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Singtel-5G-FAQ-22Jun2021.Pdf Singtel 5G 1. What is Singtel 5G? Singtel 5G is the most powerful 5G network in Singapore. Experience ultra-fast speeds, ultra-low latency and better bandwidth. Try it now on our Singtel 5G NOW Market Trial. 2. How can I enjoy Singtel 5G NOW? Singtel 5G NOW comes with both Non-standalone (NSA) Market Trial and 5G Standalone (SA) network access. Singtel 5G NOW 10GB Add-On is a data add-on that comes with 10GB of local data with free 5G market trial access. Customers who sign up/recontract on Combo, XO, and XO Plus 50 mobile plans on a 5G handset will be able to subscribe to this add-on. Customers who sign up/recontract on XO Plus 68 / 88 / 118 / 168 mobile plans on a 5G handset will be able to enjoy FREE 5G NOW market trial access automatically. Singtel 5G Non-standalone (NSA) Market Trial is valid until further notice from Singtel. Notwithstanding the foregoing, Singtel reserves the right to, without any prior notice, modify, suspend or cease the 5G NSA Trial (in whole or in part) immediately and at any time. From 22nd Jun 2021, customers on the above plans will be able to progressively enjoy Singtel 5G Standalone (SA). 3. Am I required to purchase a 5G handset from Singtel to enjoy Singtel 5G? No, however we recommend customers to purchase 5G handsets from Singtel as they have been certified to be compatible with our 5G network. 4. What can I use the FREE additional 10GB of local data for? Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com You can enjoy the FREE additional 10GB of local data across both our 5G and 4G network. This 10GB local data will be added on top of your existing data bundle. You can view this additional data bundle on My Singtel app. 5. Why do some 5G devices have a Singtel 5G coin labelled while some don’t? The Singtel 5G coin is awarded to a 5G devices that is certified to work with our 5G network. We are currently working with phone manufacturers to ensure all 5G devices will eventually be able to run smoothly on our entire 5G network. Do keep a look out as we will constantly award phones with the Singtel 5G coins. 6. Where can I use Singtel 5G service? Our 5G network covers the whole of Central Business District including areas such as Orchard, Somerset, Tanjong Pagar, Harbourfront and more, where our customers use their data services frequently. Please find our full area of coverage at www.singtel.com/5G 7. How do I check if I have been provisioned 5G service? You can check if “5G NOW Service” is available under the VAS section of My Singtel App. 8. How do I know if 5G is active on my device? You should be able to see a 5G icon on your 5G compatible device when you are within a 5G covered area. 9. What should I do if I am in a 5G coverage area but do not see 5G icon on my 5G device? Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com Please ensure that your 5G setting is turned on. Kindly refer to the Device section of the FAQ on how to turn on 5G on your handset. If you are still unable to enjoy 5G, please leave a feedback here and let us know the location that you are having trouble connecting with our 5G service. 10. If I am not in the 5G network area, what will happen? You will continue to enjoy undisrupted 4G connectivity on our Singtel network. 11. What technology does Singtel 5G use? Singtel 5G is running on both 2.1GHz and 3.5GHz spectrum. 3.5GHz spectrum should provide higher theoretical speeds compared to the 2.1GHz spectrum. 12. What is 5G NSA and 5G SA? It is worth pointing out the two main iterations of 5G: NSA and SA. 5G Non-standalone (NSA) reuses existing 4G facilities for certain aspects of communicating with mobile devices, with cutting-edge 5G radio systems performing the actual communication with 5G devices. On the other hand, 5G Standalone (SA) works on an independent network designed and deployed from the ground up solely to support 5G. Compared to 4G, 5G SA delivers twice the responsiveness, 30% faster uploads, and strengthened authentication and encryption capability. With much greater bandwidth and near-instant responses, 5G SA will enable revolutionary applications like self-driving cars, real-time immersive entertainment, and massive IoT (Internet of Things) connections. 13. When and where can I access Singtel’s 5G SA network? Singtel is expanding its 5G SA sites across the island and have deployed 5G SA at key strategic areas such Orchard Road, the Central Business District, Marina Bay, HarbourFront and Sentosa, as well as popular malls like VivoCity and Ngee Ann City, which are accessible with 5G SA-compatible device. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com We are also working with handset manufacturers to enable the service on existing 5G SA-compatible handsets via software updates. Xiaomi Mi11 5G users will be able to update to the latest software starting on 25th May and Samsung S21 5G on 10th Jun . We will also launch more 5G SA-compatible models in Singapore later this year. Stay tuned for more information at www.singtel.com/5G 14. What is the Singtel 5G speed range? Speed is always an important consideration. At Singtel, we constantly strive to optimise our network so you can enjoy the best speeds. Our 5G network speeds can be found in the table below. Theoretical >1Gbps Typical Downlink 100Mbps – >1Gbps Typical Uplink 35 – 90 Mbps Speeds may vary depending on devices, population density, and other environmental factors. Speeds may also be affected when indoor or when underground. 15. What will happen to my 4G network? Can I still enjoy 4G? Yes, our 4G network will still be available for our customers. Rest assured that our 4G network will not be impacted by our 5G rollout. 16. How do I enjoy 5G SA? In order to enjoy 5G SA, customers must have a compatible 5G SA handset, with updated 5G SA software. Instructions on how to do so are in the “Devices” FAQ below. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com 5G SIM 1. Why do I need a new 5G SIM? Since 2020, Singtel has been rolling out Singapore’s most powerful 5G network. And just as handsets have software upgrades, we have upgraded our SIM card to be future-proof and to dramatically enhance your mobile experience. 2. What is the difference between the current 4G SIM and the new 5G SIM? The new 5G SIM will enable you to seamlessly connect to 5G Standalone (SA) sites on Singtel’s most powerful 5G network with a 5G SA-compatible device. These 5G SA sites will give you access to ultra-fast speeds and swifter response times, supercharging your video streaming and gaming experience today. It’ll also unlock new augmented reality and virtual reality experiences for you in the future. The 5G SIM card is backward compatible with our existing 3G, 4G and 5G Non-Standalone (NSA) network. 3. How do I get the new 5G SIM? Starting 26th Apr 2021, new and re-contracting customers who opt for a 5G NOW add-on or sign up/recontract on our 5G XO Plus plans1 will receive Singtel’s new 5G SIM card FREE (U.P. S$37.45) for a limited time. Existing customers with eligible plans2 can switch out their current SIM cards for FREE at all Singtel Shops, Singtel Exclusive Retailers, 24/7 unmanned store Singtel UNBOXED (now located at Plaza Singapura) and Singtel UNBOXED Lite multi-media kiosks3 at Tong Building on Orchard Road, for a limited time. Limited time promotion ends 31st May 2021. For all other customers who opt for a SIM change, you will receive Singtel’s new 5G SIM at the usual rate of $37.45 without any additional fee. 1 XO Plus 68 Plans and above 2 XO Plus 68 Plans and above 3 Change SIM at Self-Serve Kiosks free for first time only Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com 4. Are there any self-help kiosks that do not dispense 5G SIM? All our self-help kiosks are stocked with 5G SIM. Simply head down to any of our self-help kiosk, Singtel shops or Singtel Exclusive Retailers to get your 5G SIM now. 5. Will my 5G handset work if I do not change to a 5G SIM? The current 4G SIM will continue to work across all devices as it does today on 4G and 5G NSA networks. However, you are strongly encouraged to get the new 5G SIM in order to experience the best results Singtel’s 5G network has to offer in the future. 6. Will I be able to use 5G if I am on a 4G handset with a 5G SIM? No. You will need a 5G-capable handset to enjoy 5G. However, you will be able to continue browsing data seamlessly with 4G.
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