Community Report Is Published with the Support of the Walt Disney Company
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2019 CSR Report
2019 CORPORATE SOCIAL RESPONSIBILITY UPDATE Table of Contents 3 LETTER FROM OUR EXECUTIVE CHAIRMAN 21 CONTENT & PRODUCTS 4 OUR BUSINESS 26 SOCIAL IMPACT 5 OUR APPROACH AND GOVERNANCE 32 LOOKING AHEAD 7 ENVIRONMENT 33 DATA AND PERFORMANCE FY19 Highlights and Recognition ........ 34 12 WORKFORCE FY19 Performance on Targets .............. 35 FY19 Data Table ..................................... 36 18 SUPPLY CHAIN LABOR STANDARDS Sustainable Development Goals ......... 39 Global Reporting Initiative Index ......... 40 Intro Our Approach and Governance Environment Workforce Supply Chain Labor Standards Content & Products Social Impact Looking Ahead Data and Performance 2 LETTER FROM OUR EXECUTIVE CHAIRMAN through our Disney Aspire program, our nation’s At Disney, we also strive to have a positive impact low-carbon fuel sources, renewable electricity, and most comprehensive corporate education in our communities and on the world. This past year, natural climate solutions. I’m particularly proud of investment program, which gives employees the continuing a cause that dates back to Walt Disney the new 270-acre, 50+-megawatt solar facility that ability to pursue higher education, free of charge. himself, we took the next steps in our $100 million we brought online in Orlando. This new facility is This past year, more than half of our 94,000-plus commitment to deliver comfort and inspiration to able to generate enough clean energy to power hourly employees in the U.S. took the initial step to families with children facing serious illness using the two of the four theme parks at Walt Disney World, participate in Disney Aspire, and more than 12,000 powerful combination of our beloved characters reducing tens of thousands of tons of greenhouse enrolled in classes. -
Michelle Bergman 818-560-8231 Disney Recognizes Voluntears Of
Contact: Michelle Bergman 818-560-8231 Disney Recognizes VoluntEARS of the Year Cast Member Mike Woodhall Receives the First-ever “Show Your Character” Award for Outstanding Volunteerism and Creation of “Disney’s OPERATION UPLIFT” BURBANK, Calif (May 7, 2003) – In honor of National Volunteer Month, Disney recognized its most outstanding VoluntEARS’ commitments to outreach and participation in community events. Since its inception in 1992, the Disney VoluntEARS program, which develops opportunities for Disney employees to contribute their time, expertise and effort to make a positive impact on the community, has served more than 200 cities, 47 states, and 24 countries on six continents. “We are proud to acknowledge and celebrate our employees who give so much of their time and effort in their communities and who embody Disney’s commitment to enable and encourage people to get involved as volunteers,” said Michael D. Eisner, chairman and CEO, The Walt Disney Company. This year, Disney awarded the first-ever “Show Your Character” award to Disneyland Resort’s Mike Woodhall for his outstanding volunteerism and support of military personnel through his creation of Disney’s OPERATION UPLIFT, a program through which employees send messages of support and thanks to U.S. servicemen and women. Disney’s OPERATION UPLIFT was started in 1995, following its successful trial during Operation Desert Storm. During that conflict, Mr. Woodhall read a letter in the newspaper from a serviceman who said that the troops didn’t get much mail, but when they did they knew people back at home cared. That struck a chord with Mr. Woodhall and he began writing to the troops to thank them for their efforts and to let them know people at home did indeed care about them. -
Research on Marketing Strategy: Case Study of Disneyland
Advances in Economics, Business and Management Research, volume 33 Second International Conference on Economic and Business Management (FEBM 2017) Research on marketing strategy: case study of Disneyland Jia Yao Nanjing University Of Science &Technology, China *Corresponding author: Jia Yao, Master, [email protected] Abstract: In April 8, 2011, Shanghai Disneyland starts construction, Shanghai Disneyland will be the second Disneyland in China, at the same time, China will be the only country which has two Disneyland in the world besides the Unite States. This shows the economic strength of China is rapidly growing. Firstly, this article briefly analyzes the marketing environment and market position of Shanghai Disneyland, and then analyzes the global marketing strategy of Disney. Shanghai Disneyland takes these marketing strategies and appropriate innovation marketing according to the national conditions, which can lead to foresee the great success and unlimited development prospects of Shanghai Disneyland. Key words: disneyland; marketing environment; marketing position; marketing strategy 1. The brief instruction of Disneyland Disneyland opened in 1955, since then, the United States and overseas also have opened 5 Disney theme parks, they are located in 4 countries and regions. In September 12, 2005, Hong Kong Disneyland became the first Disney theme park in China, and the Disney Group has ensured the plan that building another theme park in the Chuansha town of Shanghai at that time. By the end of March 2010, there are six places having -
The Theme Park As "De Sprookjessprokkelaar," the Gatherer and Teller of Stories
University of Central Florida STARS Electronic Theses and Dissertations, 2004-2019 2018 Exploring a Three-Dimensional Narrative Medium: The Theme Park as "De Sprookjessprokkelaar," The Gatherer and Teller of Stories Carissa Baker University of Central Florida, [email protected] Part of the Rhetoric Commons, and the Tourism and Travel Commons Find similar works at: https://stars.library.ucf.edu/etd University of Central Florida Libraries http://library.ucf.edu This Doctoral Dissertation (Open Access) is brought to you for free and open access by STARS. It has been accepted for inclusion in Electronic Theses and Dissertations, 2004-2019 by an authorized administrator of STARS. For more information, please contact [email protected]. STARS Citation Baker, Carissa, "Exploring a Three-Dimensional Narrative Medium: The Theme Park as "De Sprookjessprokkelaar," The Gatherer and Teller of Stories" (2018). Electronic Theses and Dissertations, 2004-2019. 5795. https://stars.library.ucf.edu/etd/5795 EXPLORING A THREE-DIMENSIONAL NARRATIVE MEDIUM: THE THEME PARK AS “DE SPROOKJESSPROKKELAAR,” THE GATHERER AND TELLER OF STORIES by CARISSA ANN BAKER B.A. Chapman University, 2006 M.A. University of Central Florida, 2008 A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the College of Arts and Humanities at the University of Central Florida Orlando, FL Spring Term 2018 Major Professor: Rudy McDaniel © 2018 Carissa Ann Baker ii ABSTRACT This dissertation examines the pervasiveness of storytelling in theme parks and establishes the theme park as a distinct narrative medium. It traces the characteristics of theme park storytelling, how it has changed over time, and what makes the medium unique. -
Hong Kong Disneyland Reopens on Sep 25 Taking a Prudent and Measured Approach
Please click here for high-resolution photos and video. Hong Kong Disneyland reopens on Sep 25 Taking a prudent and measured approach Reduced capacity and health measures in place with a five-day week operation Hong Kong, Sep 22, 2020 – Hong Kong Disneyland park will officially reopen to the public on Sep 25, 2020. In alignment with the latest guidance from health and government authorities, the resort will continue its measured approach with health and safety measures such as capacity control, health screenings, temperature checks, requiring face masks, social distancing, and increased cleaning and sanitization. Five-day week operation and online reservation During the initial reopening stage, the park will implement a new five-day per week operation and will be closed on Tuesdays and Thursdays (except public holidays and special days designated by the resort from time to time) until further notice. The park will also continue to control capacity as required by the government. The online reservation system will remain in place, with all guests being required to reserve their visit date with valid tickets or membership cards through the Hong Kong Disneyland Park Visit Reservation website prior to arrival. Magic Access members may begin to reserve their visit dates beginning on Sep 22. Reservations for other guests will begin at 12 pm on Sep 23. Guests are also required to make a health declaration as part of their reservation process. As a result of the recent closure and the current five-day per week operating schedule that will be in place, the resort is providing membership extension for Magic Access members*. -
Safety First at Hong Kong Disneyland
SAFETY FIRST AT HONG KONG DISNEYLAND SAFETY FIRST AT HONG KONG DISNEYLAND When Walt Disney envisioned Disneyland in the 1950s, he saw a safe environment where families could come together for fun. Since then, Disney parks and resorts around the world have been dedicated to creating dreams “SAFETY IS AT THE FOREFRONT OF and family entertainment for millions of people. Today, the health and safety of every Guest who visits and every Cast ALL THAT WE DO.” Member who works at Hong Kong Disneyland are our top priority. We believe that safety is our single most important responsibility as a theme park and resort operator. That’s why we put it first among our four quality standards, followed by courtesy, show and efficiency. Simply put, safety is at the forefront of all that we do. Our comprehensive safety and health guidelines meet – and often exceed – health and safety legislation. By establishing and maintaining safe systems at work, implementing safe work practices throughout the resort, providing safe work environments and equipment, and through safety education, we are committed to protecting the health and safety of everyone at Hong Kong Disneyland. We are dedicated to making dreams come true for our Guests and our Cast Members in a safe and clean environment. We thank you for your interest in safety at Hong Kong Disneyland. Sincerely, Dave Vermeulen Vice President, Resort Operations Hong Kong Disneyland Resort SAFETY FIRST AT HONG KONG DISNEYLAND 151 AttrAction SAfety Our maintenance team works round the clock to support ride safety. With 13 ride-based attractions and more than 300 ride vehicles in operation all year round, Hong Kong Maintenance and Inspection Disneyland inspects every single attraction each day Each attraction is routinely inspected by a team of of the year. -
Minutes Have Been Seen by the Administration)
立法會 Legislative Council LC Paper No. CB(4)995/15-16 (These minutes have been seen by the Administration) Ref : CB4/PL/EDEV Panel on Economic Development Minutes of meeting held on Monday, 22 February 2016, at 10:45 am in Conference Room 1 of the Legislative Council Complex Members present : Hon James TIEN Pei-chun, GBS, JP (Chairman) Hon Jeffrey LAM Kin-fung, GBS, JP (Deputy Chairman) Hon CHAN Kam-lam, SBS, JP Hon Andrew LEUNG Kwan-yuen, GBS, JP Hon WONG Ting-kwong, SBS, JP Dr Hon LAM Tai-fai, SBS, JP Hon Paul TSE Wai-chun, JP Hon Albert CHAN Wai-yip Hon Steven HO Chun-yin, BBS Hon Frankie YICK Chi-ming, JP Hon WU Chi-wai, MH Hon YIU Si-wing, BBS Hon Gary FAN Kwok-wai Hon Charles Peter MOK, JP Hon CHAN Yuen-han, SBS, JP Hon Kenneth LEUNG Hon Dennis KWOK Hon Christopher CHEUNG Wah-fung, SBS, JP Dr Hon Fernando CHEUNG Chiu-hung Hon SIN Chung-kai, SBS, JP Dr Hon Elizabeth QUAT, JP Hon TANG Ka-piu, JP Ir Dr Hon LO Wai-kwok, SBS, MH, JP Hon CHUNG Kwok-pan Hon Tony TSE Wai-chuen, BBS Member attending : Hon James TO Kun-sun - 2 - Member absent : Dr Hon LEUNG Ka-lau Public Officers : Agenda items IV and V attending Miss Cathy CHU, JP Commissioner for Tourism Miss Rosanna LAW, JP Deputy Commissioner for Tourism Attendance by : Agenda item IV invitation Hong Kong Tourism Board Dr Peter LAM, GBS Chairman Mr Anthony LAU Executive Director Ms Cynthia LEUNG General Manager, Corporate Affairs Ms Jody CHENG Manager, Strategic Planning (Performance Analysis) Agenda item V Hong Kong Disneyland Resort Mr Andrew KAM Managing Director Ms Linda CHOY Vice President, Public Affairs Clerk in attendance : Ms Shirley CHAN Chief Council Secretary (4)5 - 3 - Staff in attendance : Ms Anki NG Senior Council Secretary (4)5 Ms Lauren LI Council Secretary (4)5 Ms Zoe TONG Legislative Assistant (4)5 Action I. -
Holidays at the Disneyland® Resort Is the Most
® MAKING THE MOST OF YOUR PASSHOLDER MEMBERSHIP q WINTER 2008 HOLIDAYS AT THE DISNEYLAND® RESORT IS THE MOST WONDERFUL TIME OF THE YEAR ALSO INSIDE: What Will You Celebrate?, Imagineering Secrets, Holiday Shopping, and More! ] HOLIDAY I FEATURE STORY DAZZLE. RESORT SPOTLIGHT RESORT I DISNEY STYLE Snowflakes, icicles and twinkling lights add sparkle to the season! . For some people—especially many Annual from Tim Burton’s The Nightmare Before Christmas.* Passholders—it just isn’t the holidays until they’ve made Now, if you really want to boost your holiday cheer INSIDER INFO I that first visit of the season to the Disneyland ® Resort. level, you’ve got to take a cruise on “it’s a small world” There’s something extra-magical about stepping out onto holiday. The classic attraction is making its eagerly awaited Main Street, U.S.A., seeing the towering tree with all of return just in time to celebrate the holidays. Once more, its colorful decorations, and hearing the strains of holiday children from around the globe will welcome Guests music filling the air. It dazzles the senses and warms the with their special holiday version of the attraction’s soul at the same time. And everywhere you go, there’s an famous theme song. If that doesn’t kick-start your added layer of enchantment—including special seasonal spirit, then the thousands of twinkling lights adorning touches to some of your favorite attractions. Even the the refreshed façade will most certainly do the trick! Haunted Mansion takes on a happy holiday glow this Speaking of impressive light displays, be sure to time of year—courtesy of Jack Skellington and his friends catch a performance of Disney’s Electrical Parade over in Disney’s California Adventure ® Park on select days. -
Administration's Paper on the Update on Hong Kong Disneyland Resort
LC Paper No. CB(4)998/20-21(03) For discussion on 24 May 2021 Legislative Council Panel on Economic Development Update on Hong Kong Disneyland Resort PURPOSE This paper updates Members on the operation of the Hong Kong Disneyland Resort (“HKDL”) in Fiscal Year 2020 (“FY20”), covering the period from late September 2019 to early October 20201. OVERVIEW OF FY20 BUSINESS PERFORMANCE 2. HKDL faced unprecedented challenges in FY20. Its business performance was adversely affected by the tourism downturn arising from the social unrest in the first quarter of FY20 (i.e. from late September to December 2019), and the coronavirus disease 2019 (“COVID-19”) epidemic in the remainder of FY20. As part of the Government’s anti-epidemic measures, HKDL closed its theme park for about seven months (217 days) in FY20. Under this prolonged closure, the hotels in HKDL were only able to operate at a much scaled down service level. 3. With much reduced Mainland and overseas visitors due to social unrest followed by basically a complete halt of inbound tourism due to the travel restrictions under COVID-19, HKDL relied primarily on local attendance in FY20. The park attendance in FY20 (i.e. with only five months of operation) dropped by 73% year-on-year to 1.7 million2, comprising 75%, 8% and 17% of local, Mainland and non-Mainland visitors respectively, and the average hotel occupancy in the year was 15%. As a result of the significant reduction in visitors at the resort, HKDL’s total revenue in FY20 dropped by 76% to HK$1.4 billion, as compared with that in the previous fiscal year. -
5D4N Magical Hong Kong with Disneyland
5D4N Magical Hong Kong with Disneyland Muslim Friendly Group Highlights > Sky 100 Observatory > TST Promenade > Avenue of Stars > Golden Bauhinia Square > The Peak with tram ride > Ocean Park Admission > Tung Chung Citygate Factory Outlets > Hong Kong Disneyland Day Tour with meal coupons > Mosque visit > Halal meals Day 1: Singapore – Hong Kong (Halal Dinner) Assemble at Singapore Changi Airport for your flight to Hong Kong as known as Pearl of the Orient. Upon arrival, you will be met by our representative and proceed to travel to Kowloon. Visit the Sky 100, a 360- degree indoor observation deck on the 100th floor, the highest observation deck in Hong Kong at 393 metres above sea level. After dinner talk a stroll along the famous TST Promenade, a harbor waterfront walkway that provides a great panoramic view of Hong Kong Island, followed by the Avenue of Stars which was set up to pays tribute to the names that helped make Hong Kong the ‘Hollywood of the East’. Day 2: Hong Kong (Breakfast in Hotel/Halal Lunch/ Halal Dinner) After breakfast visit the Golden Bauhinia Square, where you will find the famous Forever Blooming Golden Bauhinia Sculpture, a gift from the Central Government to mark the 1997 Handover -- an occasion that held tremendous significance for the world’s largest nation and that stands out as a landmark event. Next, visit Masjid Jamia, Hong Kong’s first mosque built in the 1840s. Also known as Lascar Temple, the mosque is of rectangular shape, with an arched main entrance and Arabic-style arched windows on all sides. -
Theme Park Fandom Theme Park Fandom
TRANSMEDIA Williams Theme Fandom Park Rebecca Williams Theme Park Fandom Spatial Transmedia, Materiality and Participatory Cultures FOR PRIVATE AND NON-COMMERCIAL USE AMSTERDAM UNIVERSITY PRESS Theme Park Fandom FOR PRIVATE AND NON-COMMERCIAL USE AMSTERDAM UNIVERSITY PRESS Transmedia: Participatory Culture and Media Convergence The book series Transmedia: Participatory Culture and Media Convergence provides a platform for cutting-edge research in the field of media studies, with a strong focus on the impact of digitization, globalization, and fan culture. The series is dedicated to publishing the highest-quality monographs (and exceptional edited collections) on the developing social, cultural, and economic practices surrounding media convergence and audience participation. The term ‘media convergence’ relates to the complex ways in which the production, distribution, and consumption of contemporary media are affected by digitization, while ‘participatory culture’ refers to the changing relationship between media producers and their audiences. Interdisciplinary by its very definition, the series will provide a publishing platform for international scholars doing new and critical research in relevant fields. While the main focus will be on contemporary media culture, the series is also open to research that focuses on the historical forebears of digital convergence culture, including histories of fandom, cross- and transmedia franchises, reception studies and audience ethnographies, and critical approaches to the culture industry and commodity -
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INSIDE: DreamVision park plans announced, questions remain Page 6 TM & ©2015 Amusement Today, Inc. March 2015 | Vol. 18 • Issue 12 www.amusementtoday.com Laser tag convention, educational day are highlights Amusement Expo 2015 looks to ‘get in the game’ in Las Vegas STORY: Dean Lamanna Two full days of exhibit [email protected] time follow on Wednesday and Thursday, March 25-26. LAS VEGAS, Nev. — The Registration includes admis- 2015 edition of Amusement sion to two co-located events Expo, the annual conference that are expected to increase and trade show of the coin- the number of attending op and revenue-generating buyers: the National Bulk amusement, music and fami- Vendors Association Show ly entertainment center (FEC) and the 2015 Laser Tag Con- industry, is rolling out at the vention (lasertagconvention. Las Vegas Convention Center com). In addition, there is a March 24-26. one-day reciprocal admission Co-sponsored by the policy between Amusement American Amusement Ma- Expo and the adjacently-sited chine Association (AAMA) Pizza Expo. and the Amusement & Mu- Special marketing op- sic Operators Association portunities, including Show (AMOA), this year’s expo Specials and the Innovator will offer comprehensive in- Awards Program, also are ex- dustry education and a con- pected to help generate buyer vention floor packed with traffic at vendor booths. more than 100 exhibitors. Other Amusement Expo Vendors specializing in coin- highlights: op machines, electronics, go- 2015 AAMCF Spring kart equipment, laser games, Charity Golf Outing (Mon- photo booths, plush / novel- day, March 23): All trade ties, redemption equipment show attendees are invited to / merchandise, sports games, enjoy a day of sun, golf and tattoos, token dispensers, networking at The Las Vegas Amusement Expo 2015, co- video games and more are Country Club prior to the sponsored by the American participating.