Smart Cities Playbook: Building Your Connected Community Why CTIA Created This Playbook

Smart Cities Playbook: Building Your Connected Community Why CTIA created this Playbook

CTIA represents the U.S. wireless communications industry and companies throughout the mobile ecosystem. Our members provide the wireless networks, devices, equipment and solutions that Table of contents make smart cities possible. This includes the high- speed mobile broadband and services behind video, streaming and cloud computing; the wireless networks Section I: What Could Your City Be? 4 and technologies for connected and autonomous vehicles; and the communications technology Section II: Welcome to Smart City, USA 10 and infrastructure of smart grids, which enable efficient, dependable control of energy consumption. Smart Public Services 12 CTIA members are also the drivers of 5G, the next generation of wireless. As advanced networks roll Smart Transportation 19 out across the nation, 5G will allow up to one hundred times more simultaneous connections, up to one Smart Utilities 28 hundred times faster connectivity, and lower latency, which is key for innovations like autonomous vehicles. Section III: Starting Your Smart Cities Journey 38 As we look ahead to the exciting possibilities of smart cities technologies, CTIA is committed to helping Glossary 48 communities of all sizes become the cities of the future.

We see becoming a smart city as an achievable, accessible, desirable Goals of This goal for communities of all sizes and states of readiness. We hope you find this Playbook a helpful resource for:

+ Getting started + Familiarizing yourself with Playbook technical terms and concepts, + Identifying solutions that are a particularly in the area of wireless good fit for community challenges technology and infrastructure

+ Prioritizing projects based on the + Bringing smart cities projects needs of businesses and residents to life—smoothly, affordably © 2019 CTIA-The Wireless Association. All Rights Reserved. removal of any CTIA-owned name, logo, copyright language, or the and successfully affixation of any other entity name, logo, or copyright language to Any reproduction or transmission of all or part of this publication, the publication, is unauthorized and strictly prohibited. in any form, or by any means, whether electronic or mechanical, including photocopying, recording, or via any information storage Any use of this publication, by any organization, is strictly prohibited and retrieval system, without the prior written permission of CTIA- unless authorized by CTIA in writing. Any reproduction of this The Wireless Association (“CTIA”), is unauthorized and strictly publication, as authorized by CTIA, shall contain the above notice prohibited by federal copyright law. Additionally, the modification in substantially the same language and form and “© 2019 CTIA-The or alteration of this publication, including without limitation, the Wireless Association. All Rights Reserved.” on all subsequent pages.

3 CTIA Smart Cities Playbook Table of contents Table of contents

Section I: What Could Your City Be? 4 Section I: What Could Your City Be? 4 Section II: Welcome to Smart City, USA 10 Section II: Welcome to Smart City, USA 10 Smart Public Services 12 Smart Public Services 12 Smart Transportation 19 Smart Transportation 19 Smart Utilities 28 Smart Utilities 28 Section III: Starting Your Smart Cities Journey 38 Section III: Starting Your Smart Cities Journey 38 Glossary 48 Glossary 48

We see becoming a smart city as an achievable, accessible, desirable goalWe see for becoming communities a smart of all city sizes as and an achievable, states of readiness. accessible, We desirable hope you findgoal forthis communities Playbook a helpfulof all sizes resource and states for: of readiness. We hope you find this Playbook a helpful resource for: + Getting started + Familiarizing yourself with + Getting started + technicalFamiliarizing terms yourself and concepts, with + Identifying solutions that are a particularlytechnical terms in the and area concepts, of wireless + goodIdentifying fit for solutions community that challenges are a technologyparticularly and in the infrastructure area of wireless good fit for community challenges technology and infrastructure + Prioritizing projects based on the + Bringing smart cities projects + needsPrioritizing of businesses projects andbased residents on the + toBringing life—smoothly, smart cities affordably projects needs of businesses and residents andto life—smoothly, successfully affordably and successfully

As you approach a traffic light, the signal turns green, adjusting in real What Could time to a lack of cross traffic. You accelerate, saving time on your morning commute. In the lane next to you, passengers on a public bus check their Your City Be? transit connections on a mobile app. Downtown, the parking lot is crowded, but you remain capable of detecting gunshots, connected to Your City Be? calm. A series of lights leads you to an available space, systems that immediately notify law enforcement signaled because of an in-pavement detector. And you and first responders in the event of an incident. don’t have to stop to pay a meter, thanks to a sensor that seamlessly records parking start and stop times. This is how smart cities operate. Neighborhoods become a network. City services become more When you leave work, your walk is illuminated by LED efficient. Local communities save money with more lights that switch on when you approach and off as you informed decision-making, and residents enjoy continue on to save energy. Although you don’t realize a more comfortable, convenient, connected it, these same light posts also have acoustic sensors quality of life.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 4 4 5 CTIA Smart Cities Playbook As you approach a traffic light, the signal turns green, adjusting in real timeAs you to approach a lack of cross a traffic traffic. light, You the accelerate, signal turns saving green, time adjusting on your in realmorning commute.time to a lack In the of cross lane nexttraffic. to you,You passengersaccelerate, savingon a public time buson your check morning their transitcommute. connections In the lane on next a mobile to you, app. passengers on a public bus check their transit connections on a mobile app. Downtown, the parking lot is crowded, but you remain capable of detecting gunshots, connected to Downtown,calm. A series the of parking lights leads lot is you crowded, to an available but you remain space, capablesystems ofthat detecting immediately gunshots, notify connected law enforcement to calm.signaled A series because of lights of an leads in-pavement you to an detector. available And space, you systemsand first that responders immediately in the notify event law of anenforcement incident. signaleddon’t have because to stop of to an pay in-pavement a meter, thanks detector. to a sensor And you and first responders in the event of an incident. don’tthat seamlessly have to stop records to pay parking a meter, start thanks and to stop a sensor times. This is how smart cities operate. Neighborhoods that seamlessly records parking start and stop times. Thisbecome is how a network. smart cities City operate. services Neighborhoodsbecome more When you leave work, your walk is illuminated by LED becomeefficient. a Localnetwork. communities City services save becomemoney withmore more Whenlights thatyou leaveswitch work, on when your you walk approach is illuminated and off by LEDas you efficient.informed decision-making,Local communities and save residents money with enjoy more lightscontinue that on switch to save on energy. when you Although approach you and don’t off realize as you informeda more comfortable, decision-making, convenient, and residents connected enjoy continueit, these same on to light save posts energy. also Although have acoustic you don’t sensors realize aquality more comfortable,of life. convenient, connected it, these same light posts also have acoustic sensors quality of life.

5 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 5 CTIA Smart Cities Playbook It’s not science fiction, or achievable in only the most Smart cities begin with the Internet of Things (IoT): It’sfuture-focused not science fiction,and well-funded or achievable metropolis. in only Smartthe most Smartphysical cities devices, begin vehicles, with the home Internet appliances of Things and (IoT): more An investment in community Smart cities are safer cities. Integrated video sensors future-focusedcities are possible and everywhere, well-funded right metropolis. now. Smart physicalembedded devices, with electronics, vehicles, home software appliances and sensorsand more pride—and the future can help identify missing persons and solve crimes. cities are possible everywhere, right now. embeddedthat connect with across electronics, networks software and exchange and sensors data. But Gunshot sensors can summon police to a scene, and thatat their connect heart, across smart networks cities projects and exchange are really data. about But weather sensor technologies can alert residents to Smart cities: Expanding the atcommunities their heart, and smart connections—people cities projects are really working about Through monitoring water and energy use, making the nature and location of weather emergencies and Smart cities: Expanding the communitiestogether on better and connections—people public services and experiences, working services more efficient and proactively identifying recommend a path to safety. definition—and the possibilities togetherthen spreading on better the publicword to services share the and benefits. experiences, maintenance needs, smart cities projects save definition—and the possibilities then spreading the word to share the benefits. communities money. Smart technologies also give communities the tools Smart cities projects happen anywhere communities “But we don’t have the right infrastructure for a smart needed to track resources and optimize systems, so Smartput connected cities projects devices, happen wireless anywhere networks communities and data “Butcities we project,” don’t haveyou may the rightbe thinking. infrastructure “Where for do awe smart start?” Communities use smart cities projects to reduce they can operate in a more sustainable fashion. putmanagement connected platforms devices, wirelessto work tonetworks enhance and public data cities project,” you may be thinking. “Where do we start?” emissions. Examples include smart buildings with managementservices, boost platforms local economies to work toand enhance improve public everyday Fortunately, smart cities projects are all about automated HVAC controls, programs that help Finally, smart cities foster economic growth. People services,life. You’ll boost find themlocal ineconomies Peachtree and Corners, improve Georgia; everyday Fortunately,resourcefulness, smart using cities the projects infrastructure are all about and residents monitor energy usage and smart grids that like to live and do business in safe places with reliable life.Carlsbad, You’ll findCalifornia; them andin Peachtree beyond. Corners, Georgia; resourcefulness,technologies you using already the have infrastructure and making and them accommodate solar power. Communities are also using electricity, water, gas and internet and convenient Carlsbad, California; and beyond. technologiesstronger. To get you started, already gather have and together making as thema data-powered transportation to reduce fuel usage and public services. Smart cities are places built to thrive, stronger.community, To getidentify started, your gather greatest together challenge as a and expedite the transport of people and goods. now and into the future. community,begin exploring identify your youroptions. greatest challenge and begin exploring your options.

SMART CITIES IN ACTION SMART CITIES IN ACTION San Diego Smart Cities Regional Initiative San Diego Smart Cities Regional Initiative San Diego, CA San Diego, CA

SCENARIO SCENARIOCleantech San Diego launched the San Diego Smart Cities Regional Initiative along with leaders from Cleantechthe cities of San Carlsbad, Diego launched Chula Vista the and San San Diego Diego, Smart in additionCities Regional to the PortInitiative of San along Diego, with the leaders San Diego from theInternational cities of Carlsbad, Airport and Chula SANDAG. Vista and The San common Diego, goals:in addition Integrate to the local Port government’s of San Diego, numerous the San Diego services Wireless-enabled reductions in energy Internationalto facilitate connected Airport and communities, SANDAG. The ensure common equity goals: and Integrate inclusivity, local and government’s provide economic numerous development— services toultimately facilitate transforming connected communities, how the San Diegoensure region equity operates and inclusivity, while improving and provide quality economic of life. development— use, fuel costs and traffic congestion ultimately transforming how the San Diego region operates while improving quality of life. SOLUTION are estimated to generate $160 billion SOLUTIONHigh-profile projects by cities and public agencies have advanced the San Diego region’s reputation as High-profilea smart cities projectsleader. But by technologicalcities and public improvements agencies have have advanced been only the oneSan partDiego of region’s the story. reputation Regional as in savings and benefits. acollaboration smart cities leader.has transformed But technological how the improvementsSan Diego region’s have cities been and only public one part agencies of the provide story. Regional services and collaborationhas had a major has impact transformed on the region’show the economic,San Diego environmentalregion’s cities and and public social agencies development. provide Furthermore, services and hascross-jurisdictional had a major impact knowledge on the region’shas created economic, a truly environmental“smart” region andfor maximizing social development. public funding, Furthermore, increasing cross-jurisdictionalcivic participation, creating knowledge a consistent has created platform a truly for “smart” innovation region and for promotingmaximizing business public funding, growth. increasing civic participation, creating a consistent platform for innovation and promoting business growth. RESULTS RESULTSThrough integrating numerous government services, the San Diego Smart Cities Regional Initiative Throughhas established integrating a connected numerous community government in support services, of the equity, San Diegoinclusivity Smart and Cities economic Regional development. Initiative hasCollaboration established has a connectedstrengthened community relationships in support between of equity, residents inclusivity and businesses, and economic harmonized development. public Collaborationagency operations has strengthened and enabled transformationalrelationships between behavior residents shifts andacross businesses, all stakeholders. harmonized public agency operations and enabled transformational behavior shifts across all stakeholders.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 6 6 7 CTIA Smart Cities Playbook An investment in community Smart cities are safer cities. Integrated video sensors pride—andAn investment the infuture community Smartcan help cities identify are safer missing cities. persons Integrated and solve video crimes. sensors pride—and the future canGunshot help sensorsidentify canmissing summon persons police and to solve a scene, crimes. and Gunshotweather sensorsensors technologies can summon can police alert to residents a scene, andto Through monitoring water and energy use, making weatherthe nature sensor and location technologies of weather can alert emergencies residents toand Throughservices moremonitoring efficient water and and proactively energy use, identifying making therecommend nature and a path location to safety. of weather emergencies and servicesmaintenance more needs, efficient smart and cities proactively projects identifying save recommend a path to safety. maintenancecommunities money.needs, smart cities projects save Smart technologies also give communities the tools communities money. Smartneeded technologies to track resources also give and communities optimize systems, the tools so Communities use smart cities projects to reduce neededthey can to operate track resources in a more and sustainable optimize fashion. systems, so Communitiesemissions. Examples use smart include cities smart projects buildings to reduce with they can operate in a more sustainable fashion. emissions.automated Examples HVAC controls, include programs smart buildings that help with Finally, smart cities foster economic growth. People automatedresidents monitor HVAC controls, energy usage programs and smart that help grids that Finally,like to live smart and cities do business foster economic in safe places growth. with People reliable residentsaccommodate monitor solar energy power. usage Communities and smart are grids also that using likeelectricity, to live and water, do gasbusiness and internet in safe placesand convenient with reliable accommodatedata-powered transportation solar power. Communities to reduce fuel are usage also usingand electricity,public services. water, Smart gas and cities internet are places and convenientbuilt to thrive, data-poweredexpedite the transport transportation of people to reduceand goods. fuel usage and publicnow and services. into the Smart future. cities are places built to thrive, expedite the transport of people and goods. now and into the future.

Wireless-enabled reductions in energy use,Wireless-enabled fuel costs and reductions traffic congestion in energy use, fuel costs and traffic congestion are estimated to generate $160 billion inare savings estimated and tobenefits. generate $160 billion in savings and benefits.

7 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 7 CTIA Smart Cities Playbook Smart Cities in Action: CTIASmart Smart Cities Cities in Action: Working Groups CTIA Smart Cities Working Groups Throughout this Playbook, you’ll see photos of Throughoutcollaboration this in actionPlaybook, to advance you’ll see smart photos cities of collaborationinitiatives. CTIA in Smartaction Citiesto advance Working smart Group cities members initiatives.meet regularly CTIA to Smart share Cities best practices,Working Group engage members city meetofficials regularly and explore to share projects best practices, that are engagebeing deployed city officialsin communities and explore nationwide. projects The that goal: are educatebeing deployed inmunicipalities—and communities nationwide. each other—about The goal: educate the benefits municipalities—andof smart cities technology, each other—about and how smart the cities benefits ofsolutions smart cities can make technology, communities and how safer, smart smarter cities and solutionsmore secure. can make communities safer, smarter and more secure. Dennis Gakunga, Chief Sustainability Officer, DennisCity of ChulaGakunga, Vista Chief Sustainability Officer, City of Chula Vista

Qualcomm President Cristiano Amon: “5G will be a fundamental enabler for smart cities, supporting a massive scale of connections between everything from streetlights to water meters to security cameras.”

At Qualcomm headquarters, Qualcomm President Cristiano Amon and Mark Stainbrook, Port of San As part of the Federal Aviation Administration's UAS Integration Pilot Program, the Chula Vista Police Diego Harbor Police Department Chief, highlighted AsDepartment part of the uses Federal drones Aviation to respond Administration's to emergency UAS calls Integration within a Pilottwo-mile Program, radius the of theChula station. Vista PoliceThe the lifesaving potential that smart cities applications Departmentdepartment hasuses flown drones over to respond1,080 missions to emergency in support calls of within patrol a operationstwo-mile radius since ofOctober the station. 2018. The have and the important role 5G networks will play department has flown over 1,080 missions in support of patrol operations since October 2018. in keeping communities safe.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 8 8 9 CTIA Smart Cities Playbook Qualcomm President Cristiano Amon: “5G will be a fundamental enabler for smart cities, supporting a Qualcommmassive scale President of connections Cristiano between Amon: “5G everything will be a from fundamental streetlights enabler to water for smartmeters cities, to security supporting cameras.” a massive scale of connections between everything from streetlights to water meters to security cameras.”

At Qualcomm headquarters, Qualcomm President AtCristiano Qualcomm Amon headquarters, and Mark Stainbrook, Qualcomm Port President of San CristianoDiego Harbor Amon Police and MarkDepartment Stainbrook, Chief, Port highlighted of San Diegothe lifesaving Harbor potentialPolice Department that smart Chief, cities highlighted applications thehave lifesaving and the importantpotential that role smart 5G networks cities applications will play havein keeping and the communities important rolesafe. 5G networks will play in keeping communities safe.

What does a smart cities project look like? How do I get started? The Welcome to answers to these questions vary from community to community, and from project to project. There is no “one size fits all” in uniting data, connectivity and technology for the public good, and the possibilities Smart City, USA can seem overwhelming. When considering when, where and how to launch These can be defined by looking at the benefits. your project, it helps to narrow your community’s Smart public services contribute to public safety, focus, with a focus on achievable wins. In our cost savings and the public buildings and spaces that experience, three areas with particularly strong odds enhance residents’ quality of life. Smart transportation for buy-in, implementation and results are public projects make fleets, intersections, highways, transit services, transportation and utilities. hubs and beyond safer and more efficient. And smart utilities initiatives help communities reduce energy and fuel costs, achieve environmental goals and meet the needs of growing populations.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 10 10 11 CTIA Smart Cities Playbook What does a smart cities project look like? How do I get started? The answersWhat does to athese smart questions cities project vary lookfrom like? community How do to I get community, started? The and fromanswers project to these to project. questions There vary is nofrom “one community size fits all”to community,in uniting data, and connectivityfrom project andto project. technology There for is nothe “one public size good, fits andall” in the uniting possibilities data, canconnectivity seem overwhelming. and technology for the public good, and the possibilities can seem overwhelming. When considering when, where and how to launch These can be defined by looking at the benefits. Whenyour project, considering it helps when, to narrow where yourand howcommunity’s to launch TheseSmart canpublic be servicesdefined contributeby looking toat publicthe benefits. safety, yourfocus, project, with a focusit helps on to achievable narrow your wins. community’s In our Smartcost savings public and services the public contribute buildings to public and spaces safety, that focus,experience, with athree focus areas on achievable with particularly wins. Instrong our odds costenhance savings residents’ and the quality public of buildings life. Smart and transportation spaces that experience,for buy-in, implementation three areas with and particularly results are strong public odds enhanceprojects makeresidents’ fleets, quality intersections, of life. Smart highways, transportation transit forservices, buy-in, transportation implementation and and utilities. results are public projectshubs and make beyond fleets, safer intersections, and more efficient. highways, And transit smart services, transportation and utilities. hubsutilities and initiatives beyond saferhelp communitiesand more efficient. reduce Andenergy smart utilitiesand fuel initiatives costs, achieve help communitiesenvironmental reduce goals energyand meet andthe needs fuel costs, of growing achieve populations. environmental goals and meet the needs of growing populations.

11 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 11 CTIA Smart Cities Playbook With advanced analytics, organizations can harness Smart public safety data for informed action. And with 5G wireless connectivity, IoT networks will be able to support IoT devices connected by wireless networks offer hundreds more devices, with low latency and innovative new ways of spotting danger, managing risk lightning-fast speeds. and keeping people safe.

Read about specific solutions, technologies and Video sensors can help identify missing persons and applications and see how communities are harnessing solve crimes. Gunshot sensors can summon police to a today’s “internet of everything” to save money, scene. Weather sensor technologies can alert residents serve residents and make their public safety, public to the nature and location of a tornado, hurricane or infrastructure and public transit ready for the future. other emergency and recommend a path to safety.

Smart public safety projects empower communities to be more proactive to their residents’ safety needs. Communities are mounting sensors on drones, deploying them through neighborhoods and beyond to gain more complete, timely views of potential incidents and accelerate their response. Find ideas for your community in the examples below.

SMART PUBLIC SAFETY IN ACTION Smart Public Services Smart Public Services Drones as First Responders For taking public services to the next level, one of the most exciting Chula Vista, CA advancementsFor taking public in servicesrecent years to the has next been level, the one Internet of the of most Things exciting (IoT): all of advancements in recent years has been the Internet of Things (IoT): all of the items in our world that connect to the internet and share and receive SCENARIO data.the items IoT devices in our world currently that numberconnect in to the the billions, internet permeate and share every and receive aspect The Chula Vista Police Department (CVPD) needed to maximize its resources—including its limited number of officers—to keep the growing population of Chula Vista safe. ofdata. daily IoT life devices and open currently up exciting number possibilities in the billions, for new permeate and improved every aspect public of daily life and open up exciting possibilities for new and improved public SOLUTION services—particularly as supporting technologies evolve. CVPD launched a “Drone as a First Responder” (DFR) program. When someone calls with an emergency, services—particularly as supporting technologies evolve. the department sends a drone to the site to feed live video to ground units and collect critical intelligence. The program is the first of its kind to deploy drones as a first responder. CVPD also uses its drones to document crime and accident scenes, search for missing or wanted persons, respond to fires and evaluate Smart lighting solutions have damage after a major incident or natural disaster. Smart lighting solutions have the potential to save more than RESULTS the potential to save more than CVPD has flown over 1,080 missions in support of patrol operations since October 2018 and is now flying $1 billion per year across the from two launch locations. The program became the first urban police response program in the nation to United$1 billion States. per year across the obtain FAA approval to fly beyond visual sight lines. United States.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 12 12 13 CTIA Smart Cities Playbook With advanced analytics, organizations can harness Smart public safety Withdata advancedfor informed analytics, action. organizations And with 5G wireless can harness Smart public safety dataconnectivity, for informed IoT networks action. And will with be able 5G wireless to support IoT devices connected by wireless networks offer connectivity,hundreds more IoT devices, networks with will low be latency able to supportand IoTinnovative devices new connected ways of by spotting wireless danger, networks managing offer risk hundredslightning-fast more speeds. devices, with low latency and innovativeand keeping new people ways safe. of spotting danger, managing risk lightning-fast speeds. and keeping people safe. Read about specific solutions, technologies and Video sensors can help identify missing persons and Readapplications about specific and see howsolutions, communities technologies are harnessing and Videosolve crimes. sensors Gunshot can help sensors identify can missing summon persons police and to a applicationstoday’s “internet and see of everything” how communities to save are money, harnessing solvescene. crimes. Weather Gunshot sensor sensors technologies can summon can alert police residents to a today’sserve residents “internet and of everything”make their public to save safety, money, public scene.to the nature Weather and sensor location technologies of a tornado, can hurricane alert residents or serveinfrastructure residents and and public make transit their public ready safety, for the public future. toother the emergencynature and andlocation recommend of a tornado, a path hurricane to safety. or infrastructure and public transit ready for the future. other emergency and recommend a path to safety. Smart public safety projects empower communities toSmart be more public proactive safety projects to their empower residents’ communities safety needs. toCommunities be more proactive are mounting to their sensors residents’ on safetydrones, needs. Communitiesdeploying them are through mounting neighborhoods sensors on drones, and beyond deployingto gain more them complete, through timely neighborhoods views of potential and beyond toincidents gain more and complete, accelerate timely their response.views of potential Find ideas incidentsfor your community and accelerate in the their examples response. below. Find ideas for your community in the examples below.

SMART PUBLIC SAFETY IN ACTION SMART PUBLIC SAFETY IN ACTION Drones as First Responders Drones as First Responders Chula Vista, CA Chula Vista, CA

SCENARIO SCENARIOThe Chula Vista Police Department (CVPD) needed to maximize its resources—including its limited number Theof officers—to Chula Vista keepPolice the Department growing population (CVPD) needed of Chula to maximizeVista safe. its resources—including its limited number of officers—to keep the growing population of Chula Vista safe. SOLUTION SOLUTIONCVPD launched a “Drone as a First Responder” (DFR) program. When someone calls with an emergency, CVPDthe department launched a sends “Drone a drone as a First to the Responder” site to feed (DFR) live videoprogram. to ground When someoneunits and callscollect with critical an emergency, intelligence. theThe departmentprogram is the sends first a droneof its kindto the to sitedeploy to feed drones live asvideo a first to groundresponder. units CVPDand collectalso uses critical its drones intelligence. to Thedocument program crime is the and first accident of its scenes,kind to deploysearch dronesfor missing as a orfirst wanted responder. persons, CVPD respond also uses to firesits drones and evaluate to documentdamage after crime a andmajor accident incident scenes, or natural search disaster. for missing or wanted persons, respond to fires and evaluate damage after a major incident or natural disaster. RESULTS RESULTSCVPD has flown over 1,080 missions in support of patrol operations since October 2018 and is now flying CVPDfrom two has launchflown locations.over 1,080 Themissions program in support became of the patrol first operations urban police since response October program 2018 and in is the now nation flying to fromobtain two FAA launch approval locations. to fly Thebeyond program visual becamesight lines. the first urban police response program in the nation to obtain FAA approval to fly beyond visual sight lines.

13 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 13 CTIA Smart Cities Playbook SMART PUBLIC SAFETY IN ACTION SMART PUBLIC SAFETY IN ACTION smart light poles that work double duty in the deployment of 5G networks, and building management and automation systems that centralize control of Public Safety heating, ventilation, air conditioning, lighting and more. Public Safety Atlanta, GA In parks and community spaces, smart irrigation Atlanta, GA controllers, rainwater harvesting and energy-generating exercise equipment maximize resource use. Restroom SCENARIO occupancy sensors both save energy and contribute SCENARIOAtlanta needed to expand its citywide surveillance efforts—cost-effectively—to better protect its nearly to a feeling of safety, and free internet access in public Atlantahalf-million needed residents. to expand its citywide surveillance efforts—cost-effectively—to better protect its nearly spaces increases community engagement. half-million residents. SOLUTION Intrigued? Read on for stories of smart public SOLUTIONTo increase visibility of situations across the city, the Atlanta Police Foundation launched Operation Shield. infrastructure in action. ToThis increase integrated visibility system of situationswould pull across video resourcesthe city, the from Atlanta private Police and Foundation public entities launched into a singleOperation command Shield. Thiscenter. integrated The challenge: system Create would a pull robust video platform resources that from could private support and over public 10,000 entities cameras into a across single brands,command center.networks The and challenge: video management Create a robust systems. platform that could support over 10,000 cameras across brands, SMART PUBLIC INFRASTRUCTURE IN ACTION networks and video management systems. The foundation deployed over 400 of its own cameras, with thousands more supplied by other city Theorganizations foundation like deployed MARTA (Atlanta’sover 400 of rapid its own transit cameras, authority), with thethousands Atlanta morepublic supplied school system by other and city the organizationsdepartments of like public MARTA works, (Atlanta’s watershed rapid managementtransit authority), and aviation.the Atlanta Videos public stream school across system a network and the of Smart Lighting departmentswireless mesh, of fiber public and works, 4G connections watershed managementto secure cloud and storage. aviation. Police Videos officers stream can across access a networkthese videos of as wirelessneeded via mesh, a security fiber andinformation 4G connections management to secure system. cloud storage. Police officers can access these videos as Baltimore, MD needed via a security information management system. RESULTS RESULTSAtlanta's police department is now able to leverage security footage from across the city without the SCENARIO Atlanta'scost of owning police and department maintaining is now thousands able to leverageof cameras. security Private footage businesses, from across shopping the citymalls without and housing the Baltimore aimed to improve nighttime safety around entertainment districts, improve response time to costcomplexes of owning are sharingand maintaining their live thousandsvideo with theof cameras. police department Private businesses, and benefiting shopping from malls faster, and housingmore streetlight outages and track the savings of money and energy. complexesprepared service are sharing from emergencytheir live video responders. with the police department and benefiting from faster, more prepared service from emergency responders. SOLUTION The city joined forces with Baltimore Gas and Electric and Philips Lighting for Baltimore Bright, a connected lighting system. This pilot program focused first on 20 city-owned streetlights in a downtown entertainment district. The team installed Philips CityTouch “nodes” which can dim or brighten, monitor energy consumption, self-report outages and other issues, and provide data about the streetlight infrastructure via a wireless network. The next step: convert all current streetlight fixtures to LED, which last 15 years longer. This switch will Wireless sensors can Smart public infrastructure reduce maintenance costs by 60 percent and add thousands more lights to dark areas. Wireless sensors can Smart public infrastructure reduce gun crimes RESULTS reduce gun crimes Because community buildings, parks, structures and Through the Baltimore Bright pilot, the city was able to cross-reference 311 data points regarding light by up to Becauseequipment community play such buildings,a significant parks, role structures in economic and outages, crime and traffic incidents with information about streetlight infrastructure, helping to confirm by up to equipmentgrowth and play community such a significant quality of life, role smart in economic public priority areas for lighting upgrades. 50%. growthinfrastructure and community projects can quality yield of big life, benefits. smart public Take 50%. infrastructuresmart lighting, projects for example. can yield In targeted big benefits. areas, thisTake can smartcontribute lighting, to a forgreater example. sense In of targeted safety and areas, equity, this ascan contributewell as greater to a satisfactiongreater sense with of safetycommunity and equity, services as wellwhen as burned-out greater satisfaction lightbulbs with are communityquickly replaced. services when burned-out lightbulbs are quickly replaced. Baltimore Bright is generating energy cost savings Smart infrastructure technologies help communities Smartmake the infrastructure most of their technologies existing resources. help communities Examples upwards of 50% and reducing response time to makeinclude the LED most retrofits of their that existing reduce resources. energy consumption, Examples include LED retrofits that reduce energy consumption, streetlight outages and issues down to 24 hours.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 14 14 15 CTIA Smart Cities Playbook smart light poles that work double duty in the smartdeployment light poles of 5G that networks, work double and building duty in management the deploymentand automation of 5G systems networks, that and centralize building control management of andheating, automation ventilation, systems air conditioning, that centralize lighting control and of more. heating, ventilation, air conditioning, lighting and more. In parks and community spaces, smart irrigation Incontrollers, parks and rainwater community harvesting spaces, smartand energy-generating irrigation controllers,exercise equipment rainwater maximize harvesting resource and energy-generating use. Restroom exerciseoccupancy equipment sensors both maximize save energy resource and use. contribute Restroom occupancyto a feeling sensorsof safety, both and save free internetenergy and access contribute in public tospaces a feeling increases of safety, community and free engagement. internet access in public spaces increases community engagement. Intrigued? Read on for stories of smart public Intrigued?infrastructure Read in on action. for stories of smart public infrastructure in action.

SMART PUBLIC INFRASTRUCTURE IN ACTION SMART PUBLIC INFRASTRUCTURE IN ACTION Smart Lighting Smart Lighting Baltimore, MD Baltimore, MD

SCENARIO SCENARIOBaltimore aimed to improve nighttime safety around entertainment districts, improve response time to Baltimorestreetlight aimed outages to andimprove track nighttime the savings safety of money around and entertainment energy. districts, improve response time to streetlight outages and track the savings of money and energy. SOLUTION SOLUTIONThe city joined forces with Baltimore Gas and Electric and Philips Lighting for Baltimore Bright, a connected Thelighting city system. joined forces This pilot with program Baltimore focused Gas and first Electric on 20 city-ownedand Philips streetlightsLighting for in Baltimore a downtown Bright, entertainment a connected lightingdistrict. system.The team This installed pilot program Philips CityTouch focused first “nodes” on 20 which city-owned can dim streetlights or brighten, in monitora downtown energy entertainment consumption, district.self-report The outages team installed and other Philips issues, CityTouch and provide “nodes” data which about can thedim streetlight or brighten, infrastructure monitor energy via consumption, a wireless self-reportnetwork. The outages next step: and convert other issues, all current and streetlightprovide data fixtures about to the LED, streetlight which last infrastructure 15 years longer. via Thisa wireless switch will network.reduce maintenance The next step: costs convert by 60 allpercent current and streetlight add thousands fixtures more to LED, lights which to dark last areas.15 years longer. This switch will reduce maintenance costs by 60 percent and add thousands more lights to dark areas. RESULTS RESULTSThrough the Baltimore Bright pilot, the city was able to cross-reference 311 data points regarding light Throughoutages, thecrime Baltimore and traffic Bright incidents pilot, the with city information was able to about cross-reference streetlight infrastructure,311 data points helpingregarding to confirmlight outages,priority areas crime for and lighting traffic upgrades. incidents with information about streetlight infrastructure, helping to confirm priority areas for lighting upgrades.

Baltimore Bright is generating energy cost savings Baltimore Bright is generating energy cost savings upwards of 50% and reducing response time to upwards of and reducing response time to streetlight outages50% and issues down to 24 hours. streetlight outages and issues down to 24 hours.

15 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 15 CTIA Smart Cities Playbook SMART PUBLIC INFRASTRUCTURE IN ACTION SMART PUBLIC INFRASTRUCTURE IN ACTION Smart public transit expedite the quest for the perfect parking spot, and sensor-equipped crosswalks are helping pedestrians Smart public transit projects help people get where and vehicles co-exist in greater harmony. Radar Technology for they’re going faster and more efficiently, with a more Radar Technology for pleasant experience. Learn how one community is harnessing apps Smart Waste Management and wireless beacons to make its downtown more Smart Waste Management These projects do so through technologies that take accessible. New Orleans, LA transit to the next level of access and convenience. New Orleans, LA For subway and bus riders, this includes mobile ticketing, digital displays with emergency information SCENARIO and apps that give riders real-time information on SCENARIOThe New Orleans sanitation department was doing admirable work collecting refuse for residents, departure and arrival times, including any delays. Thebusinesses New Orleans and hundreds sanitation of departmentthousands of was tourists. doing Yet admirable trash remained work collecting an issue refuse for the for city—particularly residents, Within neighborhoods, smart parking meters and apps businessesillegal dumping. and hundreds of thousands of tourists. Yet trash remained an issue for the city—particularly illegal dumping. SOLUTION SOLUTIONAs part of the mayor’s CleanUpNOLA initiative, the sanitation department installed HDTV-resolution Ascameras, part of integratedthe mayor’s with CleanUpNOLA radar detectors, initiative, at locations the sanitation identified department to be chronic installed illegal HDTV-resolution dumping sites. SMART PUBLIC TRANSIT IN ACTION cameras,The system integrated identifies with illegal radar dumping detectors, activity at locations and automatically identified tracksto be chronicthe vehicle illegal or dumpingperson that sites. has Thetriggered system an identifies alert. When illegal they’re dumping not detecting activity sanitationand automatically crime, the tracks cameras the vehicle augment or videoperson monitoring that has triggeredmanaged anby alert.the New When Orleans they’re Office not detecting of Homeland sanitation Security crime, and theEmergency cameras Preparedness augment video at monitoringthe city’s managedReal-Time by Crime the NewCenter. Orleans Office of Homeland Security and Emergency Preparedness at the city’s Real-Time Crime Center. Wayfinding for the Blind RESULTS RESULTSVideo evidence helps the city collect hefty fines from illegal dumping activity, Long Island, NY Videoand the evidence system’s helps radar the detection city collect technology hefty fines gives from the illegal sanitation dumping activity, anddepartment the system’s the ability radar todetection use cameras technology more flexibly, gives the doublingsanitation departmentthe city’s return the onability investment. to use cameras more flexibly, doubling SCENARIO the city’s return on investment. The Nassau Inter-County Express (NICE) carries 20,000 riders each day, including people with visual impairments. Despite growing costs and shrinking government funding, NICE aimed to ease the stress of daily commuting for these customers and help them navigate the Rosa Parks Hempstead Transit Center, a major transfer point to the Long Island Rail Road and 19 NICE routes.

SOLUTION NICE partnered with Sensible Innovations to install a wayfinding system. Sensible Innovations installed iBeacon low-energy electronic sensors throughout the transit center including all bus bays, ticket counters and entrances. These sensors connect to an audible wayfinding app, AWARE, to connect users and their mobile devices to the transit center in real time.

RESULTS Commuters who are blind or visually impaired now use AWARE to locate their bus bays and bus routes and navigate within the transit center.

Through bringing IoT technologies, wireless cleaner, more accessible experience to residents and networking and data management platforms visitors. Read on for guidance on starting your own together for public safety, infrastructure and transit, smart public services projects. communities are saving money and delivering a safer,

© 2019 CTIA-The Wireless Association. All Rights Reserved. 16 16 17 CTIA Smart Cities Playbook Smart public transit expedite the quest for the perfect parking spot, and Smart public transit expeditesensor-equipped the quest crosswalks for the perfect are helping parking pedestrians spot, and Smart public transit projects help people get where sensor-equippedand vehicles co-exist crosswalks in greater are harmony. helping pedestrians Smartthey’re public going transitfaster and projects more help efficiently, people getwith where a more and vehicles co-exist in greater harmony. they’repleasant going experience. faster and more efficiently, with a more Learn how one community is harnessing apps pleasant experience. Learnand wireless how one beacons community to make is harnessing its downtown apps more These projects do so through technologies that take andaccessible. wireless beacons to make its downtown more Thesetransit projects to the next do solevel through of access technologies and convenience. that take accessible. transitFor subway to the and next bus level riders, of access this includes and convenience. mobile Forticketing, subway digital and bus displays riders, with this emergency includes mobile information ticketing,and apps thatdigital give displays riders real-timewith emergency information information on anddeparture apps that and give arrival riders times, real-time including information any delays. on departureWithin neighborhoods, and arrival times, smart including parking metersany delays. and apps Within neighborhoods, smart parking meters and apps

SMART PUBLIC TRANSIT IN ACTION SMART PUBLIC TRANSIT IN ACTION

Wayfinding for the Blind Wayfinding for the Blind Long Island, NY Long Island, NY

SCENARIO SCENARIOThe Nassau Inter-County Express (NICE) carries 20,000 riders each day, including people with visual Theimpairments. Nassau Inter-County Despite growing Express costs (NICE) and carries shrinking 20,000 government riders each funding, day, including NICE aimed people to ease with the visual stress of impairments.daily commuting Despite for these growing customers costs and and shrinking help them government navigate the funding, Rosa Parks NICE Hempsteadaimed to ease Transit the stress Center, of dailya major commuting transfer point for these to the customers Long Island and Rail help Road them and navigate 19 NICE the routes. Rosa Parks Hempstead Transit Center, a major transfer point to the Long Island Rail Road and 19 NICE routes. SOLUTION SOLUTIONNICE partnered with Sensible Innovations to install a wayfinding system. Sensible Innovations installed NICEiBeacon partnered low-energy with electronicSensible Innovations sensors throughout to install thea wayfinding transit center system. including Sensible all bus Innovations bays, ticket installed counters iBeaconand entrances. low-energy These electronic sensors connect sensors tothroughout an audible the wayfinding transit center app, includingAWARE, to all connect bus bays, users ticket and counters their andmobile entrances. devices Theseto the transitsensors center connect in real to an time. audible wayfinding app, AWARE, to connect users and their mobile devices to the transit center in real time. RESULTS RESULTSCommuters who are blind or visually impaired now use AWARE to locate their bus bays and bus routes and Commutersnavigate within who the are transit blind orcenter. visually impaired now use AWARE to locate their bus bays and bus routes and navigate within the transit center.

Through bringing IoT technologies, wireless cleaner, more accessible experience to residents and Throughnetworking bringing and data IoT technologies,management platformswireless cleaner,visitors. moreRead onaccessible for guidance experience on starting to residents your own and networkingtogether for andpublic data safety, management infrastructure platforms and transit, visitors.smart public Read services on for guidance projects. on starting your own togethercommunities for public are saving safety, money infrastructure and delivering and transit, a safer, smart public services projects. communities are saving money and delivering a safer,

17 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 17 CTIA Smart Cities Playbook Making it work in your community: smartMaking public it work services in your community: smart public services Step 1: Step 3: StepLook 1: at the bigger picture. StepPrioritize 3: security. Look at the bigger picture. Prioritize security. What resources will you need to create your new Creating a cybersecurity plan during the design phase of Whatsmart resources public service? will you Does need the to infrastructure create your new and Creatingyour project a cybersecurity is a good way plan to protect during the designpublic servicesphase of smartconnectivity public alreadyservice? exist Does for the accessing infrastructure the service, and or youron your project community’s is a good network.way to protect Specific the topublic wireless services connectivitywill it need to already be developed? exist for accessing the service, or onconnectivity, your community’s public service network. IoT devicesSpecific should to wireless be certified will it need to be developed? connectivity,to CTIA Cybersecurity public service Certification IoT devices Level should Two beor Levelcertified Before you start developing a new smart service, toThree. CTIA This Cybersecurity provides proper Certification management, Level Two oversight or Level and Beforereview allyou of start your developing organization’s a new master smart plans service, to see Three.integration This provideswith your proper existing management, cybersecurity oversight systems. and reviewhow your all projectof your organization’sfits in. For example, master a planssmart to lighting see integration with your existing cybersecurity systems. howproject your might project fall fitsunder in. a Forlarger example, energy a plan.smart In lighting this Consider certifying: projectway, you might leverage fall under resources, a larger align energy goals plan. and avoid In this Consider certifying: LED motion detection streetlights way,reinventing you leverage the wheel. resources, align goals and avoid LED motion detection streetlights reinventing the wheel. Police and traffic cameras GunshotPolice and detection traffic cameras sensors Step 2: SmartGunshot parking detection meters sensors StepKnow 2: what you’re working with. Smart parking meters Know what you’re working with. River overflow monitoring devices Take an inventory of: VehicleRiver overflow tracking devicesmonitoring devices Take an inventory of: Vehicle tracking devices Infrastructure (e.g., light poles, Infrastructureparking spaces) (e.g., light poles, Improvementsparking spaces) to date 10 steps for getting started CostsImprovements (e.g., capital to date expenditures, 10 steps for getting started Costsongoing (e.g., operating capital expenditures,costs, maintenance) Apply the framework from the Baltimore Bright Applypilot to the your framework project. from the Baltimore Bright Smart Transportation Plansongoing your operating community costs, already maintenance) has in pilot to your project. Plansrelated your areas community already has in 1. Identify your team across stakeholders, Therelated amount areas of funding you will need to When communities unite IoT devices with transportation and traffic 1. Identifydepartments your teamand vendors across stakeholders, get to your goals The amount of funding you will need to departments and vendors get to your goals 2. Set your goals management systems, the result is smart transportation: connected 2. Set your goals 3. Determine your project locations and autonomous vehicles, next-generation public transportation Be sure to evaluate the right-of-way (ROW), 3. Determine your project locations 4. Provide specifications to your vendor(s) Bethe sure easement to evaluate granted the over right-of-way public land (ROW), or and industrial transit. 4. Provide specifications to your vendor(s) theproperty easement for transportation granted over public purposes, land electrical or 5. Install the equipment transmission lines, oil and gas pipelines, and property for transportation purposes, electrical 5. Install the equipment transmissiontelecommunications lines, oil networks. and gas pipelines, and 6. Schedule training telecommunications networks. 6. Schedule training Are multiple stakeholders or property owners 7. Schedule ongoing check-in calls and workshops Areinvolved multiple in ROW? stakeholders or property owners 7. Schedule ongoing check-in calls and Smart traffic management workshops Howinvolved does in your ROW? organization currently 8. Analyze data systems have the potential to Howmanage does ROW? your organization currently 8. Analyze data 9. Finalize outcomes and results Howmanage strong ROW? are ROW relationships? 9. Finalize outcomes and results reduce congestion by 40% and HowWhat strong can be are improved? ROW relationships? 10. Identify what’s next What can be improved? 10. Identify what’s next save $100 million annually.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 18 18 19 CTIA Smart Cities Playbook Smart Transportation When communities unite IoT devices with transportation and traffic managementWhen communities systems, unite the IoT result devices is smart with transportation:transportation andconnected traffic managementand autonomous systems, vehicles, the next-generationresult is smart transportation: public transportation connected and industrialautonomous transit. vehicles, next-generation public transportation and industrial transit.

Smart traffic management systemsSmart traffic have themanagement potential to systems have the potential to reduce congestion by 40% and reduce congestion by and save $100 million annually.40% save $100 million annually.

19 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 19 CTIA Smart Cities Playbook Here vehicles share data with networks, the internet, Vehicle-to-everything (“V2X”) projects represent Herecity infrastructure vehicles share and data each with other networks, and leverage the internet, Vehicle-to-everythinga variety of configurations: (“V2X”) projects represent SMART V2X COMMUNICATIONS IN ACTION cityautomation infrastructure to varying and degrees.each other Apps and deliver leverage real-time a variety of configurations: + Vehicle-to-vehicle (V2V) automationinformation toon varying transit hubs,degrees. schedules Apps deliver and parking real-time + Vehicle-to-vehicle (V2V) informationoptions. Intelligent on transit transportation hubs, schedules systems and shareparking live + Vehicle-to-infrastructure (V2I) options.video of roadwaysIntelligent to transportation commuters, maintenance systems share crews live + Vehicle-to-infrastructure (V2I) CDOT and Panasonic videoand transportation of roadways to planners. commuters, maintenance crews + Vehicle-to-network (V2N) + Vehicle-to-network (V2N) and transportation planners. + Vehicle-to-pedestrian (V2P) Denver, CO Smart transportation projects empower communities to + Vehicle-to-pedestrian (V2P) Smartkeep people, transportation goods and projects businesses empower moving communities more safely, to keepefficiently, people, economically goods and businesses and sustainably. moving Learn more safely,more Via sensors and wireless networks, vehicles and SCENARIO efficiently,about the technologies economically behind and sustainably. these initiatives Learn and more how Viaroadway sensors infrastructure and wireless become networks, powerful vehicles devices and The Colorado Department of Transportation (CDOT) sought ways to use data for more informed, efficient, aboutcommunities the technologies of all sizes behind are putting these them initiatives to work. and how roadwayfor collecting infrastructure and communicating become powerful data. In devicesa V2V cost-effective roadway management. communities of all sizes are putting them to work. forapplication, collecting vehicles and communicating in transit exchange data. In position a V2V application,and speed data vehicles over ain wireless, transit exchange typically positionLTE, or SOLUTION Vehicle-to-everything andmesh speed network. data Andover in a awireless, V2I solution, typically sensor-based LTE, or CDOT partnered with Panasonic to create a Vehicle-to-Everything (V2X) pilot. Along a 90-mile stretch of the Vehicle-to-everything meshhardware, network. software And inand a V2I firmware solution, facilitates sensor-based the I-70 mountain corridor, connected vehicles shared data and sent information over cellular networks to the communications hardware,wireless exchange software of anddata firmware between vehiclesfacilitates and the CDOT-Panasonic V2X Data Processing Center. The center analyzed this data—along with weather-related communications wirelessroadway, exchange safety and of support data between infrastructure. vehicles and information from cameras along the road—and transmitted it back to the vehicles. The goal: help drivers Your community can turn traffic into a powerful tool roadway, safety and support infrastructure. improve safety and operations and support local traffic managers in decisions about roadside signage, Yourfor safety, community savings can and turn quality traffic of life—preventinginto a powerful tool Combine any of the above on a unified traffic lights, emergency alerts and community outreach. foraccidents, safety, savingsmanaging and congestion, quality of life—preventing delivering Combinecommunication any of theplatform—but above on a beunified aware that accidents,navigational managing guidance congestion, and more. delivering communicationtechnologies are platform—but not necessarily be interoperable. aware that RESULTS navigational guidance and more. technologiesLearn how one are pioneering not necessarily partnership interoperable. is putting This program, the largest V2X pilot in North America, laid the foundation for more partnerships between “Vehicle-to-everything” technologies make it happen. LearnV2X to how work one on pioneeringa busy mountain partnership highway. is putting Panasonic and DOTs and other V2X initiatives. These include commercial-grade deployments on public “Vehicle-to-everything” technologies make it happen. V2X to work on a busy mountain highway. roadways, integration of V2X technology into DOT fleets for data collection, the world’s first open- architecture V2X digital platform (CIRRUS by Panasonic) and partnerships with automobile manufacturers for quickly scaling and rolling out V2X technology.

Think about interoperability from the beginning Think about interoperability from the beginning In connected vehicle projects, it’s important that vehicles Inbe connected able to communicate vehicle projects, with each it’s important other and that surrounding vehicles Smart and connected vehicles Through a network connection, connected vehicles beinfrastructure able to communicate as needed. with each other and surrounding (CV) share internet access—and data—with other infrastructure as needed. devices inside and outside the vehicle. As connectivity everywhere becomes a basic expectation and automation becomes more common Automated vehicles (AV) promise greater productivity, in business and everyday life, smart and connected mobility and access by taking human drivers out of vehicle projects can help your community keep pace. the transportation equation to varying degrees. These vary from level 1, where an advanced driver assistance system helps with steering or braking, to level 5, where an automated driving system handles all the driving Self-driving cars all the time. combined with smart Read how a smart cities laboratory is helping innovators move their CV and AV ideas from concept signals can result in up to commercialization. (Source: Qualcomm) to 90% less emissions (Source: Qualcomm) and 21,700 lives saved.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 20 20 21 CTIA Smart Cities Playbook SMART V2X COMMUNICATIONS IN ACTION SMART V2X COMMUNICATIONS IN ACTION CDOT and Panasonic CDOT and Panasonic Denver, CO Denver, CO

SCENARIO SCENARIOThe Colorado Department of Transportation (CDOT) sought ways to use data for more informed, efficient, Thecost-effective Colorado Department roadway management. of Transportation (CDOT) sought ways to use data for more informed, efficient, cost-effective roadway management. SOLUTION SOLUTIONCDOT partnered with Panasonic to create a Vehicle-to-Everything (V2X) pilot. Along a 90-mile stretch of the CDOTI-70 mountain partnered corridor, with Panasonic connected to vehiclescreate a sharedVehicle-to-Everything data and sent information (V2X) pilot. overAlong cellular a 90-mile networks stretch to of the the I-70CDOT-Panasonic mountain corridor, V2X Data connected Processing vehicles Center. shared The center data and analyzed sent information this data—along over cellular with weather-related networks to the CDOT-Panasonicinformation from V2X cameras Data Processingalong the road—and Center. The transmitted center analyzed it back this to the data—along vehicles. Thewith goal: weather-related help drivers informationimprove safety from and cameras operations along and the support road—and local transmitted traffic managers it back in to thedecisions vehicles. about The roadside goal: help signage, drivers improvetraffic lights, safety emergency and operations alerts andand supportcommunity local outreach. traffic managers in decisions about roadside signage, traffic lights, emergency alerts and community outreach. RESULTS RESULTSThis program, the largest V2X pilot in North America, laid the foundation for more partnerships between ThisPanasonic program, and the DOTs largest and otherV2X pilot V2X ininitiatives. North America, These includelaid the commercial-gradefoundation for more deployments partnerships on between public Panasonicroadways, integrationand DOTs and of V2Xother technology V2X initiatives. into DOT These fleets include for commercial-gradedata collection, the deploymentsworld’s first onopen- public roadways,architecture integration V2X digital of platform V2X technology (CIRRUS into by Panasonic) DOT fleets andfor partnershipsdata collection, with the automobile world’s first manufacturers open- architecturefor quickly scaling V2X digital and rolling platform out (CIRRUSV2X technology. by Panasonic) and partnerships with automobile manufacturers for quickly scaling and rolling out V2X technology.

Smart and connected vehicles Through a network connection, connected vehicles Smart and connected vehicles Through(CV) share a internetnetwork access—andconnection, data—withconnected vehiclesother (CV)devices share inside internet and outsideaccess—and the vehicle. data—with other As connectivity everywhere becomes a basic devices inside and outside the vehicle. Asexpectation connectivity and everywhere automation becomes becomes a more basic common Automated vehicles (AV) promise greater productivity, expectationin business and and everyday automation life, becomes smart and more connected common Automatedmobility and vehicles access (AV)by taking promise human greater drivers productivity, out of invehicle business projects and everydaycan help yourlife, smart community and connected keep pace. mobilitythe transportation and access equation by taking to human varying drivers degrees. out These of vehicle projects can help your community keep pace. thevary transportation from level 1, where equation an advanced to varying driver degrees. assistance These varysystem from helps level with 1, where steering an oradvanced braking, driver to level assistance 5, where systeman automated helps with driving steering system or handlesbraking, allto thelevel driving 5, where Self-driving cars anall theautomated time. driving system handles all the driving Self-driving cars all the time. combined with smart Read how a smart cities laboratory is helping combined with smart Readinnovators how a move smart their cities CV laboratory and AV ideas is helping from concept signals can result in up innovatorsto commercialization. move their CV and AV ideas from concept signals can result in up to commercialization. to 90% less emissions to less emissions and90% 21,700 lives saved. and 21,700 lives saved.

21 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 21 CTIA Smart Cities Playbook SMART/CONNECTED VEHICLES IN ACTION SMART/CONNECTED VEHICLES IN ACTION SMART TRAFFIC MANAGEMENT IN ACTION Curiosity Lab at Peachtree Corners Curiosity Lab at Peachtree Corners Smart Corridor Peachtree Corners, GA Peachtree Corners, GA Atlanta, GA

SCENARIO SCENARIOTo move smart transportation technologies from concept to commercialization within communities, SCENARIO Toorganizations move smart need transportation an environment technologies where they from can concept cost-effectively to commercialization test and demo within them. communities, The City of Atlanta wanted to better understand and optimize the traffic on North Avenue, a major east- organizations need an environment where they can cost-effectively test and demo them. west artery that carries nearly 29,000 vehicles a day, includes 18 signaled intersections and key bicycle SOLUTION routes, and serves prominent institutions including Georgia Institute of Technology, The Coca-Cola SOLUTIONCuriosity Lab at Peachtree Corners is a city-owned and -operated living laboratory designed specifically as Company and Georgia Department of Transportation. Curiositya proving Labground at Peachtree for technology Corners that is hasa city-owned “graduated” and from -operated a closed living laboratory laboratory environment. designed Itspecifically consists of as a proving5G-enabled ground 1.5-mile for technology autonomous that vehicle has “graduated” test track andfrom smart a closed cities laboratory laboratory environment. located within It consists an existing of SOLUTION a500-acre 5G-enabled technology 1.5-mile park autonomous where thousands vehicle test of people track andand smartvehicles cities interact laboratory with the located test track within and an smart existing The city first installed video cameras to work as traffic sensors. Then it partnered with 360ns, a Georgia 500-acrecity technology technology every park day. where thousands of people and vehicles interact with the test track and smart company with strong experience in providing intelligent transportation and mobility solutions, to implement city technology every day. Citilog’s SmartTraffic-AID image processing application directly on the 84 AXIS M1125 network cameras. The The lab’s mobile 5G wireless network may be used in concert with roadside units to support the testing of SmartTraffic-AID application communicated with legacy traffic controllers and Surtrac, the city’s new traffic TheVehicle lab’s to mobile Everything 5G wireless (V2X) communications. network may be usedIntelligent in concert traffic with cameras roadside and units traffic to support signals thealong testing with ofsmart management system, to deliver real-time traffic data that enabled real-time adjustments to traffic light timing. Vehiclestreetlights to Everything and data sensors(V2X) communications. provide video coverage Intelligent and traffic data collectioncameras andthat traffic can be signals monitored along from with a smart streetlightscentral network and dataoperations sensors center. provide video coverage and data collection that can be monitored from a RESULTS central network operations center. Atlanta’s Smart Corridor project improved travel times and reduced waits at intersections. Ultimately, the The lab also features a technology incubator that provides 25,000 square feet of innovation space for project will improve quality of life by reducing emissions and pollution in the city. Theearly-stage lab also startups features and a technology corporate incubator innovators. that Strategic provides partner 25,000 Sprint square provides feet of innovation subject matter space experts for early-stageat no charge startups to organizations and corporate exploring innovators. 5G and emergingStrategic partnertechnologies. Sprint provides subject matter experts at no charge to organizations exploring 5G and emerging technologies. SMART TRANSPORTATION IN ACTION RESULTS RESULTSUse of the living laboratory for testing and demonstration is free and comes with no expectation by Usethe cityof the that living users laboratory must share for proprietary testing and information demonstration or intellectual is free and property.comes with Ownership, no expectation operation by theand city regulation that users by amust single share contact—the proprietary city—eliminates information or red intellectual tape and property.expedites Ownership, the speed with operation which a Smart Student Shuttle andcompany regulation can conduct by a single testing contact—the or organize city—eliminates a demonstration. red tape and expedites the speed with which a Milwaukee, WI company can conduct testing or organize a demonstration.

SCENARIO A university aimed to improve its shuttle bus service between campus academic buildings and downtown—particularly long, unpredictable waits for a bus during cold or inclement weather.

SOLUTION Smart traffic Sensors like low-energy beacon technology, such U.S. Cellular partnered with UniteGPS to deploy a fleet tracking solution with smart displays at shuttle stops. managementSmart traffic systems Sensorsas iBeacons, like low-energyand video cameras beacon technology,mounted on such street management systems aslights iBeacons, and poles and gather video camerasinformation. mounted Apps, onwebcams street RESULTS lightsand electronic and poles displays gather information.deliver a real-time Apps, view.webcams And Thanks to these displays, students now can see exactly where a shuttle is relative to their stop and how For walkers, cyclists and drivers; across bus, light rail, andwireless electronic networks displays bring deliver it all together. a real-time view. And long the wait is for the next one. Fortrain walkers, and ferry cyclists systems; and and drivers; in parking across lots bus, and light shared rail, wireless networks bring it all together. trainmobility and services, ferry systems; intelligent and intraffic parking management lots and shared Read on for examples across a range of From connected and autonomous vehicles and vehicle-to-everything networks to real-time traffic mobilitysystems turnservices, data intelligentinto access traffic and convenience. management Readtransportation on for examples modes. across a range of management and GPS-empowered displays, communities are using traffic data to sharpen decision-making, systems turn data into access and convenience. transportation modes. keep roadways safer and more efficient and help goods and services get where they need to go faster.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 22 22 23 CTIA Smart Cities Playbook SMART TRAFFIC MANAGEMENT IN ACTION SMART TRAFFIC MANAGEMENT IN ACTION Smart Corridor Smart Corridor Atlanta, GA Atlanta, GA

SCENARIO SCENARIOThe City of Atlanta wanted to better understand and optimize the traffic on North Avenue, a major east- Thewest City artery of Atlanta that carries wanted nearly to better 29,000 understand vehicles a day,and includesoptimize 18 the signaled traffic intersectionson North Avenue, and keya major bicycle east- westroutes, artery and servesthat carries prominent nearly institutions 29,000 vehicles including a day, Georgia includes Institute 18 signaled of Technology, intersections The and Coca-Cola key bicycle routes,Company and and serves Georgia prominent Department institutions of Transportation. including Georgia Institute of Technology, The Coca-Cola Company and Georgia Department of Transportation. SOLUTION SOLUTIONThe city first installed video cameras to work as traffic sensors. Then it partnered with 360ns, a Georgia Thecompany city first with installed strong experience video cameras in providing to work intelligent as traffic transportation sensors. Then and it mobilitypartnered solutions, with 360ns, to implement a Georgia companyCitilog’s SmartTraffic-AID with strong experience image inprocessing providing intelligentapplication transportation directly on the and 84 mobilityAXIS M1125 solutions, network to implementcameras. The Citilog’sSmartTraffic-AID SmartTraffic-AID application image communicated processing applicationwith legacy trafficdirectly controllerson the 84 AXISand Surtrac,M1125 networkthe city’s cameras. new traffic The SmartTraffic-AIDmanagement system, application to deliver communicated real-time traffic with data legacy that traffic enabled controllers real-time andadjustments Surtrac, theto traffic city’s lightnew traffic timing. management system, to deliver real-time traffic data that enabled real-time adjustments to traffic light timing. RESULTS RESULTSAtlanta’s Smart Corridor project improved travel times and reduced waits at intersections. Ultimately, the Atlanta’sproject will Smart improve Corridor quality project of life improved by reducing travel emissions times and and reduced pollution waits in the at intersections.city. Ultimately, the project will improve quality of life by reducing emissions and pollution in the city.

SMART TRANSPORTATION IN ACTION SMART TRANSPORTATION IN ACTION Smart Student Shuttle Smart Student Shuttle Milwaukee, WI Milwaukee, WI

SCENARIO SCENARIOA university aimed to improve its shuttle bus service between campus academic buildings and Adowntown—particularly university aimed to improve long, itsunpredictable shuttle bus servicewaits for between a bus during campus cold academic or inclement buildings weather. and downtown—particularly long, unpredictable waits for a bus during cold or inclement weather. SOLUTION SOLUTIONU.S. Cellular partnered with UniteGPS to deploy a fleet tracking solution with smart displays at shuttle stops. U.S. Cellular partnered with UniteGPS to deploy a fleet tracking solution with smart displays at shuttle stops. RESULTS RESULTSThanks to these displays, students now can see exactly where a shuttle is relative to their stop and how Thankslong the to wait these is for displays, the next students one. now can see exactly where a shuttle is relative to their stop and how long the wait is for the next one. From connected and autonomous vehicles and vehicle-to-everything networks to real-time traffic Frommanagement connected and and GPS-empowered autonomous vehicles displays, and communities vehicle-to-everything are using traffic networks data to to sharpen real-time decision-making, traffic managementkeep roadways and safer GPS-empowered and more efficient displays, and communitieshelp goods and are services using traffic get wheredata tothey sharpen need todecision-making, go faster. keep roadways safer and more efficient and help goods and services get where they need to go faster.

23 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 23 CTIA Smart Cities Playbook SMART TRANSPORTATION IN ACTION SMART TRANSPORTATION IN ACTION Making it work in your community: smart transportation Accessibility App Accessibility App Step 1: Step 3: Springfield, IL Coordinate your efforts. Prioritize security. Springfield, IL If your smart cities project involves new infrastructure Having cybersecurity practices in place helps to SCENARIO and public rights-of-way, it’s critical for local officials protect residents and keep traffic and goods flowing SCENARIOThe city needed better navigation options for people with visual impairments. and agencies to work together in a “dig once” approach. efficiently. Consider creating a cybersecurity plan The city needed better navigation options for people with visual impairments. during the design phase of your project to keep your SOLUTION Why? This approach streamlines telecommunications transportation solutions secure. Specific to wireless SOLUTIONThe city commissioned Sensible Innovations to deploy a network for the AWARE mobile app, an audible infrastructure and can generate significant cost savings. connectivity, smart transportation devices should be Thewayfinding city commissioned tool. Sensible Sensible Innovations Innovations worked to deploywith certified a network orientation for the AWARE and mobility mobile specialistsapp, an audible to map The Federal Highway Administration estimates that certified to CTIA Cybersecurity Certification Level Two wayfindingstreet corners, tool. create Sensible detailed Innovations descriptions worked of street with certifiedcrossings orientationand street blocks,and mobility and facilitate specialists easy to map up to 90 percent of the cost of installing high-speed or Level Three. This provides proper management, streetnavigation corners, between create historic detailed sites. descriptions of street crossings and street blocks, and facilitate easy fiber infrastructure lies in the cost of digging up the oversight and integration with your existing navigation between historic sites. roadways, not in the fiber itself. Ways to coordinate cybersecurity systems. The project uses wireless beacons (iBeacons) to provide detailed, real-time walking directions and audible efforts include: Thedescriptions project uses of downtown wireless beacons destinations. (iBeacons) The iBeacons to provide use detailed, Bluetooth real-time low-energy walking technology directions to and send audible location Consider certifying: All broadband descriptionsinformation from of downtown street corners destinations. and intermediate The iBeacons locations use Bluetooth to the wireless low-energy device technology of the user towalking send location down Joint trench agreements: providers and, in some cases, utilities, install Vehicle traffic monitoring devices informationthe street. This from constant street corners communication and intermediate lets AWARE locations app users to the orient wireless themselves device of in the relation user walking to their downdesired their infrastructure at the same time, in the thedestination. street. This Unlike constant many communicationother similar tools, lets AWARE AWARE app app delivers users orient data onthemselves downtown in facilities:relation to opening their desired and Crosswalk safety monitors same trench. destination.closing times, Unlike current many exhibits, other detailssimilar abouttools, AWAREthe cost app of a delivers ticket and data layout on downtown description. facilities: opening and V2I gateways closing times, current exhibits, details about the cost of a ticket and layout description. “One-touch” agreements: These encourage Fleet safety and performance telematics RESULTS proactive installation of conduit and dark RESULTSAs AWARE app users explore the streets of downtown Springfield, they hear details about roads, fiber. Asintersections, AWARE app historical users explore sites the and streets businesses of downtown around them Springfield, as they walk,they negatinghear details the about need roads,to memorize Utilities partnerships: These involve carrying intersections,routes and landmarks historical and sites encouraging and businesses more around confident, them independent as they walk, exploration negating the of needthe city. to memorize out fiber or conduit installations at the same routes and landmarks and encouraging more confident, independent exploration of the city. time as water or sewer projects.

Step 2: Prepare your strategy.

Prioritize a specific transit challenge (e.g., buses, mass transit, rail, etc.). Dig Once could have generated Know the players (agencies, utilities, city DOT, Dig Once could have generated city government) and the dynamics. up to $126 billion in savings Read up on these organizations’ up to $126 billion in savings modernization plans and how they align with to the national deployment of your goals. to the national deployment of Understand your community’s infrastructure high-speed internet. plans for electric vehicles and autonomous high-speed internet. vehicles. Ask your technology vendor what type of connectivity or network they plan to use.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 24 24 25 CTIA Smart Cities Playbook Making it work in your community: smartMaking transportation it work in your community: smart transportation Step 1: Step 3: StepCoordinate 1: your efforts. StepPrioritize 3: security. Coordinate your efforts. Prioritize security. If your smart cities project involves new infrastructure Having cybersecurity practices in place helps to Ifand your public smart rights-of-way, cities project it’s involves critical new for local infrastructure officials Havingprotect cybersecurityresidents and practiceskeep traffic in place and goodshelps toflowing and publicagencies rights-of-way, to work together it’s critical in a “dig for once”local officials approach. protectefficiently. residents Consider and creating keep traffic a cybersecurity and goods flowingplan and agencies to work together in a “dig once” approach. efficiently.during the design Consider phase creating of your a cybersecurityproject to keep plan your Why? This approach streamlines telecommunications duringtransportation the design solutions phase of secure. your project Specific to tokeep wireless your Why?infrastructure This approach and can streamlines generate significanttelecommunications cost savings. transportationconnectivity, smart solutions transportation secure. Specific devices to should wireless be infrastructureThe Federal Highway and can Administration generate significant estimates cost that savings. connectivity,certified to CTIA smart Cybersecurity transportation Certification devices should Level be Two Theup to Federal 90 percent Highway of the Administration cost of installing estimates high-speed that certifiedor Level Three. to CTIA This Cybersecurity provides proper Certification management, Level Two upfiber to infrastructure90 percent of thelies costin the of cost installing of digging high-speed up the oroversight Level Three. and integration This provides with proper your existing management, fiberroadways, infrastructure not in the lies fiber in the itself. cost Waysof digging to coordinate up the oversightcybersecurity and integrationsystems. with your existing roadways,efforts include: not in the fiber itself. Ways to coordinate cybersecurity systems. efforts include: Consider certifying: Joint trench agreements: All broadband Consider certifying: Jointproviders trench and, agreements: in some cases, All utilities,broadband install Vehicle traffic monitoring devices providerstheir infrastructure and, in some at the cases, same utilities, time, in install the CrosswalkVehicle traffic safety monitoring monitors devices theirsame infrastructure trench. at the same time, in the V2ICrosswalk gateways safety monitors “One-touch”same trench. agreements: These encourage FleetV2I gateways safety and performance telematics “One-touch”proactive installation agreements: of conduit These and encourage dark proactivefiber. installation of conduit and dark Fleet safety and performance telematics Utilitiesfiber. partnerships: These involve carrying Utilitiesout fiber partnerships: or conduit installations These involve at the carrying same outtime fiber as water or conduit or sewer installations projects. at the same time as water or sewer projects.

Step 2: StepPrepare 2: your strategy. Prepare your strategy. Prioritize a specific transit challenge (e.g., Prioritizebuses, mass a specific transit, transitrail, etc.). challenge (e.g., Knowbuses, the mass players transit, (agencies, rail, etc.). utilities, city DOT, Knowcity government) the players and(agencies, the dynamics. utilities, city DOT, Readcity government) up on these andorganizations’ the dynamics. Readmodernization up on these plans organizations’ and how they align with modernizationyour goals. plans and how they align with Understandyour goals. your community’s infrastructure Understandplans for electric your vehiclescommunity’s and autonomous infrastructure plansvehicles. for electric vehicles and autonomous Askvehicles. your technology vendor what type of Askconnectivity your technology or network vendor they what plan typeto use. of connectivity or network they plan to use.

25 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 25 CTIA Smart Cities Playbook The Panasonic Smart City Innovation Showcase at Peña Station, which spans an entire city block, demonstrates a wide range of immersive smart city solutions.

George Karayannis with Panasonic CityNOW talks about Panasonic’s Vehicle-to-Everything (V2X) GeorgeOperations Karayannis Center. Thewith center Panasonic processes CityNOW data talks for one about of thePanasonic’s largest connected Vehicle-to-Everything vehicle (CV) projects(V2X) in OperationsNorth America, Center. spanning The center 90 miles processes of live V2Xdata technology for one of the between largest Golden, connected Colorado, vehicle and (CV) Vail, projects Colorado. in NorthHere data America, is transmitted spanning 10 90 times miles per of live second, V2X technology providing details between from Golden, the connected Colorado, vehicles and Vail, to Colorado. the data Herecenter. data With is transmittedthis data, operators 10 times can per make second, informed providing traffic details and from safety the decisions. connected vehicles to the data center. With this data, operators can make informed traffic and safety decisions.

Circling the Panasonic and Peña Station parking lots, an autonomous shuttle is making history daily. The first on-road deployment of an autonomous vehicle shuttle in the state of Colorado, the shuttle is 100 percent electric and navigates a one-mile loop every fifteen minutes.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 26 26 27 CTIA Smart Cities Playbook The Panasonic Smart City Innovation Showcase at Peña TheStation, Panasonic which spansSmart an City entire Innovation city block, Showcase demonstrates at Peña Station,a wide range which of spans immersive an entire smart city city block, solutions. demonstrates a wide range of immersive smart city solutions.

Circling the Panasonic and Peña Station parking lots, an autonomous shuttle is making history daily. CirclingThe first the on-road Panasonic deployment and Peña of Stationan autonomous parking lots, vehicle an autonomousshuttle in the shuttle state ofis makingColorado, history the shuttle daily. is The100 percentfirst on-road electric deployment and navigates of an a one-mileautonomous loop vehicle every fifteenshuttle in minutes.the state of Colorado, the shuttle is 100 percent electric and navigates a one-mile loop every fifteen minutes.

27 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 27 CTIA Smart Cities Playbook Real-time monitoring and data exchange is generating Grid management and resiliency increased visibility and awareness of electricity, gas and water usage. IoT devices and connected systems Resiliency is the ability of a network to continue to are strengthening the overall reliability of power function and provide an acceptable level of service grids—reducing outages, enhancing connectivity and in the face of challenges, like natural disasters, making cities more attractive places for economic which may cause power outages, flooding, damaged development. And communities are exploring the equipment or other impacts to the network. More potential of newer innovations such as solar power, resilient power grids start with sensors: networks microgrids and charging stations for electric vehicles. with data-collecting devices at multiple locations. For example, the sensors on smart meters monitor water Smart utilities projects mitigate costs for residents and energy usage and alert users of leaks or swings in and communities alike and improve quality of life consumption and billing. Particularly in a large utility for everyone. Read on to learn more about the network, these sensors can be dynamically managed technologies and how they’re being leveraged in and retasked in an evolving environment. communities across the country. Denser wireless networks—with hundreds of thousands of small cells—will also make networks more resilient. Policymakers at the federal, state and local levels can

SMART GRID MANAGEMENT/RESILIENCY IN ACTION

Reliability Infrastructure for Smart Utilities Economic Development As city managers, local utilities and municipal governments grapple Montgomery, AL withAs city growing managers, populations, local utilities environmental and municipal goals governments and the need grapple to with growing populations, environmental goals and the need to SCENARIO save money and optimize resources, they’re making smart utilities Alabama Power, the City of Montgomery, Montgomery County and the Montgomery Area Chamber projectssave money a top and priority. optimize resources, they’re making smart utilities of Commerce aimed to improve alignment and collaboration on smart community projects. projects a top priority. SOLUTION The four organizations created the Montgomery Smart Community Alliance and made its first priority increasing the reliability of the electric grid. In the Montgomery Area fiber and reliability project, Alabama Power sectionalized segments of distribution power lines to isolate fault locations and improved crew Consumers are predicted to deployments for troubleshooting scenarios. Alabama Power also provided dark fiber connectivity for Consumers are predicted to buildings at the Montgomery Area Chamber of Commerce and used the same fiber to improve the city’s realize up to $2 trillion in benefits public Wi-Fi network. realize up to $2 trillion in benefits from smart grid adoption over RESULTS from smart grid adoption over The Montgomery Area fiber and reliability project increased the overall reliability of the electric grid— the next 20 years. reducing outages from unplanned events and weather—while reducing city connectivity costs, enhancing the next 20 years. economic development downtown and improving the overall quality of life for residents and visitors alike.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 28 28 29 CTIA Smart Cities Playbook Real-time monitoring and data exchange is generating Grid management and resiliency Real-timeincreased monitoringvisibility and and awareness data exchange of electricity, is generating gas Grid management and resiliency increasedand water visibilityusage. IoT and devices awareness and connected of electricity, systems gas Resiliency is the ability of a network to continue to andare strengthening water usage. IoT the devices overall andreliability connected of power systems Resiliencyfunction and is the provide ability an of acceptable a network to level continue of service to aregrids—reducing strengthening outages, the overall enhancing reliability connectivity of power and functionin the face and of providechallenges, an acceptable like natural level disasters, of service grids—reducingmaking cities more outages, attractive enhancing places connectivityfor economic and inwhich the facemay ofcause challenges, power outages, like natural flooding, disasters, damaged makingdevelopment. cities more And communities attractive places are exploringfor economic the whichequipment may cause or other power impacts outages, to the flooding, network. damaged More development.potential of newer And innovationscommunities such are exploringas solar power, the equipmentresilient power or other grids impacts start with to sensors:the network. networks More potentialmicrogrids of and newer charging innovations stations such for aselectric solar power,vehicles. resilientwith data-collecting power grids devices start with at multiplesensors: locations.networks For microgrids and charging stations for electric vehicles. withexample, data-collecting the sensors devices on smart at metersmultiple monitor locations. water For Smart utilities projects mitigate costs for residents example,and energy the usage sensors and on alert smart users meters of leaks monitor or swings water in Smartand communities utilities projects alike andmitigate improve costs quality for residents of life andconsumption energy usage and billing.and alert Particularly users of leaks in a large or swings utility in andfor everyone. communities Read alike on to and learn improve more qualityabout the of life consumptionnetwork, these and sensors billing. can Particularly be dynamically in a large managed utility fortechnologies everyone. andRead how on tothey’re learn being more leveragedabout the in network,and retasked these in sensorsan evolving can environment.be dynamically managed technologiescommunities andacross how the they’re country. being leveraged in and retasked in an evolving environment. communities across the country. Denser wireless networks—with hundreds of thousands Denserof small wireless cells—will networks—with also make networks hundreds more of thousandsresilient. ofPolicymakers small cells—will at the also federal, make statenetworks and morelocal levelsresilient. can Policymakers at the federal, state and local levels can

SMART GRID MANAGEMENT/RESILIENCY IN ACTION SMART GRID MANAGEMENT/RESILIENCY IN ACTION

Reliability Infrastructure for EconomicReliability DevelopmentInfrastructure for Economic Development Montgomery, AL Montgomery, AL

SCENARIO SCENARIOAlabama Power, the City of Montgomery, Montgomery County and the Montgomery Area Chamber Alabamaof Commerce Power, aimed the Cityto improve of Montgomery, alignment Montgomery and collaboration County on and smart the communityMontgomery projects. Area Chamber of Commerce aimed to improve alignment and collaboration on smart community projects. SOLUTION SOLUTIONThe four organizations created the Montgomery Smart Community Alliance and made its first priority Theincreasing four organizations the reliability created of the electric the Montgomery grid. In the Smart Montgomery Community Area fiberAlliance and and reliability made its project, first priorityAlabama increasingPower sectionalized the reliability segments of the electric of distribution grid. In thepower Montgomery lines to isolate Area fiberfault locationsand reliability and improvedproject, Alabama crew Powerdeployments sectionalized for troubleshooting segments of distributionscenarios. Alabama power lines Power to isolatealso provided fault locations dark fiber and connectivity improved crew for deploymentsbuildings at the for Montgomery troubleshooting Area scenarios. Chamber ofAlabama Commerce Power and also used provided the same dark fiber fiber to improveconnectivity the forcity’s buildingspublic Wi-Fi at thenetwork. Montgomery Area Chamber of Commerce and used the same fiber to improve the city’s public Wi-Fi network. RESULTS RESULTSThe Montgomery Area fiber and reliability project increased the overall reliability of the electric grid— Thereducing Montgomery outages Areafrom fiberunplanned and reliability events and project weather—while increased the reducing overall cityreliability connectivity of the costs,electric enhancing grid— reducingeconomic outages development from unplanned downtown events and improving and weather—while the overall qualityreducing of citylife forconnectivity residents andcosts, visitors enhancing alike. economic development downtown and improving the overall quality of life for residents and visitors alike.

29 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 29 CTIA Smart Cities Playbook help modernize wireless infrastructure siting rules and Sensor-powered data management systems also helpprocesses modernize by: wireless infrastructure siting rules and Sensor-poweredsupport fault location, data isolationmanagement and service systems restoration also SMART ENERGY AND SUSTAINABILITY IN ACTION processes by: support(FLISR), enabling fault location, utilities isolation to quickly and locate, service then restoration isolate + Improving access to government and utility facilities (FLISR),the area enabling of an outage utilities and to minimize quickly locate, its impact then on isolate + Improvingand rights ofaccess way to government and utility facilities thecustomers area of andan outage the utility. and minimize its impact on and rights of way + Setting reasonable and non-discriminatory fees for customers and the utility. Net Zero Microgrid + Settingsiting new reasonable 5G deployments and non-discriminatory fees for Bringing metering infrastructure, FLISR and more to siting new 5G deployments Bringinglife are wireless metering networks, infrastructure, created FLISR by the and cables more and to Denver, CO + Creating efficient timelines for reviewing applications lifeantennas are wireless attached networks, to substations, created bybuildings, the cables power and to site wireless infrastructure, meaningful remedies + Creating efficient timelines for reviewing applications antennasand light poles attached and totransmission substations, and buildings, distribution power for applications that are not reviewed within these to site wireless infrastructure, meaningful remedies andtowers light nationwide. poles and transmissionGiven easement and and distribution right-of-way SCENARIO timelines and more uniform standards for processing for applications that are not reviewed within these towersconsiderations nationwide. and capitalGiven easement and maintenance and right-of-way costs, With a booming population, the City and County of Denver and Xcel Energy needed new solutions to applications to install wireless infrastructure timelines and more uniform standards for processing considerationsutilities often share and thesecapital “poles.” and maintenance costs, address the congestion pains and environmental impacts of growth. Specifically, they sought a way to applications to install wireless infrastructure utilities often share these “poles.” evaluate emerging technologies, model operational and economic benefits, and test out deployments. Data management systems put sensor data to work. Smart grid management and resiliency projects DataAdvanced management meter reading systems (AMR) put infrastructure,sensor data to forwork. Smartenhance grid economic management growth and and resiliency quality ofprojects life by SOLUTION Advancedinstance, sends meter information reading (AMR) from infrastructure, water, gas and for enhancerestoring economic power faster. growth They and save quality time withof life the by Xcel Energy partnered with Panasonic CityNOW to deploy a net zero microgrid as part of a living lab for smart instance,electric meters sends toinformation a central database from water, for gasbilling, and restoringautomatic power collection faster. of Theyconsumption save time information with the cities innovation. Peña Station NEXT is a 400-acre, transit-oriented, public-private development located electrictroubleshooting meters to and a central analysis. database Advanced for billing,metering automaticand save money collection through of consumption fewer disputed information energy outside Denver International Airport on the A Line light rail. Stakeholders include the City and County troubleshootinginfrastructure (AMI) and enables analysis. two-way Advanced communications metering andbills. save Learn money how communitiesthrough fewer are disputed benefiting energy in the of Denver, Denver International Airport, Xcel Energy, RTD, Colorado Department of Transportation, land infrastructurebetween utilities (AMI) and enables customers two-way via an communications integrated followingbills. Learn scenarios. how communities are benefiting in the developer Fulenwider and Panasonic. betweensystem of utilities smart meters, and customers communications via an integrated networks following scenarios. systemand data of management smart meters, systems. communications networks The net zero microgrid required 15 separate contracts, underscoring the importance of stakeholder alignment. and data management systems. Xcel’s portion of the investment was funded from R&D funds, and Xcel expects to rate base the assets, or to value the assets toward a specific rate of return, when the initial technology evaluation phase is completed.

Increasing visibility and awareness The battery in the microgrid supports multiple value streams, including smoothing ramp control and time 30-Day Carbon Footprint Increasing visibility and awareness shifting for integration of solar energy into the grid, peak demand reduction activities, energy arbitrage and In communities like Reynolds Landing, a smart 30-DayAL Average Carbon Footprint My CO frequency regulation. Inneighborhood communities in like Birmingham, Reynolds Landing, Alabama, a smartsmart AL1,893 Average lbs. My1,379 CO lbs. technologies provide homeowners with reports to 1,893 lbs. 1,379 lbs. neighborhood in Birmingham, Alabama, smart Sensors and Meters RESULTS technologiestrack appliance provide performance homeowners and maintenancewith reports to The microgrid went from concept to completion in 17 months. It features a 1.6 MW solar photovoltaic (PV) SensorsBasement and Meters(RH) 58% trackneeds, appliance empowering performance them with and the maintenance knowledge to Basement (Temp.) 70°F canopy above a city-owned parking lot, a 1 MW /2 MWh battery storage system and 259 kW of solar PV on Basement (RH) 58% reduce use and increase efficiencies. DHW (Temp.) 106°F needs, empowering them with the knowledge to Basement (Temp.) 70°F the roof of Panasonic’s smart cities headquarters facility. The solar carport currently produces about 5 DHW Flow 0 gal./min. reduce use and increase efficiencies. DHW (Temp.) 106°F MWh per day, which makes the development carbon neutral. The solar PV on Panasonic’s roof recharges Return (RH) 59% DHW Flow 0 gal./min. the battery and can maintain operations indefinitely depending on available sunshine when islanded. Return (RH) 59%

Where I’ve Used Electricty in the Electricity Usage in kWh by Month Past 30 Days: Top 12 Circuits Where I’ve Used Electricty in the ThisElectricity Month Usage in kWh314 kWh by Month Past 30 Days: Top 12 Circuits ThisLast Month 314 kWh 1,095 kWh Dining Room Living Room Last Month 1,095 kWh 11kWh 57kWh Top 4 Electricity Users by kWh – Last 30 Days Smart energy and sustainability outlet and do not require additional equipment; level Dining Room Living Room 11LighkWtsh 57kFurnWhace-DF 2 stations, which must be installed by professional 14 kWh 65kWh Top 4 Electricity Users by kWh – Last 30 Days Lights Furnace-DF Through charging stations, distributed energy electricians; and level 3 chargers, which deliver 60 to 14Ma stkWerh Bath 65kWKitchenh Lights 17kWh 74 kWh resources, LED lighting retrofits and more, communities 100 miles of range per 20 minutes of charging. Master Bath Kitchen Lights Basement17kWh 74Hybri kWdh Water Heater are delivering resilient, future-focused infrastructure 26kWh 95kWh 497957465 Basement Hybrid Water Heater that saves money, improves the efficiency of power Distributed energy resources are electricity-producing 26MicrowavkWh e 95kMainWh Heatpump Main Hybrid Kitchen Furnace- 51kWh 497kWh Heatpump4979Water57 Heater Lights46DF5 delivery and contributes to economic growth. resources directly connected to a local distribution Microwave Main Heatpump Main Hybrid Kitchen Furnace- 51kWh 497kWh Heatpump Water Heater Lights DF system or connected to a host facility within the local (Source: Southern Company) As electric vehicles gain popularity, electric vehicle distribution system. Examples include rooftop solar (Source: Southern Company) charging stations keep them running. These include panel systems and small-scale combined heat and level 1 stations, which can be plugged into a standard power systems.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 30 30 31 CTIA Smart Cities Playbook SMART ENERGY AND SUSTAINABILITY IN ACTION SMART ENERGY AND SUSTAINABILITY IN ACTION Net Zero Microgrid Net Zero Microgrid Denver, CO Denver, CO

SCENARIO SCENARIOWith a booming population, the City and County of Denver and Xcel Energy needed new solutions to Withaddress a booming the congestion population, pains the and City environmental and County of impacts Denver of and growth. Xcel Energy Specifically, needed they new sought solutions a way to to addressevaluate the emerging congestion technologies, pains and model environmental operational impacts and economic of growth. benefits, Specifically, and testthey outsought deployments. a way to evaluate emerging technologies, model operational and economic benefits, and test out deployments. SOLUTION SOLUTIONXcel Energy partnered with Panasonic CityNOW to deploy a net zero microgrid as part of a living lab for smart Xcelcities Energy innovation. partnered Peña with Station Panasonic NEXT is CityNOW a 400-acre, to deploytransit-oriented, a net zero public-private microgrid as part development of a living lablocated for smart citiesoutside innovation. Denver International Peña Station Airport NEXT onis a the 400-acre, A Line lighttransit-oriented, rail. Stakeholders public-private include the development City and County located outsideof Denver, Denver Denver International International Airport Airport, on Xcelthe A Energy, Line light RTD, rail. Colorado Stakeholders Department include of the Transportation, City and County land ofdeveloper Denver, DenverFulenwider International and Panasonic. Airport, Xcel Energy, RTD, Colorado Department of Transportation, land developer Fulenwider and Panasonic. The net zero microgrid required 15 separate contracts, underscoring the importance of stakeholder alignment. TheXcel’s net portion zero microgrid of the investment required 15was separate funded contracts,from R&D funds,underscoring and Xcel the expects importance to rate of base stakeholder the assets, alignment. or to Xcel’svalue theportion assets of towardthe investment a specific was rate funded of return, from R&Dwhen funds,the initial and technologyXcel expects evaluation to rate base phase the assets, is completed. or to value the assets toward a specific rate of return, when the initial technology evaluation phase is completed. The battery in the microgrid supports multiple value streams, including smoothing ramp control and time Theshifting battery for integrationin the microgrid of solar supports energy multiple into the valuegrid, peakstreams, demand including reduction smoothing activities, ramp energy control arbitrage and time and 30-Day Carbon Footprint shiftingfrequency for regulation. integration of solar energy into the grid, peak demand reduction activities, energy arbitrage and 30-DayAL Average Carbon Footprint My CO frequency regulation. AL1,893 Average lbs. My1,379 CO lbs. RESULTS 1,893 lbs. 1,379 lbs. The microgrid went from concept to completion in 17 months. It features a 1.6 MW solar photovoltaic (PV) Sensors and Meters RESULTS Thecanopy microgrid above wenta city-owned from concept parking to completionlot, a 1 MW /2in 17MWh months. battery It featuresstorage systema 1.6 MW and solar 259 photovoltaic kW of solar PV(PV) on SensorsBasement and Meters(RH) 58% Basement (Temp.) 70°F canopythe roof above of Panasonic’s a city-owned smart parking cities headquarters lot, a 1 MW /2 facility.MWh battery The solar storage carport system currently and 259 produces kW of solar about PV 5 on Basement (RH) 58% DHW (Temp.) 106°F MWh per day, which makes the development carbon neutral. The solar PV on Panasonic’s roof recharges Basement (Temp.) 70°F the roof of Panasonic’s smart cities headquarters facility. The solar carport currently produces about 5 DHW Flow 0 gal./min. DHW (Temp.) 106°F MWhthe battery per day, and which can maintainmakes the operations development indefinitely carbon neutral. depending The solaron available PV on Panasonic’ssunshine when roof islanded. recharges Return (RH) 59% DHW Flow 0 gal./min. the battery and can maintain operations indefinitely depending on available sunshine when islanded. Return (RH) 59%

Where I’ve Used Electricty in the Electricity Usage in kWh by Month Past 30 Days: Top 12 Circuits Where I’ve Used Electricty in the ThisElectricity Month Usage in kWh314 kWh by Month Past 30 Days: Top 12 Circuits ThisLast Month 314 kWh 1,095 kWh Smart energy and sustainability outlet and do not require additional equipment; level Dining Room Living Room Last Month 1,095 kWh 2 stations, which must be installed by professional 11kWh 57kWh Top 4 Electricity Users by kWh – Last 30 Days Smart energy and sustainability outlet and do not require additional equipment; level Dining Room Living Room Through charging stations, distributed energy electricians; and level 3 chargers, which deliver 60 to 11LighkWtsh 57kFurnWhace-DF 2 stations, which must be installed by professional 14 kWh 65kWh Top 4 Electricity Users by kWh – Last 30 Days resources, LED lighting retrofits and more, communities 100 miles of range per 20 minutes of charging. Lights Furnace-DF Through charging stations, distributed energy electricians; and level 3 chargers, which deliver 60 to Ma14 stkWerh Bath 65kWKitchenh Lights 17kWh 74 kWh resources,are delivering LED resilient, lighting retrofitsfuture-focused and more,infrastructure communities 100 miles of range per 20 minutes of charging. Master Bath Kitchen Lights that saves money, improves the efficiency of power Distributed energy resources are electricity-producing 17BasementkWh 74Hybri kWdh Water Heater are delivering resilient, future-focused infrastructure 26kWh 95kWh 497957465 delivery and contributes to economic growth. resources directly connected to a local distribution Basement Hybrid Water Heater that saves money, improves the efficiency of power Distributed energy resources are electricity-producing 26MicrowavkWh e 95kMainWh Heatpump Main Hybrid Kitchen Furnace- 51kWh 497kWh Heatpump4979Water57 Heater Lights46DF5 delivery and contributes to economic growth. resourcessystem or directlyconnected connected to a host to facility a local within distribution the local Microwave Main Heatpump Main Hybrid Kitchen Furnace- As electric vehicles gain popularity, electric vehicle distribution system. Examples include rooftop solar 51kWh 497kWh Heatpump Water Heater Lights DF system or connected to a host facility within the local Ascharging electric stations vehicles keep gain them popularity, running. electric These vehicle include distributionpanel systems system. and small-scale Examples includecombined rooftop heat and solar charginglevel 1 stations, stations which keep can them be running. plugged Theseinto a includestandard panelpower systems systems. and small-scale combined heat and level 1 stations, which can be plugged into a standard power systems.

31 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 31 CTIA Smart Cities Playbook LED lighting retrofits upgrade, expand and future- longer than traditional lighting solutions, and they can LEDproof lighting a community’s retrofits lightingupgrade, infrastructure, expand and future- saving longerbe integrated than traditional into systems lighting that solutions, enable remote and they control can SMART ENERGY AND SUSTAINABILITY IN ACTION proofenergy, a community’senhancing safety lighting and infrastructure, increasing a sense saving of beor automatedintegrated intodimming systems and that lighting. enable remote control energy,equity and enhancing engagement. safety LED and lights increasing last several a sense years of or automated dimming and lighting. equity and engagement. LED lights last several years EV Charging Infrastructure San Francisco, CA SMART ENERGY AND SUSTAINABILITY IN ACTION SMART ENERGY AND SUSTAINABILITY IN ACTION SCENARIO Smart Lighting Retrofit San Francisco needed a network of charging stations to serve a growing number of electric vehicles. Smart Lighting Retrofit SOLUTION Birmingham, AL Black & Veatch, whose vehicle-charging infrastructure portfolio includes more than 163 MW of capacity in Birmingham, AL North America, partnered with San Francisco-based Volta Charging to significantly expand Volta’s network of free public charging stations in the city. Black & Veatch assisted with engineering, design and permitting. The SCENARIO partnership worked together to obtain dozens of local government permits, address the needs of businesses SCENARIOTo improve public safety, engage residents and modernize its infrastructure, the city launched Brighter where stations are located, and consider variable construction requirements at every physical location. ToBirmingham. improve public Its goals: safety, retrofit engage and residents upgrade and seven modernize city parking its infrastructure, garages with theLED cityfixtures, launched upgrade Brighter the city’s Birmingham.streetlights to Its LEDs, goals: improve retrofit park and and upgrade architectural seven city lighting parking throughout garages thewith cityLED andfixtures, upgrade upgrade highway the city’s RESULTS streetlightslighting to LEDs. to LEDs, improve park and architectural lighting throughout the city and upgrade highway In some cases, new charging stations were brought online in roughly a month. With this project, Volta joins lighting to LEDs. a growing list of industry leaders leveraging Black & Veatch’s ability to execute seamlessly on large-scale, SOLUTION geographically dispersed projects. SOLUTIONImplementation began with the parking garage retrofit, identified in an energy audit as the fastest return Implementationon investment. The began mayor’s with officethe parking worked garage closely retrofit, with Philipsidentified Lighting, in an the energy city council audit asand the thefastest parking return onauthority investment. and engaged The mayor’s a local office construction worked closelycompany with and Philips engineering Lighting, team. the city The council retrofit and used the newparking motion authoritydetection andsensor engaged technology a local to construction improve safety company as well and as energy engineering savings. team. The retrofit used new motion detection sensor technology to improve safety as well as energy savings. RESULTS RESULTSThe garage retrofit not only saved money, it contributed to a greater sense of safety and community With automatic metering and grid management cost-effectively, accommodate energy efficient Theengagement. garage retrofit Within notfive only days saved of the money,first itparking contributed deck beingto a greatercompleted, sense garage of safety attendants and community reported a systems, electric vehicle charging systems, smart technologies and create the resilient services that engagement.noticeable increase Within in five utilization. days of theThe firstcity financed parking deckthe retrofitsbeing completed, through garageenergy attendantssavings and reportedcareful usea lighting and beyond, communities and utilities attract people and businesses. Read on for guidance noticeableof public funds, increase eliminating in utilization. the need The for city capital financed expenditures. the retrofits The through contract energy vehicle savings can be adjustedand careful to usea are working together to use resources more on starting your own smart utilities projects. of“lighting public asfunds, a service” eliminating agreement, the need which for capitalwould accommodateexpenditures. Thefuture contract technology vehicle advancements can be adjusted and to yield a “lightingadditional as savings a service” and agreement, local jobs. which would accommodate future technology advancements and yield additional savings and local jobs. In 2017, Volta charging stations provided 7.91 million free electric miles, displacing Brighter Birmingham’s parking garage retrofits 174,000 gallons of gas. Brighter Birmingham’s parking garage retrofits are estimated to save nearly $375,000 areannually estimated in energy to save and nearly maintenance $375,000 costs. annually in energy and maintenance costs.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 32 32 33 CTIA Smart Cities Playbook SMART ENERGY AND SUSTAINABILITY IN ACTION SMART ENERGY AND SUSTAINABILITY IN ACTION EV Charging Infrastructure EV Charging Infrastructure San Francisco, CA San Francisco, CA

SCENARIO SCENARIOSan Francisco needed a network of charging stations to serve a growing number of electric vehicles. San Francisco needed a network of charging stations to serve a growing number of electric vehicles. SOLUTION SOLUTIONBlack & Veatch, whose vehicle-charging infrastructure portfolio includes more than 163 MW of capacity in BlackNorth &America, Veatch, whosepartnered vehicle-charging with San Francisco-based infrastructure Volta portfolio Charging includes to significantly more than 163expand MW ofVolta’s capacity network in of Northfree public America, charging partnered stations with in theSan city. Francisco-based Black & Veatch Volta assisted Charging with engineering,to significantly design expand and permitting.Volta’s network The of freepartnership public charging worked stationstogether in to the obtain city. Blackdozens & ofVeatch local assisted government with permits,engineering, address design the and needs permitting. of businesses The partnershipwhere stations worked are located, together and to considerobtain dozens variable of localconstruction government requirements permits, address at every the physical needs location. of businesses where stations are located, and consider variable construction requirements at every physical location. RESULTS RESULTSIn some cases, new charging stations were brought online in roughly a month. With this project, Volta joins Ina growing some cases, list of new industry charging leaders stations leveraging were brought Black & onlineVeatch’s in roughlyability to a executemonth. Withseamlessly this project, on large-scale, Volta joins ageographically growing list of dispersed industry leaders projects. leveraging Black & Veatch’s ability to execute seamlessly on large-scale, geographically dispersed projects.

With automatic metering and grid management cost-effectively, accommodate energy efficient Withsystems, automatic electric metering vehicle charging and grid systems,management smart cost-effectively,technologies and accommodatecreate the resilient energy services efficient that systems,lighting and electric beyond, vehicle communities charging systems, and utilities smart technologiesattract people and and create businesses. the resilient Read serviceson for guidance that lightingare working and togetherbeyond, communitiesto use resources and more utilities attracton starting people your and own businesses. smart utilities Read projects. on for guidance are working together to use resources more on starting your own smart utilities projects.

In 2017, Volta charging stations provided In 2017, Volta charging stations provided 7.91 million free electric miles, displacing free electric miles, displacing 7.91174,000 million gallons of gas. 174,000 gallons of gas.

33 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 33 CTIA Smart Cities Playbook Making it work in your community: smartMaking utilities it work in your community: smart utilities Step 1: Step 2: StepKnow 1: what you’re working with. StepGet the2: technical specifications. Know what you’re working with. Get the technical specifications. Does the city have any government-owned Is end-to-end encryption required? Doesutilities the that city service have any residents? government-owned Is end-to-end encryption required? Howutilities much that of service the city’s residents? infrastructure is leased If a device is monitoring or controlling the grid or has access to critical information, enhanced end- Howor shared much by of utilities? the city’s infrastructure is leased If a device is monitoring or controlling the grid or hasto-end access security to critical features information, should be enhanced considered. end- Whator shared are the by utilities?modernization/IoT plans for the End-to-endto-end security encryption features shouldcan be be built considered. into the Whatlocal utilities?are the modernization/IoT plans for the End-to-endconfiguration encryption as routers can are be deployed. built into the Whatlocal utilities?is the current relationship between the configurationIf you are deploying as routers modules/embedded are deployed. chipsets Whatcity and is the local current utilities? relationship between the Ifinto you equipment are deploying like modules/embeddedrelays, capacitator banks chipsets and Arecity thereand local regular utilities? strategic planning meetings? intometer equipment cans, the likeencryption relays, capacitator must be developed banks and Southern Linc President and CEO Tami Barron shared Are there regular strategic planning meetings? What are the current financial arrangements meterand incorporated cans, the encryption by the equipment must be manufacturer. developed Southern Company’s plan for net zero carbon emissions between What are the citycurrent and financial utilities? arrangements and incorporated by the equipment manufacturer. by 2050 and provided an overview of their smart city priorities, including advanced grid requirements, Whatbetween are the cityplans and for utilities? future smart grid, Are devices protected? modernization of electricity production, and innovating distribution network and renewables Are devices protected? What are the plans for future smart grid, Devices should be sourced for FIPS Level 2 their telecommunications infrastructure. distributionprojects? network and renewables Devicescertification should and be supply sourced chain for protection.FIPS Level 2 projects? Communities and utilities can leverage existing Askcertification who will andhave supply access chain to devices, protection. from Communitiesnetworks of poles and utilitiesand wires can and leverage existing existing rights-of- Askmanufacturing who will have to delivery.access to devices, from networksway to expedite of poles deployment and wires andand existingreduce costs. rights-of- For manufacturing to delivery. wayinstance, to expedite utility poles, deployment including and light reduce poles, costs. can be For used How will you ensure system reliability? instance,to mount utilityvarious poles, devices including that enable light poles, other can “smart” be used How will you ensure system reliability? See if you will need a quality of service toservices. mount Partnershipsvarious devices with that the enable wireless other industry “smart” Seearrangement if you will to need ensure a quality prioritization of service of utility services.can provide Partnerships the connectivity with the to wirelesspower smart industry utility arrangementtraffic. to ensure prioritization of utility canprojects provide like: the connectivity to power smart utility traffic. projects like: Pay attention to antenna configuration, which is Remote-controlled LED street lighting Paycritical attention to increasing to antenna reliability, configuration, throughput, which and is SmallRemote-controlled cell sites LED street lighting criticalcapacity. to Considerincreasing MIMO reliability, and cross-polarized throughput, and antennas where applicable. WirelessSmall cell LAN sites access points capacity. Consider MIMO and cross-polarized antennas where applicable. AudioWireless sensors LAN access for gunshot points detection Step 3: CamerasAudio sensors for capturing for gunshot photos detection of vehicle PrioritizeStep 3: security. license plates Cameras for capturing photos of vehicle Prioritize security. license Traffic enforcement plates Security is paramount for reliable, resilient smart Tracking Traffic enforcement systems for stolen vehicles/fugitives/ Securityutility services. is paramount Implementing for reliable, a cybersecurity resilient smart plan during the design phase of your project can help keep TrackingAmber Alerts systems for stolen vehicles/fugitives/ utility services. Implementing a cybersecurity plan your smart utility assets safe. Specific to wireless Amber Alerts during the design phase of your project can help keep yourconnectivity, smart utility smart assets utility safe. devices Specific should to wireless be certified toconnectivity, CTIA Cybersecurity smart utility Certification devices should Level Two be certified or Level Three.to CTIA This Cybersecurity provides proper Certification management, Level Two oversight or Level and Three.integration This provideswith your proper existing management, cybersecurity oversight systems. and integration with your existing cybersecurity systems. Consider certifying: Consider certifying: Gas meters ElectricityGas meters meters Reynolds Landing includes 60 homes powered by a community solar-powered grid. The microgrid is made up of solar panels, battery storage and a backup natural gas generator. IndustrialElectricity gatewaysmeters Industrial gateways © 2019 CTIA-The Wireless Association. All Rights Reserved. 34 34 35 CTIA Smart Cities Playbook Southern Linc President and CEO Tami Barron shared Southern LincCompany’s President plan and for CEO net Tamizero carbon Barron emissionsshared Southernby 2050 and Company’s provided plan an overview for net zero of their carbon smart emissions city bypriorities, 2050 and including provided advanced an overview grid of requirements, their smart city priorities,modernization including of electricity advanced production, grid requirements, and innovating modernizationtheir telecommunications of electricity infrastructure. production, and innovating their telecommunications infrastructure.

Reynolds Landing includes 60 homes powered by a community solar-powered grid. The microgrid is Reynoldsmade up ofLanding solar panels, includes battery 60 homes storage powered and a bybackup a community natural gas solar-powered generator. grid. The microgrid is made up of solar panels, battery storage and a backup natural gas generator.

35 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 35 CTIA Smart Cities Playbook Leaders at the Panasonic Smart City Innovation Showcase at Peña Station explain how the program is powered by a microgrid.

In Denver, construction company Black & Veatch is collaborating with Arrow Civil—a general contracting Infirm—and Denver, constructioncell site pole companymanufacturer Black Comptek & Veatch to is replacecollaborating traditional with lightArrow poles Civil—a with general 5G-capable contracting smart firm—andutility poles cell and site advance pole manufacturerthe deployment Comptek of next-generation to replace traditional wireless lightnetworks. poles Mikewith Hoganson5G-capable with smart utilityComptek poles Technologies and advance is pictured.the deployment of next-generation wireless networks. Mike Hoganson with Comptek Technologies is pictured.

Colorado’s streamlined permitting process for small cell Colorado’sinfrastructure streamlined has enhanced permitting the ability process of organizationsfor small cell infrastructureto quickly deploy has poles enhanced and get the small ability cells of organizations online. Looking out from the Panasonic rooftop, a canopy of solar panels covers a city-owned parking lot as part to quickly deploy poles and get small cells online. of the facility’s onsite microgrid.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 36 36 37 CTIA Smart Cities Playbook Leaders at the Panasonic Smart City Innovation Showcase at Peña Station explain how the program Leadersis powered at the by aPanasonic microgrid. Smart City Innovation Showcase at Peña Station explain how the program is powered by a microgrid.

Looking out from the Panasonic rooftop, a canopy of solar panels covers a city-owned parking lot as part Lookingof the facility’s out from onsite the Panasonicmicrogrid. rooftop, a canopy of solar panels covers a city-owned parking lot as part of the facility’s onsite microgrid.

Across locations, technology types and goals, smart cities projects Starting Your share many commonalities. These include guidance and best practices for evaluating community needs, obtaining funding, forging vendor Smart Cities relationships and more. Smart Cities Read on for questions to ask and steps to consider when developing your strategy, establishing your foundation and implementing your Journey procurement/request for proposal (RFP) process.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 38 38 39 CTIA Smart Cities Playbook Across locations, technology types and goals, smart cities projects shareAcross many locations, commonalities. technology These types include and goals, guidance smart andcities best projects practices forshare evaluating many commonalities. community needs, These obtaining include guidance funding, andforging best vendor practices relationshipsfor evaluating and community more. needs, obtaining funding, forging vendor relationships and more. Read on for questions to ask and steps to consider when developing yourRead strategy, on for questions establishing to ask your and foundation steps to consider and implementing when developing your procurement/requestyour strategy, establishing for proposal your foundation (RFP) process. and implementing your procurement/request for proposal (RFP) process.

39 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 39 CTIA Smart Cities Playbook Your Strategy To set your community up for smart cities success, narrow your scope, Joining forces prioritizeTo set your your community projects andup for line smart up funding cities success, sources. narrow This requires your scope, a for project financing Define the scope for funding opportunities comprehensiveprioritize your projects evaluation and of line past up projects, funding sources. pain points, This processes, requires a people comprehensive evaluation of past projects, pain points, processes, people and funding possibilities. Here are some questions for getting started. Several partnership options are available with Step 1 and funding possibilities. Here are some questions for getting started. various finance structures and return on investment requirements: Research the financing strategies for your city’s Past projects Processes + Cross-sector development partnerships: Public, projects. Past projects Processes private, and/or nonprofit institutions What smart projects have already been Does a common smart cities vision exist in in which partner organizations commit various Whatexecuted? smart What projects were have the results, already positive been Doesyour community? a common smart cities vision exist in resources and agree to work cooperatively toward Step 2 executed?and negative, What particularly were the results, in the area positive of Whatyour community? are your current constraints in common development goals. data sharing? and negative, particularly in the area of Whatprocurement—e.g. are your current difficulties constraints collaborating in Map these against your Havedata sharing?technology platforms been launched procurement—e.g.across departments? difficulties collaborating + Public-private partnerships: Here government project’s needs: automation, Havethat serve technology more than platforms one department been launched or Doacross you departments? have open policies for data and agencies and the private sector work together data connectivity, data agency? How successful were they? that serve more than one department or Doprocesses you have for open governance? policies for data and to deliver goods or services to the public. exchange/sharing, electronic agency? How successful were they? information. Doprocesses you have for a governance? marketing plan? Think about + Private and public (federal and state) grant Dohow you you have plan a to marketing share updates plan? Thinkpublicly about to Pain points opportunities: A government department, howraise you awareness, plan to share increase updates visibility publicly and buildto Pain points corporation, foundation or trust gives a qualifying Step 3 raisemomentum. awareness, increase visibility and build What are your community’s main pain points nonprofit entity, educational institution, business or momentum. Whatrelated are to your public community’s services, transportation main pain points and Do you have a modernized infrastructure plan? an individual funding they don’t have to pay back. Find out how project relatedutilities? to public services, transportation and Do you have a modernized infrastructure plan? financing is granted in your utilities? Does the pain point affect only one part of community, including the your Does community the pain point or doesaffect it only cross one municipal part of People process for renewals. yourboundaries? community or does it cross municipal People Do you have an assigned smart cities boundaries?Which public and private entities does the Dochampion? you have an assigned smart cities Whichpain point public involve? and private entities does the Step 4 Dochampion? you have relationships with local Dopain you point have involve? a relationship with a public or Douniversities you have or relationships innovation councils?with local Assemble your leadership Doprivate you haveentity a thatrelationship can be leveraged with a public again? or Doesuniversities your project or innovation deliver valuecouncils? across the team, including partners private entity that can be leveraged again? Doescommunity your project or only deliver to a specific value acrosssegment? the in the private sector and community or only to a specific segment? academia as applicable.

Step 5

Determine your project parameters by finding out your city’s budget for funding franchise initiatives and operating budget for voice, data, video, etc.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 40 40 41 CTIA Smart Cities Playbook Joining forces forJoining project forces financing Define the scope for funding opportunities for project financing Define the scope for funding opportunities Several partnership options are available with Step 1 Severalvarious financepartnership structures options and are returnavailable on investmentwith Step 1 variousrequirements: finance structures and return on investment Research the financing requirements: Researchstrategies the for financingyour city’s + Cross-sector development partnerships: Public, strategiesprojects. for your city’s + private,Cross-sector and/or development nonprofit institutions partnerships: Public, projects. private,in which and/or partner nonprofit organizations institutions commit various inresources which partner and agree organizations to work cooperatively commit various toward Step 2 resourcescommon development and agree to workgoals. cooperatively toward Step 2 common development goals. Map these against your + Public-private partnerships: Here government Mapproject’s these needs: against automation, your + Public-privateagencies and the partnerships: private sector Here work government together project’sdata connectivity, needs: automation, data agenciesto deliver and goods the or private services sector to the work public. together dataexchange/sharing, connectivity, electronicdata to deliver goods or services to the public. exchange/sharing,information. electronic + Private and public (federal and state) grant information. + Privateopportunities: and public A government (federal and department, state) grant opportunities:corporation, foundation A government or trust department, gives a qualifying Step 3 corporation,nonprofit entity, foundation educational or trust institution, gives a qualifying business or Step 3 nonprofitan individual entity, funding educational they don’t institution, have to pay business back. or Find out how project an individual funding they don’t have to pay back. Findfinancing out how is granted project in your financingcommunity, is includinggranted in the your community,process for renewals. including the process for renewals.

Step 4 Step 4 Assemble your leadership Assembleteam, including your leadership partners team,in the privateincluding sector partners and inacademia the private as applicable. sector and academia as applicable.

Step 5 Step 5 Determine your project Determineparameters your by finding project out parametersyour city’s budget by finding for funding out yourfranchise city’s initiatives budget for and funding franchiseoperating initiativesbudget for and voice, operatingdata, video, budget etc. for voice, data, video, etc.

41 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 41 CTIA Smart Cities Playbook Your Foundation How is your city connected? How is your city connected? Things to bring up with your How will you secure your services? Thingssmart cities to bring vendor up with your CTIA certification levels of security As IoT devices autonomously capture data, intelligently smart cities vendor for IoT devices Asself-configure IoT devices autonomouslyto events in their capture environment data, intelligently and Security, privacy and resiliency are essential to smart become active participants in public, commercial, self-configure to events in their environment and cities success. ee eice Level 1 becomescientific active and participantspersonal processes, in public, broadband commercial, Eaes scientificavailability and will personalbe key to processes,success. These broadband networks will Connectivity Security can be impacted by physical factors, like Meets the needs of consumer- availabilitybe the backbone will be of key your to project’ssuccess. Theseinfrastructure. networks will Connectivity technology placement, or invisible ones, like the security grade devices. racers be the backbone of your project’s infrastructure. of underlying networks and systems. From inception, Elements include: As you begin your smart cities project, evaluate your project should be secure by design with privacy • Terms of service and privacy policy Asconnectivity you begin inyour your smart community. cities project, evaluate built in. Such proactive security measures protect your g • Password management connectivity in your community. connected infrastructure and critical information. Cars Look at the networks and contracts: fixed • Authentication test Lookbroadband, at the networks mobile wireless and contracts: service and/ fixed Interoperability Additional security measures, such as certifying the • Access controls broadband,or others. How mobile many wireless are there service and for and/ what Interoperability devices powering your IoT ecosystem to meet certain ashing • Patch management orservices? others. How many are there and for what standards, may be a logical next step. The CTIA IoT achines services? Evaluate your residents’ connectivity. Cybersecurity Certification Program provides a How many have broadband/wireless? Evaluate your residents’ connectivity. common baseline of validated cybersecurity functions ee eice Eaes Level 2 DoesHow manyyour community have broadband/wireless? understand the and compatibility standards that allow certified Doeseconomic your impactscommunity of broadband understand availability? the devices to be securely managed and integrated into Well suited for business and enterprise-managed devices. Whateconomic are the impacts plans offor broadband future broadband availability? Resiliency community systems. and 5G? Resiliency Elements include: What are the plans for future broadband ie aent Develop a cybersecurity plan. This plan should include: eices Whatand 5G? kind of permits do you require? Who • Level 1 elements Whatcould kindbenefit of permits from a do“dig you once” require? policy? Who A programmatic approach to evaluating • Audit log • Encryption of data in transit With a basiccould understanding benefit from ofa “dighow once”city systems policy? are cybersecurity control and effectiveness ecurit • Multi-factor authentication Withconnected, a basic you’ll understanding be able to ofevaluate how city which systems type are of A published cybersecurity roadmap stes • Remote deactivation connected,network to useyou’ll to beconnect able to your evaluate project. which type of System management A platform for 24/7 continuous cybersecurity • Secure boot network to use to connect your project. System management monitoring Think about your coverage and range needs. To decide • Threat monitoring An operations team to identify risks and test Cnnecte what level of network connectivity you will need for your treetights • IoT device identity Think about your coverage and range needs. To decide response capabilities whatproject, level consider of network the connectivitydistance, robustness you will need and for security your project,required consider to power the your distance, application. robustness and security Ongoing observations of simulated attacks to discover and mitigate gaps in threat detection ee eice Level 3 required to power your application. Eaes How fast does your network need to be? Uplink or Emergency services For privacy, understand and create a plan for using Offers features designed to Howupload fast speed does refers your tonetwork how fast need a network to be? receivesUplink or Emergency services and storing sensitive data—on an individual citizen protect infrastructure-managed uploaddata from speed a device. refers Downlink to how fast or adownload network receivesspeed is the level as well as a macro community level. devices. datareverse—how from a device. fast a Downlink network canor download send data speed to a device. is the Elements include: reverse—howThe important fast thing a network is to think can about send whether data to aspeed device. To ensure resiliency, plan how you will manage outages, Thewill beimportant a critical thing performance is to think factor about for whether your smart speed back up systems and mitigate security concerns. Also • Level 2 elements willcities be technology. a critical performance Smart streetlights factor for may your not smart need keep resiliency in mind when you evaluate different • Digital signature validation as eters citieslightning-fast technology. networks, Smart butstreetlights your emergency may not responseneed IT considerations technologies, with consideration to prerequisites, • Encryption of data at rest department’s drone fleet might. lightning-fast networks, but your emergency response IT considerations maintenance challenges and lifecycle timelines. • Tamper resistance department’s drone fleet might. • Design-in features

Evaluate risks. Perform an initial security risk Inustria assessment of systems and services. Are some a uter higher security concern than others?

© 2019 CTIA-The Wireless Association. All Rights Reserved. 42 42 43 CTIA Smart Cities Playbook How will you secure your services? How will you secure your services? CTIA certification levels of security CTIAfor IoT certification devices levels of security Security, privacy and resiliency are essential to smart for IoT devices Security,cities success. privacy and resiliency are essential to smart ee eice Eaes Level 1 cities success. ee eice Level 1 Security can be impacted by physical factors, like Eaes Meets the needs of consumer- Securitytechnology can placement, be impacted or byinvisible physical ones, factors, like the like security Meetsgrade devices.the needs of consumer- racers technologyof underlying placement, networks orand invisible systems. ones, From like inception, the security Elementsgrade devices. include: your project should be secure by design with privacy racers of underlying networks and systems. From inception, Elements• Terms of serviceinclude: and privacy policy yourbuilt projectin. Such should proactive be securesecurity by measures design with protect privacy your g • TermsPassword of service management and privacy policy builtconnected in. Such infrastructure proactive security and critical measures information. protect your Cars g • AuthenticationPassword management test connected infrastructure and critical information. Cars Additional security measures, such as certifying the • AuthenticationAccess controls test • AccessPatch management controls Additionaldevices powering security your measures, IoT ecosystem such as tocertifying meet certain the ashing achines devicesstandards, powering may be your a logical IoT ecosystem next step. toThe meet CTIA certain IoT ashing • Patch management standards,Cybersecurity may Certification be a logical nextProgram step. providesThe CTIA aIoT achines common baseline of validated cybersecurity functions ee eice Cybersecurity Certification Program provides a Eaes Level 2 commonand compatibility baseline ofstandards validated that cybersecurity allow certified functions ee eice Level 2 Eaes Well suited for business and anddevices compatibility to be securely standards managed that and allow integrated certified into Wellenterprise-managed suited for business devices. and devicescommunity to be systems. securely managed and integrated into Elementsenterprise-managed include: devices. community systems. ie aent Develop a cybersecurity plan. This plan should include: eices Elements• Level 1 elements include: ie aent Develop a cybersecurity plan. This plan should include: eices A programmatic approach to evaluating • LevelAudit 1log elements Acybersecurity programmatic control approach and effectivenessto evaluating • AuditEncryption log of data in transit ecurit • EncryptionMulti-factor of authentication data in transit Acybersecurity published cybersecurity control and effectivenessroadmap stes ecurit • RemoteMulti-factor deactivation authentication A publishedplatform for cybersecurity 24/7 continuous roadmap cybersecurity stes • RemoteSecure boot deactivation Amonitoring platform for 24/7 continuous cybersecurity • SecureThreat monitoringboot Anmonitoring operations team to identify risks and test Cnnecte treetights • ThreatIoT device monitoring identity Anresponse operations capabilities team to identify risks and test Cnnecte treetights • IoT device identity Ongoingresponse observations capabilities of simulated attacks to ee eice Ongoingdiscover andobservations mitigate gaps of simulated in threat detection attacks to Eaes Level 3 discover and mitigate gaps in threat detection ee eice Level 3 For privacy, understand and create a plan for using Eaes Offers features designed to Forand privacy, storing sensitiveunderstand data—on and create an individual a plan for citizen using Offersprotect features infrastructure-managed designed to andlevel storing as well sensitive as a macro data—on community an individual level. citizen protectdevices. infrastructure-managed level as well as a macro community level. Elementsdevices. include: To ensure resiliency, plan how you will manage outages, Elements• Level 2 elements include: Toback ensure up systems resiliency, and plan mitigate how securityyou will manageconcerns. outages, Also • Digital signature validation backkeep upresiliency systems in and mind mitigate when you security evaluate concerns. different Also • Level 2 elements as eters keeptechnologies, resiliency with in mind consideration when you toevaluate prerequisites, different • DigitalEncryption signature of data validation at rest technologies,maintenance challengeswith consideration and lifecycle to prerequisites, timelines. as eters • EncryptionTamper resistance of data at rest maintenance challenges and lifecycle timelines. • Design-inTamper resistance features

Evaluate risks. Perform an initial security risk Inustria • Design-in features assessment of systems and services. Are some a uter Evaluate risks. Perform an initial security risk Inustria assessmenthigher security of systems concern and than services. others? Are some a uter higher security concern than others?

43 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 43 CTIA Smart Cities Playbook Your Procurement Process Establish requirements. Determine the security Establishrequirements requirements. for each smart Determine municipal the service security or project, 7 steps for managing assets and data Successful smart cities projects start with the right vendors. To improve requirementsalong with privacy for each principles smart municipalfor how data service will be or treated. project, along with privacy principles for how data will be treated. 7 steps for managing assets and data your chances of a strong vendor match, evaluate the following: Secure your environment. Work with service 1 Create an asset management database providersSecure your and environment. equipment vendors Work with to understand service what 1 Createand plan, an completeasset management with timeline database and providersthey're doing and to equipment keep networks vendors and to devices understand secure. what andsuccess plan, criteria. complete with timeline and Experience: How extensively has the vendor deployed Operational costs: Ask about the estimated 10-year they'reCreate safeguardsdoing to keep and networks protocols and for devicesincorporating secure. new success criteria. smart cities commercially or demonstrated a proof of lifecycle cost for projects with a similar scope. Be sure CreateIoT devices safeguards and networks. and protocols You should for incorporating also make a plannew concept? The length of a customer list correlates to the to include installation, operations, support, upgrades IoTfor howdevices you and will networks.respond to You a breach. should also make a plan depth of the vendor’s experience and knowledge of and training. for how you will respond to a breach. 2 Give key departments assignments for how their product performs in various environments. Maintain security posture. Set up regular tests to 2 Giveasset key identification, departments collection assignments and fortagging Contact their references and ask about product Research competitors to compare capabilities and assessMaintain security security and posture. resiliency Set responses. up regular Schedule tests to assetby criteria identification, such as age, collection size, location, and tagging performance, issues and ROI. Would they change any prices. Who are the vendor’s biggest competitors? What assessrecurring security network and risk resiliency assessments responses. and penetration Schedule byappearance criteria such and as last age, maintenance. size, location, part of the process? Did they have a positive response is the vendor’s unique value proposition? A strong value recurringtests across network the smart risk citiesassessments network and ecosystem. penetration appearance and last maintenance. from users after deployment? proposition can help you justify the vendor’s costs, tests across the smart cities network ecosystem. particularly if you need a unique solution for your needs. Security: What experience does the vendor have with 3 Create a standard data curation process to risk analyses and security certifications? The National How will you manage ensure consistency across asset information 3 Create a standard data curation process to Institute of Standards and Technology (NIST) is an How will you manage and classes. Tips for RFP success assets and data? ensure consistency across asset information agency within the U.S. Department of Commerce assets and data? and classes. devoted to promoting industry innovation. NIST One big part of a smart cities project is accurately has put together various cybersecurity and privacy Ready to start reaching out to vendors? To maximize Onemonitoring big part and of a maintaining smart cities project project assets, is accurately from standards and best practices for use by industry. the quality of the responses: Determine a set of common field monitoringinfrastructure and to maintaining light poles, andproject the assets,data they from 4 To learn more about how your city can evaluate requirements for populating and building Know your current situation, and make a infrastructureproduce, like traffic to light flows. poles, and the data they 4 Determine a set of common field cybersecurity, risk and supply chain issues, NIST’s requirementsperformance reports. for populating and building clear ask. produce, like traffic flows. resources, including their Cybersecurity Framework performance reports. Here communities can deploy low-cost, low-bandwidth and Special Publications 800-161, 800-171, 800-30 Consider a phased approach, starting with a Heredevices communities that use GPS can to deploy precisely low-cost, determine low-bandwidth the and 800-37, may prove useful. high-impact area then deploying more widely deviceslocations that and use condition GPS to ofprecisely city-owned determine assets. the Asset in phase two. 5 Use tools such as secure web portals and locationsmanagement and solutionscondition usually of city-owned require assets. engagement Asset Consider distributing a request for information 5 Usemapping tools (visualization)such as secure software web portals to andmake the managementof city planning, solutions transportation usually require and IT departmentsengagement first. This will help you write a better RFP. mappingprocess secure, (visualization) user-friendly software and engaging.to make the ofand city an planning, overarching transportation process for maintaining and IT departments electronic process secure, user-friendly and engaging. Especially for more complex solutions, files, databases and records with the asset description, and an overarching process for maintaining electronic Working together for interoperability consider hosting open forums, roundtable service year, location to the nearest street address or files, databases and records with the asset description, discussions or Q&A sessions for vendors, city serviceGPS coordinates year, location and otherto the relevant nearest streetinformation. address or Smart cities projects are a team sport, so evaluate 6 Keep your city-owned asset database leaders and personnel. GPS coordinates and other relevant information. how well your vendors and their solutions play 6 Keepcurrent, your and city-owned maintain working asset database knowledge current,with a review and maintain process workingfor validating knowledge with others. How interoperable are the vendor’s Include in your RFP: asset information. solutions with other smart cities offerings? Does with a review process for validating Timeline and budget constraints. Ask for your vendor have strategic partners? Often asset information. pricing, and consider asking for options within strategic partners working together can address a certain price level if your budget is limited. interoperability issues and other challenges more 7 Assign access, permissions and guidelines, effectively than a single provider on its own. Deployment expectations 7 Assignand consult access, with permissions a cybersecurity and guidelines, firm A list of current vendors whose services will andfor other consult ways with to asecure cybersecurity this valuable firm be impacted information. for other ways to secure this valuable A summary of relevant assets and the health information. of those assets Infrastructure you plan to leverage or need to replace

© 2019 CTIA-The Wireless Association. All Rights Reserved. 44 44 45 CTIA Smart Cities Playbook Your Procurement Process Successful smart cities projects start with the right vendors. To improve yourSuccessful chances smart of a cities strong projects vendor start match, with evaluate the right the vendors. following: To improve your chances of a strong vendor match, evaluate the following:

Experience: How extensively has the vendor deployed Operational costs: Ask about the estimated 10-year Experience:smart cities commercially How extensively or demonstrated has the vendor a deployedproof of Operationallifecycle cost costs:for projects Ask about with athe similar estimated scope. 10-year Be sure smartconcept? cities The commercially length of a customer or demonstrated list correlates a proof to theof lifecycleto include cost installation, for projects operations, with a similar support, scope. upgrades Be sure concept?depth of the The vendor’s length of experience a customer and list knowledgecorrelates to of the toand include training. installation, operations, support, upgrades depthhow their of the product vendor’s performs experience in various and knowledge environments. of and training. howContact their their product references performs and in ask various about environments. product Research competitors to compare capabilities and Contactperformance, their references issues and andROI. ask Would about they product change any Researchprices. Who competitors are the vendor’s to compare biggest capabilities competitors? and What performance,part of the process? issues Did and they ROI. have Would a positive they change response any prices.is the vendor’s Who are unique the vendor’s value proposition?biggest competitors? A strong valueWhat partfrom of users the process?after deployment? Did they have a positive response isproposition the vendor’s can unique help you value justify proposition? the vendor’s A strong costs, value from users after deployment? propositionparticularly if can you help need you a unique justify solution the vendor’s for your costs, needs. Security: What experience does the vendor have with particularly if you need a unique solution for your needs. Security:risk analyses What and experience security certifications? does the vendor The have National with riskInstitute analyses of Standards and security and certifications? Technology (NIST) The Nationalis an Tips for RFP success Instituteagency within of Standards the U.S. and Department Technology of Commerce (NIST) is an Tips for RFP success agencydevoted within to promoting the U.S. industryDepartment innovation. of Commerce NIST devotedhas put together to promoting various industry cybersecurity innovation. and NISTprivacy Ready to start reaching out to vendors? To maximize hasstandards put together and best various practices cybersecurity for use by and industry. privacy Readythe quality to start of the reaching responses: out to vendors? To maximize standardsTo learn more and about best practices how your for city use can by evaluate industry. the quality of the responses: Know your current situation, and make a Tocybersecurity, learn more aboutrisk and how supply your chaincity can issues, evaluate NIST’s Knowclear ask. your current situation, and make a cybersecurity,resources, including risk and their supply Cybersecurity chain issues, Framework NIST’s clear ask. resources,and Special including Publications their 800-161, Cybersecurity 800-171, Framework 800-30 Consider a phased approach, starting with a and Special800-37, mayPublications prove useful. 800-161, 800-171, 800-30 Considerhigh-impact a phased area then approach, deploying starting more with widely a and 800-37, may prove useful. high-impactin phase two. area then deploying more widely Considerin phase two. distributing a request for information Considerfirst. This distributing will help you a requestwrite a forbetter information RFP. Especiallyfirst. This forwill morehelp complexyou write solutions,a better RFP. Working together for interoperability Especiallyconsider hosting for more open complex forums, solutions, roundtable Working together for interoperability considerdiscussions hosting or Q&A open sessions forums, for roundtable vendors, city Smart cities projects are a team sport, so evaluate discussionsleaders and orpersonnel. Q&A sessions for vendors, city Smarthow well cities your projects vendors are and a team their sport,solutions so evaluate play leaders and personnel. howwith wellothers. your How vendors interoperable and their are solutions the vendor’s play Include in your RFP: withsolutions others. with How other interoperable smart cities are offerings? the vendor’s Does Include in your RFP: Timeline and budget constraints. Ask for solutionsyour vendor with have other strategic smart citiespartners? offerings? Often Does Timelinepricing, and and consider budget constraints.asking for options Ask for within yourstrategic vendor partners have strategic working togetherpartners? can Often address pricing,a certain and price consider level if askingyour budget for options is limited. within strategicinteroperability partners issues working and togetherother challenges can address more a certain price level if your budget is limited. interoperabilityeffectively than issuesa single and provider other challengeson its own. more Deployment expectations effectively than a single provider on its own. ADeployment list of current expectations vendors whose services will Abe list impacted of current vendors whose services will Abe summary impacted of relevant assets and the health Aof summary those assets of relevant assets and the health Infrastructureof those assets you plan to leverage or need Infrastructureto replace you plan to leverage or need to replace

45 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 45 CTIA Smart Cities Playbook Your RFP Checklist Lifecycle How does the vendor manage the product lifecycle—from inception through Your RFP Checklist management design, manufacturing and service to disposal/end of life? Make sure you have all your technical requirements covered. Make sure you have all your technical requirements covered. Maintenance What is the vendor’s policy for hardware, network and software maintenance and You can use this checklist as a starting point. support? Does this include preventive and remedial services? How much does it You can use this checklist as a starting point. cost and how will you be charged (e.g., per incident)?

Alarms/alerts Particularly for a utility management, public infrastructure or traffic management Managed services If you need to outsource certain processes and functions to augment your internal project, how does the vendor plan to handle remote monitoring and critical event Alarms/alerts Particularly for a utility management, public infrastructure or traffic management resources, what managed services does the vendor offer, and how much will they cost? project,detection? how does the vendor plan to handle remote monitoring and critical event detection? Metrics What measures, including and beyond KPIs, does the vendor plan to use to report What industry standards and certifications (3GPP, IEEE, 5GAA, NIST, ETSI, etc.) Certifications key behaviors, activities and performance? How frequently will these be reported? Certifications Whatwill your industry technologies, standards such and as certifications network devices, (3GPP, need IEEE, to achieve,5GAA, NIST, and ETSI,how doesetc.) willthe vendoryour technologies, plan to address such this? as network devices, need to achieve, and how does the vendor plan to address this? Operations How does the vendor ensure efficiency and high performance?

Cloud If your project will be hosted in the cloud or manage data or handle analytics in Cloudinfrastructure Ifthe your cloud, project what will cloud be hosted services in and the supportcloud or doesmanage the datavendor or handleoffer? analytics in Physical How will the vendor help you leverage current infrastructure? infrastructure the cloud, what cloud services and support does the vendor offer? infrastructure

Cybersecurity How does the vendor plan to protect hardware, software or electronic data from Cybersecurity Howtheft, does damage, the vendor disruption plan toor protectmisdirection hardware, of services? software This or includes electronic achieving data from Redundancy Duplicating or backing up critical components and functions, referred to theft,cybersecurity damage, certification disruption orfor misdirectiondevices touching of services? your networkThis includes and setting achieving a as redundancy, is key to network reliability and system performance. What cybersecuritybaseline set of certification cybersecurity for standards. devices touching your network and setting a redundancy services does the vendor offer? baseline set of cybersecurity standards.

Data analytics What processes does the vendor have in place for inspecting, cleansing, Reliability Reliability is a must-have feature for telecommunications networks, especially in Data analytics Whattransforming processes and does modeling the vendor data haveand relaying in place it for to inspecting, you? The information cleansing, that fuels a public safety projects. How does the vendor plan to ensure reliability? transformingsmart cities project and modeling is only as data good and as relayingyour capacity it to you? to interpret The information and respond that fuelsto it. a smart cities project is only as good as your capacity to interpret and respond to it. Support Help with specific problems is often an ongoing cost. What type of support does Data ownership How does the vendor plan to handle possession of and responsibility the vendor offer, and how much will it cost? Data ownership Howfor information, does the vendor including plan data to handle ownership, possession compliance of and andresponsibility access formanagement information, procedures? including data ownership, compliance and access management procedures? Systems How does the vendor plan to bring together components, subsystems, computing integration systems and software applications to act as a coordinated whole? What kind of Data retention What is the vendor’s data retention policy? Does it align with your requirements experience does the vendor have in this area, and how will the vendor ensure that Data retention What(e.g., complianceis the vendor’s with data state retention and federal policy? regulations), Does it align and with what your kind requirements of plan and systems interact and perform as expected? (e.g.,personnel compliance will you with need state to collect and federal and manage regulations), the data and you what need? kind of plan and personnel will you need to collect and manage the data you need? Universal design/ How does the vendor plan to make products and services usable by all individuals Equipment What type of equipment does the vendor plan to use to implement your project? accessibility and communities? Evaluate the ability of a given technology to enhance access Equipment WhatIs it compatible type of equipment with your does existing/planned the vendor plan infrastructure, to use to implement and does your it meet project? your to services. Isresiliency it compatible and sustainability with your existing/planned standards? infrastructure, and does it meet your resiliency and sustainability standards? Use cases Can the vendor provide examples of previous deployments involving similar Key Performance What kind of KPIs will the vendor use to evaluate the success of its technologies, applications and goals? KeyIndicators Performance (KPIs) Whatservice/solution? kind of KPIs will the vendor use to evaluate the success of its Indicators (KPIs) service/solution?

© 2019 CTIA-The Wireless Association. All Rights Reserved. 46 46 47 CTIA Smart Cities Playbook Lifecycle How does the vendor manage the product lifecycle—from inception through Lifecyclemanagement Howdesign, does manufacturing the vendor manage and service the product to disposal/end lifecycle—from of life? inception through management design, manufacturing and service to disposal/end of life?

Maintenance What is the vendor’s policy for hardware, network and software maintenance and Maintenance Whatsupport? is the Does vendor’s this include policy preventivefor hardware, and network remedial and services? software How maintenance much does itand support?cost and howDoes will this you include be charged preventive (e.g., and per remedialincident)? services? How much does it cost and how will you be charged (e.g., per incident)?

Managed services If you need to outsource certain processes and functions to augment your internal Managed services Ifresources, you need what to outsource managed certain services processes does the and vendor functions offer, to and augment how much your internalwill they cost? resources, what managed services does the vendor offer, and how much will they cost?

Metrics What measures, including and beyond KPIs, does the vendor plan to use to report Metrics Whatkey behaviors, measures, activities including and and performance? beyond KPIs, How does frequently the vendor will plan these to use be reported?to report key behaviors, activities and performance? How frequently will these be reported?

Operations How does the vendor ensure efficiency and high performance? Operations How does the vendor ensure efficiency and high performance?

Physical How will the vendor help you leverage current infrastructure? Physicalinfrastructure How will the vendor help you leverage current infrastructure? infrastructure

Redundancy Duplicating or backing up critical components and functions, referred to Redundancy Duplicatingas redundancy, or backing is key to up network critical reliabilitycomponents and and system functions, performance. referred What to asredundancy redundancy, services is key does to network the vendor reliability offer? and system performance. What redundancy services does the vendor offer?

Reliability Reliability is a must-have feature for telecommunications networks, especially in Reliability Reliabilitypublic safety is a projects. must-have How feature does forthe telecommunications vendor plan to ensure networks, reliability? especially in public safety projects. How does the vendor plan to ensure reliability?

Support Help with specific problems is often an ongoing cost. What type of support does Support Helpthe vendor with specific offer, and problems how much is often will it ancost? ongoing cost. What type of support does the vendor offer, and how much will it cost?

Systems How does the vendor plan to bring together components, subsystems, computing Systemsintegration Howsystems does and the software vendor plan applications to bring together to act as components,a coordinated subsystems, whole? What computing kind of integration systemsexperience and does software the vendor applications have in thisto act area, as aand coordinated how will thewhole? vendor What ensure kind thatof experiencesystems interact does theand vendor perform have as expected? in this area, and how will the vendor ensure that systems interact and perform as expected?

Universal design/ How does the vendor plan to make products and services usable by all individuals Universalaccessibility design/ Howand communities? does the vendor Evaluate plan to the make ability products of a given and technology services usable to enhance by all individuals access accessibility andto services. communities? Evaluate the ability of a given technology to enhance access to services.

Use cases Can the vendor provide examples of previous deployments involving similar Use cases Cantechnologies, the vendor applications provide examples and goals? of previous deployments involving similar technologies, applications and goals?

Accessibility Broadcast towers AccessibilityThe extent to which smart technologies can help a BroadcastProvide mounting towers space for FM radio, AM radio and messages through one or more intermediate hops. Guyed tower Thecity improveextent to access which tosmart resources technologies for all individuals. can help a Provideantennas mounting for television space and for wireless.FM radio, Typically AM radio found and Messages are routed or forwarded without ownership. Used in telephony, radio, television and paging, a city improve access to resources for all individuals. antennasin rural areas for television or on mountaintops, and wireless. they Typically can weigh found up straight rod of up to 2,000 feet supported by wires App/mobile application into rural15 tons areas and or take on mountaintops,up to 300 acres they of ground can weigh space. up Edge computing attached to the ground. App/mobileA type of software application designed to run on a mobile to 15 tons and take up to 300 acres of ground space. Allows data from devices to be analyzed locally, at Adevice, type of such software as a smartphone designed to or run tablet. on a mobile Cellular/cell site the “edge” of the network, before being sent to a data High-band spectrum/millimeter wave device, such as a smartphone or tablet. Cellular/cellWhere a wireless site antenna, transmitter and base center or cloud, which significantly reduces latency. Spectrum above 24 GHz, travels shorter distances Application agents Wherestation a provide wireless wireless antenna, service transmitter in a geographic and base area. By providing processing capacity and content delivery than mid-band spectrum but with the greater capacity. Wireless providers have begun to use high- ApplicationUsed in end-to-end, agents peer-to-peer networking in IoT station provide wireless service in a geographic area. nearer to devices than with a traditional central data band spectrum for mobile broadband. Usedarchitecture, in end-to-end, application peer-to-peer agents move networking intelligence in IoT Chirps repository, edge computing can reduce backhaul Protocols that allow the “things” in IoT to architecture,to the edge of application a network, agentshelping move organizations intelligence Chirps traffic and improve network efficiencies. communicate and exchange data. Industrial internet tomanage the edge traffic, of a network,respond inhelping real time organizations to changing IoT Protocols that allow the “things” in IoT to The integration of machine learning, big data manageconditions traffic, and provide respond local in real client time services. to changing IoT communicate and exchange data. Embedded devices/systems Cloud computing technology, sensor data and machine-to-machine conditions and provide local client services. A computer with a dedicated function within a larger Internet-based computing and storage services communication automation, based on the premise Application programming interface (API) Cloud computing mechanical or electrical system. which allow software storage and information to be that smart machines can more accurately capture ApplicationA set of definitions, programming protocols interface and tools (API) for building Internet-based computing and storage services whichavailable allow on softwaredemand to storage any computer and information or other device.to be and communicate data for faster problem-solving Aapplication set of definitions, software. protocols and tools for building Endpoint device and increased overall efficiency. available on demand to any computer or other device. application software. An internet-capable device on a TCP/IP network. Connected devices Artificial intelligence (AI) Instrumentation ConnectedAlso known devices as smart devices, these electronic ArtificialMachine intelligenceintelligence that(AI) supports accelerated, Fiber/optical fiber The processes and equipment used to indicate, Alsodevices known and ascomponents smart devices, make these up the electronic Internet of Machinereal-time intelligence decision-making. that supports accelerated, When data and voice telecommunications signals measure and record physical quantities. devicesThings. Manyand components have built-in make sensors up theand/or Internet actuators of real-time decision-making. are transmitted by light over fibers made of Things.and collect Many data have to built-inhelp users sensors or other and/or devices actuators make Attribute data glass. Fiber is an alternative to copper wire and Information and communications technology (ICT) andinformed collect decisions data to help and monitorusers or otheror affect devices outside make AttributeAdditional data information about spatial features within preferred over electrical cabling for jobs requiring The telecommunications equipment, computers and informedevents. These decisions devices and generally monitor connect or affect to outside other Additionala GIS environment. information For aboutexample, spatial a fire features station’s within high bandwidth, long distance or immunity to associated enterprise software, middleware, storage events.devices Theseor networks devices and generally operate connect to some to extent other alocation GIS environment. is spatial data, For example,and the station a fire namestation’s and electromagnetic interference. and audiovisual systems that enable users to access, devicesinteractively or networks and autonomously. and operate to some extent locationcontact number is spatial are data, attribute and the data. station name and store, transmit and manipulate information. interactively and autonomously. contact number are attribute data. Constrained Application Protocol (CoAP) Fog computing/fog networking/fogging Bandwidth Architecture that uses edge devices to route a Integrated services ConstrainedAn application Application layer protocol Protocol used (CoAP) in resource- A range within a band of frequencies or wavelengths, An architecture that specifies the elements to Bandwidth Anconstrained application devices layer protocolthat allows used internet in resource- substantial amount of computation, storage and or the amount of data that can be transmitted in a guarantee a network’s quality of service. A range within a band of frequencies or wavelengths, constrainedconnectivity devicesand remote that control.allows internet communication locally over the internet backbone, orfixed the amount ofof time.data that can be transmitted in a with different intelligence and compute power than connectivity and remote control. Internet Protocol (IP) fixed amount of time. in edge computing. Dark fiber The language a computer uses to create a “network Beacon technology DarkData fiber is transported over optical fiber networks of networks” and provide access to the internet. BeaconSmall networktechnology transmitters that identify, track and Databy passing is transported light through over theoptical cables; fiber if therenetworks is no Geofencing Smallinteract network with connected transmitters systems that identify, via Bluetooth track andlow A technology that creates virtual boundaries around bydata passing being lighttransported, through therethe cables; is no light, if there which is no Interoperability energy. Often used indoors, beacons transmit small interact with connected systems via Bluetooth low datameans being that transported, the fiber is “dark.” there is Therefore, no light, which dark fiber a physical area, usually through a combination of When product or system interfaces are able to work energy.amounts Often of data used up indoors,to 50 meters. beacons transmit small meansis essentially that the optical fiber fiber is “dark.” infrastructure Therefore, (cabling, dark fiber GPS and RFID tags, in order to trigger an action on seamlessly together within a defined set of other amounts of data up to 50 meters. isswitches essentially and opticalrepeaters) fiber that infrastructure is not in use. (cabling, a connected device. products or systems. Bluetooth low energy (BLE) switches and repeaters) that is not in use. BluetoothA wireless low personal energy area (BLE) network that gives devices Direct messaging Ground space IoT cloud platform Awith wireless reduced personal power area consumption network that and givescost a devices DirectA messaging messaging mechanism in which the sender and The area that wireless carriers lease from property A cloud platform with services, such as development withcommunication reduced power range consumption similar to standard and cost Bluetooth. a Areceiver messaging are directly mechanism connected in which or canthe senderexchange and owners to build cell towers/sites and place shelters, tools and data analytics capabilities, that simplify communication range similar to standard Bluetooth. receiver are directly connected or can exchange generators and additional equipment. the integration of cloud platforms and IoT devices.

© 2019 CTIA-The Wireless Association. All Rights Reserved. 48 48 49 CTIA Smart Cities Playbook messages through one or more intermediate hops. Guyed tower messagesMessages arethrough routed one or orforwarded more intermediate without ownership. hops. GuyedUsed towerin telephony, radio, television and paging, a Messages are routed or forwarded without ownership. Usedstraight in telephony,rod of up to radio, 2,000 television feet supported and paging, by wires a Edge computing straightattached rod to theof up ground. to 2,000 feet supported by wires EdgeAllows computing data from devices to be analyzed locally, at attached to the ground. Allowsthe “edge” data of from the devicesnetwork, to before be analyzed being sentlocally, to aat data High-band spectrum/millimeter wave Spectrum above 24 GHz, travels shorter distances thecenter “edge” or cloud, of the which network, significantly before being reduces sent latency. to a data High-band spectrum/millimeter wave than mid-band spectrum but with the greater centerBy providing or cloud, processing which significantly capacity and reduces content latency. delivery Spectrum above 24 GHz, travels shorter distances capacity. Wireless providers have begun to use high- Bynearer providing to devices processing than with capacity a traditional and content central delivery data than mid-band spectrum but with the greater capacity.band spectrum Wireless for providers mobile broadband. have begun to use high- nearerrepository, to devices edge computing than with a can traditional reduce backhaul central data band spectrum for mobile broadband. repository,traffic and edgeimprove computing network can efficiencies. reduce backhaul Industrial internet traffic and improve network efficiencies. IndustrialThe integration internet of machine learning, big data Embedded devices/systems Thetechnology, integration sensor of machine data and learning, machine-to-machine big data EmbeddedA computer devices/systems with a dedicated function within a larger technology,communication sensor automation, data and machine-to-machinebased on the premise Amechanical computer withor electrical a dedicated system. function within a larger communicationthat smart machines automation, can more based accurately on the capture premise mechanical or electrical system. thatand communicatesmart machines data can for more faster accurately problem-solving capture Endpoint device and communicateincreased overall data efficiency. for faster problem-solving EndpointAn internet-capable device device on a TCP/IP network. and increased overall efficiency. An internet-capable device on a TCP/IP network. Instrumentation Fiber/optical fiber InstrumentationThe processes and equipment used to indicate, Fiber/opticalWhen data and fiber voice telecommunications signals Themeasure processes and record and equipment physical quantities. used to indicate, Whenare transmitted data and voice by light telecommunications over fibers made signalsof measure and record physical quantities. areglass. transmitted Fiber is an by alternative light over to fibers copper made wire of and Information and communications technology (ICT) glass.preferred Fiber over is an electrical alternative cabling to copper for jobs wire requiring and InformationThe telecommunications and communications equipment, technology computers (ICT) and preferredhigh bandwidth, over electrical long distance cabling or for immunity jobs requiring to Theassociated telecommunications enterprise software, equipment, middleware, computers storage and highelectromagnetic bandwidth, longinterference. distance or immunity to associatedand audiovisual enterprise systems software, that enable middleware, users to storageaccess, electromagnetic interference. andstore, audiovisual transmit and systems manipulate that enable information. users to access, Fog computing/fog networking/fogging store, transmit and manipulate information. FogArchitecture computing/fog that uses networking/fogging edge devices to route a Integrated services An architecture that specifies the elements to Architecturesubstantial amount that uses of edgecomputation, devices to storage route aand Integrated services guarantee a network’s quality of service. substantialcommunication amount locally of computation, over the internet storage backbone, and An architecture that specifies the elements to guarantee a network’s quality of service. communicationwith different intelligence locally over and the compute internet backbone,power than Internet Protocol (IP) within edge different computing. intelligence and compute power than InternetThe language Protocol a computer (IP) uses to create a “network in edge computing. Theof networks” language and a computer provide usesaccess to tocreate the internet. a “network Geofencing of networks” and provide access to the internet. A technology that creates virtual boundaries around Geofencing Interoperability Aa physicaltechnology area, that usually creates through virtual a boundaries combination around of InteroperabilityWhen product or system interfaces are able to work GPS and RFID tags, in order to trigger an action on a physical area, usually through a combination of Whenseamlessly product together or system within interfaces a defined are set able of toother work GPSa connected and RFID device. tags, in order to trigger an action on seamlesslyproducts or together systems. within a defined set of other a connected device. products or systems. Ground space IoT cloud platform GroundThe area space that wireless carriers lease from property IoTA cloud platform with services, such as development Theowners area to that build wireless cell towers/sites carriers lease and from place property shelters, Atools cloud and platform data analytics with services, capabilities, such as that development simplify ownersgenerators to build and additionalcell towers/sites equipment. and place shelters, toolsthe integration and data analytics of cloud platformscapabilities, and that IoT simplify devices. generators and additional equipment. the integration of cloud platforms and IoT devices.

49 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 49 CTIA Smart Cities Playbook Jitter/packet delay variation (PDV) Machine-to-machine (M2M)/distributed systems Jitter/packetThe variability delay in ping variation over time, (PDV) usually noticed Machine-to-machineConnected devices that (M2M)/distributed communicate freely, systems usually Open data other parts of a network. A RAN resides between Theas buffering variability or in other ping interruptions over time, usually when noticed streaming Connectedin industrial devices and manufacturing that communicate applications. freely, usually Data that is freely available for use and republishing user equipment (a mobile phone, a computer, any asand buffering gaming. or other interruptions when streaming in industrial and manufacturing applications. without copyright, patent or other restrictions. remotely controlled machine) and provides the and gaming. Mesh network connection with its core network. Latency/ping MeshA type network of network topology in which a device Operability Latency/pingThe reaction time of a connection, or how quickly a Atransmits type of network its own datatopology and serves in which as aa devicerelay for other The measure of how well a software system works Radio frequency (RF) device gets a response after a request has been sent out. The reaction time of a connection, or how quickly a transmitsnodes. It’s its the own most data efficient and serves path asfor a relaydata traveling for other in production in the public cloud, a co-located data Portion of the electromagnetic spectrum that is device gets a response after a request has been sent out. nodes.through It’s routers. the most efficient path for data traveling center, an embedded system or a remote sensor used for telecommunications. The bands used for Lattice or self-support tower (SST) that is part of an IoT network. wireless communication range from about 20 kHz through routers. Typically used in telephony, a freestanding tower 200- Lattice or self-support tower (SST) Messaging protocols to 300 GHz. Typically400 feet tall used with in telephony,a triangular a base. freestanding tower 200- Packet loss MessagingDifferent protocolsways information is transferred and 400 feet tall with a triangular base. Percentage of packets lost compared to packets sent Radio frequency identification (RFID) Differentcommunicated ways informationacross devices, is transferred the cloud andand Legacy systems over the internet, usually as a result of poor signal/ A three-component (antenna, transceiver, transponder) communicateddata storage. across devices, the cloud and LegacyOld or systems outdated computing methods, hardware, line quality. technology that uses electromagnetic coupling and data storage. Oldtechnologies, or outdated computer computing systems methods, or application hardware, programs. radio frequency to identify objects and persons. Mid-band spectrum technologies, computer systems or application programs. Personal area network Spectrum between 3 GHz and 24 GHz, travels Licensed spectrum Mid-band spectrum A single-user network created through the Real-time operating system (RTOS) shorter distances than low-band spectrum but LicensedForms the spectrum core of today's mobile broadband Spectrum between 3 GHz and 24 GHz, travels interconnection of information technology devices. A hardware and software system designed to guarantee Formsnetworks, the coreproviding of today's clear mobileprotection broadband from shorterwith greater distances capacity. than low-band spectrum but the completion of a task within a certain time constraint networks,interference providing that enables clear high-quality,protection from reliable with greater capacity. Ping/latency and respond very rapidly to continuously occurring interferencewireless service. that enables high-quality, reliable Monopole tower Measured in milliseconds, how quickly a device gets external events. An RTOS is often used in safety- wireless service. MonopoleTypically towerused for telephony, a single tube tower, a response after a request is sent. A fast ping means critical systems and in the creation of IoT devices. Lightweight protocol Typicallyusually 100-200 used for feet, telephony, with exterior-mounted a single tube tower, antennas. a more responsive connection. LightweightAny protocol protocol that has a lesser and leaner payload usually 100-200 feet, with exterior-mounted antennas. Reference architecture Anywhen protocol transmitted that has over a alesser network and connection.leaner payload Multi-agent system Platform A type of software architecture that provides when transmitted over a network connection. Multi-agentA network ofsystem multiple agents that interact or The computing environment within which a piece reusable templates for a particular domain. Long-range communication protocols Acommunicate network of multiple with each agents other that toward interact a specific or of software is executed. Long-rangeUniversal long-range communication radio frequencies protocols for multi- communicateobjective. with each other toward a specific Release management Universalgeneration long-range wireless standards radio frequencies such as 2G, for 3G,multi- 4G objective. Platform as a Service (PaaS) The ability to quickly deploy changes to a software generationand 4G LTE. wireless standards such as 2G, 3G, 4G Narrowband Internet of Things (NB-IoT) A cloud computing service that provides a platform system, recover from disaster and adapt to changing and 4G LTE. NarrowbandStandards-based Internet LPWAN of Things radio technology(NB-IoT) for IoT for developing, running and managing applications. technical and business challenges. Low-band spectrum Standards-baseddevices and services. LPWAN It delivers radio technology indoor coverage, for IoT low Spectrum below 3 GHz, with limited capacity yet Low-band spectrum devicescost, long and battery services. life, It high delivers connection indoor densitycoverage, and low Predictive analytics RF mesh Spectrumthe ability belowto span 3 largeGHz, withgeographic limited areas. capacity yet A range of statistical techniques—such as predictive A wireless communications network with radio cost,significantly long battery improved life, high power connection consumption, density system and the ability to span large geographic areas. modeling, machine learning and data mining—used frequency nodes organized in a flexible mesh significantlycapacity and improvedspectrum efficiency.power consumption, It uses a subset system of Low-power devices in forecasting. topology, driven by connections between capacitythe LTE standard and spectrum with bandwidth efficiency. limited It uses toa asubset single of Low-powerDesigned to devices use less electric power than traditional neighboring nodes. thenarrow LTE bandstandard of 200 with kHz. bandwidth limited to a single Designeddevices and to necessaryuse less electric to the power future thansuccess traditional of IoT. Publish/subscribe (pub/sub) messaging devicesAs sensors and become necessary more to advanced,the future successdevices ofwill IoT. narrow band of 200 kHz. queuing protocol Service provider Near field communication (NFC) Asneed sensors to be ablebecome to operate more advanced, for longer periodsdevices ofwill time A form of topic-focused authenticated and A third party or outsourced supplier for needwithout to bemanual able to maintenance. operate for longer periods of time NearCommunication field communication protocols and(NFC) technical standards authorized user messaging. telecommunications (TSPs), applications (ASPs), without manual maintenance. Communicationthat enable an electronic protocols device and technical (usually standardsa portable storage (SSPs) and internet (ISPs). Low-power wide-area network (LPWAN) thatdevice enable such anas aelectronic smartphone) device to (usuallyestablish a radioportable Radio access network (RAN) Low-powerA network wide-areathat allows network long-range (LPWAN) communications devicecommunication such as a whensmartphone) within 4 to centimeters establish radio of With capacities up to 5G, a major component Small cell Aat network a low bit that rate. allows long-range communications communicationanother mobile devicewhen within or a nearby 4 centimeters system. of of wireless telecommunications. It uses radio Compact (pizza box/backpack-sized), discreet at a low bit rate. another mobile device or a nearby system. connections to connect individual devices to mobile phone base stations that operate in licensed

© 2019 CTIA-The Wireless Association. All Rights Reserved. 50 50 51 CTIA Smart Cities Playbook Open data other parts of a network. A RAN resides between OpenData data that is freely available for use and republishing otheruser equipment parts of a network.(a mobile A phone, RAN resides a computer, between any Datawithout that copyright, is freely available patent or for other use andrestrictions. republishing userremotely equipment controlled (a mobile machine) phone, and a provides computer, the any without copyright, patent or other restrictions. remotelyconnection controlled with its core machine) network. and provides the Operability connection with its core network. OperabilityThe measure of how well a software system works Radio frequency (RF) Thein production measure of in how the publicwell a cloud,software a co-located system works data RadioPortion frequency of the electromagnetic (RF) spectrum that is incenter, production an embedded in the public system cloud, or a aremote co-located sensor data Portionused for of telecommunications. the electromagnetic The spectrum bands usedthat is for center,that is part an embedded of an IoT network. system or a remote sensor usedwireless for communicationtelecommunications. range The from bands about used 20 kHz for that is part of an IoT network. wirelessto 300 GHz. communication range from about 20 kHz Packet loss to 300 GHz. PacketPercentage loss of packets lost compared to packets sent Radio frequency identification (RFID) Percentageover the internet, of packets usually lost as compared a result of to poor packets signal/ sent RadioA three-component frequency identification (antenna, transceiver, (RFID) transponder) overline quality. the internet, usually as a result of poor signal/ Atechnology three-component that uses (antenna, electromagnetic transceiver, coupling transponder) and line quality. technologyradio frequency that usesto identify electromagnetic objects and coupling persons. and Personal area network radio frequency to identify objects and persons. PersonalA single-user area networknetwork created through the Real-time operating system (RTOS) Ainterconnection single-user network of information created through technology the devices. Real-timeA hardware operating and software system system (RTOS) designed to guarantee interconnection of information technology devices. Athe hardware completion and of software a task within system a certain designed time to constraintguarantee Ping/latency theand completion respond very of arapidly task within to continuously a certain time occurring constraint Ping/latencyMeasured in milliseconds, how quickly a device gets andexternal respond events. very An rapidly RTOS tois oftencontinuously used in occurringsafety- Measureda response in after milliseconds, a request howis sent. quickly A fast a deviceping means gets externalcritical systems events. and An RTOS in the is creation often used of IoT in devices.safety- a responsemore responsive after a requestconnection. is sent. A fast ping means critical systems and in the creation of IoT devices. a more responsive connection. Reference architecture Platform ReferenceA type of architecturesoftware architecture that provides PlatformThe computing environment within which a piece Areusable type of templatessoftware architecturefor a particular that domain. provides Theof software computing is executed. environment within which a piece reusable templates for a particular domain. of software is executed. Release management Platform as a Service (PaaS) ReleaseThe ability management to quickly deploy changes to a software PlatformA cloud computingas a Service service (PaaS) that provides a platform Thesystem, ability recover to quickly from deploydisaster changes and adapt to a to software changing Afor cloud developing, computing running service and that managing provides applications. a platform system,technical recover and business from disaster challenges. and adapt to changing for developing, running and managing applications. technical and business challenges. Predictive analytics RF mesh PredictiveA range of analytics statistical techniques—such as predictive RFA mesh wireless communications network with radio Amodeling, range of statisticalmachine learning techniques—such and data mining—used as predictive Afrequency wireless communicationsnodes organized networkin a flexible with meshradio modeling,in forecasting. machine learning and data mining—used frequencytopology, driven nodes byorganized connections in a flexible between mesh in forecasting. topology,neighboring driven nodes. by connections between Publish/subscribe (pub/sub) messaging neighboring nodes. Publish/subscribequeuing protocol (pub/sub) messaging Service provider queuing A form ofprotocol topic-focused authenticated and ServiceA third provider party or outsourced supplier for Aauthorized form of topic-focused user messaging. authenticated and Atelecommunications third party or outsourced (TSPs), supplier applications for (ASPs), authorized user messaging. telecommunicationsstorage (SSPs) and internet (TSPs), (ISPs). applications (ASPs), Radio access network (RAN) storage (SSPs) and internet (ISPs). RadioWith access capacities network up to 5G,(RAN) a major component Small cell Withof wireless capacities telecommunications. up to 5G, a major Itcomponent uses radio SmallCompact cell (pizza box/backpack-sized), discreet ofconnections wireless telecommunications. to connect individual It devicesuses radio to Compactmobile phone (pizza base box/backpack-sized), stations that operate discreet in licensed connections to connect individual devices to mobile phone base stations that operate in licensed

51 CTIA Smart Cities Playbook © 2019 CTIA-The Wireless Association. All Rights Reserved. 51 CTIA Smart Cities Playbook spectrum with lower RF power and capacity than a Universal design spectrummacrocell. with Often lower mounted RF power on light and capacitypoles, the than sides a UniversalThe practice design of designing hardware, software, macrocell.of buildings Often or indoors mounted in stadiums, on light transportpoles, the hubssides Thenetworks practice and of smart designing technologies hardware, that software, are usable ofand buildings other public or indoors areas, in they stadiums, are usually transport owned hubs and networksby all people and regardless smart technologies of language, that age, are literacy, usable andinstalled other by public mobile areas, network they areoperators. usually owned and bysize all or people disability. regardless of language, age, literacy, installed by mobile network operators. size or disability. Smart infrastructure Unlicensed spectrum SmartSmart infrastructure technologies integrated into fundamental UnlicensedDoes not require spectrum users to have a FCC license, but equipment must be certified and comply with Smartfacilities technologies and systems. integrated into fundamental Does not require users to have a FCC license, but technical requirements. Users of unlicensed facilities and systems. equipment must be certified and comply with Store and forward technicalspectrum requirements.are not afforded Users interference of unlicensed protection and must share the airwaves. StoreA messaging and forward mechanism in which a broker gets spectrum are not afforded interference protection and must share the airwaves. Aownership messaging of mechanism a message from in which the sender,a broker stores gets Unstructured data ownershipthe message of fora message reliability, from then the delivers sender, the stores UnstructuredInformation withoutdata a predefined data model. themessage message to the for receiver. reliability, then delivers the Information without a predefined data model. message to the receiver. Wearables Structured data WearablesConnected devices with sensors worn on a StructuredElements ofdata data that can be organized and Connectedperson’s body. devices with sensors worn on a Elementsstandardized of data by how that they can berelate organized to one anotherand and person’s body. standardizedthe properties by of how associated they relate real toworld one entities.another and Zigbee the properties of associated real world entities. ZigbeeAn open standard for wireless communication Systems integrator Anthat open uses standard low-power for digital wireless radio communication signals, used A person or company that brings component Systems integrator thatfor personal uses low-power area networks digital thatradio require signals, a usedlow Asubsystems person or companytogether intothat abrings whole component and ensures that fordata personal transfer area rate, networks energy efficiency that require and a lowsecure subsystemsthey work together. together into a whole and ensures that datanetworking. transfer rate, energy efficiency and secure they work together. networking. Transmission Control Protocol/ Z-Wave TransmissionInternet Protocol Control Suite Protocol/ (TCP/IP) Z-WaveA wireless protocol for home automation that uses Internet A basic Protocolclient/server Suite model (TCP/IP) communication protocol a low-power radio frequency technology specifically A wireless protocol for home automation that uses Acknowledgments Afor basic the internetclient/server and private model networks.communication protocol adesigned low-power for radioremote frequency control applications.technology specifically for the internet and private networks. designed for remote control applications. This Playbook was created by CTIA in collaboration with working group members from:

Accenture Deloitte Payfone Sprint Akamai Technologies Consulting LLP Qualcomm Synchronoss DXC Alabama Power QualTek Telnyx Ericsson Amazon Web Services SAM Seamless Network Tessco Intel Arrow Civil Samsung The Security Itron Electronics America Axis Communications Solutions Group MasTec Sensible Innovations Black & Veatch Transit Wireless Management Mocana SGS North America TruWeather Consulting, LLC Modus, LLC Signify Solutions Inc. Cellcom Nokia Smart Crossing Ubicquia Cleantech San Diego Ookla Southern Company U.S. Cellular Dell Technologies Panasonic Southern Linc Verizon Wireless

This Playbook was created by CTIA in collaboration with working group members from: