Transport for London Business Plan 2016
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Transport for London Business Plan December 2016 Contents About Transport for London (TfL) 4 Mayor’s introduction 43 Underground Part of the Greater London Authority We work hard to make journeys easier family of organisations led by Mayor through effective use of technology and 50 Buses of London Sadiq Khan, we are the data. We provide modern ways to pay 8 Commissioner’s foreword integrated transport authority through Oyster and contactless payment responsible for delivering the Mayor’s cards and provide information in a wide 11 What this plan will deliver 57 Rail strategy and commitments on transport. range of formats to help people move around London. As a core element in the Mayor’s overall 24 Business at a glance 62 Roads plan for London, our purpose is to keep Real-time travel information is provided London moving, working and growing, directly by us and through third-party and to make life in our city better. We organisations, which use the data we 26 Financial summary 69 Other operations reinvest all of our income to run and make openly and freely available to improve London’s transport services power apps and other services. and to make it safer, more modern 34 Financial trends 74 Appendices and affordable for everyone. We listen to, and act upon, feedback and 74 1. TfL Group balance sheet complaints to constantly improve our 76 2. Major new capital investment Our operational responsibilities include services and work with communities, 38 Borrowing and cash London Underground, London Buses, representative groups, businesses and Docklands Light Railway (DLR), London many other stakeholders to shape 40 Operational trends Overground, TfL Rail, London Trams, transport provision in London. London River Services, London Dial-a- Ride, Victoria Coach Station, Santander Improving and expanding transport in Cycles and the Emirates Air Line. London is central to driving economic growth, jobs and housing throughout On the roads, we regulate taxis and the the United Kingdom. Under the Mayor’s private hire trade, run the Congestion housing strategy, we are using our Charging scheme, manage the city’s land to provide thousands of new, 580km red route network, operate all affordable homes. Our own supply chain of the Capital’s 6,300 traffic signals and creates tens of thousands of jobs and work to ensure a safe environment for apprenticeships across the country. all road users. We are delivering one of the world’s largest programmes of transport capital investment, which is building the Elizabeth line, modernising Tube services and stations, transforming the road network and making it safer, especially for more vulnerable road users, such as pedestrians and cyclists. Transport for London Business Plan 3 Mayor’s introduction My first TfL Business Plan is an important document. It comes at a difficult moment. I share the grief and shock of the families of those who lost their lives, and the I am asking TfL to use every ounce of its expertise, many people injured and affected by creativity and energy to achieve our ambitious the tragic tram derailment in Croydon. As the Commissioner points out in Business Plan. But I am confident we can deliver his foreword, safety is TfL’s absolute my vision for an affordable, accessible and priority. We will take every action modern transport network necessary to prevent this from ever happening again, and we will continue to offer every support to the local community for the long term. So we’re forging ahead with our plans We need TfL to be good at delivering This plan sets out how we will make to tackle air pollution, provide new projects on time and to budget, at commuting safer and more affordable genuinely affordable homes on TfL land finding new sources of finance, at for all Londoners at the same time as and make the case for big infrastructure generating new revenue streams and delivering a truly ambitious programme projects, such as Crossrail 2. It’s through at helping Londoners make the shift to of modernisation and transformation. initiatives like this that we can truly greener, safer, more sustainable forms unlock the power of transport. of transport such as walking and cycling. Transport is a cornerstone of my vision These are already TfL’s strengths, but for a fairer, more prosperous city. I am very disappointed that the we want to play to them with greater Because transport doesn’t just help Government is going back on its promise ambition and urgency. people to get around, it can help people to devolve suburban rail franchises to get on. It can create opportunities I’m determined to do this and it’s already to TfL’s control. Already, TfL has Make no mistake, I am asking TfL for Londoners. It links our homes to our been a busy first seven months. We’ve proven what can be delivered from rail to use every ounce of its expertise, jobs. It gets children to their schools. already launched the new Hopper fare, devolution – more frequent trains, creativity and energy to achieve our It connects friends and family. It joins which is helping millions of people. fewer cancellations and delays, more ambitious Business Plan. But I am London’s businesses to customers. And We’ve already begun the Night Tube, staff on stations and more affordable confident we can deliver my vision for it provides access to London’s culture. which is helping to boost our night-time fares. There is a very strong business an affordable, accessible and modern economy. And we’ve already announced case for devolving some suburban rail transport network. And that, through But if we are to ensure our transport a TfL fares freeze for four years, which is franchises to TfL and I will continue to transport, we can create a healthier, network can cope with London’s helping to ensure travel is not a barrier work alongside commuters, business more sustainable and safer city that growing population, provide new to people getting on with their life. leaders and politicians from all parties increases opportunity for all Londoners. opportunities for Londoners and deliver to campaign for this. the safe, affordable and reliable service But this is just the start. We’re now Londoners deserve, then we need some focusing on how we can deliver To achieve our ambitions, this Business big changes. We need to keep fares transport solutions that not only Plan sets out how TfL is becoming down, plan and deliver new transport result in extra capacity and economic a leaner organisation and how we’re capacity and constantly look for new growth, but bring long-term health, developing a new approach for how ways to innovate. environmental and other benefits too. the organisation and its workforce can Sadiq Khan work together more efficiently. Mayor of London and Chair of the TfL Board 4 Mayor’s introduction Transport for London Business Plan 5 Our Business Plan outlines how, over the next five years, we will manage our resources to deliver the Mayor’s commitments. It includes: Affordable transport Making transport more accessible Safer London Housing and regeneration Keep all TfL fares More New Vision than 40% New 10,000 frozen of Tube stations safety homes on TfL land step-free by 2021/22 Zero (50 per cent affordable) target for standards More journeys with the road safety for buses measures in London Hopper fare Lobby for Crossrail Improve powers development bus stop to extend and taxi rank 100% Bakerloo Silvertown Protect accessibility step-free New all concessions Elizabeth line 20mph limits line tunnel Public transport, walking and cycling Cleaning up air quality Harnessing tech to improve journeys Raising commercial revenue Revised Top-ups available More ULEZ start for £850m people on Ultra Low revenue from better the buses Emission Zone anywhere use of TfL land (better journeys ULEZ on the network and reliability) Open Elizabeth line Purchase only green Ticketing buses app More from cycling and walking 2018 500 Develop (including Rotherhithe crossing) T-Charge apps using TfL data a trading arm Creating attractive and iconic places Helping business Community/borough partnerships Diversity and inclusion Transform More Borough spend A more Oxford Street for pedestrians integrated deliveries maintained representative workforce and senior management Improve Re-timing London’s roads deliveries Commissioner’s foreword The safety of our customers, passengers and users must remain our top priority. This is fully reflected in this plan. • Less reliance on agency staff can bring the high levels of reliability and customer service seen on London The terrible tram derailment at • Negotiating better deals with Overground to other inner suburban rail Sandilands in Croydon, where seven our suppliers services in the Capital. We have set aside people tragically lost their lives and £20m of funding to enable us to start more than 50 people were injured, is at • Sensible and considered value engineering work immediately should the position the very centre of our hearts and minds in delivering our major projects change in light of our arguments. as we deliver this plan. It fully addresses safety as our absolute priority and all And we are already seeing the results. Recent events outside our control have necessary resources and money are in Historically, our operating costs have the potential to significantly affect our place to ensure a safe network for our risen year-on-year. Over the past six finances and operations in the long run, customers and all road users. months, however, we have reversed this including the Government’s decision to trend; our operating costs have stabilised build a third runway at Heathrow and the The Capital is growing rapidly. Its and are now falling.