Directory of Service Providers
ASYLUM-RELATED GOVERNMENT AGENCIES AND LEGAL ASSISTANCE
Agency for the Welfare of International Protection Refugee Appeals Board Immigration Appeals Board Asylum Seekers (AWAS) Agency (formerly the Office of (Hears appeals of decisions (Hears appeals related to the (Manages reception centres) the Refugee Commissioner) issued by the Office of the refusal, annulment or Block C, Belt is-Sebh, Floriana (Receives, processes and Refugee Commissioner) revocation of visas) Tel: 25687200 determines applications for 109, Old Mint Street, Valletta 109, Old Mint Street, Valletta Email: [email protected] international protection) Tel: 25689459 Tel: 25689461 Web: awas.gov.mt 37/39, Rue D’Argens, Msida Email: Email: Tel: 21255257 foi- immigrationappealsboard@g Email: [email protected] ov.mt [email protected] Web: homeaffairs.gov.mt Detention Services Immigration Police Legal Aid Malta Legal clinic (Manage detention (Controls points of entry and (Free legal representation) (Legal consultations provided centres) processes visas) 188-189, Old Bakery Street, by law students under Yellow House, Safi Police General Headquarters, St. Valletta supervision) B Barracks, Safi Calcedonius Square, Tel: 22471500 Cottonera Resource Centre, St Tel: 21642768 Floriana, FRN 1530 Email: Edward Street, Fortini, Email: [email protected] Tel: 2122 4001 [email protected] Vittoriosa Web: Web: [email protected] Tel: 23407801 homeaffairs.gov.mt Facebook: @legalaidmalta2018 Email: [email protected] Web: um.edu.mt/services/resource centres/crc/communityoutrea ch Facebook: @um.cottonerarc
UNHCR Country Office in Jesuit Refugee Services (JRS) Aditus Women’s Rights Foundation Malta (Free legal assistance and (Free legal assistance) (Free legal assistance for (Can offer support in the social work services including 'Rhea Bldg', 1A, Triq is- women and trafficking asylum procedure) employment, healthcare and Santissima Trinitá, survivors) 52, Mountbatten Street, psychological support) Ħamrun 203/1 Vincenti Buildings, Old Hamrun 50, Saint Aloysius Sports Tel: 20106295, 99805403 Bakery Street, Valletta Tel: 22489400 Complex, Triq ix-Xorrox, Email: [email protected] Freephone: 80062149 Email: [email protected] B'Kara Web: aditus.org.mt Tel: 79708615 Web: www.unhcr.org/mt/ Tel: 21442751, 99214445 Facebook: Email: [email protected] Email: [email protected] @aditus.accessingrights Web: wrf.org.mt Web: jrsmalta.org Facebook: @wrfmalta Facebook: @jrsmaltapage
1 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
EMPLOYMENT Jobsplus (ex-ETC) Jobsplus Job Brokerage Social Security Department National Commission for the (Employment support & Office (National Insurance Promotion of Equality (NCPE) training) (Temporary employment) contributions and/or social (Receives and investigates Head Office, Xatt il-Mollijiet benefits) complaints of discrimination) Birzebbuga Road, Hal Far Marsa 38, Triq L-Ordinanza, Valletta Gattard House, Triq Nazzjonali, Freephone: 153 (next to entrance to IRC) Freephone: 153 Blata l-Bajda, Hamrun Tel: 22201100 Freephone: 153 Email: [email protected] Tel: 22957850 Email: [email protected] Tel: 2220 1781/3 Web: socialsecurity.gov.mt Email: [email protected] Web: jobsplus.gov.mt Email: Facebook: @DSSMalta Web: equality.gov.mt Facebook: @jobsplusmalta [email protected] Facebook: @NCPE.Malta Gozo: Web: jobsplus.gov.mt Check website for Sir Arturio Mercieca Street, information on district Victoria offices. Freephone: 153 Tel: 2220 1950
Department of Inland Department for Industrial General Workers Union Voice of the Workers/ Revenue (Income Tax) and Employment Relations (GWU) (Organisation which Unjoni Haddiema Maghqudin Block 4, Vincenzo Dimech (DIER) (Receives complaints protects employees) (UHM) (Organisation which Street, Floriana on employment conditions) Workers’ Memorial Building, protects employees) Freephone: 153 121, Melita Street, Valletta South Street, Valletta Dar Reggie Miller, St. Thomas Email: Tel: 21224245/6 Freephone: 25679200 Street, Floriana [email protected] Email: [email protected] Email: [email protected] Tel: 25905000 Web: ird.gov.mt Web: dier.gov.mt Web: gwu.org.mt Email: [email protected] Gozo: Web: uhm.org.mt Triq Enrico Mizzi, Victoria Facebook: @UHMMalta
Business First Malta Microfinance African Media Association Jesuit Refugee Services (JRS) (Support for start-ups) (Interest free loans for Malta (Free legal assistance and social Centru Joseph Grech, 2nd education, rent, business) (Employment support) work services including Floor, Cobalt House, Notabile St. Andrew’s International Email: employment, healthcare and Road Centre, 212, Old Bakery [email protected] psychological support) Mriehel, B'Kara Street, Website: 50, Saint Aloysius Sports Complex, Freephone: 144 Valletta africanmediamalta.com Triq ix-Xorrox, B'Kara Email: Tel: 21225542, 99005648 Facebook: Tel: 21442751, 99214445 [email protected] E-mail: @africanmediamalta Email: [email protected] Web: businessfirst.com.mt contact.maltamicrofinance@ Web: jrsmalta.org Facebook: @business.f1rst gmail.com; Web: Facebook: @jrsmaltapage maltamicrofinance.org Facebook: Malta Microfinance Ltd Integra Foundation Peacelab Information Centre (Language support & drop-in (CV and job-search support) centre) Peacelab,Triq Hal Far, Zurrieq Dinja Wahda,124, St Ursola Monday and Wednesday: Street, Valletta 09:30 to 13:00 Tel: 99978386 Email: [email protected] Facebook: @integrafoundation 2 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
EDUCATION Ministry for Education and Department for Further Studies Migrant Learners Unit Free Childcare Scheme Employment and Adult Education (Promotes inclusion of (Provision of free childcare (Government entity (Life Long Learning) migrant students) for parent/s in employment responsible for education (Evening courses) Room 313, Ministry for or education) and employment) Ministry for Education and Education and Employment Jobsplus – Free Childcare Great Siege Road, Floriana Employment, Great Siege Road, Great Siege Road, Floriana Scheme Office, Ministry for Tel: 25980000 Floriana Tel: 25982711, 25982712, Education and Employment, Web: education.gov.mt Freephone: 153 25982716 Great Siege Road, Floriana Facebook: @edukazzjoni Tel: 25982290, 25982291, Email: [email protected] Tel: 25981167 / 25981168 25982292, 25982293 Web: Email: Email: [email protected] migrantlearnersunit.gov.mt [email protected] Web: lifelonglearning.gov.mt Facebook: Web: Facebook: @Lifelonglearningmalta @migrantlearnersunitmalta education.gov.mt/en/Pages /Free-Childcare.aspx
University of Malta Malta Qualifications Recognition Higher Secondary School Institute of Tourism Studies (Tertiary education Information Centre (MQRIC) (Post-secondary education) (ITS) institution) within National Commission for Giovanni Curmi Higher (Further education in Tal-Qroqq, Msida, Further and Higher Education Secondary School, Triq il- relation to hospitality & Tel: 23402340 (NCFHE) Kbira, Naxxar event management) Web: www.um.edu.mt (Recognition of qualifications) Tel: 21416422 ITS Main Campus, Aviation Facebook: Triq J Abela Scolaro, Hamrun Park, Aviation Avenue,Ħal Email: [email protected] @universityofmalta Freephone: 153 Luqa Email: [email protected], Web: www.gchss.edu.mt Tel: 23793100 [email protected] Email: [email protected] Web: ncfhe.gov.mt Web: its.edu.mt Facebook: @instituteoftourismstudies
ITS Gozo Campus Malta College of Arts, Science and MCAST Gozo Campus Intercultural & Anti-Racism Triq l-Isqof Buttigieg, Qala, Technology (MCAST) JF De Chambray Unit Gozo (College for vocational and higher Street, Ghajnsielem (English, Maltese and Tel: 23793400 education) Tel: 23987665 cultural orientation classes Email: [email protected] MCAST Main Campus, Triq Kordin, Email: and integration support) Web: its.edu.mt Paola [email protected] A3 Towers, Level 0, Facebook: Tel: 23987100 Web: mcast.edu.mt Triq l-Arkata, Paola @instituteoftourismstudies Email: Facebook: @mcastgozo Tel: 22263210 [email protected] Email: [email protected] Web: mcast.edu.mt Web: integration.gov.mt Facebook: @MCASTmt
Jesuit Refugee Services Integra Foundation National Council of Women Blue Door English - (JRS) (Language support & drop-in (Various courses) St. Andrew’s International (Free legal assistance and centre) Pope Pius XII Flats, Centre social work services Dinja Wahda,124, St Ursola Street, Mountbatten Street, Blata l- (English classes) including employment, Valletta Bajda. 212, Old Bakery Street, healthcare and Tel: 99978386 Tel: 21248881, 21246982 Valletta psychological support) Tel: 99639770 3 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
50, Saint Aloysius Sports Email: Email: Email: Complex, Triq ix-Xorrox, [email protected] [email protected] [email protected] B'Kara Facebook: @integrafoundation Web: ncwmalta.com Web: Tel: 21442751, 99214445 Facebook: @ncw.malta https://www.standrewsmalt Email: [email protected] a.com/ Web: jrsmalta.org Facebook: Facebook: @jrsmaltapage @bluedoorenglish.org
HEALTH SERVICES Mater Dei Hospital Gozo General Hospital Floriana Health Centre Kirkop Health Centre (Malta’s largest public general (Gozo’s public general hospital) (Cultural mediation available) (Cultural mediation hospital) Triq l-Arcisqof Pietru Pace, F.S. Fenech Street, Floriana available) Triq Dun Karm Psaila, Msida Victoria Tel: 25680200 Triq Danny Cremona, Tel: 25450000 Tel: 21561600 Email: [email protected] Kirkop. KKP1703 Email: Email: info- Web: health.gov.mt Tel: 21681267, [email protected] [email protected] Facebook: 23348000 Web: health.gov.mt Web: stewardmalta.org/gozo- @primaryhealthcaremalta Email: Facebook: @materdeihospital general customercare.phc@gov. mt Web: health.gov.mt Facebook: @primaryhealthcaremalt a Mental Health Services Richmond Foundation Sexual Assault Response Team at Jesuit Refugee Services Mount Carmel Hospital, Triq (Community mental health Mater Dei Hospital (JRS) Notabile, Attard services) (Specialist team working with (Free legal assistance Tel: 424, St Joseph High Road, survivors of sexual assault) and social work services 23304444, 23304445 St Venera Triq Dun Karm Psaila, Msida including employment, Email: Tel: 21224580, 21482336, 21 Email: [email protected] healthcare and [email protected] 480045 Web: psychological support) b: health.gov.mt Freephone 1770 deputyprimeminister.gov.mt/e 50, Saint Aloysius Sports Email: [email protected] n/MDH/Pages/MDH-Sexual- Complex, Triq ix-Xorrox, Web: richmond.org.mt Assault-Response-Team.aspx B'Kara Facebook: Richmond Tel: 21442751, Foundation - Malta Operates 24/7 on call basis. 99214445 Further info provided by VSM Email: [email protected] during office hours: 21228333 Web: jrsmalta.org Facebook: @jrsmaltapage Caritas Malta (Substance abuse rehabilitation programs) 5, Triq l-Iljun, Floriana Tel: 25906600 Email: [email protected] Web: caritasmalta.org/ Facebook: @CaritasMalta
4 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
OTHER SERVICES Emergency Services 112 Supportline 179 Aġenzija Appogg Gozo Social Work Unit The number for all emergency Call 179 to report child abuse, for (Psycho-social welfare services) Ta’ l-Ibragg Street, Victoria services in Malta (ambulance, assistance on domestic violence, 36, Triq San Luqa, (Near Gozo General Hospital fire and police) is 112. homelessness, suicidal tendencies, Gwardamanga main entrance) marital and/or family problems, Tel: 2295 9000 Tel: 22156630/22156635 loneliness, emotional difficulties, Email: [email protected] Web: behavioral problems, depression Web: fsws.gov.mt/en/appogg https://mgoz.gov.mt/en/Page and other mental health issues, Facebook: @fswsmt s/Services%20Gozo/ChildandF human trafficking, substance amilyWelfare.aspx abuse, and Email: gambling, amongst others. [email protected]
Aġenzija Sapport Commission for the Rights of Housing Authority Intercultural & Anti-Racism (Support for people with Persons with Disability (Social housing and/or rent Unit disabilities) (Support for assistive subsidy) (English, Maltese and cultural Triq Patri Ġwann Azzopardi, equipment, blue badge, other 22, Pietro Floriani Street, orientation classes and Santa Venera services) Floriana integration support) Tel: 2256 8000 G5 Offices, Psaila Street, B’Kara Freephone: 8007 2232 Human Rights and Integration Email: [email protected] Tel: 22267600 Tel: 2299 1000 Directorate, Ministry for Web: sapport.gov.mt Email: [email protected] Email: European Affairs and Equality. Facebook: @sapport.malta Web: crpd.org.mt [email protected] A3 Towers, Level 0, Facebook: @crpdmalta Web: housingauthority.gov.mt Triq l-Arkata, Paola Gozo Office Tel: 22263210, 7940 0020 Learning Hub, Triq l-Imġarr, Email: [email protected], Għajnsielem, Gozo [email protected] Tel: 2156 9909 Web: integration.gov.mt Email: [email protected] Facebook: @HRDMalta
Aġenzija Sedqa Victim Support Unit Victim Support Malta Hate Crime & Speech Unit (For help recovering from drug, (Support and information unit (Non-governmental support & (therapeutic and legal services alcohol & gambling dependency for victims of crime within information centre for victims for victims of hate crime and and/or abuse) Malta Police Force) of crime) hate speech) 3, Triq Braille, Santa Venera Police Headquarters, St. Tel: 21228333 15, 1st Floor, Citiy Gate Tel: 23885110 Calcedonius Square Email: [email protected] Building, Ordinance Road, Email: [email protected] Floriana, FRN 1530 Web: victimsupport.org.mt Valletta, VLT1020 Web: fsws.gov.mt/en/sedqa Tel: 2122 4001 Facebook: Tel: 2568 9700 Facebook: @sedqamalta Email: @victimsupportmalta Email: [email protected] [email protected] Web: stophate.gov.mt Web: pulizija.gov.mt Facebook: @StopHateMalta Facebook: @themaltapoliceforce
Agenzija Zghazagh Office of the Ombudsman Transport Malta Malta Public Transport (National youth agency) (Investigates complaints against (Driving licences) (Bus service) St Joseph High Road, St. Venera government agencies) Customer Care Paola Valletta Road, Luqa Tel: 2258 6700 11, St Paul Street, Valletta A3 Towers, Triq l-Arkata, Paola Tel: 21222000 Email: Tel: 2248 3200 Tel: 21222203 Email: [email protected] Email: Email: [email protected] Web: youth.gov.mt [email protected] [email protected] m.mt Facebook: Aġenzija Żgħażagħ Web: www.ombudsman.org.mt Web: publictransport.com.mt
5 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
Facebook: @ombudsmanmalta Facebook: Facebook: @tallinja @transportmaltanews
Identity Malta Identity Malta Malta Competition & Consumer Public Registry International Humanitarian Affairs Authority (MCCAA) Department of Information (To register births, marriages, Protection and SRA Office (Safeguards the interests of (Provides information on deaths, free status) (Issues residence permits) consumers) Government policies, services (Births and deaths may also be Hal Far Hanger, Hal Far, Mizzi House, National Road, and activities) registered at the Identity Malta BBG3000 Blata l-Bajda, Hamrun 3, Castille Place, Valletta Agency Office at Mater Dei Tel: 2590 4841 Tel: 23952000 Tel: 22001700 Hospital) Email: Email: [email protected] Email: [email protected] Evans Building, First Floor, [email protected] Web: mccaa.org.mt Web: www.gov.mt Merchants Street, Valletta Web: identitymalta.com Facebook: @MCCAAMalta Tel: 2590 4200 Facebook: Email: @IdentityMaltaAgency [email protected] [email protected] Web: identitymalta.com
Freephone 153 Call 153 or send an email on [email protected] for information on government services.
SHELTER
Aġenzija Appogg Fondazzjoni Dar il-Hena Fondazzjoni Suret il- YMCA (Support with (Psycho-social welfare services) Dar Papa Frangisku Bniedem (Support with homelessness) 36, Triq San Luqa, (emergency shelter for men) homelessness) 178, Merchants Street, Gwardamanga Dar Maria Dolores 34, Prince Albert Street, Valletta Tel: 2295 9000 ( (emergency shelter for women) Albertown, Marsa Tel: 27674278 Email: [email protected] 1 126, Fleur de Lys Road, B’Kara Tel: 99546900 Email: Web: fsws.gov.mt/en/appogg Tel: 7702 6644 Email: [email protected] [email protected] Facebook: @fswsmt Email: [email protected] Facebook: @fsib99 Web: ymcamalta.org Facebook: Facebook: @ymcavalletta @fondazzjonidarilhena Fondazzjoni Kenn u Tama Agency for the Welfare of Peace Lab Malta Emigrant’s (shelter) Asylum Seekers (AWAS) (Shelter and support) Commission Dar Emmaus, Belliegħa Street, (Manages reception centres) Triq Hal-Far, Zurrieq (Accommodation) Victoria, Gozo Block C, Belt is-Sebh, Email: [email protected] Dar l-Emigrant, Castille Tel: 21552390, 99866673, Floriana Place, Valletta 77603330 Tel: 25687200 Tel: 21222644 Email: Email: [email protected] Email: [email protected] Web: awas.gov.mt [email protected] Web: mecmalta.com
6 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
OTHER AGENCIES & ORGANISATIONS International Organization for Malta Red Cross KOPIN SOS Malta Migration (IOM) (Family tracing) (Various projects) (Various projects) (Coordinates AVR program & 104/5, St. Ursola Street, Suite 2b, 195 Triq In-Naxxar, 10, Triq il-Ward other projects) Valletta San Ġwann Santa Venera Apt. 2, De Vilhena Residence, Tel: 21221022, 99388112 Tel: 27567460 Tel: 21244123 Trejqet il-Fosos, Floriana Email: [email protected] Email: [email protected] Email: [email protected] Tel: 21374613 Web: www.redcross.org.mt Web: kopin.org Web: sosmalta.org Email: [email protected] Facebook: @MaltaRedCross Facebook: @kopin.malta Facebook: @sosmaltapage Web: malta.iom.int/ Facebook: @IOMinMalta Tama African Media Association People for Change Foundation for Shelter and (Various projects) Malta Foundation Shelter to Migrants 22/11 Vincenti Buildings, Strait (Various projects) (Various projects) (Various projects) Street, Valletta Email: 173, Triq San Giljan, San 2, John F. Marks Street, San Tel: 77091170 [email protected] Gwann Gwann Email: [email protected] Website: Email: [email protected] Tel: 21375862 Web: tama.ngo africanmediamalta.com Web: www.pfcmalta.org Email: [email protected] Facebook: @tama.malta.ngo Facebook: Facebook: @PfCMalta Web: fsmmalta.org @africanmediamalta Facebook: @fsmmalta
Migrant Women Association Hal Far Outreach Malta Gay Rights Movement The Malta Foundation For Malta (organisation made up of (English classes and integration (Support services related to The Wellbeing Of Society migrant women; organise classes support) LGBTIQ issues) (Focus on social research) & offer other services) Tel: 7936 4522 32, Parish Street, Mosta St Calcedonius Square, 'Rhea Bldg', Triq is-Santissima Email: [email protected] Tel: 99255559, 21430009 Floriana Trinitá, Facebook: @halfaroutreach Email: Tel: 21484662 Ħamrun [email protected] Email: [email protected] Tel: 79528945 Web: maltagayrights.org Facebook: @MFWSmalta Email: Facebook: @mgrmmalta [email protected] Web: migrantwomenmalta.org Facebook: @MigrantWomenAssociationMal ta Caritas Malta The Food Bank Malta Islamic Welfare Fund Malta Community Chest Fund (Various community services; (Food support) (Food support) Foundation food vouchers) St Andrew’s Scots Church 38, Triq il-Kanun, St. Venera (Food vouchers) 5, Triq l-Iljun, Floriana St Andrew’s House Saturday at 11:00 The Palace of the President, Tel: 25906600 210, Old Bakery Street, Tel: 77489770, 77045538 Republic Street, Valletta Email: [email protected] Valletta Email: [email protected] Tel: 2124 0568 Web: caritasmalta.org/ Web: thefoodbank.webs.com Facebook: @tmiwf Email: [email protected] Facebook: Facebook: Web: mccff.org.mt @CaritasMalta @TheFoodbankatSaintAndrews Facebook: @MCCFFmalta
7 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected]. Directory of Service Providers
REFUGEE-LED ORGANISATIONS Sudanese Community Somali Community Spark 15 (youth group) Syrian Solidarity in Malta Tel: 77032032 Email: [email protected] C/O Integra Foundation, Tel: 9998 8117 Email: Facebook: Somali community in Dinja Wahda,124, St Ursola Email: [email protected] malta Street, Valletta [email protected] om Tel: 99711211 Facebook: The Syrian Email: [email protected] Solidarity in Malta S S M Facebook: @spark15 Somali Immigrant Aid Association Eritrean Community Libico (Libyan community) Syrian Maltese Community of Malta Tel: 77093100 43/4, Regent House, Triq Tel: 99422286, 99471463, Tel: 99322041 Email: Bisazza, Sliema 99538681, 99262322 Email: [email protected] Tel: 99148752 Web: smcmalta.org [email protected] m Email: [email protected] Facebook: om Facebook: The Eritrean Migrant Web: libico.org @SyrianMalteseCommunity community In Malta Facebook: @libicomalta Libyans in Malta Bangladeshi Community & Facebook: Association Malta https://www.facebook.com/kh2lib Tel: 7751 5001 yans/ Email: [email protected] om Facebook: @wearebangladeshiinmalta
8 Please check online or contact the relevant entities directly regarding their opening hours. This directory is a compilation of information which may be useful to refugees in Malta. UNHCR Malta is not the official source of the respective entities’ information. If any of the information in this sheet requires updating, please do not hesitate to contact us on [email protected].