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Service Roundtable Technical Service SI B06 04 17 April 2017 Service Roundtable Technical Service Service Roundtable: April Show model All situation The Service Roundtable is streamed to dealers as video-on-demand (VOD). This is accessed via TMSi (Talent Management System International). On April 24th, the next edition of the Service Roundtable will be released. This program will be approximately 35 minutes long and will address Service Technicians, Service Managers, Service Advisors, and Shop Foremen. Because of the VOD format, the show can be viewed at any time. The Service Roundtable will be divided into the following parts: Technical and product issues that BMW NA has been made aware of through customer and dealer contacts, contact with BMW AG, PuMA cases, etc. Workshop Technology Update PuMA "Info Only" Case Update Technical Training Express World According to Warranty TeileClearing Copies of the slides presented during the show are attached to this bulletin. The slides are a valuable reference for the most current information regarding service issues, but should not be used as a substitute for watching the Service Roundtable. Because situations change as we learn more about technical issues, always refer to current Service Information bulletins for technical information before consulting the Service Roundtable slides. A listing of the subjects covered this calendar year is attached to this SI. All subjects covered in 2016 can be found in SI B06 01 17. Feedback for Service Roundtable can be submitted by clicking on the link in TMSi (see attachment). Attachments [ Copyright ©2017 BMW of North America, Inc. ] April 2017 Service Roundtable 4/14/17 Product Quality Update Product Quality Update Situation Cause • F15 (X5 SAV) • The gas generator for the passenger front air bag may not have been manufactured according to the specifications • Vehicles produced from February 17, 2017 to February 27, 2017 • Recall Campaign 17V-189: ARC Passenger Front Air Bag replacement Product Quality Update Product Quality Update Situation Field • F30 / F31 / F34 (3 Series), F32 / F33 / F36 (4 Series) • Replace passenger front air bag • After programming with ISTA/P V3.56.1 or ISTA/P V3.60: • Active Sound Design (ASD) no longer provides simulated • Reference SI B72 03 17 engine sounds • A fault is stored in the Active Sound Design (ASD) module • Fault Code 8053A5 "ASD; invalid coding data for equalizing" Product Quality Update Product Quality Update Cause Situation • Invalid ASD coding data in two different versions of ISTA/P • All with Satellite Radio • SDARS option code SA 0655 Field • Reprogram and encode the vehicle with ISTA/P 3.61.2 or • There may be observed changes in reception quality in vehicles ISTA 4.04.3 (F020-17-03-505) or higher • Reference updated SI B65 17 15 1 April 2017 Service Roundtable 4/14/17 Product Quality Update Product Quality Update Cause Field • Due to the release of new Wireless Communications Service • Do not replace any parts (WCS) frequencies for mobile broadband radio • Do not program or carry out other work on the vehicle • Customer may experience interference with Satellite Radio reception • Explain to customer about the new Wireless Communications Service (WCS) signals • Reference SI B65 06 17 • When investigating Satellite Radio cutouts or a temporary loss of reception • Reference SI B65 19 15 Product Quality Update Product Quality Update Situation Cause • G12 (7 Series) • The ground cable from the rear axle to the body was not • Vehicles produced from June 16, 2016 to installed in the vehicle(s) November 10, 2016 • Service Action: Retrofitting rear axle ground strap for radio interference Product Quality Update Field • Retrofit the ground cable from the rear axle to the body • Video • Refer to SI B65 05 17 • Apple CarPlay 2 April 2017 Service Roundtable 4/14/17 Product Quality Update Product Quality Update Situation • G12 and G30 • After Transport Mode is deleted during the PDI • No communication with Flexray control units with ISTA • Flexray control units will not communicate with ISTA • State of the battery charge can not be display in KOMBI Product Quality Update Product Quality Update Cause Situation • BDC software error • G12 and G30 • Poor remote range for comfort access Field • No parts needed, submit a PuMA case for IRAP • Service Information will be released soon • SI B61 22 17 Product Quality Update Product Quality Update Cause Field • Under investigation • Duplicate the problem in the shop with both remotes • No after market devices or any other outside interference • Please provide a short video clip • Follow Test Plan for BDC faults • Submit PuMA info only case 3 April 2017 Service Roundtable 4/14/17 Product Quality Update • Video Situation • 2G COMBOX Campaign update • AIR • All models equipped with COMBOX • 2G network system deactivated as of December 31, 2016 • New unsold E89 and E84 models have been added to the campaign Product Quality Update Product Quality Update Information Field • Confirm campaign is open in one of the following: • Prior to delivering vehicle to the customer, dealer must: • Key read data • Advise the customer of the 3 options • AIR system • Have customer visit website and select preferred choice • DCS Warranty vehicle history • Complete the campaign based on customer selection • Refer to B84 03 16 and B84 08 16 for updated details Product Quality Update Product Quality Update Situation Information • F48 • The milling on the dashboard may not have been completed • Passenger side airbag inspection of dashboard • This can affect the deployment of the passenger side airbag • Recall Campaign 17V-062 • Refer to SI B51 17 17 for information on the repair 4 April 2017 Service Roundtable 4/14/17 Product Quality Update Product Quality Update Field Field • Refer to the attachment A - “Inspection and Repair” • Warranty information is not currently available • Use a borescope to inspect for milling marks • Do not submit warranty claims until the warranty information • If the milling marks are present, the vehicle is OK becomes available • If milling marks are NOT present, the dashboard must be replaced. • Look for SI B04 08 17 for borescope information • Parts supply is currently low, inspect vehicle to ensure that a dashboard is needed. Refer to parts matrix for ordering instructions. TeileClearing Update • Video Information • Tips and Tricks for proper HV battery diagnosis • How to program a retrofit with ISTA 4.x • Run all applicable test modules for HV battery faults • Run serial number test plan Ablauf (ABL_WAR_AS6125_HVS3SERNR) • If possible, decrease HV SOC to 80% or below • Clear all fault codes out of Storage Management Controller (SME), prior to dropping battery TeileClearing Update TeileClearing Update Information Information • Tips and Tricks for proper HV battery diagnosis • Once battery is open • Verify that DBL 1200HV-60 (Deutronic HV Charger) has the • Compare CSC/cell modules information latest version and correct cables are utilized • Position • Before use • Serial number • Verify that EOS test has most up to date software • Production date • Match the information that was printed out from the test plan 5 April 2017 Service Roundtable 4/14/17 PuMA Hotline Update • Video Situation • G30 Satellite Radio Retrofit cannot be performed while • G30 wind noise programming PuMA Hotline Update PuMA Hotline Update Cause Field • Retrofit conversion is missing in ISTA+ 4.04.12 • Retrofit has been added to ISTA+ 4.04.3x menu selection “What’s your story?” video contest beginning April 1st • Video • G30 hood latches on one side Grab a camera/ Once finished: Individual: phone & shoot a Individual Upload video on $1000 GiZ Card Define video up to 90 Private YouTube OR secs for OR “What’s link & email Individuals & up Group: Free Your Story?” Cxcontest@ Group to 3 mins for Dealership bmwgroup.com Groups Lunch SUBMIT YOUR VIDEO BETWEEN APRIL 1ST & APRIL 30th FOR A CHANCE TO WIN! 6 April 2017 Service Roundtable 4/14/17 World According to Warranty • Video BMW EMPOWER: Non-Repair “Customer” Goodwill Initiative • Tech Hot Spot Videos • The bulletin for the BMW Empower program is posted to TIS. Some of the highlights are: • Length of time has been increased from the first 12 months of ownership to the first 36 months of ownership • Repair does not have to be tied to a Warranty related service • Lease Payments (ISG process is not required) • Cannot exceed $1000 per vehicle • Vehicle Accessories, Lifestyle World According to Warranty World According to Warranty BMW EMPOWER: Non-Repair “Customer” Goodwill Warranties Department Knowledge Portal Initiative • The updated Warranties Department Knowledge Portal is now • Please see SI B01 14 15 for details on DCSNet • This portal can be used as a guide to determine coverage for vehicles enrolled in the Certified Pre-Owned & Extended Vehicle Protection programs World According to Warranty World According to Warranty Warranties Department Knowledge Portal Warranties Department Knowledge Portal • For definitive program coverage guidelines, please see the Center Operations manual for each program located on the Warranties Documentation Portal 7 April 2017 Service Roundtable 4/14/17 World According to Warranty Warranties Department Knowledge Portal World According to Warranty World According to Warranty BMW Recall/Service Action Repairs – Alternative Mobility BMW Recall/Service Action Repairs – Alternative Mobility Solutions Solutions • When performing a Recall and/or Service Action with a stated • Independent of AMP, there are several other or “alternative FRU allowance equal
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