REQUEST FOR INFORMATION ISSUED BY THE FRANKLIN REGIONAL COUNCIL OF GOVERNMENTS
Municipal Community Anchor Institutions Internet Service Provider
Companies responding to this Request for Information (“RFI”) (“Respondents”) are invited to respond to any or all of the inquiries in this document.
Responses to this RFI shall serve to assist the Franklin Regional Council of Governments (FRCOG) on behalf of the municipalities in the Axia MassBroadband123 service area to inform their own (the municipalities) procurement process and acquire services utilizing this new network. Because all responses will be made public, this RFI will also give Internet Service Providers (ISPs) the opportunity to provide all potential clients and customers with detailed information regarding the various services they can provide, and their qualifications to provide service through the Axia MassBroadband123 network.
Responding to this RFI is not a prerequisite for participation in any future solicitation process.
I. Background
The Franklin Regional Council of Governments (FRCOG), through the WesternMA Connect Broadband Adoption Project, is working to assist municipalities to utilize the AXIA MassBroadband123 optical fiber network to procure and adopt broadband services as quickly and robustly as possible. This Project is supported by AXIA NGNetworks USA, the Massachusetts Broadband Institute (MBI), and WesternMA Connect.
The AXIA MassBroadband123 network is a 1,100 mile fiber optic middle mile network currently being built throughout western and north central Massachusetts and slated for completion in summer 2013. When complete, the network will have direct fiber connections and end-customer equipment installed in over 1,200 community anchor institutions (CAI) and 24 points of interconnection (POI) throughout the network footprint. CAIs are federally defined public service centers, including libraries, municipal centers and public schools. The Axia MassBroadband123 network is an open access network managed and maintained by Axia NGNetworks USA. As an open access network, there will be multiple organizations providing services over the network.
II. Purpose for this RFI
The FRCOG, on behalf of municipalities participating in the Axia MassBroadband123 service area (see included map of service area), is soliciting information from last mile providers through this Request for Information (RFI) from primary internet service providers (ISPs) to supply high-speed dedicated services via the Axia MassBroadband123 network to municipalities in western and north-central Massachusetts. The purpose of this RFI is to provide municipalities (including municipally-related CAIs, municipal governments, local businesses and residents) with information from service providers who are currently offering or considering offering services through the Axia MassBroadband123 network. Individual CAIs, municipal governments, and local businesses will utilize this information to inform their own procurement process and acquire services utilizing this new network. This RFI will also give ISPs the opportunity to provide potential clients with detailed information regarding the various services they can provide, and their qualifications to provide service through the Axia MassBroadband123 network.
Responding to this RFI is not a prerequisite for participation in any future solicitation process.
Information provided through the RFI will be made public.
III. General Instructions for Responding to this RFI
Please note that this RFI is issued solely for the purpose of obtaining information. Nothing in this RFI shall be interpreted as a commitment on the part of the FRCOG or any municipality in the Axia MassBroadban123 Network to conduct procurement as a result of the issuance of this RFI or to enter into a contract with any entity that responds to this RFI.
a. This RFI has been posted on Thursday, January 10, 2012. b. Questions: Companies may submit written inquiries to Andrea Woods at [email protected] no later than Thursday, January 17. Responses to all inquiries will be provided in Addenda to all participating companies. c. Informational Sessions: There will be no informational session(s) associated with this RFI. d. Response Submissions: All responses to this RFI are due no later than 3:00 p.m. on Thursday, January 31, 2013. Responding entities should submit two (2) hard copies and a copy on a CD or flash drive to the contact person listed below. Please consecutively number all pages of the response. e. Response Content: Responding entities should supply the information requested in Section VII (Sub-Sections 1-6) below.
Section VII, Sub-Section 1 asks for information regarding the responding company’s business operations.
Section VII, Sub-Section 2 asks for information specific to CAIs and the services the responding company can provide to entities with direct fiber connections to the network.
Section VII, Sub-Section 3 asks for information about a company’s ability to serve other municipal and/or school-facilities that have not been connected as a Community Anchor.
Section VII, Sub-Section 4 asks for information on the responding company’s ability and qualifications to provide internet services to other, non-CAI organizations, businesses and residents within the municipalities.
Section VII, Sub-Section 5 asks for representative pricing.
2 Section VII, Sub-Section 6 provides space for other information.
f. Response Format: Responses may be mailed or hand delivered with a point-by-point response to each subsection set forth in Section VII below. Hardcopies mailed or hand delivered must be accompanied by an electronic copy in PDF format on a CD-ROM or USB Flash Drive. g. Contact Information: Please direct all communications, questions and responses to the following contact person:
Andrea Woods Chief Procurement Officer Franklin Regional Council of Governments 12 Olive Street, Suite 2 Greenfield, MA 01301- 3313 [email protected]
h. Additional Information: The FRCOG retains the right to request additional information from the respondents. The FRCOG may request further explanation or clarification from any and/or all responding entities during the review process. IV. Costs
By submitting a response to this RFI, responding entities agree that any costs incurred in responding to this RFI or in support of any activities associated with this RFI shall be the sole responsibility of the respondent. The FRCOG shall not be held responsible for any costs incurred by any respondent in preparing the responses to this RFI.
V. Review Rights
Responses to this RFI may be reviewed and evaluated by any person(s) at the discretion of the FRCOG, including independent consultants retained by the FRCOG now or in the future.
VI. Public Record
All responses and information submitted in response to this RFI are subject to the Massachusetts Public Records Law, Massachusetts General Laws (M.G.L.), Chapter 66, Section 10, and Chapter 4, Section 7, subsection 26.
VII. Requested Business Information and Service Offerings
1. Business Operations
1.1. Name and headquarters location of RFI respondent company. SIDERA RESPONSE: Sidera Networks 55 Broad Street 2nd floor New York, NY 10004 3 1.2. Brief description of company and each of the services that can be provided including Internet, telephone and video, if applicable. SIDERA RESPONSE: Sidera Networks is a fiber Optic networking company providing communications services to government and businesses. Sidera operates a facilities based network in the Northeast, Mid Atlantic and parts of the Southeast as well as Chicago. We provide Internet services and data communications services. We provide Ethernet, Wave, SONET and IP. We also provide data collocation services in over 35 facilities across our footprint. 1.3. Please identify which of the following is true:
1.3.1.Our company has signed an interconnection agreement to use the Axia MassBroadband123 network. SIDERA RESPONSE: Sidera has signed a interconnection agreement to sell services on the MBI 123 network.
1.3.2.Our company has signed a letter of intent and is interested in offering services. SIDERA RESPONSE: Sidera has signed the MBI LOA.
1.3.3.Our company is interested in becoming an Axia MassBroadband123 Participating Service SIDERA RESPONSE: N/A
Provider.
1.4. Provide evidence that the company is in good standing and qualified to conduct business in Massachusetts. Please include any relevant documentation. SIDERA RESPONSE: Sidera Networks is in sound financial condition. Sidera is a privately held company and we can disclose financial statements and statement of financial position with a signed NDA (non disclosure agreement). I have provided a copy of the NDA.
1.5. Does your company presently provide services to customers in western Massachusetts? If not, where does your company currently provide services? SIDERA RESPONSE: Sidera currently operates a facilities based network in Western Massachusetts and provides services in this footprint. We provide services throughout Massachusetts, all of New England and our footprint reaches down to North Carolina and extends to Chicago, Il.
1.6. Is your company currently offering services through the Massachusetts Statewide Contract to governmental bodies? SIDERA RESPONSE: Although Sidera Networks is not on the state contract we do provide services to many government entities and state wide agencies, such as the MBTA, UMASS and many city municipalities.
4 1.7. Describe your company’s experience providing E-Rate services for schools and libraries. Also include whether your company intends to provide E-Rate services for schools and libraries in western Massachusetts and whether your company currently has a Service Provider Identification Number (SPIN#). SIDERA RESPONSE: Sidera does participate in the E-Rate program and does so in Massachusetts. Our Service provider Identification number is Spin # is 143005274
1.8. Describe the support services to be provided customers (e.g., is there 24 hour/7 day a week access, automated or service representative access, in-house services or contracted, etc.) Attach a sample service agreement. SIDERA RESPONSE: Sidera Networks has two NOC centers that operate 24X7 365 days per year. The centers are staffed by network engineers who can immediately trouble shoot your issue. The center can be reached by 800 number, email or soon customers will be able to open a trouble ticket via the customer portal. Each customer is also assigned a dedicated customer account manager who can assist on any issue the customer may experience. We provide a local account team that is empowered to make decisions locally and respond quickly.
1.9. Describe emergency response protocols and whether a minimum service disruption guarantee is available to customers. SIDERA RESPONSE: Please see attached services SLA. Procedures outlined below. Trouble Reporting Procedure: If you experience a service issue after installation has been completed, (IE: After acceptance testing has concluded) you may call the Sidera Network Operation Center (NOC) at 888-750-0712 Opt 1 to open a trouble ticket. A Sidera support representative will issue a trouble ticket tracking number for your reference. Please provide this ticket number when communicating with any representative relating to an issue. You will be asked to provide the following information when opening a trouble ticket: Name, Telephone Number, Contact Information. Circuit ID and Sidera Networks Order number. The A and Z locations of the circuit. Nature of Problem(s). Time of Occurrence. Your NOC representative will keep you apprised of the status of your trouble on a regular basis. Sidera Networks Operations Center
1st Level
NOC Technician on Duty 888-750-0712 Opt:1 Direct: 212-337-4060
5 2nd Level
NOC, Team Leader on Duty 888-750-0712 Opt:1 Direct: 212-337-4060
3rd Level
Network Operations Center, Manager Office: 212-631-8945 Cell: 917-576-7076
Brett Diamond Email: Brett.Diamond @Sidera.net
4th Level –
Director, Network Operations Office: 212-631-8958 Cell: 917-710-3231
Joseph Collina Email: [email protected]
5th Level
Vice President, Operations & Engineering Office: 212-324-5040
Patrick O’Hare Email: [email protected]
You may also e-mail the Sidera Network Operations Center at [email protected]
To contact Sidera’s Change Management team, email us at [email protected]
1.10.Describe the billing services (e.g.in-house or out sourced, online payment allowed, etc.). Attach a sample invoice with the applicable taxes and surcharges included. SIDERA RESPONSE: All customer billing is done in-house.
1.11.Number of years in business. SIDERA RESPONSE: Sidera has been doing business for 17 years.
1.12.Provide evidence of financial stability (e.g. the cover letter from last audit). SIDERA RESPONSE: Sidera will provide financial information under a NDA (non disclosure agreement). Sidera is a privately held company in sound financial condition.
6 1.13.Provide three relevant client references served within the past three (3) years, including a name and contact information for each client. SIDERA RESPONSE: Axia Networks Kevin Cloran [email protected] 508-320-2169
UMASS Amherst Dan Blanchard [email protected]
MBTA Richard Harold [email protected] 617-222-1937
UMASS Presidents Office Richard Newton [email protected]
1.14.Qualifications, background and experience of the account executive and key staff assigned to this project. SIDERA RESPONSE: Sidera will provide a dedicated Account Manager, Engineer, Project Manager and Customer Account Manager. Sidera will provide background information to customer upon award of business.
1.15.Company’s primary contact person name, email, and telephone for this RFI response. SIDERA RESPONSE: Terrance M Price Business Account Manager 2200 West Park Drive Westborough, Ma. 01581 Office: 508-621-1723 Mobile: 617-594-5752 [email protected]
7 2. CAI Services 2.1. Specifically describe the geographic area in which your company is planning to offer services to CAIs (e.g. all CAIs on the Axia MassBroadband123 network or select CAIs in specific municipalities). Please provide a list of the municipalities in your company’s intended service area and specifically identify if there are any CAIs your company will not serve in any identified municipality. SIDERA RESPONSE: Sidera will provide services to all CAI’s in the MBI 123 footprint
2.2. Describe the suite of telephony/voice services offered. SIDERA RESPONSE: Sidera does not provide voice services
2.3. Describe the suite of internet/broadband services offered. SIDERA RESPONSE: Sidera provides Dedicated Internet Access and Broadband services. We can provide bandwidth from 1MG to 10GIG. See attached informational PDF
2.4. Describe any other services offered (such as data transfer, networking, cable/video, data storage, and off site server / data center offerings, etc.). SIDERA RESPONSE: Sidera provides data networking services, Ethernet, SONET, WDWM, and Wave transport from 1MG to 10GIG standard service offering. Sidera offers data center collocation services for primary production, back up or disaster recovery. We have some 35 data collocation facilities within our footprint. Sidera also provides secure connectivity to Cloud service providers and third party data centers.
3. Services for Municipal and School Facilities Not Connected as CAIs
3.1. Are you willing and able to connect to other municipal and school facilities in the Axia MassBroadband123 service area that are not designated CAIs and do not have a direct fiber connection to the network provided by the MBI? If yes, describe: SIDERA RESPONSE: Sidera has the capability to provide services to areas not covered by the CAI. There are two options to accomplish this. The first would, Sidera would build a fiber lateral from our network to your facility and bring services on our network. The second would be to utilize a network partner who may have connectivity to the facility. Usually this would be the ILEC, and we would secure last mile connectivity from them to connect back to our network…
3.1.1.Technology to be used (e.g. fiber, unlicensed wireless, licensed wireless, DSL, cable). SIDERA RESPONSE: Sidera uses a 100% fiber optic network
3.1.2.Expected upload and download speeds of each deployed technology. SIDERA RESPONSE: Sidera’s services are fully synchronous, providing the same upload and download 8 speed (e.g., a 10MB Internet circuit provides 10MB upload and 10MB download speed)
3.1.3.Describe infrastructure build requirements and associated one-time or recurring cost to municipality/school. SIDERA RESPONSE: Customers are required to provide AC power and appropriate space to terminate a router provided with the service. Standard services are provided with a monthly recurring charge and a non-recurring charge. Sidera can provide other options on an individual case basis (ICB) such as annual or upfront billing.
3.1.4.Identify end user equipment needed to make a connection and associated one-time or recurring cost to municipality/school. SIDERA RESPONSE: Sidera will provide an Ethernet hand-off to the customer in the form of a CAT5 or above RJ45 connection. The customer will be responsible for providing a switch, firewall or Internet router to interconnect the customer’s internal network to the Sidera network for Internet access or site-to-site Ethernet connectivity. All one-time or non-recurring charges are outlined in section 5.2. In cases where a build is required in order to bring fiber into a site, pricing will be determined on an individual case basis (ICB).
4. Services to Residential, Commercial and Industrial Users
4.1. Will your company offer services to non-CAI designated customers? If yes, describe the customers in the community to be offered services (e.g. resident, commercial, etc.). SIDERA RESPONSE: Yes. Sidera does not have a residential offering. We only sell business to business. We would be able to provide services to any business in the service area. See answer to connecting to non CAI customers..
4.2. Describe the technology (e.g. fiber, licensed wireless, unlicensed wireless, DSL, cable, etc.) to be used. SIDERA RESPONSE: Sidera uses a 100% fiber optic network
4.2.1.Identify expected end user upload and download speeds for each broadband technology deployed. SIDERA RESPONSE: Sidera’s services are fully synchronous, providing the same upload and download speed (e.g., a 10MB Internet circuit provides 10MB upload and 10MB download speed)
4.2.2.Describe the infrastructure build requirements to provide service and how they will be financed. SIDERA RESPONSE: Customers are required to provide AC power and appropriate space to terminate a router provided with the service. Standard services are provided with a monthly recurring charge 9 and a non-recurring charge. Sidera can provide other options on an individual case basis such as annual or upfront billing.
4.2.3.Describe the timing of any infrastructure build including whether a community must guarantee a take rate or conduct a community aggregation. SIDERA RESPONSE: Sidera provides business grade services only to commercial accounts. All infrastructure builds are handled on a case by case basis with varying timelines. Please contact Sidera directly for commercial aggregation opportunities.
4.2.4.Identify one-time or recurring infrastructure and/or equipment costs for customers. SIDERA RESPONSE: Sidera has a onetime installation cost associated with the provisioning and installation of the services. Typically these charges range from $500.00 to $1000.00. If additional work needs to be completed such as riser cable, interior cable plant or extending outside fiber, there will be an additional cost that can be a onetime charge or included in the monthly cost for service.
4.3. Describe the services to be offered (e.g. telephony/voice, internet/broadband, data, cable). SIDERA RESPONSE: Sidera can provide: Internet services from 10MB to 10GB Data transport services using Ethernet protocol Collocation data center services
4.4. Specifically identify by municipality the geographic service areas your company is interested in serving. Identify distance, geographic or other constraints that will limit service availability in any community identified. SIDERA RESPONSE: Sidera can provide services throughout Massachusetts.
4.5. Is there any obligation that the municipal government or other public organization assists in marketing the service? If yes, describe the criteria that must be met to prompt the deployment of services to unserved areas. SIDERA RESPONSE: There is no obligation to actively market our services. However the more end user interest/commitment in a market area makes it easier from a financial perspective to deliver more services outside the CAI’s.
5. Representative Pricing (optional but preferred)
Representative pricing is requested so that municipalities and other customers have a sense of expected pricing for budgetary planning purposes. It is expected and understood that companies will negotiate with each customer a complete contract price. Respondents may apply specific scenarios to provide examples of this pricing structure.
1 0 5.1. Provide typical monthly pricing for one line of unlimited local and long distance intra and interstate telephony/voice services. SIDERA RESPONSE: Sidera does not offer voice services at this time.
5.1.1.CAIs
5.1.2.Municipal and School Facilities Not Connected as CAIs
5.1.3.Residential, Commercial and Industrial Users
5.2. Provide typical monthly pricing structures for 10Mbs and for 100 Mbs of internet broadband service offered. SIDERA RESPONSE: 10MB Internet Services: $200.00 Onetime installation: $500.00 20MB Internet Services: $300.00 Onetime installation: $500.00 100MB Dedicated Internet: $950.00 Onetime installation: $1000.00 1GB Dedicated Internet: $5000.00 Onetime installation: $1000.00 10GB Dedicated Internet: We can provide ICB
5.2.1.CAIs SIDERA RESPONSE: See above pricing
5.2.2.Municipal and School Facilities Not Connected as CAIs SIDERA RESPONSE: Above pricing plus cost to extend fiber to building.
5.2.3.Residential, Commercial and Industrial Users SIDERA RESPONSE: Sidera does not have a residential product. All commercial and industrial users are eligible for pricing outlined in section 5.2 above. Pricing plus cost to extend fiber to building is provided on an ICB basis for non-CAI sites.
5.3. Indicate any potential bundling and/or term discounts. SIDERA RESPONSE: Sidera would provide additional discounts on bundled or volume purchase agreements. Additional discounts would be based upon services and volume commitment. Additional discounts would range from 5%-25%
5.3.1.CAIs SIDERA RESPONSE: Same as 5.3
5.3.2.Municipal and School Facilities Not Connected as CAIs 1 1 SIDERA RESPONSE: Same 5.3
5.3.3.Residential, Commercial and Industrial Users SIDERA RESPONSE: Same as 5.3
6. Other Information
Companies are encouraged to provide additional information for municipalities and other customers. Information provided should be complete but as brief as possible. SIDERA RESPONSE: Sidera is collocated in the same facility as the hub of the MBI 123 network. This is 1 Federal Street, Springfield, Ma. This allows us to provide connectivity through all of Massachusetts. We can provide direct internet access from this facility and provide you direct fiber access to data centers, cloud services providers and other data services companies throughout our network footprint. Sidera has a fiber optic network that spans from Portland Maine to points in North Carolina out to Chicago.
Please log onto sidera.net to learn more about our services and capabilities.
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MassBroadband 123 Service Area MBI Installed and Lit Fiber 0 2.5 5 10 15 Á Miles Internet Point of Presence MBI Fiber to be Built ^! Map Date: 10 December 2012 Area of Detail Network Points of Interconnection $ ARRA Funded Project
APPENDIX 1 LIST OF AVAILABLE SERVICES
Dedicated Transport Services
Each Dedicated Transport Service will be provisioned across the Sidera network as Protected, or Unprotected and handed off to the Customer as an electrical, two (2) fiber or four (4) fiber connection as specified in the applicable Service Order. Each Service will be billed on a fixed monthly basis, and will generally be available to Customer for use, twenty-four (24) hours a day, seven (7) days a week. Sidera provides two basic configurations for Dedicated Transport Service: Point- to-Point Service, and Point-to- Multipoint (Hubbed) Service. All service types are not offered at all locations. Service may be offered by or through the Sidera Affiliate identified in a Service Order.
Protected Service. “Protected Service” shall mean On-Net Service designated by Sidera as having redundancy of route, facilities and power and card protection (i.e., diversely routed facilities, power back- up and card protection). In the event of an equipment failure or a fiber cut between the service On-Net locations demarcation point, the service will automatically be re-routed to a “protect” path. Customer hand-off protection is limited to services delivered over a four (4) fiber hand-off connection.
Unprotected Service. “Unprotected Service” shall mean any On-Net or Off-Net Service designated by Sidera as not fully redundant in route or power or not having card protection (i.e., flatly routed facilities, no power back-up or no card protection).
Point-to-Point Transport
Dedicated Transport Services are available between Sidera designated locations on a point-to- point basis. Service may be ordered between Customer POPs, the Customer POP and the Sidera POP, and/or the Customer POP and an End User building. Point-to-Point Service allows two (2) Customer-designated locations to be connected by one (1) dedicated transport service. Sidera offers Point-to-Point Transport services at the following standard speeds: DS-1 (1.544 Mbps) DS-3 (44.736 Mbps) OC-3/OC-3c (155.52Mbps) OC-12/OC-12c (622.080 Mbps) OC-48/OC-48c (2,488.320 Mbps) OC-192 (9,953.28 Mbps) Ethernet (1 – 1,000 Mbps) 1.25 Gbps Wavelength 2.5 Gbps Wavelength 10 Gbps Wavelength
Point-to-Multipoint Transport
Point-to-Multipoint Service allows Customer to aggregate multiple lower capacity dedicated transport services originating or terminating at multiple locations onto one higher capacity service
1
interface originating or terminating at a single Customer or Sidera location. Sometimes referred to as “Hub and Drops” or “Hub and Spoke”, Point-to-Multipoint service is provisioned from a single customer interface point (A) to multiple termination points across the Sidera network (B- Z). The aggregate bandwidth sum of sites B-Z must be less than or equal to the bandwidth available at Customer interface point (A). Sidera offers Point-to-Multipoint Transport services at the following speeds:
Hub DS-3 (44.736Mbps) OC-3 (155.52Mbps) OC-12 (622.080 Mbps) OC-48 (2,488.320 Mbps) OC-192 (9,953.28 Mbps)
Drops DS-1 (1.544 Mbps) DS-3 (44.736 Mbps) OC-3/OC-3c (155.52Mbps) OC-12/OC-12c (622.080 Mbps) OC-48/OC-48c (2,488.320 Mbps)
ON-NET/TYPE I SERVICES
“WDM”/Wavelength Services
1.25 Gbps Wavelength Service. This service is a dedicated, 1.25 Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
2.5 Gbps Wavelength Service. This service is a dedicated, 2.5 Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
10 Gbps Wavelength Service. This service is a dedicated, 10Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
SONET/TDM Services
OC-192 Service. This is a dedicated full duplex SONET service with a line speed of 9.9 Mbps and is configured with 192 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 192 DS3 services.
OC-48C Service. This is a dedicated full duplex SONET service that operates at 2,488.320 Mbps and is configured as one STS-48C channel without discrete STS1 signaling paths. Transparent DCC is not supported.
2
OC-48 Service. This is a dedicated full duplex SONET service with a line speed of 2,488.320 Mbps and is configured with 48 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 48 DS3 services.
OC-12C Service. This is a dedicated full duplex SONET service that operates at 622.080 Mbps and is configured as one STS-12C channel without discrete STS-1 signaling paths. Transparent DCC is not supported.
OC-12 Service. This is a dedicated full duplex SONET service that operates at 622.080 Mbps and is configured with 12 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 12 DS3 services or 336 DS1 Services.
OC-3C Service. This is a dedicated full duplex SONET service that operates at 155.520 Mbps and is configured with 1 STS-3C channel without discrete STS-1 signaling. Transparent DCC is not supported.
OC-3 Service. This is a dedicated full duplex SONET service that operates at 155.520 Mbps and is configured with three (3) discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 3 DS3 services or 84 DS1 Services.
DS-3 Service. This service is a dedicated full duplex asynchronous service that operates at 44.736 Mbps and supports C-bit or M13 framing. The DS-3 Service has the equivalent capacity of 28 DS-1 Services at 1.544 Mbps or 672 Voice Grade (“VG”) services or 672 DS-0 Services at 56/64 Kbps.
DS-1 Service. This service is a dedicated full duplex asynchronous services that operates at 1.544 Mbps and supports both DS-1 line coding formats of “AMI” (Alternate Mark Inversion) and “B8ZS (Binary 8 Zero Substitution), and both framing formats of Superframe (D4) and Extended Superframe. DS-1 Service has the equivalent capacity of 24 Voice Grade (“VG”) services or 24 DS-0 services. AMI can support 24 56 Kbps channels and B8ZS can support 24 64 Kbps channels.
Ethernet Services Point-to-Point Ethernet. Point-to-Point Ethernet Service is configured between two customer locations (defined as A and Z). Point-to-Point Ethernet Service is available at the following rates: 1.5, 3.0, 4.5, 6.0, 7.5, 9.0, 10.5 and 12 Mbps using bonded DS-1 facilities. 45 & 90 Mbps using DS-3 facilities. 10 Mbps to 100 Mbs in 10 Mbps increments delivered via a 10/100 Mbps interface. 100 Mbps to 600 Mbs in 50 Mbps increments delivered via a 1,000 Mbps (GbE) interface. 1,000 Mbps delivered via a 1,000 Mbps (GbE) interface.
Sidera’s Point-to-Point Ethernet Service conforms to applicable Ethernet standards and is MEF 9 & MEF 14 certified. Not all rates are available in all locations.
3
Switched Ethernet Service. Sidera’s Switched Ethernet offering is configured in a one-to- many topology and facilitates communications between multiple customer locations. The Switched Ethernet Service can be configured as point-to-point, point-to-multipoint, or multipoint-to-multipoint and is compliant with MEF defined E-Line (EPL and EVPL) and E-LAN services. Sidera’s standards-based Switched Ethernet service for Layer 2 transport is available at the following interface rates:
10 Mbps to 100 Mbps in 5 Mbps increments (IEEE 802.3) delivered via a 10/100 interface. . All sub 100 Mbps services are delivered via a 10/100 Mbps interface that is scaled according to customer request. This service offering conforms to IEEE 802.3u standards. 150 Mbps to 1000 Mbps in 50 Mbs increments. . All sub 1,000 Mbps services are delivered via an IEEE 802.3z compliant interface (GbE) at speeds requested by the customer.
Sidera’s Switched Ethernet Service conforms to applicable Ethernet standards and is MEF 9 & MEF 14 certified. Not all rates are available in all locations.
Internet Services
Internet Access. Internet Access is a Layer 3 IP transit service providing access to the global Internet. Internet Access is available with a single port on the Customer’s premise and a single port at Sidera’s Internet gateways. Redundant service to an alternate Sidera internet gateway may be available upon special request.
Internet Access over dedicated transport facilities may be available at the following rates:
1.5, 3.0, 4.5, 6.0, 7.5, 9.0, 10.5 and 12 Mbps using DS-1 or bonded DS-1 facilities 45 & 90 Mbps using DS-3 facilities. 50 & 100 Mbps delivered via a 10/100 Mbps interface 50 – 1000 Mbps in 50 Mbps increments via a 1000 Mbps interface (GbE)
Internet Access over the Switched Ethernet Service platform is only available On-Net and at the following rates: 5 to 100 Mbps in 5 Mbps increments delivered via a 10/100 Mbps interface 150 – 1,000 Mbps in 50 Mbps increments delivered via a 1,000 Mbps (GbE) interface.
IP Addresses. Customer may order up to eight (8) IP addresses. If Customer orders more than eight (8) IP addresses, Customer shall complete an IP address justification form. Customer may choose to provide its own IP addresses.
Domain Name Service (“DNS”). Primary and Secondary Domain Name System service. The Domain Name System is a hierarchical, distributed method of organizing the name
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space of the Internet. The Domain Name System administratively groups hosts into a hierarchy of authority that allows addressing and other information to be widely distributed and maintained. By providing Customer DNS, Sidera helps eliminate dependence on a centrally maintained file that maps host names to addresses.
Change Orders, Move Orders and Other Service Change Requests
A Non Recurring Charge (“NRC”) will apply for the following requests. The specific amount charged will be detailed in the associated service order:
Change Orders: A change involves a Customer’s request to change a feature or attribute of an implemented service. An example of a Change Order is when the Customer initially ordered and Sidera delivered a Channelized DS-3 and the Customer later requests a clear channel DS-3.
Move Orders: A move involves a Customer request to move a circuit from one Sidera LIT location to another Sidera LIT location. A request to move a circuit from a Sidera LIT location to an Off-Net location will not be permitted under a Move Order.
BGP Customer Set-Up: A request to set up Border Gateway Patrol after a circuit is implemented and accepted will be subject to a set-up fee. For example, a BGP Customer Set-Up fee applies if the Customer requires Sidera’s assistance in setting up BGP routing post-implementation.
DNS and Reverse DNS Change Orders: No fee shall be required for the first order placed in a given calendar month. Each Customer may place one free order per month; provided, however, that the free order will not transfer or carry over to another month or other company.
Dispatch for Non-Sidera Trouble fee: A non-Sidera Trouble fee will apply when (i) Customer requests a Sidera technician to the Customer’s site, (ii) the Sidera NOC has diagnosed that the Customer’s Sidera service or circuit is trouble-free and (iii) the Sidera technician verifies the NOC diagnosis.
OFF-NET/TYPE II SERVICES
Off-Net Services are provided on an individual case basis. Sidera will consider in good faith requests made by Customer by means of an RFQ (Request for Quote).
COLLOCATION:
Collocation is a service where Sidera grants Customer the right to locate telecommunications equipment and associated support systems and cabling in a Sidera facility for the purpose of interconnecting to the Sidera Network. Collocation Services are available and must be documented by a collocation agreement or amendment signed by both parties
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APPENDIX 2 NETWORK TRANSPORT TECHNICAL SPECIFICATIONS AND SERVICE LEVEL OBJECTIVES
The following provides transmission performance objectives for Services covering the bi-directional path as specified in the Service Order and measured from the Point of Termination on a 24 hours per day, seven days per week basis. It does not apply in cases of fiber cuts and other events as detailed in the Agreement or Customer’s failure to use SONET equipment with automatic protected switching capabilities. Except as expressly specified in this Appendix 2 or in an applicable Service Order Form, no Service Level Objectives or other performance guarantees are extended to Unprotected Services.
Service Availability Objective Node to Node:
Service Availability
Protected SONET – 4 Fiber Hand-off 99.999% Protected SONET – 2 Fiber Hand-off 99.99% Protected WDM – 2 Fiber Hand-off 99.99% Protected Ethernet – 2 Fiber Hand-off 99.99%
Unprotected SONET – 2 Fiber Hand-off 99.90% Unprotected WDM – 2 Fiber Hand-off 99.90% Unprotected Ethernet – 2 Fiber Hand-off 99.90%
DS-3 Protected1 99.99% DS-1 Protected1 99.99%
1 DS-3 and/or DS-1 availability can not be greater than the underlying availability of the SONET Service used to deliver the DS-3 or DS-1.
Service Performance
SERVICE BER PROPAGATION DELAY1 (t) WDM 1x10-9 0.005mS/km + 0.25mS SONET 1x10-9 0.005mS/km + 0.25mS DS-3 1x10-9 0.005mS/km + 0.25mS DS-1 1x10-9 0.005mS/km + 0.25mS
SERVICE FRAME DELAY1 FRAME DELAY VARIATION FRAME LOSS (t) (∆t) (%) Ethernet Rate & Frame size < 1ms < 1% dependant 1 Propagation Delay and Frame Delay performance is stated as one-way, not round trip. Delay will be calculated based on Sidera route mileage, not line of site air mileage
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Sidera Standard Interface Characteristics
Sidera electrical interfaces have the following characteristics:
DS1 Bit Rate: 1.544 Mbps +/- 32 ppm Frame Format: Off, SF (D4), ESF Line Code: AMI, B8ZS Input Impedance: 100 ohms Cable Loss: Max 655 ft., ABAM #22 AWG AIS: TR-TSY-000191 compliant DS3 Bit Rate: 44.736 Mbps +/- 20 ppm Frame Format: M13; C-bit; Clear Channel Line Code: B3ZS Termination: Unbalanced coaxial cable Input Impedance: 75 ohms +/-5% Cable Loss: Max 450 ft for cable 734A, RG-59, 728A. Max 79 ft for RG-179 AIS: TR-TSY-000191 compliant Ethernet: Bit Rate: 10/100 Mbps Termination: RJ-45 (8 pin modular) - ANSI/TIA/EIA-568-A (1995) Cable: CAT-5 UTP (unshielded twisted pair) Input Impedance: 100 ohms +/-5% Link Reach: 100m
Unless otherwise provided in a mutually agreed upon Service Order, Sidera will use 1310nm IR (intermediate reach) optics to connect to the Customer for WDM, SONET, and Gigabit Ethernet services. The actual reach of the IR optics is dependant on the quality of the fiber or cable from the Sidera termination point to the Customer’s location. Optical interfaces at other wavelengths and power may be available and may be used to achieve an optimal circuit design.
Service Characteristics
TDM Background Bit Error Ratio (“BBER”): For DS-1 and DS-3: 1x 10 -11 Frame format: Transparent to framing Maximum Consecutive Zeros (DS-1): 15 Error Bursts (“BES”): No more than 1 event second per 24 hours Error Free Seconds (“EFS”): DS-1 - 99.995%; no more than 3 errored seconds over a 24 hour period across the Sidera SONET network Bi Polar Violations: None Clocking: Derived from T1 source, either Customer or Sidera. Stratum 2 level clocking traceable to a Stratum 1 level source. Industry Specifications All Circuits must meet applicable specifications contained in Bellcore FR-NWT-000440
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Ethernet
Sidera’s 10/100 and 1Gbs Ethernet services are delivered to an End-User’s building via single mode fiber optic cabling and connected via SC fiber connectors to a Sidera-owned Ethernet device resident in the End-User’s building.
Sidera’s 10Mbps and 100Mbps Ethernet service provides Customer and End-Users with connectivity handoffs (RJ-45, 8 pin modular connectors) that support Ethernet frame transmission over standard 4-pair, 100 ohm, Category 5 (CAT-5) unshielded twisted pair (UTP) balanced copper wiring for distances up to 100 meters, as defined by the ANSI/TIA/EIA-568-A (1995) cabling standard.
Sidera’s 1 Gbs Ethernet services are delivered to customer premises via fiber optic cabling and support Ethernet transport service at the maximum speed of 1 Gbs. Sidera switches operate in full duplex mode. Customer may request for the connectivity handoff to be 1000 Base LX or 1000 Base SX with SC fiber connectors as the physical interface.
Sidera’s Switched Ethernet Service utilizes IEEE 802.1/Q Layer 2 VLANs (Virtual LANs) for Customer traffic segmentation. The 802.1Q standard makes use of the concepts and mechanisms of LAN Bridging that were introduced by ISO/IEC 15802-3, and defines additional mechanisms that allow the implementation of Virtual Bridged LANs.
VLANs facilitate administration of logical groups of stations in disparate locations that can communicate as if they were on the same LAN. VLANS facilitate easier administration of moves, adds, and changes in members of these groups.
A VLAN is defined by the IEEE as “a subset of the active topology of a Bridged Local Area Network. Associated with each VLAN is a VLAN Identifier (VID).”
Internet Access Service Level Objective
The following performance targets and obligations apply to Sidera’s Internet Access products:
Sidera IP Network:
For purposes of this SLA, the “Sidera IP Network” consists of the network access port and the Sidera IP backbone network. The Sidera IP backbone network includes Sidera•provided routers and transmission. Network Availability Objective The Sidera IP Network shall be available to Customer one•hundred percent (100%) of the time. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full hour of Service non•availability.
Latency Objective The Sidera IP backbone network shall have an average round•trip packet transit time within the Sidera IP backbone network of no more than 65ms. This average latency shall be measured as the average of
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15•minute samples across the Sidera IP backbone network taken in representative fashion throughout a calendar month. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full 1ms exceeding the 65ms average.
Packet Loss Objective The Sidera IP Network shall have an average packet loss for transport within the Sidera IP Network of no more than one percent (1%) during any calendar month. If this Objective is not met during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full percentage point above the one percent (1%) average maximum.
Network Jitter Objective The Sidera IP Network shall not exceed a maximum average network jitter delay of more than 1ms during any calendar month. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full millisecond (1ms) exceeding the 1ms average. Limitations on Service Level Objectives Each of the Service Level Objectives is subject to the following performance and measurement limitations:
(1) Customer must contact Sidera’s Network Operations Center within 30 days of the outage or Service Level Objective Deficiency, and must open a ticket and request an SLA credit in writing before becoming eligible for any credit;
(2) The total amount credited may not exceed the applicable MRC for the affected Service;
(3) Service Level Objectives apply to On Net services only, and shall not include local loops or Off Net/Type II services of any kind; and
(4) Service Level Objectives and any associated credits shall not apply to any Internet Access services containing or affected by Customer Premise Equipment (CPE) or any other Customer provided equipment; Customer's Local Area Network (LAN); any scheduled maintenance event; any Customer•caused Service interruptions (including but not limited to those resulting from the action or inaction of third parties Customer controls or has the capability to control); interconnections to or from, and connectivity within, other Internet Service Provider (ISP) networks; and force majeure events as defined in the Customer’s Master Service Agreement.
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© 2012 Sidera. All rights reserved. rights reserved. All © 2012 Sidera. Sidera Networks, LLC www.sidera.net, www.sidera.net, LLC Networks, Sidera of tailored, provider is the premier high capacity communications carrier, services enterprise, large to with a customers center and data connect customers to on how focus cloud services or distribute and access a Networks o ers Sidera content. of facilities- suite comprehensive based services including: Wavelength, Ethernet, SONET, Colocation Internet Access, Dark Fiber, and more. a ber optic network leveraging With delivers unique rights-of-way that connectivity the major to Maine to from areas metropolitan as as well Chicago, and out to Virginia Sidera and London, Toronto to access delivering to is committed solutions custom cost-e ective, with superior industrycoupled expertise, service and support. ABOUT SIDERA NETWORKS .
• 1 Federal Street, Spring eld, MA Spring eld, Street, • 1 Federal PA Philadelphia, Street, • 401 N. Broad NY Plains, White Avenue, • 360 Hamilton Floor – 8th NY York, New • 111 8th Avenue, Newark, NJ • 165 Halsey Street, MA Boston, • 1 Summer Street, Companies may consider upgrading their internal data centers as their primary centers data their internal option, but there upgrading consider may Companies densities and cost, and cooling power including increasing this, number of challenges to a are and full facilitynetwork optimization, redundancy. by of failure limit points multiple industries to across of customers enables a myriad Sidera business recovery, disaster edge for putting mission-critical the network’s at applications and backup. redundancy, physical SaaS, Cloud computing, continuity, state-of-the-art with secure, customers provides Sidera the Sidera throughout centers colocation high-bandwidth facilitate to positioned is strategically center Each colocation footprint. and content centers, data connectivity including carrier key business locations hotels, to providers. means Sidera That Our practice of carrier with the connectivity neutrality need. arms you you Our secure service of choice. makes the cross-connect and your provider(s) you happen between servers in a clean, equipment your protect and communications to engineered facilities are and cooling. power with redundant environment secure racks, ready power and o er controlled, temperature fully secure, are centers Our colocation services throughout colocation in six major facilities located o er We and bulk space. cabinets, network footprint. Sidera’s Colocation services today are critical because of explosive critical because of explosive services are Colocation today latency high-bandwidth, low and the need for growth data connectivity sources and data key network destinations to OVERVIEW State-of-the-Art Facilities Colocation COLOCATION SERVICES COLOCATION For more information, call 888-955-6872 or visit www.sidera.net. information, more For
DATA SHEET Sidera Colocation Services | 2
1 FEDERAL STREET, SPRINGFIELD, MA 401 N. BROAD STREET, PHILADELPHIA, PA
SPECIFICATION DESCRIPTION SPECIFICATION DESCRIPTION
Location 2nd Floor Sidera Area 38,500 sq ft
Sidera Area 3,625 sq ft Colocation Area 16,000 sq ft
Colocation Area 3,135 sq ft Floor Landing 200 psf
Floor Landing 270 psf Power USP & DC power with generator back-up
Power 30 amps DC power per cabinet with on- site Environmental Controls Liebert HVAC battery and diesel generator back-up or 20 amps AC A & B UPS power per cabinet with Security / Network 24×7 generator back-up Montoring / Support
Environmental Controls Liebert HVAC Diverse Fiber Entry Yes into the Building Security / Network 24×7 Montoring / Support
Diverse Fiber Entry Yes into the Building 111 8TH AVENUE, NEW YORK, NY - 8TH FLOOR
SPECIFICATION DESCRIPTION
360 HAMILTON AVENUE, WHITE PLAINS, NY Location 8th Floor
Colocation Area 6,572 sq ft SPECIFICATION DESCRIPTION Floor Landing 200 psf Location 1st Floor Power DC & AC UPS power available in varying Sidera Area 4,627 sq ft breaker sizes with diesel generator backup
Colocation Area 3,263 sq ft Environmental Controls CompuAire, Liebert and Florida Heat Pump HVACs Floor Landing 55 psf Security / Network 24×7 Power 30 amps DC power per cabinet with on- site Montoring / Support battery and diesel generator back-up Diverse Fiber Entry Yes Environmental Controls Liebert HVAC into the Building
Security / Network 24×7 Montoring / Support
Diverse Fiber Entry Yes 1 SUMMER STREET, BOSTON, MA into the Building SPECIFICATION DESCRIPTION
Location 4th Floor 165 HALSEY STREET, NEWARK, NJ Sidera Area 895 sq ft
SPECIFICATION DESCRIPTION Colocation Area 870 sq ft
Location 5th Floor Floor Landing 100 psf
Sidera Area 11,044 sq ft Power 30 amps DC power per cabinet with on- site battery and diesel generator back-up Colocation Area 3,410 sq ft Environmental Controls Liebert HVAC Floor Landing 100 psf Security / Network 24×7 Power Conditioned AC & DC Power with Montoring / Support Battery Backup High Density Con gurations Supported Diverse Fiber Entry Yes into the Building Environmental Controls APC In-Row Cooling with Hot Aisle Containment High Density Con gurations Supported
Security / Network 24×7 Montoring / Support
Diverse Fiber Entry Yes Sidera Networks, LLC, is the premier provider of tailored, high capacity communications into the Building services to large enterprise, carrier, and data center customers with a focus on how customers connect to cloud services and access or distribute content. Sidera Networks Diverse Fiber Available o ers a comprehensive suite of facilities-based services including: Ethernet, Wavelength, Connectivity Carrier Dark Fiber, IP, SONET, Colocation and more.
For more information, call 888-955-6872 or visit www.sidera.net. © 2012 Sidera. All rights reserved. © 2012 Sidera. All rights reserved. rights reserved. All © 2012 Sidera. Sidera Networks, LLC www.sidera.net, www.sidera.net, LLC Networks, Sidera of tailored, provider is the premier high capacity communications carrier, services enterprise, large to with a customers center and data connect customers to on how focus cloud services or distribute and access a Networks o ers Sidera content. of facilities- suite comprehensive based services including: Wavelength, Ethernet, SONET, Colocation Internet Access, Dark Fiber, and more. a ber optic network leveraging With delivers unique rights-of-way that connectivity the major to Maine to from areas metropolitan as as well Chicago, and out to Virginia Sidera and London, Toronto to access delivering to is committed solutions custom cost-e ective, with superior industrycoupled expertise, service and support. ABOUT SIDERA NETWORKS
BENEFITS OF A PRIVATE MANAGED OPTICAL NETWORK MANAGED OF A PRIVATE BENEFITS unique network assets including unique rights-of-way, Sidera’s to • Obtain access prohibitive be cost would that equipment, and deployed ultra-low-latency diversity, yourself duplicate to and transaction these assets and services application • Use performance deliver to that who use o -the-shelf competition your leapfrogs solutions. a turn-key or service, application network providing connectivity your into • Integrate control under your solution completely use proven sta that and experienced competent IT sta with technically your • Augment and upgrade operation installation, network design, best practices for Sometimes, standard o -the-shelf service o erings don’t meet the needs of carriers and businesses. carriers meet the needs of o -the-shelf and businesses. standard Sometimes, service don’t o erings technologies, multiple and as a result, complex, more become have Networking requirements networks. custom via private be supported need to area a wide applications and across protocols latency low connectivity along with high capacity, diverse, obtain custom, to Partnering with Sidera supportspecialized performance, with the stringent latency services of a you and diversity provides network. your and operating of designing the burden from network you — while o oading private business needs. core on your fully focus to you allows This IT sta with exible, your can augment Sidera managed optical network from A private will customers Your business requirements. and technical meet your custom-designed solutions to and experienced network, optical technologies the latest award-winning Sidera’s access be able to fully managed network solution. a turnkey, will enjoy you so that support sta , Demanding and bandwidth-hungry such as applications content replication, synchronous high-speed trading, and some Cloud services signi cant can place delivery, large and capacity for resources demand on available network services ability upgrade The to in a corporations. business success. timely manner is critical to OVERVIEW Tailored and Customized for Any Application Any for and Customized Tailored PRIVATE MANAGED OPTICAL NETWORKSMANAGED PRIVATE For more information, call 888-955-6872 or visit www.sidera.net. information, more For
DATA SHEET Sidera Private Managed Optical Networks | 2
MAKE OUR NETWORK YOUR NETWORK SIDERA’S NETWORK
Sidera will work with your technical sta to custom design • 3,000 on-net locations a solution that leverages Sidera’s extensive experience in • 550,000 ber miles designing, deploying and operating state-of-the-art technologies, to meet your stringent needs. • 13,500 route miles
• Design – Many of today’s businesses nd themselves in • 125 connected data centers need of a network designed and built to support their speci c networking requirements. However, the time • 40+ connected nancial exchanges and costs associated with building a private network, • 6 colocation centers and 30+ carrier hotels along with the level of specialized knowledge and expertise required to undertake this endeavor, make this option unfeasible for most companies to even consider. Sidera can provide the technical expertise and proven experience to design, build and maintain a private optical network customized to your exacting requirements.
• Equipment – Flexible equipment procurement options are available to help you meet your CapEx and/or OpEx constraints
• Installation – Sidera will provide a Project Manager to oversee all aspects of your equipment procurement, network build-out, testing and deployment - starting with a detailed project plan that is created and reviewed with your technical sta
• Network Monitoring and Support – Sidera’s NOC Service is focused on providing high quality network management supporting Dark Fiber, Dense Wave Division Multiplexing (DWDM) and Ethernet systems. Customers can choose to utilize Sidera’s NOC technicians as a primary or a backup augment to their IT sta . Sidera will perform basic event recognition, respond to alarms and alerts and log relevant information. The Sidera surveillance technician will notify you of the condition and our response. Sidera will also respond to trouble calls from your technical sta , investigate issues and provide a timely response and action plan. Sidera technicians will troubleshoot and isolate faults and will notify your sta in accordance with mutually agreed procedures
Sidera Private Managed Optical Networks can be fully customized to meet your needs. To learn more contact your Sidera Account Representative or contact us.
Sidera Networks, LLC, is the premier provider of tailored, high capacity communications services to large enterprise, carrier, and data center customers with a focus on how customers connect to cloud services and access or distribute content. Sidera Networks o ers a comprehensive suite of facilities-based services including: Ethernet, Wavelength, Dark Fiber, IP, SONET, Colocation and more.
For more information, call 888-955-6872 or visit www.sidera.net. © 2012 Sidera. All rights reserved. © 2012 Sidera. All rights reserved. rights reserved. All © 2012 Sidera. Sidera Networks, LLC www.sidera.net, www.sidera.net, LLC Networks, Sidera of tailored, provider is the premier high capacity communications carrier, services enterprise, large to with a customers center and data connect customers to on how focus cloud services or distribute and access a Networks o ers Sidera content. of facilities- suite comprehensive based services including: Wavelength, Ethernet, SONET, Colocation Internet Access, Dark Fiber, and more. a ber optic network leveraging With delivers unique rights-of-way that connectivity the major to Maine to from areas metropolitan as as well Chicago, and out to Virginia Sidera and London, Toronto to access delivering to is committed solutions custom cost-e ective, with superior industrycoupled expertise, service and support. ABOUT SIDERA NETWORKS
Today, Internet services are used for the following applications: Internet the following services for used are Today, sites individuals and remote for VPN access • IM and social media tra c • E-mail, • Internet research with customers and o ces between • Collaboration videos educational streaming Viewing • conferencing and video VoIP • e-commerce to access applications • Customer applications cloud-based to • Access backup • Data and archiving prefer Internet bandwidth or you guarantee that circuits private need dedicated you Whether requirements. your can tailor a solution to Sidera Ethernet access, switched cost-e ective However your company uses the Internet, Sidera delivers a delivers uses the Internet, Sidera company your However solution business class Internet and scalable access reliable Sidera’s the most stringent demands. will meet even that ber network, diverse high with combined high-capacity, centers, speed connections and data key peering points to employees your for and responsiveness availability ensures a primary it for and clients—be or backup connection. OVERVIEW Simple and Reliable INTERNET ACCESS SERVICE INTERNET ACCESS For more information, call 888-955-6872 or visit www.sidera.net. information, more For
DATA SHEET Sidera Internet Access Service | 2
BENEFITS FEATURES (cont.) Reliable High Speed Access Protection Today’s enterprise is dependent on reliable Internet access to • Multiple, private 10 Gbps, Tier 1 and 2 Internet connections ensures reliable access to the Internet support a wide range of business functions including basic email and web browsing to supporting access to mission • Robust, self-healing metro and backbone network critical applications. Sidera’s Business Class Internet Access infrastructure Service o ers a high-speed solution that connects your • Multiple Class of Service (CoS) options provide de ned business locations e ciently and a ordably. Whether you are service assurance across Sidera’s Switched Ethernet looking for customizable routing con gurations, low latency, network network diversity, the ability to execute critical business • Fiber routes diverse from other service providers transactions with real-time applications, or increased capacity, • Two 24×7 geographically diverse NOCs monitor network Sidera o ers a host of bene ts that make us the smarter choice status for Internet Access: Network Services • High-quality Internet Connectivity • Additional IP addresses available to meet your needs • Reliable Connections for Business Applications • IPv6-compatible, dual stack connection capable • Flexibility to Meet Business Needs • Con guration of routing and primary/secondary DNS registration • Deep Network Expertise • Connectivity and performance veri cation
FEATURES SIDERA’S NETWORK Availability You Can Rely On • 3,000 on-net locations The combination of multiple Tier 1 and 2 interconnection points, coupled with award-winning service and support ensures that • 550,000 ber miles Sidera’s Internet Access Service will be reliable and available when • 13,500 route miles needed. Our Internet Access Service o ers exible connectivity options with bandwidth rates from 1Mbps up to 10G, with the • 125 connected data centers ability to burst above subscribed bandwidth rates when needed. • 40+ connected nancial exchanges Sidera o ers a host of business class services that include exible and scalable connectivity, reliability and protection, and network • 6 colocation centers and 30+ carrier hotels services designed to ensure that your business’ online activity never skips a beat. Connectivity Options • Internet Access Service can be purchased in increments of 100 Mbps up to 10 Gbps of bandwidth - Ethernet: 1 Gbps or 10 Gbps ports - Dedicated Internet Access with Ethernet hand-o : 100Mbps up to 10 Gbps • Committed data rates can start low and scale with tra c growth • Burstable bandwidth option is available to handle peak tra c loads automatically and a ordably on Switched Ethernet connections.
Sidera Networks, LLC, is the premier provider of tailored, high capacity communications services to large enterprise, carrier, and data center customers with a focus on how customers connect to cloud services and access or distribute content. Sidera Networks o ers a comprehensive suite of facilities-based services including: Ethernet, Wavelength, Dark Fiber, IP, SONET, Colocation and more.
For more information, call 888-955-6872 or visit www.sidera.net. © 2012 Sidera. All rights reserved. © 2012 Sidera. All rights reserved. rights reserved. All © 2012 Sidera. Sidera Networks, LLC www.sidera.net, www.sidera.net, LLC Networks, Sidera of tailored, provider is the premier high capacity communications carrier, services enterprise, large to with a customers center and data connect customers to on how focus cloud services or distribute and access a Networks o ers Sidera content. of facilities- suite comprehensive based services including: Wavelength, Ethernet, SONET, Colocation Internet Access, Dark Fiber, and more. a ber optic network leveraging With delivers unique rights-of-way that connectivity the major to Maine to from areas metropolitan as as well Chicago, and out to Virginia Sidera and London, Toronto to access delivering to is committed solutions custom cost-e ective, with superior industrycoupled expertise, service and support. ABOUT SIDERA NETWORKS
Sidera’s Ethernet services and ubiquity the reliability combine of Carrier Ethernet with Sidera’s is services an e cient, result deliver The that transportnext-generation area technology. metro vertical requirement. any or application for ready easily managed network that’s fully restorable, of decide the amount to you exibility of Carrier Ethernet allows the natural Additionally, it can scale in the that support with the assurance need to now applications bandwidth you your the bandwidth delivers process design custom simplicityThe of Ethernet and Sidera’s future. IT budget. within your Virtual Private Ethernet Line (EPL), business Ethernet include Ethernet solutions Private Sidera’s 2 point-to-point, support Layer With for LAN (E-LAN), and E-Tree. Line (EVPL), Ethernet Private seamlessly to enables you Sidera topologies, multipoint to and multi-point point-to-multipoint and beyond. area metro the building into your Ethernet network from extend your design, circuit access ber backbone,optional protected along with diverse private, Sidera’s the Carrier Ethernet Combining alternatives. business continuity solution for a robust provides businesses with a presence solution for service a total o ers with transport areas metro between in multiple cities. (MEF) 9 and Ethernet Forum both Metro receive to one of the rst providers was Sidera skilled Ethernet services. Sidera’s metro high quality14 certi cations and reliable assure to ensure the network (NOC) 24x7 to monitor proactively technicians Center Network Operations and responsiveness. reliability From healthcare providers trying to improve patient care care patient trying providers improve to healthcare From banks that to hospitals, connecting facilities to imaging by with connect o ces cost-e ectively branch need to Ethernet Services the go-to become HQs, have regional and servicedata high-performance, reliable, for cost-e cient connectivity. OVERVIEW LAN Extension and Private Line Services for Any Application Services Line Any LAN Extension for and Private ETHERNET SERVICES For more information, call 888-955-6872 or visit www.sidera.net. information, more For
DATA SHEET Sidera Ethernet Services | 2
TECHNICAL SPECIFICATIONS
SPECIFICATION EPL EVPL, E-LAN, E-TREE
Technology Layer 2 Ethernet over DWDM or ber Layer 2 Ethernet over DWDM or ber
Throughput 100Mbps–1Gbps 100Mbps - 10Gbps
Interface GigE or 10GigE GigE or 10GigE
Framing Jumbo Frames up to 9100 Jumbo Frames up to 9100
Network Management 24x7 monitoring and surveillance 24x7 monitoring and surveillance
Network Options Long-haul and metro con gurations Long-haul and metro con gurations
Availability Available at most on-net locations throughout the Available at most on-net locations throughout the Sidera network Sidera network
Architecture Point-to-point Point-to-point, point to multipoint, multipoint-to-multipoint, and rooted multipoint
BENEFITS FEATURES WAN Connectivity that Meets Your Needs: • Highly scalable and variable transport speeds from from 100Mbs to 10Gbs Ethernet 100 Mbps to 10 Gbps con gurations Sidera’s business Ethernet solutions enable the extension of LAN • Available in switched and dedicated bandwidth con gurations infrastructure for WAN connectivity, providing dedicated or virtual • EPL: Point-to-point private line service private line services. Our Ethernet solution provides committed information rates from 100Mbs to 10Gbs, with guaranteed network • EVPL: Point-to-multipoint WAN service performance. • E-LAN: Multipoint-to-multipoint service A wide range of dedicated and switched bandwidth options—designed to meet your needs—o er exibility • E-Tree: Rooted multipoint service in service delivery: • Dedicated access links with multiple protection options • EPL: Dedicated UNIs for point to point connections, simple and secure • Resilient, high availability core transport services for high • EVPL: A exible, virtualized option allowing multiple reliability applications and connections to run over a converged interface • Standards-based IEEE Ethernet service for Layer 2 transport • E-LAN: Transparent LAN service and multipoint VPNs • E-Tree: Rooted multipoint service • 802.1Q VLAN and 802.1 QinQ tunneling supported Four Classes of Service are designed to provide the routing options • MEF 9 and MEF 14 certi ed necessary to manage tra c while ensuring application • 24×7 network monitoring performance: • Mission Critical: Ultra high availability, superior performance, lowest latency (requires redundant access connection) *Not all features are available in all markets. Please contact us for • Business Critical: High availability, high performance more information. • Business Priority: Enhanced performance • Standard: Standard performance Sidera’s Ethernet service includes: • Seamless interconnection with no additional equipment on your premises, reducing equipment capital costs. • No protocol conversion is required, ensuring interoperability between LAN and MAN, simplifying installation & turn-up. • Ethernet is more cost e ective on both a cost per bit and cost per port basis versus xed TDM technologies.
• Easier installation and management allows for rapid provisioning Sidera Networks, LLC, is the premier provider of tailored, high capacity communications compared to other platforms. services to large enterprise, carrier, and data center customers with a focus on how • Flexible bandwidth allows you to pay as you grow. customers connect to cloud services and access or distribute content. Sidera Networks • Scalable for long term network evolution connectivity. o ers a comprehensive suite of facilities-based services including: Ethernet, Wavelength, Dark Fiber, IP, SONET, Colocation and more.
For more information, call 888-955-6872 or visit www.sidera.net. © 2012 Sidera. All rights reserved. APPENDIX 1 LIST OF AVAILABLE SERVICES
Dedicated Transport Services
Each Dedicated Transport Service will be provisioned across the Sidera network as Protected, or Unprotected and handed off to the Customer as an electrical, two (2) fiber or four (4) fiber connection as specified in the applicable Service Order. Each Service will be billed on a fixed monthly basis, and will generally be available to Customer for use, twenty-four (24) hours a day, seven (7) days a week. Sidera provides two basic configurations for Dedicated Transport Service: Point- to-Point Service, and Point-to- Multipoint (Hubbed) Service. All service types are not offered at all locations. Service may be offered by or through the Sidera Affiliate identified in a Service Order.
Protected Service. “Protected Service” shall mean On-Net Service designated by Sidera as having redundancy of route, facilities and power and card protection (i.e., diversely routed facilities, power back- up and card protection). In the event of an equipment failure or a fiber cut between the service On-Net locations demarcation point, the service will automatically be re-routed to a “protect” path. Customer hand-off protection is limited to services delivered over a four (4) fiber hand-off connection.
Unprotected Service. “Unprotected Service” shall mean any On-Net or Off-Net Service designated by Sidera as not fully redundant in route or power or not having card protection (i.e., flatly routed facilities, no power back-up or no card protection).
Point-to-Point Transport
Dedicated Transport Services are available between Sidera designated locations on a point-to- point basis. Service may be ordered between Customer POPs, the Customer POP and the Sidera POP, and/or the Customer POP and an End User building. Point-to-Point Service allows two (2) Customer-designated locations to be connected by one (1) dedicated transport service. Sidera offers Point-to-Point Transport services at the following standard speeds: DS-1 (1.544 Mbps) DS-3 (44.736 Mbps) OC-3/OC-3c (155.52Mbps) OC-12/OC-12c (622.080 Mbps) OC-48/OC-48c (2,488.320 Mbps) OC-192 (9,953.28 Mbps) Ethernet (1 – 1,000 Mbps) 1.25 Gbps Wavelength 2.5 Gbps Wavelength 10 Gbps Wavelength
Point-to-Multipoint Transport
Point-to-Multipoint Service allows Customer to aggregate multiple lower capacity dedicated transport services originating or terminating at multiple locations onto one higher capacity service
1 interface originating or terminating at a single Customer or Sidera location. Sometimes referred to as “Hub and Drops” or “Hub and Spoke”, Point-to-Multipoint service is provisioned from a single customer interface point (A) to multiple termination points across the Sidera network (B- Z). The aggregate bandwidth sum of sites B-Z must be less than or equal to the bandwidth available at Customer interface point (A). Sidera offers Point-to-Multipoint Transport services at the following speeds:
Hub DS-3 (44.736Mbps) OC-3 (155.52Mbps) OC-12 (622.080 Mbps) OC-48 (2,488.320 Mbps) OC-192 (9,953.28 Mbps)
Drops DS-1 (1.544 Mbps) DS-3 (44.736 Mbps) OC-3/OC-3c (155.52Mbps) OC-12/OC-12c (622.080 Mbps) OC-48/OC-48c (2,488.320 Mbps)
ON-NET/TYPE I SERVICES
“WDM”/Wavelength Services
1.25 Gbps Wavelength Service. This service is a dedicated, 1.25 Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
2.5 Gbps Wavelength Service. This service is a dedicated, 2.5 Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
10 Gbps Wavelength Service. This service is a dedicated, 10Gbps capacity service that supports a variety of protocols and protection configurations to meet the Customer’s needs and requirements.
SONET/TDM Services
OC-192 Service. This is a dedicated full duplex SONET service with a line speed of 9.9 Mbps and is configured with 192 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 192 DS3 services.
OC-48C Service. This is a dedicated full duplex SONET service that operates at 2,488.320 Mbps and is configured as one STS-48C channel without discrete STS1 signaling paths. Transparent DCC is not supported.
2 OC-48 Service. This is a dedicated full duplex SONET service with a line speed of 2,488.320 Mbps and is configured with 48 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 48 DS3 services.
OC-12C Service. This is a dedicated full duplex SONET service that operates at 622.080 Mbps and is configured as one STS-12C channel without discrete STS-1 signaling paths. Transparent DCC is not supported.
OC-12 Service. This is a dedicated full duplex SONET service that operates at 622.080 Mbps and is configured with 12 discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 12 DS3 services or 336 DS1 Services.
OC-3C Service. This is a dedicated full duplex SONET service that operates at 155.520 Mbps and is configured with 1 STS-3C channel without discrete STS-1 signaling. Transparent DCC is not supported.
OC-3 Service. This is a dedicated full duplex SONET service that operates at 155.520 Mbps and is configured with three (3) discrete STS-1 signaling paths of 51.84 Mbps each. Transparent DCC is not supported. This service supports 3 DS3 services or 84 DS1 Services.
DS-3 Service. This service is a dedicated full duplex asynchronous service that operates at 44.736 Mbps and supports C-bit or M13 framing. The DS-3 Service has the equivalent capacity of 28 DS-1 Services at 1.544 Mbps or 672 Voice Grade (“VG”) services or 672 DS-0 Services at 56/64 Kbps.
DS-1 Service. This service is a dedicated full duplex asynchronous services that operates at 1.544 Mbps and supports both DS-1 line coding formats of “AMI” (Alternate Mark Inversion) and “B8ZS (Binary 8 Zero Substitution), and both framing formats of Superframe (D4) and Extended Superframe. DS-1 Service has the equivalent capacity of 24 Voice Grade (“VG”) services or 24 DS-0 services. AMI can support 24 56 Kbps channels and B8ZS can support 24 64 Kbps channels.
Ethernet Services Point-to-Point Ethernet. Point-to-Point Ethernet Service is configured between two customer locations (defined as A and Z). Point-to-Point Ethernet Service is available at the following rates: 1.5, 3.0, 4.5, 6.0, 7.5, 9.0, 10.5 and 12 Mbps using bonded DS-1 facilities. 45 & 90 Mbps using DS-3 facilities. 10 Mbps to 100 Mbs in 10 Mbps increments delivered via a 10/100 Mbps interface. 100 Mbps to 600 Mbs in 50 Mbps increments delivered via a 1,000 Mbps (GbE) interface. 1,000 Mbps delivered via a 1,000 Mbps (GbE) interface.
Sidera’s Point-to-Point Ethernet Service conforms to applicable Ethernet standards and is MEF 9 & MEF 14 certified. Not all rates are available in all locations.
3 Switched Ethernet Service. Sidera’s Switched Ethernet offering is configured in a one-to- many topology and facilitates communications between multiple customer locations. The Switched Ethernet Service can be configured as point-to-point, point-to-multipoint, or multipoint-to-multipoint and is compliant with MEF defined E-Line (EPL and EVPL) and E-LAN services. Sidera’s standards-based Switched Ethernet service for Layer 2 transport is available at the following interface rates:
10 Mbps to 100 Mbps in 5 Mbps increments (IEEE 802.3) delivered via a 10/100 interface. . All sub 100 Mbps services are delivered via a 10/100 Mbps interface that is scaled according to customer request. This service offering conforms to IEEE 802.3u standards. 150 Mbps to 1000 Mbps in 50 Mbs increments. . All sub 1,000 Mbps services are delivered via an IEEE 802.3z compliant interface (GbE) at speeds requested by the customer.
Sidera’s Switched Ethernet Service conforms to applicable Ethernet standards and is MEF 9 & MEF 14 certified. Not all rates are available in all locations.
Internet Services
Internet Access. Internet Access is a Layer 3 IP transit service providing access to the global Internet. Internet Access is available with a single port on the Customer’s premise and a single port at Sidera’s Internet gateways. Redundant service to an alternate Sidera internet gateway may be available upon special request.
Internet Access over dedicated transport facilities may be available at the following rates:
1.5, 3.0, 4.5, 6.0, 7.5, 9.0, 10.5 and 12 Mbps using DS-1 or bonded DS-1 facilities 45 & 90 Mbps using DS-3 facilities. 50 & 100 Mbps delivered via a 10/100 Mbps interface 50 – 1000 Mbps in 50 Mbps increments via a 1000 Mbps interface (GbE)
Internet Access over the Switched Ethernet Service platform is only available On-Net and at the following rates: 5 to 100 Mbps in 5 Mbps increments delivered via a 10/100 Mbps interface 150 – 1,000 Mbps in 50 Mbps increments delivered via a 1,000 Mbps (GbE) interface.
IP Addresses. Customer may order up to eight (8) IP addresses. If Customer orders more than eight (8) IP addresses, Customer shall complete an IP address justification form. Customer may choose to provide its own IP addresses.
Domain Name Service (“DNS”). Primary and Secondary Domain Name System service. The Domain Name System is a hierarchical, distributed method of organizing the name
4 space of the Internet. The Domain Name System administratively groups hosts into a hierarchy of authority that allows addressing and other information to be widely distributed and maintained. By providing Customer DNS, Sidera helps eliminate dependence on a centrally maintained file that maps host names to addresses.
Change Orders, Move Orders and Other Service Change Requests
A Non Recurring Charge (“NRC”) will apply for the following requests. The specific amount charged will be detailed in the associated service order:
Change Orders: A change involves a Customer’s request to change a feature or attribute of an implemented service. An example of a Change Order is when the Customer initially ordered and Sidera delivered a Channelized DS-3 and the Customer later requests a clear channel DS-3.
Move Orders: A move involves a Customer request to move a circuit from one Sidera LIT location to another Sidera LIT location. A request to move a circuit from a Sidera LIT location to an Off-Net location will not be permitted under a Move Order.
BGP Customer Set-Up: A request to set up Border Gateway Patrol after a circuit is implemented and accepted will be subject to a set-up fee. For example, a BGP Customer Set-Up fee applies if the Customer requires Sidera’s assistance in setting up BGP routing post-implementation.
DNS and Reverse DNS Change Orders: No fee shall be required for the first order placed in a given calendar month. Each Customer may place one free order per month; provided, however, that the free order will not transfer or carry over to another month or other company.
Dispatch for Non-Sidera Trouble fee: A non-Sidera Trouble fee will apply when (i) Customer requests a Sidera technician to the Customer’s site, (ii) the Sidera NOC has diagnosed that the Customer’s Sidera service or circuit is trouble-free and (iii) the Sidera technician verifies the NOC diagnosis.
OFF-NET/TYPE II SERVICES
Off-Net Services are provided on an individual case basis. Sidera will consider in good faith requests made by Customer by means of an RFQ (Request for Quote).
COLLOCATION:
Collocation is a service where Sidera grants Customer the right to locate telecommunications equipment and associated support systems and cabling in a Sidera facility for the purpose of interconnecting to the Sidera Network. Collocation Services are available and must be documented by a collocation agreement or amendment signed by both parties
5 APPENDIX 2 NETWORK TRANSPORT TECHNICAL SPECIFICATIONS AND SERVICE LEVEL OBJECTIVES
The following provides transmission performance objectives for Services covering the bi-directional path as specified in the Service Order and measured from the Point of Termination on a 24 hours per day, seven days per week basis. It does not apply in cases of fiber cuts and other events as detailed in the Agreement or Customer’s failure to use SONET equipment with automatic protected switching capabilities. Except as expressly specified in this Appendix 2 or in an applicable Service Order Form, no Service Level Objectives or other performance guarantees are extended to Unprotected Services.
Service Availability Objective Node to Node:
Service Availability
ProtectedSONET–4FiberHand-off 99.999% ProtectedSONET–2FiberHand-off 99.99% ProtectedWDM–2FiberHand-off 99.99% ProtectedEthernet–2FiberHand-off 99.99%
Unprotected SONET – 2 Fiber Hand-off 99.90% UnprotectedWDM–2FiberHand-off 99.90% UnprotectedEthernet– 2 Fiber Hand-off 99.90%
DS-3 Protected1 99.99% DS-1 Protected1 99.99%
1 DS-3 and/or DS-1 availability can not be greater than the underlying availability of the SONET Service used to deliver the DS-3 or DS-1.
Service Performance
SERVICE BER PROPAGATION DELAY1 (t) WDM 1x10-9 0.005mS/km + 0.25mS SONET 1x10-9 0.005mS/km + 0.25mS DS-3 1x10-9 0.005mS/km + 0.25mS DS-1 1x10-9 0.005mS/km + 0.25mS
SERVICE FRAME DELAY1 FRAME DELAY VARIATION FRAME LOSS (t) (∆t) (%) Ethernet Rate & Frame size < 1ms < 1% dependant 1 Propagation Delay and Frame Delay performance is stated as one-way, not round trip. Delay will be calculated based on Sidera route mileage, not line of site air mileage
6 Sidera Standard Interface Characteristics
Sidera electrical interfaces have the following characteristics:
DS1 Bit Rate: 1.544 Mbps +/- 32 ppm Frame Format: Off, SF (D4), ESF Line Code: AMI, B8ZS Input Impedance: 100 ohms Cable Loss: Max 655 ft., ABAM #22 AWG AIS: TR-TSY-000191 compliant DS3 Bit Rate: 44.736 Mbps +/- 20 ppm Frame Format: M13; C-bit; Clear Channel Line Code: B3ZS Termination: Unbalanced coaxial cable Input Impedance: 75 ohms +/-5% Cable Loss: Max 450 ft for cable 734A, RG-59, 728A. Max 79 ft for RG-179 AIS: TR-TSY-000191 compliant Ethernet: Bit Rate: 10/100 Mbps Termination: RJ-45 (8 pin modular) - ANSI/TIA/EIA-568-A (1995) Cable: CAT-5 UTP (unshielded twisted pair) Input Impedance: 100 ohms +/-5% Link Reach: 100m
Unless otherwise provided in a mutually agreed upon Service Order, Sidera will use 1310nm IR (intermediate reach) optics to connect to the Customer for WDM, SONET, and Gigabit Ethernet services. The actual reach of the IR optics is dependant on the quality of the fiber or cable from the Sidera termination point to the Customer’s location. Optical interfaces at other wavelengths and power may be available and may be used to achieve an optimal circuit design.
Service Characteristics
TDM Background Bit Error Ratio (“BBER”): For DS-1 and DS-3: 1x 10 -11 Frame format: Transparent to framing Maximum Consecutive Zeros (DS-1): 15 ErrorBursts(“BES”): Nomorethan1eventsecondper24hours ErrorFreeSeconds(“EFS”): DS-1-99.995%;nomorethan3erroredseconds over a 24 hour period across the Sidera SONET network BiPolarViolations: None Clocking: Derived from T1 source, either Customer or Sidera. Stratum 2 level clocking traceable to a Stratum 1 level source. IndustrySpecifications AllCircuitsmustmeetapplicablespecifications contained in Bellcore FR-NWT-000440
7 Ethernet
Sidera’s 10/100 and 1Gbs Ethernet services are delivered to an End-User’s building via single mode fiber optic cabling and connected via SC fiber connectors to a Sidera-owned Ethernet device resident in the End-User’s building.
Sidera’s 10Mbps and 100Mbps Ethernet service provides Customer and End-Users with connectivity handoffs (RJ-45, 8 pin modular connectors) that support Ethernet frame transmission over standard 4-pair, 100 ohm, Category 5 (CAT-5) unshielded twisted pair (UTP) balanced copper wiring for distances up to 100 meters, as defined by the ANSI/TIA/EIA-568-A (1995) cabling standard.
Sidera’s 1 Gbs Ethernet services are delivered to customer premises via fiber optic cabling and support Ethernet transport service at the maximum speed of 1 Gbs. Sidera switches operate in full duplex mode. Customer may request for the connectivity handoff to be 1000 Base LX or 1000 Base SX with SC fiber connectors as the physical interface.
Sidera’s Switched Ethernet Service utilizes IEEE 802.1/Q Layer 2 VLANs (Virtual LANs) for Customer traffic segmentation. The 802.1Q standard makes use of the concepts and mechanisms of LAN Bridging that were introduced by ISO/IEC 15802-3, and defines additional mechanisms that allow the implementation of Virtual Bridged LANs.
VLANs facilitate administration of logical groups of stations in disparate locations that can communicate as if they were on the same LAN. VLANS facilitate easier administration of moves, adds, and changes in members of these groups.
A VLAN is defined by the IEEE as “a subset of the active topology of a Bridged Local Area Network. Associated with each VLAN is a VLAN Identifier (VID).”
Internet Access Service Level Objective
The following performance targets and obligations apply to Sidera’s Internet Access products:
Sidera IP Network:
For purposes of this SLA, the “Sidera IP Network” consists of the network access port and the Sidera IP backbone network. The Sidera IP backbone network includes Sidera•provided routers and transmission. Network Availability Objective The Sidera IP Network shall be available to Customer one•hundred percent (100%) of the time. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full hour of Service non•availability.
Latency Objective The Sidera IP backbone network shall have an average round•trip packet transit time within the Sidera IP backbone network of no more than 65ms. This average latency shall be measured as the average of
8 15•minute samples across the Sidera IP backbone network taken in representative fashion throughout a calendar month. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full 1ms exceeding the 65ms average.
Packet Loss Objective The Sidera IP Network shall have an average packet loss for transport within the Sidera IP Network of no more than one percent (1%) during any calendar month. If this Objective is not met during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full percentage point above the one percent (1%) average maximum.
Network Jitter Objective The Sidera IP Network shall not exceed a maximum average network jitter delay of more than 1ms during any calendar month. If this Objective is not satisfied during a calendar month, Customer will be credited one•thirtieth (1/30) of the MRC for each full millisecond (1ms) exceeding the 1ms average.
Limitations on Service Level Objectives Each of the Service Level Objectives is subject to the following performance and measurement limitations:
(1) Customer must contact Sidera’s Network Operations Center within 30 days of the outage or Service Level Objective Deficiency, and must open a ticket and request an SLA credit in writing before becoming eligible for any credit;
(2) The total amount credited may not exceed the applicable MRC for the affected Service;
(3) Service Level Objectives apply to On Net services only, and shall not include local loops or Off Net/Type II services of any kind; and
(4) Service Level Objectives and any associated credits shall not apply to any Internet Access services containing or affected by Customer Premise Equipment (CPE) or any other Customer provided equipment; Customer's Local Area Network (LAN); any scheduled maintenance event; any Customer•caused Service interruptions (including but not limited to those resulting from the action or inaction of third parties Customer controls or has the capability to control); interconnections to or from, and connectivity within, other Internet Service Provider (ISP) networks; and force majeure events as defined in the Customer’s Master Service Agreement.
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