb, CCM (decd.) Office Hours Division F – Illawarra Shoalhaven Alan McDougall, MBE (decd.) Monday to Friday 9am to 5pm Zone and Far South Coast Zone John Milne (decd.) Seven-day telephone answering service David Hiscox, ACCM in operation. Operations Manager Les Evennett Tim McAleer ACCM Dapto Leagues Club George Elliot, CCM “Club Management in Australia” is published monthly Peter Strachan, ACCM Federal Executive Member Division G – Gold Coast Zone, by the Club Managers’ Association Australia. All Brisbane Zone, Ipswich Darling Hans Sarlemyn, ACCM material is copyright and cannot be reproduced without Downs Zone, Sunshine Coast Zone, Jim Henry, OAM, CCM the explicit permission of the Publisher or Editor. Editorial contributions relating to the club industry are and the Central and Northern Terry Condon, CCM welcome. Submitted copy should be typed and double Queensland Zone Lew Cooper spaced. We don’t accept any responsibility for keeping Stephen Condren Barry Stevenson and returning unsolicited material. Photographs General Manager submitted must be captioned. Those sent without prior Greg Pickering, ACCM Southport Workers Club arrangement cannot be returned unless accompanied John Allan, ACCM by a stamped, self addressed envelope. Views expressed in this magazine are not necessarily those of Division H – Victoria Zone, Riverina Allan Peter, ACCM Murray Zone and the ACT Zone the Club Managers’ Association Australia. Although we Wayne Forrest, ACCM do exercise the utmost caution, we don’t accept Grant Duffy, ACCM responsibility for claims expressed in advertisements Secretary Manager appearing in our issues. Numurkah Golf & Bowls Club Deborah Feening ACCM Subscription rate is $55 a year. NSW State Executive Member ISSN 0045-7205

July 2007 www.cmaa.asn.au Club Management 1 SPONSORS OF THE CLUB MANAGERS CAREER DEVELOPMENT CENTRE

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Inside your June edition PAGES 12-15 PAGES 18-19 PAGES 20-22 PAGES 24-25 As the CMAA continues to The CMDA’s Board of review and analyse its role Management Studies and responsibilities to its recently reviewed - and membership and the Club approved changes to - the Industry, the Association has eligibility criteria for awarding decided to look beyond its the Active Certified Club Newcastle and the Hunter present constituency to Managers (ACCM) award. Valley region of NSW was embrace this new era in club The review was conducted inundated and devastated management, career The most exciting and to ensure members who by torrential rain and violent development and education challenging aspect of the participate in CMAA and winds last month. These opportunities. The CMDA NSW Government’s IPART CMDA events and activities dramatic days shone the Affiliate Program – CA - (Independent Pricing and such as Zone meetings, spotlight on the courage and offers non-executive Regulatory Tribunal) conferences and attend skills of our emergency managers and employees Review is that, for the first training courses and services. Clubs across the seeking to make a career in time, the complete seminars, are rewarded and region, including the Central the Club Industry with an contribution of clubs will be allocated appropriately important career Coast, also joined the quantified - not simply in weighted activity points for development path to the top rescue, evacuation, terms of business activity, supporting the Association, levels of the industry. accommodation and but also in the more rather than other industry recovery effort. Clubs intangible areas of bodies. A new feature of the became a meeting point for community benefit. GREG revised guidelines is the people unable to return to RUSSELL says it is not recognition of members who their homes, a drop-off point simply about gathering facts are geographically for emergency services and and figures, but involves challenged in accessing emergency shelter and creative thinking about how CMAA/CMDA activities. temporary home for others. we measure - in dollars and Auditoriums became cents - the real value clubs dormitories and club bring to the community and kitchens went into 24-hour how that contribution can be response. sustained into the future.

4 Club Management www.cmaa.asn.au July 2007 G_CMA_Mar07.indd 1 12/2/07 4:42:29 PM President's Perspective with BILL CLEGG, ACCM, CMAA Federal President Workplace challenges continue for managers Clearly, the most significant issue that the next Federal Election will be won - or lost - on is WorkChoices. Most club managers are still coming to grips with the implementation not only of their own employment conditions, but how best to implement the changes in their own club. While it would be hard for any practising manager not to acknowledge that changes to industrial law were required, the consultative process that is always needed in the Barry West legislative process has, in the case of WorkChoices, happened retrospectively. 33.33% of the Gross Gaming Revenue ClubsNSW, in a recent Circular – these concessions, including wages (07:041), clearly believes that the and other significant expenditure items, decision on employment is best left to have been removed from the individual clubs. calculation process. While the CMAA welcomes this clear Victoria Zone President Barry West has indication from ClubsNSW that their advised that in the case of his club – advocates will no longer actively the Yarraville Club in Melbourne’s inner promote and encourage Australian west - it will mean an additional Workplace Agreements (AWAs) for $268,000 of expenditure on less than club managers, not having a preferred $5 million of Gross Gaming Revenue. method of employment for the Club Sound familiar? Industry, on the most significant Barry is raising a call to arms of all employment-related issue to impact on Victorian club executives similar to the clubs, certainly appears to be “Axe the Tax” campaign. shortsighted. Our support, thoughts and best wishes State industrial associations, are with our members and the Club representing the various Employer Industry in Victoria in their campaign. Associations, will be called upon to take the initiative and give guidance * Editors Note: Victoria’s Gaming and leadership on this complex issue Minister Daniel Andrews announced on facing all clubs across Australia. June 23, that there would be a 12- month delay in proposed changes to The greatest threat that WorkChoices the controversial Community Benefit could deliver the Club Industry is a Statement scheme, to allow more time workplace - similar to the United for consultation. States and in other countries - where staff depend on tips to take home a It’s nice to see that sometimes “fair day’s pay”. Governments do listen! For an industry based on the spirit of community, not to pursue the Queensland members have played a protection of fair and equitable significant role is supplying information conditions for all is a paradox. on their initiatives to combat the introduction of the No Smoking It appears that in NSW, the Club legislation in that state. Industry and State Government are With 12 months under their belts, they coming together for the future good of have had to contend with the harshest everyone involved. laws yet introduced with regard to non- However, in Victoria, the Government smoking legislation. has announced a major blow to clubs The feedback from Queensland regarding the Community Development members has been invaluable as the and Support Expenditure (CDSE) other jurisdictions prepare for the next scheme. stages of the no smoking laws in their Where previously, a club could claim states. some significant concessions on the Your Association will be observing and 8.33% of Gross Gaming Revenue - supporting all members and their clubs remembering that they only hold in the coming months.

6 Club Management www.cmaa.asn.au July 2007

From the Executive Officer’s Desk with TERRY CONDON, CCM available under Federal Ending any confusion WorkChoices Legislation. Club Boards may take the decision to enter into the 146A Referral over WorkChoices policy Agreement if they wish to afford managers the protection they had I draw the attention of NSW members Management Service Agreement, before the introduction of the to the ClubsNSW Circular 07:041, with a 146A Referral Agreement, Federal WorkChoices Legislation. dated June 4, 2007, where it is with your club ➣ ClubsNSW have advised that this suggested that the CMAA was giving ➣ If you are a new manager or a does not mean that they do not the impression that ClubsNSW did not manager changing clubs, you support AWAs, but they do not support Australian Workplace should enter into a Management promote one type of agreement Agreements (AWAs). Service Agreement, with a Referral over another. Circular 07:041. The CMAA’s Head Office Report, which Agreement, with your club Should any CMAA member feel that I I delivered at the North West State ➣ If you are already on an AWA, was giving the wrong impression, Zone Annual General Meeting at check to see that it does not contain please be advised that this was Narrabri RSL Club on May 9, and freely any “prohibited content” - it could certainly not intended, as the CMAA provided to ClubsNSW CEO David mean the AWA is null and void Costello stated: has always presented the ➣ If you are offered or directed to Association’s view on AWAs and Workchoices Legislation: The CMAA enter into an AWA, you should has developed a Management Service Service Agreements (Club contact the CMAA Management in Australia Magazine Agreement (Common Law Contract) ➣ based on the present award with a ClubsNSW are not promoting AWAs August 2006 edition). CMAA Federal 146A Referral Agreement to the NSW for club managers and are not President Bill Clegg, ACCM, and I State Commission which is the opposed to club managers entering were given an undertaking that Association’s preferred option for club into the CMAA Management Service ClubsNSW would not be managers. CMAA members are Agreements without the Referral “promoting/pushing” AWAs over advised not to sign an AWA without Agreement to the NSW State Common Law Contract/Service contacting the Association. What you Commission as this provision is not Agreements, or any other type of should do now: available under Federal WorkChoices agreement, but they did not support ➣ Legislation. Club Boards may take the 146A Referral Agreement to the If you have an agreement that refers the decision to enter into the 146A NSW State Commission. to the NSW State Award, you are Referral Agreement if they wish to The CMAA’s policy is quite clear - we covered until March 2009. Before afford managers the protection they that time, you should enter into a recommend that club managers had before the introduction of the should enter into a Common Law Federal WorkChoices Legislation. Contract/Service Agreement with a After ClubsNSW CEO David Costello 146A Referral Agreement to the NSW forwarded Circular 07:041 on June 4, State Commission, which is based on the CMAA’s Head Office report was the CMA State Award, which was a altered to read: two-year consent Award between ➣ ClubsNSW IR Department will be ClubsNSW and the CMA in November advising club boards of their options 2005, before the WorkChoices on contracts for club managers, but Legislation was introduced in March will not be “pushing” AWAs for club 2006. managers and are not opposed to Should the club not wish to afford the club managers entering into the Manager the protection of the 146A CMAA Management Service Agreement, we recommend that they Agreements without the Referral enter into a Common Law David Costello Agreement to the NSW State Contract/Service Agreement with a Commission, as this provision is not disputes procedure clearly defined.

8 Club Management www.cmaa.asn.au July 2007 From the Executive Officer’s Desk The ClubsNSW policy is explained in training programs that clubs have Circular 07:041 and I suggest all club instituted for their staff. managers read the circular to be The Club Industry, over its long appropriately informed. history, has survived many challenges I applaud the many club boards that to the way it operates and this have had the common decency to challenge will join that long list. enter into a Common Law Contract/Service Agreement with Congratulations to those clubs that their managers. were recognised in the ClubsNSW The CMAA provides this service Awards of Excellence for 2007 and to FREE to its membership, unlike other the many clubs in the NSW Central organisations that charge a “fee for Coast and Hunter regions who service” for agreements. assisted their communities in the recent floods that hit that area. The CMAA always acts professionally in representing its members and we CMA Magazine Editor Peter Sharp would not be doing the job we are has covered both these events in this employed to carry out – or, in the month’s issue of your magazine along case of the Executive, what they are with other important new elected to do - if we did not provide a developments and operations within balanced view on how this legislation your Association. affects our membership, which we have done consistently since March I look forward to seeing you at the 2006 when it was introduced. CMAA’s Mid Year Executive The first three Objects of our Rules Leadership Conference at Conrad state the following: Jupiters, Gold Coast, from July 4 to 7. (a) “To foster, promote and protect the professional and industrial interests CMAA Education Manager Ralph of its members. Kober and his CMDA team have put together an exciting and challenging (b)To better the working conditions education and information agenda for and to assist all members to obtain all delegates. fair remuneration for services rendered by them. This is a time of commitment and dedication for the Club Industry (c) To use all the powers and across Australia and this conference authorities expressed in the will provide resource and inspiration Federal Workplace Relations Act to meet these challenges. 1996 as amended from time to time, or in any relevant State In closing this month, I’m saddened Industrial legislation as amended to report the passing of Jack Martin, from time to time. a CMAA foundation member and The Club Managers’ Association role former Secretary Manager of Manly is to represent you, our members, Leagues Club for almost 30 years. and it will continue to do so to the Jack’s heart and life was in his family best of its ability. and rugby league as a player, referee, official and administrator After a three-year “phase-in” period, NSW clubs now join clubs throughout I fondly recall presenting Jack with his Australia as non-smoking venues. 21 Year Service pin. Much debate has raged over this Jack also played a significant role in period regarding the likely effects on establishing and developing the trade in NSW clubs, with Leagues Clubs Association of NSW, comparisons being made between serving as President for 14 years, the NSW Club Industry and the serving on the Management effects experienced in other Committee for more than 30 years jurisdictions. and was appropriately honoured with Life Membership. Those progressive clubs that used the “phase-in” period to provide Jack also received Life Membership suitable outdoor recreational areas for of the Junior Rugby League, Referees all members and continued with their Association, Rugby League Club, upgrade policy on gaming machines, District Football Club in the Manly furniture and fittings will be less Warringah area. affected than those who, for whatever The CMAA is richer for Jack’s reason, have sat on their hands and involvement, forthright opinions and done little, or nothing. passion for the Club Industry. The ClubsNSW awareness programs Our thoughts are with his wife Joyce, on TV, radio and print media has children Lyn and Brian, Frank and been very effective, together with Kerri and their families.

July 2007 www.cmaa.asn.au Club Management 9 NSW Problem Gambling Report Govt survey shows significant drop in adult problem gambling The NSW Government’s Office of gamblers and 31% did not participate differences among the gambling Liquor Gaming and Racing has in any form of gambling. groups. released a survey to assess the It also found that 93% of gamblers said Most notably, gamblers across the risk prevalence of gambling and problem gambling did not make a difference to gambling groups are significantly more gambling in NSW. their lives. likely to be young adult males (18 to 24 A significant aspect of the survey’s The research study was undertaken by years) compared with the total NSW finding is that 0.8% of the adult the ACNielsen organsiation. adult population (34.3% compared with population falls into the problem 4.5%). The 2007 report remains consistent gambling group - less than half that The study pointed to the Riverina and amount defined in previous surveys. with the Club Industry’s experience with its problem gambling service, “Club Murray regions as having a higher “Prevalence of Gambling and Problem Safe”, which had noted a downward prevalence among problem gamblers Gambling in NSW”, was conducted by trend in the number of problem (2.2%) and the state’s south-east region ACNielsen and is the largest such study gamblers. for moderate risk gamblers (4.2%). ever commissioned in NSW. Some of the responsible gambling The study showed that overall The prevalence study confirms a clear initiatives supported by the Club participation across gambling activities downward trend in the number of Industry include: is highest for lottery products (56%), problem gamblers across all states in followed by gaming machines (31%) ➣ Australia. More than 40,000 club staff and horse/dog races (20%). completing Responsible Conduct of The Survey, using the Canadian Gaming training More than 11% of the population Problem Gambling Index (CPGI), found participates in Keno with sports betting ➣ that a further 1.6% are considered Locating ATMs away from gaming accounting for 8% and 5% or fewer moderate risk gamblers and 2.1% low machines taking part in table casino games, risk, equating to less than 5% of the ➣ A self-exclusion scheme and private card games and internet casino population with some level of risk. problem gambling counselling games. The 1999 Productivity Commission information for patrons The 2007 report also found that 93% of Report found that 2.55% of the adult ➣ Establishment of ClubSafe problem gamblers said gambling did not make a population were problem gamblers. gambling service for patrons difference to their lives. The study found that the majority of the The Report says the socio- The Report is available on the OLGR population - 64.5% - are non-problem demographic analysis highlights clear website at www.olgr.nsw.gov.au

10 Club Management www.cmaa.asn.au July 2007 From the Editor’s Desk with PETER SHARP several days. Clubs step up to meet yet And this all happened through the generosity and culture of the Club Industry … all without dropping a another major challenge single bill on any table. It was the best of times, it was the evacuation, accommodation and There were countless heroes on the worst of times. recovery effort during those dramatic “battle front”, but there were many heroes – club managers and staff – Adversity reveals many facets of a days. person’s, a community’s and an Many clubs became a meeting point who went to extraordinary lengths to industry’s personality. for people unable to return to their ensure that every person delivered to homes because of the driving rain and their care found a bed, a meal and Newcastle and the Hunter Valley region shelter from their personal disaster. of NSW was inundated and devastated rising floodwaters. by torrential rain and violent winds in Other clubs became a drop-off point It took this massive natural disaster to the middle of last month. for emergency services rescuing or bring the Club Industry’s community evacuating people from their homes. spirit, generosity and support to Images of people fleeing their homes national prominence. with precious personal possessions Those same clubs became emergency under their arms, Emergency Services shelter and a temporary home for However, these same clubs – and personnel carrying out hundreds of people who lost homes and vehicles thousands of similar clubs around rescue events across the region, cars trying to return home. Australia – demonstrate and deliver being washed away down swollen this same level of generosity every day Auditoriums were transformed into through support of the aged, schools, stormwater canals and the stricken mass dormitories, club kitchens went bulk carrier Pasha Bulker washed community and sporting groups with on 24-hour operation feeding cash and in-kind donations and the aground by mountainous seas onto evacuees as they arrived or remarkable CDSE scheme. Nobbys Beach to become an unwilling emergency services personnel as they and unwanted landmark were beamed were sent for well-earned rest and It’s good and appropriate that the Club around Australia and around the world. meal breaks. Industry has shared the spotlight with these Emergency Services champions It was as if we were watching the kind Those club kitchens fed and watered and the industry is proud of its place in of flooding monsoon and cyclone rains both the victims and the heroes for that ravage Asian and South American our national landscape. nations almost annually. Newcastle, the Hunter Valley But the drama was being and Central Coast will recover played out a few hours and rebuild … lives were lost north of Sydney and our and things will change forever best-prepared agencies because of this devastating were powerless to match event. the forces of mother nature. Although there is much to be These dramatic days shone assessed to address the the spotlight on the damage, and we can never be courage and organisational certain when the next natural preparedness of our disaster will affect an Australian emergency services – SES, community, one things is police, fire, ambulance, guaranteed … the Club hospital and community Industry will be there to support agencies. support our communities to Clubs across the region, help them recover and prosper including the Central Coast, – in the best of times and the also joined the rescue, worst of times.

July 2007 www.cmaa.asn.au Club Management 11 Hunter Valley Floods Clubs play key role in Newcastle Industry steps up to meet human challenge The weather forecasters told us it was on the way. There was so little water in the dams across the eastern seaboard that everyone was looking to the heavens for a welcome relief from months and, in some cases, years of drought. The land was hard and dry … the rain came hard and heavy. The result was a few days of beautiful, soaking rain, until waterways and stormwater systems could not cope with the deluge that inundated Newcastle and the Hunter Valley. Television images, newspaper and radio reports conveyed the grim reality that the region was in serious trouble. Newcastle responded superbly – as it had when an earthquake shook the city to its foundations in 1989. There were countless heroes and CMA Magazine Editor PETER SHARP spoke to some of the unheralded champions of the episode – club managers and staff at Wests Leagues Club at New Lambton and Panthers Newcastle and Panthers Cardiff – for a snapshot on the role clubs played in this dramatic and devastating moment … The tales of bravery, selflessness and "These ordinary Aussies don their gear Hunter, Emergency Services crews generosity would fill a good book. The and they become heroes," he said. doorknocked residents, requesting they region’s clubs stepped up to the mark "There’s no doubt when all the stories leave their homes - if possible. when the Newcastle, the Hunter Valley come out from the storms of the last Insurance companies recorded more and parts of the Central Coast were two days, many, many lives have been than 15,000 claims for storm and flood lashed and devastated by flooding rain saved." damage essentially relating to water and cyclonic winds last month. The State Emergency Service (SES) damage to cars, homes, contents and The storm and flooding claimed nine received more than 10,500 in the three businesses. lives. days since the storms began. These dramatic days threw the focus NSW Premier Morris Iemma described The Federal Government announced onto the courage and organisational the Hunter storm damage as worse special assistance for Hunter residents preparedness of emergency services – than the 1989 Newcastle earthquake. affected by the severe storms and SES, police, fire, ambulance, hospital flooding over the past three days. and community support agencies. Mr Iemma paid tribute to emergency services and rescue workers after Prime Minister John Howard said And almost every club across the surveying the storm damage. people injured, or whose homes were region, including the Central Coast, severely damaged, should access a joined the rescue, evacuation, "What I saw were parts of Newcastle Centrelink payment of $1,000 per adult accommodation and recovery effort that resembled the kind of damage that and $400 per child. during those dramatic days. followed the earthquake," he said. "Construction sites and scaffolding, Mr Howard said the extra funding was Many clubs became a community debris on roads, abandoned cars, additional to the natural disaster gathering point for information, support homes that were damaged, trees funding already offered by the NSW and for people unable to return to their having fallen on homes, extensive Government. homes. damage. In many townships across the outlying Other clubs became a drop-off point for Emergency Services teams having “People have been comparing the flooding to the rescued or evacuated people from their homes. earthquake, but this is a much more devastating event … Those same clubs became emergency shelter and a temporary sanctuary for people who lost homes and vehicles trying to make it home. Auditoriums were transformed into dormitories, club kitchens went on 24- hour operation, feeding evacuees as they arrived or Emergency Services personnel as they took well-earned rest and meal breaks. Those club kitchens fed and watered both the victims and the heroes for several days. Wests Leagues Club at New Lambton is the Hunter’s biggest registered club. The club’s website describes it as “a great venue for a quiet night with friends or some lively entertainment”.

12 Club Management www.cmaa.asn.au July 2007 Hunter Valley Floods community rescue effort In mid-June, Wests went into overdrive to accommodate more than 2,000 people – members, guests and victims stranded by the flooding and winds. By midnight, it had become a central evacuation point, then an emergency food and shelter for the growing number of evacuees. Wests Group CEO Phillip Gardner, his management team and staff slipped into emergency mode. By Sunday evening, more than 10,000 people had passed through the doors of the club – no-one was turned away.

Wests Group Business Development Wests CEO Phil Gardner (left) with some of his “heroes” from the Newcastle floods (from left) Manager Kim Simpson was one of the Group Operations Manager Andrew Wilcox, Brasserie 88 Chef Manager Hudson Daley, many people who worked around the Executive Chef Greg Peate with Services and Facilities Manager Joel Danet. clock to keep the club functioning smoothly while meeting the “By Friday night, with more than 2,000 everyone either stranded or evacuated community’s needs. people in the club and the hotel … it was quite an event.” “On Friday afternoon, things went from packed, another 200 to 300 people The Wests situation was similar to a wet few days to overflowing were being delivered to the club in many other clubs, with staff rostered to stormwater drains, cars abandoned buses, fire trucks and other rescue work in the afternoon and evening and washed down flooded streets and vehicles. unable to get to work and day-shift people being evacuated from their “We moved fairly smoothly from a staff unable to go home. houses … it was quite amazing,” Kim normal working day into an emergency said. evacuation and kitchen to feed Continued page 14

July 2007 www.cmaa.asn.au Club Management 13 Hunter Valley Floods From page 13 The story was different just a few hundred metres away Across town at the Panthers Group where thew Cardiff RSL clubs at Cardiff and Newcastle, the Club was flooded and story was similar, but on a smaller marooned. scale. At the Panthers CBD Panthers Newcastle and Cardiff property, there was a drama General Manager Luke Walker was very close to their hearts stranded in Sydney – and slept on the when Operations Manager couch at the home of Panthers Arthur Kyreakou had his Operations Manager and CMAA encounter with the raging Federal Vice President Danny Munk - and rapidly rising while the drama unfolded at the two floodwaters. clubs. Arthur was driving from Newcastle and Cardiff Panthers Operations Manager Luke had been working at Panthers in Panthers Cardiff back to Arthur Kyreakou escaped from his car in a flooded street Penrith when bushfires swept through Newcastle in the afternoon with only his laptop computer. that region in 2001, so he had some when the roads, just 500 idea of the chaos and challenges that metres from the club “I certainly haven’t seen like it, although his staff faced at both clubs. became engulfed by fast-flowing water. the western Sydney bushfires that we “I felt helpless being stuck in Sydney, He was able to grab his laptop before saw at Penrith were very scary. but I know the quality of person that abandoning the car and struggling “Even the bingo ladies returned for their works in our Cardiff and Newcastle towards the club. weekly gathering with their stories of clubs, so I was confident they would It was one of hundreds of vehicles ruined houses, and cars washed away handle the situation,” Luke said. swept away, upturned or stranded at … just about everyone knows There were no major problems at the odd angles on roadsides and someone who was substantially Cardiff club, with patrons able to roundabouts across the city. affected.” access the club, however, in the Another staff member lost virtually In an email message to the 110 staff at aftermath, there was some water everything when his house was both sites, Luke thanked the many damage. flooded. employees who worked on Friday and Saturday from opening to close at both More than 50 people – including staff – sites – some 12, 14 or 16 hours - were forced to spend the night at the because many other staff could not get club, but were able to return home to work. Conversely, many other staff when the water subsided quite quickly could not get home. the next day. “This presented a logistical nightmare Panthers Newcastle closed at 11pm, initially, but was not insurmountable,” he instead of the regular 2am, and wrote. everyone – staff, customers and evacuees – bunkered down for the Neither of the Panthers sites sustained night. major damage, but there was substantial loss of trade on Friday and “For many people in this city, it must Saturday due to extremely restricted have felt like the earthquake all over access and isolation. again … but I think the storms and flooding has done more damage “The roof of the Cardiff premises across a much wider area,” Luke said. resembles a shower head, so a few buckets took care of the leaks there, as per normal,” Luke said. “We had some water ingress through the new smoking deck on the main corner. “Three local competitors - Cardiff RSL Club, Wallsend Diggers Club and the Iron Horse Hotel - were closed for most of the week, due to flood damage and loss of power. The Newcastle premises was ringed by evidence of the destruction but, aside from a breif power outage, stood firm. “One of the huge trees on our footpath came down where our smoking deck is to be built in the next three weeks … and we almost had a car float into the front wall,” Luke added. The commercial office building - Newcastle and Cardiff Panthers General Manager Luke Walker (from left) with Operations Devonshire House - across the road Manager Arthur Kyreakou, Newcastle Panthers Functions Co-ordinator Katie Watt and sustained damage that will result in a Newcastle and Cardiff Panthers Functions Manager Angela Smith. large insurance claim.

14 Club Management www.cmaa.asn.au July 2007 Hunter Valley Floods The Panthers Group has allowed staff people with blankets and a cup of tea affected by the flooding to take all high on their needs. necessary time in the recovery process “An example of what was happening and will pay normal wages to up to 30 was a young man, soaked to the skin, staff, including casuals unable to carry trudgeed into the club … all he could out their shifts during the weekend. say was that he had lost his car – and Luke and his management team are his mother had told him not to go out planning a “thank you” event for staff … he was heart-broken,” Kim said. who worked tirelessly across the “One of our own staff left the club to weekend to keep the clubs open and collect his daughter from her dance for those who lost cars, property – class and lost his brand new Honda even homes – in the flooding. Accord. Brighter days … Wests Leagues Club. Back at New Lambton, Wests became “Friday night was scary … I called my a hub for Emergency Services teams clock without pay to ensure people own sons, who are 17 and 21, about to drop off residents, or stop for a meal can be safe in these terrible what was happening.” and few hours sleep. circumstances, yet they carry out their 1 There were many frightening stories of roles with a smile,” Kim added. The 4 /2 star Executive Inn adjoining the club is one of the region’s finest people battling to get to safety after “Our staff, too, were selfless and hotels, with 134 rooms, and was being trapped in cars, including one generous with their time and support packed for the weekend – including 12 woman stuck in her car on Hobart for the people we accommodated … it rooms occupied by staff who could not Road, just outside the club, who was a remarkable moment for the go home. abandoned the vehicle and pulled region and clubs across the Hunter. herself along a handrail in neck-deep Although the Executive Inn was fully “One of our Supervisors, Joel Danet, water to safety and sanctuary in the booked for the night, many rooms worked from 6.30am until after club. were left vacant because people could midnight on Friday, was back on deck not travel. An after-school facility had to at 6am on Saturday for another 13 evacuated with 12 children arriving at As was the case across the region, all hours and was back again on Sunday, resources were tested and but all but lost his voice … he is stretched in the operation, but typical of the unsung heroes in the quality and professionalism this.” of staff at all levels held The Wests Mayfield Club lost together. power and had to be evacuated. Head Chef Greg Peate almost Wests CEO Phil Gardner made instantaneously turned award- an early decision to close the winning restaurants into club, which resumed trading on emergency facilites. the Sunday morning. Ironically, Wests collected the In the midst of the chaos, Wests “Best Club Restaurant” hosted the Australian premier of category at the ClubsNSW the “Clubland” attended by 350 Awards of Excellence just days guests, including one of the before the disaster, so their movie’s stars, Frankie J. Holden, capacity was tested on top of who brought along his dad. the quality of their dining when Wests are “Gold Sponsors” of they accommodated Newcastle Tourism and “Strategic thousands of meals during the the club at 8pm after being trapped in Alliance Partners” of the Hunter weekend and beyond. the school for more than four hours. Regional Tourism Organisation and In a sad twist, Newcastle and Cardiff “Kids certainly see these things have won the Hunter Regional and Panthers Functions Manager Angela differently … they thought it was quite State Tourism Award for Business Smith’s parents lost their house in the an exciting adventure,” Kim said. Excellence for seven consecutive years flood. “People have been comparing the – from 2000 to 2006. Kim Simpson said the club shipped in flooding to the earthquake, but this is a That level of service quality and foam rubber mattresses from the much more devastating event. professionalism – in clubs across the nearby Clark Rubber warehouse and “The earthquake caused pockets of Hunter and Central Coast - shone converted the plush auditorium into a significant and minor damage across through under flooding skies in mid- massive sleep-out for hundreds of the city … this is widespread and I June. doubt anyone would not have a relative or friend affected in this event … it has been devastating, especially in low- lying areas.” Kim, like all residents, paid tribute to the SES workers, police, fire and ambulance professionals who limited the loss and damage. “These people are amazing … SES volunteers work almost around the

July 2007 www.cmaa.asn.au Club Management 15 Smoking Laws – 2007 It’s Law - No butts about it The NSW Government’s new Smoking Legislation came into effect on July 2 and clubs – large and small – will feel some consequence of this change to club culture. Clubs who have adopted a ‘wait and see’ philosophy and not invest in preparing for this new direction – through infrastructure and staffing – are bound to feel a more damaging ‘hit’. There’s no way around it and clubs that have embraced the challenge have added a new dimension to their tangible and intangible asset base. CMA Magazine Editor PETER SHARP sat down with GREG PICKERING, the CEO of Australia’s most successful club, Mounties, to examine his club’s strategy for this new era … Back in 2004, then-NSW Premier new dimension to facilities and Bob Carr announced that services here at Mounties,” Greg said. smoking in indoor areas of “There are no guarantees and, like licensed premises would be everyone else, we will closely monitor phased out by July 2007. our strategy, seek feedback from This legislation, known as the people accessing the terraces and NSW Smoke-free Environment make any necessary changes.” Amendment Act 2004, was Facilities and amenities on the decks enacted to protect workers and include plasma screens, heaters, patrons from the adverse health tables, umbrellas and a substantial effects of smoking caused by investment in gaming by moving 110 prolonged exposure to passive machines onto the terraces, including smoking in indoor public areas. new multi-terminal units and a “Vegas Smoking is now banned in indoor Star Amphitheatre”. areas of licensed venues in NSW Mounties committed five people to a from July 2, and in Victoria a day senior management team to earlier. investigate the legislation to properly Several transitional phases to formulate a strong management plan extend non-smoking areas in to deliver facilities that would meet licensed venues have preceded both legislative requirements and this total ban. The first of the bans member expectations of facility and occurred on July 4, 2005, when service in Australia’s most awarded smoking was restricted to one club. part of licensed venues. Gaming, Marketing, Employment Smoking bans only apply to Relations, Operations and Facilities indoor public areas, but smoking managers formed the project is not banned in alfresco dining management team that established a areas under the NSW Smoke-free Greg Pickering project plan that delivered the Environment Act. terraces three weeks ahead of All enclosed areas of clubs, hotels and schedule and an information agenda for nightclubs that are open to the general From July 2, 2007: staff and member that is ongoing. public must be completely non- All enclosed areas of hotels, clubs “Properly briefing and arming our staff smoking - there are no other and nightclubs that are open to the with information and procedural exceptions. general public must be completely protocols has been a focus of our In addition to displaying the compulsory non-smoking, and all areas of Star move towards July 2,” Greg said. City Casino with the exception of signs in the relevant areas of the venue, “The better we manage and assist our the removal of ashtrays, matches and private gaming rooms must also be non-smoking. * members with the transition the less lighters will help signify this is a non- impact it will have on all aspects of smoking area. There will be no other exceptions. what we offer and deliver here and Some councils are imposing restrictions across the Group.” on what can actually occur in outdoor and his management team decided on Mounties has worked to address all areas. an ambitious and aggressive strategy to aspects of the information process – NSW Public Health Units are authored manage the challenge of a change in from “Green” and “Red” colour-coded as inspectors to enforce the smoking environment and culture by embarking and co-ordinated signage to developing legislation and Environmental Health on a $7 million development project a short video that screens across the Officers monitor compliance, investigate plan. club’s battery of plasmas and complaints and conduct inspections. The project involves two separate areas reminders on coasters, window decals, A few weeks after “scooping the pool” at the Mt Pritchard club in Sydney’s the club’s magazine, podcasts and the at the ClubsNSW Awards of west with $4.5 million spent on the 280 club’s website – it’s about service and Excellence, Mounties Group CEO Greg square metre main terrace and $2.5 information. Pickering, ACCM, was anxiously million spent establishing the 180 Moving club members, gaming and awaiting the first responses from the square metre second terrace. socialising also presents the issue of new era. “It’s a big challenge and we decided to noise pollution and Mounties will closely Greg, a former CMAA Federal tackle it with a big commitment, which monitor all aspects of the terraces back Executive member and Life Member should benefit our members and add a to a monitoring control room so that

16 Club Management www.cmaa.asn.au July 2007 Smoking Laws – 2007

Section Offence description Who can be fined Maximum of Act penalty 7 A person who smokes in a smoke-free area Smoker $550

8 Allowing a person to smoke in a smoke-free area Occupier* - Individual Proprietor- Body corporate $1,100 $5,500

9 Failure to display no-smoking and other prescribed signs (if any) as required Occupier* - Individual Proprietor - Body corporate $550 $2750

18 (Without reasonable excuse) Failure to comply with a requirement of an Person $550 inspector made under the Act. (Failure to provide information or produce documents when requested. Person $550 19 (Without reasonable excuse) Obstructing, resisting or attempting to obstruct, Person $550 an inspector in the exercise of the inspector's functions under the Act. Impersonating an inspector. Person $550

* defined under the Act - "occupier" of premises or part of premises means a person having the management or control, or otherwise being in charge, of those premises or part thereof any issues can be addressed > Send the right message … associated with outdoor workers in immediately. any other workplace. “We have consulted our closest Venue management can assist staff and “We have tried to emulate our indoor patrons in understanding the smoke-free neighbours and will be seeking gaming floors that our members are requirements by ensuring: feedback at regular intervals to ensure comfortable with to the outdoor we are complying with all aspects of ➣ Staff are clear on where smoking is terraces, but we’ll have to closely the legislation,” Greg added. allowed and not allowed in venues monitor how that translates.” ➣ “We are doing our absolute best with Staff are instructed to briefly explain to Mounties have adopted the “You’re this … we have read all of the anyone who smokes in a non-smoking Free” theme in its strategy to move available reports, statistics and area that smoking is not permitted in smokers to the outdoor terraces. analysis to be as well armed and that area and that if the person wishes “We don’t want staff to be perceived prepared as resources will allow. to continue to smoke; they should move to a smoking area or to an as ‘smoking police’, so we will be “The priority is to move smokers out of outdoor area informing members that that are free the club and into a relaxed, well- ➣ to smoke on the terraces. appointed and well-managed area of “NO SMOKING” signs are prominently “It’s a case of assistance, rather than the club where they feel welcome and displayed in appropriate places direction and it’s going to be important happy to continue their relationship ➣ Information about the Act is … we know that much.” with our club. I can’t guarantee that communicated in newsletters to we have got it right, but we have members, on public noticeboards Mounties bumped into a few issues made a huge effort and we will make within the venue or displayed in staff with Fairfield Council in the early any necessary changes to get it right.” amenity rooms stages of the development, but Greg believes everything has been resolved The main terrace area – with 110 In addition to displaying the compulsory gaming machines already in place - signs in the relevant areas of the venue, following several education and had been operating for eight days the removal of ashtrays, matches and consultation sessions. when Greg Pickering was talking lighters will help signify this is a non- The Mounties Group employs more about Mounties preparations for smoking area. than 650 staff and Greg believes these July 2. people will be the greatest asset in a “Although it appears to be well “How far do you go? We have staff smooth transition. received, it’s definitely too early to working in outdoor areas for the first “The Club Industry has faced many make any judgements … it will take a time and, to comply with OH&S laws, challenges over the years … this is the while, but it’s bound to be interesting,” we have to provide them with hats, latest and it won’t be the last,” Greg Greg added. sunscreen and other equipment concluded.

> Don’t Forget … ➣ Examine and inspect any apparatus or ➣ Examine, inspect and copy any such equipment in any premises records or documents and, that It’s important to note, some councils are ➣ purpose, take away and retain for such imposing restrictions on what can actually Take photograph, films and audio, video time as may (for that purpose) be occur in outdoor areas. NSW Public Health and other recordings Units are authored as inspectors to enforce ➣ For the purpose of analysis, take reasonably necessary. the smoking legislation. Environmental samples of anything to determine Individuals have a responsibility not to Health Officers monitor compliance, compliance smoke in smoke-free areas and your investigate complaints and conduct ➣ Take samples of anything, other than for club’s floor staff have a duty to ensure inspections. the purpose of analysis, that the that smoking does not occur in such An inspector may, at any reasonable time, inspector reasonably believes may be areas. And remember, your club request do any of the following: used as evidence that an offence has an inspector to produce his/her certificate been, or is being committed under the of authority before entering the premises ➣ Enter and inspect any premises alone or Act or the regulations unless the inspector has an authority of a with other persons considered ➣ search warrant. necessary Require records or documents to be produced for inspection

July 2007 www.cmaa.asn.au Club Management 17 CMDA Affiliate (CA) Initiative is titled a “manager”, employed as a club manager, whose duties and Association embraces new responsibilities are indicative of management functions, who is required era in career development to be competent in a diverse range of administrative and managerial For more than 50 years, Club Managers Association has provided capacities including the provision of workplace, professional and career development support for senior advice to directors and implementation managers in the Club Industry across Australia. The CMAA offers a of all aspects of the Registered Clubs spectrum of support mechanism through education, industrial Act, Corporations Laws and other relations and career developments for thousands of CEOs, General relevant legislation. Managers, Secretary Managers and Line Managers with a focus in A CMAA Member has access to NSW, Queensland, Victoria and the ACT. That half century of experience coverage under an industrial award and in the Club Industry has allowed the CMAA to develop strong policy and represented by the CMAA with respect philosophy about the responsibilities and roles facing club managers in to workplace relations provisions and, as such, is required to pay a yearly a dramatically changing and ever-changing work environment. That subscription fee for membership of a focus has never been greater and more important that since the turn of trade union. the millennium when increasingly stringent smoking laws and A CMDA Affiliate is one who doesn’t governments taking a much bigger slice of the gaming pie with tough, have any management duties or new gaming machine taxation have made life and business much responsibilities and, as such, is not tougher for clubs – and club managers – across the Association’s represented by the CMAA with respect jurisdictions. As the CMAA continues to review and analyse its role and to workplace relations provisions and responsibilities to its membership and the Club Industry, the whose yearly subscription fee covers Association has decided to look beyond its present constituency to access to discounted professional embrace this new era in club management, career development and development products and services education opportunities. The CMDA Affiliate Program offers non- only. executive managers and employees seeking to make a career in the The CMAA has addressed the question Club Industry with an important career development path to the top of a supervisor being able determine levels of the industry. If you work in the hospitality industry and are whether CMDA Affiliate or full CMAA looking for a way to kick start your career in clubs, the CMDA Affiliate Member is applicable … (CA) program could be the solution to the question about where you The CMDA Affiliate Application Process career is headed … requires an applicant to: ➣ fill out and submit to the CMDA, The CMDA Affiliate (CA) program aims the CMDA Affiliate Application Form to provide eligible non-managerial with all relevant details industry personnel with the opportunity to become formally aligned to Club ➣ attach a current Position Management Development Australia Description detailing position (CMDA), the professional development responsibilities and duties arm of the Club Managers’ ➣ attach a covering letter written by Association Australia (CMAA). their manager on club letterhead, The CMDA is a strong advocate of verifying the applicant’s position and learning and professional length of tenure development and recognises that the After receiving an application form, the opportunities are limited for many line CMAA will advise in writing regarding staff, supervisors, directors of clubs approval as a CMDA Affiliate (CA), or and industry trade suppliers to where an applicant is deemed to be associate themselves with a performing management functions and professional body that will enhance his/her eligibility to become a CMAA their career aspirations and Full Member. education. Where CMAA Full Member eligibility is The CA program offers access to approved, the applicant cannot fee discounts on a range of subscribe to the CMDA as an Affiliate professional development training (CA). courses, seminars, conferences and select services, as well as a There are many benefits to an individual yearly subscription to the CMAA’s in become a CMDA Affiliate (CA) … Club Management in Australia ➣ opportunity to subscribe a Magazine. and responsibilities are indicative of professional Association for career CMDA Affiliates (CAs) also are able to normal management functions are path assistance; accumulate CMAA activity points which eligible to become a CMDA Affiliate vaccess to professional development can be held in credit and redeemed (CA). without having management filter nor once an Affiliate becomes eligible to join It’s appropriate to outline the difference assume relevance to the individual the CMAA as a full member. between a CMAA Member and a ➣ incentive for operational staff to drive Basically, anyone other than club CMDA Affiliate … their own career and development managers or supervisors whose duties An eligible CMAA Member is one who path

18 Club Management www.cmaa.asn.au July 2007 CMDA Affiliate (CA) Initiative ➣ become a recipient of all CMDA It’s not only what you know, but who times annually and is essential reading marketing material you know. for all Club Industry personnel wanting ➣ become a monthly subscriber of the Through the CMDA you’ll share your to gain knowledge and keep abreast of CMAA’s Club Management in views with like-minded club personnel. the latest issues challenging the industry. Australia Magazine for a year You’ll meet business professionals ➣ opportunity to attend a potential outside your specialty who can offer It looks at the hot topics of the day and Supervisors Conference different perspectives and insight into speaks to the people mking the big decisions in the industry, it contains ➣ other roles and clubs. ability to accumulate activity points feature articles on successful club You get access to concise, relevant for future use when Affiliates (CA) managers and their operations and become managers and CMAA information on major areas of interest, comments on the workplace relations members. including gaming, food and beverage, and political arenas and supplier There are also substantial benefits to finance management, leadership, updates. the club if it sponsors a CMDA people management, strategy and career development. It is an effective way to gain a better of Affiliate: understanding of club management ➣ access CMDA training at the CMAA You will have access to career and the Club Industry across Australia. management support and the ability to member rate – a direct financial It’s an important step in any club savings recoupable within the first undertake an assessment process - Recognition of Prior Learning (RPL). industry worker’s career, but it’s a step or second registration that the CMAA believes is important ➣ for smaller clubs, a demonstrable The cost of subscribing as a CMDA and has decided to support through commitment by management to Affiliate (CA) is $100 per person per this new CMDA Affiliate (CA) initiative. “look after” the needs of year. Contact CMDA Education Officer Brad supervisors/staff who can’t progress There are three options for a CA Jones at the CMAA to management due to restrictive candidate to subscribe … opportunity or structure P: (02) 9643 2300 ➣ the individual pays the $100 ➣ opportunity for staff to subscribe to F: (02) 9643 2400 ➣ the individual pays half of the fee and a professional Association for career his/her club pays the other half E: [email protected] path assistance ➣ the club pays the $100. for more details on becoming Club ➣ incentive for operational staff to Management Development Australia drive career and development paths The CMAA’s Club Management in Affiliate (CA), or go to the CMDA and take responsibility. Australia Magazine is published 11 website at cmaa.asn.au

July 2007 www.cmaa.asn.au Club Management 19 IPART Review Looking Inside and Out: Providing The most exciting and challenging part of the IPART Review is that, for the first time, the complete contribution of clubs will be quantified - not simply in terms of business activity, but also in the more intangible areas of community benefit. In this article, GREG RUSSELL, of Russell Corporate Advisory, the financial arm of ClubsConsulting, encourages clubs to take this opportunity very seriously. Such a review is not simply about gathering facts and figures, it involves creative thinking about how we measure in dollar terms, the real value clubs bring to the community and how that contribution can be sustained into the future. It also means taking a hard look at issues holding some clubs back. These issues are not all external, such as increased competition, taxes and so forth. Internal factors related to the structure clubs work within and a dwindling talent pool eroding some boards are issues as well. The time is ripe for an unflinching examination of these issues within the industry and exploration of workable solutions. Clubs must be a strong informed voice in the process. They can’t leave the outcome to someone else ... Measurement … there for the community to enjoy. Now stream. An equitable formula needs to consider hotels or any other business. be created when clubs do not take this There needs to be some inspired Few have sporting fields attached or route. thinking about creating a formula that unused rooms and office space. If will accurately measure the cost to a another business had areas that did not A dwindling talent pool … club of providing a community benefit. generate a return, they would be sold or As people’s lives become busier, there Many of these benefits are taken for converted to some other use. When has been a decline in attendance granted, although would be sorely considering the cost of such a benefit, it among community organisations. Aside missed if they were lost. For instance, is important not simply to calculate the from specific interests that may clubs maintain indoor and outdoor costs of maintaining such a venue, but galvanise people to rally around a areas for the community - places to also calculating the lost opportunity cost cause, it is harder to find volunteers. For keep fit, places to play sport, places to of not turning this land to commercial clubs, this means fewer people are have meetings and events. These use. The club could put some other sort becoming involved in governance with a spaces do not generate revenue but are of business on the land and get a rental reduction of talent on boards the result.

20 Club Management www.cmaa.asn.au July 2007 IPART Review creative input to the IPART Review Boards who lack people experienced in a variety of business issues are those Morris Iemma governing clubs that don’t succeed. These are challenging times requiring business acumen. Clubs must be professional to succeed. Thought must be given to how the industry will address the issue of dwindling talent. Perhaps there is room for a trustee function, or an industry group that acts as a board for a number of clubs. We must think of creative ways to ensure all clubs, while clearly setting their own agenda on what they want to achieve, have the professional support to make the best economic decisions that support these aims. Changing Community Needs … The community is changing. There is room to realign the club image with what people now see as important. I hazard a guess that some of the constraints on gaming machine Continued page 22

➣ Developing options and recommendations that will support IPART deadline approaches … financial performance The deadline for input into the all- Why do club managers need The Club Industry’s role in import IPART Review is July 27. Club to be involved? supporting the community … managers are encouraged to be part ➣ Documenting the employment and of this important debate. Every club is individual and club managers understand the unique economic opportunities generated What is the IPART Review? environment that they operate within. by clubs, particularly in rural and regional areas of the state Earlier this year, NSW Premier Morris Broad-brush submissions to the Iemma announced the Independent Review from a few large bodies will not ➣ Identifying the industry’s contribution Pricing and Regulatory Tribunal (IPART) provide the detail required to draw to social infrastructure and services, Review into the NSW Registered Clubs conclusions applicable to all. More and assessing the effectiveness of Industry. In making this announcement, powerful from the Tribunal’s expenditure in these areas the Premier acknowledged the perspective is to receive multiple ➣ Developing a charter to support valuable social and economic responses that will allow over-arching clubs, their members and the wider contribution the Club Industry makes themes to be developed. The deadline community, as well as considering to the community. The Premier also for submissions is July 27, 2007. how clubs can play a role in the acknowledged that times have been Terms of reference and guidelines on Government’s State Plan. tough. The thrust of the Review is to how to make a submission can be Legislative policy … ensure the club model is sustainable found at the IPART website: Reviewing existing and proposed into the future and that social, www.ipart.nsw.gov.au legislative and policy with an aim to economic and charitable goals Broadly speaking, the IPART Review developing a supportive regulatory continue to be realised. will focus on … framework and reducing red tape. What will be the result? The financial viability of the Overall planning and The IPART Review is a positive industry … management … development for the Club Industry. The ➣ Identifying areas where clubs are ➣ Reviewing issues associated with principal output will be a framework for prospering and declining amalgamations and the movement a management plan that supports and ➣ Assessing the operational and of assets between clubs guides a sustainable Club Industry for business efficiency of clubs and ➣ Identifying barriers to establishing the next 10 to 15 years. This how these areas may be improved and relocating clubs framework may include the development of a charter to define the ➣ Reviewing business efficiencies ➣ Improving strategic planning and roles of registered clubs, Club Industry ➣ Looking at practical performance capital expenditure proposals stakeholders and Government’s measurements that take into ➣ Ensuring strong codes of corporate expectations of them. account diversity in the industry governance

July 2007 www.cmaa.asn.au Club Management 21 IPART Review From page 21 Identifying all the red tape … approvals are associated with a view The NSW club model is that clubs are nothing more than places unique. The support to gamble and drink. The outstanding provided to the community is contributions of clubs have faded to the invaluable, but it is almost back of the community’s mind, impossible for a new club to particularly as clubs are not always be formed today. No-one good at publicising what they do. While would challenge a night out with a good meal, wine and government wanting to a flutter with gaming machines are part regulate any venue that of the offer, clubs need to consider serves alcohol and what the wider community expects possesses gaming from them and whether they are machines, however the listening. Is a club dominated by a few resources needed to members stuck in the past making conduct Social Impact decisions based on their own needs? It Assessment Studies, a might be apt to draw a parallel with requirement for any new McDonalds, who more recently club seeking gaming developed a range of healthy-choice machine entitlements, meals in response to important lifestyle means this process can issues. If clubs are to be associated only be afforded by the with community benefit, then it might largest clubs. There are be useful to consider what the broader also questions about how community recognises as benefit. This this process is arbitrated. may go further than the support of Russell Corporate hospitals, sporting clubs and Advisory has injected community projects. It may also include more science into the the provision of venues that reflect the process by involving ourselves aspirations of a more knowledgeable in an Australian Research Council community interested in safeguarding Grant. This research has better agenda of what is discussed and its health. identified the link between machine ensuring the issues are well- accessibility and the development of understood. The beneficiaries will be problem gambling and, thankfully, led to the Club Industry, the government and a new formula helping to support the people of NSW. responsible applications. But the process is still onerous. Clubs need to * Greg Russell is a chartered bring the methodology and process for accountant with expertise in hospitality approving these applications to the and gaming. His company’s services attention of the IPART Reviewers to include: strategic planning, financial ensure all-round fairness. These are analysis and modelling, financial blunt realities, but it’s a time to be blunt negotiations, reporting, fraud - in statements to the IPART Review investigation, amalgamations, financial and with regard to clubs’ internal hardship applications, social impact operations. I look forward to the issues assessments, investigating papers forthcoming in the near future. accountants' reports, restructuring and In the meantime, I encourage clubs to insolvency. For more information, go to be involved, to be part of setting the www.russellcorporate.com.au

Wine-By-Glass accessory set proprietors to preserve premium for market inroads vintages for longer because no air can enter,” says wine industry executive, A compact stainless steel bar unit Paul Robertson. designed for preserving opened premium wines is set to make market Robertson launched the gas-operated inroads in serving wine by-the-glass in Pub Tap for boutique brews in bars hotels, hotel dining outlets and and take-home entertainment in 2004. restaurants. Styled Wine Saver Pro, The Wine Saver Pro is set for targeting the gas-operated device has capacity Australian Eastern Seaboard capitals for up to five 750ml bottles, its serving initially. The sleek rack contains a system crafted for ease of use and series of tap-head coupler sealants simple operation in on-premise or off- designed for optimal tautness and premise outlets where preservation bottle closure when correctly used. means profits can be safeguarded. A one-year warranty is issued with “The Argon gas was first captured for each Wine Saver Pro. medical use and is now used in Recommended retail price is $1,150 disposable small cylinders enabling including initial gas cylinder.

22 Club Management www.cmaa.asn.au July 2007 ozjobfindit.com ozjob’s ‘half a cow’ gone! April Brown-Turner You read it right … it’s all banners, balloons and bunting at the Brown- Turner household as they prepare for the biggest barbecue for 2007. April Brown-Turner, of Wollongong, was the sole winner, chosen from thousands, of the ozjobfindit.com “Win Half-A-Cow” competition. April, 19, was almost popping out of her socks over the win and has had the ozjobfindit.com team burning out the phone lines organising her party favours. April’s determined in organising her feast, even quoting what kind of If didn’t bother entering the Half a paper cups she’d like. Cow competition, but now wish you When asked what she thought about had, checking the site regularly for the winning the competition April said: next great adventure. “I’ve never won anything before … I’m very excited”. So, if you know April but haven’t talked to her in the past few months, give her a call and you could find yourself on the guest list. But don’t fret if you’re not invited … ozjobfindit.com will be in the ‘Gong to report on April’s extravaganza.

July 2007 www.cmaa.asn.au Club Management 23 CMDA Update ACCM qualifications makeover Active Certified Club Manager (ACCM) Award format reviewed The CMDA’s Board of Management President, including the following … > 5 points maximum per event allocated for Studies has recently reviewed - and ➣ Club attendance on non-CMAA Training approved changes to - the eligibility ➣ Position Courses/Seminars/ Conferences endorsed criteria for awarding the Active Certified ➣ Years of Employment and approved by the CMDA Board of Management Studies. These include Club Club Managers award (ACCM). ➣ Management award level Industry association conferences. The review was conducted to ensure ➣ Referee (if applicable). Attach details of all industry activity members who participate in CMAA and Applicants are also required to provide CMDA events and activities such as including the following information … a Resume detailing current job ➣ Zone meetings, conferences and description and relevant previous Meeting organiser ➣ attend training courses and seminars, experiences. Meeting title are rewarded and allocated ➣ Meeting date appropriately weighted activity points * NB: Applicants must be CMAA financial members for a minimum of 12 ➣ Meeting duration (in hours) for supporting the Association, rather ➣ Meeting venue. than other industry bodies. months prior to application. Attach details of CMAA and/or CMDA A new feature of the revised guidelines Club Industry Activity … office(s) held including the following is the recognition of members who are 100 points minimum in total AND … information … geographically challenged in accessing > attendance at a minimum of one CMAA CMAA/CMDA activities. A further Annual Conference or CMDA training ➣ Zone weighting of activity points will be course or seminar ➣ Office title granted and it is hoped that it will > attendance at a minimum of two CMAA ➣ Duration of office. provide an incentive for club managers Zone meetings within the two-year period to participate and benefit from having prior to attaining the ACCM Award required Education … made that effort. to satisfy the criteria. Attach copies of certificates and/or assessment award documents for units There will be recognition for Club Managers’ Association listed in the education criteria for the participation in non-CMAA events. Activity … award. However, this will be capped and A minimum of 80 points of CMAA evidence of a member’s participation in activity within the two-year period prior The completion of the following core these events will be required to be to attaining the ACCM Award … units … submitted to the CMDA for review > 20 points for attending a CMAA Annual > THHADG03B Provide Responsible before points can be allocated to a Conference * Conduct of Gambling member’s activity record. > 15 points per year for CMAA Office > THHBFB09B Provide Responsible Service The CMAA aims to reward a member’s Bearers e.g. Executive Boards and Zone of Alcohol loyalty and ensure the CMAA and the Committee members > THHGLE05B Roster Staff CMDA continue to lead the Club > 10 points for attending a CMAA Zone > THHGLE07B Recruit & Select Staff Industry as the peak management Meeting > THHGLE10B Mange Workplace Relations training and representative body of club > 2 points for attending an approved > THHGLE12B Develop & Manage managers. The new guidelines come CMAA Zone Meeting Education Workshop Marketing Strategies into effect on July 1, 2008. The new > 2 points per-hour attendance at a > THHGLE14B Prepare & Monitor Budgets CMAA/CMDA Training Course/Seminar/ guidelines for both initial achievement > THHGLE15B Manage Financial Conference Workshop (maximum of 25 and maintenance of the ACCM are … Operations points allocated per event) ** For initial achievement of the ACCM > 2 points per-hour attendance at a > THHGLE20B Develop & Update the Legal Award … CMAA/CMDA Partner Training Knowledge Required for Business Club Industry Experience … Course/Seminar/Conference Workshop Compliance Plus six (6) units from the following list of 100 points minimum required to (maximum of 25 points allocated per event). This includes Southern Cross University and electives … satisfy the criteria: CMDA-approved partners. > THHADG01B Analyse and Report on > 35 points per year for a Manager at Level * For members who attend a CMAA Annual Gaming Machine Data E, F or G Conference delivered more than 100km > THHADG02A Develop and Manage > 20 points per year for a Manager at Level radius from their club’s premises, an Gaming Activities C or D additional 10 points will be allocated. > 15 points per year for a Manager at Level > THHGHS03B Provide First Aid ** For members who attend a CMAA A or B > THHGLE03B Develop & Implement Training Course or seminar delivered more Operational Plans > 10 points per year for experience at LTU than 100km radius from their club’s Supervisory level with a maximum credit of premises, an additional 5 points will be > THHGLE04B Establish and Maintain a 20 point allocated. Safe and Secure Workplace > 15 points per year for Trainee Managers - > THHGLE06B Monitor Staff Performance and in the first professional year, 40 points Non Club Managers’ > THHGLE11B Manage Quality Customer > 10 points per year for managerial Association Activity … Service experience gained in an aligned hospitality A maximum of 20 points of > THHGLE16B Manage Physical Assets sector with a maximum credit of 40 points. approved non-CMAA industry > THHGLE17B Manage and Purchase Applicants are asked to provide a Letter activity can be allocated within the Stock of Testimonial from their two-year period prior to attaining the > THHGLE19B Develop & Implement a Secretary/Manager and/or Club ACCM Award … Business Plan

24 Club Management www.cmaa.asn.au July 2007 CMDA Update For ACCM Audit … > 2 points per-hour attendance at a two-year period prior to attaining the CMAA/CMDA Training ACCM award … How to attain and/or maintain active Course/Seminar/Conference Workshop status … > 5 points maximum per event allocated (maximum of 25 points allocated per event) for attendance at Non-Club Managers’ To attain and/or maintain the active ** Association Training status of your CCM Award, a minimum > 2 points per-hour attendance at a Courses/Seminars/Conferences endorsed of 50 Industry Activity Points are CMAA/CMDA Partner Training and approved by the CMDA Board of required to be collected in each two Course/Seminar/Conference Workshop Management Studies. These include Club year period. (maximum of 25 points allocated per Industry association conferences. event). This includes Southern Cross These points are calculated on the University and CMDA approved partners. Attach details of all industry activity following … including the following information … * For members who attend a CMAA ➣ Club Industry Activity Annual Conference delivered more than Meeting organiser ➣ Meeting title A minimum of 50 points in total 100km radius from their club’s premises, an additional 10 points will be allocated. ➣ Meeting date required to satisfy the criteria in each ➣ two-year period. ** For members who attend a CMAA Meeting duration (in hours) Training Course or seminar delivered more ➣ Meeting venue. Club Managers’ Association than 100km radius from their club’s Attach details of CMAA and/or CMDA Activity … premises, an additional 5 points will be office(s) held including the following A minimum of 40 points of CMAA allocated. information … activity required within the two-year Non Club Managers’ ➣ Zone period prior in maintaining the active Association Activity … ➣ Office title status of the ACCM award … A maximum of 10 points of ➣ Duration of office. > 20 points for attending a CMAA Annual Please list your activity below. Conference * approved non-CMAA industry Attach additional pages as required. > 15 points per year for CMAA Office activity can be allocated within the Bearers e.g. Executive Boards and Zone Committee example: members DATE(s) TYPE OF ACTIVITY LENGTH ORGANISER > 10 points for attending a 6 & 7/6/06 TRAINING - Gaming Analysis Program 2 days (12 hours) CMAA CMAA Zone Meeting 2007 Zone President – Inner Western Suburbs CMAA > 2 points for attending an approved CMAA Zone Contact the CMDA – (02) 9643 2300 - for further details. Meeting Education Workshop

July 2007 www.cmaa.asn.au Club Management 25 Industrial Landscape with CMAA Senior Industrial Relations Advocate PETER COOPER Interesting new concepts in Common Law Contracts The CMAA continues to roll out Individual Common Law Contracts for our members that call up the relevant State and Federal Awards. This strategy appears to best suit members, not only for the current WorkChoices environment. It also appears to be well suited for the possible election of a Federal Labor Government with its Fair Work Australia Industrial Relations Policy. CMAA Senior Industrial Relations Advocate Peter Cooper PETER COOPER details and probes this matter …

During the process of reviewing and These conditions may be combined, or geographical area for up to five years preparing workplace contracts, we are mixed and matched, to suit the from the termination of her witnessing the re-emergence of some circumstances - but they must be employment. interesting concepts of Common Law reasonable and fair. Agreements. WorkChoices … For the In this circumstance, one of our Record One of these concepts has it origin in members has freely agreed to a English case law of the 1890s with the provision which restricts him from In the CMA Magazine June edition, I concept of employment covenants working as a club manager within 400 criticised the Howard Government’s relating to post employment. kilometres for 12 months after his expenditure on the launch of a “re- badging” of its WorkChoices legislation. In modern “lingo”, it’s more commonly employment has concluded. Given the referred to as “restraint of trade”. region, and State, this may be The Government’s public information considered as reasonable program for the new “Fairness Test” for Employers seek to write into Australian Workplace Agreements employment contracts restrictions on In a recently reported case (CCH Work (AWAs) also was covered in our in our the employee’s ability to utilise an Alert – April, 2007), a “Restraint of story titled, “Howard’s Passion at employer’s trade secrets, confidential Trade” clause in a former funeral parlour Australia’s expense”. information and know-how gained manager’s employment contract was during the employment. found to be “wider than is necessary to At the time of compiling this article, protect the interest of the business these suggested laws had not even Obviously, these matters can be which she left after 10 years service”. been drafted, let alone introduced to subject to serious litigation. The Western Australia Supreme Court Federal Parliament. For the employee, these restrictions ruled the clause unenforceable. The following is an unedited report of could hamper a person’s ability to The funeral parlour manager in this the Federal Senate Estimates obtain subsequent employment. case had received an extra $50,000 a Committee’s deliberations, reported by The usual type of limitations sought to year - $500,000 over the 10-year “Workplace Express”. be imposed are: employment period - as consideration Let the facts and evidence speaks for ➣ Geographical limitations on where for the restraint. themselves. the former employee can work; The funeral business made a counter The Federal Government has spent ➣ A time limit on employment of a claim for repayment of the $500,000, $4.1 million on buying advertising similar nature (which may be despite a clause requiring an equivalent space for its Industrial Relations ads combined with a geographical area); reduction in salary if the Restraint of over six days in the week beginning ➣ Non-disclosure to others of specified Trade provisions were breached or May 14 - plus $472,195 for full-page information and know-how acquired found invalid. newspaper ads on May 5 and 6 on the during the employment. The Court rejected this claim. changes to WorkChoices, the Senate The manager carried out the Estimates Committee was told. John Howard employment duties for the term of the Robert McMahon, Assistant Secretary agreement and carried out her employment duties for 10 years relying on receiving that salary. The Judge said it would be “inequitable to require her to repay the $500,000”. The Restraint of Trade clause was found to be excessive because it effectively prevented the manager being involved in the funeral industry in any capacity and was “larger than necessary for the protection of the company’s legitimate interest”. The clause required her not to engage in, or be involved in, funeral services or John Faulkner similar business within in a specified

26 Club Management www.cmaa.asn.au July 2007 Industrial Landscape of the Government Communications Nick Minchin departments outside the MCGC Unit told the Finance and Public process," McMahon added. Administration Committee hearing May The recent television ad campaign was 22 that the Prime Minister's Office was produced by WhybinTBWA with market involved in writing the newspaper ads, research by Open Mind Research, which were funded through DEWR's authorised by the Ministerial Committee "non-campaign" advertising budget, on Government Communications on usually used for job vacancies and April 3. tenders in the classified sections of newspapers. McMahon said the Government's total ad buying spend across all portfolios "This is, of course, a new way to get from last July to March this year was around the accountability process," $116.1 million - made up of $81.8 Labor Senator John Faulkner told the million in campaign expenditure and committee. "Non-campaign advertising $34.3 million in non-campaign has never been of this nature at all." advertising. The $4.1 million over six days on this It included $15.8 million on the "Simpler I.R. campaign compared to the $4.8 Super" campaign on superannuation million spent over 16 months on changes this month and next month, national security ads, Senator Faulkner newspaper advertisements and they and $14.5 million on private health added. were approved by an unnamed senior insurance advertising. The expenditure does not include the officer in the Department of Prime Finance Minister Nick Minchin told the costs of producing the ads and Minister and Cabinet. Committee that no decision had been associated market research, which is McMahon said he could not remember taken on any further I.R. advertising. funded under DEWR contracts. if he was instructed not to use the term And we continue to wonder why we Robert McMahon said the newspaper "WorkChoices" in the advertisements. can’t build bridges, or find hospital ads on May 5 and 6 were placed The newspaper ads were not beds, in this country. urgently through the Government's lead authorised by the Ministerial Committee ➣ CMA Magazine will present Peter non-campaign agency, hma Blaze, after on Government Communications Cooper’s review of the Federal Labor the PM's office contacted the agency (MCGC) because they were "non- Party’s Industrial Relations policy and on May 4. campaign" advertising, he said. alternative to the Howard McMahon said he had discussions with "Non-campaign advertising is bland, Government’s WorkChoices the PM's office about the text of the factual advertising placed by Legislation in the August edition.

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See us at the AGE 2007 Expo, Darling Harbour

Dina Corporate ustom made uniforms 18 Justin Street for clubs, from the Smithfield, NSW 2164 Telephone: 96165000 Fax: 9756 6969 C cellarman to the CEO

July 2007 www.cmaa.asn.au Club Management 27 G2E Asia – CMDA Report Bursary winners hit jackpot at G2E Asia in Macau ➣ Paul Lander, Operations Manager Canberra Southern Cross Club all believe that it has been one of the best experiences of their professional lives. By CMAA Education Manager RALPH KOBER CMDA Education Manager Ralph Kober hosted the bursary winners and Making the time and putting in the was delighted with the group’s effort to apply for the CMAA National enthusiasm and commitment to gaining The MGM Grand which is well advanced Bursary Award program last year has as much information about hospitality with construction. really paid big dividends for six CMAA operations and the gaming environment members. in Asia as they possibly could. fantastic development of the Macau Returning from taking up their bursaries “We were constantly exploring new casino district. to attend the recent Asian Gaming concepts and evaluating existing The construction work under way is Conference and Expo – G2E Asia - in operations for efficiencies and mind blowing with the Venetian, the Macau, China, the bursary winners innovation, there was so much to see,” MGM Grand and other casinos well Ralph said. ➣ Michael Clare, Operations Manager advanced. at Huskisson RSL Club Highlights of the study tour included Staffing the many high-volume casinos visits to high-volume, short-order food ➣ Brad Whittaker, Executive at Chef is proving to be a significant challenge outlets, including one which sold pre- Tweed Heads Bowls Club for the operators with a labour shortage prepared raw ingredients which ➣ Stella Tripodi, Entertainment and evident and lack of skills base obvious. customers cook in individual, pre- Marketing Manager at Club Marconi heated cast-iron skillet to fusion cuisine The Venetian, which will open in 2008, ➣ Peter Leondis, Operations Manager restaurants where East meets West will require 10,000 staff alone just to at Randwick Labor Club and the food combinations were unique open its doors. ➣ Laurie Williams, Operations Manager and the presentation exhilarating. That’s about one quarter of the staff in at Nambour RSL Club Other highlights included touring the registered clubs in NSW. The Asian Gaming and Conference in Macau provided an immense array of The conference in Macau was first rate with the world workshops designed to challenge leaders in the Gaming Industry imparting their delegates on the enormity and potential knowledge freely to the audience and the trade show of the gaming market in Asia. Workshops included: displaying the future of gaming and technology. ➣ The Growth of Australasian Gaming Markets ➣ Macau Asia’s Gaming Giant ➣ Project Financing in New and Emerging Jurisdictions ➣ Profit and Performance of the Asian Gaming Market ➣ Operating Models: What Works and What Doesn’t? ➣ Regulation and Compliance ➣ How Technology will Revolutionise Games ➣ Responsible Gaming: The Intersection of Policy and Practice ➣ Poker Machines and New Technology Here’s what some of the bursary winners have to say about the study tour … “In June this year, through the CMA Bursary awards, I was fortunate enough to be able to attend the Asian CMAA G2E Asia Bursary winners (from left) Paul Lander, Brad Whittaker, Laurie Williams, Gaming Expo in Hong Kong and Stella Tripodi, Michael Clare, Peter Leondis with CMAA Education Manager Ralph Kober in Macau. The trip gave me an insight into Macau. the operations of large gaming

28 Club Management www.cmaa.asn.au July 2007 G2E Asia – CMDA Report organisations such as casinos. I also a career highlight for me. The support and to Ralph and my fellow benefited from attending the conference in Macau was first rate with bursary winners I would like to thank conferences at the Gaming Expo by the world leaders in the Gaming you all. I strongly encourage every hearing speakers from different Industry imparting their knowledge manager to apply for a bursary - the positions, working backgrounds, and freely to the audience and the trade educational benefits are enormous.” - organisations on how they view the show displaying the future of gaming Brad Whitaker, Executive at Chef industry and their thought processes. and technology. We also had time to Tweed Heads Bowls Club. Even though the Expo was in Asia, by experience the local culture and CMAA members are encouraged to experiencing the technology available amenities. From True Blue Chemicals apply for the G2E Gaming Conference and the service provided, I feel we can who sponsored the bursary, the CMAA Bursary in this year’s CMAA 2008 still gauge our own establishments for providing this opportunity for club National Bursary and Scholarship against what is transpiring overseas. I managers, CCM Travel who looked Awards Program. Applications will be would highly recommend managers in after every detail, my club for their called late next month - August 2007. the Club Industry to take the time and effort to apply for any future CMDA bursaries as it is of great benefit to you in order to further your experience and knowledge in this industry.” - Michael Clare, Operations Manager at Huskisson RSL Club. “The trip to Macau and Hong Kong was definitely an eye-opening experience. Being able to see what Macau is doing was definitely fascinating. A trip very well organised. The conference was extremely beneficial and gave us the opportunity to listen to some world-wide leaders and innovators in the Gaming Industry ... an opportunity that doesn’t come around too often. It was well worth applying for the Bursary and I encourage all CMAA members to apply for this Bursary next year as it is a worthwhile and informative experience.” - Peter Leondis, Operations Manager at Randwick Labor Club, “The G2E Asia Gaming Expo Tour was The Venetian, which will open in 2008, will require 10,000 staff alone just to open its doors.

international leaders is massive. APEC Summit will affect metropolitan Sydney “A public holiday confined to the NSW Industrial Relations Minister Vice President Dick Cheney’s Sydney metropolitan area will help John Della Bosca, has announced meeting with Prime Minister John minimise disruption,” Mr Della Bosca details of a one-off public holiday to Howard earlier this were a small added. coincide with the Asia-Pacific indication of what the city faces “The NSW Government consulted Economic Co-operation (APEC) again in September. with employer groups and unions Summit to be held in Sydney later The APEC Summit will be the most and there was consistent recognition this year. significant gathering of international of the extraordinary nature and The NSW and Commonwealth leaders ever hosted in Australia and security implications of a one-off Governments agreed and joint planning with the event like APEC.” announced last year that a public Commonwealth has been underway The public holiday will apply to the holiday on September 7, 2007, since 2002. following Local Council Areas: would help minimise disruption for It will be twice the size of CHOGM Ashfield, Auburn, Bankstown, the public during the leaders’ Baulkham Hills, Blacktown, Botany summit. (Commonwealth Heads of Government Meeting), involving 21 Bay, Burwood, Camden, The public holiday will be declared Presidents and Prime Ministers from Campbelltown, Canada Bay, for the Sydney some of the world’s largest Canterbury, Fairfield, Holrod, John Della Bosca Metropolitan economies, including Russia, China, Hornsby, Hunters Hill, Hurstville, Area only, the United States and Japan. Kogarah, Ku-ring-gai, Lane Cove, including Leichhardt, Liverpool, Manly, Penrith, “Sydney can expect thousands of Marrickville, Mosman, North Sydney, Camden and support staff, delegates and media,” Parramatta, Penrith, Pittwater, Campbelltown. Mr Della Bosca said. Randwick, Rockdale, Ryde, The security The traffic implications of closing the Strathfield, Sydney, Sutherland, measures in Eastern Distributor and parts of the Warringah, Waverley, Willoughby, place for U.S. M5 - in both directions - for Woollahra.

July 2007 www.cmaa.asn.au Club Management 29 CMAA Profile – Gordon Rhodes Gordon makes three wishes for the Club Industry

Gordon Rhodes

discussions,” Gordon said. Therein rests his first - and what he considers the overall most important – A million-dollar view on multi-million-dollar land. wish … he passionately wants to see dialogue maintained between By HENRI LACH The youthful Graham West was Government and the industry. elevated to the Gaming and Racing Is there a genie in the house? The NSW “We’ve seen the results in all three portfolio. House of Assembly, that is? states - NSW, Queensland and Victoria Gordon Rhodes has faith in Graham - when decisions have been made with The CMAA’s recently appointed Federal West’s ability to handle the job. limited, or no, industry consultation … Councillor for the vast area of Division taxation and anti-smoking legislation E, South Tweed Sports CEO Gordon “He seems to be aware of clubs’ role in are just two examples. Rhodes hopes so, because he has the community,” he said. three wishes he wants granted. Gordon also pays tribute to Premier “Fortunately, the industry here has re- engaged with the NSW Government His wish list comes in the wake of a Iemma as a man who has taken time to and our voice is once again being Cabinet shake-up by Labor Premier hear what the Club Industry has to say. heard. Morris Iemma following his party’s “The Premier made a commitment to victory in the State Election earlier this sit down and listen … he’s played an “We are being treated with respect. year. active part himself in negotiations and “With improved self regulation and corporate governance we have shown a willingness to ‘tidy our own backyard’ as it were, to show the Government we will act upon concerns and criticisms. “It would be a tragedy to go back to the days of decisions being made without consultation with the industry.” His second wish … a continuation of the Community Development Support Expenditure (CDSE) scheme. Gordon is aware of some misgivings about the scheme in the highly urbanised areas of the state, but he believes the CDSE are a vital adjunct of clubs’ service to the community. “Here, in the far north, we have a proactive committee of Tweed Clubs that interact well with council and civic and charitable organisations. “Given the number and size of Tweed clubs, we have the ability to make significant positive impacts in our region and it would be tragedy to see this change. South Tweed Sports Club … wider appeal. “For example, in 2006 the local

30 Club Management www.cmaa.asn.au July 2007 CMAA Profile – Gordon Rhodes committee started a ‘Rural Villages Tackling the tyranny of Gordon Rhodes is a man held in high Fund’ that earmarked $40,000 for the esteem by his peers. outer lying regions that rarely if ever distance in new territory receive funding of any kind. Gordon Rhodes is relishing his job as Talk with many of his contemporaries in far northern NSW and you’ll get the “With the help of our non-clubs Federal Councillor for Division E -Far North Coast Zone, Mid North Coast impression that they consider him representatives - councils and something of a miracle worker. community groups - a host of projects Zone and North West State and Mid were identified and funds distributed State Zone - although he admits he He’s deservedly credited with saving accordingly. was a little daunted when he the South Tweed Bowls Club from the discovered the extent of the demolition bulldozers at the beginning “At the conclusion of the CDSE year, geographic area he represents. of the new millennium and turning it we took a half-day bus trip to visit the He’s a former CMAA Far North Coast into a venue that shows all the signs recipients and it was a tremendous of future prosperity and a firm place in experience. Zone Secretary and Education Officer who sees his new position as similar the South Tweed community. “To see the projects first hand and to to that of a parliamentarian. A name change to South Tweed feel the genuine gratitude of the locals, Sports came at Gordon’s insistence proved to us that CDSE is a very “As Councillors, we need to represent to give the club the wider appeal it worthwhile program. our members and, in turn, encourage the regional members to attend and required. “These small communities have pride in participate at meetings, training and Bowls still plays a major part of the their towns. seminars,” Gordon added. “It’s a two- club’s operations, however. “Their appreciation of what was being way street. done for them was overwhelming. Its favourite son, world-class “After all, a strong CMAA should be champion Kelvin Kerkow, is back at “The CDSE scheme is a wonderful way reflected in participation and work as the club’s coach and of connecting with the community, and membership across the regions. corporate bowling co-ordinator after I would hate to see any changes.” “Regionally delivered training - rather his World Cup victory against Gordon’s third wish … a common- than Auburn-based only - is a classic Irishman Jeremy Henry earlier this sense approach to new technology in example of how what was once a year. gaming. regional problem is now a working The club has a distinct advantage of “With Ticket In Ticket Out [TITO] solution.” being on several acres of freehold technology recently approved in NSW, Gordon also believes that he’s paying land overlooking the magnificent it seems server-based gaming will be off a debt. Tweed River. the next issue for Government to “I’ve got a lot out of the The vacant property value alone in consider in terms of security and CMAA,” he says with a these days of galloping land prices is compliance. smile, “it’s time to give enormous - in the tens of millions, “For clubs, implementation and cost will something back.” according to a local real estate agent. be matters that will have to be dealt A CMAA ACCM, he With its 176 gaming machines and with. gained a degree in 8,000 members, it is looking at a very “While welfare groups will have concern Business healthy bottom line this year. with the new technology and problem Management “Since 2000, each consecutive year gambling, we need to take out the from has improved upon the last,” Gordon emotional argument. Southern said. “We need to look to evidence-based Cross University “In fact, this could be the best result research results which, after all, take in in the decade.” the most important factor - feedback and now It’s all a far cry from that harrowing from those affected by gambling tutors period at the turn of the millennium addiction. there part- when the bank was about to “And I believe the Club Industry Gordon Rhodes time. foreclose. recognises its responsibility to help.”

July 2007 www.cmaa.asn.au Club Management 31 ClubsNSW Awards of Excellence - 2007 small wooden ball called a cochonnet – 2007 Tooheys Clubs of the Year court, a range of dining outlets, traditional bar and gaming facilities and The ClubsNSW 2007 Awards for Excellence were a state-wide function space. The club also took out competition with at least one club from every region of NSW the top prize for “Encouragement of winning through to the award finals. The spread of finalists was Amateur Sport” and “Outstanding almost as broad in the prestigious “Large Club of the Year” Community Service” - Small Club category, with clubs from the Central Coast, Newcastle, the North category. Asquith Bowling and Recreation Club stands as a tribute to Shore, Riverina and in Sydney’s west and south-west nominated. those who worked tirelessly giving time The awards were announced at the Sydney Convention and and money to help create this true hub Exhibition Centre in Darling Harbour in early June. of the local community. The “Tooheys Small Club of the Year” award endorses Small Club - Asquith Bowling & and causes. From its inception to their commitment. Recreation Club provide a lawn bowls venue, it Branded under the banner of a continues to fulfil the same services Medium Club - diggers @ the kangaroo, Asquith Bowling and with impressive results. In fact, the club entrance Recreation Club is a venue with its has proudly maintained a consistent Just before last Christmas, “diggers” heart and soul firmly entrenched in the and solid bowling membership over the opened what has proven the most local community. As a thriving last decade, while simultaneously popular refurbishment project yet contemporary venue rich in history from increasing social membership. Asquith undertaken by the club. A few months its post-World War II beginnings when it Bowling and Recreation Club promotes ago the club conducted extensive provided shelter for displaced migrants junior bowls and liaises closely with member research to ensure all patrons’ on what was an old fruit orchard, the local schools to organise sports needs were met post-renovations. The club today is a popular family-friendly programs and an annual school bowls feedback shows they got it right, destination that encourages and tournament. With three bowling greens, supported by the “Medium Club of the supports a wide range of amateur the club also has a pétanque - a form Year” award. The NSW Central Coast sports and community groups. It’s also of boules where the goal is to throw club, formerly Tuggerah Lakes a generous provider to local charities metal balls as close as possible to a Memorial Club, along with a $3 million makeover and state-of-the-art gymnasium, also reviewed its corporate image and branding, which produced the name change. Stringent financial management has allowed the club to embark on these major projects and to establish new benchmarks in club service. While attracting plenty of tourists and day-trippers who visit The Entrance, the club has undertaken major diversification with the ground floor outsourced to provide children’s entertainment and play centre to attract the family market. Through successful financial management – diggers also won the “Outstanding Financial Management” award (Medium Club) - they are committed to expanding their 2007 Large Club of the Year – Mounties. role within the local community through donations and sponsorships. That’s on top of being the area’s biggest employer. diggers also picked up category wins for “Outstanding Human Resource Management” and “Best Club Gaming”. Large Club - Mounties While the Mounties team were delighted to be a Tooheys Club of the Year finalist, it paled when they celebrated winning the major award in successive years. That emotion underlined the spirit of everything they do in the club and their community. The Mt Pritchard club was founded almost 40 years ago by locals who saw the need to cater for the greater community. Despite being one of the largest clubs in the nation, this simple 2007 Medium Club of the Year - diggers @ the entrance. philosophy underpins the Mounties

32 Club Management www.cmaa.asn.au July 2007 Excellence rewarded … > Best Feature Bar (sponsor - Konami Australia): E-Bar @ The Epping Club > Outstanding Human Resource Management Small Club (sponsor – ClubsConsulting): - Club Old Bar Medium Club (sponsor – AVS): diggers @ the entrance Large Club (sponsor: ClubPlus): Mounties > Best Club Development or Innovation Small Club (sponsor: CashCard): Nowra Bowling & Recreation Club Medium Club (sponsor – ILG): City Diggers, Wollongong Large Club (sponsor - TAB Wagering): Mounties > Best Club TAB (sponsor - TAB Wagering): North Sydney Leagues Club > Outstanding Club Governance (sponsor - Pigott Stinson): Dee Why RSL > Best Club Entertainment Small Club (sponsor - Cadbury Schweppes): Fingal Bay Bowls, Sports & Recreation Young Achiever in Clubs - Stuart Burrows Club from Club Marconi. Medium Club (sponsor - Paltronics Australasia): Petersham RSL Club Large Club (sponsor – Keno): Revesby Workers' Club vision and operation. Amalgamation > Best Club Restaurant (sponsor - New England Constructions): Western Suburbs with Harbord Diggers and Manly (Newcastle) Leagues Club Bowling Club established the Mounties > Best Club Casual Dining Venue (sponsor: Coca-Cola Amatil): Castle Hill RSL Club Group, which manages four clubs, holiday resorts and two fitness centres > Best Club Function Facility (sponsor – Ainsworth) The Epping Club and further enhance its dedication to > Best Club Gaming community service. Mounties also Small Club (sponsor – Stargames) Wests Diggers Club captures other Large Club awards – Medium Club (sponsor – Maxgaming): diggers @ the entrance “Outstanding Human Resource Large Club (sponsor – IGT) Campbelltown Catholic Club Management” (Mounties made it a hat- > Outstanding Financial Management (sponsor – KPMG) trick of awards, which produced and Small Club: Murwillumbah Services’ Memorial Club “Award for Excellence” in recognition), Medium Club: diggers @ the entrance “Best Club Development or Innovation” Large Club: Dee Why RSL for the award-winning M1 Mounties > Encouragement of Amateur Sport (sponsor - Paynter Dixon) fitness centre, and “Outstanding Small Club: Asquith Bowling& Recreation Club Community Service”. Mounties Medium Club: Young Services & Citizens’ Club President Kevin Ingram said everyone Large Club: Wyong Rugby League Club who works at the club is proud to have > Outstanding Community Service been nominated in such a broad range Small Club (sponsor – IMB) Asquith Bowling & Recreation Club of categories. “In particular, we were Medium Club (sponsor - Sky Channel) Young Services & Citizens’ Club thrilled our by nomination for Best Club Large Club (sponsor - TAB Wagering) Mounties Development or Innovation for M1 Mounties,” Kevin told awards dinner > Young Achiever in Clubs (sponsor – Aristocrat): Stuart Burrows, Club Marconi guests. “Sport and healthy activity are > Outstanding Contribution to the Club Movement (sponsor - Foster’s) Kevin important ways for us to give back to McCormick, OAM, Bankstown Sports Club the local community and support a > 2007 Tooheys Club of the Year healthy lifestyle.” Mounties is a world- Small Club: Asquith Bowling & Recreation Club class community-focussed club and Medium Club: diggers @ the entrance integral aspect of life in western Large Club: Mounties Sydney. > Peoples’ Choice: Nowra Bowling Club

Outstanding Contribution to the Club Movement - Kevin McCormick, OAM, from Bankstown Sports Club. 2007 Small Club of the Year - Asquith Bowling and Recreation Club.

July 2007 www.cmaa.asn.au Club Management 33 CMAA Profile – Rick Scott Rick happily tees off a club career at 50 shopping centres to make ends meet. “You go to the interviews for a state manager’s job and I was a threat to them, so they’d put on some 26-year- old rep, even though I could have saved them hundreds of thousands of dollars,” he said. With a loyal wife encouraging him to consider his dream of managing a golf course, the couple headed north to Victoria’s goldfields for a new start in the country. Now, eight years since he began as Manager at the Maryborough Golf Club, Rick remains in awe of the challenge and the diversity of the role. “Never in my wildest dreams could I envisage what was involved in running a club,” he said. “You have to be a master of law, of marketing, of members, of H.R., of finance.” But the late career change hasn’t stopped the former winemaker from excelling. Rick has doubled his club’s revenue, growing the business from $2 million CMAA Executive Officer Terry Condon presents Rick Scott with his ACCM award at the to $4 million a year. Victoria Zone Awards Dinner at the Yarraville Club in April. He says a new-found commitment to education has been part of his By KATIE CINCOTTA His keen eye for production later put success. him in charge of a million-dollar wine Rick Scott built an impressive career in Rick is one of a handful of Victorian plant at Berri during the boom years the wine industry. As a lad, he was club managers who have dedicated for cask wine. making wine with oranges while most four years to completing a diploma of boys his age were kicking a footy. But, what really gets Rick’s silver hospitality at William Angliss College, moustache talking is his move into That passion scored him a job as a which earned him an ACCM (Active sales and marketing, a role he admits trainee winemaker for Seppelts at the Certified Club Manager) Award at the age of 18. he fell into in the absence of qualified recent CMAA Victoria Awards. ambassadors. Over the next 15 years he worked the He says the tertiary achievement was grape for labels such as Renmano. “At Berri, we had a marketing guy who a proud moment, especially for a thought the CO2 in the wine meant it bloke who had 35 years on his fellow was off,” Rick said. “And I thought, students. what the hell are we doing sending “When I was made redundant, I made idiots like this around the world?” a commitment to do my diploma in But after amassing enough experience hospitality and get something after my to set up the international distribution name,” Rick added. channels for the $25 million Alambie “So, here I am, a 57-year-old with grey Wine Company, the wine master was hair, standing up with these girls and dealt a harsh blow by the corporate guys of 22 … but I got one of the toe cutters. loudest claps.” “At 49, they made me redundant,” His painful experience with Rick said. “They just wanted us to set retrenchment means Rick also it up so they could float the company. devotes himself to “recycled” staff “So, with 30 years’ experience in the members, who may have been laid off wine industry, I couldn’t get a job.” or sacked. Unemployed for six months, Rick “You get commitment and dedication ended up doing night security at out of them … our current chef had a

Rick Scott … making the most of a second Rick has doubled his club’s revenue, growing the chance and building a strong career in the Club Industry. business from $2 million to $4 million a year.

34 Club Management www.cmaa.asn.au July 2007 CMAA Profile – Rick Scott yard full of kids and hadn’t worked for seven years,” he says. With a town battling 13% unemployment, a golf course that loses $220,000 a year and gaming laws in flux, Rick has had to be proactive about changing the path for Maryborough Golf Club. He’s taken reliance on gaming down from 85% to 49%, and cites the Bracks Government and its rounds of new legislation as the reason for the move. “With [Premier Steve] Bracks belting us around the head with gaming, we don’t have any choice,” he added. Rick also is rezoning the golf course to build up-market properties to fund a $1.2 million refurbishment. Other revenue streams are also being sought in a proposed 60-room motel and function centre. You might also be wondering what Eight years since he began as Maryborough Golf Club’s Manager, Rick Scott remains in awe wine expertise Rick has brought to his of the challenge and the diversity of the role. club? Cask wine was the first thing to go … “Now we have a small local selection, passion,” he says. and in with the drink of choice for Kath but we’ve moved from cask wine to “We’ve got a nice home on five acres, and Kim. bottled Chardonnay.” a caravan and boat, and we fish and “I had a magnificent wine list when I He says the only thing he misses about play golf. first started - but the only person his wine days is the six-figure pay. “I don’t miss the wine industry … I drinking it was me,” he says with a “Now I don’t have to worry about wish I’d got into the Club Industry so laugh. international hotels, which I hate with a much earlier.”

July 2007 www.cmaa.asn.au Club Management 35 Club Profile – Nambour RSL Club Nambour – much more than the Big Pineapple place … from the gaming area through to the spacious lounge, both the main dining room and the coffee shop area. Even the toilets are an innovation for a club. There are no main doors to the utility. Entrance is around a screening wall - a modern measure aimed at more effective hygiene. “We wanted something different … more of a nightclub atmosphere,” Chris said. “We’ve had a lot of good feedback from people who appreciate that.” The economic effect of the new look has been quite dramatic. Nambour RSL Club … the spirit lives on. “Membership [$5.50 a year] is up by a couple of thousand, from 11,000 to By HENRI LACH refurbishment that was completed last 13,000, and it’s still growing,” Chris July after 12 months of hard work, to said. Nambour, on Queensland’s Sunshine coincide with the final phase of Coast hinterland, is noted for its Big That’s a good figure, considering the Queensland’s strict anti-smoking laws Pineapple - a tourist destination that total population of the town is about that came into effect on July 1, 2006. attracts many thousands of visitors 12,500. each year. “We planned it that way,” General Income from food is up by 49% on the Manager Chris Keen explained. Tourism aside, if you’re into politics, same period for the previous financial you’ll know that this town is the “The idea was to have a grand opening year. birthplace of a bloke called Kevin Rudd, with everything in place - including four The main dining room serves breakfast, who’s thrown his hat into the ring for outdoor smoking areas - at the same lunch and dinner seven days a week. Australia’s top job. time as the new laws.” Light meals are available all day at the More than that, tennis fans will be The new-look interior is stunning and in pleasant new coffee shop. aware that Pat Rafter made his debut startling contrast to the club building‘s The doomsday merchants will be here when he won the State Junior humble exterior. confounded by this fact … gaming is Tennis Championship at the age of 16. The structure stands three metres off up by 13% since the full anti-smoking Today, Nambour also justifiably boasts the ground to guard against occasional laws came into effect. one of the most attractive and people- flooding of the nearby Petrie Creek. Chris Keen is a quietly spoken man friendly licensed clubs in that part of the Inside, subdued lighting is a feature who is not given to histrionics … world. with modern furnishings and panelling “We’re happy … it’s gone a lot better It’s the Nambour RSL Club, which is soft on the eye. than we anticipated,” he said. reaping the rewards of a $6.5 million Everything seems to be in just the right Surprisingly, tourism does not play

Subdued lighting in the lounge is popular with members. Nambour RSL Club’s decor is spectacular.

36 Club Management www.cmaa.asn.au July 2007 Club Profile – Nambour RSL Club much of a part in Nambour RSL Club’s fortunes. “We don’t get any spin-off from the Big Pineapple,” Chris says, “we look after the locals.” This, however, could change in the near future. A perceptive club executive, Chris knows diversification is a key to the continuing success of licensed clubs, Chris and his board are working on a long-term strategy. “We’ve employed a marketing firm to research and keep us constantly informed of the area’s needs and expectations,” he said. Nambour RSL Club General Manager Chris Keen chats with long-time member Warrant Motel-type accommodation for Gray in one of the club’s four smoking areas. travellers and tourists is an option under examination. Local means Club Industry change in Queensland, The club has the advantage of freehold everything to Chris with legalised gaming machines on the horizon. title to a substantial parcel of land the Nambour RSL Club General Manager club stands on, as well at the adjoining Chris Keen considers himself a local He was there to see the club to new car park and other nearby property that boy. prosperity. could be transformed into motel units. He was born at Redcliffe, just south of “We were the first club on the Meantime, Nambour RSL Club enjoys a the Sunshine Coast. Sunshine Coast to install gaming very privileged and enviable situation - it machines – 23 went on line in has little competition. He’s also one of a rare breed these February 1992,” Chris said. days … a club executive who came “There are three pubs in the town, and up through the ranks the old-fashion Today, the club has 180 gaming a couple of small clubs like the golf club way. machines in the well-appointed and and bowling club, but they don’t bother colourful gaming room. us,” Chris said. His father’s job took him all around the state when Chris was a boy so, Chris feels this is the optimum number This club has been the social hub of schooling for him and his two brothers for member needs at this stage. Nambour for many years. was interrupted constantly. All this is a far cry from when the club Undoubtedly, this standing been “I first tried the retail trade when I left first opened its doors in 1954. enhanced by the multi-million dollar school, then I did some hotel bar It has the distinction of being the first facelift. work,” he recalls. RSL club outside of Brisbane to be “My bother and I had a go at running granted a licence. a transport business, but, like many Like most country clubs of its time, it things, that didn’t work out,” he said was run by a committee of volunteers. with a smile. It’s a highly successful business By 1984, he’d met and married Elissa enterprise today, but its grass roots and it was time to settle down. haven’t been forgotten and the RSL So when a job offered at the Nambour spirit lives on. RSL Club for someone with bar “This is where ANZAC day is experience, Chris jumped at the celebrated every year with the dawn chance. service,” Chris said. “The branch has “I went through all the usual things, its offices and all the facilities it needs working behind the here.” bar and picking Chris is an ACCM who joined the up the CMAA in the early 1990s. ashtrays,” he He’s a former CMAA Federal recalls. Councillor for the Sunshine Coast, His diligence Central and Northern Queensland and hard work area, and current member of the paid off. Sunshine Coast Zone committee. The GM job Enthusiastically optimistic about his was offered to club’s the future, at 53, Chris hopes to him in 1990. remain at the helm for as long as he So, Chris found can. himself at the “Our three boys were born and bred top of the here, it takes me 10 minutes to get to ladder in an era work and it’s a great place to live - we A pleasant atmosphere in the club’s coffee Chris Keen of enormous love it,” Chris concluded. shop … food receipts are up 49%.

July 2007 www.cmaa.asn.au Club Management 37

CMAA Zone Education Officers

ACT CENTRAL COAST FAR SOUTH COAST IPSWICH DARLING DOWNS Dena Hynes Michael O’Sullivan, ACCM Paul Phillips Greta Evans Mingara Recreation Club Milton Ulladulla Bowling Club Goondiwindi RSL Club Woden Tradesmen’s Union Club P: (02) 4349 7799 P: (02) 4455 1555 P: (07) 4671 1269 P: (02) 6285 1995 F: (02) 4349 7800 F: (02) 4454 0539 F: (07) 4671 3330 F: (02) 6285 2592 HUNTER RIVERINA MURRAY SUNSHINE COAST NSW Ben Hamilton, ACCM Paul Barnes, ACCM Tony Costain, ACCM CITY/EASTERN SUBURBS: Cardiff RSL Memorial Club Moama Bowling Club Caloundra RSL Club Graeme Tonks P: (02) 4945 0766 P: (03) 5480 9777 P: (07) 5491 1544 Paddington-Woollahra RSL Club F: (02) 4956 6627 F: (03) 5480 9888 F: (07) 5491 7101 P: (02) 9331 1203 THE GREAT LAKES SOUTHERN RIVERINA GOLD COAST F: (02) 9332 3973 Christine Shannon Craig Muir Bryan Jones MANLY NORTHERN SUBURBS Forster Bowling Club Coomealla Memorial Club Coolangatta Surf Life Supporters Luke Simmons P: (02) 6554 6155 P: (03) 5027 4505 Club North Sydney Leagues Club F: (02) 6555 6526 F: (03) 5027 4350 P: (07) 5536 4648 F: (07) 5536 1322 P: (02) 9202 8888 MID NORTH COAST NORTH WESTERN F: (02) 9955 7619 Glenn Buckley, ACCM Sharon Goodhew ACCM BUNDABERG INNER WESTERN SUBURBS Woolgoolga R.S.S. & A. Club Narrabri RSL Club Michael Hughes Michelle Dennington P: (02) 6654 1234 P: (02) 6792 1844 RSL (Queensland Branch) Western Suburbs Leagues Club F: (02) 6654 0156 F: (02) 6792 1696 Maryborough Sub-Branch P: (07) 4122 2321 P: (02) 8752 2067 FAR NORTH COAST VICTORIA F: (07) 4121 2571 F: (02) 9799 3696 Phillip Mallon, ACCM Jim Smith ST GEORGE CRONULLA Cabarita Beach Sports Club ROCKHAMPTON/GLADSTONE P: (02) 6676 1135 Echuca Workers & Services Club Will Schroeder ACCM Shawn Morris P: (03) 5482 3140 Caringbah Business & Sports Club F: (02) 6676 1245 Yaralla Sports Club F: (03) 5482 5800 P: (07) 4972 2244 P: (02) 9524 7358 ILLAWARRA SHOALHAVEN F: (07) 4972 6355 F: (02) 9524 7412 Matthew O’Hara QUEENSLAND NEPEAN Oak Flats Bowling & Rec Club BRISBANE Joseph Bayssari, ACCM P: (02) 4256 1400 Jason Lynch ACCM Seven Hills RSL Club F: (02) 4257 1050 Arana Leagues Club P: (02) 9622 2800 Ph (07) 3354 1333 F: (02) 9621 8121 F: (07) 3355 1264 Aristocrat to appeal summary judgment In December 2006, Aristocrat The IGT games that are the subject Patent Appeal Court, the Federal Technologies Australia Pty Limited of Aristocrat’s complaint include, Circuit. and Aristocrat Technologies, Inc. among others, Fort Knox™. Aristocrat, in a recent statement, (Aristocrat) filed a complaint in the On June 13, 2007, the U.S. District stated it believes that both patents United States District Court for the Court for the Northern District of are valid and will be promptly Northern District of California California issued an order granting pursuing all appropriate appellate against International Game a summary judgment motion by remedies to protect them. Technology and IGT (the the Defendants that both of the Defendants) for infringement of patents are invalid. U.S. Patent No. 7,056,215 and its U.S. Patent No. 7,108,603 (the Aristocrat is disappointed with the patents) each of which relate to Court’s decision and looks forward Aristocrat’s Hyperlink™ to having this matter promptly technology. heard and resolved in the U.S.

and South-East Asia were impressed afternoon teas in a very nice Ted’s tribute and comments from attendees were breakout area favourable. ➣ Early opening Dear Maria, Some of the things that I found very ➣ Staff on call for the minor problems On May 17, I used the CMDA training helpful as the course organiser were: that arose at start-up facilities at Auburn for a training course ➣ Being able to change to a larger Our training course was very with 27 attendees. room only about a week before the successful thanks to you and your staff day I want to thank you for the excellence and the excellent CMDA training of the facilities and for the help and ➣ The training aids included in the venue. support you and your staff provided reasonable price When we next need the same facilities, leading up to and on the day. ➣ Being able to hire a laptop at 24 we will be back. The facilities are state-of-the-art and hours notice Regards, better than I have used in the Sydney ➣ Being able to borrow an electronic Ted Pender CBD. pointer on the day Training course organiser ➣ The presenters who have used training A water bubbler in the room Clean Air Society of Australia & New facilities all over Australia, New Zealand ➣ Excellent lunch, morning and Zealand

July 2007 www.cmaa.asn.au Club Management 39 Peter Cameron Memorial Golf Day – 2007 charity golf day in the memory of former CMAA Federal President and Camp Quality kids the big Life Member Peter Cameron to raise funds for Camp Quality and the Zone’s winners at 15th Zone golf day Bursary program. The Little Bay course was packed with By PETER SHARP golfers and Coast Golf Clubhouse full of a full field of 136 players for the four- players, sponsors and supporters had person Ambrose event that attracted The Peter Cameron Memorial Charity raised more than $22,000 at the 2007 Golf Day fundraising effort is closing in club managers and Club Industry- event. associated trade and suppliers. on $300,000 after another successful The CMAA’s City/Eastern Suburbs Day at Little Bay in late May. During its 14-year history the event has Zone has – through Paul and, until raised more than $250,000 before the Organiser Paul Dalton said the field of recently, Jimmy Laird - staged the players teed off in the 2007 event. “It takes a lot of generous people to ensure that the Peter Cameron Day is a success and the tradition has continued this year,” Paul Dalton, the Kensington War Memorial Club boss said as he took stock of the day. “Sponsors such as Foster’s Australia, Coca-Cola, Orlando Wines and Tooheys, along with the wonderful support of the golfers, make our charity days such a success – and I hope it continues for a long time because the people at Camp Quality need that help,” Paul said. “Over the past 15 years, money raised from the Peter Cameron Day has allowed more than 500 children suffering from cancer to enjoy a camping experience, to be a child again within a setting of emotional, physical and medical support and give the families of these children a much- Peter Cameron Golf Day scratch winners, The Coast Golf Club. needed break to recover their strength

Peter Cameron Golf Day handicap winners, IFA Securities.

40 Club Management www.cmaa.asn.au July 2007 Peter Cameron Memorial Golf Day – 2007 for the tough times ahead.” Camp Quality Project Manager Adam Crane responded to Paul’s welcome to sponsors and players and told the gathering how significant the City/Eastern Suburbs Zone contribution is to the children and their families. Paul got great assistance from his Kensington War Memorial Club Director Richard Perritt and Ray Jewell. “It’s important to acknowledge the support of so many people, but particularly Foster’s, Coca-Cola, Tooheys, Orlando Wines, ClubAV and the many people associated with the Club Industry who have supported us with generous donations,” Paul added. For the record, the IFA Securities team won the handicap section of the event, while the host club – the Coast Golf Club – team, including Club President Camp Quality Project Manager Adam Crane addresses the Peter Cameron Golf Day Ron Davison, who welcomed the gathering with event organiser Paul Dalton. players to the club, took out the scratch event. Paul also will conduct another golf day fundraiser – for Bear Cottage –again at the Coast Golf Club at Little Bay on Tuesday, September 25.

City/Eastern Suburbs Zone Peter Cameron Golf Day organiser Paul Dalton.

“During its 14-year history the event has raised more than $250,000 before the players teed off in the 2007 event …

July 2007 www.cmaa.asn.au Club Management 41 In The Zone – Illawarra Shoalhaven

outside Nowra, in late May. Stalwarts farewell Zone David also welcomed Dapto Citizens Bowling Club Supervisor Tracey Lee Law and Group 7 Leagues Club Duty and head to retirement Manager Rob McGee to their first Zone Illawarra Shoalhaven’s Quarterly Meeting was a milestone in Meeting. the history of the CMAA and the Zone. David also thanked Shoalhaven Ex- Services Sports Club General Manager Two of the Association’s longest-serving and set up his home and family. Chris Allen and the Club Board for members and senior managers – Alan Darcy Xxxxxx, likewise, has been a hosting the meeting and reported that Fitzgibbon and Darcy Xxxxxxx – were cornerstone of the Port Kembla area as he had visited the Warrigal Care facility attending their last Zone event. General Manager of Port Kembla RSL with City Diggers Wollongong General Both men will be accorded fitting send- Club and prominent community Manager Phil Ryan the previous day to offs when their tenure and service ends supporter. present a cheque donation as one of the Zone’s preferred charities. at their respective clubs. Illawarra Shoalhaven Zone President Alan Fitzgibbon, the club’s General and newly-elected Division J – Illawarra Brett Hills, from Bomaderry RSL Club Manager, has served Dapto Leagues Shoalhaven and Far South Coast - and Rita Muscat , from Huskisson RSL Club and the Dapto area community for Federal Councillor David Hiscox Club, also were presented with Zone more than 30 years. addressed the careers and dedication Bursaries during David’s report. He came to the Illawarra region in the of both men in his report to the meeting The first Zone Golf Day was played at last 1970’s with his wife to play rugby of 38 CMAA members at Shoalhaven St Georges Country Club at Sanctuary league with Dapto, work at the club Ex-Services Sports Club at Worrigee, Point, near Nowra, on May 28 with the second fund-raising event on Monday, August 6, at The Grange Golf Club, Kembla Grange, near Wollongong. CMAA Communication Services Manager and CMA Magazine Editor Peter Sharp presented the Head Office Report to the meeting, congratulating David Hiscox on his Federal Councillor election, speaking to major issues on the CMAA Zone Newsletter and concluding with a brief tribute to Allan Fitzgibbon’s contribution to the Club Industry and the Illawarra and Dapto business and sporting communities. Allan, who finished duties at Dapto Leagues Club at the end of June, finished on high note by being one of five members drawn to attend the CMDA’s Financial Fundamentals Course at his home club. Other members to attend June XX course included Noelene Toole, Dennis Skinner

42 Club Management www.cmaa.asn.au July 2007 In The Zone – Illawarra Shoalhaven

and Zone Executive member Phil Boughton. Ten members also were announced to attend the CMDA’s Duty Manager Development Program at Dapto Leagues Club – May 28 to 30. They were Lynne Jiminez, Sheree Robertson, Ben Duncan, Peter Bott, Bernie Brown, Nathan Hodgson, Robert McGee, Tracey Lee Law, Michaela Hunt and Tony Parkes. Illawarra Shoalhaven Zone meetings for later this year include: ➣ the next Quarterly Meeting at Bomaderry Bowling Club on July 27 ➣ Charity Golf Day at The Grange Golf Club at Kembla Grange on August 6 ➣ Oak Flats Bowling Club on August 31 City/Eastern Suburbs Zone chips in for Camp Quality ➣ Sussex Inlet Bowling Club on September 21 ➣ AGM at Dapto Leagues Club on October 26 ➣ Christmas Luncheon at Collegians Balgownie on December 7

City Eastern Suburbs Zone President Lary Dorman presents a cheque for $10,000 to Camp Quality representative Adam Crane of at the Zone Luncheon at Botany RSL Club in March.

July 2007 www.cmaa.asn.au Club Management 43 In The Zone – Nepean Members brave wet and wild weather

The Nepean Zone Committee (from left) Treasurer John Turnbull, Vice President Larry Collins and President Gary Green listen to Terry Condon’s presentation at the June Zone Meeting at Penrith RSL Club.

More than 65 members braved driving Agreements (AWAs) associated with rain to pack the Lawson Room at the Federal Government’s WorkChoices Penrith RSL Club last month for the legislation and the fact the ClubsNSW Nepean Zone Meeting and Luncheon. has decided not to “push” AWAs as an Zone President Garry Green, ACCM, in employment contract policy. his report, welcomed CMAA Executive The meting also welcomed a new Officer Terry Condon, CCM, and CMAA member, … Communication Services Manager Terry also spoke about the CMAA’s Mid Peter Sharp to the meeting. Year Executive Leadership Conference Zone Treasurer John Turnbull presented at the Gold Coast, plans for the 2008 his financial report before Terry Condon CMAA AGM and Expo, progress in the CMAA Executive Officer Terry Condon addressed members about the major NSW Government’s IPART program, addresses the Nepean Zone Meeting of issues facing the Club Industry, NSW Government Legislation on more than 65 members at Penrith RSL Club including Australian Workplaces Smoking Laws coming into effect this last month.

Mondo Caffe Business Development Manager John Hennessy (right) and Sales Executive and Trainer Chris Barker provided the coffee to warm members at the wet and chilly Nepean Zone Metting.

44 Club Management www.cmaa.asn.au July 2007 In The Zone – Nepean month, the Office of Liquor Gaming and Racing conducting its annual data audit and the ever-present issue of leasing scams costing clubs millions of dollars annually. Terry also pointed to the CMDA’s new joint initiative with Ron McLean and “Big Dave” Staughton to be presented on Wednesday, July 25, at the Sarlemyn Theatre at the CMAA’s head offices in Auburn. Ron McLean the Managing Director of northern NSW-based consultancy, Creating Synergy, did a 90-minute presentation – “Creating Excellence In Business”, which was a follow-up to his well-received session at the 2007 CMDA Conference program at Darling Harbour in April. Members enjoyed a welcome and warming coffee on a wet and wild winter day when Mondo Caffe Business Development Manager John Hennessy and Sales Executive/Trainer Chris Barker manned the coffee machine. More than 120 people, including hospitality industry and trade representatives then convened for lunch and entertainment in the adjoining room. Major Zone events for Nepean members later this year include: ➣ the annual Golf Day at Fox Hills Golf Club in September, which was postponed from May ➣ Zone Meeting at St Johns Park Bowling Club on September 20 ➣ Annual Christmas Luncheon at Liverpool Catholic Club on December 6

North West State Zone Bursary winners

CMAA Education manager Ralph Kober was on the spot to present Zone Bursaries at the CMAA’s North West State Zone Meeting earlier this year. Inverell Returned Servicemens Club Secretary Manager Tim Palmer (left) and Tamworth Services Club Marketing Manager Kristian Brooks proudly accepted their bursaries.

July 2007 www.cmaa.asn.au Club Management 45 In The Zone – St George Cronulla AGM Two new faces as Executive team retuned St George Cronulla Zone added two members who supported the AGM. ➣ Treasurer: Dane Cartwright from new committee members as the The St George Cronulla Zone Executive Engadine RSL and Citizens executive was endorsed and returned for 2007-2008 is: ➣ Education Officer: Shawn Morris at the AGM last month. ➣ President: Ian Todd, ACCM, from from Caringbah Business and Sports Zone Vice President Gary Baudinette Kingsgrove RSL Club Club hosted the events of the day at the ➣ Education Officer: Alisha Upton from ➣ Vice President: Gary Baudinette from Engadine Bowling and Recreation Club. Kurnell Recreation Club Engadine Bowling and Recreation Stuart Jamieson from Club Rivers and ➣ Club Committee: Stuart Jamieson from Douglas Kirkham from tradies at Club Rivers and Douglas Kirkham ➣ Gymea joined that was unanimously Secretary: Diane Thornton from from Tradies at Gymea returned by more than 50 CMAA Caringbah RSL Memorial Club Ian Todd said he was encouraged by the membership returning the current executive and was pleased to welcome the new committee members. “Stuart and Douglas are respected managers in the Club Industry and they will be a great asset to the Zone and the CMAa,” Ian said. “I am very pleased to have Terry [Condon] deliver his report and with the attendance for the AGM and the luncheon … it was a successful day all- round for the Zone. “I’m looking forward to the next 12 months both at Zone level and as the Federal Councillor for the new Division … it’s an exciting time for the Zone and the CMAA.” CMAA Executive Officer Terry Condon, CCM, attended the meeting to conduct the election of officers and presented Former CMAA Federal President and Association Life Member Les Evennett (centre) joins St the CMAA head office report to George Cronulla Zone Executive members at the AGM last month with presenter Ron members. McLean, from Creating Synergy. Terry congratulated returning Zone

St George Cronulla Zone President Ian Todd with Ron “Rowdy” McLean, who did a 90-minute presentation – “Creating Excellence In CMAA Executive Officer Terry Condon presents Wayne McFayden Business” before the AGM. from Kingsgrove RSL Club with his ACCM award.

46 Club Management www.cmaa.asn.au July 2007 In The Zone – St George Cronulla AGM President Ian Todd, ACCM, for his election as Federal Councillor for newly constituted Divison B – St George Cronulla and Sutherland Zone plus Inner West Zone. Terry also took the meeting through the latest issues confronting the Club Industry with focus on: ➣ the CMAA’s Mid Year Executive Leadership Conference at the Gold Coast this month ➣ WorkChoices legislation and the new position of ClubsNSW in not pushing for managers to sign AWAs ➣ the NSW Government’s IPART Review and club managers’ participation in the response process ➣ the Conference section of the CMAA’s 2008 Expo at Darling Harbour would again be free to members ➣ the Registered Clubs Amendment Bill, which is before the NSW Government for finalisation ➣ CDSE expenditure ➣ New Smoking Legislation that came into effect on July 2 Terry also pointed to the CMDA’s new joint initiative with Ron “Rowdy” McLean and “Big Dave” Staughton – “$teps to $uccess” … 3 secrets to success in any business - to be presented on Wednesday, July 25, at the Sarlemyn Theatre at the CMAA’s head offices in Auburn. “Rowdy”, the Managing Director of St George Cronulla Zone President and Division B federal Councillor Ian Todd looks on as outgoing Foster’s representative Pat Hughes opens gifts from the Zone at the luncheon northern NSW-based consultancy following the AGM at Engadine Bowling Club last month. Creating Synergy, did a 90-minute presentation – “Creating Excellence In Business”, which was a follow-up to his well-received session at the 2007 CMDA Conference program at Darling Harbour in April. Community First Credit Union representative Victor LeFebvre also made a presentation to members on the CFCU’s services and products at the conclusion of the AGM. More than 110 guests, including industry and trade representatives attended the luncheon, which was a special tribute to Pat Hughes for his support of the Zone during his extensive career with Foster’s Australia. Ian Todd presented Pat - a top class soccer player in Scotland before coming to play in Australia - with two prints from the Australian Socceroos’ World Cup qualifying team. Pat, in his own inimitable style, responded with a few funny stories and jokes in thanking Ian and the Zone members for their friendship and support of the years.

July 2007 www.cmaa.asn.au Club Management 47 ‘Steps to Success’ websites, promotions, advertising, signage and sponsorships buys new How to make a million customers. A new customer – visiting your club for dollars from a cup of coffee the first time - typically costs $30 to $100 to attract. By RON McLEAN & For those few clubs providing a truly DAVE STAUGHTON outstanding customer experience the So what’s that customer worth to you? rewards are huge and it’s the secret to If that customer spends $20 a week We were sitting in a café overlooking their success. and visits you weekly – that’s $1000 a Coolangatta beach on a beautiful year. Saturday morning drinking cups of Customer Service is a hot issue in coffee as we discussed the issue of Australia. Twenty new customers a week … and customer service. Customer expectations are rising and there’s a million dollars in additional revenue. After finishing the coffees, we businesses just don’t seem to be able wondered when the staff would ask if to step up their levels of service. Much of this extra revenue is highly profitable as fixed costs have already we wanted a refill … 21/2 hours later, So, how much is this “service with a we were still waiting. grunt” attitude costing your business? been covered. One of us went to the counter and was Imagine what bad service may be With increasing cost of operations – rudely told: “it’s table service only”. costing you. tax, wages, food, beverage, electricity, gas, water, rates – those extra sales We left having rented the best table in Typically, one person that has a bad would be more than handy. the place for almost three hours for a experience in your business will tell 11 total $6. other people … those 11 will then tell You can dramatically increase your five others. sales and profits, increase your This is a classic example of “dollars customer numbers and boost your That’s 66 people that won’t do going out the door”. word of mouth reputation. How much effort does it take to get a business with you because of one bad experience. You can get more people to rave about staff member to offer a second cup of the service at your club. coffee, another drink or even something Have you ever considered the cost of extra from the menu? acquiring a new customer? It’s possible to get staff to both serve and sell – it’s just not easy. In an age of chronic staff shortage how For most established clubs, the bulk of can the hospitality industry possibly sales are made from repeat customers It all starts with great management and provide the level of service that and word-of-mouth referrals. leading by example. customers demand? The money clubs spend on marketing, You’ll need the right staff with the right service attitude, the ability to create a customer focused culture and to set high standards, create new habits and genuinely change behaviour - and then work on the sales skills. Hospitality training has traditionally focused on improving basic food and beverage skills. If you want radically different behaviour, you’ll need radically different training. A useful model for behaviour changing training is the “4MAT” model – it uses the why, what, how and what if approach: ➣ Why? provides the inspiration and motivation ➣ What? covers what is involved – the big picture ➣ How? gets down to specific details and plans ➣ What If? covers the questions, overcomes resistance and follows up Training can be fast, fun and enjoyable and, by using Accelerated Learning principles, staff are fully engaged at training sessions. Training staff and management takes time and effort - but the pay-off is huge. “Today’s customers have higher expectations – he franchise industry estimates that a good manager can increase sales Value, Quality, and Speed are a minimum … turnover by up to 40% … a poor

48 Club Management www.cmaa.asn.au July 2007 ‘Steps to Success’ manager can decrease sales restaurant, and function rooms. turnover by up to 40%. Consider what poor service could In clubs with “just average” service be costing you – in lost revenue standards, there are so many and lost reputation. dollars going out the door that With the introduction of Smoking even a small amount of training Legislation, more people – first- can rapidly increase the average timers - than ever before will try dollar sale. out your club, in search of a better A large restaurant recently tripled offer. their average drink sales by Now is a great time to provide a training the staff to serve and sell. great first impression and land Differentiation is the key to Dave Staughton Ron McLean some new customers. success in the Club Industry … Ron “Rowdy” and “Big Dave” lots of positive feedback. finding a way to set your venue apart Staughton will conduct a one-day from the rest. Staff competitions can provide workshop - “Steps to Success” - for Better service and selling provides a recognition and simple regular rewards. CMAA members on July 25 at the better customer experience and brings Aim to increase your average dollar CMAA’s Sarlemyn Auditorium at in more customers. sale, items per sale and total F&B Auburn. Today’s customers have higher sales. We will also run the seminar at expectations – Value, Quality, and Focus on rewarding staff for any “up- Brisbane/Gold Coast/Sunshine Coast Speed are a minimum. selling”, “cross-selling” or suggesting and the ACT (plus surrounding areas). Add on comfortable surroundings, ease the Product of the Month. Cost is $395 per person or bring five of of purchase and providing a Encourage staff to ask more and offer a your team along for $1500 - a saving of consistently outstanding experience. second drink. $495. There are a number of things you can But, in the end, it all comes down to For inquiries and bookings, send an do to get your staff to sell more but it your staff selection, motivation and email to [email protected] has to be a team effort. discipline. phone (07) – 5536 6049 or you can “What you focus on expands”, so set So, focus on your Staff, Service and book and pay online at sales targets, provide visual charts and Sales to fill your gaming area, bar, www.creatingsynergy.com

Parramatta RSL Club capitalises on position Parramatta RSL Club has opened the doors to its new stylish outdoor terrace areas - already a hit with members and guests. Designed and constructed by Paynter Dixon, the new terraces are at each end of the ground floor and offer expansive views over either Parramatta Park or the CBD skyline. Paynter Dixon Marketing Manager Lindsay Verdon said the new outdoor areas are the result of a two-year planning process in conjunction with club management to design venues that comply with NSW smoking Acoustic issues were overcome by colour combination of olive green, legislation. incorporating 1.8-metre high orange and greys and wood paneled “Thanks to management’s forward shatterproof glass panels which flooring. thinking, Parramatta RSL has not just minimise noise levels to the public The seating area features stylish club complied with legislation, but park without losing the view. lounges with polished pine trim and significantly improved the club’s appeal The second outdoor space, covered matching pine tables. with these new indoor/outdoor areas,” by a solid roof and features two large “We are delighted with the new Lindsay said. “Members and guests plasma screens and views over the renovations, particularly the new can enjoy drinks or meals in the open Parramatta skyline, is accessed from terraces, which have given the whole air, day or night.” the lounge and gaming area at the building a much needed lift”, opposite end of the same level. One outdoor area, featuring a fully Parramatta RSL Club CEO Peter automated vergola with electronically A new café with seating for 30 McEvoy said. adjustable louvres for instant shade people and new lounge area overlook “As well as breathing new life into the control, is accessed directly off the the bowling greens though a glass club, it has helped us attract new new café with a north-east aspect over wall. clientele – we couldn’t have wished Parramatta Park. The café features a contemporary for a better result.”

July 2007 www.cmaa.asn.au Club Management 49

CMAA Diary Dates - Zone Meetings & Industry Functions

Day Date Meeting Venue Zone Lunch

JULY 2007 Wednesday 4/7/2007 14:00 Jupiters Gold Coast CMAA Federal Council Meeting 15:30 Wednesday 4/7/2007 16:00 Jupiters Gold Coast CMAA General Meeting 17:30 Wed - Friday 4-6/7/2007 9:00 Jupiters Gold Coast CMAA Mid-Year Conference Saturday 7/7/2007 11:00 Gold Coast Turf Club Gold Coast Zone Charity Race Day 14:00 Tuesday 10/7/2007 09:30 Paddington RSL Club City Eastern Suburbs Zone Meeting 13:00 Monday 16/7/2007 14:30 Moama Bowling Riverina Murray Zone Meeting 13:00 Monday 16/7/2007- 09:00 Twin Towns Services Club RSL & Services Clubs Association 18/7/2007 Coolangatta National Conference Wednesday 18/7/2007 10:00 Gosford RSL Club Central Coast Meeting 13:00 Wednesday 18/7/2007 11:00 Club Old Bar Club Great Lakes Zone Meeting 13:00 Wednesday 18/7/2007 15:00 Dubbo Railway B/C Mid State Zone Mid-Year Meeting 19:00 Tuesday 24/7/2007 09:30 Pittwater RSL Club Manly Northern Suburbs Mid-Year 13:00 Thursday 26/7/2007 09:30 Auburn CMAA Executive Meeting Friday 27/7/2007 11:00 Bomaderry Bowling Club Illawarra/Shoalhaven Zone Meeting 13:00 Tuesday 31/7/2007 10:30 Park Beach Bowling Club Mid North Coast AGM 13:00

AUGUST 2007 Wednesday 1/8/2007 09:30 Sydney Club Industry Advisory Council Monday 6/8/2007 07:30 The Grange Golf Club Illawarra Zone Charity Golf Day 12:00 Tuesday 7/8/2007 09:30 Nambour RSL Club Sunshine Coast Zone Meeting 13:00 Tuesday 7/8/2007 09:30 Southport Workers Gold Coast Zone Meeting 13:00 Wednesday 7-8/8/2007 09:30 Inverell RSM Club North West State Zone Meeting 13:00 Thursday 9/8/2007 09:30 Queanbeyan Kangaroos Club Far South Coast Zone Meeting 13:00 Wednesday 15/8/2007 09:30 Mayfield Ex-Services Club Hunter Zone Meeting 13:00 Sunday 19/8/2007 - 09:30 Darling Harbour Sydney Australasian Gaming Expo 2007 21/8/2007 www.austgamingexpo.com Thursday 23/8/2007 12.00 Wests Leagues Ashfield Inner West Zone 13:00

July 2007 www.cmaa.asn.au Club Management 51 Clubs in Our Communities and development skills for children will assist in their education and Liverpool Catholic Club communication with the whole community. donation supports students “The club is always pleased to donate money to educational programs which Liverpool Catholic Club’s Community and the local community,” Ray said. benefit students and their families from Development Scheme Expenditure “It’s fantastic to have the support of the local community of Liverpool,” Tony (CDSE) funding is proving valuable to Liverpool Catholic Club … they are a added. schools and university students in their perfect example of how clubs can be a local area. huge benefit to the local area.” Each year, the duxes of Good Samaritan Catholic College, All Saints The CDSE scheme ensures money University of Sydney Occupational Catholic Senior College and Freeman generated from clubs is returned to Therapy students guided Good Catholic College receive scholarships local community projects. Shepherd staff through the programs covering tuition and associated fees for LCC’s $24,300 CDSE donation has and offered the knowledge and skills to their first year at university, regardless allowed All Saints Senior College to ensure ongoing support to students. of the course. Occupational Therapy programs are create three specialist educational Good Samaritan Catholic College dux designed to aid students by teaching programs for students. Linh Nguyen is studying Medical them a skill through a creative activity The club’s funding also has helped Science at Sydney University, while All and provide them with the necessary Good Shepherd Primary School in Saints Catholic Senior College dux skills for day-to-day life and social Hoxton Park to support students in Romeo Torres and Freeman Catholic interaction. terms 1 and 2 with Occupational College dux My Nguyen are studying Therapy programs. Good Shepherd Primary School Pharmacy at Sydney University. Principal Helen Gardner said this was a Meantime, Linh Nguyen, Romeo Torres The scholarships were presented at great opportunity for students and and My Nguyen are all enjoying their the LCC’s 37th Annual Mass and staff. first year at university for free, thanks to Luncheon, attended by hundreds of LCC scholarships. “Our students have benefited greatly local Catholic community members from the occupational therapy sessions recently. The All Saints donation facilitated The and staff have learnt how to continue LCC President Tony Atkins said the ACE (Adolescents Cope with that student support. Emotions) program for staff club was proud of the scholarship professional development, allowing “We appreciate LCC’s ongoing winners. “On behalf of the club, I them to help students facing critical commitment to schools in the local congratulate our scholarship winners incidents in their lives. area and assisting our teachers to for the hard work they have put into enhance their skills to benefit the their studies,” Tony said. “They are an All Saints also used the funding to students.” cover transport costs for students to example of the great things that can be work with the aged, pre-schools and Liverpool Catholic Club President Tony done at local Catholic schools by primary schools along with technology Atkins said improving social interaction diligent students.” improvements to the school. College Principal Ray Wooby said he “The club is always pleased to donate money to was thrilled with the donation. “This very generous contribution to our educational programs which benefit students and their funding will greatly benefit our students families from the local community of Liverpool …

Gregory Richardson from Liverpool Catholic Club (from left), Romeo Torres, My Nguyen, Linh Nguyen and Father Robert Fuller the Club Chaplain.

52 Club Management www.cmaa.asn.au July 2007 Clubs In Our Community Salvos say: Thank God for the Tradies “It shows that the club – and the Club Industry - is community minded and it actually makes a difference,” Steve added. Steve thanked Tradies President Graham Hill, the NRL legends who donated their time and Sutherland Shire business community who booked tables to support the event. Tradies donated more than $5,000 worth of food, beverages and equipment for the breakfast, so - along with their $10,000 cheque presented by Graham Hill – it brought the Tradies contribution to more than $15,000 for the day. But the Tradies contribution didn’t stop there. Tradies community service volunteers joined the ranks of the Salvation Army volunteers to help raise Red Shield Appeal funds. The “Tradies Army” visited more than 1,000 Sutherland Shire households to Event Coordinator Steve Edge with Salvation Army representative Captain Craig Todd and raise $3,100. Tradies President Graham Hill at the business breakfast fundraiser for the Salvation Army. In that one weekend, Tradies helped Tradies has a strong and proud commentator Andrew Voss with special raise more than $53,000 for the Salvation Army. tradition for community support. guests Darryl Brohman, St George So, when the Salvation Army asked Illawarra rugby league international This amount – along with the $50,000 Tradies - the Sutherland District Trade Mark Gasnier and comedian Paul donated during the past five years - Union Club - for a room to host a Martel, the event raised more than establishes Tradies as one of the business breakfast, they provided the $40,000 for the Salvos. Salvation Army’s most significant supporters. room – and paid for breakfast! Event Coordinator Steve Edge, the St For the 220 guests, the breakfast on Without Tradies’ support, the Salvation George and Parramatta rugby league Army’s Sylvania-Miranda branch May 18, was the ideal way to start the champion, said it was marvelous that day. wouldn’t be able to assist thousands of organisations such as Tradies support people annually. Hosted by Channel 9 Sports the Salvos and community groups. District Chairperson Pam Brown paid tribute to Tradies and their commitment to community support. “Within the Sutherland Shire, Tradies collected 20% of the Red Shield Appeal revenue and we would not have been able to collect this without their support,” she added Tradies General Manager Tim McAleer said the club’s mission is to serve the community. “The Salvos are always here for the community and Tradies is proud to help them, help others,” Tim said. “Within the Sutherland Shire, Tradies collected 20% of the Red Shield Appeal revenue and we would not have been able Channel 9 Sports commentator Andrew Voss (from right) with St George Illawarra rugby to collect this without league international Mark Gasnier and radio commentator and Konami representative Darryl Brohman at the Tradies business breakfast for the Salvation Army. their support …

July 2007 www.cmaa.asn.au Club Management 53 What’s New shut-off locations throughout the Revolutionary technology helps building. Today, current annunciation technology to extinguishe fire threat is a primary source of alarm information for fire fighters arriving on the scene. ONYX FIRSTVISION is a revolutionary mounted, 17" LCD touch-screen This is particularly true at night when way-finding touch screen PC for fire display. building occupants are not there to fighters that simplifies emergency ONYX FIRSTVISION pinpoints the report their observations. scene assessment by pinpointing the location of active detectors and However, traditional annunciators just origin and migration of a fire from the devices on the building floorplan using building entry. display information from the fire alarm large, intuitive icons. control panel, indicating only the ONYX FIRSTVISION identifies active When touched, these icons display devices that are in alarm. devices, such as smoke detectors, and detailed information about the device in With ONYX FIRSTVISION way-finding their exact location within the building, alarm and the area where it's located. along with information about potential technology, fire fighters are no longer hazards to emergency responders With this vital information, the Incident limited to fire alarm information only. before they are encountered. Commander can make well-informed Now, they can see virtually everything decisions leading to safer, improved within the building that can help or This breakthrough technology, available response operations. only from Notifier Inertia Fire Systems, hinder their response. gives emergency responders the ability Using ONYX FIRSTVISION, emergency Through thorough research and to perform a fast, accurate emergency responders can instantly view the time extensive interviews with senior level scene evaluation and develop a safer, the initial alarm was activated and the professional fire fighters, ONYX more-effective response effort to sequence of all subsequent alarms - FIRSTVISION was developed to be reduce - or even prevent - loss of life showing the rate the fire is progressing. intuitive to use so that no special and property. ONYX FIRSTVISION gives up-to-the- training is required. When responding to an emergency, minute information on fire migration With ONYX FIRSTVISION connected to speed is critical, but so is safety. and indicates the precise time each the fire alarm control panels, fire fighters The quicker the fire origin and its event occurs with an easy-to-read time quickly obtain crucial information about progression is identified, the sooner an stamp. a building emergency that is easy to attack on the fire can be planned and ONYX FIRSTVISION’s true value interpret with a spatial, graphical executed. resides in its ability to show the entire depiction of the location and sequence During “scene size-up”, or the initial picture. of detector activation. assessment of the incident, responders In addition to identifying active alarm In addition, ONYX FIRSTVISION’s need to know the source of a fire and devices, fire fighters using ONYX interactive touch screen allows fire where it's spreading. FIRSTVISION can quickly discover any fighters to easily obtain additional ONYX FIRSTVISION allows fire fighters potential hazards, additional access building information necessary for the to immediately gather this crucial and egress routes, as well as execution of safe and efficient information using the intuitive, wall- standpipe, stairway and emergency emergency response operations. Stars help launch VB Midstrength Lager TV renovator Scott Cam and Australian cricket stars dropped in to the western Sydney launch of the new lager product in late May. The VB Mid Roadshow team rolled into the Mean Fiddler Hotel at Rouse Hill on the last leg after painting NSW gold to celebrate the launch of VB Midstrength Lager. For the previous two weeks, the VB Mid Roadshow had travelled to Central Western NSW - Mudgee, Dubbo, Bathurst, Orange and Northern NSW - Coffs Harbour, Port Macquarie, Armidale and Grafton. Celebrity builder and VB Mid Ambassador Scott Cam along with NSW Blues and international Test cricketers Michael Clarke, Brad Haddin and Stuart MacGill joined hotel, club and trade representatives to taste test the new brew. VB Mid, an easy-drinking beer with mild fruity, malty flavours finished with a low level bitterness carries 3.5% ABV or one standard drink per 375ml can/stubby. Scott Cam, a self-confessed VB fan, said VB Mid has the taste VB drinkers love but with a lower alcohol content. “I reckons it’s perfect for a few beers with the boys and blokes will love the fact that they’ve now got a VB for every occasion,” he added.

Celebrity builder and VB Mid Ambassador Scott Cam helped launch the new lager in Sydney.

54 Club Management www.cmaa.asn.au July 2007 CMDA Training Program August - September 2007 For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website. Phone: (02) 9643 2300 www.cmaa.asn.au Email: [email protected]

COURSES AUGUST SEPTEMBER

Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day M 13 W 19 Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day T 14 M 10

Armed Robbery Survival Skills 1/2 Day Delivered in conjunction with Barringtons M 6

Senior First Aid (Workcover Approved) – 1 Day Delivered in conjunction with Barringtons Th 9

Manage Workplace Diversity THHGLEO9B 1 Day W 5 Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit - 2 Days (Prerequisite for Gaming Management Development Program M 10 & T 11 THHADG02A) Deals with the collection, analysis, reporting of EGM data per statutory requirements & variances through cash flow analysis. Gaming Management Development Program -ACCM Unit -2 x 3 Day Sessions (Develop & Manage Gaming Activities THHADGO2A) Ideal for (S1) M 13 – W 15 (S2) M 3 – W 5 Gaming Supervisors and Managers. Covers; EGM install and floor layouts, LAB, Gaming, HR issues, gaming promotions, advanced analysis, poker machine fraud and minor gaming activities. Develop & Manage Marketing Strategies THHGLE12B ACCM Unit 2 x 2 Day Sessions * Marketing Fundamentals is the prerequisite for this (S1) M 17 – T 18 (S2) program. M 24 & T 25 Recruit and Select Staff THHGLE07B -ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staff M 20 & T 21 within the framework of overall human resource plans. OHS Risk Management for Supervisors and Managers 2 Days (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Ideal for all supervisors and managers. Meets the training requirements for supervisors and managers as stated in the OHS Regulation 2001. OHS Consultation –(Workcover Approved) ACCM Unit 2 x 2 Day Sessions (Establish & Maintain a Safe & Secure Workplace THHGLE04B) (S1)W 15 & Th 16 (S2) M 3 & T 4 Meets the training requirements for OH&S Committees/OH&S Representatives, as stated in the OH&S Regulation 2001. Legal Knowledge Required for Business Compliance THHGLE20B ACCM Unit - 5 Days Covers the range of legislative compliance issues (S1) M 10 & T 11 including; Trade Practices, OH&S, Privacy, RSA, RCG and more. Cont. October Regional Training

COURSES AUGUST SEPTEMBER

Armed Robbery Survival Skills 1/2 Day Delivered in conjunction with Barringtons Far North Coast W 5

Coaching Skills for ‘Buddy System’ Line Trainers 1 Day (Coach Others in Job Skills THHGTRO1B) Ideal for supervisors & managers who Sunshine Coast North West State are responsible for on-the- job training of other staff members. Deals with planning & preparing for coaching sessions, conducting sessions W 8 W 19 in the workplace and following up to monitor participant progress.

Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their Sunshine Coast Gold Coast peers. M 6 & T 7 Townsville M 10 & T 11 W 8 & Th 9 Plan & Establish Systems & Procedures THHGGA08B -1 Day This unit enables participants to identify, plan, develop, establish and review Illawarra M 13 Gold Coast W 12 workplace systems and procedures assisting in operational requirements for their club. Townsville T 7 Duty Management Development Program 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership, Hunter Hunter (S2) M 3 – W 5 Compliance/Risk Management. Participants receive a self paced Computer Skills CD-ROM and a comprehensive Effective Business Writing (S1) M 6 – W 8 Riverina (S1) M 3 – W workbook. This program targets Duty Managers and Senior Supervisors. 5 (S2) M 24 – W 26 Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit 2 Days Riverina W 1 & T 2

Financial Fundamentals (THHGFA06A & THHGLE13B) 2 Days (Prerequisite for Financial Management THHGLE14B & THHGLE15B) North West State Sunshine Coast T14 & W 15 M 24 & T 25 Financial Management ACCM Units 5 Days (Prepare and Monitor Budgets THHGLE14B & Manage Financial Operations THHGLE15B) * North West State (S1) Financial Fundamentals is the prerequisite for this program. M 17 & T 18 Cont. October Marketing Fundamentals 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) Gold Coast W 8 & Th 9

Roster Staff THHGLE05B -ACCM Unit - 1 Day Hunter T 7 Riverina T 4

Monitor Staff Performance THHGLE06B ACCM Unit 2 Days Deals with the skills and knowledge required to monitor staff performance, Mid North Coast includes skills in performance appraisal and counselling. T 11 & W 12 OHS Risk Management for Supervisors and Managers 2 Days (Implement Workplace Health, Safety & Security Procedures THHGLE02B) Hunter Far North Coast W 22 & Th 23 W 19 & Th 20 OHS Consultation –(Workcover Approved) ACCM Unit 2 x 2 Day Sessions (Establish & Maintain a Safe & Secure Workplace THHGLE04B) Hunter (S1) M 17 & T 1

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with a Statement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

July 2007 www.cmaa.asn.au Club Management 55 Bate’s Vintage with BRENDAN BATE territory for producing great Shiraz.” Amy W.A. Shiraz lands added. Hardy’s French silver The Leston Shiraz is a single-vineyard wine from Howard Park’s Leston vineyard in the aims up One of my favourite WA producers is Margaret River region of Western Australia. Hardy’s have pledged to Howard Park Wines, home of the popular The vines were planted in 1996 and the first "trade up" this year, selling “Madfish” label, along with their premium vintage released in 1999. more premium wines to individual ranges The Leston Shiraz forms part of the single- lessen its reliance on the value Recently, Howard Park Wines was awarded vineyard series from Howard Park, a end of the market. a Silver Medal at the inaugural 2007 Syrah Leston Shiraz and Cabernet Sauvignon The company’s new du Monde in France for their 2004 Howard from Margaret River and a Scotsdale Shiraz president, John Grant, moved Park Leston Shiraz from Margaret River. and Cabernet Sauvignon from the Great back to Australia from the On the last weekend in May, 325 entries Southern, the four wines explore the U.S. in March to run the $750 from 17 countries were blind tasted and concept of West Australian territory for million Australian arm of judged by a team of respected international these two varietals. American beverage giant wine industry luminaries. Demand for the 2004 Leston has seen it Constellation Brands. From the line-up, nine medals were rapidly sell-out, but that allows John said 2008 would be the awarded to Australian wines with Howard opportunities for some of the other great start of a new era for Hardy’s. Park the only West Australian Shiraz to wines form Howard Park to be sourced "The Hardy’s brand needs to receive an award. and tried. have its respect restored," Other wines to do well at the event came I love the Madfish label “Gold Turtle” Shiraz John said. from, Yalumba in the Barossa, Chapel Hill – featured below. from McLaren Vale and Casella’s in Griffith. "It wasn't that long ago that It has the trademark Margaret River savoury Hardy’s was one of the This competition is a new player on the and spice, and yet it remains packed with premier wine brands in international wine stage. lashings of plum and blackcurrant fruit. Australia." Its aim is to bring together a respected The label is a winner, and the wine would John said the company - team from around the world to judge this enhance your wine list through out these hailed as the inventor of the widely appreciated varietal Shiraz, which colder months. wine cask - had a profitable was first planted on the hillsides of the Contact the distributor – (02) 8344 8244 – stable of cask products but northern Rhone Valley in Southern France, for more information. and now is extensively planted across the these were "in decline". globe. Good Drinking. Hardy's boutique brands The Shiraz varietal is one of the such as Oomoo, Starve Dog, world’s top six grape varietals with Leasingham, Tintara and Bay Australia having the second-largest of Fires would be leveraged plantings behind France. under its premium wine sales effort. Howard Park owner Amy Burch said the 2004 Leston Shiraz is reaching However, some of the brands new heights and the vineyard is might suffer under John's honoured to add this award to the resolve "to do more with less". Silver Medal received at the 2007 "What's missing in the International Wine Challenge and development of the brands is Gold Medal received at the 2007 attention to the higher end,” Concours Mondial in Brussels. John added. “You've got “The international praise received from Nottage Hill for $10 and Eileen leading wine aficionados for our Hardy for $60 and there is Leston Shiraz reinforces our belief in nothing in the middle." our Margaret River vineyard and its ‘The Dog’ welcomes blending trials, we immediately this strong fruit driven wine. recognised it as something with The palate doesn’t disappoint with companion individuality and style,” Stuart said. a lovely initial fruit explosion, followed by a sophisticated mid- Fifth Leg has delivered the “We realised it was a big step to make a straight varietal wine from palate texture, and surprising season’s most exciting new opener, length and persistence. with another great wine to add to it, but I think we can all rest easy. “the dog’s” already impressive “The wine is drinkable, without This is a classy and stylish wine range. being sweet and it shows restraint that doesn’t forget to be a Winemaker Stuart Pym said the and finesse without losing any of wonderful drink. 2006 Fifth Leg Chardonnay is the the quirky and engaging Fifth Leg The 2006 Fifth Leg Chardonnay first single varietal to join the Fifth personality.” joins the 2006 Fifth Leg White, the Leg line-up to fulfil an important Aromas of peaches, white 2006 Fifth Leg Rosé and the Fifth role within the team. nectarines and tropical fruit with a Leg Red. “When we came across this parcel dash of spice excite the nose It just goes to show … you can of wine in the Fifth Leg White promising much complexity from teach an old dog new tricks.

56 Club Management www.cmaa.asn.au July 2007