AUTUMN 2021 QUARTERLY NEWSLETTER Phone (09) 489 4975 | www.ageconcernauckland.org.nz Auckland He Manaakitanga Kaumātua Age Concern Auckland o Tāmaki Makaurau North Shore Edition Serving the needs of older people AGE MATTERS

Our Visiting Service fosters special friendships. Thank you to all our amazing volunteers

For advertising phone Dave 027 652 5220 or email [email protected] A Kiwi Publications Limited publication | www.kiwipublications.co.nz | Please refer to website for disclaimer 2 AGE CONCERN | Serving the needs of older people AUTUMN 2021 3

Contact Information Our Services St John Ambulance Membership Personal and economical Phone: (09) 489 4975 Accredited Visiting Service (AVS) – provides Currently, if you call for a St John Ambulance, there transport with extra help Email: [email protected] companionship and support for older people living will be a cost of $98.00. – wheelchair transport available independently in the community by matching them As an alternative, the St John Ambulance Service Address: 177B Shakespeare Road, Milford, Call Freedom Drivers for medical, business and with a regular, volunteer visitor. offers Ambulance Membership – that could prove Auckland 0620 personal appointments or assistance with shopping. Ageing Well – delivers a range of free workshops, more economical for you or your family should you How about a drive with a stop for morning or OFFICE HOURS seminars, and programmes that are fun, sociable, call them in a medical emergency. 9.00am - 4.00pm Monday to Friday afternoon tea for yourself and a couple of friends? interactive and promote healthy living. The Health If you would like to know more about different “We bring our friendly service to your door and we Promotion education sessions are designed to membership options, visit the website Age Concern Auckland North Shore provide access to health related information and will provide extra help at either end of the journey as Staff Directory services to give older people more control over their stjohn.org.nz/join or call 0800 785 646 needed. For medical appointments we make sure Chief Executive Officer health and wellbeing. to have a chat, check your eligibility and see which you get to the right place and will wait if necessary membership plan might be the best for you. or pick you up after the appointment. Travelling with Kevin Lamb Asian (Chinese) Services – ensures that all our Freedom is like travelling with friends or family. You 820 0184; [email protected] services and activities are delivered in both Mandarin build a relationship with a driver you get to know and and Cantonese and that we provide culturally and Office Coordinator trust.” Elly Dashtabi; 489 4975; [email protected] linguistically appropriate support. We give talks to Chinese groups and run group activities to promote Service is personal and our prices are comparable to Social Connections Coordinator positive ageing. (and often less) than a standard taxi. We take Total Amanda Payne; 929 2310; [email protected] Mobility cards (TM), are ACC Registered Vendors Community Connector – social workers are available and wheelchair accessible vehicles are available on Volunteer Coordinator to support and assist people aged 65+ with any request. Emah Butler; 489 4975; [email protected] social, health or wellbeing issues. Call 0800 956 956 now for more information or a EARS Coordinator Elder Abuse Response Service – aims to improve quote. Rebecca Wilson; the quality of life of older people in abusive situations 489 4975; [email protected] and to prevent abuse by providing case management, Tips to reduce the risk of falling TRANSPORT YOU CAN TRUST Community Connector free and confidential advice and by working with a when wearing a face mask Diane Anderson; 489 4975; [email protected] range of health professionals to provide wrap-around support services. With Auckland going in and out of lockdown, you may Manager Asian (Chinese) Services Total Mobility Scheme – assesses and provides Total find yourself considering wearing a facemask when Ray Law; 820 0271; [email protected] Mobility Cards to eligible people so they can receive out and about to help limit the spread of COVID-19. Manager Ageing Well/Health Promoter subsidised taxis when they are no longer able to use Unfortunately, for the many of us who wear glasses, Katie Rom public transport. masks can cause some loss of lower peripheral 929 2319; 021 978 154; [email protected] vision. The lower peripheral vision is an important Reliable and Call us now! sensory function that guides us when we walk and friendly service Finance Manager For more information Wilma Marshall helps to stop us tripping or falling. • Medical appointments Rhonda Oliver Obituary or a quote • Social and business trips 021 086 12690; [email protected] Sadly, Wilma Marshall, It is therefore essential to consider how to reduce the recently passed away risk of falling while wearing a face mask. • Shopping 0800 956 956 Support and Development Coordinator Wilma had a long • Sightseeing and outings [email protected] Diane Matheson; 929 2306; [email protected] Some useful tips to consider: relationship with • Airport transfers Total Mobility Assessments Age Concern North Shore • Check your mask fits snugly around your nose • Pets to the vet ACC and cheeks to reduce any visual impairment • One off or regular REGISTERED 489 4975; [email protected] both as a volunteer VENDOR facilitator and serving on and fogging of glasses • Long trips and local Chinese Interest Classes Coordinator the Board for six years. • Slow your walking pace to give you more time to Jenny Zhen; 820 0814; [email protected] In 2002 she received a consider what is immediately in front of you and QSM for Public Service. what trip hazards lie ahead Disclaimer: The views expressed in this newsletter are not • If you wear glasses, consider adopting practices companion driving necessarily those of Age Concern Auckland. The inclusion or Our deepest sympathies go to to help reduce fogging, like swimmers do with exclusion of any product does not mean that the publisher or their goggles (such as a drop of washing up Age Concern advocates or rejects its use. her family and loved ones. www.freedomdrivers.co.nz liquid on glasses) Editorial supplied by Freedom Drivers 4 AGE CONCERN | Serving the needs of older people

CEO UPDATE services during lockdowns, we have seen very clearly the benefit of, and need for, local volunteers to 2021 will hopefully be a provide practical assistance to older people living more settled year than 2020, independently in their neighbourhood. This support despite the rocky start of a is crucial when there is not family and friends close third lockdown for Auckland. by. Each year our volunteers provide around 50,000 The start of the roll out of the hours of their time to make a difference. This has COVID 19 vaccine allows us immense impact, and we are excited to be growing all some optimism that by the and expanding this. end of this year we will see our borders open again and While we know that as an organisation we need to THE FUTURE. YOU’RE GOOD. for many that will give us a keep moving forward and push ourselves to provide chance to reunite with family and friends. excellent service, increasing services and staff comes with some risks in our current climate, when there is For Age Concern Auckland 2020 was a year of uncertainty over an economic downturn. As a charity When you choose a Ryman village, you’re consolidation as we firmly established ourselves as dependent on fundraising and community support set. Our Peace of Mind Guarantees are a single organisation and showed our ability to step for 45% of our operating costs we are incredibly up and lead the way in providing services for older designed to protect you, so whatever grateful for the continued support of our donors people across Auckland, both when the country the future holds, we’ve got your back. and members – every donation helps us provide our was in crisis and during periods of normality. The services and make a difference, so thank you each leadership role we have taken has been noticed by From independent and assisted living and every one of you. both our peers and by Government agencies and to resthome care and, in most villages, we will be building on this in 2021 to increase the Regards, hospital and specialist dementia care. services that we are able to offer and the impact we There are no hidden costs, no surprise have. Kevin Lamb CEO Age Concern Auckland costs when you move in and no Tied to this we have increased our capacity by adding administration fees. some key roles to our multi-disciplinary team. In our Counties Manukau office we are growing our ARE YOU A STRESSED CARER Our base weekly fee is fixed for the Social Connections Services with Diane Brereton Do you have carer support? entire time you occupy your townhouse and Tinmama Oo joining the service. Both bring a or apartment* and the deferred wide range of skills to the organisation and will be Homely Rest Home, Respite management fee is capped at 20%. working closely with other community organisations *Some conditions apply and agencies to reconnect isolated and lonely seniors and Hospital Level Care back into their local community. Contact Manager on Having certainty inspires confidence. It’s just Diane Anderson and Philippa Bell have also one of the ways we’re pioneering a new way joined Danielle Smith as part of our newly formed Ph: 09 418 3118 of living for a new retirement generation. Community Connector team. Their role sits within our Anne Maree Court, Northcote Intervention Services team and supports people to access and navigate the services they need. Danielle, Diane and Phillipa can assist with any social, health Anne Maree There are 11 Ryman villages or wellbeing issues you are experiencing. Their social throughout Auckland. work roles are complementary to our Elder Abuse Response Service and Counsellor. Court Each one is unique and provides you We have also appointed a Volunteer Coordinator, Rest Home with a village community within your local Emah Butler who will be based at the North Shore community. To find the village that’s right Office. Emah will be enhancing our volunteer & Hospital for you, or to enquire about availabilities, 1492 programme to grow our base of volunteer supporters simply give us a call or visit us online: and expanding the volunteer support they can provide, so we can assist beyond our Visiting [email protected] 0800 000 290 Programme. While providing our emergency response www.annemareeresthome.co.nz rymanhealthcare.co.nz 6 AGE CONCERN | Serving the needs of older people

Chair’s report out if you need Age Concern’s support. We are here for you, it is why we exist, so don’t hesitate to get in Kia ora, te whānau touch. What an amazing summer Another reason to reach out to us is to get our help we’ve had. I’m not really talking with the changes happening around us, like the about the weather, although phasing out of cheques. This issue has received we have had some magnificent widespread coverage, as banks seek to move more days. I’m talking about our alert to online and digital transacting. With only one per level changes when there are cent of New Zealanders using cheques these days it COVID-19 community cases is easy to understand why. However, if you are one being reported. I feel lucky we are doing so well in of the one per cent using cheques to manage your New Zealand, a result of the team of 5 million. money, it may seem a bit daunting. All the major However, the Auckland region has often been at the banks are offering help, so if you are worried about forefront of New Zealand’s COVID-19 headlines. what to do then contact your bank and ask for their As the major gateway city to New Zealand and with help. We’ve also included an article in this newsletter a large number of quarantine facilities within our about the issue, to help you navigate what it might borders, it isn’t surprising. However, the changes in mean for you and how you can still be in control of levels can bring about confusion and uncertainty. I your finances. know I had to double check a few times what being I’ve talked before about the strategic direction we in Level 3 meant. Just to make sure. It is a good are taking as an organisation. Age Concern Auckland reminder at these times to be vigilant about your is committed to promoting wellbeing, rights, respect own health and wellbeing and of course reaching and dignity for older people. Our vision is that older people live a valued life in an inclusive society. To this end we are planning to strengthen our Social

™ Work team as well as our Asian Services team this year. These are core services we provide and over the past 12 months we have had increased requests Selling your home? for support in these areas. We have been fortunate Downsizing ? to receive some funding to help deliver on these two important aspects in 2021 and we are forever Moving House ? grateful for our supporters and our staff who help deliver in these amazing areas of work. WE CAN HELP This March we are delighted to welcome Professor Ngaire Kerse to our Board. Ngaire is a Professor and Joyce Cook Chair in Ageing Well at the University of An independent North Shore family business with Auckland with a focus on ageing well. We are very decades of experience working with older people. fortunate Ngaire has agreed to join us as she is a leading advocate and scholar in the issues at the Contact Mrs. Owen today to organise heart of Age Concern. It is particularly exciting as she your free, no obligation, consultation: will be working with us around Social Connections and Positive Ageing. These services focus on our 09 489 5024 everyday needs for contact and connection as well as the experience of ageing and how other members of 021 0854 5339 the community relate to our older people. Stay safe. [email protected]

WWW.MOVINGMADEEASY.CO.NZ Victoria Walker Chair, Age Concern Auckland. 8 AGE CONCERN | Serving the needs of older people AUTUMN 2021 9

Upcoming Health Promotion Workshop - TECHNOLOGY FOR SENIORS A funeral company your Age Concern invites you to attend this FREE Workshop Saturday 29 May | 1.30pm – 4.00pm at Kristin Senior School, 360 Albany Highway, Albany family can trust (enter through Gate 1 or 2, park up and students will direct you from there) Let us assist you to create a special farewell. This Workshop provides the opportunity to receive With todays busy pace of life, there is comfort individual tuition from senior students on your devices in knowing you have a New Zealand owned Contact us today for an (e.g; mobile phone, laptop, tablet/iPad). You can learn at company you can trust to give honest advice. your pace and find out the way to do things that you need When supporting the advertisers within this Our team will care for your family as you create a help with or are interested in (e.g; Facebook, Spotify, Apps, obligation free meaningful funeral – no matter what that looks Internet search, photos etc). magazine PLEASE LET THEM KNOW. like. Please bring your device fully charged and with instruction Their continuation enables our newsletter information booklet booklets if available. Afternoon tea will be provided. to be provided free of charge - they need to We believe that every funeral should be just as Spaces are limited so registration is essential. Call us on know where you found them and that the unique as the person it is for and handle all the We’re available any time advertising is working for them too. 489 4975 or email [email protected] by 25 May to little details to give your farewell that special of the day or night, secure your place. touch. Thanks so simply call us on Simple cremations from (09) 477 2433 Staying Safe Workshop $2200.00 gst inclusive. We’ll be there when you need us. for Senior Road Users

to go on the waiting list for an upcoming workshop

PLEASE RING US NOW

Phone: 489 4975 Email: [email protected]

ROD SLESSOR HAZEL JAMES RYAN BERRY Funeral Director Manager Senior Funeral Director This FREE classroom based refresher workshop run by Age Concern Auckand will help you re-familiarise yourself with traffic rules and safe driving practices, as well as increase your knowledge about other transport options to help you remain independent for longer. (09) 477 2433 Staying Safe workshops are held on weekdays during the daytime at community venues. offi[email protected] They are FREE to attend and morning tea is provided. /windsorfuneralsnz No testing involved windsorfunerals.co.nz 10 AGE CONCERN | Serving the needs of older people AUTUMN 2021 11

Farewells Rebecca Wilson Social Connections Update Rebecca has joined us as Can you spare an hour a week We bid farewell to Alison an Elder Abuse and Neglect Coffee Groups: Our Coffee Groups meet Bravenboer who has been the Response Coordinator based fortnightly for an hour of conversation and friendship to make a difference to the life Social Worker at the North on the North Shore. She has and love welcoming new members to join them. Shore office for some years. come from the disability sector of an older person? Currently we have a group that meets in Glenfield Alison first came to our office on and has a background in Social on a Tuesday at 10.30am and a group that meets in a student placement and it was Work. with pleasure that we welcomed Browns Bay on a Monday at 11.00am that are very her back four years ago after Rebecca has always lived in keen to welcome more members. Auckland and although she has recently moved out she had been working in our If you would like more information about any of the West, she will always call North Shore her home. Counties Manukau office for 15 months. Alison has groups please give me a call to have a chat. been a great asset to the office. In her spare time, she enjoys baking, reading, and keeping her English Springer Spaniel puppy well We also farewelled Delia Middleton from her role as entertained. Social Connections Coordinator. We wish Alison and Delia the very best in their next Diane Anderson Age Concern Auckland is endeavours. Diane has joined us as a Community Connector, based looking for volunteer visitors for on the North Shore. She has our Visiting Service. Arrivals called Aotearoa home since birth Elly Dashtabi but also holds Dutch nationality, To find out Elly is the new Office Coordinator as her whakapapa lies in the based on the North Shore. Netherlands. more call us on Elly will be the first person you Diane worked in Customer Service for one of the Happy Birthday encounter either through the country’s largest banks before leaving to home Congratulations (09) 489 4975 phones or when visiting our school her four children. On returning to the to Gisela who www.ageconcernauckland.org.nz North Shore office. workforce she worked in Aged Care while completing recently turned 90 and celebrated Elly comes from a Persian a Bachelor of Social Work. with a beautiful background and speaks and In her down time Diane loves to share her passion of cake supplied Skills Bank understands the language fluently. She has a baking and cooking to host family and friends for high by the wonderful Bachelor of Arts in Psychology. Outside of work Elly teas and special times around the table. Diane loves volunteers at Good Could you please update the loves being in the outdoors, being adventurous, to relax listening to contemplative music and reading Bitches Baking. following: going to the beach, walking and hiking, as well as to learn and grow. Gisela loves being spending time with her dog and baking. Please Add part of the Visiting Concreting; Gardening – cleanups, TIPS TO HELP WITH ANXIETY ATTACKS Service. She gets Emah Butler, Emah Butler has general, hedge trimming, landscaping, tree pruning, on very well with joined us as the new Volunteer Look around you: weeding; Handyman – garage cleanups, rubbish her visitor Marie Coordinator for Age Concern removal; Retaining walls. Find five things you can see and they always Auckland. Kapil Arn, Northcote Point Four things you can touch find plenty to talk Phone: 027 275 1188, Emah has three beautiful Three things you can hear about. Gisela is Email: [email protected] children and is currently not as mobile as Website: kapilarn.weblet.me working on completing her BA in Two things you can smell she was so loves Psychology and Anthropology at and One thing you can taste hearing Marie’s Change of phone number: Fencing; Gardening; Massey University. She comes Handyman, House Maintenance; Painting; Retaining This is called grounding. It can help you feel like travel stories and from a Homecare Provider setting where she worked Walls, X Factor Property Care, you have not lost all control of your surroundings. discussing what’s happening in the world beyond her for seven and a half years. Before this Emah worked Takapuna. New phone number 426 0199, So follow the exercise, find your surroundings door. for 10 years at an NGO in working in the community. Mob remains 021 134 5441 stay calm at all times. Amanda Payne | 929 2310 | [email protected] AUTUMN 2021 13

Life Without Cheques BNZ 0800 275 269 ris HSBC 0800 028 088 s Cheques have now been phased out, or are in the h ys Kiwibank 0800 113 355 ’ process of being phased out, by most banks and C Rabobank 0800 500 933 Government organisations, which means most of you TSB 0800 872 226 will have found an alternative way to pay. However, if Westpac 0800 172 172 egivin you haven’t we wanted to provide some information r g to you about your options. Some banks also have a dedicated over 65’s phone a line, you can ask your bank if they provide this service Internet Banking C and what the number is. If you want to pay someone and you have a computer then you can use internet banking, and many seniors Authority to Operate Need a hand? Services we offer: have embraced this new technology successfully. To Another option is to enlist the help of a trusted family set-up internet banking you can go online and register member. If you wish to have someone else operate l General Home Help - dus ng, polishing, dying, l Evening Care - ensure evening meal is eaten, or you can contact your bank (by phone or in person) your accounts on your behalf, you can do this by bed making, bathroom, stove t ops, m icrowaves, undress, leave bed turned down, check house and they can assist you. either giving them an Authority to Operate (this will vacuuming, all floors and wet a reas mopped, is locked up and secure. need to be done at the bank so they can verify their Once internet banking is set-up, to make a payment Rubbish taken o ut. ID and that you are doing so freely), or by appointing l Medicaon - support workers are not authorised you will need to ask for the person or organisation them as a Power of Attorney. Remember that you l Laundry - colours sorted, washing done, hung to give medica on but they are able to remind you wish to pay’s bank account number. You can then should never give out your passwords to anyone, make a payment to them. on line, dried, folded and put away. you to take them. including the bank. If you make regular payments (e.g. monthly or l Meals - shopping lists, meal planning, food l Companionship - need someone to pop in and Paying at the Post Office fortnightly) to the same person or organisation for the prepara on, cooking, company while ea ng, check on you, read the newspaper to you, go for Many organisations (such as power and phone same amount you can set up an automatic payment, washing up and kitchen le� dd. a walk, chat for a while, or even treat you to a companies) allow you to pay your bill through a Post which means a set amount goes out at a certain Office. Check with your provider if they accept this day o ut occasionally. time. If you are unsure how to set up an automatic l Shopping - driven to local shops, a ccompanied method of payment. while shopping, bags carried, u npacked and put l Spring Clean - this can be nego ated and payment you can ring your bank and get them to help If you are worried about how to pay bills when you away. Or if preferred we w ill shop for you, bring arranged at any me. you. can’t use a cheque, the first thing to do is to contact home and put away. You can also set up a direct debit from your account your bank or the organisation you wish to pay but l Respite Care - does your carer need a break, to pay your bills (e.g. power, phone, insurance etc) which no longer accepts cheques and let them know l Sleep Over’s - support worker to sleep in the support worker to stay while carer is away. just talk to your provider and they will set it up for you’re going to need help. They can then assist you. house for a 8, 10 or 12 hour period t o ensure you. With direct debits, you give organisations the l Full Time Care - 24/7 care can be provided. your safety. authority to take regular payments from your account Special packages can be worked out individually. automatically, so you don't have to worry about l Driving - to appointments, Doctors, Hospital, remembering to make a payment or if the payment QUALITY PREMIUM Hairdresser, etc. “We’ll give you the help amount varies. PPRREEPPAARREEDD MMEEAALLSS l Morning Care - help to get out of bed, that you need, To receive a payment online, you will need to showering, drying, dressing, grooming, e nsure provide your bank account number to the person or SOUPS AND DESSERTS and the care organisation paying you. Remember: never give out breakfast is eaten and hot drink given. Meals made from scratch that you deserve” any passwords: all they require is your bank account as you would in your own number. home, ready to heat in Phone Banking your oven or microwave. If you don’t have access to a computer then phone banking is a great option. It’s easiest to set this up in your branch but if you’re unable to get there then you For informaon or menus can set it up by calling your bank. Here are some of please call Kate on: (09) 948 9101 or the banks’ phone numbers: Email: [email protected] ANZ 0800 269 296 NORTH SHORE BASED ASB 0800 272 119 14 AGE CONCERN | Serving the needs of older people AUTUMN 2021 15

Your Post-Summer Wellness Plan NEVER LEND BOOKS. It's time to say goodbye to the summer sun, and the They never get returned. Caring at Christmas changing of the seasons is the perfect time to reflect on The only ones I have in my The generosity of the community who donated food, Kaipatiki; Community Fruit Harvesting; Dilmah Tea how to look after your mental wellbeing. library are ones I have gifts, handmade cards and money helped us deliver NZ; Herb & Spice Mill; Life Church; Lynfield College; Seasonal affective disorder (SAD) is a form of borrowed. care packages and cakes at Christmas to 280 Make Give Live; Milford School; Moving Made Easy; depression that's related to the change of season from seniors we are working with. These care packages Pacific Hygiene; Private-Flight Global; Tirimoana summer to winter. bring a lot of joy to the older people who get them. School, Torbay School and Voices of Hope. The Mental Health Foundation of New Zealand Our special thanks to the organisations that provided Thank you also to all the wonderful individuals who suggests getting outdoors and making the most of support: AA Insurance Customer Service Team; made donations. the weather while it's still warm and dry, and staying Barfoot & Thompson Milford; Boomerang Bags connected to loved ones. "It is said that friends and family are good medicine”, the Mental Health Foundation says. "You may also find that hobbies or voluntary work contribute to a sense of worth and belonging in a community." "These are just a few things that can protect you from depression and SAD, or help you make a successful recovery from it." You can do this and more to boost your mental health by incorporating the "Five Ways to Wellbeing" into your daily life. These are: • Connect – Host a BBQ with friends, family or Whānau or have a friend over for coffee • Give – Give your time to others! This could be Home Downsize helping a neighbour, volunteering with animals, or = Decluttering using your experience to mentor someone else = • Take notice – Take a moment to reflect on the Reorganising/clearing garages present – for example, how proud you are of your = Moving, packing/unpacking thriving garden or what you're grateful for today = Boxing up possessions • Keep learning – Watching documentaries, = Estate clearing listening to educational podcasts, and even doing a crossword puzzle help keep your mind sharp. = Home sale preparation Love books? You can learn and be sociable at the = Rubbish removal same time by joining a book club or starting your = And many other services, just ask away! own • Be active – Go for walks with loved ones Be sure to look out for the signs that you or someone you know might have SAD, including changes in sleep, moods, energy, and appetite. You can contact Age Concern Auckland if you are feeling lonely and would like more company. Phone 820 0184 email: [email protected] For more information on taking care of your wellbeing go to the Mental Health Foundation Website at John Smallfield www.mentalhealth.org.nz. Need to talk? Free call 1737 any time for support from 022 325 2843 a trained counsellor. [email protected] Source: www.superseniors.msd.govt.nz 16 AGE CONCERN | Serving the needs of older people Auckland’s Most Stay healthy this winter Last year, despite the risks of a COVID-19 outbreak, Affordable there was a low incidence of seasonal flu in New Meet The Family Zealand. This was in part due to a high uptake of the Funeral Home annual Flu vaccine. The 2021 Flu Vaccine should Oliver Davey be available from mid-April. It takes around two Just Funerals is one of the few family owned weeks to develop immunity once vaccinated. Ideally, and operated funeral homes in Auckland. In immunisation should be carried out before the main recent years many of the New Zealand owned influenza activity in May to September. and operated firms have been purchased ‘Keeping Traditions Affordable’ 0800 80 4663 Seasonal influenza vaccinations are recognised as by large overseas companies and some can being the single most effective way of reducing the be found advertising ‘Family Operated’. At impact of influenza – especially for those most at risk of the core of Just Funerals, Steven, Vicky and Proud to be Family Owned and Operated complications. eldest Son Oliver run and manage day to day Following basic hygiene practices will help operations. Pricing Includes GST you stay healthy: Oliver was the youngest person ever to enrol • Wash your hands regularly for at least 20 seconds and successfully complete the New Zealand Private Service with Cremation Chapel Service Family Burial Service and dry them for 20 seconds – or use an alcohol- $3550** $4900** $2900** based hand rub Diploma in Funeral Directing at age 18. • Cover your mouth and nose with a tissue when Oliver has been with Just Funerals since its Transfer into our care, Transfer into our care, you cough or sneeze – then put the tissue in a inception 8 years ago, from helping prepare Transfer into our care, Temporary Preparation, Eco Preparation or Embalming, lined bin coffins, to growing with the business and now Preparation Eco Casket, • Cough or sneeze into your elbow if a tissue is not arranging and directing funerals himself. Eco Casket, Wood Grain MDF readily available Hearse Transfer to Funeral, Hearse Transfer to Funeral, When arranging a funeral for a family ‘nothing Unpolished Casket, • Avoid touching your eyes, nose and mouth Hand tied bouquet of 1 Hour Gathering at any Chapel, • Don’t share drinks but the best care and service’ is what Oliver will Dressing at Funeral Home, Celebrant or Minister Donation, • Avoid crowded places deliver to families when their loved one is in our seasonal flowers, Temporary Grave Marker, 30 Colour Service Cards, • Stay home if you are sick care. Preferred Crematorium 1 Death Certificate • Use a facemask when you are out and about Cremation Fees, Music, Flu can be anywhere. The best chance to protect 1 Death Certificate Standard Cremation Fees, yourself is to get immunised. Immunisation is FREE to Hand tied bouquet of No Service Cremation those over 65. Ask your Doctor, nurse or Pharmacist seasonal flowers, $2125** for your free vaccination. Equally importantly, if you do Preferred Crematorium become unwell, stay at home until you are better. Cremation Fees, Transfer into our care, The roll out for a FREE COVID-19 vaccine is expected 1 Death Certificate Dressing your loved one, to start in the second half of 2021. The vaccines that have been approved for use in New Zealand have Eco Kit-Set Ply Casket, been tested and assessed by New Zealand Medicines Preferred Crematorium and Medical Devices Safety Authority (Medsafe). It is Cremation Fee, Medsafes responsibility to approve all vaccines for Onsite 35 Seat Chapel 1 Death Certificate use in New Zealand, so while the process for COVID vaccines have been streamlined and they have pushed them ahead of other vaccine applications, they have all met the same standards for safety that all vaccines used in New Zealand are expected to meet. FREE Traditional & Modern Vehicles Your Doctor or Health Care Professional will contact Information Pack Available you when you are able to be vaccinated for COVID-19. Comfortable Arrangement Room Please be aware there are some scams currently 14 Bassant Avenue, Penrose, Auckland running asking you for a payment to secure your COVID -19 vaccine. Remember the COVID-19 vaccine is free. Chapel | Arrangement Room | Dinette | Casket Display Area | Qualified Funeral Directors editorial supplied by Just Funerals At no point will you be asked to pay for the vaccine. ** There can be extra costs depending on unique circumstances 18 AGE CONCERN | Serving the needs of older people

Asian Services Update Our Asian Services have been busy over the last few Recently we ran two Technology for Seniors months. As part of our partnership with A Better Workshops that helped increase the digital skills and Chance Charitable Trust we celebrated Christmas confidence of participants. with rest home residents during one of our weekly activity sessions. Thank you to all those who donated items for Christmas gifts, the gifts brought a lot of joy.

We participated in a local Chinese New Year Carnival, including a session on the traditional art of Chinese paper cutting. It was also an opportunity for us to share and promote the services our team provides.

Volunteers are crucial for the work of our Positive Ageing Centre, where we run Conversational English Classes and special interest groups. Pictured are some of our amazing volunteers. Their Christmas get together was a chance to share volunteering experiences and to thank them for their incredible support.

Asian Visiting Service volunteer Mandy celebrated Chinese New Year with her client Mr Lau, by writing ‘Fan Chun’ (a traditional decoration). Mandy says that she finds her volunteer work very meaningful for the joy it brings Mr Lau (pictured right). 20 AGE CONCERN | Serving the needs of older people AUTUMN 2021 21

Age Concern Rodney Hospital Shuttle Service How to find a retirement village ● Attend an Open Day or event hosted by the village. NOTE: (The Shuttle does not pick- up from that feels like home homes on the North Shore) By involving yourself in village life, you’ll find it easier Pre-Booking Service: Tips to help you find a village that feels ‘just to visualise what it’s like to live there. right’, courtesy of Village Guide – New Zealand’s • It is recommended that booking a seat on independent guide to retirement village living. 3. Take your time the shuttle should be made when you receive It’s important to take your time to get to know the your Outpatient appointment letter. YOU MUST 1. Check in with your intuition culture before you make an investment. After all, pre-book a seat a MINIMUM of 3 working days Pay attention to any feelings you get when you visit a you’ll become a part of the culture once you live before your appointment. The Shuttle service village. there. will arrange pick-up times with passengers so ● Do you feel welcome, comfortable, and hopeful? Don’t be afraid to visit several times. Only you can that they can get to appointments. ● Are the staff and residents friendly? decide if a village’s culture is a good fit for you and ● Do you feel like you’ve found ‘your people’? West Auckland Shuttle Fares: your family. Take as long as you need and ask the ● Can you imagine making genuine friendships • West Auckland – North Shore and Auckland village staff plenty of questions – they are there to here? Age Concern Rodney, who run the Community Hospitals, and Greenlane Clinical Centre $12 help. Hospital Shuttle in West and North Auckland Return or $6 one way How you feel about a village is just as important as For more retirement village advice and information, are now the proud owners of a brand-new 2020 • North Shore Hospital pick up to Waitakere factors such as location, price, and facilities. visit www.villageguide.co.nz. Toyota Hi-Ace 10-seater diesel van. Hospital $12 Return or $6 one way 2. Talk to as many residents as you can Article supplied by Village Guide Being aware of the high milage the hospital Rodney Shuttle Fares: (No one way fares) shuttle vans clock up, a decision was made The best person to tell you about a retirement • Rodney – North Shore Hospital $15 village’s culture is someone who already lives there. that it was time to purchase a new vehicle. A Return Talk to the village manager to see if there are any lot of thought went into making the van more • Rodney – Auckland and Waitakere Hospitals, opportunities for you to meet other residents. passenger friendly. This includes installing and Greenlane Clinical Centre $30 Return Here are some ideas. handrails and a lower step to make it much • North Shore Hospital pick up to Auckland easier for passengers to enter and exit the van. ● Ask if you can enjoy a meal at the village cafe or Hospital and Greenlane Clinical Centre $12 restaurant. The van has a high roof and great space in the Return rear to accommodate walkers. ● See whether any facilities are open to the public, such as a swimming pool. If you have a hospital visit and need to book the To book an appointment call details are below: Age Concern Rodney ● Request to join a group activity, such as an on 09 426 0918 or 0800 809342 (press 5) exercise class or hobby group. What is this service? Monday- Friday between 9.30am and 4pm. • This is an ON-DEMAND SERVICE for Outpatient Appointments Only. Are your affairs in order? Who can use this service? Wills, family agreements, enduring powers of attorney, • West Auckland residents attending Outpatient buying into a retirement village, advising on family appointments at North Shore and Auckland trusts, estate administration, PPPR Act applications, Hospitals, and Greenlane Clinical Centre. resolving family disputes - these are services that we • North Shore Residents that have Outpatient Email: lois@gleneldlegal.co.nz deliver to our valued clients. appointments at Auckland and Waitakere Phone: (09) 942 4915 Let us guide you through your options so you can Hospitals and Greenlane Clinical Centre. make decisions on the best way to organise your North Shore Hospital is the pick-up and drop Go to personal and property affairs for now and in the off point. www.gleneldlegal.co.nz future. • Rodney - Hibiscus Coast residents attending www.facebook.com/ageconcernauck/ Outpatient appointments at North Shore, to follow us on Facebook. Please telephone or email Lois Black to arrange a Auckland and Waitakere Hospitals, and no-obligation, free-of-charge 30 minute meeting for We solve problems for you new clients. Greenlane Clinical Centre. 22 AGE CONCERN | Serving the needs of older people AUTUMN 2021 23

Thanks to our wonderful supporters Changes to ID requirements Have you ever considered leaving a Age Concern Auckland delivers crucial services and Become a Member Supporter for NZ Post Mail Hold and support to thousands of older people and their whanau bequest to Age Concern Auckland? every year.” For just $20.00 per year you can become a Mail Redirection Service. It costs us $2.4 million dollars every year to deliver these member of Age Concern Auckland and be part NZ Post have previously allowed individuals to services to our community. We only receive 55 percent of an organisation working to empower use their SuperGold Card and/or Community of the necessary funding to provide these services older people in the Auckland community. from the Government. This means that we rely on the Services Card to verify their ID for the purposes As a member you will receive: of applying instore for the Mail Redirection or generosity of our local community to raise the remaining 45 per cent. • A copy of the quarterly newsletter Mail Hold service. However, NZ Post have been • Invitations to events advised by MSD and Ministry of Health that On behalf of the Board and Staff of Age Concern Age Concern Auckland is charity and relies on the • Access to information and resources these cards do not meet the appropriate legal Auckland, we would like to thank all those who have generosity of our community to raise over 60% of the available at our office identification requirements, meaning that these supported us over the last year: • Albert-Eden Local Board funding required to deliver our essential services and two cards are no longer accepted as ID. This • Anstiss-Garland Charitable Trust support. Sign me up to be a new member includes a SuperGold Card that has a photo on • Auckland Council I am an existing member it. • Combined Rotary Clubs of the North Shore Any bequest left to us, no matter how small or large, has a lasting impact and helps ensure that we can Individuals can still use a Driver’s Licence, • COGS continue supporting all those older people needing Mr Mrs Ms Dr Other Passport, a Certificate of Identity (issued under • Community Awareness and Preparedness Fund • Community Capability and Resilience Fund our help. the Passports Act), or Kiwi Access Card (formerly • Devonport-Takapuna Local Board Name: A bequest to Age Concern Auckland allows you to known as HANZ 18+ Card) to verify their ID at • Dragon Community Trust NZ Post. NZ Post will also accept approved ID’s • Ethnic Communities Development Fund leave a lasting legacy long after you’re gone. It is the Address: that have expired (e.g. your Drivers Licence) as a • Estate of Ernest Hyam Davis ultimate act of kindness and caring you can show form of ID. • Foundation North towards your community. Postcode: • Four Winds Foundation Leaving a bequest is easy. After taking care of your • Henderson-Massey Local Board Phone: loved ones, the simplest way to leave a gift in your • Howick Local Board • JM Butland Charitable Trust will to Age Concern Auckland is to speak with your Email: • J M Thompson Charitable Trust solicitor. He or she can ensure that your estate is • Jogia Charitable Trust distributed in a way that honours your wishes. Method of payment: • Kaipatiki Local Board To leave a bequest to Age Concern Auckland, we For payment by Debit/Credit Card or Online • Lion Foundation recommend this wording: “I give Age Concern Banking/Direct Payment ring the office on • Lister Presbyterian Health Trust 820 0184 to arrange. • Mangere-Otahuhu Local Board Auckland Incorporated the sum of $XXX (or the residue of my estate, or a percentage of my estate) • Manurewa Local Board Payment by Debit/Credit Card • Margaret Olive Russell Charitable Trust for its general purposes. I declare that the official receipt of Age Concern Auckland will be sufficient • Maurice Paykel Charitable Trust Online Banking/Direct Payment: • Ministry of Health receipt and discharge for my trustees.” Account: 12-3011-0755744-00 • Ministry of Social Development • NZ Lottery Grants Board If you would like to leave us a bequest in your will, Ref 1: Renewal Ref 2: Your surname • Nolan Charitable Trust these are the official details you will need: Cheque • Office for Seniors Legal Charity Name: Age Concern Auckland (Made payable to Age Concern Auckland) • Otara-Papatoetoe Local Board Incorporated • Papakura Local Board I/We would like to include a donation of Charity Registration Number: CC25023 • St Joan’s Charitable Trust $______• Tax Management New Zealand If you would like to talk to us further about leaving (Donations of $5.00 or more are tax deductible) • Ted & Mollie Carr Endowment Fund a bequest to Age Concern Auckland and the Charities Commission Number CC25023 • The Trusts Community Foundation difference it will make please contact • Transdev Auckland Alexis Sawyers on 09 972 0092. If you would like information on making a • Your West Support Fund donation or bequest to Age Concern Auckland • Working Together More Fund Please also let us know if you are making a bequest or if you are unsure if your membership is • Z Good in the Hood so we can personally thank you. Our special thanks current phone 820 0184. All our individual donors and amazing volunteers. to all those who have remembered us in their will.