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Information Governance p1 Information Governance Health and social care staff members: What you should know about Information Governance p2 Information Governance What is Information Governance? You have probably heard of Clinical or Information Governance provides a framework Social Care Governance, which is a way for to bring together all the legal rules, guidance organisations and individuals to continuously and best practice that apply to the handling improve the quality of health and social care of information, allowing: and ensure high standards of care are provided. • implementation of central advice and You may be aware of Research Governance, guidance; which defines the good practice guidelines • compliance with the law; necessary to ensure health and social care • year on year improvements. research complies with scientific and ethical standards. At its heart, Information Governance is about setting a high standard for the handling of Senior personnel will be involved in Corporate information and giving organisations the tools Governance, which is the way that organisations to achieve that standard. are able to achieve their business objectives and meet the necessary standards of accountability The ultimate aim is to demonstrate that and integrity. an organisation can be trusted to maintain the confidentiality and security of personal Information Governance sits alongside these information by helping individuals to practice other governance initiatives, it is to do with good information governance and be consistent the way organisations process or handle in the way they handle personal and corporate information. It covers personal information, information and avoid duplication of effort, ie that relating to patients/service users and leading to improvements in: employees, and corporate information, eg financial and accounting records. • information handling activities; • patient and service user confidence in Information Governance allows organisations care providers; and individuals to ensure that personal • employee training and development. information is handled legally, securely, efficiently and effectively, in order to deliver the best possible care. It additionally enables organisations to put in place procedures and processes for their corporate information that support the efficient location and retrieval of corporate records where and when needed, in particular to meet requests for information and assist compliance with Corporate Governance standards. p3 Information Governance What are the standards and requirements that make up Information Governance? Information Governance provides a consistent The Department of Health has developed sets way for employees to deal with the many of information governance requirements, different standards and legal rules that apply which enable NHS and partner organisations to to information handling, including: measure their compliance with the information handling standards and legal rules. The • The Data Protection Act 1998. requirements cover all aspects of information • The common law duty of confidence. governance including: • The Confidentiality NHS Code of Practice. • The NHS Care Record Guarantee for England. • data protection and confidentiality; • The Social Care Record Guarantee for • information security; England. • information quality; • The international information security • health / care records management; standard: ISO/IEC 27002: 2005. • corporate information. • The Information Security NHS Code of Practice. • The Records Management NHS Code of Practice. • The Freedom of Information Act 2000. p4 Information Governance Why should you learn about it? Information Governance helps ensure that all Records Management NHS Code of Practice employees are following best practice guidelines and equivalent codes for social care records; on information handling. • seek assistance if required. Information Governance helps all employees Information Governance helps employees to providing care services to manage personal work with others outside of their own area information for the benefit of the patient or and organisation. service user. It depends on teamwork and good Your patients and service users will know communication among all staff to encourage: that their records will not be disclosed inappropriately, which will: • sharing of good practice ideas across departmental and organisational boundaries; • give them greater trust in NHS and social • joint initiatives between health, social care care working practices, and and partner organisations; • encourage them to be more open to sharing • shared efforts and reduced duplication. important personal information with you. Thereby ensuring they receive care of the best quality. Information Governance includes training requirements to help ensure that all employees comply with the law and best practice when handling information. Training and development is a vital component of Information Governance. If you attend or participate in the available training and evaluation, you can ensure you are adequately informed how to: • respect patient/service user information rights; • use personal information appropriately and legally; • create, file and store corporate documents in line with the best practice records management standards outlined in the p5 Information Governance Information Governance leads to improvements in information handling The Department of Health has developed Annual Information Governance assessments clear requirements for information handling are performed to help identify good practice to ensure that information is: and highlight areas that need improvement. • Held securely and confidentially. When assessing information handling, • Obtained fairly and efficiently. Information Governance staff review the • Recorded accurately and reliably. existing policies, procedures and processes • Used effectively and ethically. in place throughout the organisation. They • Shared appropriately and lawfully. ensure that the policies, etc are relevant, understandable and are published and widely The requirements help organisations to distributed throughout an organisation; and ensure that: that employees in general are aware of and comply with them. Where documentation is • appropriate management structures absent or outdated, they arrange for it to be and personnel are in place to oversee IG written or updated. They identify areas of arrangements; good practice and enable them to be shared • information within computerised and paper- with others. based systems is held securely, is accurate and is available when and where needed Your responsibility is to comply with the (for example in the event of an unplanned policies, procedures and processes, and share attendance/admission); any good practice in information handling • processes and procedures for information with the IG staff. and records are efficient and effective; • employees are provided with guidance and appropriate, effective training. p6 Information Governance It is the responsibility of all organisations to Your responsibility is to undertake the IG comply with the law. The organisation can training specified by your organisation and achieve this by assigning responsibilities for seek assistance from an appropriate source Information Governance issues to named staff, if you require it. and by ensuring that all employees are made aware of their individual responsibilities and Information Governance staff regularly of any penalties for non-compliance. review policies, procedures and processes and employee compliance with them. The Training and awareness raising sessions can outcomes are measured against the Information help to ensure that all employees practice Governance requirements, allowing year in accordance with policies, procedures and on year improvements to be made and any processes and ultimately with the law. Your deterioration in standards to be quickly tackled. organisation will have personnel and/or structures in place to provide you with The outcomes may indicate that further assistance on Information Governance issues. training is required in some areas, or better staff guidance materials are needed that can The Department of Health has made an IG be easily accessed at all times (for example Training Tool available to assist organisations in should an issue arise with a patient/service user ensuring their staff members are appropriately late at night when IG staff are not around to trained in Information Governance. offer advice or assistance). Users can self-register to use the products in Your responsibility is to participate in the tool or take a guest tour. The tool can be Information Governance surveys carried out by accessed at: www.connectingforhealth.nhs. IG staff so that compliance can be monitored. uk/igtrainingtool. p7 Information Governance Information Governance can help improve patient/service user care Information Governance can help to improve The NHS and Social Care Record Guarantees the care and services that patients and service for England users receive by: Individuals’ rights regarding the sharing of their Improving the quality of information - accurate personal information are supported by the Care and complete patient/service user information Record Guarantees, which set out high-level means: commitments to patients/service users that their records will be used in ways which respect their • care professionals will be able to rely on the rights and promote their health and wellbeing. information to make decisions about care, treatment
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