SUSTAINABILITY 2019 REPORT SUSTAINABILITY REPORT COPA AIRLINES © 2019 Text Editing: TON!C Latam. Photography: All photographs that appear in this report belong to Copa Airlines. Scope: The purpose of this Report is to present to our different stakeholders the initiatives carried out by Copa Airlines, the progress achieved and challenges identified during 2019 in terms of Sustainability. For questions, doubts or suggestions regarding this report, please contact:
[email protected] Communication, Corporate Well-being and CSR Department Copa Airlines Torre N., Boulevard Costa del Este, Panama City, Panama +507 217-2672 SUSTAINABILITY REPORT 2019 This digital version has some visual elements that will help you navigate throughout the document - the house icon will direct you to the main index. INDEX A YEAR FILLED SUSTAINABILITY: SAFETY - OUR 5 WITH ACHIEVEMENT 20 TOGETHER, WE FLY HIGH! 43 COMMITMENT WE ARE ETHICAL, WE ARE 7 FLYING HIGH IN 2020 24 COPA - GOVERNANCE 45 COMMITMENT WE ARE COPA AIRLINES: MEMORABLE EXPERIENCES INSPIRING COMMUNITIES 9 ALWAYS ON-TIME! 28 FOR OUR PASSENGERS 51 TO REACH HIGHER POSITIVE OUR TEAM - AT THE INTERNATIONAL 15 FINANCIAL RESULTS 34 HEART OF COPA 63 STANDARDS On the other hand, the arrows located at the bottom will take you to the previous chapter (left arrow) or to the next chapter (right arrow). In memory of the life of Mr. Ahmad Zamany, our Ex-Vice President of Technical Operations at Copa. We will remember him for being a visionary and passionate leader, who transformed us as both as a company and