ETIS Annual Report 2010 I 2011 ETIS Central Office Sharing Knowledge is our Strength! Avenue Louise 331 BE-1050 Brussels, Belgium Tel. +32 2 223 07 71 - Fax. +32 2 219 26 28 www.etis.org This Annual Report is dedicated to the memory of Bjorn Reimers. ETIS Annual Report 2010 I 2011 Sharing Knowledge is our Strength! Table of contents Foreword Foreword I would like to take this opportunity to introduce this year’s Annual Report. This year is a special year, as ETIS will be celebrating its 20 year anniversary as an organisation. For associations such as ours this is remarkable result when one looks at the number of associations which have closed down due to lack of funding, relevance and above all interest from the member companies. This is proof to me that ETIS is truly unique and well worth all the work and effort that is put into continuing the work initially started in the early 90’s. I am also proud to report that we are still a healthy and stable organisation with a solid financial position. In fact our membership, activities and participation rates have continued to rise demonstrating that our members are finding a real value in our organisation. Looking back on this past year we have seen that Telcos A good part of 2010 was spent designing and building are struggling more than ever to stay relevant in a the new ETIS Members’ Corner. The goal of the new site world dominated by over the top players, web 2.0, cloud was to take advantage of web 2.0 technology, social services, social networking and fast changing consumer networking and collaboration tools in order to build a Table of contents patterns. Responding to this critical issue, the theme of new and improved ETIS website and Members’ Corner. the ETIS Community Gathering hosted in Stockholm was: By introducing these new technologies to our Members’ ‘The Future of Telecom Services – How to stay relevant Corner we have created a Members’ Corner that aims to in a 2.0 world’. This highly successful event featured a encourage more openness and sharing of information. memorable keynote presentation from TeliaSonera’s Since its launch we have already seen a large increase in ETIS Council 2 CEO, Lars Nyberg, and brought together over 150 the number of Members’ Corner visits and have received participants from 54 companies. a lot of positive feedback as our members are using Management Board 4 the site to share knowledge and network in between This past year continued to show high levels of activity physical meetings. Central Office 6 as our members showed their ongoing commitment and interest in sharing experiences and best practices with Last but not least, I would also like to take this New Members 8 their peers and working together on common challenges. opportunity to thank all of the Working Group Chairmen I would also like to welcome our newest Member, who volunteered their time and leadership to move our ETIS Events 10 Telefonica, who decided to join ETIS in 2010 after a trial groups forward. It is important to remember that ETIS membership period and have already been very active is a member driven organisation and it is the members CIO Executive Forum 12 participants in the Information Security and Anti-Spam who decide upon the key issues we cover. Our slogan groups. We are looking forward to sharing knowledge has always been ‘Sharing knowledge is our strength’ but Information Security & Anti-Spam 14 with them and continuing this strong partnership. ETIS using the knowledge is clearly yours! also welcomed several new Associate Members which Billing 16 have helped to support our specific activities with their valuable contributions to our working groups and events. Yours sincerely, Customer Self-Service 17 This year ETIS continued to produce benchmarking Enterprise Architecture 18 surveys, deliverables and best practices. It is important to note that with the help of The Boston Consulting Group Tora Tenden TeBIT Benchmarking Study 19 we have upgraded the TeBIT Benchmarking Study which ETIS Chairman has greatly improved the quality and value of the report. Procurement & Vendor Management 20 The Information Security Benchmark has also entered its third year now which shows that it continues to be of Business Intelligence & Data Warehouse 21 value to our members. Information Services 22 ETIS Members, Associates & Partners 24 About ETIS 26 1 ETIS Annual Report 2010 I 2011 ETIS Council ETIS Council Council Report Tora Tenden Bjørn Reimers Andreas Asimomitis ETIS Chairman TeliaSonera OTE since May 2002 Council Member & Treasurer Council Member since June 2006 since April 2007 The main responsibility of the Council is to ensure the ETIS ACTIVITIES & EVENTS effective management of ETIS allowing the organisation to provide benefits to its member companies by enabling the As always, the Council was actively involved in the ongoing exchange of experience and information on the use of IT activities of the organisation ranging from extending the within the telecom business. The Council has, by the authority remit for TeBIT to the Community Gathering hosted in Wim De Meyer Kees Stok Dr. Michael Damarowsky Marco Bavazzano Stockholm. Their involvement was also essential to the of the Management Board, the necessary executive powers Deutsche Telekom Telecom Italia organising of the two Management Board meetings, hosted Belgacom KPN Council Member Council Member for the actual management of the ETIS foundation. It consists by Telecom Italia and TeliaSonera together with the CIO Council Member Council member since February 2010 since May 2010 of 7 to 9 members of the Management Board and members Executive Workshops. They also followed up on the activities since October 2007 since May 2009 of the Council are elected for a period of two years. of all working groups. The Council also re-endorsed the strategic KPIs in place and carefully analysed the KPI results for this reporting period. In the past year, the Council held seven meetings either via ETIS Strategy & OBJECTIVES conference call or physically in Brussels. The following is The Council was also responsible for introducing more The Council endorsed the project of updating the ETIS an overview of the key issues which have been dealt with defined work-plans and summaries for the working during this reporting period. Members’ Corner on the ETIS website. They actively participated in the brain storming sessions and beta- groups to help our members stay better informed and testing phases. The new website was successfully get more value out of their memberships. launched early 2011 and it has been very well received COUNCIL MEMBERS throughout the ETIS community. During this reporting period, the ETIS Council welcomed two new Council members, Dr Michael Damarowsky, The ETIS Council is the driving force The Council members were actively involved with the development and “going live” of the Next Generation Deutsche Telekom and Mr Marco Bavazzano, Telecom behind the adoption of new ETIS Network questionnaire. This document was used as Italia. Mr Gerry Quinn, eircom stepped down following activities. a basis for discussion at the CIO Executive workshop. a reorganisation within his company. Later during The ETIS Council also approved the “Agile Product the year, Mr Mark Easton, also had to step down as Lifecycle Management”(APLM) project proposed by the Council member. ETIS would like to thank Thomas Fach, Enterprise Architecture Group. Gerry Quinn and Mark Easton for their dedication and Many of the new topics that are covered commitment to the ETIS Council during their time on the Council. Bjorn Reimers, TeliaSonera was re-elected for a in ETIS come from the Council and two-year period as Secretary Treasurer. they are heavily involved in the setting of agendas for our Board meetings, workshops and conferences. 2 3 ETIS Annual Report 2010 I 2011 ETIS Annual Report 2010 I 2011 39th Management Board Meeting 40th Management Board Meeting 39th Management Board meeting hosted by Telecom Italia in Rome 40th Management Board Meeting The ETIS Management Board gathers twice a year and handles the various administrative matters such as defining the th budget. The Board also oversees the working 39 Management groups progress together with approving new activities, events and membership Board Meeting applications. The Management Board determines the policy of ETIS The Central Office also presented the ETIS Deliverables and approves the annual budget. The Board consists of together with an update on the ETIS Key Performance 40th Management Board meeting hosted by Indicator’s for 2009. The results of these two reports representatives from all companies who are members TeliaSonera in Stockholm generated discussion between the Management Board of ETIS. The Management Board meets twice a year to members and they concluded that all available deliverables exchange ideas, identify topics of interest and common and information were of very good standard and should The 40th ETIS Management The Chairman also informed the Board members that, concerns. The Management Board also elects a Chairman be widely used within the member companies. Board meeting was held 13 unfortunately Mark Easton, BT had to step down from and Secretary-Treasurer for a two year period. The This meeting also enabled networking amongst members October 2010 in Stockholm his Council member role due to his new function within Board authorises the formation of Working Groups, with and sharing of their current experience on various issues hosted by TeliaSonera. This BT. As no candidates were proposed to replace Mark, this specific responsibilities to pursue these topics. ranging from transformation plans to future perspectives. preceded the ETIS Community election was postponed to the next Management Board Gathering on 14-15 October meeting. ETIS held its 39th Management 2010 also held in Stockholm, Sweden.