General Motors China 2014 Corporate Social Responsibility Report About the Report his is General Motors China’s seventh Corporate Social TResponsibility Report (hereinafter referred to as “this report” or “the Report”). It covers activities in 2014. Both “General Motors” and “GM” mentioned in the Report refer to General Motors Company. All instances of “GM China,” “we” and “the company” used in the Report refer to General Motors China. “GM’s operations in China” refers to its 11 joint ventures and two wholly owned foreign enterprises. Unless otherwise stated, all amounts of money in this report are in Chinese yuan. The Report includes data covering GM’s operations in China. All of the information in this report was provided and reviewed by GM’s operations in China to ensure its authenticity and reliability. All of the information disclosed in the Report is based on operations within the year of 2014, unless otherwise specified, with original records kept for reference. The Scan the QR code to follow GM information disclosed here has no falsehoods, misleading China official WeChat account statements or major omissions. Letter from the Executive / P05 Introduction to General Motors General Motors 1.1 P06 01 General Motors in China 1.2 Corporate Governance 2.1 Governance Structure 2.2 Compliance Management 2.3 Risk Management 2.4 Information Security 2.5 Sustainability Management 02 P09 Corporate Social Responsibility (CSR) Management Corporate Social Responsibility (CSR) Strategy 3.1 P12 03 Stakeholder Communication 3.2 4.1 Environmental management Energy Conservation and 4.1.1 Shanghai GM’s Drive to Green Strategy Environmental 4.1.2 SAIC-GM-Wuling’s Environmental Vision 4.2 Energy Conservation R&D Performance 4.3 Green Product Cycle 4.3.1 Energy Efficiency Management 4.3.2 Waste Management 4.4 Green Supply Chain 4.4.1 Supplier Management and Training 4.4.2 Green Supply Chain Program 4.5 Green Office 04 P15 Table of Contents 5.1 Products and Customers Products and Customers 5.2 Product Quality Management 5.3 Vehicle Safety 5.3.1 OnStar In-Vehicle Safety and Security System 5.3.2 Interoperability Testing Project for New Energy Vehicles 5.4 Improving the Customer Experience 5.4.1 Effective Customer Communication 5.4.2 Enhancing Customer Satisfaction 5.4.3 Encouraging Customer Engagement 05 P22 Employee Management Employee Management and Care 6.1 and Care Summer Intern Program 6.1.1 PACE Program 6.1.2 Employee Growth and Development 6.2 Growth and Promotion Support 6.2.1 Learning and Development Support 6.2.2 Workplace Safety and Health 6.3 Workplace Safety 6.3.1 Health Care for Employees 6.3.2 Employee Engagement and Care 6.4 Employee Engagement and Communication 6.4.1 P26 06 Employee Activities and Care 6.4.2 Social Contribution 7.1 Road Safety 7.2 Environmental Protection 7.3 Supporting Talent Development 7.4 Improving Public Health 7.5 Disaster Relief 7.6 Advocating Volunteerism 07 P33 2014 GM China P38 08 CSR Awards 2014 GM CSR Milestones in China / P40 protecting vulnerable wetlands in eastern working with more than 25 supplier plants China; the GM Safe Kids Safe Road across China. program, which is educating children and their parents about child safety in We have a similar goal of making our and around vehicles; and the Chevrolet products leaders in fuel efficiency. Red Chalk Program, which is sending The fuel consumption and carbon volunteer teachers to disadvantaged emissions of the new generation of rural communities. In 2014, GM began vehicles from Shanghai GM have been supporting the Wuhan University of improved by 8 percent compared to their Technology’s new Partners for the predecessors. In its fourth year, the GM Advancement of Collaborative Engineering China Consumer Fuel-Saving Challenge Education (PACE) Center, which is training showcased the fuel economy of products the next generation of automotive industry from the Buick, Chevrolet and Baojun professionals. brands. GM China was named the fourth-best GM and our joint ventures are preparing Fortune 500 Company in CSR at the 2014 to introduce a range of new energy Corporate Social Responsibility Annual vehicles, including hybrids, plug- eneral Motors and our joint ventures Conference in Beijing. In addition, GM’s in hybrids, extended-range electric Genjoyed another outstanding year Guangde Proving Ground was the first vehicles and pure electric vehicles. We in China in 2014. We sold more than facility in China recognized by the Wildlife are also cooperating with partners such 3.5 million vehicles – an average of one Habitat Council for creating a wildlife as Shanghai Jiao Tong University to every 9 seconds and an all-time high – habitat and enhancing biodiversity. explore vehicle sharing featuring the as our Cadillac, Buick, Chevrolet, Wuling EN-V 2.0 electric vehicle concept, which and Baojun brands had their best years GM is also addressing the impact of our was designed, engineered and built in ever. Over the years, we have won the vehicles and the plants that manufacture Shanghai. trust of our customers across China 20 them. GM’s facilities in China are among million times. the most efficient in the world. Twelve GM has plans to introduce additional joint venture plants have met the U.S. exciting vehicles and cutting-edge China has been GM’s largest market Environmental Protection Agency’s services that meet the needs of ® since 2010. We are focused on putting ENERGY STAR Challenge for Industry, China’s consumers. As we continue the customer at the center of everything which requires a 10 percent reduction contributing to the success of our we do. This goes beyond just designing, in energy intensity within five years. GM business and industry, we will also building and selling world-class vehicles. ended 2014 with 11 landfill-free facilities continue contributing to the success of GM, along with our joint ventures, in China, which on average reuse or the community, which has generously partners and employees, is committed recycle 97 percent of their waste from daily supported GM in our largest market. to helping create a greener, safer and operations and convert the rest to energy. healthier community in China. Our suppliers have gotten involved as GM has long been a leader in corporate well. The Green Supply Chain Program, social responsibility – or CSR. Local launched in 2005, is helping local parts programs include the GM Restoring and components manufacturers improve Nature’s Habitat Project, which is their efficiency. Shanghai GM is currently Letter from the Executive Introduction to General Motors or more than a century, General Motors has been devoted to making the 01 Fworld’s best vehicles. With a customer-driven culture, GM continues to develop innovative technologies to shape the future of the automotive industry. General Motors China is part of GM’s global vision. We are working closely with our stakeholders to remain an industry leader in China. 1.1. General Motors General Motors traces its roots back to 1908, when William “Billy” Durant founded the company. Today, as one of the largest automotive companies in the world, GM produces, sells and services vehicles in over 120 countries around the globe through 10 brands: Chevrolet, Buick, GMC, Cadillac, Opel, Vauxhall, Holden, Baojun, Wuling and Jiefang. The GM team shares a competitive spirit that drives it to excellence. Globally, GM has more than 216,000 employees working in nearly 400 facilities spread over six continents and speaking over 50 different languages. GM also owes its success to its 20,512 authorized dealerships, which serve as the face of GM in communities around the world. GM’s Core Values GM’s Core Values are the foundation for everything the GM team does. Customers Relationships Excellence We put the customer at the center of Our success depends on our We act with integrity. We are driven by everything we do. We listen intently relationships inside and outside the ingenuity and innovation. We have the to our customers’ needs. Each company. We encourage diverse thinking courage to do and say what’s difficult. interaction matters. Safety and quality and collaboration from the world to Each of us takes accountability for are foundational commitments, never create great customer experiences. results and has the tenacity to win. compromised. GENERAL MOTORS CHINA 06 1.2. General Motors Dating back over nine decades, the General Motors-China relationship remains solid and continues to grow steadily. With more than 58,000 employees in China, GM has 11 joint ventures and two wholly-owned foreign enterprises across the country. Along with its joint ventures, GM offers the broadest lineup of vehicles and brands among automakers in China. Our vehicles were sold under the Chevrolet, Cadillac, Buick, Baojun, Jiefang, Wuling, and Opel brands in 2014. GM’s Operations in China 沈阳 Changchun FAW-GM Light Duty Commercial Vehicle Co. Ltd. Shenyang Shanghai GM Norsom Motors Co. Ltd. Shanghai GM Dong Yue Motors Co. Ltd. Yantai Shanghai GM Dong Yue Powertrain Co. Ltd. GM (China) Investment Corp. GM Warehousing and Trading (Shanghai) Co. Ltd. Shanghai General Motors Co. Ltd. Shanghai Pan Asia Technical Automotive Center (PATAC) Shanghai OnStar Telematics Co. Ltd. Shanghai Chengxin Used Car Operation and Management Co., Ltd. SAIC General Motors Sales Co. Ltd. SAIC-GMAC Automotive Finance Co., Ltd. Liuzhou SAIC-GM-Wuling Automobile Co. Ltd. GENERAL MOTORS CHINA 07 GM attaches great importance to China and continues to expand our lineup of vehicles and services to suit the increasingly diverse market. In 2014, with more than 4,540 dealerships nationwide, GM and its joint ventures surpassed 3.5 million sales in China. We offer more than 40 different models under a strong portfolio of brands in China, ranging from mini-cars to luxury sedans and from mini-commercial vehicles to light-duty trucks.