must be harnessed, leashed, or tethered, of the Zoo. Patrons may kennel their service unless these devices interfere with the service animals while touring Zoo grounds on cart. animal’s work or the individual’s disability We currently have three carts available, OAKLAND ZOO prevents using these devices. In that case, including one with wheelchair access. We the individual must maintain control of the require four-weeks advance notice for cart animal through voice, signal, or other effective guide reservations. Contact (510) 632-9525 controls. The care and supervision of a service x220 for more information. For kenneling animal is solely the responsibility of the owner. arrangements, call (510) 632-9525 x193. SERVICE RESTRICTED AREAS SECTION 4: GUEST RESPONSIBILITIES Oakland Zoo is responsible for the health and Guests who decline to kennel their service well-being of over 660 animals; including rare animal may bring their service animal into and endangered species. We are subject to Oakland Zoo, but will be held personally ANIMAL strict guidelines and regulations pertaining to responsible for: their protection, and as such, service animals • Care and supervision of their service are restricted to certain areas of Oakland Zoo. animal Currently, the Zoo prohibits service animals • Maintaining control over the service POLICY from entering the African Village area and animal at all times the Wayne and Gladys Valley Children’s Zoo • Complying with all applicable laws and petting area. regulations (city, state, and federal), including vaccinations, licenses, as well See reverse of this brochure for a detailed as animal health and leash laws map outlining permissible areas of Oakland • Refraining from taking the service animal Zoo accessible with a service animal. Guests into known restricted areas (see map on who do not comply will be asked to leave the reverse for more details) premises (and not be refunded any parking or • Removing the service animal when a entry fees). conflict or potential conflict occurs. This may include Zoo animals in their If a situation arises where a service animal’s exhibits, zoo animals on walks with their presence within certain areas of Oakland Zoo is handlers, or any free-roaming non-Zoo shown to agitate or cause Zoo animals undue animals (squirrels, pigeons, and so on). stress or anxiety, or shows a potential for injury (to other guests, exhibit animals, the service Thank you for your cooperation! By following animal, or its handler), Oakland Zoo reserves the above rules and regulations, you ensure the right to designate such areas as off-limits a safe and fun experience at Oakland Zoo for to service animals, or to designate the area as you, the service animal, other Zoo guests, and sensitive and request that guests observe extra our animals. caution in these areas. Sensitive areas may change as a result of new births or hatchings, For more information regarding Oakland Zoo’s nesting or breeding behaviors in progress, or Service Animal Policy, contact us at (510) 632- new animals present in exhibits. Oakland Zoo’s 9525, x193. A copy of this form is also available animal care managers and veterinarians have online at www.oaklandzoo.org, at at our Main the right to alter or prohibit service animal entry Entrance and Administration Office, as well as to any part of the Zoo without prior notice. other parts of the Zoo.

KENNELING AND ELECTRIC CART This policy is accurate and effective as of July 2014. ASSISTANCE As an alternative to bringing service animals on Zoo grounds, Oakland Zoo offers free, on-site kennel services. Electric carts driven by one of our Docents are also available for guests with disabilities to tour most parts Copyright 2014 Oakland Zoo • Dog photo courtesy Found Animal Foundation The following route must be adhered to when accompanied by a service animal. Oakland Zoo A B C D E F Service Animal Bison AFRICAN SAVANNA Tule Elk 1 Elephant (only viewable from Policy Lion the Sky Ride)

Camel SECTION 1: OVERVIEW Aviary Veterinary Oakland Zoo is open to and Hospital Vervet welcomes everyone. We are Savanna Monkey Reptiles committed to ensuring that Zoo Aviary Meerkat grounds, facilities, and programs www.oaklandzoo.org 2 AFRICAN ADVENTURE are accessible to all visitors, and in VELDT LANDING doing so, it is our policy to comply

Zebra AFRICAN Eland in all respects with the Americans VILLAGE Vervet Egyptian with Disabilities Act (“ADA”). Monkey Outback Express Giraffe Geese Train Depot Although Oakland Zoo prohibits Arroyo Viejo Creek Maddie’s Center any non-zoo animals from entering for Science & BUDONGO GRIND Environmental Hyena Coffee Stop the Zoo, exceptions are made for Education Birthday 3 Warthog Tiger Party Area trained service animals, as defined by the ADA.

Marian Zimmer Auditorium TROPICAL RAIN FOREST MADAGASCAR SECTION 2: SERVICE ANIMAL LOWER ENTRANCE Trading Post & EXIT Tamarin DEFINITION Squirrel Gibbon Sky Wreathed Island Ride Zimmer Monkey Anaconda A service animal is defined by the Bug House Baboon Hornbill EXIT Clorox Chimpanzee 4 ADA as any dog that is individually Wildlife Theater Macaw Play Griffon trained to do work or perform Area Vultures MAIN Guinea Hog ENTRANCE Picnic Area tasks for an individual with a Rabbits Membership disability. In accordance with the Goat & Siamang FLAMINGO ADA, only trained service animals Sheep Island PLAZA Barn are permitted on Zoo grounds. Alligator River Otter Tamarin Pets, exotic species, therapy or Reptile & Amphibian Coatimundi 5 emotional-support animals are not Goldman House Tortoise Parking Bat Exhibit Lemur ZOO MEADOW permitted. The service dog must be

Parking fully trained; animals-in-training will not be permitted into the Zoo. WAYNE & GLADYS VALLEY Sun Bear Sika CHILDREN’S ZOO Deer In order to determine if an animal Muntjac is a service animal, Oakland Zoo 6 Staff may ask any of the following Outback Express Adventure Train questions: • Is this a service animal? Emu • Has this animal been trained Wallaroo to assist someone here today with a disability? • What task has this animal Snow 7 Building been trained to perform?

SECTION 3: GENERAL GUIDELINES Under the ADA, service animals www.oaklandzoo.org • 9777 Golf Links Rd, Oakland • (510) 632-9525 continued on back >