General Office Plant and Expense

BOOK 2

TESTIMONY

IN REBUTTAL TO DRA REPORT ON PLANT

GENERAL RATE CASE

TEST YEAR 2014 APPLICATION 12-07-0017

APRIL 30, 2013

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION & SUMMARY ...... 1

1.1. INTRODUCTION ...... 1

CHAPTER 2: COST ALLOCATIONS ...... 2

2.1. Introduction ...... 2

2.2. Allocation of General Office Expense and Rate Base to Districts ...... 2

CHAPTER 3: PAYROLL EXPENSE, PAYROLL TAXES, AND BUSINESS LICENSE TAX EXPENSE ...... 4

3.1. Introduction ...... 4

3.2. General Office Payroll Expense ...... 4

3.3. Dominguez District Merger Synergies ...... 23

3.4. General Office Payroll Tax Expense ...... 23

3.5. Business License Tax Expense ...... 24

CHAPTER 4: OPERATIONS AND MAINTENANCE EXPENSE...... 24

4.1. Introduction ...... 24

4.2. Payroll ...... 24

4.3. Transportation ...... 24

4.4. Source of Supply ...... 25

4.5. Pumping ...... 25

4.6. Water Treatment ...... 25

4.7. Transmission and Distribution ...... 26

4.8. Customer Accounting ...... 26

4.9. Conservation ...... 28

4.10. Maintenance Stores ...... 28

4.11. Purchased Services ...... 28

CHAPTER 5: ADMINISTRATIVE AND GENERAL EXPENSES ...... 30

5.1. Transportation ...... 30

5.2. A&G Payroll ...... 30

5.3. Office Supplies ...... 30

5.4. Property Insurance ...... 31

5.5. Injuries and Damages ...... 32

5.6. Pension and Benefits ...... 32

5.7. Franchise Requirements ...... 32

5.8. Regulatory Commission Expense ...... 32

5.9. Outside Services ...... 35

5.10. Miscellaneous General Expenses ...... 37

5.11. Maintenance of General Plant ...... 37

5.12. Rent ...... 38

5.13. Administrative Charges ...... 38

5.14. Amortization of Limited Term Investments ...... 39

5.15. Dues and Donations ...... 39

CHAPTER 6: GENERAL OFFICE PLANT ADDITIONS ...... 40

6.1 INTRODUCTION ...... 40

6.2 Advance Capital Budget Specific Projects ...... 40

6.3 Carryover Projects ...... 60

6.4 Attachments ...... 67

1 CHAPTER 1: INTRODUCTION & SUMMARY

2 1.1. INTRODUCTION 3 This is the California Water Service Company’s (Cal Water) Rebuttal Testimony to the 4 Division of Ratepayer Advocates (DRA) and Intervenor Testimony for the 2012 General Rate 5 Case (GRC). Cal Water wishes to acknowledge the poor economic conditions in effect during 6 the filing of this GRC and the subsequent continuing struggles facing the Company’s customers 7 during this time. This GRC does not occur in a vacuum and Cal Water takes note of the 8 hardships that many of the Company’s customers are experiencing at this time. Cal Water 9 notes the input recorded at the Public Participation Hearings. Cal Water would also like to point 10 out that due to the continuing economic difficulties facing its customers, the Company has 11 voluntarily canceled a number of projects that it felt were operational enhancements and not 12 strictly needed for day to day operations. The remaining items in the budget are needed for 13 long-term compliance, reliability, and safety issues. Darin Duncan will be sponsoring this book. 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

2 CHAPTER 2: COST ALLOCATIONS

3 2.1. Introduction 4 This chapter discusses specifically the allocation of General Office Expense and Ratebase 5 to Districts. For a detailed discussion on the allocation of costs to out-of-state affiliates as well 6 as cost and revenue for non-tariffed products and services, please see the General Issues 7 Rebuttal Testimony (“Book 1”), Chapter 3. 8

9 2.2. Allocation of General Office Expense and Rate Base to Districts 10 After allocating expenses to its out-of-state affiliates and unregulated activities, the 11 remaining expenses for General Office (“GO”) are allocated to Cal Water’s ratemaking districts 12 for rate recovery since General Office does not have revenue generating activities that can 13 cover its operations. Cal Water allocates its GO expenses and ratebase costs to its operating 14 districts using a four-factor methodology. The four factors used for allocation are (1) the ratio of 15 gross utility plant in each district to the gross utility plant for all districts; (2) the ratio of each 16 district’s payroll expenses to the total payroll expense for all districts; (3) the ratio of active 17 service connections in each district to the total districts, and (4) the ratio of the districts’ direct 18 operating and maintenance expenses to the total of all districts. Each factor is given an equal 19 weight. Cal water’s allocation percentages are based on the most recent review of these values 20 using end-of-year 2011 data. DRA agrees with Cal Water’s methodology and allocation 21 percentages as shown in the table below. 22 23 Four-factor Allocations 24 District 4‐factor Allocation Antelope Valley 0.36% Bakersfield 15.32% Bayshore 10.04% Bear Gulch 5.61% Chico 5.55% Dixon 0.57%

Dominguez1 8.28% East Los Angeles 6.18% Grand Oaks2 0.02% Hermosa Redondo1 5.12% Kern River Valley 1.24% King City 0.64% Livermore 3.51% Los Altos 4.21% Marysville 0.78% Oroville 1.03% Palos Verdes1 5.98% Redwood ‐ Coast Springs3 0.10% Redwood – Lucerne3 0.43% Redwood Unified3 0.14% Salinas 6.06% Selma 1.17% Stockton 7.83% Visalia 6.97% Westlake 2.37% Willows 0.49% Total 100.00%

1 The Dominguez District, Hermosa Redondo District, and Palos Verdes Districts are part of the Rancho Dominguez consolidated district. There are shared expenses and ratebase that are captured at the consolidated level and distributed among the three individual districts. The shared costs are captured on a consolidated level based on the sum of the percentages attributable to the three individual districts. The costs are allocated to the individual districts based on the district’s proportion of the allocated expenses relative to the sum of their allocated percentages.

2 Grand Oaks is a stand-alone Class D district, pursuant to Ordering Paragraph 3 of D.07-05-053. This is not part of Cal Water’s ratemaking districts. Since there are expense efforts attributable to Grand Oaks, these costs are allocated out to Grand Oaks to ensure that Cal Water’s ratepayers from other districts do not absorb the costs of this operation.

3 The Coast Springs rate-making area, Lucerne rate-making area, and unified rate-making area are part of the Redwood Valley consolidated district. There are shared expenses and ratebase that are captured at the consolidated level and distributed among the three individual districts. The shared costs are captured on a consolidated level based on the sum of the percentages attributable to the three individual districts. The costs are allocated to the individual districts based on the district’s proportion of the allocated expenses relative to the sum of their allocated percentages. 3

1 CHAPTER 3: PAYROLL EXPENSE, PAYROLL TAXES, AND BUSINESS LICENSE TAX 2 EXPENSE

3 3.1. Introduction 4 This chapter discusses Cal Water’s General Office Payroll expense, Payroll Taxes expense 5 and Business License Tax expense for the test year.

6 3.2. General Office Payroll Expense

7 3.2.1. Forecasting Methodology 8 Cal Water estimates its payroll for the test year 2014 for the general office using the 2011 9 recorded expense amounts, and (1) adjusts out labor expenses that will not recur in the future 10 and payroll for temporary employees which are offset by the payroll additions in the future 11 years, (2) incorporates annualized payroll additions for 2011, as well as payroll additions in 12 2012, and 2014, (3) adds annual increase of 1.94% along with the percentage change in CPI-U 13 index of 2.57%, and (4) adds $1,676,100 to account for the Dominguez district merger 14 synergies. Cal Water uses historical proportions to classify payroll expenses into operations 15 and maintenance (“O&M”) and administrative and general (“A&G”) expenses. For the purposes 16 of this rebuttal, payroll will be discussed on a consolidated level and not differentiated between 17 O&M and A&G.

18 3.2.2. Adjustments to Recorded Payroll 19 Upon further analysis during the fact-based investigation of its beginning payroll balance 20 from 2011, Cal Water identified that there were payroll dollars for seven positions which were for 21 short-term employment needs which will not recur in the test year. In data request MSD-005 22 and MSD-017, Cal Water identified that 7 of the 19 positions that were included in the 2011 23 base year payroll amount became vacant in 2012 and Cal Water does not intend on rehiring for 24 these seven positions. Cal Water agrees with DRA to remove the payroll amount that was 25 captured in 2011 for these seven positions as enumerated below. Cal Water’s recorded 26 2011 payroll level is $16,784,800. Adjusting this payroll out for positions that will not be filled 27 from the 2011 recorded calculates to $16,634,800. The payroll base upon which the 2014 test 28 year payroll will be calculated is $16,634,800. 29 30 31 32 Payroll Adjustment from the 2011 Recorded Payroll Expense 4

Department Description Payroll $ in 2011 Administration Assistant to the CFO $ 31,175 Corporate Secretary Legal Intern $ 2,482 Engineering EMT $ 20,600 Human Resources Intermediate Clerk $ 42,906 Operations Cell Site Operator $ 4,143 Water Quality Intern $ 14,916 Water Quality Water Quality Project Manager $ 33,805 Total Adjustment $ 150,027

2 3.2.3. Payroll Additions 3 Cal Water recommends that the Commission adopt the inclusion of $2,284,463 expensed 4 payroll as enumerated below. 5 6 Expensed Payroll Additions Comparison Year DRA CWS Difference 2011 $ 435,246 $ 435,246 $ ‐ 2012 $ 326,420 $ 468,695 $ (142,275) 2013 $ ‐ $ ‐ $ ‐ 2014 $ 604,819 $ 1,380,522 $ (775,703) Total $ 1,366,485 $ 2,284,463 $ (917,978) 7 8 Payroll Additions Included In 2011 and 2012 Expense Levels 9 Cal Water had 21 positions approved from the 2009 GRC, D.10-12-017, for test year 2011. 10 Cal Water proposes additions to the 2011 adjusted base payroll4 for 2011 and 2012, totaling 11 $903,941 ($435,246 + $468,695) in additional expensed payroll costs. Cal Water recommends 12 that the Commission adopt the inclusion of $903,941 in additional expense payroll costs for 13 2011, and 2012 for these additional headcounts. 14 In 2011, Cal Water hired 14 of the 21 positions. The positions noted in items 1 through 9 in 15 the table below are positions which were hired part-way in 2011. Since the payroll estimate is 16 calculated using the recorded 2011 as the starting point, and these positions were not hired as 17 of January 2011, a full year’s salary was not included in the 2011 recorded payroll. Cal Water 18 included annualized expensed dollars to capture a full year’s salary for these 9 positions. DRA 19 agrees with Cal Water on the 2011 annualized additions for these positions.

4 Adjusted base payroll is $16,634,800 as discussed in Section 2.2. 5

1 In its July Application, Cal Water included approximately $16,000 for the Construction 2 Accounting Analyst position, item 10 in the table below, to capture annualized payroll dollars for 3 this position. Upon further review, Cal Water discovered that the cost for this position should be 4 fully capitalized. Cal Water agrees with DRA on their recommendation to remove the 5 expense cost for this position from the 2011 additions in its calculations. 6 The payroll cost for the Conservation Analyst, shown in line 11 in the table below, is 7 included in Cal Water’s conversation program expense. Cal Water noted the position in its 8 payroll additions with $0 dollars to identify that this position was hired. 9 Cal Water has had temporary personnel performing the work for the Communications 10 Technician (line 12), Operations Engineer (line 13), and Operations Technician (line 14) 11 positions in 2011, thus the payroll cost is already included in its recorded payroll. Cal Water is 12 noting the positions in the table below to identify that these positions have been hired and to 13 request for benefit costs associated with these positions. DRA agrees with Cal Water’s 14 additions. 15 In 2012, Cal Water hired 6 more of the 21 positions, bringing the total hires to 20 of the 21 16 approved positions. The positions noted in lines 15 through 20 in the table below are positions 17 which were hired in 2012. Since the payroll estimate is calculated using the recorded 2011 as 18 the starting point, and these positions were not hired until 2012, the associated payroll dollars 19 were not included in the 2011 adjusted base amount. Cal Water included expensed dollars to 20 capture a full year’s salary for 5 of the 6 positions. DRA agrees with Cal Water incorporating 21 the payroll for these five positions. Cal Water has had temporary individual performing the 22 work for Lab Technician position in 2011, line 20 in the table below, thus the payroll cost is 23 already included in its 2011 recorded expense level. Cal Water is noting the positions in the 24 table below to identify that this position has been hired and to request for benefit costs 25 associated with this position. DRA agrees with incorporating benefits cost for this position. 26 Cal Water concedes to DRA’s opposition of the Environmental Affairs Project Manager 27 position approved from the 2009 GRC, which has not been hired. 28 Also in 2012, the Vice President of Human Resource, Information Technology, and 29 Customer Service retired. This role was filled by one individual. Cal Water assessed that the 30 work was too burdensome for one individual and separated the function into two roles. Cal 31 Water added the role of Vice President of Human Resources and proposed adding $97,247 to 32 the 2012 expense level to reflect this operational change. DRA recommended that the 33 adjustment of $97,694 not be made due to the fact that Cal Water had not justified it and had 34 not back filled the Director of Human Resources position. Cal Water proposed an adjustment to 6

1 salaries in 2012 due to an officer retirement of $97,694. In response to DRA data request MSD- 2 03, Question 44, Cal Water stated: “Cal Water had one Vice President overseeing Human 3 Resources, Information Technology, and Customer Service. In 2012 Cal Water separated the 4 functions into two roles; there is now a Vice President of Human Resources, and a Vice 5 President overseeing Customer Service and Information Technology. Cal Water promoted the 6 Director of Human Resources to the Vice President role, and is about to hire another Director of 7 Human Resources. The additional $99,355 requested is to adjust the salary for the additional 8 Vice President.” The $99,355 amount represents a 2014 escalated cost of the $97,694 request 9 in 2012 dollars. Cal Water has hired an acting Director of Human Resources, beginning in 10 January 2013. Cal Water assessed that it is appropriate to split the roles of the Vice President, 11 Human Resources, and the Vice President, Information technology because these roles have 12 traditionally been distinct. Cal Water had a unique opportunity with a strong multidisciplinary 13 manager filling those roles over the last few years. His service in the role allowed director level 14 employees to take more responsibility and become the responsible functional officers for the 15 human resources and IT functions. The adjustment reflects only a return to a normal 16 management structure for the two groups. Cal Water requests that the Commission allow the 17 reasonable salary differential for splitting this position into two. 18 19 20 Annualized Payroll Additions for Positions Approved in the 2009 GRC From Settlement per Position Hired CWS Rebuttal DRA Report CWS DRA Report Date Hired D.10‐12‐017 Gross Payroll Gross Payroll Rebuttal Expensed Expensed Payroll Payroll 1 Corporate Cashier Treasury Analyst $ 48,048 $ 48,048 $ 48,048 $ 48,048 Aug. 2011 2 Sr. Tax Accountant Sr. Tax Accountant $ 71,203 $ 70,013 $ 63,012 $ 63,012 Nov. 2011 Regulatory Cost 3 Budget Analyst $ 76,275 $ 75,000 $ 75,000 $ 75,000 2011 Analyst 4 Existing Position AP Dept Manager $ 86,445 $ 85,000 $ 85,000 $ 85,000 2011 Southern Regional 5 CMMS Supervisor Maintenance $ 45,372 $ 45,372 $ 22,686 $ 22,686 Jun‐11 Supervisor ER & Comp Senior HR 6 HR Business Partner $ 88,619 $ 88,619 $ 77,985 $ 77,985 Nov. 2011 Analyst 7 HC Claims Supervisor HR Benefits Assistant $ 44,423 $ 43,680 $ 38,438 $ 38,438 Oct. 2011 8 HR Analyst Sr. HR Clerk $ 14,018 $ 14,018 $ 12,336 $ 12,336 Apr. 2011 Mobile Mobile 9 Telecommunications Telecommunications $ 12,741 $ 12,741 $ 12,741 $ 12,741 Oct. 2011 Specialist Specialist

From Settlement per Position Hired CWS Rebuttal DRA Report CWS DRA Report Date Hired D.10‐12‐017 Gross Payroll Gross Payroll Rebuttal Expensed Expensed Payroll Payroll Construction Construction 10 $ 81,360 $ 80,000 $ ‐ $ ‐ Dec. 2011 Accounting Analyst Accounting Analyst 11 Conservation Analyst Conservation Analyst $ ‐ $ ‐ $ ‐ $ ‐ 2011 Communications Communications 12 $ ‐ $ ‐ $ ‐ $ ‐ 2011 Technician Technician 13 Operations Engineer Operations Engineer $ ‐ $ ‐ $ ‐ $ ‐ 2011 Operations Operations 14 $ ‐ $ ‐ $ ‐ $ ‐ 2011 Technician Technician 15 EMT (BG) EMT (BG) $ 69,807 $ 68,640 $ 24,024 $ 24,024 2012 16 EMT (KRV) EMT (KRV) $ 69,807 $ 68,640 $ 24,024 $ 24,024 2012 17 HR Analyst HR Business Partner $ 88,619 $ 88,619 $ 84,186 $ 84,186 2012 Staffing Employee Sr. HR Analyst (Emp. Development 18 Relations & Training $ 97,292 $ 95,666 $ 84,186 $ 84,186 Aug. 2012 (Employee Relations Mgr) & Training Mgr) Water Quality Project 19 Water Quality Trainer $ 111,870 $ 110,000 $ 110,000 $ 110,000 Feb. 2012 Manager 20 Lab Technician Lab Technician $ 61,683 $ 60,652 $ ‐ $ ‐ 2012 Environmental Affairs Environmental Affairs 21 $ 61,020 $ ‐ $ 44,581 $ ‐ Not Yet Hired Project Mgr Project Mgr Vice President, 22 New Position $ 99,355 $ ‐ $ 97,694 $ ‐ 2012 Human Resource TOTAL $ 1,227,957 $1,054,708 $ 903,941 $ 761,666 1 2 Payroll Additions for 2013 3 Cal Water is not requesting any personnel additions in 2013. 4 5 Payroll Additions for 2014 6 Cal Water is requesting 34 additional personnel in 2014 in various districts. DRA 7 recommends allowing 14 of the 34 positions that Cal Water proposed for 2014. These positions 8 are noted in bold-font in the table below. Cal Water concedes to DRA’s recommendation for the 9 Pension Analyst position, but disagrees with DRA on the recommendation to disallow the 10 remaining 19 positions. Cal Water requests that the Commission adopt the inclusion of 33 new 11 personnel requests for the test year 2013 as discussed below. 12 13

Position CWS Rebuttal DRA CWS Rebuttal DRA Gross Payroll Recommended Expensed Recommended Gross Payroll Payroll Expensed Payroll 1 Audit Coordinator$ 68,916 ADVICE LETTER$ (15,335) ADVICE LETTER 2Pension Analyst $ ‐ $ ‐ $ ‐ $ ‐ 3Sr. IT Auditor $ 86,445 ADVICE LETTER$ 6,445 ADVICE LETTER 4Senior Accounts Payable Clerk $ 68,365 ADVICE LETTER $ ‐ ADVICE LETTER 5Regulatory Cost Analyst (WRAM \ MCBA Emphasis) $ ‐ $ ‐ $ ‐ $ ‐ 6Regulatory Cost Analyst (Memo & Balancing Acct. Emphasis) $ 86,445 $ 85,000 $ 86,445 $ 85,000 7Financial Planning & Analysis Analyst$ 86,445 $ ‐ $ 21,611 $ ‐ 8Risk Management Analyst $ 86,445 $ ‐ $ 86,445 $ ‐ 9 Continuous Improvement Assistant $ 66,699 $ 65,169 $ 66,699 $ 65,169 10 Environmental Health & Safety Project Manager $ ‐ $ ‐ $ ‐ $ ‐ 11 Environmental Health & Safety Project Manager $ ‐ $ ‐ $ 45,833 $ ‐ 12 Tariff & Compliance Manager $ 91,530 $ ‐ $ 91,530 $ ‐ 13 Enterprise Asset Management Supervisor $ 127,125 $ 125,000 $ 63,563 $ 62,500 14 Enterprise Asset Management Technician$ 68,080 $ 66,942 $ 34,040 $ 33,471 15 Enterprise Asset Management Technician $ 68,080 $ ‐ $ 34,040 $ ‐ 16 Engineering Assistant (GIS) $ 70,488 $ 70,488 $ 7,049 $ 7,049 17 Real Estate Acquisition Specialist $ 101,700 $ ‐ $ ‐ $ ‐ 18 Cost Estimator $ 81,089 $ 79,734 $ ‐ $ ‐ 19 Production and Tank Maintenance Engineer$ 76,733 $ 75,450 $ 19,183 $ 18,863 20 SCADA Project Manager $ 116,955 $ ‐ $ ‐ $ ‐ Operational Data Management System Data Base 21 Administrator (ODMS DBA) $ 86,445 $ ‐ $ 86,445 $ ‐ 22 Software Lead Engineer $ 94,117 $ ‐ $ ‐ $ ‐ 23 Design Lead Engineer $ 94,117 $ ‐ $ ‐ $ ‐ Human Machine Interface/Program Logic Controller 24 (HMI/PLC) Programmer $ 76,733 $ ‐ $ 23,020 $ ‐ 25 Electrical Mechanical Superintendent $ 96,615 $ 95,000 $ 48,308 $ 47,500 26 Electrical Mechanical Technician$ 68,269 $ ‐ $ 34,135 $ ‐ 27 Electrical Mechanical Technician $ 68,269 $ 67,128 $ 34,135 $ 23,268 28 Business & Workflow Analyst $ 96,615 $ 95,000 $ 77,292 $ 76,000 29 I.T. Security Specialist$ 132,210 $ ‐ $ 105,768 $ ‐ 30 I.T. Applications Analyst$ 106,785 $ 105,000 $ 85,428 $ 73,500 31 Records Management System Administrator$ 106,785 $ 105,000 $ 85,428 $ 84,000 32 Clerk (LIRA Data Entry PT) (0.5 FTE)$ 21,812 $ ‐ $ 21,812 $ ‐ 33 LIRA Manager (PT) (0.5 FTE) $ 48,308 $ ‐ $ 48,308 $ ‐ 34 Diversity Supplier Manager $ 76,275 $ 75,000 $ 28,985 $ 28,500 1 TOTAL$ 2,524,895 $ 1,109,911 $ 1,226,609 $ 604,819 2 3 Table notes: 4 Line 1 is net of $73,914 of contracting costs. Benefit costs will be an additional cost, proportional to gross 5 expensed salary for the position. Line 3 is net of $80,000 of contracting costs. Benefit costs will be an 6 additional cost, proportional to gross expensed salary for the position. Line 4 is net of estimated $68,365 7 of contracting costs. Benefit costs will be an additional cost, proportional to gross expensed salary for the 8 position. 9 10 11 9

1 Audit Coordinator – Line 1 2 Cal Water appreciates DRA’s recognition of the importance of this position by 3 recommending advice letter status. Nevertheless, the incremental cost of this position is quite 4 small. Cal Water has proposed an adjustment to outside services expenses in the amount of 5 $73,914 for this position which is proposed for an expensed salary of $58,000 plus benefits. 6 Adding benefits will make the cost of this position slightly more than the amounts spent on 7 consulting in lieu of hiring, plus Cal Water would get the benefit of a full-time audit coordinator. 8 The small increment of expense is not appropriate for advice letter treatment, particularly in 9 general office expenses, and should be included in rates in the test year. The approximate 10 $20,000 annual incremental cost of this position would equal around four tenths of a cent per 11 customer per month. 12 13 Pension Analyst – Line 2 14 Cal Water concedes to DRA’s recommended disallowance of this position. 15 16 Senior Internal Auditor (“Sr. IT Auditor”) – Line 3 17 Cal Water is currently spending approximately $80,000 per year on temporary internal 18 audit personnel but Cal Water management intended to make the position permanent. Cal 19 Water has employed a series of agency temporaries as well as outside consultants to perform 20 the necessary internal audit function including IT controls testing. These temporary employees 21 have worked substantially full time for two years, however there have been gaps due to the 22 personnel employed in these contract positions. Contractors either wish to remain only for a 23 short time or move to permanent positions with other companies. Based upon the workload the 24 internal audit group has seen over the last two years, there is no reason to expect a reduction in 25 requirements. Therefore, faced with a permanent need, Cal Water needs to fill the position 26 permanently. Cal Water is in the hiring process, having posted this position in April 2013. The 27 improvement in control deficiencies noted by DRA is a clear indication that the current staff, 28 which includes 2 FTE, one temporary, is getting the job done. Therefore the Commission 29 should conclude the opposite of DRA and approve the addition of a permanent employee, with 30 offsetting savings from contractor costs of $80,000 per year. 31 32 Senior Accounts Payable Clerk – Line 4 33 Cal Water had proposed an additional AP clerk for the test year. Cal Water had explained that it 34 was using contractors and outside temporaries to complete the necessary work in base year 10

1 2011. DRA proposed allowing Cal Water to include the position in rates after an advice letter 2 filing. Cal Water does not agree that an advice letter filing is appropriate for such a small 3 increment of cost. 4 5 Regulatory Cost Analyst (WRAM \ MCBA Emphasis) – Line 5 6 Cal Water requested recovery for a cost analyst position with an emphasis on the Water 7 Revenue Adjustment Mechanism (“WRAM”) and the Modified Cost Balancing Account 8 (“MCBA”). DRA had rejected the addition of the position because the company “already has a 9 full time employee and a full-time contractor performing these duties.” Cal Water clarifies that 10 the role of the full-time employee is related to all regulatory accounting issues, not just 11 WRAM/MCBA. Furthermore, Cal Water has posted, interviewed, and selected a permanent 12 replacement for the contractor. Because the salary to the contractor is approximately equal to 13 the salary plus benefits of the replacement permanent employee, Cal Water withdraws its 14 request for this position. 15 16 Financial Planning and Analysis Analyst (“FP&A”) – Line 7 17 In its base year, Cal Water had been employing an outside contractor to fill the role of 18 FP&A analyst but that the person filling the role was not interested in a long-term position. Cal 19 Water removed the offsetting cost for the existing contractor when it added payroll costs for the 20 permanent FP&A position. Cal Water stated that the offsetting contractor cost for both this role 21 and the construction accounting analyst was $182,512. DRA proposed Cal Water file an advice 22 letter when the position was filled. DRA did not object to the conversion of the contract labor to 23 employee labor for this position. Cal Water advertised for this position in March of 2013 and 24 conducted interviews for the position on April 12 of this year. As of the date of this rebuttal, an 25 offer is being prepared for the selected candidate and we expect them to begin employment in 26 May. Based upon this updated information, DRA’s recommendation for advice letter treatment 27 is not appropriate. There is no need to have advice letter treatment as the position will be 28 permanently filled before the beginning of the test period. 29 30 Risk Management Analyst – Line 8 31 DRA misunderstands in its discussion at 3-18 that insurance forms do not change if a 32 policy is in place for many years. Insurance policy forms are dynamic and evolve over time and 33 today they are far more complex with the added details required. Consequently, the fact that 34 many of the current insurance programs have been in place for well over 20 years (General 11

1 Liability, Excess Liability, etc.) should not be misconstrued to imply that these programs have 2 not evolved. The technical complexity of these financial instruments has increased. Cal Water 3 has developed an Enterprise Risk Management (ERM) Program, and now has an ERM 4 Committee, whose mandate is to help identify and avoid catastrophic event(s) and claims, 5 similar to those experienced by other utilities. The handling of our property damage and bodily 6 Injury claims, and associated law suits, has increased dramatically over the years. For 7 example, Cal Water has recently been the target of many lawsuits related to exposure to a 8 certain and specific pipe manufacturing material (AC). Presently, all of these claims are 9 managed by one person, with no support available during work absences for business, health, 10 or personal reasons. The day-to-day administration of all claims, including all auto accidents, 11 Additional Insured (A.I.) Certificates and the recovery of expenses incurred by Cal Water for 12 damage caused by outside parties, is currently handled by the same person. Searching 13 company archives for business records in response to subpoenas, and the demand for lawsuit- 14 related records that name Cal Water as a defendant are critical, and fines and judgments can 15 levied against the Company if these requests are not carried-out correctly, and in a timely 16 fashion. In addition, general business responsibilities, such as filing documents, answering 17 phone calls, responding to emails, and attending meetings with outside entities or claimants, 18 has also increased. The holistic risk management process, via an Enterprise Risk Management 19 program, will help reduce risk exposures. DRA’s recommendation that the proposed Risk 20 Management Analyst be disallowed is unsupported and the Company would reassert the needs 21 as presented within the original complement justification. 22 23 Environmental Health & Safety Project Manager – Line 10 & 11 24 Cal Water has 23 districts widely distributed throughout California. The distance 25 between its districts in California along with the monitoring required for health and safety create 26 a situation that requires two full-time individuals to oversee this responsibility for all of its 27 districts. Cal Water currently has one temporary Environmental Health and Safety Project 28 Manager (“EH&S PM”) located in the Dominguez District. The temporary employee is 29 responsible for environmental compliance in the Dominguez, Hermosa Redondo, Palos Verdes, 30 East Los Angeles, Westlake and Antelope Valley Districts. The Environmental Health and 31 Safety Manager and the Acting Safety Manager are currently overseeing the remaining 17 32 districts in addition to their own work responsibilities. The Acting Safety Manager has many 33 time-consuming responsibilities, which are important to comply with Occupational Health and 34 Safety Administration (“OSHA”) requirements. These responsibilities include training and 12

1 overseeing the safety education of employees in the areas of the company’s Code of Safe 2 Practices, Fall Protection, Electrical Safety, Ergonomics, Excavation Safety, Confined Space, 3 Forklift Operator Training, Hearing Conservation, Hazardous Energy, Injury and Illness 4 Prevention Program, Lead Compliance, Medical Surveillance, Personal Protective Equipment, 5 Respiratory Protection, RF Exposure, and Vehicle safety, as examples. The Acting Safety 6 Manager does not have the capacity to oversee all of the safety requirements in addition to 7 those dealing with environmental regulation and compliance. The Environmental Manager has 8 been assisting in environmental compliance in many districts. This keeps the Environmental 9 Manager away from performing routine managerial duties. The managerial duties consist of 10 supervision of staff, prioritizing and assignment of work, overseeing Environmental Training 11 Programs, interacting with regulators with other environmental staff members, establishing short 12 and long range plans among other responsibilities. Although it appears that Cal Water is 13 requesting for two additional positions along with benefits, Cal Water is actually requesting to 14 include benefits for one position and payroll and benefits for the second position. Cal Water 15 currently has a temporary personnel performing work in for this function, the payroll costs are 16 already included in its 2011 base payroll level. Cal Water only needs to include benefits to 17 convert the temporary position to a permanent position. DRA does not oppose Cal Water’s 18 request to include benefits to convert the temporary personnel to a permanent positions; 19 however, DRA disagrees with the request for the second EH&S project manager. Cal Water 20 recommends that the Commission adopts Cal Water’s proposal to include benefits to convert 21 the temporary position to a permanent position and add payroll as well as benefits for the 22 second Environmental Health and Safety Project Manager. 23 24 Tariff & Compliance Manager – Line 12 25 DRA recommended disallowance of the Rates Department Tariff and Compliance 26 Manager position for very narrowly focused and limited reasons. Cal Water requests that the 27 Commission allow this position in rates as this position is very important to enable Cal Water to 28 be able to participate in a broad range of CPUC proceedings and industry-wide workshops, 29 while also ensuring proper compliance with General Orders and reporting requirements. DRA 30 argues that this position is not needed because there have only been a few instances where 31 errors were not caught before bills were rendered to the customers so there was little impact to 32 customers. Cal Water contends that whether an error makes it to the final customer or not is 33 not the right question here. Rather, errors are being made because there is not enough staff to 34 perform this work. These errors in turn cause additional work in refilling advice letters with the 13

1 CPUC Division of Water and Audits and subsequently cause more work for the Division of 2 Water and Audits. DRA seems to suggest that by having segregation of duties, Cal Water is 3 contradicting itself in regard to the need for this position. However, it does not explain how 4 contradiction can be avoided, especially since this revenue calculation and WRAM and MCBA 5 components have audit and SOX compliance reasons for segregation of duties. However, the 6 main argument here remains that Cal Water has not added any analytical staff to the Rates 7 Department since the advent of the Rate Case Plan and the implementation of Conservation 8 rates and WRAM/MCBA. These developments coupled with the increased number of advice 9 letter filings have dramatically increased the workload for the Rates Department. The staffing 10 has not kept up with this increase in workload. In order for Cal Water to be able to participate in 11 a broad range of CPUC proceedings and industry-wide workshops, while also ensuring proper 12 compliance with General Orders and reporting requirements, this position is needed. Cal Water 13 requests Commission approval of this position. 14 15 Enterprise Asset Management Technician – Line 15 16 Accurate and complete data sets are the foundation to any planning, analysis, and 17 decision making based on data. There is a significant amount of data entry backlog to bring up 18 the Enterprise Asset Management (“EAM”) system completeness and accuracy. This backlog is 19 currently identified at over 1600+ man-hours5. DRA agrees with the benefits of the position and 20 stated that “full capabilities would be limited without a complete and accurate registry.”6 21 Additionally, DRA agrees with Cal Water to move forward with a Condition-based pipeline 22 replacement program. This program is data intensive and will require a large volume of data 23 collection, storage and analysis. To demonstrate the scale of data analysis, Cal Water has 24 nearly 6000 miles of pipelines, with nearly 22,000 leaks documented in our databases that need 25 to be analyzed. The EAM technicians will be supporting this effort. The benefits of asset 26 management (e.g. risk containment, condition based capital replacement, lowest life-cycle cost 27 obtainment, documentation for analysis and litigation, etc.) will be not be realized without 28 accurate, timely and complete data. Referring to the EPA’s asset management model7 the 29 asset registry is the first and most important step because it is foundational to the entire

5 Table 1 of Thomas Smegal’s direct testimony, at 50.

6 DRA Report General Office, at 3-33, lines 14-15.

7 Tom Smegal’s direct testimony, Attachment D, at 39. 14

1 process. Cal Water needs the appropriate personnel and resulting data in order for the project 2 to be successful. While DRA recommended only one asset management technician be 3 included in rates, Cal Water requests the Commission to fully staff this important program by 4 allowing two new Enterprise Asset Management Technicians and include the associated salary 5 and benefit costs to its 2014 cost estimate. 6 7 Real Estate Acquisition Specialist – Line 17 8 The goal of the position is to reduce the duration and cost of property acquisition 9 projects by having one person to guide the process. The overall cost savings will be the result 10 of reduced project time and budget, rather than just less involvement and cost by a Real Estate 11 Agents. There is a pressing need to have a project manager role who will direct the Real Estate 12 agent to find the properties needed, as well as to instruct them on how to negotiate on behalf of 13 Cal Water. District Managers have taken on this role in the past. Due to time constraints, as 14 well as the added complexities of negotiations, easements, and proposed improvements, it will 15 be more streamlined to have a single expert to address this in all of Cal Water’s districts. Cal 16 Water is currently using multiple Real Estate agents for its districts to fill this need. The lack of a 17 full-time individual working on this position has caused lengthy delay times for projects involving 18 property purchases. Additionally, a Real Estate agent does not have all of the background or 19 knowledge of the bargaining position of Cal Water, requiring more time and effort. These delays 20 are currently having a direct effect on the projects that are completed each year, the total cost of 21 the projects, and are thus contributing to an increasing the total number of carryover projects. 22 Having a Real Estate Acquisition Specialist will help change these trends and make sure that 23 property purchase projects and projects involving easements can move along in a timely and 24 cost effective manner. Finally, it should be noted that there is no expense component 25 associated with this position. Since real estate is a capital item, Cal Water is proposing to 26 capitalize the salary and benefits of this position 100%. 27 28 SCADA Project Manager – Line 20

29 The SCADA Project Manager position is responsible for managing the SCADA 30 replacement project as well as other SCADA related projects. DRA’s report recommends 31 disallowing this position for now because it recommends delaying the SCADA upgrade project. 32 As discussed in the SCADA rebuttal section, Cal Water needs to begin the replacement of its 33 SCADA system before the end of life of the current SCADA product. As the SCADA systems 34 are critically important to the operation of Cal Water’s water systems, conversion from one 15

1 system to another will require significant planning and coordination. The SCADA Project 2 Manger will manage the implementation of the new SCADA system to be sure that the project is 3 completed on budget and on schedule. Because the SCADA system upgrade project is 4 important to begin in this rate case so that it can be completed prior to the end of life of the 5 SCADA product and because this position is primarily funded through the capital dollars 6 approved as part of that project, Cal Water requests the Commission approve the SCADA 7 Project Manager position. 8 9 Operational Data Management System Database Administrator – Line 21 10 The Operational Data Management System Database Administrator position will support this 11 database as it interfaces with the SCADA historical data and other manually collected 12 operational data. This system is part of Cal Water’s plans to provide required operational 13 reports for compliance purposes both with the Department of Public Health and with the Public 14 Utilities Commission in compliance to General Order 103 in the most efficient way possible. 15 16 SCADA Software Engineer – Line 22

17 The SCADA Software Engineer position is responsible for the programming of the 18 SCADA systems. DRA recommends disallowing the position for the sole reason that they 19 recommend delaying the SCADA replacement project to a future rate case. As discussed in the 20 SCADA rebuttal section, Cal Water needs to begin the replacement of its SCADA system before 21 the end of life of the SCADA product. As the SCADA systems are critically important to the 22 operation of Cal Water’s water systems, conversion from one system to another will require 23 significant planning and coordination. The SCADA Software Engineer will develop 24 programming standards and oversee the programming of the new SCADA system to be sure 25 that the new system will perform according to requirements and the design. Because the 26 SCADA system upgrade project is important to begin in this rate case so that it can be 27 completed prior to the end of life of the SCADA product and because this position is primarily 28 funded through the capital dollars approved as part of that project, Cal Water requests the 29 Commission approve the SCADA Software Engineer position.

31 Design Lead Engineer (SCADA Hardware Engineer) – Line 23 32 The Design Lead Engineer (SCADA Hardware Engineer) position in not solely related to 33 the SCADA replacement project but is responsible for the hardware design for new SCADA 16

1 projects including RTU replacements and RTUs for new pumping stations. The existing method 2 of utilizing electrical engineers to design both motor control systems and SCADA systems has 3 created significant problems including delays in completing RTU projects. Having a dedicated 4 design engineer that is focused on SCADA projects will help keep the design and construction 5 of those projects on schedule. Because this position is primarily funded through approved 6 capital projects Cal Water requests the Commission approve the position of the SCADA 7 Hardware Engineer. 8 9 Human Machine Interface/Programmable Logic Controller (HMI/PLC) Programmer – Line 24

10 The HMI and PLC programmer position supports the control system equipment needed 11 as part of Cal Water’s treatment plants and SCADA control systems. DRA’s report suggests 12 that by delaying the replacement of the SCADA system we can delay the hiring of this position. 13 However, this position is not just tied to the SCADA replacement project as it is primarily a 14 support position for existing control systems. Cal Water utilizes programmable logic controllers 15 (PLCs) and human machine interfaces (HMIs) as part of its control of treatment facilities and 16 complex pumping systems. These systems require modification from time to time due to 17 regulatory changes or new operational requirements. The support for these changes has been 18 limited in the past due to having only SCADA Technicians, who are primarily supporting the 19 implementation and configuration of new SCADA RTUs, as the available programmers for 20 making these changes. It is important to be able to make these changes in a timely manner as 21 failure to do so can lead to water quality violations, loss of service, and increased operating 22 expenses. In order to maintain the current control systems in place at Cal Water and to perform 23 the improvements required by regulatory agencies in a timely manner, Cal Water needs to add 24 a dedicated PLC and HMI programming professional; therefore, Cal Water requests the 25 Commission approve the HMI/PLC programmer position. 26 27 Electrical Mechanical Technician – Line 26 28 A robust and effective preventive maintenance program is necessary to insure that critical 29 water production facilities and equipment are operating reliably. It is accepted throughout the 30 industry that planned maintenance is the best approach to cost-effective and reliable 31 maintenance. Based on the number of assets companywide, the industry and manufacturer’s 32 standards for maintenance intervals of the assets, the estimates of required hours to complete 33 scheduled maintenance, it has been determined 78,800 hours of EMT time is required to 34 complete these duties annually. To meet the hours necessary to perform these tasks Cal Water 17

1 needs 38 EMTs. We currently have 24 positions approved. The maintenance department’s 2 internal needs study showed a requirement for five additional positions over a three year period. 3 However, in the interest of moderating the proposed revenue requirement increase, Cal Water 4 requested only two positions in the GRC filing. DRA subsequently and without any explicit 5 justification recommended the Commission allow only one position. Cal Water’s application 6 justification was more than adequate to demonstrate the need for additional work in this 7 important area of preventative maintenance. Cal Water requests the Commission reject DRA’s 8 unsupported recommendation and allow both requested positions in revenue requirement. 9 10 IT Security Specialist – Line 29 11 Cal Water does not currently have a dedicated staff for information technology security and 12 risks. The Network Manager has part time responsibility for I.T. Security, which is insufficient in 13 the increasing complex world of cyber security, phishing, virus attacks, and other new forms of 14 threats. 15 The IT Security Specialist will address the following critical needs: 16 1. Address critical Cal Water security deficiencies 17 2. Maintain and update Cal Water’s security policies, procedures, and programs to protect 18 against constantly evolving cyber security and customer/employee data breach threats 19 3. Monitor and mitigate security threats that impact the corporate network and SCADA 20 system 21 4. Assist the departments and districts in implementing sound security protocols and 22 procedures 23 5. Audit and test existing practices against the established security policies and procedures 24 6. Keep abreast of recent developments in the information security field and establish 25 strong partnership with other Utilities, Regulators, Academics, and the Security Industry 26 7. Authoring, implementing and updating IT security policies and procedures 27 8. Training and updating users on IT security policies and practices annually 28 9. Monitoring and reviewing security event logs 29 10. Identifying, researching and developing IT security solutions and actively applying those 30 solutions 31 11. Conducting problem determination activities on the overall IT security of the network 32 infrastructure 33 12. Conducting intrusion detection and vulnerability scans/prevention 34 13. Interfacing with the districts and departments to address IT security 18

1 14. Providing root cause analysis and suggesting on how to prevent or minimize future IT 2 security occurrences using a broad knowledge base 3 15. Analyzing the security of applications prior to release and ensuring applications meet 4 defined goals 5 16. Working with the SCADA team to monitor and mitigate the security threats to SCADA 6 systems 7 17. Ensuring the Department of Homeland Security guidelines are being followed 8 9 Over the course of the last 6 years there have been two documented security breach 10 instances at Cal Water. Per MSD-006 Response page 1, a breach occurred in April of 2009 11 resulting in substantial associated costs including factoring legal, investigative and mitigation 12 costs. Per MSD-006 Response page 1, several fraudulent incidents have occurred on the Cal 13 Water online customer website. The cost of these incidents is estimated to be $200,000. 14 Furthermore, in DRA’s General Office Report page 3-26, lines 20-21, DRA stated that Cal Water 15 spent a total of $142,500 over a six year period. The $142,500 amount referenced does not 16 reflect the full financial impact of a security breach. This is only the immediate cost related to IT 17 efforts to remediate the security breach. The wider-reaching effects included a $200,000 loss 18 as a result of the online customer website incident, a Network Security Assessment which was a 19 reactionary response to the April 2009 breach incident, money lost due to the Cal Water’s 20 necessary Internet disconnect during the April 2009 incident, and long term costs associated 21 with a continued dependency on consultants to manage Cal Water’s Security Program. The 22 true cost of a security breach is not recorded in one line item, thus it is misleading to assume 23 that the cost recorded in the IT department alone is the full cost of a security breach incident. 24 The cost that DRA noted in General Office Report page 3-26 lines 20-21 is significantly lower 25 than what Cal Water is currently spending. 26 1. In addition to the responsibilities noted above, the following are responsibilities that are 27 currently not done that critically need support. 28 2. Current Policies and Standards have yet to published and are outdated – The current 29 Cal Water Polices and Standards are either outdated or do not exist. Examples of 30 policies that do not exist include: policies for BYOD (Bring Your Own Device) and Social 31 Media. 32 3. Annual validation and enforcement of the security policy, standards and controls are not 33 effective – Cal Water is required to comply with the following security standards – SOX, 34 HIPAA (self-managed healthcare plan), PCI (credit card payments), and NACHA 19

1 (electronic payment) – for which Cal Water is regularly audited. Previous Cal Water 2 HIPAA audits have resulted in non-compliance due to lack of documentation and control 3 enforcement. Although improvements have been put in place, Cal Water still lacks 4 program oversight and ongoing validation of security policies, standards, and controls. 5 The Security Specialist will ensure that Cal Water is compliant with the above standards. 6 4. Annual Employee Awareness Training is not conducted – The security specialist will 7 ensure employee awareness through regular security training resulting in: 8 a. Better prepare Cal Water employees to recognize and respond to actual and 9 potential security concerns 10 b. Better inform Cal Water employees of latest security risks on trends occurring in 11 the business world 12 c. Better explain to Cal Water employees that the data on their computers and 13 mobile devices are valuable and susceptible 14 d. Better observe security best practices 15 5. Cal Water does not have dedicated security personnel to formally respond and own 16 security incidents – Cal Water does not have dedicated personnel to effectively manage 17 response and follow-up to security incidents. Current management of security incidents 18 is limited often resulting in lack of follow-up and the systematic implementation of 19 effective preventive measures. 20 6. Cal Water does not have dedicated security personnel to actively monitor and review IT 21 and SCADA security related logs and network activities – Cal Water hosts sensitive data 22 for over 450,000 customers and 1,200 employees including health care information. 23 Although Cal Water is compliant with SOX, HIPAA, NACHA, and PCI, it lacks the 24 necessary resources to effectively adapt the security policies, procedures, and controls; 25 improve the security infrastructure; and monitor adherence and activity logs. Cal Water 26 IT infrastructure includes over 260 servers, 200 network devices, 1,000 computers, and 27 400 mobile devices. The Security Specialist will ensure that proper cyber security is in 28 place and that logs are closely monitored (logs are not currently systematically 29 reviewed). Such review of log activities is not currently performed. 30 7. Cal Water does not have dedicated security personnel to keep current and respond to 31 Legislations and Executive Orders pertaining to security – Cal Water does not have 32 dedicated personnel actively following new development in cyber security legislations 33 (example: new Presidential Executive Order on Cyber Security recently enacted by

1 President Obama “Improving Critical Infrastructure Cyber security”). The IT Security 2 Specialist will follow-up and understand such legislations in order to: 3 a. Understand how Cal Water is affected 4 b. Understand the risks of possible noncompliance 5 8. Cal Water does not have dedicated security personnel to keep current and respond to all 6 facets of latest security threats – The lack of dedicated IT Security personnel has 7 resulted in a reactive rather than proactive response to increasing security threats. This 8 is largely attributed to the lack of dedicated IT security personnel committed to staying 9 current with industry trends pertaining to security threats. 10 9. Maintain and update Cal Water’s security policies, procedures, and programs to protect 11 against constantly evolving cyber security and customer/employee data breach threats – 12 The Security Specialist will address deficiencies described in 1 b), c), and d) through 13 research, development, and deployment of a comprehensive security framework. The 14 efficacy of the program and controls relies on Cal Water’s ability to adjust to 15 accommodate the deployment of new IT functionality (including customer Portal, Mobility 16 including BYOD, Social Networking) and to adapt to new cyber security threats. 17 10. Monitor and mitigate security threats that impact the corporate network and SCADA 18 system – The Security Specialist will address deficiencies described in 1 e) and f) 19 through ongoing monitoring of security threats and incidents, the implementation of a 20 systematic response to security incidents, and the proactive analysis (including post 21 analysis) and mitigation of threats and incidents. 22 11. Assist the departments and districts in implementing sound security protocols and 23 procedures – The Security Specialist will work closely with Cal Water departments and 24 districts including: 25 a. To raise awareness of security threats, protocols, and procedures 26 b. To provide training 27 c. To perform field inspections (to assess implementation and adherence to the 28 security protocols and procedures) 29 d. To coordinate the testing of Cal water security infrastructure and monitoring tools 30 (conduct standard cyber security penetration test) 31 12. Audit and test existing practices against the established security policies and procedures 32 a. The Security Specialist will conduct regular security audits including: 33 b. Verify compliance to standards such as SOX, HIPAA, and PCI

1 c. Perform standard penetration tests to evaluate the efficacy of the IT security 2 infrastructure 3 d. Evaluate the adherence and effectiveness of the security policies and procedures 4 13. Keep abreast of recent developments in the information security field and establish 5 strong partnership with other Utilities, Regulators, Academics, and the Security Industry 6 – The Security Specialist will partner with external resources including California Public 7 Utilities Commission, Cyber Security Organizations, Utilities, Academies, Private 8 Companies, Associations, and Standardization Bodies to exchange information about 9 emerging risks and threats, new technologies, and gain overall knowledge and 10 awareness on cyber security. 11 12 Clerk (LIRA Data Entry PT) (0.5 FTE) – Line 32 13 LIRA Manager (PT) (0.5 FTE) – Line 33 14 Cal Water had requested additional resources to comply with Commission decisions 15 regarding Low Income Ratepayer Assistance (LIRA) programs and Low Income Data sharing. 16 As reported to the Commission, Cal Water has seen a doubling of its LIRA customer base amid 17 new requirements to share data, report to the Commission, and recertify eligibility. DRA 18 suggested that due to the uncertainty over how Cal Water is going to staff the program, no 19 allowance should be made for staff in this area. 20 DRA is unreasonably optimistic about Cal Water’s likely ongoing costs in this area. Due 21 to the ongoing efforts in these areas, Cal Water will need a project manager and staff. Cal 22 Water made a conservative estimate of a half-time position in management and staff which 23 should be allowed.

24 3.2.4. Payroll Escalations 25 Cal Water recommends that the Commission adopts its escalation and annual payroll 26 increase estimates that correspond with the negotiated agreements between it and the two 27 unions representing most of its employees of 3% for the test year. 28 In reviewing its calculations, Cal Water recognizes that it inadvertently escalated the payroll 29 expense estimates for each position twice. Cal Water is agreeable to removing the escalation 30 calculation for the individual expense estimates for each position from the supporting document 31 titled “CWS GO Additional Personnel in 2012 GRC.” The payroll dollars shown in the table in 32 Section 3.2.3 reflects this adjustment.

1 Cal Water recommends an inclusion of a 2% and 3% payroll increase in 2013 and 2014, 2 respectively. Although the test year is 2014 and does not specifically address 2013, the 3 escalation increase in 2013 provides a basis for the estimates for 2014. To accurately reflect 4 the payroll estimates for 2014, 2013 escalation should be considered. 5 Cal Water participates in the union bargaining agreement with International Federation of 6 Technical and Professional Engineers and the Utility Workers Union of America. These two 7 unions adopted a 2% annual pay increase for 2013 and 3% annual pay increase for 2014. Cal 8 Water is legally obligated to uphold the salary increase agreement with its two bargaining 9 entities. Approximately 66% of Cal Water’s staff is part of the union bargaining agreement. 10 Since most of the Company’s staff is involved with a bargaining entity, Cal Water uses the union 11 negotiated increase as measure for pay increases for non-union, or management employees. 12 For this reason, Cal Water recommends the Commission adopt a 3% increase in payroll for the 13 test year. 14

15 3.3. Dominguez District Merger Synergies

16 In D.00-05-047, the Commission approved the merger of Cal Water with Dominguez 17 Services Corporation, at that time the holding company for what are now Cal Water’s 18 Dominguez-South Bay, Redwood Valley, Kern River Valley and Antelope Valley districts. Cal 19 Water was allowed to include in rate base the purchase price of the Dominguez systems, 20 including an amount representing the excess of fair market value over rate base (the “merger 21 premium”), provided that the revenue requirement of the merger premium allowed in rates is at 22 least offset by synergy savings generated by the merger. All of the first $3 million in synergy 23 savings flows to Cal Water to offset the revenue requirement of the merger premium, and any 24 additional synergy savings are split 90% to Cal Water and 10% to ratepayers. In rate cases 25 since D.00-05-047, Cal Water and Dominguez demonstrated the base-year revenue 26 requirements to be used to determine synergies sharing amounts. DRA agreed with Cal 27 Water’s estimates of merger synergies and its treatment of those synergies in the rate case.

28 3.4. General Office Payroll Tax Expense 29 For discussion on taxes other than income, please see the General Issues Rebuttal 30 Testimony (“Book 1”), Chapter 5.

1 3.5. Business License Tax Expense 2 For discussion on taxes other than income, please see the General Issues Rebuttal 3 Testimony (“Book 1”), Chapter 5. 4 5

6 CHAPTER 4: OPERATIONS AND MAINTENANCE EXPENSE

7 4.1. Introduction 8 Cal Water incurs operations and maintenance expense (“O&M”) in the General Office. This 9 chapter will discuss in details the expenses that Cal Water proposed for the test year 2014. For 10 many of the expense items in the maintenance and operations expense categories, Cal Water 11 estimates the test year expense by using a historical average based on the most recent five 12 years, adding new incremental expenses that it anticipates to occur in the test year, and inflating 13 it using the Water Branch escalation factor memo. 14

15 4.2. Payroll 16 Please see the discussion in Chapter 3. 17

18 4.3. Transportation 19 Cal water uses the last recorded year as a basis to estimate the cost of gasoline and 20 maintenance of company vehicles since historical data depicted an increasing trend in 21 transportation, adds costs for additional vehicles associated with new employee requests, and 22 inflates it using the Water Branch inflation factor. In further review, it seems that the 2012 23 escalation factor was used instead of the 2011 escalation factors. DRA agrees with using the 24 last recorded year’s expense level to estimate expenses for the test year, but disagrees with the 25 use of the 2012 escalation factors, and the vehicle additions for new employee requests as well 26 as the personal use of vehicles for General Office employees. Cal Water agrees to modify the 27 reference to the use the 2011 escalation factors, but disagrees with removing additional costs 28 for new vehicles associated with new personnel requests as well as removing vehicle costs for 29 existing employees with a Company vehicle. The difference in Cal Water’s Application and 30 Rebuttal positions are attributable to the difference in using 2011 escalation rates versus those 31 from 2012. For a detailed discussion on the personal use of Company vehicles, please see the

1 Plant rebuttal testimony (“Book 4”). Cal Water recommends the Commission adopts its 2 estimate for transportation expense to include the costs for vehicles for existing employees and 3 new vehicles for the General Office personnel. 4 5 6 7 Test Year Transportation Cost Estimate Comparison Cal Water DRA Report Cal Water Application Rebuttal Operations Trans. $ 256,062 $ 209,551 $ 250,550 Maintenance Trans. $ 41,343 $ 26,395 $ 40,453 A&G Transportation $ 443,555 $ 362,988 $ 434,007 Total Transportation $ 740,960 $ 598,933 $ 725,010 8

9 4.4. Source of Supply 10 Cal Water uses a five-year inflation adjusted average to estimate Source of Supply 11 operations expense of $1,120 in 2012, $1,150 in 2013, $1,180 in the Test Year 2014 and 12 $1,210 in 2015. DRA agrees with Cal Water’s estimate. Cal Water recommends the 13 Commission adopt its estimate for Source of Supply expense. 14

15 4.5. Pumping 16 Cal Water uses a four-year average (2008-2011) to estimate the test year expense for this 17 category. Cal Water estimates $15,700 for the test year. DRA agrees with Cal Water’s 18 methodology. Cal Water recommends the Commission adopt its estimate for pumping 19 expenses. 20

21 4.6. Water Treatment 22 Cal Water uses a five-year inflation adjusted average to estimate water treatment expense 23 of $414,700 for the test year. The items in this account relate to the operation of water 24 treatment facilities, the majority of which are general, a portion of the expenses relate the water 25 quality lab located in GO. DRA agrees with Cal Water’s methodology. Cal Water 26 recommends that the Commission adopt its estimate for the test year. 27

1 4.7. Transmission and Distribution 2 Cal Water uses a three-year inflation adjusted average to estimate transmission and 3 distribution expense of $162,100 for the test year 2014. DRA agrees with Cal Water’s 4 methodology. Cal Water recommends that the Commission adopt its estimate for transmission 5 and distribution expense.

6 4.8. Customer Accounting 7 In its Application, Cal Water, uses a five-year average and includes five adjustments to 8 estimate expenses for the test year 2014. Cal Water recommends that the Commission adopt 9 its estimate of $1,324,100 for customer accounting expense for the test year. Cal Water 10 included adjustments for (1) the new affiliate rules, (2) new software licenses, (3) General Office 11 remodel, (4) energy credit associated with the proposed data center cooling project, and (5) 12 estimated power savings associated with the proposed GO solar project. 13 The first adjustment is related to the change in the new Affiliate Transactions Rules Decision 14 10-10-019 that was adopted in July of 2011. Since this rule was adopted mid-way through 15 2011, Cal Water’s intentions were to make adjustments to the recorded years to apply the new 16 rules to historical years to model what the historical expenses might be under the new rules. 17 After further review, Cal Water recognizes that the adjustments did not accurately capture this 18 concept and agrees with DRA to remove the adjustments for unregulated activities. 19 Nevertheless, Cal Water notes that this position applies 4 ½ years of “fully allocated” cost 20 assignments to applicable expense categories for two major contracts (City of Bakersfield and 21 City of Hawthorne) which are now required to be accounted-for under “incremental cost plus 22 revenue sharing” rules. If there are significant differences between the two methods, the 23 Commission’s adopted revenue requirement will reflect lower than actual cost to Cal Water’s 24 ratepayers. The Commission should consider in this case moderating the estimate of revenue 25 sharing for these two contracts to recognize the significant portion of the historical period for 26 which the allocation method was different. 27 The second adjustment relates to software licenses which are needed for employees to 28 connect to Cal Water’s financial and operational databases. A portion of the software license 29 and maintenance costs is associated with a price increase in the existing software’s licenses. 30 The remaining cost is for new software licenses and maintenance fees associated with the new 31 software included in the IT Strategic Plan Capital projects. Cal Water had provided a detailed 32 spreadsheet in response to DRA’s data requests. In preparation for this rebuttal testimony, Cal 33 Water carefully reviewed the maintenance and license cost requirements, documents them in

1 the attachments and requests the Commission include $900,000 additional hardware and 2 software maintenance costs in 2014. In requesting this, Cal Water acknowledges there is no 3 direct rate mechanism to recover additional costs in 2015 and 2016; however, these costs are 4 real and will be significant. Cal Water expects that it will incur an additional $150,000 in 2015 5 (above 2014 estimated costs) mostly due to support for the Oracle Customer Care and Billing 6 product, the replacement for the current RMS system. 7 8 Attachments – IT Software License & Maintenance Cost Support 9 10 DRA’s third adjustment is for maintenance work done in General Office. In 2012 Cal 11 Water expensed a project to mitigate flooding in the engineering basement area. This area had 12 been intermittently flooded for years and Cal Water had sought an engineered solution. Cal 13 Water agrees with DRA’s recommendation on this item. 14 The fourth adjustment is for an energy credit expected from a data center cooling 15 project, project ID (“PID”) 21425. DRA removed this adjustment based on its recommendation 16 to remove PID 21425 from the test year capital budget. Cal Water is recommending that 17 Commission adopt this project in the capital budget for the test year; therefore, Cal Water 18 recommends including this energy credit. For a detailed discussion on the data center cooling 19 project, please see the plant additions chapter of this rebuttal testimony book. 20 The fifth adjustment is for the expected power cost savings for a solar project that is Cal 21 Water proposing for the test year. DRA removed this adjustment based on its recommendation 22 to remove PID 52229 from the test year capital budget. Cal Water is recommending that 23 Commission adopt this project in the capital budget for the test year; therefore, Cal Water 24 recommends including this power cost savings adjustment. For a detailed discussion on the 25 solar project, please see the plant additions chapter of this rebuttal testimony book. 26 The difference in Cal Water’s Application and Rebuttal estimate is attributable to a 27 revised estimate for the IT license and maintenance fees for 2014. 28 29 Customer Accounting Comparison Table

2014 Cal Water Application $ 1,994,207 DRA Report $ 185,178 Cal Water Rebuttal $ 1,720,973 Difference $ 1,535,795 30 27

1 4.9. Conservation 2 Cal water uses the last recorded year to estimate Conservation expense of $22,400 in the 3 Test year 2014. However, all conservation related expenses should be captured under the 4 Conservation budget, which is captured separately as there is a memorandum account 5 treatment for conservation budget expenses. DRA recommends removing the conservation 6 expense for General Office. Cal Water agrees with DRA and recommends that the Commission 7 adopts its revised estimate for conservation in GO. For a detailed discussion on the Company- 8 wide conservation program and estimated cost, please see the General Issues Rebuttal 9 Testimony (“Book 1”), Chapters 16 and 17. 10 Conservation Comparison Table

2014 Cal Water Application $ 22,397 DRA Report $ ‐ Cal Water Rebuttal $ ‐ Difference $ ‐ 11

12 4.10. Maintenance Stores 13 Cal water uses a five-year inflation adjusted average to estimate stores expense of $100 in 14 the Test Year 2014. DRA agrees with Cal Water’s estimate. Cal Water recommends that the 15 Commission adopt its estimate for maintenance stores expense. 16

17 4.11. Purchased Services 18 Cal Water uses the last recorded year’s inflation adjusted average and adds $27,000 for a 19 SCADA license fee to estimate purchased services expense of $63,600 in the Test Year 2014. 20 DRA agrees with Cal Water’s use of the last recorded year’s expense level to estimate 21 expenses for the test year, but disagrees with the $27,000 license fee since DRA is 22 recommending that Cal Water defer all SCADA related project to a future GRC. Cal Water is 23 recommending that the Commission adopt all SCADA related project for the test year capital 24 budget, Cal Water recommends that the Commission adopts the associated license fee be 25 included in the test year. 26 27 Purchased Services Comparison Table

2014

Cal Water Application $ 63,563 DRA Report $ 36,104 Cal Water Rebuttal $ 63,563 Difference $ 27,459 1 2 3 Chapter Attachments: 4 Attachments – IT Software License & Maintenance Cost Support 5

1 CHAPTER 5: ADMINISTRATIVE AND GENERAL EXPENSES 2

3 5.1. Transportation 4 For a detailed discussion, please see the transportation expense rebuttal testimony in 5 Chapter 4, Section 3.

6 5.2. A&G Payroll 7 For a detailed discussion on payroll expense, please see the payroll testimony in Chapter 3. 8 For a detailed discussion related to Executive stock compensation, please see Chapter 6 of the 9 General Issues Rebuttal Testimony (“Book 1”).

10 5.3. Office Supplies 11 Cal Water uses a five-year inflation adjusted average to estimate office supplies expense of 12 $4,169,800 in the test year 2014 as well as made adjustments for (1) $153,445 of the adopted 13 Dominguez merger synergy savings8, and (2) line of credit fees, and (3) adjustments for 14 temporary employee payroll that was replaced by permanent employees. 15 The Dominguez merger synergy savings reflects economies that were realized from 16 integrating the Rancho Dominguez operations into Cal Water’s operations adopted in Decision 17 06-08-001. 18 In its Application, Cal water includes $275,000 for a line-of-credit fee in the test year. Cal 19 Water’s workpapers; however, inadvertently incorporated $275,000 in 2011. Adding this fee in 20 2011 results in the fee being normalized over five years. Cal Water is committed to remitting 21 payment for this fee on an annual basis. The formula error understates the expense needed. 22 Cal Water recommends the Commission adopt its revised estimate, which incorporates an 23 annual line-of-credit fee of $275,000 in the test year. A commitment fee is a common fee 24 associated with revolving credit agreements and is often confused with interest fees. A 25 commitment fee is charged by the lender of the loan based upon the undisbursed loan amount 26 while interest is charged on the disbursed amount of the loan. The purpose of the commitment 27 fee is to compensate the lender for keeping a line of credit open until a specified future date. 28 This fee also assures the borrower that the lender will supply the funds at the contracted interest 29 rate when needed regardless of the financial and credit market conditions at the time.

8 Adopted in Decision 06-08-001. 30

1 With Cal Water’s current capitalization structure, the Company’s facility has a commitment 2 fee of 0.1%, or 10 basis points annually. In the instance there are no borrowing on the balance 3 on Company’s credit facility, the annual commitment fee would be $300,000. A $275,000 4 annual commitment fee in 2014 is consistent with anticipated borrowings of $25,000,000 5 expected to be drawn in early 2014 to fund capital improvements. In June of 2011 Cal Water 6 refinanced its 2009 unsecured revolving credit facility, effectively reducing the commitment fee 7 from 0.3%, or 30 basis points, to the existing 0.1% at the current capitalization ratio (interest 8 rates were reduced as well). The commitment fee paid and recorded in 2011 was $529K as 9 there were no borrowings on the facility in 2011 due to funding from the 2010 $100 million first 10 mortgage bond offering. This fee was included in the $1,593,000 recorded amount discussed 11 above. In 2010, the commitment fee shown on the operating results was $559K, which was 12 calculated using a fee of 0.3%. 13 In March 2013 Cal Water Group issued 5,750,000 shares of equity netting proceeds of 14 $106M in cash. Initially, the proceeds will be used to pay down the borrowings of two 15 unsecured revolving credit facilities. Cal Water Group has a $100 million facility with a current 16 balance of $67 million and Cal Water Company has a $300 million dollar with a current balance 17 of $25 million. However, during 2014 it is likely Cal Water will need to borrow from the line to 18 temporarily fund capital improvements. In that case, a reduction from the maximum of $300,000 19 commitment fee to Cal Water’s estimate of $275,000 is reasonable. 20 21 Office Supplies Expense Comparison

2014 Cal Water Application $ 4,169,797 DRA Report $ 4,134,812 Cal Water Rebuttal $ 4,400,484 Difference $ 265,672 22 23

24 5.4. Property Insurance 25 Cal Water recommends that the Commission adopts its estimate for property insurance 26 estimate of $250,300 based on the current policy estimate from Cal Water’s insurance provider, 27 Marsh. Cal Water arrived at this estimate from using the existing insurance policy of $206,900, 28 and escalating it by approximately 10%, per Marsh’s recommendation. DRA recommends using 29 the last recorded amount and escalating it in the CPI-U inflation factor. Cal water’s insurance

1 provider’s estimate is more reflective of the true insurance cost that it will incur, for this reason, 2 Cal Water requests that the Commission adopt its estimate for property insurance expense. 3 4 Property Insurance Expense Comparison

2014 Cal Water Application $ 250,348 DRA Report $ 118,197 Cal Water Rebuttal $ 250,348 Difference $ 132,151 5

6 5.5. Injuries and Damages 7 Please see chapter 9 in the General Issues Rebuttal Testimony (“Book 1”) for detailed 8 discussion on injuries and damages.

9 5.6. Pension and Benefits 10 Please see chapter 6 of the General Issues Rebuttal Testimony (“Book 1”) for detailed 11 discussion on pension and benefits.

12 5.7. Franchise Requirements 13 Cal Water’s application reflects zero for this account in the test year 2014. DRA agrees with 14 this estimate.

15 5.8. Regulatory Commission Expense 16 Cal Water uses a five-year inflation adjusted average to estimate regulatory commission 17 expense of $279,800 in the Test Year 2014. Cal Water included (1) $42,816 of adopted 18 Dominguez merger synergy savings, (2) $23,000 per year for a climate change study, and (3) 19 $61,900 for costs to expand the Disability Business Enterprise efforts as part of its estimates. 20 Cal Water estimates the Climate Change Study will cost approximately $99,000. This study 21 requires labor effort from Cal Water’s existing staff. The amount attributable to the existing 22 labor effort is about $30,000. Cal Water adjusted this amount out of the study cost and included 23 only the incremental cost for the study, in the amount of $69,000. Cal Water proposed 24 amortizing this cost over three years to mitigate the impact to customers. The annual 25 incremental expense for this study is $23,000. Cal Water included $23,000 in its work papers in 26 the General Office for a Climate Change Study for years 2014, 2015, and 2016. DRA 27 recommended removing this expense in its testimony citing three reasons.

1 DRA notes that Cal Water has not demonstrated that this study was mandated by the 2 Commission nor has it provided any support (e.g., vendor quotes, proposals, etc.) for its 3 estimated consulting costs. Furthermore, since the proposed Climate Change Study does not 4 fall under the parameters of a construction project, it is not appropriate to include a factor for 5 contingencies. Additionally, DRA notes there are many studies related to climate change 6 available in the public domain. 7 DRA’s comment that “CWS has not demonstrated that this study was mandated by the 8 Commission” does not take into consideration that the Commission must comply with the 9 California Environmental Quality Act (CEQA) with regard to project approvals for utilities. The 10 primary objective of CEQA is to disclose potential environmental impacts of activities proposed 11 by state and local agencies. CEQA Guidelines were revised on December 30, 2009, requiring 12 projects subject to CEQA to consider potential environmental effects caused by GHG 13 emissions, i.e., climate change. Developers and state agencies will be seeking information from 14 Cal Water on current and future demand for any proposed infill or new developments within Cal 15 Water’s Districts to meet the requirements of CEQA. 16 The DRA has noted that since the Climate Change Study does not fall under the 17 parameters of a construction project, it is not appropriate to include a factor for contingencies. 18 Cal Water acknowledges this is not a capital project, but considers the $9,000 as an adjustment 19 to the cost estimate due to inflation. 20 The DRA has noted that many studies related to climate change are available in the 21 public domain. At present, no document that details the specific characteristics of each of Cal 22 Water’s Districts and how climate change will affect Cal Water District’s water demand, supply, 23 and the adequacy of existing supply and conveyance infrastructure and planned capital 24 improvement projects exists. Furthermore, all of the available public domain documents are 25 concerned with regional areas and not District level. A considerable amount of time and effort 26 will be required to collect data from these regional reports and downscale it to a District level. 27 In conclusion, developing a Climate Change Study is a two part effort. The first part is 28 organizing data for each District, performing a quantitative analysis on climate change impacts 29 to the extent possible and then qualitative analysis on the remaining climate change impacts. 30 The second part will require Cal Water to hire an outside consultant to review and certify this 31 study since Cal Water does not have a licensed climatologist. The consultant would provide 32 insight if additional analysis would be required and a detailed cost estimate for future work that 33 may be required. 34 For the reasons above, Cal Water recommends the Commission adopt the inclusion of 33

1 the incremental cost for the Climate Change Study in the amount of $69,000, to be amortized 2 over three years, or an annual expense of $23,000 for the years 2014, 2015, and 2016. Cal 3 Water requests that the Commission approve its request in this GRC for $147,600 in funding for 4 the Company’s Disadvantage Business Enterprises (“DBE”) expansion efforts. Cal Water urges 5 the Commission to reject DRA’s proposed removal of the Company’s requested funds because 6 DRA’s proposal will significantly impact the Company’s ability to comply with the Commission’s 7 General Order 156 (GO156). 8 Cal Water is an active participant in conducting business with a diverse set of vendors. 9 In its efforts, it has partnered with the Commission, pursuant to GO156 to promote procurement 10 opportunities for Disadvantage Business Enterprises (DBE) and specifically Women-, Minority-, 11 and Disabled Veteran Business Enterprises (WMDVBEs). The CPUC established WMDVBE 12 procurement goals for all regulated utilities noting that 21.5% of the utility’s discretionary 13 spending should be targeted for WMDVBEs. General Order 156 has been in effect since May 14 30, 1988. In April 2004 the Class A Water Companies, including Cal Water, signed a 15 Memorandum of Intent (MOI) with the CPUC to voluntarily participate in the Commission’s 16 WMDVBE program, and in 2009 GO156 was modified by the CPUC to formally include Class A 17 Water Companies. As of December 31, 2012, working within the guidelines established by 18 GO156, Cal Water has achieved 9.4% procurement spending with certified WMDVBEs. 19 Since July 2012, Cal Water has had a full-time individual dedicated to this effort. 20 However additional effort is needed to maintain and expand the pool of qualified WMDVBE 21 bidders so we can provide the best, lowest cost services to our customers, and increase our 22 spending with certified WMDVBEs to meet the specified goal of 21.5%. 23 General Order 156 (R.87-02-026), Section 6.2 External Outreach states that “Each utility 24 shall implement an outreach program to inform and recruit WMDVBEs to apply for procurement 25 contracts…Outreach activities may vary for each utility depending on its size, service territory, 26 and specific lines of business. However, each utility shall at a minimum: 27 1. Actively seek out opportunities to identify WMDFBE contractors and to expand WMDVBE 28 source pools; 29 2. Actively support the efforts of organizations experienced in the field who promote the 30 interests of WMDVBE contractors…” 31 Cal Water’s effort to comply with GO156 includes extensive outreach, partnerships, and 32 alliances with the Commission, CWA Utility Supplier Diversity Program (USDP), other Utilities, 33 California Utility Diversity Council (CUDC), Community Based Organizations, Small Business 34 Administration, Native American, African American, Hispanic, Asian-Pacific, Service Disabled 34

1 Veterans, to name a few organizations. This effort will help Cal Water grow its supply chain, 2 expand its procurement base towards meeting the GO 156 goals, and enable it to work with 3 more vendors who live in and reflect the communities we serve. The $147,600 amount 4 requested in the GRC directly impacts Cal Water’s efforts to comply with GO156 goals and 5 includes funds to sponsor, travel to, and participate in WMDVBE workshops, business 6 opportunity fairs, expos and events throughout the state, funds to publish and distribute 7 outreach materials, funds to participate in CPUC, USDP, CUDC meetings, en bancs, summits, 8 and WMDVBE and GO156 training, funds for capacity building to expand the base of certified 9 WMDVBE vendors in Cal Water’s service areas, and technical support events throughout the 10 state in order to meets the supply chain needs and increase Cal Water’s utilization of 11 Disadvantaged Business Enterprises. 12 It is for these reasons that Cal Water requests that the CPUC approve its request in this 13 GRC for $147,600 in funding for the Company’s Disadvantage Business Enterprises (DBE) 14 expansion efforts. In its Application, Cal Water included $61,900 in expenses because that 15 represents the expense portion of the total program cost based on the labor effort at the time of 16 the filing. The labor effort at the time of the filing was approximately 40%. The labor effort 17 profile for this program has changed and Cal Water would like to modify its request to include 18 the current labor effort profile that reflects approximately 70% in expense, rather than the initial 19 40%. The revised expense portion should be approximately $122,200. Cal Water recommends 20 that the Commission adopts Cal Water’s estimate for this program to comply with GO 256 goals. 21 Cal Water recommends the Commission adopt its estimate for regulatory commission expense 22 of $344,400, which incorporates a revised expense estimate for the DBE expansion efforts. 23 24 Regulatory Commission Expense Comparison

2014 Cal Water Application $ 279,773 DRA Report $ 184,960 Cal Water Rebuttal $ 344,435 Difference $ 159,476 25

26 5.9. Outside Services 27 Cal Water uses a five-year inflation adjusted average to estimate outside services 28 expenses for the test year and adds (1) adopted Dominguez synergy values, and (2) additional

1 anticipated consulting costs. Cal Water recommends the Commission adopt its estimate for 2 outside service expense of $6,271,000. 3 Cal Water’s outside service expense covers three broad categories, legal, accounting, 4 and other outside services. The first adjustment is for $845,100, which is related to the 5 Dominguez merger savings. The second set of adjustments relates to removing costs from the 6 recorded years that it anticipates will not occur in the test year period. The third set of 7 adjustment is for cost reductions and additions anticipated for the future period related to 8 consulting services for its Information Technology (“IT”) and Accounting operations. 9 The adjustment from the recorded expense relates to the new IT Security Specialist that 10 Cal Water requests for the test year. Cal Water incurred $45,000, $45,000, and $60,000 in 11 years 2009, 2010, and 2011 for consulting services related to the IT security specialist role and 12 expects that it will be able to eliminate this expense when it is able to hire the full-time IT 13 Security Specialist in 2014. Cal Water proposes removing these costs from the recorded 14 expense. 15 Cal Water incorporates a net adjustment for the additional costs and cost reductions of 16 approximately $250,000 for the test year. After further review, Cal Water identified 17 approximately $350,000 in consulting services related to IT operations that would be eliminated 18 when it is able to hire the IT Business Analyst, IT Applications Analyst, and the Records 19 Management Systems Administrator. For a detailed rebuttal discussion on the IT Security 20 Specialist, please see the rebuttal in Chapter 3 of this rebuttal testimony. The added consulting 21 costs for the IT and Accounting operations relates to new tax law reporting requirements, and 22 maintenance of its financial systems. Because the additional costs for the consulting services 23 are related to critical tax compliance requirements and financial system stability, Cal Water 24 recommends the Commission adopt its estimate for outside services expense to include 25 consulting fees for Cal Water’s IT and Accounting operations. 26 27 Outside Services Expense Comparison

2014 Cal Water Application $ 6,635,345 DRA Report $ 6,027,275 Cal Water Rebuttal $ 6,271,015 Difference $ 243,740 28

1 5.10. Miscellaneous General Expenses 2 Cal Water uses a five-year inflation adjusted average to estimate miscellaneous general 3 expense of $2,523,200 in the test year and includes adjustments for the Dominguez merger 4 synergies. Cal Water also reclassified costs to the recorded expense levels to accurately reflect 5 the level of expenditure in this category. DRA adjusted out a one-time lump-sum distribution 6 from the Edward D. Harris Revocable Trust in the amount of $146,914 in 2011, as well as a total 7 of $9,210 in recorded years 2009, 2010, and 2011 for water training expenses. Cal Water 8 agrees with DRA’s adjustments. Cal Water recommends the Commission adopts the revised 9 estimate for miscellaneous general expenses as noted in the table below. 10 11 Miscellaneous General Expense Comparison

2014 Cal Water Application $ 2,523,219 DRA Report $ 2,489,680 Cal Water Rebuttal $ 2,489,680 Difference $ ‐ 12

13 5.11. Maintenance of General Plant 14 Cal Water uses a five-year inflation adjusted average to estimate maintenance of 15 general plant expense and adds $100,000 in anticipated costs for the SCADA network 16 maintenance expense to arrive at an estimate of $352,900 in the test year. This maintenance 17 expense is associated with a SCADA project Cal Water proposes to complete in the test year. 18 For a detailed discussion on the SCADA capital projects, please see the General Office Plant 19 chapter. DRA opposes Cal Water’s SCADA network project and removed the associated 20 maintenance expense cost. Cal Water is recommending that the Commission adopts its capital 21 budget to include all SCADA projects, and therefore recommends the Commission adopt Cal 22 Water’s estimate for Maintenance of General Plant to include the maintenance expense for the 23 SCADA network project. 24 Maintenance of General Plant Comparison

2014 Cal Water Application $ 352,934 DRA Report $ 250,434 Cal Water Rebuttal $ 352,934 Difference $ 102,500 25 37

1 5.12. Rent 2 Cal Water uses the last recorded year escalate for inflation to estimate rent expense and 3 includes $100,000 for SCADA antennae lease expense to arrive at an estimate of $244,800 for 4 rent expense in the test year. DRA opposes Cal Water’s inclusion of the antennae lease 5 expense in the test year. The antennae leases are associated with SCADA projects that Cal 6 Water proposes for the test year. Cal Water recommends the Commission adopt all projects 7 related to SCADA and therefore recommends the Commission adopt the rent expense estimate 8 that includes the antennae lease expense for the test year. For a detailed discussion on the 9 SCADA projects, please see the General Office Plant chapter. 10 11 Rent Expense Comparison

2014 Cal Water Application $ 244,800 DRA Report $ 144,800 Cal Water Rebuttal $ 244,800 Difference $ 100,000 12 13

14 5.13. Administrative Charges 15 Administrative charge reflects revenue sharing credits for unregulated activities which 16 cannot be assigned to a particular district. Cal Water used the last recorded year escalated for 17 inflation to estimate administrative charges (credits) of $20,900 in the test year. During the fact- 18 based investigation period, Cal Water researched into revenue sharing credits for 2012 and 19 identified that the level of revenue sharing in 2012 was $38,808. DRA recommend that Cal 20 Water use the revenue sharing credits from the 2012 to estimate the level of credit anticipated 21 for 2014. Cal Water agrees with DRA’s recommendation. Cal Water recommends that the 22 Commission adopt its revised estimate for administrative charges (credits for revenue sharing). 23 24 Administrative Charges Expense Comparison

2014 Cal Water Application $ (20,897) DRA Report $ (38,805) Cal Water Rebuttal $ (38,805) Difference $ ‐ 25 38

1 5.14. Amortization of Limited Term Investments 2 Cal Water estimates $19,100 in the test year based on its intangible assets associated 3 with intangible assets. DRA recommends a revised estimate of $17,800. The difference in Cal 4 Water’s and DRA’s position is attributable to the difference in its planned studies for the test 5 year. Cal Water recommends the Commission adopt Cal Water’s estimate. 6 7 Amortization of Limited Term Investments Expense Comparison

2014 Cal Water Application $ 19,111 DRA Report $ 17,817 Cal Water Rebuttal $ 19,111 Difference $ 1,295 8

9 5.15. Dues and Donations 10 Cal Water incurs dues and donations totaling $415,312. Cal Water reduces $128,577 11 from its estimate in dues and donations expense in the test year for non-professional dues not 12 qualified for rate recovery. DRA recommends reducing $148,577 from the test year estimate. 13 DRA’s recommendation incorporates an additional $20,000 reduction for dues for the Alliance of 14 Chief Executives. Cal Water opposes DRA’s additional reduction since this affiliation offers 15 valuable leadership insights and business practices that aids in Cal Water’s operations, this 16 association discourages membership for the sole purpose of networking. In this regard, this is 17 akin to a series of training courses and should be allowed in rates. Cal Water recommends the 18 Commission adopt its adjustment in dues and donations in the amount of $128,577. 19 20

1 CHAPTER 6: GENERAL OFFICE PLANT ADDITIONS

2 6.1 INTRODUCTION

3 6.1.1 Global Responses 4 The rebuttal responses for the following capital projects can be found in chapter 2 5 of this book, global plant: 6

7 6.2 Advance Capital Budget Specific Projects

8 20853,20855,20859,20862,21081,79153,79154,79155,79156,76654 Vehicles

9 These vehicles were approved, purchased and placed into service in 2012. All vehicles 10 replaced were over the 120,000 mileage requirement. Further information can be found in the 11 Book 4, Ch. 2; global responses. 12

13 20434, 20705, 20725, 20750, 21019, 21215 Field tool projects 14 These projects are in use and useful and should not be disallowed or adjusted. 15

16 21226 – SCADA Replacement Specification 17 DRA’s report recommends deferring all SCADA improvements until a future rate case. 18 The function of the SCADA system is primarily to control the pumping operation of the water 19 system. Additionally, it can be used to collect operational data for analytical and reporting 20 purposes. Cal Water proposed to change the scope of the previously approved project, project 21 number 21226, to fund the installation of a SCADA historian product to provide a tool for data 22 users to perform better analytical and reporting functions. The SCADA historian will provide 23 overall benefit to Cal Water’s customers by providing better data and better analytical tools to 24 the end users, improving their efficiency in operation, and improving Cal Water’s ability to 25 remain compliant in its reporting requirements. The project should be approved as a carryover 26 project with a change in scope for the amount previously authorized in the 2009 GRC. 27

28 52229 – General Office Solar Project 29 In its review regarding the proposed solar project for Cal Water’s General Office (GO), 30 the DRA identified a Cal Water calculation error and also proposed some adjustments. 40

1 Addressing the errors and its proposed adjustments, DRA revised the Capital Project Cost 2 Impact Analysis (CPCIA) Worksheet #2 developed by Cal Water. However, in doing so DRA 3 mishandled some data and misunderstood the purpose and function of other data generated in 4 the cost analysis. Unfortunately, this led DRA to make faulty conclusions about the solar project 5 that resulted in a recommendation to disallow the project. Cal Water continues to support the 6 solar project concept and urges the Commission to disregard DRA’s conclusion that the project 7 as proposed is not cost effective. 8 To support its position, and to remedy both Cal Water and DRA errors, Cal Water has 9 revised the CPCIA as Worksheet #3. This revised worksheet is included with this rebuttal along 10 with the prior two versions. This new worksheet version accepts the calculation error and 11 adjustments proposed by DRA regarding the inflation rate, percent of power reduction, and 12 subsequent cost savings from the project. 13 In preparing the original CPCIA, Cal Water first reviewed the Chico solar project 14 approved by the Commission in the 2009 GRC. In that decision, Cal Water was directed by the 15 Commission to reduce the capital project cost request by the amount of the federal and state 16 rebates and incentives. Thus, Cal Water reduced the $1.97 million estimated capital cost by 17 these rebates and requested a capital plant increase of $1.25 million, as reflected in CPCIA 18 Worksheet #1. 19 In its review of the proposed GO solar project, DRA pointed out that not only did Cal 20 Water reduce the capital plant addition, but it also reduced the rate payers’ expenses by the tax 21 rebate amounts. DRA was correct to point out that by requesting the reduced capital amount 22 and reducing expenses by the same amount, Cal Water was in effect giving the ratepayers 23 double reductions for this tax rebate. 24 The original CPCIA for the solar project was intended to compare the “Do Nothing” 25 option to the “Do the Project” option. The “Do Nothing” option represents the continued 26 purchase of all future supply needs from PG&E. The “Do the Project” option includes the 27 revenue requirement and depreciation associated with the capital investment, the tax 28 depreciation, rebates and credits, and the cost of the remaining power that would still be needed 29 from PG&E with the project. It is because of this approach that Cal Water added a column for 30 “Remaining Annual Electrical Expense”; and it is primarily because that column was present that 31 the DRA analysis went astray. DRA misinterpreted or improperly included columns from the 32 worksheet in its calculations. This resulted in three erroneous conclusions regarding the 33 project’s cost effectiveness and, in turn, to DRA’s recommendation that the Commission 34 disallow the project. These were: 41

1 1. DRA stated, “More significantly, the NPV for the Annual Capital Customer 2 Expenditure is approximately 158% ($3,412,283 / $2,163,250) greater than the Saved Annual 3 Electrical Expense.” This calculation made by DRA gives no credit to the project for the 30% 4 federal tax rebate, the MACRs Depreciation Tax benefit or the California Performance Based 5 Incentive. At the time the analysis was prepared these three incentives amounted to a total of 6 $1.17 million. When these credits are considered the resulting NPV cost to benefit ratio is 7 closer to 106% (NPV of costs are 106% of NPV of benefits). 8 2. DRA stated, “In addition, the proposed project has a cost/benefit ratio of 9 approximately 42%, which is calculated by dividing the NPV of annual electrical savings by the 10 NPV of the remaining annual electrical expense that the ratepayers would be responsible for. 11 This ratio indicates that the project would be uneconomical to pursue.” This ratio means only 12 that the project, as initially proposed, produces less than 50% of the total energy needs of the 13 GO campus. It says nothing about the economic merit of the project. The project as configured 14 in the analysis generates about 30% of the annual electrical need of the GO campus, which 15 leaves 70% that is still necessary to be purchased from PG&E. Accordingly, 30% energy 16 savings divided by remaining 70% energy costs remains expense yields a ratio of 0.42 or 42%. 17 Using this calculation led DRA to conclude that the project would only be considered 18 economical if it would produce more than 50% of the annual electrical needs of the campus, 19 with no consideration as to the cost to install the solar plant. 20 3. DRA made a similar error when it stated, “Furthermore, the NPV for the Total Annual 21 Customer Expense, which represents the revenue requirement, depreciation cost and remaining 22 electrical expense (after savings), is approximately 371% ($8,033,409 / $2,163,520) greater 23 than the Saved Annual Electrical Expense.” In this calculation, DRA inappropriately includes 24 the cost of the 70% remaining electrical power that would be purchased from PG&E if the 25 project is built. Including this unavoidable cost in the calculation penalizes the project, and 26 makes it appear to be uneconomical. In addition, in this calculation DRA again failed to include 27 all of the tax rebates and credits Cal Water would be attain. DRA only included the 30% 28 Federal Tax Credit of $0.59 million in its analysis. Additional credits include the MACRS 29 Federal Accelerated Depreciation and the California Performance Based Incentive (PBI), $0.46 30 million and $0.12 million, respectively. 31 As noted earlier, Cal Water reconfigured the CPCIA for the solar project in Worksheet 32 #3, using the gross project capital cost as the starting rate base as DRA recommends and using 33 the revised electrical savings calculated by DRA. From this, CWS recalculated the Total Annual 34 Customer Expenditure, the “Cost” resulting from doing the project and the Saved Annual 42

1 Electrical Expense, the “Benefit” of the project. Over the project design life the cost will be 2 $4.76 million and the benefit would be $5.31 million, yielding a Cost/Benefit ratio of 0.90, i.e. 3 costs are 90% of benefits. The difference of these two values provides a savings of $0.55 4 million to the ratepayers. This is a beneficial project. 5 The only time that the cost of the Remaining Annual Electrical Expense should be added 6 into the analysis would be if the desire is to compare the “Do Nothing” option to the “Do the 7 Project” option. In that case, the Total Annual Customer Expense ($17.5 Million) would be 8 compared to the Inflated Electrical Power Expense of not doing the project ($18.05 Million). The 9 comparison yields the same resulting total savings of $0.55 million and a Cost/Benefit ratio of 10 0.97, i.e. costs are 97% of benefits. This is still a beneficial project. 11 Performing a Net Present Value (NPV) calculation on the two data streams of Total 12 Customer Expenditure for the Project and the Saved Annual Electrical Cost generates a 13 Cost/Benefit ratio of 1.06 ($2.30 million of cost/$2.16 million of benefit). Since this is slightly 14 more than 1.0, it has a slight negative benefit to customers from a net present value 15 perspective. In the long term there are more savings than simply quantifiable costs. 16 There are also societal benefits that are difficult to put a price on; such as impacts of 17 global climate change from continued combustion of fossil carbon fuels, eliminating reliance on 18 foreign oil, and the potential added cost to electrical power caused by the development of a 19 carbon tax. As an environmentally conscious water utility, Cal Water has a strong desire to find 20 ways to reduce our carbon footprint, develop sustainable power supplies, and provide savings 21 for our customers through reduced power costs; provided that these projects are economically 22 feasible. We believe that our proposed project is economically feasible. Cal Water 23 recommends that the CPUC approve the project as proposed. 24 Attachment – GO 52229 1 GO Solar Project 25

26 63934 – Pipeline Decision Support System

27 In 2012, the DRA and Cal Water conducted a pilot Condition Based Assessment study 28 on the Stockton district’s pipelines in order to provide data to better support future pipeline 29 replacement decisions. The Pipeline Decision Support software (Riva Modeling) was used to 30 analyze data and the condition of the distribution system. The results from that pilot project 31 were presented to the DRA along with Cal Water’s intention to use this process for the 2015 32 GRC. DRA recognizes and agrees with Cal Water’s intentions by citing the new condition 33 based software and process in all district reports (e.g. Bakersfield DRA RO Report, p. 7-16, line

1 13).

2 The Pipeline Decision Support software looks at both pipeline condition & pipeline 3 criticality and will serve as the foundation for the new risk based pipeline replacement program 4 piloted with the DRA in 2012. The software is necessary to analyze the large volume of pipe 5 data, leak data, and to systematically prioritize projects.

7 64057 – Enterprise Reporting and Analysis

8 This project will expand the use of the Cal Water Business Intelligence (BI) System 9 delivering (almost) real time monitoring, which will enable Cal Water decision-makers to 10 promptly identify deficiencies and risks, and take corrective action. The project will deliver new 11 metrics and key performance indicators in the critical area of operations, backflow prevention, 12 customer service web portal, and material management. The project will also refine and expand 13 metrics and key performance indicators for financials management, customer service, 14 engineering operation, asset management, and water quality and laboratory reporting.

15 Driven by both corporate objectives and regulation, Cal Water is working towards 16 increased financial and operational monitoring. The project will deliver enhanced reporting for 17 goals such as General Order 103-A (focus on customer service) and General Order 156 (focus 18 on supplier diversity). The enhanced reports will serve to streamline the report generation 19 process, increase report accuracies, and enable decision-makers to effectively gauge how the 20 organization is meeting its goals and subsequently adjust the priorities.

21 Cal Water has completed three phases of implementation. Each of these projects 22 delivered new functionality and reports. These early projects focused primarily on financials 23 management, customer service, engineering operation, and laboratory reporting and are 24 specifically referenced as the following projects:

25 • 21102 – Enterprise Reporting and Analysis (Phase I) 26 • 58934 – Enterprise Reporting and Analysis (Phase 2) and 27 • 75513 – Business Intelligence (Phase 3)

28 The proposed project will deliver new improved performance tracking for these areas as 29 well as new reports and performance indicators for operational data, backflow prevention, 30 customer web portal analytics, and material management. The project will also enable Cal 31 Water decision-makers to efficiently and rapidly respond to and address poor services. This

1 functionality doesn’t currently exist, resulting in poor visibility where key issues linger for long 2 periods of time before decision makers are made aware of the challenges. 3 Cal Water’s leadership is putting in place new processes to regularly review the business 4 intelligence metrics and key performance indicators with staff. Indicators that do not meet Cal 5 Water’s performance targets will need to be justified and corrective action will need to be put in 6 place. These business intelligence review processes are new to Cal Water. The proposed 7 project will deliver the necessary metrics and key performance indicators required to support the 8 new processes. The proposed new dashboard reports will include: 9 • Tracking of Capital Budget 10 • Tracking of headcount (permanent, temporary, vacant) 11 • Twelve months of customer expense, operating expense, maintenance, A&G, net 12 income with most recent budget 13 • Tracking of purchased power and pump tax per acre foot 14 • Tracking of Backflow Device Surveys and Testing 15 • Updated General Order 103-A reporting 16 • Tracking of requisitions and purchase orders and associated changes. 17 • Tracking of treatment plant operations and performance

18 The proposed project will deliver standard performance indicators enabling Cal Water to 19 benchmark its performance with other similar utilities.

20 DRA concluded that the project is unnecessary because DRA contends “Cal Water is 21 already utilized a financial status dashboard.” Cal Water disagrees and contends that this 22 project will enhance the functionality of the existing dashboard and this is a natural progression 23 of the first three phases of the project. In order to achieve the full potential of this system to 24 benefit customers, Cal Water requests the Commission to approve this project. 25

26 64072 – Enterprise Reporting and Analysis

27 DRA lumped their recommended disallowance of this project with the recommended 28 disallowance of PID 64075. These are two different projects. This project is essentially a 29 software update to ameliorate the end of Oracle support for this product. Cal Water requests 30 Commission approval for this software upgrade.

31 The project will upgrade Cal Water’s existing Oracle Business Intelligence Enterprise 32 Edition 10G to 11G. The application will also be migrated from Microsoft SQL database to 33 Oracle Database running on recently deployed Cal Water servers resulting in increased 34 performance and stability. The current version of Oracle Business Intelligence is not compatible 45

1 with these newly deployed high performance servers.

2 Migrating the business intelligence application to the high performance servers is critical 3 since the amount of data being loaded is increasing and the available time to perform the data 4 load is shrinking. Data is loaded into the business intelligence database every night from the 5 source system databases: PeopleSoft Financials, PeopleSoft RMS, PowerPlant, Maximo 6 CMMS, LabVantage LIMS, etc. The PeopleSoft loads are scheduled after the critical 7 PeopleSoft Financials and PeopleSoft RMS nightly jobs are completed (typically between 2 AM 8 and 4 AM). The loads also need to be completed before staff start their daily activities (between 9 7 AM and 8 AM). If the loads are not completed in time, it will impact the PeopleSoft systems 10 performance impacting staff from the Accounting, FP&A, and Customer Service departments. 11 Currently, when the load is still running past 7 AM, it is aborted and the data is not loaded 12 resulting in critical daily report not reflecting prior day activities. As new report requirements are 13 requested, additional data needs to be loaded resulting in longer loads. The high performance 14 servers will substantially reduce the load time and enable a) completion of all loads prior to 7 15 AM and b) expand loads with additional necessary data.

16 Cal Water uses Oracle Business Intelligence Enterprise Edition 10G. As of Oct 15, 17 2012, Oracle set the end of support (premium) to July 2013 and (extended) by July 2015. Cal 18 Water will no longer receive new program updates, fixes, security alerts, and critical patch 19 updates resulting in increased security vulnerability (the Business Intelligence application 20 includes critical customer data, financial data, and employee data). Additionally, the Business 21 Intelligence solution will eventually stop being compatible with newer versions of Cal Water’s 22 other core applications such as Microsoft Office and Internet Explorer (also increasing security 23 vulnerability due to end of support of these applications).

24 Cal Water uses Oracle Business Intelligence Procurement & Spend Analytics and 25 Financial Analytics to easily connect to the PeopleSoft Financials and Procurement system. The 26 PeopleSoft Financials and Procurement system is scheduled to be upgraded in FY 2014/2015. 27 This upgrade is not compatible with the current Oracle Business Intelligence Enterprise Edition 28 10G. Failure to upgrade the Business Intelligence system would result in considerable custom 29 development.

30 The Customer Care and Billing system which is scheduled to be implemented in FY 31 2013/2014 is not (out-of-the-box) compatible with the Oracle Business Intelligence Enterprise 32 Edition 10G. Failure to upgrade the Business Intelligence system would result in considerable 33 custom development and reduced functionality to the end-users. 46

1 The proposed HR and Healthcare dashboards/reports, the new scorecard and strategy 2 management functionality, and the proposed enhancements to the Customer Service and 3 Financials reports are not intended to replace existing reports; they are intended to enable Cal 4 Water a) to improve data-driven decisions and b) to rapidly respond to change in performance 5 indicators resulting in improved customer service and increased operational efficiencies. The 6 new alert management functionality will automatically notify decision makers when critical limits 7 are broken. The new scorecard and strategy management will provide decision makers with up- 8 to-date information about how the organization is meeting its goals and objectives including 9 critical customer service and water quality metrics enabling rapid response. 10 Attachment – GO 64072 1 Oracle lifetime support middleware 11

12 64098 – Enterprise Recruiting Solutions 13 The current recruitment process (from job posting to on-boarding) is manual, slow and 14 inefficient, and prone to errors. HR staff have to manually duplicate data (posting data, 15 applicant data, and selected candidate data) resulting in a slower recruitment process and on- 16 boarding process. As a result, selected candidates have occasionally declined the job offer as 17 competing job offers from other organizations were received more promptly. The project will 18 deliver a more effective recruitment process enabling Cal Water to move rapidly with its 19 recruitment in a highly competitive job market. 20 The project migrates the full recruitment process into Cal Water’s existing PeopleSoft 21 HCM system resulting in a fully integrated process. Current recruitment software (Taleo) will no 22 longer be used resulting in a $24,000 annual software maintenance saving. 23 Explanation 24 The current process is that Cal Water uses Taleo, an Oracle product, to manage 25 recruiting and applications. Jobs are posted on job boards such as Monster.com, Dice.com, 26 and other job boards. Applications are consolidated manually by the recruiter and loaded to 27 Taleo. Applications that do not come through Taleo are manually entered into Taleo by HR 28 staff. There is no connection between Taleo and the PeopleSoft HCM system, which houses 29 the employee records. When the successful candidate is selected, it is another manual process 30 to migrate the candidates’ information from Taleo to PeopleSoft. The current license fees for 31 the Taleo system is approximately $24,000 annually. The estimated annual support for the 32 PeopleSoft e-Recruitment solution is $15,840. The project will result in an annual savings of 33 about $8,000 to the Operating budget.

1 Additionally, the current expense for Taleo ($24,000) is being absorbed by the Human 2 Resources department. It is not in rates. At a minimum, the Operating expense of $24,000 3 annual maintenance support that was submitted as an Operating increase should be approved if 4 this project is not approved. This will cover the cost of the current solution, Taleo. 5 Attachment – GO 64098 1 Cost Estimates 6 Attachment – GO 64098 2 Taleo Recruiting 7

8 64133 – Enterprise Performance 9 The project will deliver critical employee performance management functionality. The 10 current system used to administrate employee performance has limited functionality and 11 requires inefficient processes including duplication of data stored in the HR system. By 12 implementing employee performance into Cal Water’s existing HR system, the project will 13 deliver an annual saving of $22,000. 14 Cal Water is currently using Taleo Performance Management as its performance 15 management system. However, this system has limited functionality including limited approver 16 levels, inability to “push” reviews for terminated employees to archived status, and no interface 17 with our current PeopleSoft HRIS system which houses all employee data. A more fully- 18 functional system will provide for multiple approvers, better archiving capability, interface with 19 PeopleSoft fully to eliminate duplicate entry of merit information, integrate with and support our 20 new workforce architecture and compensation program, and support our “One Team” approach 21 by integrating the bargaining unit employee performance evaluations into a new system. In 22 addition, Cal Water has been audited four times in the last three years by the Department of 23 Labor regarding our hiring practices. Up to this point, we have passed each phase of the audit 24 satisfactorily. Unfortunately, it took many hours to gather the data required to complete the 25 audit. We are confident that an enterprise system which was capable of integrating with our 26 current PeopleSoft system and had a more robust capability would have significantly reduced 27 the hours required to gather all of the information necessary to pass the audit successfully. 28 As a result of the audit concern, Cal Water has implemented Taleo performance 29 management on a trial/limited basis for salaried employees only. Union employees are still 30 reviewed on paper and the paper records are stored by HR.

2 64176, 64179 – PC – New Complement 3 Cal Water requested 54 new employees to be hired between 2014 and 2015 (see list 4 below). Of the 54 employees requested, only 44 will require dedicated access to a computer; 5 they work primarily in the office and require a dedicated computer to access Cal Water’s 6 applications. The remaining 10 complements work primarily in the field and do not require 7 dedicated access to a computer (they use existing shared computers). 8 The purchase of the 44 computers is proposed to be split between 2014 (Project ID 9 64176) and 2015 (Project ID 64179). 10 Cal Water recognizes that DRA has contested some of these positions. Cal Water 11 therefore proposes that when a final number of positions has been authorized by the 12 Commission, that that Commission likewise authorize a corresponding adjument in these 13 projects to reflect the addition of additional computers. 14 15 List of GRC12 Complements Requiring Computers 16 1. Audit Coordinator (Department = GO) 17 2. Pension Analyst (Department = GO) 18 3. Sr. IT Auditor (Department = GO) 19 4. Senior Accounts Payable Clerk (Department = GO) 20 5. Regulatory Cost Analyst (WRAM \ MCBA Emphasis) (Department = GO) 21 6. Regulatory Cost Analyst (Memo & Balancing Acct. Emphasis) (Department = GO) 22 7. Financial Planning & Analysis Analyst (Department = GO) 23 8. Risk Management Analyst (Department = GO) 24 9. Continuous Improvement Assistant (Department = GO) 25 10. Environmental Health & Safety Project Manager (Department = GO) 26 11. Environmental Health & Safety Project Manager (Department = GO) 27 12. Tariff & Compliance Manager (Department = GO) 28 13. Enterprise Asset Management Supervisor (Department = GO) 29 14. Enterprise Asset Management Technician (Department = GO) 30 15. Enterprise Asset Management Technician (Department = GO) 31 16. Engineering Assistant (GIS) (Department = GO) 32 17. Real Estate Acquisition Specialist (Department = GO) 33 18. Cost Estimator (Department = GO) 34 19. Production and Tank Maintenance Engineer (Department = GO) 35 20. SCADA Project Manager (Department = GO) 36 21. Operational Data Management System Data Base Administrator (ODMS DBA) 37 (Department = GO) 38 22. Software Lead Engineer (Department = GO) 39 23. Design Lead Engineer (Department = GO) 49

1 24. Human Machine Interface/Program Logic Controller (HMI/PLC) Programmer 2 (Department = GO) 3 25. Electrical Mechanical Superintendent (Department = GO) 4 26. Electrical Mechanical Technician (Department = GO) 5 27. Electrical Mechanical Technician (Department = GO) 6 28. Business & Workflow Analyst (Department = GO) 7 29. I.T. Security Specialist (Department = GO) 8 30. I.T. Applications Analyst (Department = GO) 9 31. Records Management System Administrator (Department = GO) 10 32. Clerk (LIRA Data Entry PT) (0.5 FTE) (Department = GO) 11 33. LIRA Manager (PT) (0.5 FTE) (Department = GO) 12 34. Diversity Supplier Manager (Department = GO) 13 35. Customer Service Representative 5 (Department = BK District) 14 36. Customer Service Representative 5 (Department = BK District) 15 37. Customer Service Representative 5 - 2015 (Department = BK District) 16 38. Distribution Superintendent (Department = BAY District) 17 39. Foreman - Fire Hydrant Maintenance (Department = BAY District) 18 40. Utility Worker Relief Certified Pump Operator (Department = BAY District) 19 41. Foreman - Fire Hydrant Maintenance (Department = RD District) 20 42. Inspector (Fire Service Inspections) (Department = RD District) 21 43. Superintendent (Department = RD District) 22 44. Customer Service Representative 4 (CSR-4) (Department = CH District)

23 24 List of GRC12 Complements Not Requiring Computers 25 45. Operations Maintenance Worker (Department = BK District) 26 46. Operations Maintenance Worker (Department = BK District) 27 47. Collector - 2015 (Department = BK District) 28 48. Meter Reader - 2015 (Department = BK District) 29 49. Operation Maintenance Worker (Department = BAY District) 30 50. Operation Maintenance Worker (Department = BAY District) 31 51. Inspector (Department = BAY District) 32 52. Pump Operator / Operations Clerk (Graveyard Shift) (Department = RD District) 33 53. Pump Operator / Operations Clerk (Swing Shift) (Department = RD District) 34 54. Inspector – Bear Gulch District (Department = BG District)

35 64214 – 4 Portable Booster Pumps 36 The replacement of the identified 4 portable booster pumps, along with the additional 37 unit is highly critical to both meet: emergency operations protocol and California Air Resource 38 Board (CARB) regulations. Although DRA suggest the units should be budgeted under 39 individual districts, Cal Water’s emergency operations are directed by the General Office, and all 40 associated assets are under GO authority. In addition, the units were designed to be housed in

1 a “home district”, but are available to be moved to other districts during emergency situations. 2 All maintenance expense associated with the units is a GO cost as stipulated by the company 3 Operations Manual. 4 It is the responsibility of the Cal Water to provide potable water operation 24 hours a 5 day, 7 days a week. Therefore emergency and back-up equipment, which meets state exhaust 6 regulations, is required to fulfill the responsibility. Cal Water has adequately assessed the 7 demand for Tier 4 compliant diesel engines, and firmly believes in the timing of the project. In 8 addition, the units will be placed into service once received. Unfortunately, there was a 9 communication disconnect with the DRA where they believed the units would not be placed into 10 service until 2017. As with any replacement emergency equipment, the assets will be placed 11 into service when acquired to ensure customers have water service through reliable back-up 12 equipment.

14 64294 – Replace SCADA Hardware and Software

15 DRA’s report recommends deferring the SCADA system replacement to a future rate 16 case. Cal Water submitted its SCADA Master Plan and proposed projects showing that the 17 SCADA system replacement was scheduled for a future rate case but that preliminary design 18 work and planning were required in order to replace the SCADA system at that time. If Cal 19 Water were to defer the planning and design effort to a future rate case that would delay the 20 replacement plan for another three years beyond that. At that point neither the hardware nor 21 the software would be maintainable and there would be a significant risk to Cal Water’s 22 operation including water quality violations, loss of water, and overflow of tanks. Because of the 23 time necessary to plan, design, and implement a major SCADA system replacement such as 24 the one Cal Water is proposing to undertake, it is necessary to begin the planning and design 25 phase well in advance of the end of life of the product in order to maintain the continuity of the 26 control and operation of Cal Water’s water systems. Delaying the initial design effort to a future 27 rate case would delay the replacement until after the end of life of the SCADA hardware and 28 software. The project should be approved in rates.

30 64501, 64504, 64511 – Enterprise Application Integration

31 DRA draws the conclusion that Cal Water has already implemented enterprise class

1 business applications and concludes that this project in unnecessary. DRA is wrong here, 2 because without this software, Cal Water will experience many problems and customers will not 3 recognize benefits.

4 To reiterate the project will deliver critical integration between Cal Water’s core software 5 solutions: accounting/financial systems, customer service systems, human resources & payroll 6 systems, purchasing and inventory systems, engineering & maintenance systems, and 7 operational systems. These systems lack integration resulting in duplicated data entry, overly 8 complicated user interfaces, lack of data granularity resulting in limited analysis, and poorly 9 automated business processes often resulting in absence of follow-up to address items with 10 deficiencies. Cal Water has 100s of paper forms which are used in the field and in the office to 11 collect data. The integration project will convert these forms to online forms built with workflows 12 to automate approval process, assignment, and follow-up. The data will be automatically routed 13 to the appropriate software solutions.

14 The integration project will enable Cal Water to leverage existing advanced integration 15 technology: Service Oriented Architecture (SOA). The technology will enable Cal Water 16 developers to build advanced business processes outside of the core software solutions 17 (PeopleSoft Financials, Procurement, HR-Payroll, Customers Service, Mobile Workforce; IBM- 18 Maximo; Esri; etc).

19 The implementation of advanced business processes and improved execution, management, 20 and monitoring of these processes will enable Cal Water:

21 • To improve delivery of Customer Service 22 • To improve management and maintenance of Cal Water Assets 23 • To improve data collection and analysis 24 • To improve financial modeling 25 • To improve project submission and tracking 26 • To improve resource management and coordination

27 This project would focus on establishing the program framework including SOA 28 Guidelines and Principles, Integration Gap Analysis, SOA Governance Model, SOA 29 Architecture, and configuring the SOA software. This project (year 1 of 3) would also begin the 30 implementation of key integration functionalities. 31 • CWS has implemented many best-of-breed software solutions: Maximo CMMS/EAM; 32 Esri ArcGIS; LabVantage LIMS; PeopleSoft RMS, PeopleSoft Financials, Procurement, 33 and HR; Power Plant; etc. Although these applications offer some of the best

1 functionality in their areas, they are not integrated with one another. The standard 2 software architecture requires these software applications to be integrated enabling: 3 o Single entry of data/transaction 4 o Increased accuracy (due to single entry) 5 o Increased user buy-in (due to single entry) 6 o Increased data granularity enabling advanced analysis

7 The benefits of the use of Service Oriented Architecture (SOA) technology are: 8 • Development code can be reused (example: code for timesheet submission 9 between the Mobile Workforce and HR-Payroll systems will be also used 10 between IBM-Maximo and HR-Payroll systems): The reuse of development code 11 is not currently possible as it is built within the core software solutions. 12 • Development code will be mostly unaffected by software upgrades: custom 13 development code in the software solutions requires expensive updates and 14 validation anytime the core software solutions are upgraded. With the use of 15 integration technology (SOA), the code which is hosted outside of the core 16 software solutions is mostly unaffected by the upgrade; only requires limited 17 updates and validation. 18 • Enable advanced integration between more than two software solutions: 19 business processes such as Leak Work Order require integration between 20 PeopleSoft Financials, Inventory Management, PeopleSoft RMS and MWM, Esri 21 ArcGIS, and IBM Maximo CMMS. This level of integration is not possible without 22 the use of advanced integration technology (SOA). The project will deliver 23 improved processes and functionality enabling field workers to view, update, and 24 document all Leak Work Order activities (complete work order, submit timesheet, 25 track material used, capture leak information, take photos, and markup drawings) 26 from a single page. 27 • Deliver increased redundancy and stability: the advanced integration technology 28 (SOA) is built on a robust architecture delivering redundant infrastructure, 29 advanced performance monitoring and notification, and advanced error handling. 30 Without the use of SOA, problems with the transmission of integrated data are 31 hard to detect, troubleshoot, and resolve. 32 • Cal Water field workers are required to log into multiple software solutions in 33 order to document their work resulting in decreased wrench time. Integration key 34 objective is to provide office and field workers with software applications 35 requiring single entry where data migration is seamless to the user. 36 • Cal Water customer service personnel cannot easily view active or schedule 37 activities (customer field orders and asset work orders). The Integration will 38 deliver a streamlined interface enabling customer service personnel to quickly 39 view the status of field activities. 40 • CWS current architecture is limited due to lack of integration resulting in: 41 o CMMS Work Order and Asset costs are not fully captured (require integration 42 between CMMS and PeopleSoft Procurement for materials and services 43 data). 53

1 o CMMS Asset database is limited to station assets – require distribution 2 assets (require integration between CMMS and GIS). 3 o Leak work orders information is manually duplicated in CMMS, Leak 4 Database, and RMS (require integration between CMMS, GIS, and 5 PeopleSoft RMS) 6 o CMMS maintenance activities are not optimized based on equipment run 7 hours (require integration between CMMS and SCADA). 8 o Process to update the Hydraulic Model is very labor intensive (require 9 integration with CMMS, GIS, SCADA). 10 o Inspection data is manually duplicated into custom applications (require 11 integration with CMMS). 12 o Absence management is duplicated into RMS, CMMS 13 o Addresses are not propagated to PeopleSoft and FACTS 14 o Position changes are not propagated to PeopleSoft, RMS, and CMMS 15 o On boarding process requires manual configuration in each software 16 solutions instead of single entry with integration

17 In summary, SOA enables Cal Water employees to easily access the information (as- 18 built, plat maps, etc) they need to perform their jobs, which results in faster and better customer 19 service. Additionally, it allows the employees to accurately record asset maintenance records, 20 which is crucial in building Cal Water’s preventive maintenance program.

22 64611, 21104 – Customer Care and Billing 23 Cal Water requests that the CCB project be allowed in ratebase starting in 2014 versus 24 treating it as an advice letter project. The project is currently on track to be completed in 2014. 25 However, should these project be given advice letter treatment as suggested by DRA Cal Water 26 would like to request a Tier II advice letter option. Project 21104 was previously approved in the 27 2009 General Rate Case by the Commission. 28 Project 64211 is the second phase of the Customer Care & Billing (CC&B) implementation. The 29 first phase of the project (PID 21104) included the purchase of the software and hardware, and 30 the configuration of the hardware. This project focuses on the actual implementation and 31 configuration of the CC&B software. 32 Overall implementation of CC&B has been delayed due to resource availability constrains. The 33 new target date for the completion of the project is July 2014. 34 Cal Water will incur an annual maintenance expense of $384,257.94 for the CCB Software 35 starting in 2014 with an annual escalation of 3% for the subsequent years. This replaces the 36 existing maintenance expense for the previous version of the billing system (RMS).

1 Full Amount for the CC&B implementation = $7,655,704 2 Phase 1 (PID 21104) = $4,000,000 3 Phase 2 (PID 64611) = $3,655,704 4

5 64810 – GO Landscaping

6 Cal Water maintains its need for this project. Cal Water’s goal in keeping with a 7 conservation approach is to use as little water and energy as possible on the campus. This 8 project is the first of five designed to lower water usage and maintenance costs by first replacing 9 a very inefficient and leaking fountain centerpiece. Although seemingly fine on the outside, this 10 fountain currently leaks badly and is losing over 2,500-19,000 gallons per month through 11 leakage and evaporation. Please see attachments for water loss from January through March 12 of 2013. Cal Water did not have these leak records at the time of the original justification, but 13 since installing recording meters on-campus (previously noted in data request), it is clear that 14 the fountain is leaking.

15 Cal Water did not provide full costs for the total landscaping build out because the intent 16 is to capitalize this first project, and then evaluate the results before proceeding to smaller “as 17 needed” projects to be completed as time and budget allow. This process has previously been 18 utilized by installing no mow grass where the temporary portable units were residing and has 19 already realized water and maintenance savings. Previously the grass in this area was 20 maintained weekly, and now it only needs maintenance 2-3 times a year. Pursuing an overall 21 plan will allow small pieces to be done individually with the goal to create the final product. The 22 first piece is the most capital intensive, and thus is being asked for as a capital project. The full 23 savings will not occur until the final plan is implemented, but partial savings will grow as 24 individual pieces are completed.

25 The true savings of just the fountain replacement are not known at this time as the 26 current fountain maintenance costs are wrapped into the overall campus maintenance costs. 27 Removing the weekly need to clean the fountain due to dust, mowing and seasonal changes will 28 obviously have a strong effect on lowering the maintenance costs. Additionally, chemicals are 29 currently needed to clean the fountain and prevent moss, which will not be required with the 30 new pond. Removing the fountain, will also dramatically reduce the amount of water lost 31 currently flowing to the fountain.

32 Cal Water advises its customers to use conservation and reduce water and energy

1 usage. Cal Water seeks to do the same at the G.O. campus by removing a leaking fountain and 2 initiating a plan to reduce water and maintenance costs.

4 65434, 65435, 65436, 65682, 76216, 79553, 79554 - vehicles for new positions

5 Cal Water is requesting these vehicles for new positions and they should be approved 6 by the Commission to be utilized by the new employees once they are hired. DRA has removed 7 these requests because DRA recommends disallowing those new positions. Cal Water 8 requests that the Commission authorize vehicles for positions that it authorizes where a vehicle 9 is required.

11 64948, 64952, 64954, 64959, 65172, 65189, 65191, 65210, 65211, 65414, 65415, 12 65417, 65418, 65425, 65426, 65551, 65557, 65559, 65560 – replacement vehicles for years 13 2013 through 2015 for existing vehicles that will exceed 120,000 miles

14 Cal Water is requesting these replacement vehicles for existing ones that are forecasted 15 to exceed 120,000 miles in the next three years. DRA recommends disallowing these vehicles 16 because of the use of these vehicles by GO employees, which includes personal miles. GO 17 employees provide support to district offices that are located throughout the state of California 18 and frequent travel by company vehicles is a practical use for Cal Water business. Cal Water 19 contends that these should be approved. Please see the global rebuttal section regarding 20 personal miles for company vehicles. 21 For the larger vehicles, Cal Water is requesting to replace some at 120,000 miles or 22 even at a lower mileage due to heavy use of the engines because of frequent idling, which is not 23 reflected in the odometer reading. The wear and tear effects of idling are mentioned in vehicle 24 manufacturers’ handbooks and suggest that extreme use and weather conditions do affect the 25 life of any vehicle. The State of California Fleet Handbook (Department of General Services, 26 http://www.ofa.dgs.ca.gov/) has the following guidelines: 27 A state-owned vehicle may be disposed of or replaced when it is determined that it 28 would be cost-effective to do so, regardless of age or mileage. All vehicles being disposed of 29 require a Property Survey Report (STD. 152). An evaluation will be made by an Inspector of 30 Automotive Equipment to determine whether a vehicle should be disposed of or can be safely 31 and economically continued in service. The decision whether to retain, reutilize, or dispose of

1 any vehicle not meeting the minimum replacement criteria shall be based on an inspection 2 taking into account the following factors: 3 4 • Current mechanical condition. 5 6 • Previous maintenance and repair record. 7 8 • Extent of needed repairs and availability of parts and life expectancy of vehicle after repair. 9 10 • Current sale value. 11 12 • Cost and availability of replacement unit and accessories. 13 14 • Owning agency’s ability to replace unit. 15 16

17 65496 – Automatic Gates

18 Cal Water proposes this gate modification projects to offer better safety and security for 19 General Office employees and visitors. Cal Water also disputes various assumptions that has 20 made regarding this project and Cal Water believes DRA did not fully understand the projects as 21 solutions DRA offered would impact vehicle and pedestrian traffic or drastically increase the risk 22 of an auto accident and injury. DRA contends:

23 “That distance (30’) is more than long enough to accommodate at least 24 two or possibly three vehicles depending on their size.”

25 And: 26 “While DRA certainly does not dispute the necessity of keeping 27 unauthorized individuals off the Company's premises, it does dispute the 28 Company's reasoning for not modifying the existing gate so that it 29 remains closed during business hours.”

30 This site receives deliveries on a daily basis by vehicles of up to 65’ in length. Moving 31 forward with the DRA’s recommendation would create a vehicle and pedestrian hazard by 32 blocking the roadway, sidewalk, and outbound vehicle movement until the driver was granted

1 access to the facility. A typical Toyota Camry is approximately 16’ long; two of these common 2 vehicles would not fit in the current space between the roadway and the gate without causing a 3 pedestrian and vehicle hazard. DRA agrees with Cal Waters need to secure the campus and 4 recommended modification to the gate, but failed to see issues Cal Water designed to avoid. 5 The gate placement virtually eliminates vehicle and pedestrian right-of-way conflict. Simply 6 closing a gate is not a solution as any incident where an employee, customer, or visitor is rear- 7 ended and injured as a result of the backup being caused by the gate being closed, will result in 8 extensive liability for Cal Water and ultimately require that changes to the gate. Finally DRA 9 stated: 10 “In addition, during the on-site field visit, DRA personnel walked through 11 the gate at lunchtime on multiple days and even at that busy hour of the 12 day, there were few, if any, vehicles entering or leaving the GO 13 premises.” 14 This statement is made without any data and assumes that what the DRA witnessed 15 during their very brief visit was typical. The total time spent actually watching the amount of 16 traffic entering or leavening the campus, even after multiple days was more than likely less than 17 10 minutes. This campus is a workplace for over 225 employees and the majority of them drive 18 a vehicle to work. Assuming every employee only drives on campus at the start of their shift 19 and off at the end, and we had no visitors or deliveries, we’d have 550 vehicles driving through 20 the gates daily. Cal Water requests that the Commission approve this logical project. 21

22 67591, 67593, 67595, 67596, 67597, 67598, 67599, 67600, 67601, 67602, 67604 23 Microwave Link 24 DRA discusses SCADA generally then observes: Since CWS has not demonstrated any 25 tangible ratepayer benefit resulting from these projects coupled with the fact that the initial 26 phase of the SCADA replacement project in not anticipated to be placed into service until the 27 very end of Escalation year 2015 … DRA recommends that the Microwave Backbone be 28 deferred until a future GRC. In fact, the Westin study and our submissions show a substantial 29 ratepayer benefit. The microwave backbone will touch on all aspects of Cal Water 30 communication technology improvements for many years to come. The implementation costs 31 are largely covered by savings in the SCADA program but additional savings are expected from 32 reduced dependence on outside telephone companies and the ability to introduce labor-saving 33 but bandwidth sensitive applications like video conferencing and video surveillance.

1 It is important to continue this work in the 2013-2015 rate case so that the redundant network is 2 in place prior to the specification of the replacement SCADA system. Just as the existence of 3 the backbone will shape customer service applications, it will also establish many of the 4 architectural requirements for the SCADA system. Cal Water requests the approval of the inter- 5 district microwave radio network projects in rates. 6

7 67749, 67751, 67752 – Implement Network Management System 8 DRA discusses SCADA generally then observes: Since CWS has not demonstrated any 9 tangible ratepayer benefit resulting from these projects coupled with the fact that the initial 10 phase of the SCADA replacement project in not anticipated to be placed into service until the 11 very end of Escalation year 2015 … DRA recommends that the SCADA Network Management 12 System projects be deferred until a future GRC. 13 DRA offers no reason for recommending disallowing the proposed SCADA Network 14 Management System projects except to say that Cal Water did not include any tangible benefits 15 to the rate payer in its filing. The proposed network management system project is to improve 16 the reliability of the SCADA system by providing centralized monitoring of all of the computer 17 and communication systems that control the water system. This will prevent unnecessary 18 outages of the SCADA system which in the past have led to water quality violations, loss of 19 service, and overflow of tanks. Additionally there are potential fines associated with each of 20 these events that can be avoided by making the SCADA system more reliable. Because there 21 is a tangible benefit to the rate payer, Cal Water requests the network management system 22 projects be approved in rates. 23

24 69930 – Distribution Map Conversion 25 Cal Water request Commission authorization for this project. The main driver for this 26 project is not the Company’s desire to eliminate mapping in CAD. The Company still maintains 27 other mapping in CAD. The main driver for this project is the need to eliminate duplicate 28 mapping updates. When Cal Water updates the same water system information into two 29 different systems (GIS and AutoCAD), it results in data inconsistency and inefficiencies between 30 the maps that are generated from the two systems. Cal Water is finding data inconsistencies 31 and omissions between the atlas maps and the distribution maps because they are generated 32 from two different systems. Currently, Cal Water spends more time on duplicate mapping 33 updates, but it also spend time researching and fixing the issue when discrepancies are found 59

1 between the atlas maps and distribution maps. Cal Water needs to utilize the capability of the 2 new GIS software version to solve our current issue in data inconsistency by performing a single 3 mapping update of our distribution assets in GIS. 4

5 76343 – Coveo Search Enhancements 6 Cal Water has completed this non-specific project for $15,557 and it has been in service 7 since 9/30/2012. The Commission should allow the project because it is used and useful. This 8 project enhance the functionality of Cal Water’s Coveo Search solution which enables users to 9 search of documents through a single user interface, whether it is stored in Cal Water’s Outlook, 10 Intranet, or Fileserver. This project improves the user interface of the Coveo Search solution 11 resulting in enhanced user to search capabilities. This project also improves search 12 performance.

13 6.3 Carryover Projects 14

15 Advice Letter Projects 16

17 Non Specific Carryover Projects

18 30547, 56588, 66973, 69129, 76513, 79960 19 These projects are in use and useful and should not be disallowed or adjusted. 20

PID Description $ 00030547 Break Software $ 11,880 00056588 Install 2 new workstations $ 19,380 00066973 New Surveying Radios $ 4,415 00069129 Patent application $ 14,662 00076513 Rates Copiers $ 9,354 00079960 J405 Mercury Analyzer & Accessories $ 14,371 21

2 49350 – Customer Start/Stop Website 3 This project is in use and useful and should not be disallowed or adjusted. 4 This non-specific project was not closed to utility plant at the end of 2012. This project was not 5 anticipated in the 2009 GRC and Cal Water contends that it is beneficial to the customers. Cal 6 Water believes it is considered controversial by DRA simply because of the timing. 7

8 50409 – Replace Portable Booster – ELA 1 9 This project is in use and useful and should not be disallowed or adjusted.

11 53388 - Software for the OPEX machine and RTL

12 Cal Water has begun work on PID 53388 (Check 21) and intends to complete it in 2013. 13 This project is critical because it will enable Cal Water to continue check processing in the event 14 of a disaster. It should be allowed for the estimated amount of $100,000.

16 56728 – Hyperion Phase 3 – Rates 17 This 2012 project was put into service for $1,053,233. Cal Water contends that this 18 project is in use and useful for utility operations. 19 This project upgraded the Company’s Operational Budgeting Solution, Hyperion 20 Planning, such that the application produces a full set of budgeted financial statements. These 21 enhancements allow for the development of a budgeted balance sheet, cash flow, and 22 advanced financial and treasury modeling, as well as the purchase of the Hyperion HSF module 23 for forecasting of financial statements and debt ratings, as well as capital planning. 24 25 The goal of the project was to implement software, in the minimum amount of time, 26 supporting best practices resulting in repeatable effective and efficient methods to report and 27 track Actual against Budget and the General Rate Case. Purchase additional Hyperion Planning 28 seat licenses for Users. Automate uploading of data from the CPUC Ledger into Hyperion to 29 forecast revenue plus advice letters. Develop Capital Budget forecasting in PowerPlant and 30 create interface to Hyperion Planning to support Balance Sheet forecasting. 31 61

1 The following is a listing of the objectives the project achieved: 2 1. Provide ease of access to data allowing comparison between Actual to Rate Case, 3 and/or Rate Case version(s) to other Rate Case version (submitted to proposed to 4 approved). 5 2. Provide a tool able to budget Balance Sheet and Statement of Cash Flows. 6 3. Update and configure PowerPlant Budgeting module to allow Utility Plant additions and 7 retirements, and Depreciation/ Accumulated Reserve to be included in the Hyperion 8 Planning for Balance sheet forecast. 9 4. Update and configure PowerPlant Budgeting module to forecast capitalized interest for 10 input into Hyperion Planning operating budget 11 5. Set up for the first time and configure PowerPlant Depreciating Forecast Modules 12 6. Provide web based access of users to update data and/or view various worksheets, 13 forms and reports 14 7. Develop Cal Water in house support and administration of the Hyperion system to 15 support the Finance team 16 8. Establish repeatable processes and methods to update actual versus approved rate 17 case for districts and companies. 18 9. Automate actual costs, revenues and statistics uploaded into Hyperion to update reports 19 and comparisons. 20 10. Establish process and methods to upload Rate Case Decision and WRAM / MCBA 21 Advice letters from the CPUC ledger into Hyperion Planning for revenue planning and 22 forecasting. 23 11. Identify appropriate methods that stream line existing business practice for forecasting 24 and planning 25 12. Purchase additional Hyperion Planning seat licenses for Users 26 13. Purchase Hyperion Strategic Finance license for Hyperion Phase 4 project 27 14. Redesign & restructure of departments and accounts within the PeopleSoft hierarchy 28 (chart field) for cost allocation of Pubco shared services, general overhead and 29 employee benefits. 30 The enhancements to Hyperion Planning are necessary to ensure proper finance 31 planning, analysis and the lowest possible cost of debt to the rate payers. Currently the 32 Company enjoys the lowest cost of debt rating among its’ peer group of California water 33 companies, at 6.24% and maintains a credit rating of AA-, resulting in savings to the ratepayer . 34 62

1 59232 – Flushing Tools and Equipment 2 This project is now closed and in service. The project should be allowed for a cost of 3 $8,632. 4

5 68574 – Mobile MCA

6 The project will build on existing Mobile Timecard approval functionality enabling 7 supervisors who work primarily in the field to promptly review and process Contractor 8 Authorizations while working at the work site. The current process requires supervisors working 9 on scheduled or emergency field activities to return to the office to process the Contractor 10 Authorization then return to the work site to supervise the work. Alternatively, the supervisor will 11 create the Contractor Authorization at the end of the day after the work has started. This work 12 around is not preferred as it often leads to missing, incomplete, or incorrect Contractor 13 Authorizations.

14 • On average, 600 Contractor Authorizations are submitted per month. 15 • Contractor Authorizations often need to be cancelled or resubmitted to reflect actual field 16 conditions. For example, a Contractor Authorization can be first submitted as a repair but 17 after the site is excavated, the scope of work regularly needs to be changed to reflect 18 that the repair is a leak. The Mobile MCA will enable the supervisor to cancel the original 19 Contractor Authorization and resubmit a new one reflecting the updated scope of work 20 directly from the site of the repair. 21 • Per our SOX controls, a contractor authorization is to be created in the PeopleSoft 22 system prior to authorizing our contractors to work on the repair. This mobile app will 23 enable the Cal Water supervisors to expedite repairs and restore service to customers.

25 69591 – FCN Collection Agency Automation 26 This project is completed and in service. The total project charges are $31,000. In 27 partnership with FCN, Cal Water’s collection agency, the number of days we send a customer to 28 the collection agency is being decreased from 180 to 90. This greatly improves the success 29 rate for the collection of bad debts. This change requires code changes to the PeopleSoft RMS 30 billing application. Custom code is needed to modify the workflow timings and file creations. 31 Integration with FCN also needs to be built to automate the posting of payments collected by the 32 agency, or to notify FCN of payments collected by Cal Water to accounts delivered to the 33 agency. This is beneficial to customers as it helps keep the uncollectible expense item in each 34 district under control. 63

2 71633 – Itron MVRS upgrade 3 This is a non specific project that is completed and in service. The total project charges 4 are $16,336. This project upgraded Cal Water’s existing MVRS system to a newer version. 5 The old version of MRVS system was not compatible with newer handheld models. Cal Water 6 had been using Itron G5 meter reading handhelds; these units are no longer available for 7 purchase (discontinued by the manufacturer). The newer FC130s meter reading handhelds 8 were not compatible with Cal Water’s current MVRS version requiring a MRVS system upgrade. 9 The MVRS system upgrade was required to maintain support on Cal Water’s MVRS application, 10 and continue to support our company-wide meter reading strategy.

12 71634 – NSF Payments to RMS 13 This project is completed and in service. The goal of the project was to automate the 14 Cash Remittance Supervisor’s daily task of manually cancelling NSF payments. On a daily 15 basis, the supervisor receives a report provided by Paymentech and manually cancels the 16 payments in the RMS billing application. To automate this process, the development team 17 created a script to automatically cancel the NSF payments based on a file delivered to us from 18 Paymentech. This saves the remittance supervisor approximately one hour every day spent 19 cancelling NSF payments. 20 Additionally, Cal Water automated the manual process of updating bank routing 21 information as provided by Bank of America. This was another manual process performed by 22 the remittance supervisor. This task was not always carried out timely, either due to work load 23 or vacations. The risk of not updating the bank information timely is a fine of $5,000, which 24 Bank of America levied on Cal Water on two occasions. Total Project charges = $31,755 25

26 72593 – Ricoh Copier 27 Summary 28 This is a non specific project; project is completed and in service. The total project 29 charges is $18,950. This multi function copier for the new IT Building upstairs room. 30

1 73614 – Micro Lab Autoclave

2 GO Project 73614 is to purchase a replacement microbiological laboratory autoclave. 3 The microbiological laboratory autoclave is used for sterilizing media, reagents and glassware 4 for compliance with the Federal Total Coliform Rule. Our current 30+ years old autoclave is not 5 performing up to standard due to its age and needs to be replaced. 6

7 76533 – Power Plant Upgrade 8 DRA had recommended disallowance of PID 76533 (Upgrade of the Power Plant/Power 9 Tax module to comply with the requirements of regulations TD 9564 and REG-168745-03. The 10 reason for DRA’s disallowance of the project is because it is a non-specific carryover project. 11 Cal Water strongly disagrees with DRA’s proposal. 12 13 As Cal Water describes on page 78 of the General Report, “Cal Water’s non-specific 14 program pertains to a series of projects that cannot be anticipated prior to a General Rate Case 15 filing, but by nature must be completed due to unforeseen requirements.” This project is a 16 classic example of a non-specific project. Cal Water did not anticipate this new regulation 17 becoming effective January 2012. This new regulation codify guidance on the application of IRS 18 sections 162(a) and 263(a) for amounts paid to acquire, produce, or improve tangible property. 19 The Company elected to implement regulations TD 9564 and REG-168745-03 effective January 20 1, 2012 to deduct certain tangible property expenditures as repairs and maintenance in 21 accordance with Treas. Reg. §1.263(a)-4T. 22 23 Cal Water’s Power Plant system was not set-up to handle the complex analysis 24 necessary to calculate the Section 481 or catch-up adjustment which will increase deferred 25 income taxes ($30 million) thereby reducing rate base benefiting the rate payers. Cal Water 26 believes that the completion of this project provided benefit to the ratepayers and therefore Cal 27 Water should be allowed to earn reasonable rate of return. 28

29 6.3.3 Specific Carryover Projects

30 21107 – SCADA Enhancements 31 Project 21107 was approved as part of the 2009 GRC in the amount of $200,000 for Cal 32 Water to make certain capital improvements to its SCADA system over a two year period. 65

1 DRA’s workpapers show this project as mistakenly duplicated and have therefore removed the 2 second year of the project from the carryover amount. This is a mistake as the project was 3 approved in the amount of $200,000 as a two year project and listed as such in our 4 spreadsheets. The project was delayed in completion due to Cal Water working to complete 5 previous projects. The project is nearing completion, the charges are fair and justifiable, and 6 the estimated final cost of the project is on budget. Cal Water requests the commission approve 7 project 21107 in the amount of $200,000 as part of its carryover projects. 8

9 27847 – Bill Payment Kiosks 10 Cal Water believes this project is considered controversial by DRA because of the late 11 completion. This project is currently in progress and nearing completion. It should not be 12 disallowed or adjusted. This project was not closed to utility plant at the end of 2012. The delay 13 in purchasing the original 4 Bill Pay Kiosks was partly due to our further research and 14 development of possible payment channel enhancements or alternatives. We determined 15 through customer surveys and market research that a Kiosk may not be the best first option 16 compared to enhancements of other existing pay channels. We used the project funds to 17 develop a better solution based on customers’ feedback. 18

19 75394 – P2P Development 20 This is a non specific project that is completed and in service. This project was opened 21 to capture capital labor hours associated with enhancements, customizations, and code fixes to 22 the PeopleSoft FSCM 9.0 system. Each of these changes was capital in nature in that we 23 created code, designed pages, and came up with technical solutions to meet a business need 24 or fix a system problem.

25 • Replace 24th of the month report with a custom page in PeopleSoft. The monthly 26 accrual report was replaced with a custom page which will allow district personnel to 27 view outstanding receipts and receive them timely or extend the due date. The page also 28 has audit capability so accounting management can view who has complied with the 29 monthly mandate to review the page and take action. This will help decrease our 30 monthly accrual and was identified as an audit concern by our external auditors, Deloitte. 31 • At the beginning of 2013, the company completely overhauled the allocations process 32 and created new departments and accounts. To comply with these changes, new code 33 was required to create combo edits, task profiles, and validations. This was primarily 34 PeopleCode added to pages within PeopleSoft Financials and is capital in nature. 35 • The Contractor Authorization process was taking several minutes to dispatch and 66

1 slowing down the entire system. The code was tuned to complete in less than one 2 minute and was less taxing on the system. This is a custom program. 3 • The AP Workflow page was changed to show the workflow approval progression. 4 Previously accounting had to run reports and it was not easy to identify whose queue 5 voucher approval was stuck in. The new Workflow page shows the approval status and 6 assignees on the page, which is much more convenient for accounting and saves users 7 time from having to investigate the status. 8 • The fleet vehicle information page was updated to display criteria that were not 9 previously included in the search. This was a requirement from the upgrade to 9.0, but 10 was missed during the upgrade.

11 6.4 Attachments 12 These attachments will follow. 13 Attachment – GO 52229 1 GO Solar Project 14 Attachment – GO 64072 1 Oracle lifetime support middleware 15 Attachment – GO 64098 1 Cost Estimates 16 Attachment – GO 64098 2 Taleo Recruiting

GO_52229_1 Work Sheet #1 - CWS Original Analysis California Water Service Company - Capital Project Cost Impact Analysis

Bidding Firm SPG Solar Base Cost of Project $1,547,804 Rated Power Output 339 kW DC Base Cost + 6% Cap Int + Overhead $1,968,807 Total Annual Power Production 449.552 MWh/yr California Performance Based Incentive $118,650 GO Annual Energy Usage 1,581 MWh/yr Federal Tax Incentive $590,642 based on Total Inflation Rate 6.00% Capital Cost $1,259,515 Depreciation Period 30 Years Quantity 1 (K) Revenue Requirement Rate 13.0% Inflated Electrical Percent Power Covered By Proj. 28.4% Power Expense 2010 $234,000 (A) (B) (C) (D) (E) (F) (G) (H) 2011 $248,040 (J) Annual Capital Reduction to 2012 $262,922 Rate Base Revenue Total Annual Remaining Annual Saved Annual Year Depreciation Cost Customer Federal Income Value Requirement Customer Expense Electrical Expense Electrical Expense Expenditure Tax 2013 $1,259,515 $163,737 $41,984 $205,721 $460,472 ($55,311) $199,440 2013 $278,698 $79,258 2014 $1,217,531 $158,279 $41,984 $200,263 $411,669 $211,406 2014 $295,420 $84,014 2015 $1,175,547 $152,821 $41,984 $194,805 $418,895 $224,090 2015 $313,145 $89,054 2016 $1,133,563 $147,363 $41,984 $189,347 $426,883 $237,536 2016 $331,933 $94,398 2017 $1,091,579 $141,905 $41,984 $183,889 $435,677 $251,788 2017 $351,849 $100,061 2018 $1,049,595 $136,447 $41,984 $178,431 $445,326 $266,895 2018 $372,960 $106,065 2019 $1,007,611 $130,989 $41,984 $172,973 $455,882 $282,909 2019 $395,338 $112,429 2020 $965,627 $125,532 $41,984 $167,515 $467,399 $299,884 2020 $419,058 $119,175 2021 $923,643 $120,074 $41,984 $162,057 $479,934 $317,877 2021 $444,202 $126,325 2022 $881,659 $114,616 $41,984 $156,599 $493,549 $336,949 2022 $470,854 $133,905 2023 $839,675 $109,158 $41,984 $151,142 $508,308 $357,166 2023 $499,105 $141,939 2024 $797,691 $103,700 $41,984 $145,684 $524,280 $378,596 2024 $529,052 $150,455 2025 $755,707 $98,242 $41,984 $140,226 $541,538 $401,312 2025 $560,795 $159,483 2026 $713,723 $92,784 $41,984 $134,768 $560,158 $425,391 2026 $594,442 $169,052 2027 $671,739 $87,326 $41,984 $129,310 $580,224 $450,914 2027 $630,109 $179,195 2028 $629,755 $81,868 $41,984 $123,852 $601,821 $477,969 2028 $667,915 $189,947 2029 $587,771 $76,410 $41,984 $118,394 $625,041 $506,647 2029 $707,990 $201,343 2030 $545,787 $70,952 $41,984 $112,936 $649,982 $537,046 2030 $750,470 $213,424 2031 $503,803 $65,494 $41,984 $107,478 $676,747 $569,269 2031 $795,498 $226,229 2032 $461,819 $60,036 $41,984 $102,020 $705,445 $603,425 2032 $843,228 $239,803 2033 $419,835 $54,579 $41,984 $96,562 $736,193 $639,630 2033 $893,821 $254,191 2034 $377,851 $49,121 $41,984 $91,104 $769,112 $678,008 2034 $947,451 $269,443 2035 $335,867 $43,663 $41,984 $85,647 $804,335 $718,688 2035 $1,004,298 $285,609 2036 $293,883 $38,205 $41,984 $80,189 $841,998 $761,810 2036 $1,064,556 $302,746 2037 $251,899 $32,747 $41,984 $74,731 $882,249 $807,518 2037 $1,128,429 $320,911 2038 $209,915 $27,289 $41,984 $69,273 $925,242 $855,969 2038 $1,196,135 $340,165 2039 $167,931 $21,831 $41,984 $63,815 $971,142 $907,328 2039 $1,267,903 $360,575 2040 $125,947 $16,373 $41,984 $58,357 $1,020,124 $961,767 2040 $1,343,977 $382,210 2041 $83,963 $10,915 $41,984 $52,899 $1,072,372 $1,019,473 2041 $1,424,616 $405,142 2042 $41,979 $5,457 $41,984 $47,441 $1,128,083 $1,080,642 2042 $1,510,092 $429,451 Total Expenditure $2,537,913 $1,259,515 $3,797,428 $460,472 $19,104,298 $15,767,341 $22,033,338 $6,265,997 Net Present Value $2,054,729 $7,264,841 $5,644,520 $7,887,672 $2,243,152

F:\Rates\Rate Case 2012\P Rebuttal\Rebuttal Responses\General Office\Work Sheet #1 - WO52229 GO Solar Project.xlsx GO_52229_1

California Water Service Company SPG Solar

1,750,000

DO NOTHING 1,500,000

1,250,000

1,000,000

750,000 CAPITAL PLUS REMAINING ELECTRICAL 500,000

250,000

(250,000)

(500,000) 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042

Amount Customer will Pay More Amount Customer will Pay Less Total Annual Customer Expense Inflated Electrical Power Expense GO_52229_1 Work Sheet #2 - DRA Revised Version California Water Service Company - Capital Project Cost Impact Analysis

Bidding Firm SPG Solar Base Cost of Project $1,547,804 Rated Power Output 339 kW DC Base Cost + 6% Cap Int + Overhead $1,968,807 Total Annual Power Production 449.552 MWh/yr (2011)-per vendor California Performance Based Incentive $118,650 GO Annual Energy Usage 1,526 MWh/yr (2011) Federal Tax Incentive $590,642 based on Total Inflation Rate 5.30% (1999-2012 Avg) - MSD-09, Q.3(b) Capital Cost $1,259,515 Depreciation Period 30 Years Quantity 1 (K) Revenue Requirement Rate 13.0% Inflated Electrical Percent Power Covered By Proj. 29.45% Annual Power Production / GO Annual Energy Usage Power Expense

(A) (B) (C) (D) (E) (F) (G) (H) 2011 $232,528 (J) Annual Capital Reduction to 2012 $244,852 Revenue Total Annual Remaining Annual Saved Annual Year Rate Base Value Depreciation Cost Customer Federal Income Requirement Customer Expense Electrical Expense Electrical Expense Expenditure Tax 2013 $1,968,807 $255,945 $65,627 $321,572 $590,642 ($87,181) $181,890 2013 $257,829 $75,940 ($345,010) 2014 $1,903,180 $247,413 $65,627 $313,040 $504,570 $191,530 2014 $271,494 $79,964 $233,076 2015 $1,837,553 $238,882 $65,627 $304,509 $506,190 $201,681 2015 $285,883 $84,202 $220,306 2016 $1,771,926 $230,350 $65,627 $295,977 $508,347 $212,370 2016 $301,035 $88,665 $207,312 2017 $1,706,299 $221,819 $65,627 $287,446 $511,071 $223,625 2017 $316,990 $93,364 $194,081 2018 $1,640,672 $213,287 $65,627 $278,914 $514,392 $235,478 2018 $333,790 $98,313 $180,601 2019 $1,575,045 $204,756 $65,627 $270,383 $518,341 $247,958 2019 $351,481 $103,523 $166,859 2020 $1,509,418 $196,224 $65,627 $261,851 $522,951 $261,100 2020 $370,110 $109,010 $152,841 2021 $1,443,791 $187,693 $65,627 $253,320 $528,258 $274,938 2021 $389,726 $114,788 $138,532 2022 $1,378,164 $179,161 $65,627 $244,788 $534,298 $289,510 2022 $410,381 $120,871 $123,917 2023 $1,312,537 $170,630 $65,627 $236,257 $541,110 $304,854 2023 $432,131 $127,278 $108,979 2024 $1,246,910 $162,098 $65,627 $227,725 $548,736 $321,011 2024 $455,034 $134,023 $93,702 2025 $1,181,283 $153,567 $65,627 $219,194 $557,218 $338,025 2025 $479,151 $141,126 $78,067 2026 $1,115,656 $145,035 $65,627 $210,662 $566,602 $355,940 2026 $504,546 $148,606 $62,056 2027 $1,050,029 $136,504 $65,627 $202,131 $576,935 $374,805 2027 $531,287 $156,482 $45,648 2028 $984,402 $127,972 $65,627 $193,599 $588,268 $394,669 2028 $559,445 $164,776 $28,823 2029 $918,775 $119,441 $65,627 $185,068 $600,654 $415,587 2029 $589,096 $173,509 $11,559 2030 $853,148 $110,909 $65,627 $176,536 $614,149 $437,613 2030 $620,318 $182,705 Breakeven Point ($6,169) 2031 $787,521 $102,378 $65,627 $168,005 $628,811 $460,806 2031 $653,195 $192,388 ($24,384) 2032 $721,894 $93,846 $65,627 $159,473 $644,702 $485,229 2032 $687,814 $202,585 ($43,112) 2033 $656,267 $85,315 $65,627 $150,942 $661,888 $510,946 2033 $724,268 $213,322 ($62,380) 2034 $590,640 $76,783 $65,627 $142,410 $680,437 $538,026 2034 $762,654 $224,628 ($82,218) 2035 $525,013 $68,252 $65,627 $133,879 $700,420 $566,542 2035 $803,075 $236,533 ($102,655) 2036 $459,386 $59,720 $65,627 $125,347 $721,916 $596,569 2036 $845,638 $249,070 ($123,722) 2037 $393,759 $51,189 $65,627 $116,816 $745,002 $628,187 2037 $890,457 $262,270 ($145,455) 2038 $328,132 $42,657 $65,627 $108,284 $769,765 $661,481 2038 $937,651 $276,171 ($167,886) 2039 $262,505 $34,126 $65,627 $99,753 $796,292 $696,539 2039 $987,347 $290,808 ($191,055) 2040 $196,878 $25,594 $65,627 $91,221 $824,677 $733,456 2040 $1,039,676 $306,220 ($214,999) 2041 $131,251 $17,063 $65,627 $82,690 $855,018 $772,329 2041 $1,094,779 $322,450 ($239,761) 2042 $65,624 $8,531 $65,627 $74,158 $887,420 $813,262 2042 $1,152,802 $339,540 ($265,382) Total Expenditure $3,967,140 $1,968,807 $5,935,947 $590,642 $18,071,258 $12,725,953 $18,039,085 $5,313,131 Net Present Value $3,412,283 $8,033,409 $5,182,039 $7,345,560 $2,163,520 2,046,361 (2,014,187)

($32,174) 32,174

F:\Rates\Rate Case 2012\P Rebuttal\Rebuttal Responses\General Office\Work Sheet #2 - WO52229 GO Solar Project.xlsx GO_52229_1

California Water Service Company SPG Solar

1,250,000

DO NOTHING

1,000,000

750,000

500,000

CAPITAL PLUS REMAINING ELECTRICAL 250,000

(250,000)

(500,000) 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042

Amount Customer will Pay More Amount Customer will Pay Less Total Annual Customer Expense Inflated Electrical Power Expense GO_52229_1 Work Sheet #3 ‐ CWS Reconfigured Analysis California Water Service Company ‐ Capital Project Cost Impact Analysis

Bidding Firm SPG Solar Base Cost of Project $1,547,804 Rated Power Output 339 kW DC Base Cost + 6% Cap Int + Overhead $1,968,807 Total Annual Power Production 449.552 MWh/yr (2011)‐per vendor GO Annual Energy Usage 1,526 MWh/yr (2011) System Price ($/W DC) $5.81 Inflation Rate 5.30% (1999‐2012 Avg) ‐ MSD‐09, Q.3(b) Depreciation Period 30 Years Quantity 1 (M) Revenue Requirement Rate 13.0% Inflated Electrical Percent Power Covered By Proj. 29.45% Annual Power Production / GO Annual Energy Usage Power Expense

(A) (B) (C) (D) (E) (F) (G) (I) (J) (K) (L) 2011 $232,528 (N) California 2012 $244,852 Annual Capital Federal Tax MACRS Total Customer Rate Base Revenue Depreciation Performance Total Annual Remaining Annual Saved Annual Year Customer Incentive Depreciation Expenditure for Value Requirement Cost Based Customer Expense Electrical Expense Electrical Expense Expenditure (30%) Tax Benefit Project Incentive 2013 $1,968,807 $255,945 $65,627 $321,572 $590,642 $464,341 $118,650 ($852,061) ($670,172) $181,890 2013 $257,829 $75,940 2014 $1,903,180 $247,413 $65,627 $313,040 $313,040 $504,570 $191,530 2014 $271,494 $79,964 2015 $1,837,553 $238,882 $65,627 $304,509 $304,509 $506,190 $201,681 2015 $285,883 $84,202 2016 $1,771,926 $230,350 $65,627 $295,977 $295,977 $508,347 $212,370 2016 $301,035 $88,665 2017 $1,706,299 $221,819 $65,627 $287,446 $287,446 $511,071 $223,625 2017 $316,990 $93,364 2018 $1,640,672 $213,287 $65,627 $278,914 $278,914 $514,392 $235,478 2018 $333,790 $98,313 2019 $1,575,045 $204,756 $65,627 $270,383 $270,383 $518,341 $247,958 2019 $351,481 $103,523 2020 $1,509,418 $196,224 $65,627 $261,851 $261,851 $522,951 $261,100 2020 $370,110 $109,010 2021 $1,443,791 $187,693 $65,627 $253,320 $253,320 $528,258 $274,938 2021 $389,726 $114,788 2022 $1,378,164 $179,161 $65,627 $244,788 $244,788 $534,298 $289,510 2022 $410,381 $120,871 2023 $1,312,537 $170,630 $65,627 $236,257 $236,257 $541,110 $304,854 2023 $432,131 $127,278 2024 $1,246,910 $162,098 $65,627 $227,725 $227,725 $548,736 $321,011 2024 $455,034 $134,023 2025 $1,181,283 $153,567 $65,627 $219,194 $219,194 $557,218 $338,025 2025 $479,151 $141,126 2026 $1,115,656 $145,035 $65,627 $210,662 $210,662 $566,602 $355,940 2026 $504,546 $148,606 2027 $1,050,029 $136,504 $65,627 $202,131 $202,131 $576,935 $374,805 2027 $531,287 $156,482 2028 $984,402 $127,972 $65,627 $193,599 $193,599 $588,268 $394,669 2028 $559,445 $164,776 2029 $918,775 $119,441 $65,627 $185,068 $185,068 $600,654 $415,587 2029 $589,096 $173,509 2030 $853,148 $110,909 $65,627 $176,536 $176,536 $614,149 $437,613 2030 $620,318 $182,705 2031 $787,521 $102,378 $65,627 $168,005 $168,005 $628,811 $460,806 2031 $653,195 $192,388 2032 $721,894 $93,846 $65,627 $159,473 $159,473 $644,702 $485,229 2032 $687,814 $202,585 2033 $656,267 $85,315 $65,627 $150,942 $150,942 $661,888 $510,946 2033 $724,268 $213,322 2034 $590,640 $76,783 $65,627 $142,410 $142,410 $680,437 $538,026 2034 $762,654 $224,628 2035 $525,013 $68,252 $65,627 $133,879 $133,879 $700,420 $566,542 2035 $803,075 $236,533 2036 $459,386 $59,720 $65,627 $125,347 $125,347 $721,916 $596,569 2036 $845,638 $249,070 2037 $393,759 $51,189 $65,627 $116,816 $116,816 $745,002 $628,187 2037 $890,457 $262,270 2038 $328,132 $42,657 $65,627 $108,284 $108,284 $769,765 $661,481 2038 $937,651 $276,171 2039 $262,505 $34,126 $65,627 $99,753 $99,753 $796,292 $696,539 2039 $987,347 $290,808 2040 $196,878 $25,594 $65,627 $91,221 $91,221 $824,677 $733,456 2040 $1,039,676 $306,220 2041 $131,251 $17,063 $65,627 $82,690 $82,690 $855,018 $772,329 2041 $1,094,779 $322,450 2042 $65,624 $8,531 $65,627 $74,158 $74,158 $887,420 $813,262 2042 $1,152,802 $339,540 Total Expenditure $3,967,140 $1,968,807 $5,935,947 $590,642 $464,341 $118,650 $4,762,314 $17,488,267 $12,725,953 $18,039,085 $5,313,131 Net Present Value $3,412,283 Net Present Value $2,297,722 $7,479,761 $5,182,039 $7,345,560 $2,163,520

F:\Rates\Rate Case 2012\P Rebuttal\Rebuttal Responses\General Office\Work Sheet #3 - WO52229 GO Solar Project.xls GO_52229_1

California Water Service Company SPG Solar

1,250,000

DO NOTHING 1,000,000

750,000

500,000

250,000 CAPITAL PLUS REMAINING ELECTRICAL -

(250,000)

(500,000)

(750,000)

(1,000,000) 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042

Amount Customer will Pay More Amount Customer will Pay Less Total Annual Customer Expense Inflated Electrical Power Expense GO 64072 1

ORACLE INFORMATION-DRIVEN SUPPORT

Oracle Lifetime Support Policy Oracle Fusion Middleware GO 64072 1

Oracle Fusion Middleware 8 Table of Contents Oracle Fusion Middleware Releases 8 Application Development Tools 9 Oracle’s Application Development Tools 9 Oracle Cloud Application Foundation 10 Oracle Cloud Application Foundation Releases 10 Oracle Application Grid Releases 11 Oracle’s Tangosol Coherence Releases 12 Oracle’s Sun and Glassfish Application Server Releases 12 Oracle’s Java Releases 13 Oracle’s Sun JDK Releases 13 Business Intelligence 14 Oracle Business Intelligence EE Releases 14 Oracle’s Hyperion Releases 15 Oracle’s HyperRoll Releases 19 Oracle’s Siebel Technology Releases 20 Oracle’s Siebel Applications Releases 20 Master Data Management and Data Integrator 21 Oracle’s GoldenGate Releases 21 Oracle Data Integrator Releases 22 Oracle Data Integrator (Formerly Sunopsis) Releases 22 Oracle’s Sun Master Data Management and Data Integrator Releases 22 Oracle's Enterprise Data Quality Releases 24 Oracle's Data Quality (Formerly Silver Creek) Releases 24 Oracle's Datanomic Releases 25 Oracle Webcenter 26 Oracle WebCenter Portal Releases 26 Oracle’s Sun Portal Releases 27 Oracle WebCenter Content Releases (Formerly Oracle Enterprise Content 27 Management) 27 Oracle’s Stellent Releases (Enterprise Content Management) 29 Oracle’s Captovation Releases (Enterprise Content Management) 30 Oracle WebCenter Sites (FatWire) Releases 31 Identity and Access Management 32 Oracle Identity and Access Management Releases 32 Oracle’s Bharosa Releases 33 Oracle’s Passlogix Releases 34 Oracle’s Bridgestream Releases 34 Oracle’s Oblix Releases 35 Oracle’s OctetString Releases 35 Oracle’s Thor Technologies Xellerate Releases 36 Oracle’s Sun Directory Services Releases 36 Oracle’s Sun Identity and Access Management Releases 36 SOA, EDA, Governance, and BPM Suite 38 Oracle SOA, EDA, Governance, and BPM Suite 38 Oracle’s Sun SOA Releases 39 Application Integration Architecture 57 Oracle’s Application Integration Architecture Releases 57 Oracle’s BEA Releases 58 Oracle’s BEA Releases58

GO 64072 1

Oracle Lifetime Support From Five Years to Forever

Oracle Maximize your support investment, unlock the full value of your Oracle products, and control your upgrade strategy—with the industry’s leading support policy. Fusion Middleware

Simple, predictable, flexible, and the most comprehensive support policy available, the Oracle Lifetime Support Policy helps drive your business success. Oracle’s industry- leading support policy covers your entire technology environment, from database to middleware to applications—an industry first, only from Oracle.

Oracle’s Lifetime Support Policy also puts you in control of your upgrade strategy. Our flexible support policy stages make it easier for you to plan and budget for Oracle’s exclusive product upgrades. You’ll enjoy continued peace of mind, knowing that we’ll always be there to support your business. When it’s time to upgrade, you’ll have rights to major product releases, so you can benefit from Oracle’s technology leadership and keep pace with the world of business.

Expect lifetime support. Expect control of your technology future—with Oracle’s Lifetime Support Policy.

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Oracle Lifetime Support: From Five Years to Forever

Oracle Lifetime Support Policy

With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. It delivers maximum value by providing you with rights to major product releases so you can take full advantage of technology and product enhancements. Your technology and your business keep moving forward together. Premier Support provides a standard five-year support policy for Oracle Fusion Middleware products. You can extend support for an additional three years with Extended Support for specific releases or receive indefinite technical support with Sustaining Support.

Premier Support

As an Oracle customer, you can expect the best with Premier Support, our award-winning, next- generation support program. Premier Support provides you with maintenance and support for Oracle Fusion Middleware products for five years from their general availability date. You benefit from

• Major product and technology releases

• Technical support

• Access to My Oracle Support

• Updates, fixes, security alerts, data fixes, and critical patch updates

• Tax, legal, and regulatory updates

• Upgrade scripts

• Certification with most new third-party products/versions

• Certification with most new Oracle products

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Extended Support Oracle Applications Unlimited: The Choice Is Yours Your technology future is assured with Oracle’s Extended Support. Extended Support lets you stay Oracle Applications Unlimited and the Lifetime competitive, with the freedom to upgrade on your timetable. If you take advantage of Extended Support Policy represent our commitment to deliver an Oracle Superior Ownership Support, it provides you with an extra three years of support for specific Oracle releases for an Experience by protecting and extending your additional fee. You benefit from investment through enhancements to the products and solutions you have licensed. • Major product and technology releases Oracle Applications Unlimited gives you the option to do what is best for your business: • Technical support continue to derive value from your existing applications or upgrade to next-generation • Access to My Oracle Support Oracle Applications, such as those built on Oracle Fusion Middleware, when it makes • Updates, fixes, security alerts, data fixes, and critical patch updates business sense. The choice is yours. • Tax, legal, and regulatory updates

• Upgrade scripts

• Certification with most existing third-party products/versions

• Certification with most existing Oracle products Extended Support may not include certification with some new third-party products/versions.

Sustaining Support

Sustaining Support puts you in control of your upgrade strategy. When Premier Support expires, if you choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as you license your Oracle products. With Sustaining Support, you receive technical support, including access to our online support tools, knowledgebases, and technical support experts. You benefit from

• Major product and technology releases

• Technical support

• Access to My Oracle Support

• Fixes, updates, and critical patch updates created during the Premier Support stage

• Upgrade scripts created during the Premier Support stage Sustaining Support does not include

• New updates, fixes, security alerts, data fixes, and critical patch updates

• New tax, legal, and regulatory updates

• New upgrade scripts

• Certification with new third-party products/versions

• Certification with new Oracle products For more specifics on Premier Support, Extended Support, and Sustaining Support, please refer to Oracle’s “Technical Support Policies.”

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Lifetime Support Policy: Our Commitment to Deliver a Superior Ownership Experience Support does not follow the Lifetime Support Policy. Unless otherwise noted, each stage of support is provided through the last day of the month ORACLE FUSION MIDDLEWARE noted on the included charts. Oracle Fusion Middleware is a portfolio of leading, standards-based and customer-proven software products that spans a For further information regarding specific releases, range of tools and services from JEE and developer tools, to integration services, business intelligence, collaboration, and please refer to My Oracle Support, Sun Connection content management. This comprehensive and well-integrated family of products offers complete support for development, Service, Sun Spectrum Member Support Center, deployment, and management of Service-Oriented Architecture. Sun Solve Online Program

Oracle Fusion Middleware Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

9iAS R2 (9.0.2) Apr 2002 Jul 2005 Not Available Jul 2008

9iAS R2 (9.0.3) Oct 2002 Jul 2005 Not Available Jul 2008

10g (9.0.4) Dec 2003 Dec 2006 Dec 2008 Dec 2009

10gR2 (10.1.2.x) * Jan - Oct 2005 Dec 2011 Not Available Indefinite

Content Management SDK 10gR2 (9.0.4.2.x) Jan - Oct 2005 Dec 2013 Not Available Indefinite

Content Database 10gR2 (10.2.x) Jan - Oct 2005 Dec 2013 Not Available Indefinite

10gR3 (10.1.3x) ** See below See below See below See below

11gR1 (11.1.1.x) *** See below See below See below See below

Portal 11gR1, Forms 11gR1, Reports 11gR1 and Discoverer Jun 2009 Jun 2014 Jun 2017 Indefinite 11gR1 (11.1.1.x) ****

Forms and Reports 11gR2 (11.1.2.x) Oct 2011 Oct 2016 Oct 2017 Indefinite

WebLogic Server 12c (12.1.x) ***** See below See below See below See below

*Includes the following: Containers for J2EE, HTTP Server, Web Cache, Wireless, MapViewer, Sensor Edge Server, BPEL Process Manager, InterConnect, Integration B2B, Adapters, Business Activity Monitoring, Forms, Reports, Discoverer, Portal, Portlet Factory, Personalization, Internet Directory, Single Sign-On, Certificate Authority, Directory Integration Provisioning, Delegated Administration Services, and Developer Suite (Designer, Forms Builder, Reports Builder & Discoverer Administrator). **Includes the following: Application Grid 10gR3, (Oracle Containers for J2EE (OC4J) 10gR3, TopLink 10gR3. Oracle HTTP Server 10gR3), WebCenter 10gR3, Enterprise Content Management 10gR3, Identity and Access Management 10gR3, SOA 10gR3, Business Activity Monitoring 10gR3, Governance 10gR3, Process Management 10gR3, and Data Integrator 10g R3 (10.1.3.x), For specific dates refer to the respective sections in this document. To find a section, refer to the Table of Contents. *** Includes the following: Cloud Application Foundation 11gR1 (WebLogic Sever, Coherence, HTTP Server, Tuxedo, Virtual Assembly Builder), Oracle Web Tier 11gR1, WebCenter Portal 11gR1, WebCenter Content 11g R1, Oracle Identity and Access Management 11gR1, SOA Suite 11gR1, Governance 11gR1, Process Management 11gR1, GoldenGate 11gR1, and Data Integrator 11g R1 (11.1.1.x). For specific dates refer to the respective sections in this document. To find a section, refer to the Table of Contents. **** Until December 2012, support will be provided for restricted use of Oracle Single Sign-on (10.1.4.x) & Delegated Administration Services (10.1.4.x) when used with Oracle Internet Directory 11gR1 for user authentication of Portal 11gR1 , Forms 11gR1, Reports11gR1 and Discoverer 11gR1 application users. Customers are advised to migrate to Oracle Access Management 11gR1 as soon as it is certified with their particular product. ***** Includes the following: WebLogic Server 12c (12.1.x). For specific dates refer to the Cloud Application Foundation Section in this document. To find a section, refer to the Table of Contents.

For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on MyOracle Support .

For previous versions of BEA products, refer to the Oracle’s BEA Release section.

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APPLICATION DEVELOPMENT TOOLS Oracle offers the industry's most complete and integrated set of tools for application development, database development, and business intelligence to support any development approach, technology platform, or operating system.

Oracle’s Application Development Tools

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

JDeveloper 11gR2 (11.1.2) Jun 2011 Jun 2014 Jun 2017 Indefinite

JDeveloper 11gR1 (11.1.1.x) Jun 2009 Jun 2014 Jun 2017 Indefinite

JDeveloper 10gR3 10.1.3.x Jan 2006 Jun 2014 Jun 2017 Indefinite

Application Development Framework 11gR1 (11.1.1.x) Jun 2009 Jun 2014 Jun 2017 Indefinite

Application Development Framework 10gR3 10.1.3.x Jan 2006 Jun 2014 Jun 2017 Indefinite

Application Development Framework 11gR2 (11.1.2) Jun 2011 Jun 2014 Jun 2017 Indefinite

NetBeans IDE 6.9 Jul 2010 Dec 2014 Dec 2017 Indefinite

NetBeans IDE 6.8 Not Available Dec 2014 Dec 2017 Indefinite

NetBeans IDE 6.7.1 Not Available Dec 2010 Not Available Indefinite

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ORACLE CLOUD APPLICATION FOUNDATION Oracle Cloud Application Foundation delivers the most complete, best-of-breed platform for developing your cloud applications. Optimized for high-performance engineered systems, it provides extreme enterprise scale, flexibility to choose between private and public clouds and state-of-the-art management. It is built on standards-based technologies for portability, efficiency, and ease of integration.

Oracle Cloud Application Foundation Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle Cloud Application Foundation 12c Releases

Oracle WebLogic Server 12.1.x Dec 2011 Dec 2016 Dec 2019 Indefinite

Tuxedo 12.1.1.x ***** Aug 2012 Aug 2018 Aug 2020 Indefinite

Oracle Cloud Application Foundation 11gR1 Releases

Jun 2009 – Jun 2014 Jun 2017 Indefinite Oracle WebLogic Server 11g R1(10.3.1 and higher)* Nov 2009 TopLink 11gR1 (11.1.1.x) Jun 2009 Jun 2014 Jun 2017 Indefinite Oracle Coherence 3.6 Jul 2010 Jul 2015 Jul 2017 Indefinite

Oracle Coherence 3.7 Apr 2011 Apr 2016 Apr 2019 Indefinite

Oracle JRockit 6 (1.6)**,*** Jun 2009 Jun 2014 Jun 2017 Indefinite

JRockit Mission Control 4.x Apr 2010 Jun 2014 Jun 2017 Indefinite

JRockit Real Time 4.x Apr 2010 Jun 2014 Jun 2017 Indefinite

Virtual Assembly Builder 11.1.1.x Apr 2010 Jun 2014 Jun 2017 Indefinite

Oracle Tuxedo 11.1.1.x **** Apr 2010 Apr 2016 Apr 2018 Indefinite

* Includes: WebLogic Server 11gR1 (10.3.2 and higher) on JRockit Virtual Edition.

** For earlier releases of BEA products, please see Oracle’s BEA Releases table. Refer to MOS Doc ID 950131.1 for the implications of the Oracle Error Correction Policy and maintenance delivery on WLS 10gR3 (10.3.0).

*** Oracle JRockit 6 (1.6) used stand-alone and not part of the Oracle Cloud Application Foundation 11gR1 will follow the Java SE 6 Lifetime Support Policy dates listed in the Oracle’s Sun JDK Releases section of this document.

**** Includes 11.1.1.x version of the following: Tuxedo System and Application Monitor (TSAM), Services Architecture Leveraging Tuxedo (SALT), Tuxedo Jolt, Tuxedo Mainframe Adapters, Tuxedo JCA Adapter, Tuxedo Application Runtime for CICS and Batch, Tuxedo Application Rehosting Workbench, Tuxedo Application Runtime for IMS.

***** Includes 12.1.1.x version of the following: Tuxedo System and Application Monitor (TSAM), Services Architecture Leveraging Tuxedo (SALT), Tuxedo Jolt, Tuxedo Mainframe Adapters, Tuxedo JCA Adapter, Tuxedo Application Runtime for CICS and Batch, Tuxedo Application Rehosting Workbench, Tuxedo Application Runtime for IMS, Tuxedo Application Runtime for Batch, Tuxedo Message Queue.

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Oracle Application Grid Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Application Grid 10gR3 Releases

Oracle Coherence 3.3 Jun 2007 Jun 2010 Jun 2012 Indefinite

Oracle Coherence 3.4 Sep 2008 Dec 2011 Dec 2013 Indefinite

Oracle Coherence 3.5 Jun 2009 Jun 2014 Jun 2017 Indefinite

Oracle JRockit 6 (1.6) ** , ** Apr 2007 Jan 2014 Jan 2017 Indefinite

Oracle MessageQ 5.0 Nov 1998 TBD TBD Indefinite

Oracle Tuxedo 10.3 (Including Jolt, TSAM, SALT)** Jan 2009 Jan 2015 Jan 2017 Indefinite

Oracle Tuxedo Mainframe Adapters 10 ** Oct 2008 Jan 2015 Jan 2017 Indefinite

Oracle WebLogic Operations Control 10.3 ** Oct 2008 Jan 2014 Jan 2017 Indefinite

Oracle WebLogic Server 10.3 ** Aug 2008 Jan 2014 Jan 2017 Indefinite

Oracle Workshop for WebLogic 10.3 ** Aug 2008 Jan 2014 Jan 2017 Indefinite

Oracle HTTP Server 10.1.3.x Jan - Oct 2006 Jun 2014 Jun 2017 Indefinite

Oracle Containers for J2EE Releases

Oracle Containers for J2EE (OC4J) 10gR3 (10.1.3.x) *** Jan - Oct 2006 Jun 2014 Jun 2017 Indefinite

TopLink 10gR3 10.1.3.x Jan 2006 Jun 2014 Jun 2017 Indefinite

Oracle GlassFish Server Releases

Oracle GlassFish Server 3.0.x Dec 2009 Dec 2014 Dec 2017 Indefinite

Oracle GlassFish Server 3.1.x Mar 2011 Mar 2016 Mar 2019 Indefinite

Oracle Web Tier Releases

Oracle HTTP Server 11.1.1.x Jun 2009 Jun 2015 Jun 2017 Indefinite

Oracle WebCache 11.1.1.x Jun 2009 Jun 2014 Jun 2017 Indefinite

Oracle iPlanet Web Server 7.0.x Jul 2010 Mar 2014 Mar 2017 Indefinite

Oracle iPlanet Web Proxy Server 4.0.x Jun 2010 Mar 2014 Mar 2017 Indefinite

* Oracle JRockit 6 (1.6) used stand-alone and not part of the Oracle Cloud Application Foundation 11gR1 will follow the Java SE 6 Lifetime Support Policy dates listed in the Oracle’s Sun JDK Releases section of this document.

***Includes: Oracle Containers for J2EE, Oracle HTTP Server, Application Server Control, Process Manager and Notification Server and Dynamic Monitoring Service

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Oracle’s Tangosol Coherence Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

2.5.1 May 2005 Dec 2007 Not Available Indefinite

3.0 Jun 2005 Dec 2007 Not Available Indefinite

3.1 Feb 2006 Feb 2008 Not Available Indefinite

3.2 Oct 2006 Oct 2008 Not Available Indefinite

Oracle’s Sun and Glassfish Application Server Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Java System Web Proxy Server 3.6.x Not Available Aug 2013 Not Available Indefinite

Java System Web Proxy Server 4.x 2009 Mar 2014 Mar 2017 Indefinite

Java System Web Server 6.1.x Aug 2003 Aug 2015 Not Available Indefinite

Java System Web Server 7.x Jan 2007 Mar 2014 Mar 2017 Indefinite

Sun Glassfish Communications Server 1.5.x Jul 2008 Jan 2012 Not Available Indefinite

Sun Glassfish Communications Server 2.x Oct 2009 Oct 2014 Oct 2017 Indefinite

Sun GlassFish Enterprise Manager Performance Advisor 1.x Jan 2009 Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Manager Performance Monitor 1.x Jan 2009 Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Manager SNMP Monitoring 1.x Jan 2009 Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Server 2.0.x Sep 2007 Sep 2010 Sep 2014 Indefinite

Sun GlassFish Enterprise Server 2.1.x Jan 2009 Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Server 3.x Not Available Dec 2014 Dec 2017 Indefinite

Sun GlassFish Message Queue 4.4 Dec 2009 Dec 2014 Dec 2017 Indefinite

Sun Glassfish Web Stack 1.x Dec 2008 Aug 2012 Aug 2014 Indefinite

Sun Java System Application Server 7.x Not Available Oct 2012 Not Available Indefinite

Sun Java System Application Server 8.x Not Available Jun 2014 Not Available Indefinite

Sun Java System Application Server 9.x Jan 2006 Sep 2010 Sep 2014 Indefinite

Sun Java System Message Queue 3.0.x Not Available Mar 2011 Not Available Indefinite

Sun Java System Message Queue 3.5.x Apr 2004 Jun 2014 Not Available Indefinite

Sun Java System Message Queue 3.6.x Feb 2006 Aug 2013 Not Available Indefinite

Sun Java System Message Queue 3.7.x Aug 2006 Jun 2014 Not Available Indefinite

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Oracle’s Sun and Glassfish Application Server Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Java System Message Queue 4.0.x May 2006 Jan 2013 Jan 2015 Indefinite

Sun Java System Message Queue 4.3 Dec 2008 Jan 2013 Jan 2017 Indefinite

Sun ONE Application Server 6.5 Not Available Oct 2009 Not Available Indefinite

Sun ONE Web Server 6.0.x Not Available Jun 2010 Not Available Indefinite

Sun Webstack Enterprise Manager 1.x Aug 2009 Aug 2012 Aug 2014 Indefinite ` Oracle’s Java Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Java SE 7.0 Jul 2011 Jul 2016 Jul 2019 Indefinite

Java Mission Control 5.x Apr 2012 Jul 2016 Jul 2019 Indefinite

JavaFX 2.x for Java SE 6 Oct 2011 Dec 2013 Dec 2016 Indefinite

Oracle Java Embedded Client 1.x May 2011 May 2016 May 2019 Indefinite

When Java SE is used to run an Oracle product, it is treated as an integrated component in the product and follows the “End of Life" for that Oracle product. For more details about the Java SE lifetime support policy when used in conjunction with Oracle Fusion Middleware products, refer to document 952075.1 on My Oracle Support.

Oracle’s Sun JDK Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Java SE 6.0 Dec 2006 Dec 2013 Dec 2016 Indefinite

Java SE 5.0 May 2004 May 2011 May 2014 Indefinite

Java SE 1.4.2 Feb 2002 Feb 2010 Feb 2013 Indefinite

Java SE 1.3.1 May 2001 Oct 2004 Dec 2006 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 13

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BUSINESS INTELLIGENCE Oracle Business Intelligence (BI) is a portfolio of technology and applications that provides the industry's first integrated, end-to-end Enterprise Performance Management System, including BI foundation and tools - integrated array of query, reporting, analysis, alerting, mobile analytics, data integration and management, and desktop integration - as well as category-leading financial performance management applications, operational BI applications, and data warehousing.

Oracle Business Intelligence EE Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle Business Intelligence EE 11gR1 Releases

Oracle Business Intelligence Suite 11.1.1.x* Aug 2010 Aug 2015 Aug 2017 Indefinite

Oracle Business Intelligence EE 10gR3 Releases

Business Intelligence EE & Publisher 10.1.3.4.x Jul 2008 July 2013 Jul 2015 Indefinite

Business Intelligence EE & Publisher 10.1.3.2.x Jan 2007 Dec 2010 Dec 2011 Indefinite

Business Intelligence Real Time Decisions Applications 2.2.x Mar 2008 Mar 2010 Not Available Indefinite

Business Intelligence Real Time Decisions Platform 2.2.x Mar 2007 Mar 2010 Not Available Indefinite

Business Intelligence Real Time Decisions Platform 3.0.x Mar 2009 Mar 2013 Mar 2014 Indefinite

DAC 10.1.3.4.1 Apr 2009 Apr 2012 Apr 2014 Indefinite

Sigma Dynamics All Releases and Products 2004 - 2006 May 2009 Not Available Indefinite

Oracle Business Intelligence Applications Releases

Business Intelligence Applications 7.9.0 - 7.9.4 Mar 2007 Mar 2010 Mar 2012 Indefinite

Business Intelligence Applications 7.9.5.x May 2008 May 2011 May 2013 Indefinite

Business Intelligence Applications 7.9.6.0 Apr 2009 Apr 2012 Apr 2014 Indefinite - 7.9.6.1

Business Intelligence Applications 7.9.6.2 Sep 2010 Sep 2013 Sep 2015 Indefinite

Business Intelligence Applications 7.9.6.3 May 2011 May 2014 May 2016 Indefinite

*Includes: Business Intelligence Enterprise Edition, Business Intelligence Publisher, Business Intelligence Publisher Desktop, Business Intelligence Office, Real Time Decisions

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Oracle’s Hyperion Releases

Premier Extended Sustianing Release GA Date Support Ends Support Ends Support Ends

Oracle Enterprise Performance Management Releases

Oracle Essbase 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Oracle Essbase 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Application Builder for .NET 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion BI+ 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion BI+ 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Business Rules 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Capital Asset Planning 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Capital Asset Planning 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Data Integration Management 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Data Relationship Management 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Data Relationship Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Disclosure Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Financial Close Analytics Dashboard 11.1.2.x Oct 2011 Apr 2015 Apr 2018 Indefinite

Hyperion Financial Close Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Financial Data Quality Management 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Financial Data Quality Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Financial Management 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Financial Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Performance Scorecard 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Performance Scorecard 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Planning 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Planning 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Profitability and Cost Management 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Profitability and Cost Management 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Public Sector Planning and Budgeting 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Strategic Finance 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Strategic Finance 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Hyperion Workforce Planning 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Hyperion Workforce Planning 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Oracle Crystal Ball 11.1.1.x Jul 2008 Jul 2013 Not Available Indefinite

Oracle Crystal Ball 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

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Oracle’s Hyperion Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle Integrated Margin Planning 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

Oracle Strategic Operational Planning 11.1.2.x Apr 2010 Apr 2015 Apr 2018 Indefinite

System 9 Products

Application Link 9.0.x Sep 2005 Not Available Not Available Jun 2010

Application Link 9.2.x Jun 2006 Jun 2009 Not Available Jun 2010

Business Intelligence + 9.0.x Sep 2005 Not Available Not Available Indefinite

Business Intelligence + 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Business Intelligence 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Business Intelligence Analytic Services (including AIS, Sep 2005 Not Available Not Available Indefinite AAS, High Availability Services) 9.0.x

Business Intelligence + Analytic Services (including AIS, Jun 2006 Jun 2010 Not Available Indefinite AAS, High Availability Services) 9.2.x

Business Intelligence + Analytic Services (including AIS, Jan 2007 Jan 2012 Not Available Indefinite AAS, High Availability Services) 9.3.x

Business Intelligence + Application Builder (J2EE and Sep 2005 Not Available Not Available Indefinite .NET) 9.0.x

Business Intelligence + Application Builder (J2EE and Jun 2006 Jun 2010 Not Available Indefinite .NET) 9.2.x

Capital Expense Planning 4.1.x Sep 2005 Not Available Not Available Indefinite

Capital Expense Planning 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Capital Expense Planning 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Data Integration Management 9.0.x Sep 2005 Not Available Not Available Indefinite

Data Integration Management 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Data Integration Management 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Enterprise Metrics 9.0.x Sep 2005 Not Available Not Available Indefinite

Enterprise Metrics 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Enterprise Metrics 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Essbase (includes EAS, EIS, EDS, and ESS) 9.0.x Sep 2005 Not Available Not Available Indefinite

Essbase (includes EAS, EIS, EDS, and ESS) 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Essbase (includes EAS, EIS, EDS, and ESS) 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Financial Data Quality Management 9.0.x Sep 2005 Not Available Not Available Indefinite

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Oracle’s Hyperion Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Financial Data Quality Management 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Financial Data Quality Management 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Financial Management 4.1.x Sep 2005 Not Available Not Available Indefinite

Financial Management 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Financial Management 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

License Server 9.0.x Sep 2005 Not Available Not Available Indefinite

License Server 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

License Server 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Master Data Management 9.0.x Sep 2005 Not Available Not Available Indefinite

Master Data Management 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Master Data Management 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Performance Scorecard 9.0.x Sep 2005 Not Available Not Available Indefinite

Performance Scorecard 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Performance Scorecard 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Planning Standard Edition 4.1.x Sep 2005 Not Available Not Available Indefinite

Planning Standard Edition 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Planning Standard Edition 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Shared Services 9.0.x Sep 2005 Not Available Not Available Indefinite

Shared Services 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Shared Services 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Smart View 9.0.x Sep 2005 Not Available Not Available Indefinite

Smart View 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Smart View 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Strategic Finance 4.1.x Sep 2005 Not Available Not Available Indefinite

Strategic Finance 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Strategic Finance 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Workforce Planning 4.1.x Sep 2005 Not Available Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 17

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Oracle’s Hyperion Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Workforce Planning 9.2.x Jun 2006 Jun 2010 Not Available Indefinite

Workforce Planning 9.3.x Jan 2007 Jan 2012 Not Available Indefinite

Pre-System 9 Products

Analyzer 7.2.1.x Apr 2005 Sep 2008 Sep 2009 Indefinite

Analyzer 7.2.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Application Link 7.x Jun 2004 Sep 2008 Sep 2009 Jun 2010

Hub 7.2.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Remote Authentication Module 7.2.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Application Builder (J2EE and .NET) 7.2.x Jan 2005 Sep 2008 Sep 2009 Indefinite

Business Modeling 4.0.5.x Jun 2006 Sep 2008 Not Available Indefinite

Business Rules 4.0.2.x Dec 2005 Sep 2008 Sep 2009 Indefinite

Central 7.x Jul 2004 Not Available Not Available Indefinite

Essbase (includes EAS, EIS, EDS, and ESS) 7.1.6.x Aug 2006 Sep 2008 Sep 2009 Indefinite

Financial Management 4.0.2.x Dec 2005 Sep 2008 Sep 2009 Indefinite

Financial Management 4.0.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Intelligence 8.5.0.x Feb 2006 Sep 2008 Sep 2009 Indefinite

Metrics Builder 7.3.x Jan 2005 Sep 2008 Sep 2009 Indefinite

Objects 7.0.2.x Oct 2004 Sep 2008 Sep 2009 Indefinite

Planning Standard Edition 4.0.2.x Dec 2005 Sep 2008 Sep 2009 Indefinite

Planning Standard Edition 4.0.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Planning 4.0.2.x Dec 2005 Sep 2008 Sep 2009 Indefinite

Planning 4.0.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Performance Scorecard 4.0.1.x Apr 2005 Sep 2008 Sep 2009 Indefinite

Performance Scorecard 4.0.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Reports 7.2.5.x Mar 2006 Sep 2008 Sep 2009 Indefinite

Reports 7.2.1.x Apr 2005 Sep 2008 Sep 2009 Indefinite

SQR 8.5.0.x Feb 2006 Sep 2008 Sep 2009 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 18

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Oracle’s Hyperion Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Other Products

Enterprise 6.3.1.x Aug 2004 Sep 2008 Not Available Indefinite

Enterprise 6.4.x Aug 2005 Aug 2010 Not Available Indefinite

Enterprise 6.5.x Apr 2008 Apr 2013 Not Available Indefinite

Enterprise Reporting 3.9.1.x Aug 2004 Sep 2008 Not Available Indefinite

Enterprise Reporting 6.4.x Aug 2005 Aug 2010 Not Available Indefinite

Enterprise Reporting 6.5.x Apr 2008 Apr 2013 Not Available Indefinite

Enterprise Financial Data Quality Management 7.2.x Nov 2006 Aug 2010 Not Available Indefinite

Pillar 5.7.11.x Jun 2007 Sep 2008 Not Available Indefinite

For releases on Premier and Extended Support, previous patch sets (formerly maintenance releases) will be supported for six months after the release date of a new patch set. Patch set updates (formerly service pack updates) will be supported for three months after the release of a new patch set update.

Unless otherwise noted, indefinite Sustaining Support will continue to be provided for the latest service pack update of all product releases not listed above.

Hyperion components (including, but not limited to, components such as Hyperion Foundation Services, Oracle Hyperion Enterprise Performance Management Architect, Oracle Hyperion Smart View for Office, and Oracle Smart Space) are supported according to the timeline noted above for the release of the product with which the component(s) were shipped.

For additional information, please visit http://www.oracle.com/us/support/lifetime-support/index.html

Oracle’s HyperRoll Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

HyperRoll 4.2.3.x Jun 2006 Nov 2011 Not Available Jul 2012

HyperRoll 5.1.1.x Dec 2007 Nov 2011 Not Available Jul 2012

HyperRoll 5.1.3.x Dec 2008 Nov 2011 Not Available Jul 2012

HyperRoll Financial Suite 1.x Dec 2008 Nov 2011 Not Available Jul 2012

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 19

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Oracle’s Siebel Technology Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Universal Application Network 4.0 BEA Dec 2004 Dec 2007 Not Available Indefinite

Universal Application Network 3.0 IBM, Version 2 (3228) Feb 2004 Feb 2006 Not Available Indefinite

Universal Application Network 3.0 IBM WebSphere Revision C Jun 2005 Jun 2008 Not Available Indefinite

Universal Application Network 2.0 Microsoft Jun 2004 Jun 2006 Not Available Indefinite

Universal Application Network 4.0.1 Microsoft Mar 2005 Mar 2008 Not Available Indefinite

Universal Application Network 4.1 Microsoft Foundation Mar 2005 Mar 2010 Not Available Indefinite

Universal Application Network 1.0 SeeBeyond Mar 2004 Mar 2006 Not Available Indefinite

Universal Application Network 2.0 SeeBeyond Nov 2003 Jun 2006 Not Available Indefinite

Universal Application Network 3.0 TIBCO May 2003 May 2006 Not Available Indefinite

Universal Application Network 4.0 TIBCO Jun 2004 Jun 2006 Not Available Indefinite

Universal Application Network 4.0.1 TIBCO Oct 2004 Oct 2006 Not Available Indefinite

Universal Application Network 4.1 TIBCO May 2005 May 2007 Not Available Indefinite

Universal Application Network 4.2 TIBCO Aug 2005 Aug 2008 Not Available Indefinite

Universal Application Network 4.1 TIBCO Foundation May 2005 May 2007 Not Available Indefinite

Universal Application Network 1.0 webMethods Mar 2003 Mar 2006 Not Available Indefinite

Universal Application Network 3.0 webMethods Aug 2004 Aug 2006 Not Available Indefinite

Universal Application Network Platform Independent Sep 2005 Sep 2010 Not Available Indefinite Foundation 4.2.1

Universal Customer Master 7.7.x Sep 2004 Sep 2009 Sep 2012 Indefinite

Universal Customer Master 7.8.x Mar 2005 May 2010 May 2013 Indefinite

Oracle’s Siebel Applications Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Business Analytics Applications 7.0.x Dec 2001 Dec 2008 Not Available Not Available

Business Analytics Applications 7.5.x Aug 2002 Dec 2008 Not Available Not Available

Business Analytics Applications 7.7.x Jun 2004 Sep 2009 Sep 2012 Indefinite

Business Analytics Applications 7.8.x Nov 2005 May 2010 May 2013 Indefinite

Business Analytics Platform 7.0.x Dec 2001 Dec 2008 Not Available Not Available

Business Analytics Platform 7.5.x Aug 2002 Dec 2008 Not Available Not Available

Business Analytics Platform 7.7.x Jun 2004 Sep 2009 Sep 2012 Indefinite

Business Analytics Platform 7.8.x Jun 2005 May 2010 May 2013 Indefinite

Business Analytics Real-Time Decisions 2.1.x Oct 2005 Oct 2010 Oct 2013 Indefinite

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MASTER DATA MANAGEMENT AND DATA INTEGRATOR Oracle's Data Integrator and Master Data Management solutions enable fast, accurate and flexible movement of data throughout the IT infrastructure and enable single-view composite applications using a service-oriented architecture (SOA) approach.

Oracle Enterprise Data Quality is a comprehensive data quality management application featuring data profiling, auditing, standardization, parsing, matching and merging capabilities. It is shipped with extension packs for working with specific data types, such as customer data, and with a connector to Siebel CRM/UCM.

Oracle Watchlist Screening is a best-in-class risk and compliance application for screening party records (customers, employees, suppliers, business partners etc.) against watchlists, comprising List Management, Screening, Risk Scoring and Case Management capabilities. Oracle Watchlist Screening uses the Oracle Enterprise Data Quality product as a platform.

Oracle’s GoldenGate Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle GoldenGate 11gR2 Releases

GoldenGate 11.2.1.x Feb 2012 Feb 2017 Feb 2020 Indefinite

GoldenGate Veridata 11.2.1.x Dec 2012 Dec 2017 Dec 2020 Indefinite

Oracle GoldenGate 11gR1 Releases

GoldenGate 11.1.1.x * Aug 2010 Jun 2015 Jun 2017 Indefinite

Oracle GoldenGate Application Adapters for Java and Flat File Aug 2010 Aug 2015 Aug 2018 Indefinite 11.1.1.x

Oracle-Branded Releases

Oracle Golden Gate 10.x * Oct 2009 Jul 2012 Jul 2013 Indefinite

Oracle GoldenGate Veridata 3.x Oct 2009 Jul 2012 Jul 2013 Indefinite

Oracle Management Pack for Oracle GoldenGate 2.x Oct 2009 Jul 2012 Jul 2013 Indefinite

Oracle GoldenGate Application Adapters ** Oct 2009 Jul 2012 Jul 2013 Indefinite

Legacy GoldenGate Releases

Director 1.4 and later Mar 2009 Mar 2011 Not Available Indefinite

ActivityConsole (all versions) N/A Not Available Not Available Indefinite

GoldenGate Core Product 7.x and previous releases Nov 2004 Not Available Not Available Indefinite

GoldenGate Core Product 8.x Jun 2005 Not Available Not Available Indefinite

GoldenGate Core Product 9.x Mar 2007 Jan 2011 Not Available Indefinite

GoldenGate Core Product 10.0.x Jul 2009 Jul 2012 Not Available Indefinite

Base24 Add-on 1.x Mar 2003 Not Available Not Available Indefinite

Base24 Add-on 2.x Aug 2004 Mar 2011 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 21

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Oracle’s GoldenGate Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Integration Edition (JMS Userexit) 2.x Jan 2008 Mar 2011 Not Available Indefinite

Integration Edition (Flatfile Userexit) 2.x Jan 2008 Mar 2011 Not Available Indefinite

Veridata 1.x Jun 2005 Not Available Not Available Indefinite

Veridata 2.1.x Oct 2008 Mar 2011 Not Available Indefinite

*For details about Microsoft SQL Server 2000 and 2005 support, please check the Oracle GoldenGate Release notes.

**Note: Adapters includes GoldenGate for Java, GoldenGate for Flatfiles, T24, D24, E24, M24 and N24

Oracle Data Integrator Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle Data Integrator 10.1.3.x Jan - Oct 2006 Dec 2011 Dec 2012 Indefinite

Oracle Data Integrator 11.1.1.x Jul 2010 Jun 2015 Jun 2017 Indefinite

Oracle Data Integrator (Formerly Sunopsis) Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

3.2.x Jun 2003 Dec 2006 Dec 2008 Indefinite

4.1 Jan 2006 Dec 2008 Dec 2010 Indefinite

Oracle releases of Oracle Data Integrator will follow the overall lifetime support policies of the corresponding Oracle Fusion Middleware release cycle.

Oracle’s Sun Master Data Management and Data Integrator Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Data Mashup Service Engine 2.0.x Not Available Jan 2012 Not Available Indefinite

Data Mashup Service Engine 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Data Mashup Service Engine 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

e*Index Global Identifier for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

eIndex Global Identifier Composite Application 5.0.4 Not Available Jan 2012 Not Available Indefinite

eIndex Single Patient Identifier Composite Application 5.0.5 Not Available Jan 2012 Not Available Indefinite

Sun Data Integrator 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Data Integrator 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 22

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Oracle’s Sun Master Data Management and Data Integrator Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Data Mashup Engine 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Data Mashup Engine 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Master Data Management Suite 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Master Data Management Suite 6.1.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Master Index 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Master Index 6.1.x * Not Available Jan 2014 Jan 2017 Indefinite

Sun Master Index 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Master Patient Index 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Master Patient Index 6.1.x * Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Master Patient Index 6.2.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond e*Index Global Identifier 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eIndex Global Identifier 5.1.3 Not Available Jan 2013 Jan 2015 Indefinite

Sun SeeBeyond eIndex Single Patient View 5.1.3 Not Available Jan 2013 Jan 2015 Indefinite

Sun SeeBeyond eTL Integrator 5.0.5 Not Available Jan 2012 Not Available Indefinite

Sun SeeBeyond eTL Integrator 5.1.1 Not Available Oct 2007 Not Available Indefinite

Sun SeeBeyond eTL Integrator 5.1.2 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond eTL Integrator 5.1.3 Not Available Jan 2013 Jan 2015 Indefinite

Sun SeeBeyond eView Studio 5.0.5 Not Available Jan 2012 Not Available Indefinite

Sun SeeBeyond eView Studio 5.1.1 Not Available Jun 2007 Not Available Indefinite

Sun SeeBeyond eView Studio 5.1.2 Not Available Oct 2007 Not Available Indefinite

Sun SeeBeyond eView Studio 5.1.3 Not Available Jan 2013 Jan 2015 Indefinite

* Restricted support of Sun Java System Application Server 9.1 for Sun Master Index and Sun Master Patient Index customers only.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 23

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Oracle's Enterprise Data Quality Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle Enterprise Data Quality for Product Data 11.1.1.6 Sep 2012 Sep 2017 Sep 2020 Indefinite

Oracle's Data Quality (Formerly Silver Creek) Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

DataLens System 5.5 Not Available Jun 2012 Jun 2013 Indefinite

Oracle Product Data Quality Cleansing and Matching Server Not Available Dec 2011 Not Available Indefinite (PDQCMS) 5.5.02

DataLens System 5.1 Not Available Dec 2011 Dec 2012 Indefinite

DataLens Foundry 5.1 Not Available Jun 2011 Not Available Indefinite

DataLens System 5.0 Not Available Jun 2011 Not Available Indefinite

DataLens System 4.X and Earlier Not Available Not Available Not Available Not Available

Oracle -Branded Releases

Oracle Product Data Quality 5.6.x Jan 2011 Jun 2014 Jun 2015 Indefinite

Oracle Product Data Quality 5.5.03 Feb 2010 Feb 2013 Feb 2015 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 24

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Oracle's Datanomic Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends dn:Director 8.0 Apr 2010 Apr 2013 Apr 2014 Indefinite dn:Director 7.2 Jul 2009 Dec 2011 Not Available Indefinite dn:Director 8.1.2-8.1.5 Nov 2010 Nov 2013 Nov 2014 Indefinite dn:Director for Sanctions & PEP Screening 5.0 Jul 2010 Apr 2013 Apr 2014 Indefinite dn:Director for Sanctions & PEP Screening 4.2 Mar 2010 Dec 2011 Not Available Indefinite dn:Sentry 8.1.1 Jan 2011 Nov 2013 Nov 2014 Indefinite

Oracle Branded Releases

Oracle Watchlist Screening 9.0.x March 2012 Nov 2016 Nov 2019 Indefinite

Oracle Watchlist Screening 8.1.2 Jul 2011 Jul 2016 Jul 2019 Indefinite

Oracle Enterprise Data Quality 9.0.x Nov 2011 Nov 2016 Nov 2019 Indefinite

Oracle Enterprise Data Quality 8.1.x Jul 2011 Jul 2016 Jul 2019 Indefinite

Oracle Enterprise Data Quality Customer Data Services Pack Jun 2012 Nov 2016 Nov 2019 Indefinite 9.0.x

Oracle Enterprise Data Quality Address Verification Server 11.x Jan 2011 Nov 2016 Nov 2019 Indefinite

Oracle Enterprise Data Quality Address Verification Server 12.x May 2012 Nov 2016 Nov 2019 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 25

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ORACLE WEBCENTER Oracle WebCenter is the user engagement platform for social business, delivering connectivity between people and information. WebCenter enables enterprises to improve customer loyalty with targeted websites, while enhancing productivity with contextual collaboration. It increases business agility with intuitive portals, composite applications, and mash-ups, and offers seamless access to the right information in context.

Oracle WebCenter Portal Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle WebCenter Portal 11gR1 Releases

Oracle WebCenter Portal 11.1.1.x * Jun 2009 Jun 2014 Jun 2017 Indefinite (Formerly Oracle WebCenter Suite 11.1.1.x *)

Oracle WebCenter 10gR3 Releases

Oracle WebCenter Suite 10.1.3.x ** Jan - Oct 2006 Dec 2010 Dec 2011 Indefinite

Oracle WebCenter Interaction 10.3 *** Nov 2008 Jan 2014 Jan 2017 Indefinite

Sep 2008 – Oracle WebLogic Portal 10.3.x *** Jan 2016 Jan 2019 Indefinite Feb 2010

Oracle WebCenter Real-time Collaboration 2.0 Feb 2010 Jun 2014 Jun 2017 Indefinite

* Includes: WebCenter Portal, WebCenter Spaces, WebCenter Framework, WebCenter Web 2.0 Services (including blogs, wikis, and discussion forums), WebCenter Analytics, WebCenter Content Adapter, WebCenter Pagelet Producer and WSRP Producer, BPEL Worklist, JSR 168 Container, Oracle Portlet Bridge ** Includes: Discussions, Wiki Server, WebCenter Portal Services, WebCenter Content Integration Services, WebCenter Content Adapters *** For earlier releases of BEA products, please see Oracle’s BEA Releases table.

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Oracle’s Sun Portal Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun GlassFish Web Space Server 10.x Dec 2009 Jan 2012 Jan 2015 Indefinite

Sun Java System Portal Server 6.2 Not Available Jan 2011 Not Available Indefinite

Sun Java System Portal Server 6.3.1 Not Available Jan 2011 Not Available Indefinite

Sun Java System Portal Server 7.x Not Available Jan 2012 Jan 2015 Indefinite

Sun SeeBeyond ePortal Composer 5.0.4 Not Available Jan 2012 Not Available Indefinite

Oracle WebCenter Content Releases (Formerly Oracle Enterprise Content Management)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle WebCenter Content 11g R1 Releases

Oracle WebCenter Content Imaging 11.1.1.x Jan 2010 Jun 2014 Jun 2017 Indefinite (Formerly Oracle Imaging and Process Management)

Oracle WebCenter Content Rights 11.1.1.x Jan 2010 Jun 2014 Jun 2017 Indefinite (Formerly Oracle Information Rights Management )

Oracle WebCenter Content 11.1.1.x (Core Capabilities) May 2010 Jun 2014 Jun 2017 Indefinite (Formerly Oracle Universal Content Management )

Oracle WebCenter Content Records 11.1.1.x May 2010 Jun 2014 Jun 2017 Indefinite (Formerly Oracle Universal Records Management ) Oracle Enterprise Content Management 10gR3 Releases

Oracle Distributed Document Capture 10gR3 (10.1.3.x) Apr 2008 Dec 2012 Dec 2015 Indefinite

Oracle Document Capture 10gR3 (10.1.3.x) Apr 2008 Dec 2012 Dec 2015 Indefinite

Oracle Imaging and Process Management 10gR3 (10.1.3.x) May 2007 Dec 2012 Dec 2015 Indefinite

Oracle Universal Content Management 10gR3 (10.1.3.x) May 2007 Dec 2012 Dec 2015 Indefinite

Oracle Universal Records Management 10gR3 (10.1.3.x) May 2007 Dec 2012 Dec 2015 Indefinite

Oracle Universal Online Archive 10gR3 (10.1.3.x) May2008 Dec 2012 Dec 2015 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 27

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Oracle WebCenter Content Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle Outside In Technology Releases

Outside In Technology 8.1.5 Sep 2006 Sep 2008 Not Available Indefinite

Outside In Technology 8.1.9 Feb 2007 Feb 2009 Not Available Indefinite

Outside In Technology 8.2.0 Oct 2007 Sep 2009 Not Available Indefinite

Outside In Technology 8.2.2 Jun 2008 Jun 2010 Not Available Indefinite

Outside In Technology 8.3.0 Feb 2009 Feb 2011 Not Available Indefinite

Outside In Technology 8.3.2 Sep 2009 Sep 2011 Not Available Indefinite

Outside In Technology 8.3.5 Jul 2010 Jul 2012 Not Available Indefinite

Outside In Technology 8.3.7 Jul 2011 Jul 2013 Not Available Indefinite

Outside In Technology 8.4.x Oct 2012 Oct 2014 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 28

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Oracle’s Stellent Releases (Enterprise Content Management)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Acorde 4.0 SP3 Feb 2004 Feb 2008 Not Available Indefinite

Acorde prior to 4.0 SP3 Feb 2004 Not Available Not Available Indefinite

Imaging and Business Process Management 7.5 Dec 2004 Dec 2008 Not Available Indefinite

Imaging and Business Process Management 7.6 prior to SP2 Jun 2005 Not Available Not Available Indefinite

Imaging and Business Process Management 7.6 SP2 Jun 2005 Jun 2010 Not Available Indefinite

Information Rights Management 5.1 Jun 2006 Jun 2011 Jun 2014 Indefinite

Information Rights Management prior to 5.1 Apr 2006 Not Available Not Available Indefinite

Outside In Technologies (all APIs) 8.1 Feb 2006 Feb 2011 Feb 2014 Indefinite

Outside In Technologies (all APIs) prior to 8.1 Jul 2005 Not Available Not Available Indefinite

Universal Content Management 7.5 – 7.9 Mar 2005 Mar 2010 Mar 2013 Indefinite

Universal Content Management, prior to 7.5 Jul 2004 Not Available Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 29

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Oracle’s Captovation Releases (Enterprise Content Management)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Acorde Doclink Not Available Not Available Not Available Dec 2008

Acorde Internet Retrieval Server * Feb 2008 Apr 2009 Not Available Dec 2009

Capture ERP Integration * Not Available Not Available Not Available Dec 2008

Capture OCR Option 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Capture OCR Option 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Capture Searchable PDF Option 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Check Capture 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Check Capture 5.1 - 5.2, CAR/LAR Option Nov 2007 Not Available Not Available Dec 2009

Check Capture 5.1 - 5.2, X9.37 Option Nov 2007 Not Available Not Available Dec 2009

Check Capture 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Check Capture 5.3, CAR/LAR Option Feb 2008 Dec 2009 Not Available Dec 2010

Check Capture 5.3, X9.37 Option Feb 2008 Dec 2009 Not Available Dec 2010

Commit Server 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Commit Server 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Import Server 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Import Server 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Index 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Index 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Recognition Server 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Recognition Server 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Scan for Adrenaline 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Scan for Adrenaline 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Scan for ISIS 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Scan for ISIS 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Searchable PDF Option 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

Simple Check Archive * Feb 2008 Feb 2009 Not Available Jun 2009

Web Capture 5.0 - 5.2 Nov 2007 Not Available Not Available Dec 2009

Web Capture 5.3 Feb 2008 Dec 2009 Not Available Dec 2010

No support is offered for versions earlier than 5.x of all Captovation-branded products. * The migration path for Acorde Internet Retrieval Server , Capture ERP Integration, and Simple Check Archive products is the Oracle Imaging and Process Management solution.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 30

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Oracle WebCenter Sites (FatWire) Releases

Release GA Date Premier Extended Sustaining Support Ends Support Ends Support Ends

Fatwire Content Server (including Satellite Server) 6.1 Sep 2004 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 6.2 May 2005 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 6.3.x Dec 2005 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7 Mar 2007 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7.0.1 Aug 2007 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7.0.2 Nov 2007 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7.0.3 Feb 2008 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7.5 Dec 2008 Feb 2013 Not Available Indefinite

Fatwire Content Server (including Satellite Server) 7.6.x Mar 2011 Apr 2016 Not Available Indefinite

Fatwire Analytics 1.5 Nov 2006 Sep 2011 Not Available Mar 2012

Fatwire Analytics 2.0 Aug 2007 Sep 2011 Not Available Mar 2012

Fatwire Analytics 2.5 Jun 2009 Apr 2016 Not Available Indefinite

Fatwire Community Server 1.0 Apr 2010 Jul 2012 Not Available Dec 2012

Fatwire Community Server 1.1.x Oct 2010 Feb 2013 Not Available Indefinite

Fatwire Gadget Server 1.0 Jun 2010 Jul 2012 Not Available Dec 2012

Fatwire Gadget Server 1.1.x Jan 2011 Apr 2015 Not Available Indefinite

Fatwire Content Integration Platform 1.0 Oct 2008 Sep 2011 Not Available Mar 2012

Fatwire Content Integration Platform 1.5 May 2009 Apr 2015 Not Available Indefinite

Fatwire Content Integration Platform 2.0 Jun 2010 Apr 2015 Not Available Indefinite

Fatwire TeamUp 3.0 Nov 2008 Dec 2011 Not Available Jun 2012

Fatwire TeamUp 3.1 May 2009 Dec 2011 Not Available Jun 2012

Fatwire Mobility Server 2.1.1 Sep 2011 Apr 2015 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 31

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IDENTITY AND ACCESS MANAGEMENT Oracle Identity Management allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources both within and beyond the firewall.

Oracle Identity and Access Management Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle Identity and Access Management 11gR2 Releases

Identity Management 11gR2 (11.1.2.x) * Aug 2012 Aug 2017 Aug 2019 Indefinite

Oracle Identity and Access Management 11gR1 Releases

Jun 2009 Oracle Identity and Access Management 11.1.1.x * Jun 2015 Jun 2017 Indefinite May 2011

Oracle Unified Directory 11.1.1.x May 2011 Jun 2015 Jun 2017 Indefinite

Enterprise Single Sign-on Suite Plus 11.1.1.x Mar 2010 Jun 2014 Jun 2017 Indefinite

Oracle Directory Server Enterprise Edition 11.1.1.x Jul 2010 Jun 2015 Jun 2017 Indefinite

Oracle Waveset 8.1.1 Jul 2010 Dec 2014 Dec 2017 Indefinite

Oracle Identity Analytics 11.1.1.3.0 Jul 2010 Jun 2015 Jun 2017 Indefinite

Oracle OpenSSO Fedlet 11.1.1.3.0 Jul 2010 Jun 2015 Jun 2017 Indefinite

Oracle OpenSSO STS 11.1.1.3.0 Jul 2010 Jun 2015 Jun 2017 Indefinite

Oracle OpenSSO 8.0 u2 Jul 2010 Dec 2014 Dec 2017 Indefinite Oracle Identity and Access Management 10gR3 Releases

Oracle Identity Management 10gR3 (10.1.4.x) ** Jan - Oct 2006 Dec 2011 Not Available Indefinite

Oracle Access Manager 10gR3 (10.1.4.x) Jan - Oct 2006 Dec 2013 Not Available Indefinite

Oracle Information Rights Management 10gR3 (10.1.3.x) Apr 2008 Dec 2012 Dec 2013 Indefinite

Oracle Adaptive Access Manager 10gR3 (10.1.4.x) Oct 2007 Dec 2012 Dec 2013 Indefinite

Oracle Entitlements Server 10.1.4.x Sep 2008 Jan 2014 Jan 2017 Indefinite

Oracle Identity Manager 9.0.x Jan - Oct 2006 Dec 2010 Dec 2011 Indefinite

Oracle Identity Manager 9.1.x Mar 2008 Dec 2012 Dec 2013 Indefinite

Oracle Role Manager 10gR3 (10.1.4.x) May 2008 Dec 2012 Dec 2013 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 32

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Oracle Identity and Access Management Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Oracle Branded 10gR3 Releases

Oracle COREid Access and Identity 7.0.4 Jun 2005 Dec 2009 Dec 2010 Indefinite

Oracle COREid Federation 2.5 May 2005 Dec 2008 Not Available Indefinite

Oracle Role Manager 2.8 Dec 2007 Dec 2010 Dec 2011 Not Available

Oracle Virtual Directory 3.0.3 Nov 2005 Dec 2008 Dec 2010 Indefinite

Oracle Xellerate Identity Provisioning 8.5.3, 8.5.4, 9.0.0 *** Dec 2005 Dec 2008 Dec 2010 Indefinite

* Includes: Internet Directory, Directory Integration Platform, Virtual Directory, Directory Services Manager, Identity Federation, Identity Manager, Identity Manager Connectors, Access Manager, Access Manager WebGate, Adaptive Access Manager, Secure Token Service, Entitlements Server, Entitlements Server Security Module, Identity Navigator, Security Governor Integration Kit , Authorization Policy, and Security Developer Tools

** Includes: Internet Directory, Single Sign-On, Virtual Directory, Identity Federation

*** The Xellerate product will adopt the Oracle Lifetime Support Policy with the availability of Oracle Fusion Middleware 11g. Premier Support for Xellerate release 8.5.x will continue until Xellerate Identity Provisioning 10.0 is made generally available.

**** Includes: Identity Navigator, Identity Manager, Privileged Account Manager, Entitlement Server, Adaptive Access Manager, Access Management (Access Manager, Security Token Service, Identity Federation, Mobile and Social), Unified Directory, Enterprise Single Sign-On, Web Services Manager

Oracle’s Bharosa Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Authenticator 3.5.2 R10 Sep 2006 Oct 2009 Oct 2011 Oct 2013

Fraud Analyzer Sep 2006 Oct 2009 Oct 2011 Oct 2013

Risk Analyzer Sep 2006 Oct 2009 Oct 2011 Oct 2013

Customers are advised to use the most current version if they are using legacy Bharosa products.

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Oracle’s Passlogix Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends v-GO Authentication Manager 7.0A* Dec 2009 Not Available Not Available Indefinite

v-GO On Demand Edition 7.0A* Sep 2009 Not Available Not Available Indefinite

v-GO Provisioning Manager 7.0 7.0A* Mar 2010 Not Available Not Available Indefinite

v-GO Reporting 7.0* Dec 2009 Not Available Not Available Indefinite

v-GO Shared Accounts Manager 7.0A* Mar 2010 Not Available Not Available Indefinite

v-GO Session Manager 7.0* Apr 2009 Not Available Not Available Indefinite

v-GO Session Manager 7.0A* Dec 2009 Not Available Not Available Indefinite

v-GO Single Sign On 7.0* Apr 2009 Not Available Not Available Indefinite

v-GO Single Sign On 7.0A* Dec 2009 Not Available Not Available Indefinite

v-GO Self-Service Password Reset 7.0A* Nov 2009 Not Available Not Available Indefinite

v-GO Universal Authentication Manager 7.0* Mar 2010 Not Available Not Available Indefinite *The Passlogix products in the chart above have been replaced by the Enterprise Single Sign-On Suite 11.1.1.x located in the Identity and Access Management Release section.

Oracle’s Bridgestream Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

SmartRoles 2.7.x Jul 2006 Dec 2010 Dec 2011 Not Available

SmartRoles Discover 1.x Jul 2006 Dec 2010 Dec 2011 Not Available

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 34

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Oracle’s Oblix Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

COREid 6.1.x Jan 2003 Dec 2008 Dec 2009 Dec 2010

COREid 6.5.x Sep 2003 Dec 2008 Dec 2009 Dec 2010

COREsv 4.0.1 Nov 2004 Jan 2007 Not Available Jan 2010

Oracle Web Services Manager 4.0.2 Jun 2005 Dec 2008 Dec 2010 Indefinite

SHAREid 2.5 May 2005 Jan 2007 Not Available Jan 2010 All of Oracle’s Oblix products released after the general availability of Oracle Fusion Middleware 11g will move to a five-year Premier Support policy.

Oracle’s OctetString Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Directory Federator Express 1.5.x Apr 2004 Jul 2007 Not Available Not Available

Directory Federator Express 2.0.4 Apr 2004 Jul 2007 Not Available Not Available

Directory Federator Express 2.0.5 Sep 2005 Jul 2007 Not Available Not Available

Directory Server Express 1.5.x Apr 2004 Jul 2007 Not Available Not Available

Directory Server Express 2.0.4 Apr 2004 Jul 2007 Not Available Not Available

Directory Server Express 2.0.5 Sep 2005 Jul 2007 Not Available Not Available

Virtual Directory Engine 3.0.0 Sep 2004 Jul 2007 Not Available Not Available

Virtual Directory Engine 3.0.1 Mar 2005 Jul 2007 Not Available Not Available

Virtual Directory Engine 3.0.2 Mar 2005 Jul 2007 Not Available Not Available New releases of Oracle Virtual Directory that are released after the general availability of Oracle Fusion Middleware 11g will move to a five-year Premier Support policy.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 35

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Oracle’s Thor Technologies Xellerate Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

7.2.8 Feb 2004 Dec 2005 Not Available Not Available

8.0.x Sep 2004 Dec 2006 Not Available Not Available

8.2.x Apr 2005 Sep 2007 Not Available Not Available

8.5.x Aug 2005 Dec 2008 Not Available Not Available The Xellerate product will adopt the Oracle Lifetime Support Policy with the availability of Oracle Fusion Middleware 11g. Premier Support for Xellerate release 8.5.x will continue until Xellerate Identity Provisioning 10.0 is made generally available.

Oracle’s Sun Directory Services Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

OpenDS & Sun OpenDS Standard Edition 1.x Not Available Dec 2013 Not Available Indefinite

OpenDS & Sun OpenDS Standard Edition 2.x Not Available Dec 2014 Not Available Indefinite

Sun Java System Directory Server Enterprise Edition 6.0 Not Available Dec 2012 Not Available Indefinite

Sun Java System Directory Server Enterprise Edition 6.3.x Not Available Dec 2013 Not Available Indefinite

Sun Java System Directory Server Enterprise Edition 7.x Not Available Dec 2014 Dec 2017 Indefinite

Sun ONE Directory Server 5.2 Not Available Dec 2009 Not Available Indefinite

Oracle’s Sun Identity and Access Management Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Identity Compliance Manager 4.1.x Not Available Feb 2013 Not Available Indefinite

Sun Identity Manager 8.0.x Not Available Dec 2014 Not Available Indefinite

Sun Identity Manager 8.1.x Not Available Dec 2014 Dec 2017 Indefinite

Sun Identity Manager Resource Adapters 7.x Not Available Dec 2012 Not Available Indefinite

Sun Identity Manager Resource Adapters 8.x Not Available Dec 2014 Dec 2017 Indefinite

Sun Java System Access Manager 7.0.x Not Available May 2010 Not Available Indefinite

Sun Java System Access Manager 7.1.x Not Available Dec 2012 Dec 2013 Indefinite

Sun Java System Federation Manager 7.x Not Available Aug 2009 Not Available Indefinite

Sun Java System Federation Manager -OS update for Windows & Not Available May 2010 Not Available Indefinite Linux 7.x

Sun Java System Identity Auditor 1.x Not Available May 2008 Not Available Indefinite

Sun Java System Identity Manager 7.0.x Not Available Dec 2010 Not Available Indefinite

Sun Java System Identity Manager 5.x Not Available Aug 2007 Not Available Indefinite

Sun Java System Identity Manager 6.x Not Available May 2008 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 36

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Oracle’s Sun Identity and Access Management Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Java System Identity Manager 7.1.x Not Available Dec 2012 Not Available Indefinite

Sun Java System Policy Agents 2.2 Not Available Dec 2012 Dec 2013 Indefinite

Sun Java System Policy Agents 3.0 Not Available Dec 2014 Dec 2017 Indefinite

Sun ONE Identity Server 5.1.x Not Available Nov 2006 Not Available Indefinite

Sun ONE Identity Server 6.x Not Available Nov 2006 Not Available Indefinite

Sun OpenSSO 8.x Not Available Dec 2014 Dec 2017 Indefinite

Sun Policy Agents 3.x Not Available Dec 2014 Dec 2017 Indefinite

Sun Role Manager 4.0.x Not Available Jan 2011 Not Available Indefinite

Sun Role Manager 4.1.x Not Available Dec 2013 Not Available Indefinite

Sun Role Manager 5.x Not Available Dec 2014 Dec 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 37

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SOA, EDA, GOVERNANCE, AND BPM SUITE Oracle offers a comprehensive software solution that integrates the modeling, orchestration, execution, management and monitoring of business processes into a complete lifecycle that supports rapid change. Additionally Oracle automates essential governance processes allowing organizations to realize the agility benefits of SOA while managing the complexity of today's SOA and legacy environments.

Oracle SOA, EDA, Governance, and BPM Suite

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends Oracle SOA Suite 11gR1 Releases

Oracle SOA Suite 11.1.1.x * Jun 2009 Jun 2014 Jun 2017 Indefinite

Business Process Management (11.1.1.x) Apr 2010 Jun 2014 Jun 2017 Indefinite Oracle Governance 11gR1 Releases

Oracle Service Registry 11.1.1.x Dec 2009 Jun 2014 Jun 2017 Indefinite

Oracle Enterprise Repository 11.1.1.x Jan 2010 Jun 2014 Jun 2017 Indefinite

Oracle Service Bus 11.1.1.x Apr 2010 Jun 2014 Jun 2017 Indefinite

Oracle Process Management 11gR1 Releases

Oracle Business Process Analysis 11.1.1.x Jan 2010 Jun 2014 Jun 2017 Indefinite

Oracle Branded SOA 10gR3 Releases

Oracle SOA Suite 10.1.3.x ** Nov 2006 Dec 2013 Dec 2014 Indefinite

Oracle Data Service Integrator 10.3 *** Dec 2008 Jan 2014 Jan 2017 Indefinite

Oracle Sensor Edge Server 10.1.3 Jan - Oct 2006 Jun 2010 Not Available Not Available

Oracle Service Bus 10.3 *** Oct 2008 Jan 2014 Jan 2017 Indefinite

Oracle WebLogic Integration 10.3 *** Nov 2008 Jan 2014 Jan 2017 Indefinite Oracle Branded Governance 10gR3 Releases

Oracle Enterprise Repository 10.3 *** Oct 2008 Jan 2014 Jan 2017 Indefinite

Oracle Service Registry 10.3 *** Oct 2008 Jan 2014 Not Available Not Available

Oracle Process Management 10gR3 Releases

Oracle Business Process Analysis 10.1.3.x Nov 2006 Dec 2013 Not Available Indefinite Oracle Branded Process Management 10gR3 Releases

Oracle Business Process Management 10.3.x*** Nov 2008 Jan 2014 Jan 2017 Indefinite

* Includes: BPEL Process Manager, Business Activity Monitoring, Service Bus, B2B, and Complex Event Processing

** Includes: BPEL Process Manager, Business Rules, Enterprise Service Bus, Web Services Manager, and Business Activity Monitoring. Is certified to work with both Oracle Containers for J2EE and Oracle WebLogic Server. Please see Oracle Fusion Middleware 10gR3 (10.1.3.x) certification matrix for more details.

*** For earlier releases of BEA products, please see Oracle’s BEA Releases section.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 38

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Oracle’s Sun SOA Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

ADABAS e*Way 4.5.x Not Available May 2009 Not Available Indefinite

ADABAS Natural e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

ADABAS Natural eWay 5.0.0 Not Available Mar 2007 Not Available Indefinite

Alert Agent 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

Alert Agent 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Alert Agent for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Apache Web Server e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

AS2 Manager Composite Application 5.0.1 Not Available Jan 2014 Jan 2017 Indefinite

ASC X12 ETD Library 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

ASC X12 ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

ASC X12 Manager Composite Application 5.0.1 Not Available Jan 2014 Jan 2017 Indefinite

ASC X12 OTD Library 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Async/Serial e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

ATG Dynamo e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Batch e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Batch e*Way 4.5.4 Not Available Jan 2014 Jan 2017 Indefinite

Batch e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Batch e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Batch eWay 5.0.8 Not Available Jan 2014 Jan 2017 Indefinite

Bloomberg Portfolio Management e*way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Blue Martini e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

BPEL Service Engine 2.0.x Not Available Jan 2012 Not Available Indefinite

BPEL Service Engine 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

BPEL Service Engine 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

BroadVision e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

BroadVision e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 39

GO 64072 1

Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

C Generic e*Way Extension Kit 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

C Generic e*Way Extension Kit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

CGI Web Server e*Way 4.5.3 Not Available Jan 2004 Not Available Indefinite

CGI Web Server e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

CICS e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

CICS e*Way 4.5.4 Not Available Jan 2014 Jan 2017 Indefinite

CICS e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

CICS eWay 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

CIDX ETD Library for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Clarify e*Way 4.5.3 Not Available Aug 2007 Not Available Indefinite

Clarify e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

COBOL Copybook Converter 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

COBOL Copybook Encoder 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

COM/DCOM e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

COM/DCOM e*Way 4.5.4 Not Available May 2009 Not Available Indefinite

COM/DCOM e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

COM/DCOM eWay 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

Commerce One MarketSite e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

Commerce One MarketSite e*Way 4.5.4 Not Available May 2009 Not Available Indefinite

Commerce One MarketSite e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

CORBA Client e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

CORBA Client eWay 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

CORBA-VisiBroker Client e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

CORBA-VisiBroker Client e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

CORBA-VisiBroker Server e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 40

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends cXML ETD Library for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

DART-ODBC e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

DART-Oracle e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

DART-Sybase e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Database Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

Database Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Database Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

DataChannel e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

DB2 Connect eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

DB2 Connect eWay 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

DB2 Universal Database e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

DB2 Universal Database e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

DB2 Universal Database eWay 5.0.7 Not Available Jan 2014 Jan 2017 Indefinite

Dial-Up e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite e*Gate API Kit 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite e*Gate API Kit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

E-Mail Binding Component 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite ebXML Manager Composite Application 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

EDIFACT ETD Library 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

EDIFACT ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite eGate API Kit 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

HL7 Binding Component 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite e-Mail e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite e-Mail e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite e-Mail eWay 5.0.4 Not Available Jan 2014 Jan 2017 Indefinite eWay Development Kit 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

File Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

File Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

File Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

FTP Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

FTP Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 41

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

FTP Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

FTP e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Generic e*Way Extension Kit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Generic Multi-Mode e*Way Extension Kit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

HIPAA ETD Library 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

HIPAA ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

HIPAA OTD Library 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

HL7 ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

HL7 OTD Library 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

HP NonStop SQL Server eWay 5.0.1 Not Available May 2009 Not Available Indefinite

HTML Converter for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

HTTP Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

HTTP Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

HTTP Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

HTTP(S) e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

HTTP(S) eWay 5.0.7 Not Available Jan 2014 Jan 2017 Indefinite

IAM e*Way 4.5.x Not Available Jan 2014 Jan 2017 Aug 2011

IDMS eWay 5.0.2 Not Available Jan 2014 Not Available Indefinite

IMS e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

IMS e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

IMS eWay 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Informix Database eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

Intelligent Event Processor Service Engine 2.0.x Not Available Jan 2012 Not Available Indefinite

Intelligent Event Processor Service Engine 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Intelligent Event Processor Service Engine 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

iPlanet Application Server e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

iPlanet Application Server e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

iPlanet Web Server e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

iPlanet Web Server e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

J. D. Edwards OneWorld GenJava e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Jacada Enterprise/Access e*Way 4.5.3 Not Available May 2009 Not Available Indefinite

Java EE Service Engine 2.0.x Not Available Jan 2012 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 42

GO 64072 1

Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Java EE Service Engine 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Java EE Service Engine 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

Java Generic e*Way Extension Kit 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Java Generic e*Way Extension Kit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

JDBC/ODBC e*Way 4.5.4 Not Available Jan 2014 Jan 2017 Indefinite

JDBC/ODBC e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

JDBC/ODBC eWay 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

JMS Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

JMS Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

JMS Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

JMS JCA Adapter 2.0.x Not Available Jan 2012 Not Available Indefinite

JMS JCA Adapter 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

JMS JCA Adapter 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

LDAP Binding Component 2.0.x Not Available Jan 2012 Not Available Indefinite

LDAP Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

LDAP Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

LDAP e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

LDAP e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

LDAP eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

Lotus Notes e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Lotus Notes/Domino eWay 5.0.0 Not Available Jun 2005 Not Available Indefinite

Lotus Notes/Domino eWay for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

MQSeries e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

MQSeries e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

MQSeries e*Way for TRE 5.0.x Not Available Jan 2011 Not Available Indefinite

MQSeries e*Way for TRE 5.x Not Available Jan 2011 Not Available Indefinite

Mqseries Intelligent Queue 4.5.3 Not Available Apr 2005 Not Available Indefinite

Mqseries Intelligent Queue for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

MS IIS e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

MS IIS e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

MSMQ e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

MSMQ eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 43

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

NCPDP-HIPAA ETD Library 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

NCPDP-HIPAA ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

ODBC e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

ODBC Intelligent Queue 4.5.3 Not Available May 2009 Not Available Indefinite

ODBC Intelligent Queue for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

ODETTE-FTP e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

ODETTE-FTP eWay 5.0.0 Not Available Jul 2005 Not Available Indefinite

Oracle Applications eWay 5.0.1 Not Available Jan 2014 Jan 2017 Indefinite

Oracle e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

Oracle e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Oracle eWay 5.0.6 Not Available Jan 2014 Jan 2017 Indefinite

Oracle Financials e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Oracle Intelligent Queue for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Oracle Manufacturing e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

PeopleSoft Batch eWay for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

PeopleSoft eWay 5.0.1 Not Available Jan 2014 Jan 2017 Indefinite

PeopleSoft HTTP e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

PeopleSoft Message Agent e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

PkMS eWay 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

POJO Service Engine 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Portal Infranet e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Remedy e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

REST Binding Component 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

RFID eWay 5.0.1 Not Available May 2009 Not Available Indefinite

RosettaNet ETD Library 4.5.3 Not Available Aug 2007 Not Available Indefinite

RosettaNet ETD Library for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

SAP ALE e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

SAP ALE e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SAP ALE eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

SAP BAPI e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

SAP BAPI e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SAP BAPI eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

SAP BDC e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 44

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

SAP BDC e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SAP EDI e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Scheduler Binding Component 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Scheduler Binding Component 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

ScreenScripter e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Secure Messaging Extension - Java 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Siebel EAI e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Siebel EAI e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Siebel EAI eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

Siebel EIM e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

Siebel EIM e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Siebel Event-Driven e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Siebel Event-Driven e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Siebel UAN e*Way for SRE 5.0.4 Not Available Jan 2014 Jan 2017 Indefinite

Siebel UAN eWay 5.0.1 Not Available Jan 2014 Jan 2017 Indefinite

SNA e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SNA eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

SNMP Agent 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

SNMP Agent 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

SOAP e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

SOAP e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SQL Server e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

SQL Server e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SQL Server eWay 5.0.7 Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter Development Kit 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter Development Kit 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter Development Kit 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter Development Kit 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Batch/FTP 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Batch/FTP 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Batch/FTP 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Batch/FTP 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for CICS 6.0.x Not Available Jan 2012 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 45

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Adapter for CICS 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for CICS 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for CICS 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for COM/DCOM 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for COM/DCOM 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for COM/DCOM 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for COM/DCOM 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for DB2 Connect 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for DB2 Connect 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for DB2 Connect 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for DB2 Connect 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for DB2 Universal Database 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for DB2 Universal Database 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for DB2 Universal Database 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for DB2 Universal Database 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for e-Mail 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for e-Mail 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for e-Mail 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for e-Mail 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for HTTPS 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for HTTPS 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for HTTPS 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for HTTPS 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for IMS 6 Not Available Jan 2012 Not Available Indefinite

Sun Adapter for IMS 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 46

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Adapter for IMS 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for IMS 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Informix 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Informix 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Informix 6 Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Informix 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for JDBC/ODBC 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for JDBC/ODBC 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for JDBC/ODBC 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for JDBC/ODBC 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for LDAP 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for LDAP 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for LDAP 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for LDAP 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for MSMQ 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for MSMQ 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for MSMQ 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for MSMQ 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Oracle 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Oracle 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Oracle 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Oracle 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Oracle Applications 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Oracle Applications 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Oracle Applications 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Oracle Applications 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for PeopleSoft 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for PeopleSoft 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for PeopleSoft 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for PeopleSoft 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for SAP ALE 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for SAP ALE 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 47

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Adapter for SAP ALE 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SAP ALE 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for SAP BAPI 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for SAP BAPI 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SAP BAPI 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SAP BAPI 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Siebel EAI 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Siebel EAI 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Siebel EAI 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Siebel EAI 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for SNA 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for SNA 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SNA 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SNA 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for SQL Server 6.0.x Java Not Available Jan 2012 Not Available Indefinite

Sun Adapter for SQL Server 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SQL Server 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SQL Server 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Sun Java System Application Server 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Sun Java System Application Server 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Sun Java System Application Server 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Sun Java System Application Server 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for SWIFT Alliance Gateway 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for SWIFT Alliance Gateway 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SWIFT Alliance Gateway 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for SWIFT Alliance Gateway 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for Sybase 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for Sybase 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Sybase 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for Sybase 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for TCP/IP 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for TCP/IP 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 48

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Adapter for TCP/IP 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for TCP/IP 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for TCP/IP HL7 6 Not Available Jan 2012 Not Available Indefinite

Sun Adapter for TCP/IP HL7 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for TCP/IP HL7 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for TCP/IP HL7 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for VSAM 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for VSAM 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for VSAM 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for VSAM 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for WebLogic 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for WebLogic 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for WebLogic 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for WebLogic 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Adapter for WebSphere MQ 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Adapter for WebSphere MQ 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for WebSphere MQ 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Adapter for WebSphere MQ 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Application Adapter for Axion 4 e*way Not Available Jan 2014 Jan 2017 Indefinite

Sun Communication Adapter for Compaq Non-Stop Corba e*way Not Available Jan 2014 Jan 2017 Indefinite

Sun Alert Agent 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Alert Agent 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Alert Agent 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Alert Agent 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun B2B Suite 5.1.1 Not Available Jan 2014 Jan 2017 Indefinite

Sun Business Process Manager 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Business Process Manager 6.1.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Business Process Manager 6.2.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Business Process Manager 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun COBOL Copybook Converter 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun COBOL Copybook Converter 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun COBOL Copybook Converter 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun COBOL Copybook Converter 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 49

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Composite Page Designer 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Composite Page Designer 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Composite Page Designer 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Composite Page Designer 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Enterprise Service Bus Suite 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Enterprise Service Bus Suite 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus Suite 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus Suite 6.3.x Apr 2011 Apr 2016 Not Available Indefinite

Sun Enterprise Service Bus 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Enterprise Service Bus 6.1.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus 6.2.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus 6.3.x Apr 2011 Apr 2016 Not Available Indefinite

Sun Enterprise Service Bus API Kit 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Enterprise Service Bus API Kit 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus API Kit 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Enterprise Service Bus API Kit 6.3.x Apr 2011 Apr 2016 Not Available Indefinite

Sun GlassFish Enterprise Service Bus 2.0.x Not Available Jan 2012 Not Available Indefinite

Sun GlassFish Enterprise Service Bus 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Service Bus 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Service Bus (ESB) Healthcare add-on Not Available Jan 2014 Jan 2017 Indefinite

Sun GlassFish Enterprise Service Bus (ESB) Master Index add-on Not Available Jan 2014 Jan 2017 Indefinite

Sun Intelligent Event Processor 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Intelligent Event Processor 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Intelligent Event Processor 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Intelligent Event Processor 6.3.x Apr 2011 Apr 2016 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 50

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun Java Composite Application Platform Suite 5.1.0 Not Available Dec 2007 Not Available Indefinite

Sun Java Composite Application Platform Suite 5.1.1 Not Available May 2007 Not Available Indefinite

Sun Java Composite Application Platform Suite 5.1.2 Not Available Jun 2008 Not Available Indefinite

Sun Java Composite Application Platform Suite 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun Java Composite Application Platform Suite 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Java Composite Application Platform Suite 6.1.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Java Composite Application Platform Suite 6.2.x Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun Java Composite Application Platform Suite 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Java Enterprise Service Bus (ESB) Suite 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun Java Message Grid 5.1.x Not Available Nov 2009 Not Available Indefinite

Sun Java Message Service Grid 6.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Java System Application Server eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for ASC X12 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Message Library for ASC X12 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for ASC X12 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for ASC X12 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Message Library for EDIFACT 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Message Library for EDIFACT 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for EDIFACT 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for EDIFACT 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Message Library for HIPAA 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Message Library for HIPAA 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for HIPAA 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for HIPAA 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Message Library for HL7 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Message Library for HL7 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for HL7 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for HL7 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Sun Message Library for SWIFT 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun Message Library for SWIFT 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for SWIFT 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun Message Library for SWIFT 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 51

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun ONE Integration Server EAI 3.2 Not Available May 2009 Not Available Indefinite

Sun ONE Integration Server - B2B Edition 3.6.3 Feb 2004 Aug 2010 Not Available Indefinite

Sun ONE Unified Development Server 5.2 Sep 2004 Oct 2008 Not Available Indefinite

Sun SeeBeyond Adabas e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond Adabas eWay 5.0.2 Not Available Aug 2005 Not Available Indefinite

Sun SeeBeyond Alert Agent 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond CA-Datacom eWay 5.0.1 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond COBOL Copybook Converter 5.0.5 Not Available Jan 2014 Not Available Indefinite

Sun SeeBeyond COBOL Copybook Converter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond COBOL Copybook Converter for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond e*Gate and other Integration products 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond e*Gate Integrator 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond e*Gate Integrator for SRE 5.0.5 Oct 2009 Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond e*Insight Business Process Manager for SRE Not Available Jan 2014 Jan 2017 Indefinite 5.0.5

Sun SeeBeyond E*Xchange Partner Manager for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eBAM Studio 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eBAM Studio 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eBAM Studio 5.1.x Not Available May 2009 Not Available Indefinite

Sun SeeBeyond eGate API Kit 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eGate Integrator 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eGate Integrator 5.1.1 Not Available Dec 2008 Not Available Indefinite

Sun SeeBeyond eGate Integrator 5.1.2 Not Available Nov 2009 Not Available Indefinite

Sun SeeBeyond eGate Integrator 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eGate Integrator for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

Sun SeeBeyond eInsight Business Process Manager 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eInsight Business Process Manager 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eInsight Business Process Manager 5.1.1 Not Available Sep 2007 Not Available Indefinite

Sun SeeBeyond eInsight Business Process Manager 5.1.2 Not Available Jan 2010 Not Available Indefinite

Sun SeeBeyond eInsight Business Process Manager 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eInsight ESB 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 52

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun SeeBeyond eVision Studio 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eVision Studio 5.1.1 Not Available Aug 2008 Not Available Indefinite

Sun SeeBeyond eVision Studio 5.1.2 Not Available Sep 2007 Not Available Indefinite

Sun SeeBeyond eVision Studio 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for CICS 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for DB2 Connect 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for DB2 Universal Database 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for IMS 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Informix 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for JDBC/ODBC 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Lotus Notes/Domino 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for MSMQ 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Oracle 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Oracle Applications 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for PeopleSoft 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for SAP ALE 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for SAP BAPI 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Seagull Screen Access 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Siebel EAI 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for SQL Server 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for Sun Java System Application Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for SWIFT Alliance Gateway Not Available Jan 2014 Jan 2017 Indefinite 5.1.3

Sun SeeBeyond eWay Adapter for Sybase 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for VSAM 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for WebLogic 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Adapter for WebSphere MQ 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay Batch Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay COM/DCOM Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay e-Mail Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay File Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay HTTPS Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 53

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Oracle’s Sun SOA Releases (continued

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun SeeBeyond eWay LDAP Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay SNA Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay TCP/IP Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eWay TCP/IP HL7 Adapter Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eXchange Integrator 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eXchange Integrator 5.1.1 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eXchange Partner Manager 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond eXpressway Integrator for SRE 5.0.0 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond HL7 OTD Library 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond HTTP(S) e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond IAM e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond IAM eWay 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond IMS Database eWay 5.0.2 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond IMS Database eWay 5.0.3 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond Integrated Composite Application Network Suite Not Available Jan 2014 Jan 2017 Indefinite (ICAN) 5.0.5

Sun SeeBeyond Jacada Enterprise/Access e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond OTD Library for ASC X12 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond OTD Library for HIPAA 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Protocol Manager for ASC X12 5.1.0 Not Available Feb 2008 Not Available Indefinite

Sun SeeBeyond Protocol Manager for ebXML 5.1.1 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Protocol Manager for HIPAA 5.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Schema Bridge for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Schema Runtime Envionment (SRE) 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Schema Runtime Envionment (TRE) 5.0.1 Not Available Jan 2011 Not Available Indefinite

Sun SeeBeyond Seagull Screen Access eWay 5.0.0 Not Available May 2009 Not Available Indefinite

Sun SeeBeyond Secure Messaging Extension 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond Secure Messaging Extension for SRE - Java Not Available Jan 2014 Jan 2017 Indefinite 5.0.5

Sun SeeBeyond Secure Messaging Extension for SRE – Monk Not Available Jan 2014 Jan 2017 Indefinite 5.0.5

Sun SeeBeyond SNMP Agent 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond SNMP Agent for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond SWIFT OTD Library 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 54

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

Sun SeeBeyond Toolkit Adapter 5.1.3 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond VSAM e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond VSAM eWay 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SeeBeyond XML Toolkit for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sun SMTP Agent 6 Not Available Jan 2014 Jan 2017 Indefinite

Sun SNMP Agent 6.0.x Not Available Jan 2012 Not Available Indefinite

Sun SNMP Agent 6.1.x Not Available Jan 2014 Jan 2017 Indefinite

Sun SNMP Agent 6.2.x Not Available Jan 2014 Jan 2017 Indefinite

Sun SNMP Agent 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

SWIFT ADK e*Way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

SWIFT ADK e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SWIFT ADK eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

SWIFT AG eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

SWIFT ETD Library 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

SWIFT ETD Library for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

SWIFT OTD Library 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

Sybase e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

Sybase e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

Sybase eWay 5.0.6 Not Available Jan 2014 Jan 2017 Indefinite

Sybase Intelligent Queue for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

TCP/IP e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

TCP/IP e*Way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

TCP/IP eWay 5.0.3 Not Available Jan 2014 Jan 2017 Indefinite

TCP/IP HL7 e*way 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

TCP/IP HL7 e*way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

TCP/IP HL7 e*way for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

TCP/IP HL7 eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

Teradata e*Way 4.5.4 Not Available May 2009 Not Available Indefinite

Teradata e*Way 5.5.3 Not Available May 2009 Not Available Indefinite

Teradata e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

Tigerlogic XML DB eWay 5.0.0 Not Available May 2009 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 55

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Oracle’s Sun SOA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

UCCnet ETD Library for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

UN/EDIFACT Manager Composite Application 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

UN/EDIFACT OTD Library 5.0.2 Not Available Jan 2014 Jan 2017 Indefinite

VSAM e*Way 4.5.x Not Available Jan 2014 Jan 2017 Indefinite

WAP e*Way for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

WebLogic e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

WebLogic eWay 5.0.0 Not Available Jan 2014 Jan 2017 Indefinite

WebSphere Application Server e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

WebSphere e*Way for SRE 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

WebSphere MQ eWay 5.0.5 Not Available Jan 2014 Jan 2017 Indefinite

WLM Service Engine 6.3.x Apr 2011 Apr 2016 Apr 2017 Indefinite

xCBL ETD Library 4.5.3 Not Available May 2009 Not Available Indefinite

xCBL ETD Library 4.5.4 Not Available Jan 2014 Jan 2017 Indefinite

xCBL ETD Library for SRE 5.0.5 Not Available May 2009 Not Available Indefinite

XML DTD Converter for TRE 5.0.1 Not Available Jan 2011 Not Available Indefinite

XML Toolkit 4.5.3 Not Available Jan 2014 Jan 2017 Indefinite

XSLT Service Engine 2.0.x Not Available Jan 2012 Not Available Indefinite

XSLT Service Engine 2.1.x Not Available Jan 2014 Jan 2017 Indefinite

XSLT Service Engine 2.2.x Not Available Jan 2014 Jan 2017 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 56

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APPLICATION INTEGRATION ARCHITECTURE Oracle Application Integration Architecture (AIA) is a pre-built, open and complete architecture for orchestrating agile, user-centric business processes across enterprise applications. Through Oracle AIA, Oracle enables best-in-class applications to work together seamlessly as a suite, leveraging best practices and open standards that increase strategic value.

Oracle’s Application Integration Architecture Releases

Release GA Date Premier Extended Sustaining Support Ends Support Ends Support Ends

Application Integration Architecture Pre-built Integrations 11.x Oct 2011 Jun 2014 Jun 2017 Indefinite

Application Integration Architecture Foundation Pack 11g R1 Apr 2010 Jun 2014 Jun 2017 Indefinite (11.1.1.x)

Application Integration Architecture Pre-built Integrations 3.x Feb 2011 Jun 2014 Jun 2017 Indefinite

Application Integration Architecture 2.x Feb 2008 Dec 2013 Dec 2014 Indefinite

Application Integration Architecture 1.x Apr 2007 Dec 2013 Dec 2014 Indefinite

If Premier Support for a participating application in an integration program is no longer available, Extended Support, if available, may be acquired to continue to receive updates, fixes, and more for that application. Please refer to http://www.oracle.com/applications/prebuilt integrations.html for additional information on participating applications.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 57

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ORACLE’S BEA RELEASES The following table lists the BEA products acquired by Oracle and included in the Oracle Fusion Middleware Portfolio with no branding. Oracle’s BEA Releases

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

.NET Web Control Consumer 3.0 SP1 Dec 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Analytics 2.5 Mar 2008 Mar 2013 Mar 2016 Indefinite

AquaLogic BPM 5.5 SP10 Jun 2006 May 2008 May 2010 Indefinite

AquaLogic BPM 5.5 SP11 Nov 2006 Jun 2008 Jun 2010 Indefinite

AquaLogic BPM 5.7+ * Sep 2006 Apr 2010 Apr 2011 Indefinite

AquaLogic BPM 6.x Jul 2007 Jul 2012 Jul 2014 Indefinite

AquaLogic BPM Workspace Extensions 5.7* Jan 2007 Apr 2010 Apr 2011 Indefinite

AquaLogic Commerce Services 5.x Feb 2007 Feb 2010 Not Available Indefinite

AquaLogic Commerce Services 6.x Mar 2008 Mar 2013 Not Available Indefinite

AquaLogic Data Services Platform 2.x May 2005 Aug 2010 Aug 2012 Indefinite

AquaLogic Data Services Platform 3.0.1 May 2008 May 2013 May 2016 Indefinite

AquaLogic Data Services Platform 3.2 Apr 2008 Apr 2013 Apr 2016 Indefinite

AquaLogic Data Services Platform 3.x Jan 2008 Jan 2013 Jan 2016 Indefinite

AquaLogic Ensemble 1.x Jun 2007 Nov 2010 Nov 2012 Indefinite

AquaLogic Enterprise Repository 2.5+ (AquaLogic Enterprise Sep 2006 Sep 2011 Sep 2013 Indefinite Repository 2.5+ includes release 2.5 and subsequent 2.x minor releases.)

AquaLogic Enterprise Security 2.x Jul 2005 Aug 2010 Aug 2012 Indefinite

AquaLogic Enterprise Security 3.x Aug 2007 Aug 2012 Aug 2014 Indefinite

AquaLogic HiPer Workspace for Retail 1.1 Jun 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Integrator 3 Mar 2008 Mar 2013 Mar 2015 Indefinite

AquaLogic Interaction .NET Application Accelerator 1.x Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction 5.0.5 Apr 2006 Aug 2008 Aug 2010 Indefinite

AquaLogic Interaction 5.0.5J Apr 2006 Aug 2008 Not Available Indefinite

AquaLogic Interaction 6.5 Mar 2008 Mar 2013 Mar 2016 Indefinite

AquaLogic Interaction 6.x Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Analytics 1.2 Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Analytics 2.x Sep 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Collaboration 4.1 SP1 Dec 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Collaboration 4.1 SP2 Jun 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Collaboration 4.2+ Oct 2006 Nov 2010 Nov 2012 Indefinite

* Version of WebLogic Server supported is 9.x.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 58

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Oracle’s BEA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

AquaLogic Interaction Collaboration 4.5 Mar 2008 Mar 2013 Mar 2016 Indefinite

AquaLogic Interaction Content Service - Lotus Notes 6.x Oct 2004 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Content Service - MS Exchange 5.1+ Nov 2004 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Content Service - Windows Files 6.0 SP1 Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Content Service - Windows Files 6.1 Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Development Kit 5.3+ Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Development Kit 6.0 Jun 2007 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Identity Service - Active Directory 6.2+ Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Identity Service – LDAP 2.1 MP2 Mar 2008 Mar 2013 Mar 2016 Indefinite

AquaLogic Interaction Identity Service - LDAP 2.1+ Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction JSR-168 Container 1.0 SP5 Dec 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction JSR-168 Container 1.0.3 Sep 2004 Aug 2007 Not Available Indefinite

AquaLogic Interaction JSR-168 Container 1.1+ Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Logging Utilities 1.x Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Framework - Microsoft Excel 1.1.2 May 2004 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Framework - Microsoft Excel 1.2 Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Suite - IMAP 3.1 SP1 Oct 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Suite - IMAP3.2+ Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Suite - Lotus Notes 3.2 SP1 Oct 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Suite - Lotus Notes 3.3+ Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Portlet Suite - MS Exchange 3.1+ Apr 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Process 1.5 Jan 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Publisher 6.1 May 2005 Aug 2008 Not Available Indefinite

AquaLogic Interaction Publisher 6.2 , 6.3, 6.4 Sep 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Publisher 6.5 Aug 2008 Aug 2013 Aug 2015 Indefinite

AquaLogic Interaction SharePoint Console 1.x Mar 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Studio 2.0.4 Oct 2004 Aug 2008 Not Available Indefinite

AquaLogic Interaction Studio 2.1 SP1 Dec 2005 Nov 2010 Nov 2012 Indefinite

AquaLogic Interaction Studio 2.2+ Oct 2006 Nov 2010 Nov 2012 Indefinite

AquaLogic Pages 1.x Jul 2007 Nov 2010 Nov 2012 Indefinite

AquaLogic Pathways 1.5 Apr 2008 Apr 2013 Apr 2016 Indefinite

AquaLogic Pathways 1.x Jun 2007 Nov 2010 Nov 2012 Indefinite

AquaLogic Service Bus - Financial Services Edition 2.x Nov 2008 Jan 2010 Not Available Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 59

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Oracle’s BEA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

AquaLogic Service Bus 2.x Jul 2005 Aug 2010 Aug 2012 Indefinite

AquaLogic Service Bus 3.0 Feb 2008 Mar 2013 Mar 2015 Indefinite

AquaLogic Service Registry 2.x May 2006 Aug 2010 Not Available Not Available

AquaLogic Service Registry 3.x Aug 2007 Aug 2012 Not Available Not Available

AquaLogic SOA Management 2.x Jul 2005 Dec 2009 Not Available Not Available

BEA Bluedragon plugin to WLS (All Versions) Not Available Dec 2009 Not Available Indefinite

BEA SmartConnect 3.x Mar 2008 Mar 2013 Not Available Indefinite

BEA Workshop Studio 10.x Mar 2007 Mar 2012 Not Available May 2013

Crosslogic 3.2 Feb 2003 Jul 2007 Jul 2008 Not Available

eLink Adapter for Mainframe OSI/TP 4.2 (refer to Tuxedo Not Available May 2008 May 2010 Indefinite Mainframe Adapter in future)

eLink Adapter for Mainframe SNA 4 Not Available May 2008 May 2010 Not Available

eLink Adapter for Mainframe SNA 4.1 (refer to Tuxedo Mainframe Not Available May 2008 May 2010 Indefinite Adapter in future)

eLink Adapter for Mainframe TCP 3.1 v2 Not Available May 2008 May 2010 Not Available

eLink Adapter for Mainframe TCP 3.2 Not Available May 2008 May 2010 Indefinite

eLink Platform 1.2 Not Available May 2007 May 2008 Not Available

eLink Platform 2 Not Available May 2007 May 2008 Not Available

Jolt (for Tuxedo) 1.2 Not Available May 2008 May 2010 Not Available

Jolt (for Tuxedo) 1.2.1 Apr 2000 May 2007 May 2009 Not Available

Jolt (for Tuxedo) 8 Jun 2001 May 2008 May 2010 Indefinite

Jolt (for Tuxedo) 8.1 Feb 2003 Feb 2010 Feb 2011 Indefinite

Jolt (for Tuxedo) 9.x Jun 2006 Jun 2012 Jun 2014 Indefinite

JRockit 7 Aug 2002 Mar 2009 Mar 2011 Indefinite

JRockit 8.1 Mar 2003 Sep 2009 Sep 2011 Indefinite

JRockit 1.4.2 Dec 2003 Sep 2009 Sep 2011 Indefinite

JRockit 5.0 (1.5) Dec 2004 Mar 2013 Mar 2015 Indefinite

JRockit 6 (1.6) Apr 2007 Dec 2013 Dec 2016 Indefinite

Kapow Robosuite, BEA WebLogic Edition (All Versions) Not Available Nov 2008 Not Available Not Available

Kapow WebClip, BEA Edition (All Versions) Not Available Nov 2008 Not Available Not Available

Kodo 3.4 May 2006 Apr 2009 Apr 2010 Not Available

Kodo 4 Apr 2006 Apr 2009 Apr 2010 Not Available

Kodo 4.1 Oct 2006 Oct 2011 Oct 2014 Indefinite

MessageQ 4.0A Apr 1997 May 2007 May 2008 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 60

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Oracle’s BEA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

NT AWS 5.0.41 Dec 2004 Aug 2008 Not Available Not Available

SALT (for Tuxedo 8.1) 1.1 Jun 2006 Feb 2010 Feb 2011 Indefinite

SALT (for Tuxedo 9.1) 1.1 Jun 2006 Jun 2012 Jun 2014 Indefinite

SALT 2 Aug 2007 Sep 2013 Sep 2015 Indefinite

SNMP Agent (for Tuxedo) 2.1 Not Available Feb 2009 Feb 2011 Indefinite

SNMP Agent (for Tuxedo) 2.1.1 Not Available May 2008 May 2010 Indefinite

SNMP Agent (for Tuxedo) 8.1 Not Available Feb 2010 Feb 2011 Indefinite

SNMP Agent (for Tuxedo) 9.x Not Available Jun 2012 Jun 2014 Indefinite

Tuxedo 6.4 Jan 1998 May 2007 May 2008 Not Available

Tuxedo 6.5 Jan 1999 May 2008 May 2010 Indefinite

Tuxedo 7.1 Apr 2000 May 2007 May 2009 Indefinite

Tuxedo 8 Jun 2001 May 2008 May 2010 Indefinite

Tuxedo 8.1 Feb 2003 Feb 2010 Feb 2011 Indefinite

Tuxedo 9.0 Jun 2005 Jun 2011 Jun 2013 Indefinite

Tuxedo 9.1 Jun 2006 Jun 2012 Jun 2014 Indefinite

Tuxedo 10.0 Sep 2007 Sep 2013 Sep 2015 Indefinite

Tuxedo Mainframe Adapter (Tuxedo Mainframe Adapter now Not Available Feb 2010 Feb 2011 Indefinite bundles OSI/TP, SNA and TCP) 8.1

Tuxedo Mainframe Adapter (Tuxedo Mainframe Adapter now Jun 2006 Jun 2012 Jun 2014 Indefinite bundles OSI/TP, SNA and TCP) 9.1

WebLogic Communications Platform/WebLogic SIP Server 3.x Dec 2006 Nov 2011 Nov 2013 Indefinite

WebLogic Communications Platform/WebLogic SIP Server2.x May 2006 May 2011 May 2013 Indefinite

WebLogic Conferencing Server 3 Mar 2007 Jan 2010 Not Available Indefinite

WebLogic Enterprise 5.1 Jul 2000 Feb 2010 Feb 2011 Indefinite

WebLogic Event Server 2.0 Jul 2007 Jul 2012 Jul 2014 Indefinite

WebLogic Integration 7 Jun 2002 Mar 2009 Mar 2011 Indefinite

WebLogic Integration 8.1 Jul 2003 Sep 2009 Sep 2011 Indefinite

WebLogic Integration 9.x Nov 2006 Nov 2011 Nov 2013 Indefinite

WebLogic Integration 10.2 Mar 2008 Mar 2013 Mar 2015 Indefinite

WebLogic jDriver 6.1 Aug 2001 Nov 2006 Nov 2008 Not Available

WebLogic jDriver 7 Apr 2002 Mar 2009 Mar 2011 Not Available

WebLogic jDriver 8.1 Mar 2003 Sep 2009 Sep 2011 Indefinite

WebLogic Mobility Server 3.3 Dec 2005 Jan 2013 Not Available Not Available

WebLogic Operations Control 1 Mar 2008 Mar 2013 Mar 2016 Indefinite

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 61

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Oracle’s BEA Releases (continued)

Premier Extended Sustaining Release GA Date Support Ends Support Ends Support Ends

WebLogic Personal Messaging API 4.2 Oct 2005 Sep 2008 Sep 2011 Not Available

WebLogic Platform (WebLogic Server, WebLogic Workshop, Jun 2002 Mar 2009 Mar 2011 Indefinite WebLogic Portal, and WebLogic Integration) 7

WebLogic Platform (WebLogic Server, WebLogic Workshop, Jul 2003 Sep 2009 Sep 2011 Indefinite WebLogic Portal, and WebLogic Integration) 8.1

WebLogic Platform (WebLogic Server, WebLogic Workshop, Nov 2006 Nov 2011 Nov 2013 Indefinite WebLogic Portal, and WebLogic Integration) 9.x

WebLogic Platform (WebLogic Server, WebLogic Workshop, Mar 2008 Mar 2013 Mar 2015 Indefinite WebLogic Portal, and WebLogic Integration) 10.0 10.2

WebLogic Portal 8.1 Jul 2003 Sep 2009 Sep 2011 Indefinite

WebLogic Portal 9.x Jul 2006 Nov 2011 Nov 2013 Indefinite

WebLogic Portal 10 - 10.2 Mar 2007 Mar 2013 Mar 2015 Indefinite

WebLogic Portlets for Groupware Integration 2.5 Sep 2005 Sep 2009 Sep 2011 Not Available

WebLogic Portlets for Groupware Integration 2.5 (3.0) Oct 2006 Nov 2011 Nov 2013 Indefinite

WebLogic Real Time 1.1 Feb 2007 Feb 2012 Feb 2014 Indefinite

WebLogic Real Time 2.0 Jul 2007 Jul 2012 Jul 2014 Indefinite

WebLogic RFID Compliance Express 1.x Nov 2005 Jan 2010 Not Available Indefinite

WebLogic RFID Edge Mobile SDK 1.x Not Available Jan 2010 Not Available Indefinite

WebLogic RFID Edge Server (all releases) Not Available Jan 2010 Not Available Indefinite

WebLogic RFID Enterprise Server (all releases) Not Available Jan 2010 Not Available Indefinite

WebLogic Server - Process Edition 10.x Mar 2008 Mar 2013 Mar 2015 Indefinite

WebLogic Server VE 9.2 1.x Jul 2007 Nov 2011 Nov 2013 Indefinite

WebLogic Server/Express 6.1 Aug 2001 Nov 2006 Nov 2008 Indefinite

WebLogic Server/Express 7 Apr 2002 Mar 2009 Mar 2011 Indefinite

WebLogic Server/Express 8.1 Mar 2003 Sep 2009 Sep 2011 Indefinite

WebLogic Server/Express 9.x Jul 2005 Nov 2011 Nov 2013 Indefinite

WebLogic Server/Express 10.0 Mar 2007 Mar 2013 Mar 2015 Indefinite

WLCP - WebLogic Network Gatekeeper (includes ESDK) 2.x May 2006 May 2011 May 2013 Indefinite

Workshop Studio 3.3 Dec 2006 Dec 2007 Not Available May 2013

WSRP Consumer1.0.1+ Oct 2003 Nov 2010 Nov 2012 Indefinite

Unless otherwise noted, any release previously retired by BEA will receive Indefinite Sustaining Support. For a listing of former BEA products that are bundled as 10gR3, please refer to the 10gR3 Releases section in the associated Oracle Fusion Middleware product releases tables.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 62

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Now, you can have even greater peace of mind knowing that your business strategy is driving your upgrade strategy with more control, more choice, and more certainty. It all amounts to an Oracle Superior Ownership Experience—available only with the industry’s most advanced support offering, Oracle Lifetime Support.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 63

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For more information on the Oracle Lifetime Support Policy, please visit oracle.com/support

This document is for informational purposes only and may not be incorporated into a contract. Technical Support Services are provided in accordance with Oracle’s Technical Support Policies, which can be accessed at oracle.com/support/policies.html Oracle is under no obligation to develop any future programs or functionality.

Lifetime Support Policy, Coverage for Oracle Fusion Middleware Products - January, 2013 Page 64

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Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Published in the U.S.A. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. Intel and IntelXeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open Company, Ltd.

PROJECT ESTIMATE GO_64098_1

PROJECT DESCRIPTION: Enterprise Recruiting Solutions DEPT: 388 - I.T.

PROJECT ID: 64098 PREPARED BY: Helen Del Grosso BUDGET YEAR: 2015 TITLE: VP HR COMPLETION YEAR: 2015 BUDGET VALUE: $357,600 DATE: 8/28/2012

ITEM QUANTITY UNIT COST TOTAL COST BASIS

Hardware 1 $50,000 $50,000 Vendor quote

Software 1 $72,000 $72,000 Vendor quote

Contracted Services 1 $150,000 $150,000 Estimated 1000 hours @ $150.00 per hour

Internal Labor 1 $80,000 $80,000 Estimated 1600 hours @ $50.00 per hour

Overhead 1 $5,600 $5,600 2% Construction Overhead

Total $357,600 $357,600 GO_64098_2