Nonverbal Communication

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NONVERBAL COMMUNICATION “You’d better smile when you say that, Pilgrim!” DEFINITION A process whereby people, through the intentional or unintentional manipulation of normative actions and expectations, express experiences, feelings, and attitudes in order to relate to and control themselves, others, and their environments. (Hickson & Stacks, 1985) LINKS [RELATIONSHIPS]BETWEEN NONVERBAL AND VERBAL COMMUNICATION • Complementing • Conflicting [contradicting] • Substituting • Accenting NONVERBAL RULES • Nonverbal communication must be read in clusters. • Nonverbal communication is culture- specific. NONVERBAL CATEGORIES • Kinesics – body language • Oculesics [ocalics] – use of eyes • Proxemics – use of space • Haptics – touching behavior • Vocalics [paravocalics or paralanguage] not what you say but HOW you say it nonverbal categories continued • Objectics [artifactics] – use of objects/artifacts • Chronemics – use of time • Olfactics – use of smell • Gustorics – use of taste kinesics • Includes gestics, facsics, body synchrony, attractiveness, height, build • Speech related gestures may be – Emblems – Illustrators – Regulators – Affect displays – adaptors oculesics • “The eyes are the windows to the soul.” • Eye contact is VERY culturally determined. proxemics • Territoriality • Spacial Distances in America – Intimate zone (0’ - 18”) – Personal zone (18” – 4’) – Social zone (4’-12’) – Public zone (12’ - ∞) We say a person’s personal bubble is 3 feet. That is a diameter of intimate zone. • Small group ecology haptics • Who can you touch? • When can you touch? • How can you touch? vocalics • The text combines two common names into one: vocalics and paralanguage = paravocalics. • It is all aspects of the voice other than the words themselves. objectics • Communication through the use of artifacts. • Communicate – Marital status – Economic status – Social status/membership – Personality chronemics • America is an extremely time conscious culture • Latin cultures versus Anglo cultures olfactics • A smell can trigger the oldest of memories • We can remember what we smell longer than what we see & hear. • Americans are very smell conscious • Can even be used as a warning system gustorics • Can communicate pleasure, displeasure or warning • We can savor flavors we enjoy. • What one person perceives as mildly spicy may be hot and displeasureable to another.

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Non-Verbal & Verbal De-Escalation Skills & Framework
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ED384243.Pdf
DOCUMENT RESUME ED 384 243 FL 023 090 AUTHOR Bancroft, W. Jane TITLE Research in Nonverbal Communication and Its Relationship to Pedagogy and Suggestopedia. PUB DATE 95 NOTE 39p. PUB TYPE Reports Resea:ch/Technical (143) EDRS PRICE MF01/PCO2 Plus Postage. DESCRIPTORS *Brain Hemisphere Functions; Cognitive Style; Foreign Countries; *Lateral Dominance; Learning Strategies; *Nonverbal Communication; Nonverbal Learning; Second Language Instruction; *Suggestopedia; Teacher Influence; Teaching Methods ABSTRACT Nonverbal communication in the classroom can produce subtle nonverbal influences, particularly in the affective domain. In Suggestopedia, double-planeness (the role of the environment and the personality of the teacher) is considered an important factor in learning. Suggestopedic teachers are trained to use nonverbal gestures in their presentation of the lesson material and pantomime to suggest the meaning of new words in an unknown language. Positive facial expressions, eye contact, and body movement are used to project self-confidence and competence. Verbal and nonverbal behaviors are harmonized so that students receive the same positive message of support and encouragement on both the conscious and unconscious level. Voice qualities of the teacher and environmental factors are also emphasized in the suggestopedic method. Number of students, seating arrangement, wall colors, physical distrAnce between teacher and student(s), and lightingare all considered. Suggestopedia incorporates the main elements of modern, Western nonverbal communication theory, although there is no evidence that its developer, Georgi Lozanov, was influenced by it at the institute in Sofia, Bulgaria. Areas which have a bearing on Lozanov's Suggestopedia and which are discussed are: paralanguage, kinesics, proxemics, environment, and oculesics. (Contains 28 notes and references.) (Author/NAV) *********************************************************************** * Reproductions supplied by EDRS are the best that can be made from the original document.
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