The Shell Report 2004 Meeting the energy challenge – our progress in contributing to sustainable development Guide to contents 1 Message from the Group Chief Executive Finding your way around Jeroen van der Veer on our efforts to improve performance Don’t just take our word for it and rebuild trust after a difficult year for Shell. KPMG Accountants N.V. and PricewaterhouseCoopers 2 The year at a glance LLP have carried out assurance work on selected financial, safety and environmental data marked The main events for Shell in 2004. with , and the extraction of selected data from 4 About Shell the audited financial statements. They also reviewed What we do. How we are governed. Sustainable the other information included in this report (see development and our business strategy. pages 30 and 31 for more). Members of the communities affected by our 8 Issues operations and external experts have assessed Our response to the environmental and social issues our performance at key locations (page 30). that most affect our business. These assessments, and other uncensored views, 12 Energy security including a sample of the e-mails sent to ‘Tell Shell’, The energy security aspect of the global energy can be found in the ’What others say’ boxes. challenge and what we are doing to help. What others say 16 Location reports Our efforts to address environmental and social concerns at key locations in Nigeria, the Philippines, Tell us what you think Russia, South Africa and the USA. Share your views at
[email protected], write to us (addresses on back cover) or join our forum 24 Performance data discussions at www.shell.com/tellshell.