FFG ANNUAL REPORT 2019 FFG ANNUAL REPORT 2019 Year Ended March 31, 2019
To be your Bank of choice We look into your eyes, lend an ear to you, and engage with you.
“To be your Bank of choice,” recognizing our customers as top priority, we find what we can do for you, and carry out what we should do.
Furthermore, FFG aims to be a value-creating partner for all of our stakeholders. “To be your Bank of choice”
CONTENTS
FFG Overview Value Creation Initiatives Financial Section 01 FFG’s Brand Mission and 24 Priority Initiatives -Digital Transformation- 50 Fukuoka Financial Group Principles 27 Enhancing the Power of Our Organization 75 The Bank of Fukuoka 02 The Story of Fukuoka Financial Group and Improving Job Satisfaction through 77 The Kumamoto Bank 06 Kyushu Figures Human Resource Development 79 The Shinwa Bank 08 TOP COMMITMENT 30 Enhancing Shareholder Returns 81 The Eighteenth Bank 14 FFG’s Path to Growth 83 Corporate Data 16 Strengths of FFG Management base 31 FFG’s CSR FFG Value Creation 33 Melding of CSR and Business Strategy 18 Management Direction to Achieve 35 Members of the Board our Long-Term Vision 37 Corporate Governance 20 Utilizing FFG’s Strengths to Create Value 40 Compliance Measures 22 Basic Strategies for Business 41 Risk Appetite Framework Activities Aimed at Value Creation 43 Risk Management
Disclaimer Regarding The forward-looking statements in this annual report are based on management’s assumptions and beliefs in light of information Forward-looking Statements available up to the date of publication, and involve both known and unknown risks and uncertainties. Actual financial results may differ materially from those presented in this document, being dependent on a number of factors.
090_0786987911909.indd 2 2019/12/24 10:39:44 FFG’s Brand Mission and Principles
Group Management Principles
FFG aims to become a financial group that creates values for all stakeholders by: Enhancing perception and taking actions without fear of failure, Pursuing high quality for future progress, and Bolstering people’s optimum choice.
The FFG Brand
Putting into practice the Group’s management principles, FFG aims to express its “Core Value” as its commitment to delivering real value to customers, shareholders and the regional community. We will also continue to develop its brand slogan, “To be your Bank of choice.”
Brand Slogan To be your Bank of choice
Core Value (the pledge to our customers embodied in our slogan) Your closest bank We will lend a sympathetic ear to, converse with and collaborate with customers. Your reliable bank Using our vast knowledge and information, we will offer optimal solutions to each and every one of our customers. Your sophisticated bank As a professional financial service group, we will continue to make proposals that exceed the expectations of our customers.
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090_0786987911909.indd010_0786987911909.indd 1 2019/12/242019/12/25 10:39:4413:22:37 FFG Overview The Story of Fukuoka Financial Group
Fukuoka Financial Group, Inc. (FFG), was established Kyushu region through bases in the three prefectures as a financial holding company through the joint of Fukuoka, Kumamoto and Nagasaki. share transfer of the Bank of Fukuoka and the All officers and employees of the Fukuoka Kumamoto Bank on April 2, 2007. On October 1, Financial Group are united in their efforts to fulfill the 2007, the Shinwa Bank joined into the Group and on promise to stakeholders to make FFG “your Bank of April 1, 2019, the Eighteenth Bank also integrated as choice.” We look forward to your continued support a wholly owned subsidiary. in our drive to upgrade our services as a broad area- With its headquarters in Fukuoka, the largest based regional financial group that spans local and city in Kyushu, FFG’s network extends across the global levels.
Within Kyushu 418
Fu uo a Pre
Fukuoka Prefecture 152 aga Pre Within Kyushu 12 Other 6 ita Pre