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Your Trip Information NEW ZEALAND | ESSENTIALS Your Trip Information To help you prepare for this trip, we’ve gathered some useful information together! Some things, such as flights and insurance will be relevant sooner; and some things such as gear will be relevant closer to departure. Before your trip Visas for Australians You’ve booked! If you’re arriving from Australia, Australian citizens are exempt from both What’s next? fees, though Australian permanent residents need to pay the ETA. The ETA is NZ$12.50 and you can do this here: nzeta.immigration.govt.nz Within a week of booking: pay deposit, confirm your contract and Travel Insurance log into your Travel Wallet As an Active Adventures traveller, you’re required to have travel insurance for Sooner rather than later: check your trip – please be aware some insurance companies require insurance to be passport, arrange travel insurance purchased within 14 days of deposit payment (to be eligible for pre-exisitng and book your flights, start your medical cover). training regime and get fit! Please head to our Travel Insurance page for more in-depth information, our Three months before your trip: recommended insurance providers and let us know if you’d like to chat more full payment is due, complete extra about your options. items* Travel agencies Four weeks before your trip: check We recommend booking your flights through our preferred travel partner, for any missing details for your trip Fuzion Travel. They’re our experienced hand-picked experts in travel, passionate Two weeks before your trip: about what they do, and will tailor-make your flight itinerary to match your reconfirm your flights, print your Active Adventures tour. Get in touch with them directly by email final trip information* [email protected] or on 1 800 TRAVEL. Let them know your preferred travel plans, including any stopovers or extra nights’ accommodation, and they *We’ll email you reminders about will put everything in place for you. They offer a total travel solution and five star these things! service that you’ll want to tell your friends about! activeadventures.com 1 NEW ZEALAND | ESSENTIALS Extra hotel accommodation Biosecurity We can arrange additional hotel accommodation for you If you’re arriving from Australia, New Zealand is very strict at one of our preferred hotels if you plan to arrive early or on checking high risk biosecurity items so it’s a good idea to: leave later than your trip end date. The best way to make a • Scrub your hiking boots clean and pack them at the booking is to request the hotel, dates and room types you top of your luggage. You’ll be asked to declare them require through your Travel details Step 3 Page. and it’s highly likely they’ll be inspected. As biosecurity is such a serious threat to New Zealand, you can be Flights fined up to NZD$300 for dirty boots. • Declare/dump any food items, especially those that International flights contain produce, meat, fruit or dairy. If you’re flying over from Australia, most flights arrive If you’d like to know more about our customs requirements, into Auckland or Christchurch, before connecting through please check out: www.biosecurity.govt.nz/ to your final destination. Some airlines will fly directly to Queenstown though - usually from Sydney or Melbourne. Airport transfers Transport is easy to arrange from every New Zealand Domestic flights airport. You can either catch a taxi, uber or there are door- We recommend booking your domestic connections within to-door airport shuttles. The shuttle takes a little bit longer, New Zealand as part of your international fare. It’s more however it’s an economical option for solo travellers. economical that way, and can make life a bit easier if your international flight is delayed. Auckland Airport: 30 kilometres (20 miles) to the city. • Taxi: 30 minutes, NZ$~80 - $90 per vehicle. Arriving and departing • Shuttle: 40 minutes, NZ$35 per person New Zealand • SkyBus: 60 minutes, NZ$16 per person (purchase from kiosk between doors 8-11 international or outside door Customs and immigration 4 at domestic terminal) Once your international flight arrives into New Zealand Christchurch Airport: 15 kilometres (10 miles) to the city. you’ll proceed through immigration to have your passport • Taxi: 20 minutes, NZ$~60 per vehicle. checked and be issued your visitor’s permit (see passports • Shuttle: 30 minutes, NZ$25 per person and visas above). You should then collect your luggage before proceeding through customs. Queenstown Airport: 10 kilometres (6 miles) from town. If you’re arriving into Auckland and connecting to • Taxi: 15 minutes, NZ$~40 per vehicle. Christchurch, you’ll need to transit from the international • Shuttle: 20 minutes, NZ$24 per person terminal to the domestic terminal. There’s a free transit bus available, or it’s a 15 minute walk. You’ll also need to re- Carparking check your luggage for your domestic flight. If you’re driving yourself to the start of your trip, you can either leave your park at an accommodation (you’ll need to check with the hotel directly) or you can book your car in to the below locations in each City: Auckland There’s Standard Parking options are available at both the international and domestic terminals at Auckland Airport, check your options our here. Christchurch There are short-term and long-term options available at the Christchurch Airport so check them out here or an external company Craddocks offer options from NZ$10-12 per day. Queenstown There’s Standard Parking options are available at the terminal at Queenstown Airport, check your options our here. activeadventures.com 2 NEW ZEALAND | ESSENTIALS What if there’s an emergency? Flight delays If your flight is delayed, or you can’t travel for any reason and aren’t able to get to your pre-arranged meeting place on time, please let us know as soon as you can. Flight delays and missed connections do happen from time to time so we’re pretty accustomed to dealing with them. It’s all part of the whole travel experience, so if it does happen to you, we’ll help you get to where you need to be. You’ll need to cover any additional costs incurred by your flight delay, so keep all receipts in case you need them later to support an insurance claim. If you can, we recommend arriving earlier to be on the safe side. Luggage delays As with flight delays, losing your luggage does happen from time to time and we can easily help you deal with this. If your luggage doesn’t arrive with you for any reason, you’ll be directed to the airport baggage claim service where your details will be taken so that your baggage can be tracked down – feel free to give the airlines the emergency contact number below. You’ll be given a luggage tracking number and, in most cases, your bags will be delivered to your hotel within 24 hours. If your luggage hasn’t arrived by the time Time in New Zealand your trip starts, give your Active Adventures New Zealand New Zealand Standard Time (NZST) is the time zone for guide the luggage tracking number so we can continue to New Zealand, it’s 12 hours ahead of Greenwich Mean track it for you. They’ll also help you find some shops to Time (GMT). ensure you have everything you need until your luggage arrives – be sure to keep your receipts for travel insurance purposes. We recommend travelling with a spare set of clothes in your carry-on luggage, and your hiking boots on Your Active Adventures New your feet, just in case your luggage doesn’t arrive with you Zealand Trip at the same time. Your group Emergency contacts We get a real variety of people on our trips and they all If you have a genuine emergency in the few days before seem to have one thing in common – a love of the outdoors! your trip starts, or your family needs to get in touch with Our group sizes range from a minimum of four people to you urgently during the trip, please call our Client Services a maximum of fourteen people, generally with a mix of Team, who’re based in New Zealand. singles, couples and friends. If you’re travelling with other Phone +64 27 839 6538. people be sure to let us know so we can keep you all Non-emergency contacts together in the one group, as we often run two trips over For non-emergencies, please contact our New Zealand our more popular dates. office using the details below. If the office is unattended Your guides (outside of New Zealand business hours), please leave Your trip will be operated by two Experienced Active a message so we can pick it up and respond as soon as Adventure NZ guides, as well as local specialist activity we can. guides. Your guides will be there to make sure you’re well Free phone: 1 800 661 9073 (Australia) informed about each day and you’re well-fed, well-rested Free phone: 0800 234 726 (NZ) and happy! We think our guides are amazing and we hope Worldwide: +64 3 450 0414, ext 1 you do too, although they’re not very good mind readers, so Email: [email protected] if something’s up, please let them know! activeadventures.com 3 NEW ZEALAND | ESSENTIALS Rooming Food Our trip fares are based on a twin share rate (two people Almost all meals are included in your trip fare and any per room), so we’ll team you up with someone of the same that aren’t, are indicated in your itinerary.
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