Volume Licensing Online Services Terms June 1, 2018 Microsoft Volume Licensing Online Services Terms (Worldwide English, June 2018) 2 Table of Contents ONLINE SERVICE SPECIFIC TERMS .................................................16 INTRODUCTION ............................................................................. 3 MICROSOFT AZURE SERVICES ............................................................16 Service Level Agreements ....................................................................... 3 AZURE MAPS .................................................................................... 17 Applicable Online Services Terms and Updates ...................................... 3 Electronic Notices ................................................................................... 3 MICROSOFT AZURE STACK ................................................................... 17 Prior Versions .......................................................................................... 3 BING SEARCH SERVICES ....................................................................... 18 CLARIFICATIONS AND SUMMARY OF CHANGES......................................... 3 MICROSOFT COGNITIVE SERVICES .......................................................... 18 MICROSOFT GENOMICS ...................................................................... 19 DEFINITIONS.................................................................................. 4 VISUAL STUDIO APP CENTER ................................................................ 19 GENERAL TERMS ........................................................................... 5 MICROSOFT AZURE PLANS ................................................................19 AZURE ACTIVE DIRECTORY BASIC ........................................................... 20 Licensing the Online Services .................................................................. 5 AZURE ACTIVE DIRECTORY PREMIUM ..................................................... 20 Using the Online Services ........................................................................ 5 AZURE INFORMATION PROTECTION PREMIUM .......................................... 20 Use of Software with the Online Service ................................................. 5 Technical Limitations ............................................................................... 6 MICROSOFT DYNAMICS 365 SERVICES .................................................20 Import/Export Services ........................................................................... 6 OFFICE 365 SERVICES ......................................................................22 Font Components .................................................................................... 6 EXCHANGE ONLINE ............................................................................ 22 Changes to and Availability of the Online Services .................................. 6 OFFICE 365 APPLICATIONS .................................................................. 24 Compliance with Laws ............................................................................. 6 MICROSOFT MYANALYTICS .................................................................. 24 Other ....................................................................................................... 6 OFFICE ONLINE ................................................................................. 25 DATA PROTECTION TERMS ............................................................ 7 ONEDRIVE FOR BUSINESS .................................................................... 25 PROJECT ONLINE ............................................................................... 25 Scope ....................................................................................................... 7 SHAREPOINT ONLINE .......................................................................... 25 Processing of Customer Data; Ownership ............................................... 7 SKYPE FOR BUSINESS ONLINE................................................................ 26 Disclosure of Customer Data ................................................................... 7 Processing of Personal Data; GDPR ......................................................... 7 OTHER ONLINE SERVICES..................................................................26 Data Security ........................................................................................... 8 BING MAPS ENTERPRISE PLATFORM AND MOBILE ASSET MANAGEMENT Security Incident Notification .................................................................. 9 PLATFORM ....................................................................................... 26 Data Transfers and Location .................................................................. 10 BUSINESS APPLICATION PLATFORM ........................................................ 27 Data Retention and Deletion ................................................................. 10 MICROSOFT CLOUD APP SECURITY ........................................................ 28 Processor Confidentiality Commitment ................................................ 11 MICROSOFT INTUNE ........................................................................... 28 Notice and Controls on use of Subprocessors ....................................... 11 MICROSOFT KAIZALA PRO .................................................................... 28 Educational Institutions ........................................................................ 11 MICROSOFT LEARNING ........................................................................ 29 HIPAA Business Associate...................................................................... 11 INECRAFT DUCATION DITION How to Contact Microsoft ..................................................................... 11 M : E E ......................................................... 29 OFFICE 365 DEVELOPER ..................................................................... 29 APPENDIX A – CORE ONLINE SERVICES .........................................13 WINDOWS DESKTOP OPERATING SYSTEM ............................................... 29 APPENDIX B – SECURITY MEASURES .............................................13 ATTACHMENT 1 – NOTICES ...........................................................30 BING MAPS ..................................................................................30 PROFESSIONAL SERVICES ..................................................................30 NOTICE ABOUT AZURE MEDIA SERVICES H.265/HEVC ENCODING .............32 NOTICE ABOUT ADOBE FLASH PLAYER ..................................................32 NOTICE ABOUT H.264/AVC VISUAL STANDARD, VC-1 VIDEO STANDARD, MPEG-4 PART 2 VISUAL STANDARD AND MPEG-2 VIDEO STANDARD .......32 ATTACHMENT 2 – SUBSCRIPTION LICENSE SUITES ........................34 PUBLIC SECTOR ..............................................................................35 ATTACHMENT 3 – THE STANDARD CONTRACTUAL CLAUSES (PROCESSORS) ..............................................................................36 ATTACHMENT 4 – EUROPEAN UNION GENERAL DATA PROTECTION REGULATION TERMS ....................................................................42 Table of Contents → Introduction → General Terms → Privacy and Security Terms → Online Service – specific Terms → Attachments Microsoft Volume Licensing Online Services Terms (Worldwide English, June 2018) 3 Introduction The parties agree that these Online Services Terms govern Customer’s use of the Online Services and set forth their obligations with respect to the processing and security of Customer Data and Personal Data by the Online Services. The parties also agree that, unless a separate Professional Services agreement exists, these Online Services Terms govern the provision of Professional Services and the processing and security of Support Data and Personal Data in connection with that provision. Separate terms, including different privacy and security terms, govern Customer’s use of Non-Microsoft Products (as defined below). Service Level Agreements Most Online Services offer a Service Level Agreement (SLA). For more information regarding the Online Services SLAs, please refer to http://microsoft.com/licensing/contracts. Applicable Online Services Terms and Updates When Customer renews or purchases a new subscription to an Online Service, the then-current Online Services Terms will apply and will not change during Customer’s subscription for that Online Service. When Microsoft introduces features, supplements or related software that are new (i.e., that were not previously included with the subscription), Microsoft may provide terms or make updates to the Online Services Terms that apply to Customer’s use of those new features, supplements or related software. Electronic Notices Microsoft may provide Customer with information and notices about Online Services electronically, including via email, through the portal for the Online Service, or through a web site that Microsoft identifies. Notice is given as of the date it is made available by Microsoft. Prior Versions The Online Services Terms provides terms for Online Services that are currently available. For earlier versions of the Online Services Terms, Customer may refer to http://go.microsoft.com/?linkid=9840733 or contact its reseller or Microsoft Account Manager. Clarifications and Summary of Changes Additions Deletions Data Protection Terms Location of Customer