From Red Tape to Results: Creating a Government That Works Better
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DOCUMENT RESUME ED 384 294 HE 028 407 AUTHOR Gore, Al TITLE From Red Tape to Results:Creating a Government Works Better & That Costs Less. Reportof the National Performance Review. INSTITUTION Office of theVice President, PUB DATE 10 Sep 93 Washington, DC. NOTE 175p.; Twelvemajor recommendations Department of Education pertaining to the are listed onpages 137-138. For accompanyingreport specific Department of to the U.S. Education, see ED379 992. For reports, see HE 028 related AVAILABLE FROM 408-409. U.S. GovernmentPrinting Office, Documents, Mail Superintendent of Stop: SSOP, Washington,DC 20402-9328;Superintendent of Documents, P.O.Box 371954, Pittsburgh,PA 15250-7954 foreign). ($14, $17.50 PUB TYPE Reports - Evaluative/Feasibility(142) EDRS PRICE MF01/PC07 PlusPostage. DESCRIPTORS Educational Research;Efficiency; Secondary Education; Elementary Eligibility; Federal *Federal Government; Aid; Federal Legislation;' Programs; Federal Federal Regulation; Government Grants; Higher Role; Education; Information Institutional Dissemination; Administration;Institutional Evaluation;Organizational Change; Organizational Effectiveness;Professional Termination; Public Development; Program Agencies; Research Administration; StaffDevelopment IDENTIFIERS Clinton Administration; Debt Collection; of Education;Dwight D Eisenhower *Department Educ Program; Math and Science Elementary Secondary General Education Education Act; Provisions Act 1968; Performance Review; *National 1991 National SecurityEducation Act ABSTRACT This monograph the federal presents results government and the of a 6-monthstudy of Clinton Administration's a decade-longprocess of re-inventing proposal for the federal operations. Eachof four major government's principles are organized around presented ina chapter specific stepstowards its principles are:cutting red tape, implementation. These putting customers employees to getresults, and cutting first, empowering present recommendations back to basics.Appendices organized byfederal agency, expected savings,and major a summary of systems. The 12 recommendationsaffecting governmental recommendations forthe Department (1) redesignChapter 1 of the of Educationare: (2) reduce the Elementary andSecondary Education number ofprograms the department Act; consolidate the administers; (3) Eisenhower Mathand Science Chapter 2;(4) consolidate Education Programwith National Security (5) streamlineand improve the Education Actprograms; Department's grants provide incentivesfor the Department's process; (6) simplify andstrengthen debt collectionservice; (7) for participation institutionaleligibility and in federalstudent aid certification single point of programs; (8) createa contact forprogram and grant improve employee information; (9) development opportunities eliminate the in theDepartment; (10) grantback statutoryprovision of the Provisions Act; (11)build a professional, General Education for research; and mission-drivenstructure (12) developa strategy for and information technical assistance dissemination. (Contains 251 endnotes.)(JB) TORESULTSLE- o . 00 idtk) 'Atv . 't t:.64b 0'4 "Ve 124, 4,6 kcn, t /, cLURIB U.& DEPARTMENT OF EDUCATION Othce Educattorral Research and Impeoremecd EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC) ha document has been reproduced as tapered from the parson or oesanaahon OrQuisling It 0 Mtnor changes hive been made to improve reproduction oualdr Points ol wow or opinions stated in this docu- ment do not necessarily represent othcoal OERI positron or DOD, CREATINGA GOVERNMENT THAT WORKS BETTER &COSTS LESS Report of the National Performance Review Vice President Al Gore September 7, 1993 Revised September 10, 1993 3 For sale by the U.S. Government Printing Office Superintendent of Documents, Mail Stop: SSOP. Washington. DC 20402-9328 Printed on recycled paper 4 74N , Au-4, ,4*,r3444094Thwratoryteirl.'),:- 1ov-fit ."34trefigyet-rer THE VICE PRESIDENT WASHINGTON September 7, 1993 The President The White House Washington. DC Dear Mr. President. The National Performance Review, the intensive. 6-month study of the federal government that you requested, has completed its work. This report represents the beginning of what must be. and with your leadership will be, a long-term commitment to change. The title of this report reflects our goals: moving from red tape to results to create a government that works better and costs less. Many talented federal employees contributed to this report, bringing their experience and insight to a difficult and urgent task. We sought ideas and advice from all across America: from other federal workers, from state and local government officials, from management experts, from business leaders, and from private citizens eager for change. This report benefitted greatly from their involvement, and we intend for them to benefit from the reforms we are proposing here. It is your vision of a government that works for people, cleared of useless bureaucracy and waste and freed from red tape and senseless rules, that continues to be the catalyst for our efforts. We present this report to you confident that it will provide an effective and innovative plan to make that vision a reality. Sincerely, Al Gore Vice President a CONTENTS PREFACE INTRODUCTION 1 Chapter 1 CUTTING RED TAPE 11 STEP I : STREAMLINING THE BUDGET PROCESS 14 STEP 2: DECENTRALIZING PERSONNEL POLICY 20 STEP 3: STREAMLINING PROCUREMENT 26 STEP 4: REORIENTING THE INSPECTORS GENERAL 31 STEP 5: ELIMINATING REGULATORY OVERKILL 32 STEP 6: EMPOWER STATE AND LOCAL GOVERNMENTS 35 CommusioN 41 Chapter 2 PUTTING CUSTOMERS FIRST 43 STEP 1: GIVING CUSTOMERS A VOICE-AND A CHOICE 44 STEP 2: MAKING SERVICE ORGANIZATIONS COMPETE 54 STEP 3: CREATING MARKET DYNAMICS 60 STEP 4: USING MARKET MECHANISMS To SOLVE PROBLEMS 62 CONCLUSION 64 Chapter 3 EMPOWERING EMPLOYEES To GET RESULTS 65 STEP 1: DECENTRALIZING DECISIONMAKING POWER 69 STEP 2: HOLDING ALL FEDERAL EMPLOYEES ACCOUNTABLE FOR RESULTS 72 STEP 3: GIVING FEDERAL WORKERS THE TOOLS THEY NEED To Do THEIR JOBS 77 STEP 4: ENHANCING THE QUALITY OF WORK LIFE 84 STEP 5: FORMING A LABOR-MANAGEMENT PARTNERSHIP 87 STEP 6: EXERT LEADERSHIP 88 CONCLUSION 91 Chapter 4 CUTTING BACK TO BASICS 93 STEP 1: ELIMINATE WHAT WE DON'T NEED 94 STEP 2: COLLECTING MORE 104 STEP 3: INVESTING IN GREATER PRODUCTIVITY 110 STEP 4: REENGINEERING PROGRAMS To CUT COSTS 112 CONCLUSION 120 CONCLUSION 121 ENDNOTES 125 APPENDIX A: NATIONAL PERFORMANCE REVIEW MAJOR RECOMMENDATIONS BY AGENCY 133 APPENDIX B: NATIONAL PERFORMANCE REVIEW SUMMARY OF SAVINGS 155 APPENDIX C: NATIONAL PERFORMANCE REVIEW MAJOR RECOMMENDATIONS AFFECTING GOVERNMENTAL SYSTEMS 159 PREFACE We can no longer afford to pay more forand get less fromour government. The answer for ever), problem cannot always be another program or more money.It is time to radically change the way the government operatesto shift fiom top-down bureaucracy to entrepreneurial government that empowers citizens and communities to change our count-7yfrom the bottom up. We must reward the people and ideas that work and get rid of those that don't. Bill Clinton and Al Gore Putting People First' The National Performance government and asked me to lead the Review is about change effort. We organized a team of experienced historic changein the federal employees from all corners of the way the government governmenta marked change from past works. The Clinton efforts, which relied on outsiders. administration believes it is We turned to the people who know time for a new customer service contract government bestwho know what works, with the American people, a new guarantee what doesn't, and how things ought to be of effective, efficient, and responsive changed. We organized these people into a government. As our title makes clear, the series of teams, to examine both agencies National Performance Review is about and cross-cutting systems, such as moving from red tape to results to create a budgeting, procurement, and personnel. government that works better and costs less. The President also asked all cabinet These are our twin missions: to make members to create Reinvention Teams to government work better and cost less. The lead transformations at their departments, President has already addressed the federal and Reinvention Laboratories, to begin deficit with the largest deficit reduction experimenting with new ways of doing package in history. The National business. Thousands of federal employees Performance Review can reduce the deficit joined these two efforts. further, but it is not just about cutting But the National Performance Review spending. It is also about closing the trust did not stop there. From the beginning, I deficit: proving to the American people that wanted to hear from as many Americans as their tax dollars will be treated with respect possible. I spoke with federal employees at for the hard work that earned them. We are every major agency and at federal centers taking action to put America's house in across the countryseeking their ideas, order. their input, and their inspiration. I visited The National Performance Review began programs that work: a Miami school that on March 3, 1993, when President Clinton also serves as a community center, a announced a 6-month review of the federal Minnesota pilot program that provides I ROM RED l'APE TO R.SV.FS ( .10.A II NG .1 GOVERNMEN rA WORKS BE rTER & Cos us LESS r_rie' 4 IN benefits more efficiently by using from business, government, and the technology and debit cards, a Chicago academic communit-y. neighborhood that has put