What next?

for the first time… for the first time…

You are traveling to the You are traveling to the

Democratic Republic of Congo Democratic Republic of Congo 2

Where is the DRC? For comparison: For as a wholeThe African Continent of the times the size is three United States. of the Republic The Democratic (DRC) is almost 3.5 times Congo of Texas. the size 3 - 76 degree ion une 1960, n phase : Temperature Capital with the capital , the seat of with the capital Kolwezi, 9hours Lwalaba province : Yes, but with changing access : Yes, but with changing : 16 provinces with the with : 16 provinces : French + local dialects + : French : ~ 67% : ~ 71.7 million, in 200 ethnic groups, labor force ~ 23.5 mill 200 ethnic in : ~ 71.7 million, : : Joseph : Congolese Franc (CF), inflation rate = ~17% Franc (CF), inflation : Congolese : Dry (May-Sept) + Wet Season (Oct-Apr); Avg. Season : Dry (May-Sept) + Wet : Central Africa, on both sides of the equator of the Africa, on both sides Central : : 70% Christian, 10 % Muslim, 20 % other 10 % Muslim, : 70% Christian,

Some quick facts about the DRC J in independence , as Colony, known also : Former Belgian Language : almost ¼ of the US International code : +243 difference to the US (Phx): Literacy rate use Cell phone & Internet TFM & Kisanfulocated in are Location Size History Administrative districts Religion continuous civil wars up until 1999, currently in reconstructio in 1999, currently until wars up civil continuous President Population governor Weather Currency Main ...... 4

Where is Lwalaba and TFM? 5

Where is the Capitol Kinshasa? BEFORE YOU GO

6 7 Processing Katie Holtman Katie Genorie Church Cason Sandra Karen Wilson Valeri Knox Sierra Julian Nick Lieberman Gannon Michele ------Passport/Visa & Medical Requirements Travel Arrangements Manager - - - will

Planning your travel to the DRC FM Travel Center The coordination assist with the of all aspects of your travel to the DRC, including TFM communication with the to confirm all travel team lodging and transportation within Africa. Following are the consultants who are available to assist in various areas: . 8 ground rip to the DRC. processing, receive a on-line approval on-line system. passport/visa from the following approved approved from the following list:

Getting started for international travel via the site sponsor Frank Van De Wille (Mine Operations and Central Services) Central and Operations Wille (Mine De Frank Van Plant) (Processing Sheerin Christopher Community Development) Environmental and (Safety, Rose Chuck Leanice(Administration) Hart –(Exploration Jerome Besnier PDCongo) TFM) (President Harris Bill approval 1. 2. 3. 4. 5. 6. current list of medical requirements and coordinate all air current list and Choose a TFM a Choose Contact the FM Travel Center to begin arrangements Obtain - - - The following items must be completed in preparation The following for your t . 9 on and te ch lists . It is not your (10) days days (10) d to obtain

laws and

Health requirements Required vaccinations Required medication Malaria supplies and medical medication Travel medication trip malaria Your return Alert Card Malaria - - - - - Your Travel Consultant will you a DRC Medical Advisory whi send You are responsible for making the appointment at appropria the Upon your departure from the DRC, obtain the following medicati Mosquito bed nets are available mine site and set up at the TFM vaccinations and medications you are required to receive before travel to the DRC. Immunizations must be received at least ten Passport Health facility. During your appointment, you will nee the following: supply from the ISOS Clinic located mine site: at the TFM prior them necessary to to purchase your departure. prior to your arrival, failure to comply is a violation of DRC regulations and will result being denied entry in into the DRC. . . . . 10 in ify the t you cords and l be l advisory to view a list of Passport Health facilities you can obta where

Appointment for travel vaccines, immunizations & medical supplies here Click your required immunizations If need to cancel or reschedule your Passport Health appointmen must call prior no-show fee wil time to or a $45 your scheduled charged Please provide Passport Health your vaccination/immunization re at employee ID badge appointment time an appointment outside the US, please not If you have scheduled 345-5831 International department at (602) Resources Human Additional services received are not which listed on the medica of the traveler are at personal expense the . . . . . 11 days. medical to process. for a work apply allows for a MAXIMUM stay of 10 page for travel to DRC located the on for all details regarding precautions and ular business visa for the DRC visa for the ular business g Remote site protocol Remote Site Protocol Malaria Presentation Anyone who is required to stay longer than 10 days will need to need 10 days will than to longer stay who is required Anyone permit once at site, which will take an extended amount of time amount extended an take will which at site, permit once Note that a re - Please visit the View the the FM Travel Travel the FM Center website for all details on fulfilling the medications should be taken. All medical requirements must be met and DRC visa business processed prior to your departure. requirements and obtaining the necessary business visa . . . 12 or other Southern Sun

Hotel selection enroute to TFM suitable hotels close to the airport. around Hotels Sandton/Mandela Square will not be booked unless there is a valid reason. business FM Travel will make the most economically decision feasible unless approved by manager prior to departure. Due to the early departure requirements of our charter flight, Due to the early departure requirements travelers will be booked in the . . 13 in DRC. ed to enter :

Arranging travel to the DRC Confirming travel dates that work your sponsor best for you and Preparing a travel itinerary on the confirmed dates. based itinerary your proposed Sending to you for approval. final itinerary Sending HR. to you and TFM Assisting with of all processing traveling documentation requir country. - - - - - In Summary The Travel department will The Travel department assist with the following: . TRAVEL

14 15 n service . d daily. Please or additional cess baggage cess /bag). may You be lines tend to be tend lines n. Therefore same unlawful to take any unlawful ) er weight allowance (20Kg/44Lbs FM Travel website FM Travel

African Travel Tips without prior governmental approval! (in writing) required pay to additional fees when checking your bags. Any ex charges may be submitted on your expense report. Please allow f check in time at the airport to pay baggage excess fees, as the long. arrival Upon in the DRC – please be aware it is that pictures This includes the airport. This includes Commercial travel from Johannesburg to is not offere begi will 19, 2015 flight the new TFM Charter Effective January check with your travel for current flight informatio consultant day from Johannesburg to Lubumbashi are connections discouraged Flights within Africa have a low and TFM. (Please see the between (OR Tambo) Johannesburg announcement on the . . . . Arrival Protocol - Johannesburg

 Bidair personnel with a sign displaying the name of the traveler will meet the traveler once disembarked from the aircraft upon arrival at OR Tambo, Johannesburg  Bidair personnel will assist with the transfer to connecting flights (to/from TFM Charter flight) and your luggage should you stay in Johannesburg  Travelers are to advise JHB travel group before arrival in Johannesburg if a “meet and greet” is required and if the passenger is checking luggage or just carrying hand luggage . If no “meet & great” is required and NO luggage has been checked, the traveler will stay in the TRANSIT area and go directly to the boarding gate (gate # will be displayed on the electronic signboard) . A Bidair representative/Personnel will provide the traveler with the necessary boarding pass upon arrival at the gate . If luggage has been checked: . Should the traveller already possess a valid RSA Visa - Collect luggage normally from the belt, go into the arrival terminal to recheck the luggage at the check-in counter for the next flight - Be advised that re-check in the transit area is not available!

. Should the traveller arrive WITHOUT a valid RSA Visa - He/She WILL need a “meet and greet” as the belt area is located past RSA immigration 16 TFM Charter Flight

. All travel to the DRC coincide with the Charter schedule. Any exceptions will require approval by the TFM Executive Team.

. The charter will operate on Monday/Wednesday/Friday round trip between Johannesburg (JNB) – Lubumbashi (FBM) – TFM airfield (TFM).

. The estimated flight time JNB – TFM is approx. 3h30min. The flight from JNB – FBM will take about 2h30 min. Once you have gone through Customs, the flight from FBM to TFM will take an additional 30 min.

. The Travel Center will work with the Johannesburg (JHB) travel group to secure space on the flight as part of the normal booking process. Seat confirmation will be sent directly to the passenger 48hrs prior to the flight by the JHB travel group.

. Check in details at OR Tambo Airport, Jhb, are as follows: Terminal: A Check in time: Between 5am and 6am Check in desk no: 95 & 96 Check in closes: 6am Departure time: 07h20am Luggage allowance: 30kgs plus 10kgs carry-on bag

. Upon check-in, you will be issued a Boarding Pass which allows you to proceed through the standard security checking process and then into the Immigration area.

. For Fungurume departure to Johannesburg, travelers should be at Fungurume Airstrip at 10h30am 17 18

(DRC) or all passengers, the the or passengers, all tocol Agent will guide you you tocol guide Agent will an Immigration Officer will an ts while you are being ity issues of the charter flight, charter of the ity issues is approximately 25-30 minutes is approximately essary, TFM protocol essary, will a TFM Protocol Agent will meet a TFM Protocol will Agent hile in the DRC. Answer: ‘TFM’ ‘TFM’ the DRC. Answer: hile in tion (‘yellow fever card’) fever tion (‘yellow rovide a driver during your stay during rovide a driver

Lubumbashi celled flights or weight capac flights or weight celled

Arrival protocol - protocol Arrival processed TFM Pro the process, Immigration the through gone have you Once re-boarding for plane back to the f completed been have requirements Immigration and Customs Once TFM Protocol will facilitate luggage checking with Customs Customs agen with checking luggage TFM Protocol facilitate will They will also review your International Certificate of Vaccina your International Certificate also review will They you on the tarmac and escort you to the Immigration area where where area to the Immigration escort you on the tarmac and you your visa scan your passport and check w be you will ask you where officer will the processing, During Upon arrival at Lubumbashi Airport on the TFM charter flight , flight TFM charter Airport on the at Lubumbashi Upon arrival In case of inclement weather, can weather, of inclement In case plane will depart for the TFM site. The flight from Lubumbashi The TFM site. the depart for plane will transfer to/from the mine site by bus might be required. If nec site by bus might be required. to/from mine transfer the coordinate seating and luggage transfer accordingly transfer luggage and coordinate seating to straight TFM will p site, your travel If you do not continue Lubumbashi in ...... Lubumbashi Airport

19 20 to cash or in- DRC. DRC. arting the airstrip) or n Specialist will be n egistration if rst two days at site. rst two days at (+243 820001658) to receive your key and , Delphin N’Shid transportation will be will transportation provided for you. (aka ‘Bravo’ Camp) report to the reception after (+243 820001638) , e airstrip to the Camps r for t is returned to you before dep p, a TFM Protocol and Immigratio p, TFM Base Camp, Mikuba Camp Leo Kabambi

Arrival Protocol – Tenke Mine site (Please ensure your that passpor the safety induction. Please check-in with Please check in with meal card. It expressly is prohibited travelers for to make any payments ( kind) to officials of the DRC Government while traveling in the Upon arrival at the TFM airstri at Upon arrival available to instruct you to instruct you and answer questions available receive your key and meal card. If you are assigned to TFM does th from provide a shuttle transportation has not been transportation provided for you by your site spons You will attend a safety induction at Bravo Camp within your You will attend a safety induction at fi If you are assigned to ...... 21 floor, Prestige Bldg, Bldg, floor, Prestige ill be met by a TFM met be ill hotel and the office. 3 81 700 1111), which is 81 700 1111), which 3

(DRC) th tion needs will be during be will needs tion ba(o), or +243 99 678 0017 le available as needed. The as needed. available le e, 4 information. he name of your hotel. name he aken to either the TFM office, the to either aken rt into the city. eep your sponsor apprised of of your sponsor apprised eep , and then present your present , and then before entering the baggage the entering before

Kinshasa o Kinshasa, where you will be t be you will where o Kinshasa,

Arrival protocol - protocol Arrival Please confirm with the TFM your transporta what protocol the agent with confirm Please your stay; the agent will make sure you have a driver and vehic and a driver you have make sure will agent your stay; the address contact and key local also provide you with will agent It is about a 45-minute ride int ride It is about a 45-minute Upon reclaiming your baggage and passing through Customs, Customs, you w through passing and your baggage Upon reclaiming Upon arrival at N’DjiliUpon arrival Immigration first clear Airport you will card’) fever (‘yellow of Vaccination International Certificate in DRC, provide t while If asked for your address area. reclaim you to transpo direct your vehicle for Protocol who will agent, or to your hotel. TFM’s office is located at 4239 Av Tombalbay at 4239 located TFM’s office is or to your hotel. just a few blocks from TFM’s offices. k always city of 10 or 12 million; a bustling Kinshasa is Note: the you walk between that your movements. It is not recommended 5418 (m). +243 81 700 For any issues, contact TFM’s Dir Bus. Services: Prof Prof contact TFM’s For NgobaDir Bus. Services: any issues, Malo Kinshasa/Gombe (ph99 678 0014). / +243 99 678 0000 +243 +24 (ph. Memling Hotel accommodated at the be Normally you will ...... 22

site ical facility prior nnecting flight. nnecting he TFM shuttle the stand-by list, light in the Base Bravo or Base camp [email protected]

Departure Protocol – Tenke Mine prior to departing. Make sure you receive your Malaria Alert Card from the ISOS med The TFM Shuttle flight manifest is posted the day before each f on Camp mess hall. If your name is not on the manifest, but you will be taken Lubumbashi to by road in time to make your co If you have any last minute change requests or have to cancel t Be sure to return your key the appropriate to reception area at to departure. flight, please contact . . . . 23

maged in eIDEF). This This eIDEF). rture tax departing from pay tax and the stic flights and stic flights boarding the t this point. eive your boarding s receipt. s

Departure Protocol &

Airport Departure Tax – Lubumbashi must be paid or equivalent Dollars cardcredit in US in FC; no a The DRC Government has introduced a departure tax (La Redevanc tax has to be paid at the Lubumbashi airport by every passenger the Lubumbashi airport. The fee is currently $55 for international and $15 for DRC dome When departing Lubumbashi, will provide you your passport, depa payment and E ticket receipt to the TFM representative who will If paying in USD, the bills can not be older than 2006 2006 or be da be older than not can the bills USD, in If paying tears). or way (no rips any check in for your departing flight on your behalf. You will rec pass and a receipt for the tax, which has to be presented upon aircraft. will not be able You to board thi flight without the . . . GENERAL TIPS

24 25 46 or : t: our ISOS . +243 (0) 815581596 in Johannesburg +24-11-541-1300 , TFM Security Manager, Tenke, Security TFM +243 (0) 817087343 Office Manager, Johannesburg, +27 723250015 TFM Transportation & Camp ServicesTransportation TFM +243 (0) 820003719 TFM Administration, Tenke, TFM +243 (0) 820001638 TFM Travel Department, Lubumbashi, Travel Department, TFM +243 (0) 820001652 TFM Security Manager, Africa TFM or alternately +243 (0) 8170873 , Backup Johannesburg, Travel Support, +27 722974126 Contacts in Africa (Charter Flight), OR Tambo (Charter +27 (0) 83 609 5812 The Oval Office Park Office Oval The Meadowbrook/Sloane Corner Buffalo Building, First Floor BryanstonAfrica East, 2152 South +27.1146.33500 - - - - - Kevin Stone, Guillaume Jobin ISOS Alarm Center, Leo Kabambi, Cyril Bremond, Serge Ngoy, Bid Air Jayne Austin Amina Mumba, ------For your reference, the TFM Office in Johannesburg is located a Office in Johannesburg For your reference, the TFM In case of emergency, please note the following In case of emergency, contact numbers Carry contact the information for your site sponsor as well as y card with you at all times in case it while needed is traveling . . . 26 nside and lan to check. We ids & aerosols in be military in origin

in your carry-on luggage.

Baggage Tips http://www.tsa.dhs.gov/311/index.shtm Check the TSA website for the most current restrictions on liqu Check the TSA website for most current restrictions your carry-on baggage: Put your name and the phone number of your destination on i outside of your bag. Carry valuables, medication, and travel documents Never pack your laptop or anything of value in a bag that you p have items. recourse for recovering stolen no Pack anything might leak that inside an air-tight plastic bag. / bags Avoid military etc. or clothing that appears clothes to ...... 27 in is scarce nsider gs while at site If you know will visit co plant, the mine or processing bringing your own pair of safety toe since supply on site boots Dress code for Lubumbashi and Tenke mine site is casual Dress code for Lubumbashi Wear long sleeves and pants when outdoors after to avoid dusk sk Bring a small flashlight walks for at night between buildin the General tips which will make your stay easier exposure to mosquitoes Short sleeves can be worn during the daytime you choose if The climate to 90 degreesis 70 year round ...... 28 r /or a 2 C o departure ience issues h you

General tips cont. You will need a 3 prong South Africa USA outlet to adapter and Business is almost always conducted in French Business Try to on time-punctuality be is considered important the DR in prong European plug adapter for most of the rooms since US powe outlets are rare and far between Do not forget to up your back laptop to the main server prior t to that ensure latest the data is recoverable in case you exper with your laptop It might be beneficial to take an English-French dictionary wit . . . . . 29 . an be arrive. waver. e reception while at is the TFM TFM the is l cell phone phone may be . 2 weeks will not receive a loca

Telecommunication tips . the mine site Do not rent satellite phones Satellite phones work the majority of the time, but may not hav If you are staying for an extended period of time, a local cell based Non-DRC cell phones will work but reception quality might Internet service is currently provided and there in TFM offices provided you. to check with camp Please administration once you Most visitors staying less than Roaming charges are very high accommodations. is set up in most Residential Wi-Fi which For personal modems there arec SIM cards for sale which Vodacom purchased through the Vodacom representative in the MIS office...... 30 ees to obtain All payments All t the Corporate s in TFM (at the ould not be older not ould rture to the DRC, n (APD) via e not allowed to

Currency tips All employees obtain a company credit card All should prior to depa than 2006 and in good condition ATMs for cash withdrawals are available in Lubumbashi as well a however The DRC is a cash economy. USD widely accepted, but bills sh Raw bank) Credit card locations cannot be used at most The Tenke Payroll Cash Advance Repay form can be used by employ cash while in Lubumbashi or Fungurume Visiting employees must pay for their Advanced Deductio Payroll personal check or like payment method in the amount of APD. made by visiting employees will be sent to Kim Zavesky located a employees ar AZ. Visiting Office located in Phoenix, Accounting repay APD via payroll an on-site deduction...... MEDICAL

31 32 ISOS tab covered medical e call the on your behalf to to coordinate any you can be found here Member number: or ‘Travel Safety & Security’ +27-11-541-1300 at coordinates medical care while on the continent +1-215-942-5500

(Employees Only) at

Medical care in Africa download the ISOS app into your company mobile phone; 11BCPA000119 Alarm Center in Johannesburg Center in Alarm - International SOS (Intl. SOS) SOS (Intl. International Your company medical plan works with ISOS to pay providers for of Africa An extensive presentation on ISOS and its services available to services In case of a medical emergency while you are NOT at site, pleas on the FM Travel website under the center emergency hotline the necessary assistance If you cannot call ISOS yourself, have somebody else call ISOS open the case Before departure, print out the Freeport ISOS Card by clicking ...... 33

Lubumbashi Clinic Lubumbashi is located in TFM Base Camp, alternatively is located at the plant inside the mine 389 Avenue Kombove, Lubumbashi Dr On Call: +243 82 000 1853 or +243 81 683 2910 Granary Clinic Granary Phone: +243 81 558 2053 or +243 82 000 1857 - The clinic is located in the The clinic The Kwatebala Clinic Drsite: +243 Appointment on 99 535 6977 or +243 81 701 6425 Medical Emergency on site: Dial 722 (SOC – Securities Operations Centre) - - - - - Consultation hours: Mon to Sun; 8am hours: -Consultation 4pm; Emergencies 24/7 Consultation Hours: Mon to Sun; 8am Consultation 8pm; to Emergencies 24/7 . .

International SOS access in the DRC In Lubumbashi In Tenke Fungurume . . 34

he hours of 7 he hours articipation in rding your g your benefits, to the provisions of to the provisions e U.S.), e , your company medical plan works with Intl. Intl. with works plan medical company your or on a short term assignment (less than 6 or on a short term assignment (less [email protected] [email protected]

Healthcare benefits international assignee international business traveler Employee Services E-mail at Services E-mail Employee 1-602-345-4399, (outside of the U.S.), Site specific 8-345-4399 specific Site U.S.), of the 1-602-345-4399, (outside th of U.S.), 1-888-882-8190 (outside the 1-504-582-4400 (within 1-888-855-HELP (4357) (within the U.S.), U.S.), the 1-888-855-HELP (4357) (within E-mail at Center Service HR - - - - If you are an SOS to pay providers for covered medical services If you are a months) in the DRC for Tenke Fungurume mine project, your p If you are paid through New Orleans, and LA have questions rega the United Healthcare plan continues. All services are the United Healthcare plan continues. subject please the Freeport-McMoRan HR Service Center between t contact a.m. 5 p.m. and MST, Monday Friday through at benefits, please Employee contact Services at the benefits plans If you are paid through Phoenix, AZ and have questions regardin . . . . 35 on site or at one of tion by lance to the lance al of the air

Medical evacuation ambulance. enrouteare eligible to TFM emergency evacuations. for Should you suffer an illness or trauma which cannot be treated our medical facilities, Intl. SOS will evacuate you by Air Ambu nearest, most appropriate Center of Medical Excellence. Should your condition not be life or limb threatening an evacua commercial airline can be undertaken. You may or not on this trip. accompanied by a medical staff member The initial stabilization will occur on-site prior to arriv the All Freeport-McMoRan employees, visitors All Freeport-McMoRan employees, and contractors while . . . . SECURITY

36 37 der nder y permitted n the Crisis m their on can found be or when when or (24/7 emergency #) emergency (24/7 –(SOC Center) Ops TFM) Security Mgr., Stone, (Kevin or #) emergency (24/7 or number) country telephone (in email) hrs. emergency (24

Security Information “722” (internal phone system) or +243 (0) 815581435 (0) +243 or system) phone (internal “722” …3565 /…3561/ 820003606 (0) +243 817087346(0) +243 815581596 (0) +243 or 0151 556 81 +243 0151 556 081 [email protected] ------after trip approval and coordination TFM Security by TFM Security provides security briefings in quarterly intervals warranted to update on current situations. latest The publicati here Management Plans, and will receive instructions as required fro sponsor. In case of an emergency, Security TFM can be reached phone by u Travel within the Congo and outside the concession/camps is onl Visitors those and temporarily assigned to TFM are considered i The US Embassy in the DRC can be contacted by phone or email un . . . . . 38 isories and

Security Information cont. US Embassy in Kinshasa in US Embassy US State Department Belgian Government Control Risks Group ISOS – FMI – Portal The following links will provide you the most recent travel adv security alerts for the DRC . . . . . Questions

For Medical For Security For any additional services related questions questions or concerns

contact contact contact Gina Gibson: Jochen Gliss: FM Travel: [email protected] Jochen_Gliss@fmi. FMTravel Center: om com +1 602 366 7878 +1 602 366 7483 +1 602 366 7881 or or 836-67483 or 836-67881 836-67878

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