Contact Information The Audiology Service can be contacted at: Bridge Park Plaza, Bridge Park Road, , , LE4 8PQ Tel: (0116) 225 3919 Office hours: Monday to Friday 8.30 - 4.30pm Personal information We ask you for information so that we can provide you with appropriate care and treatment. We may share and exchange relevant information that you have provided with other agencies such as the G.P, Children Centre staff, Midwife and other clinical teams. We will seek your consent. Audiology Services However, in some exceptional circumstances we may not seek your consent or if you refuse over ride your refusal to consent, for example to prevent serious harm or crime. We have a legal duty to keep information about you secure and confidential. Consent to treatment You will always be asked to consent before your treatment starts. Complaints You may talk with the person concerned directly about any complaints you have or discuss it with their manager. If you would like your complaint to be dealt with formally, or you would like support in making a complaint, you can obtain further information from PALS. PALS The Patient Advice and Liaison Service is free and confidential. It offers advice and information about any aspect of your healthcare services. Tel 0116 295 7011.

Departmental Information

Published October 2009 by Children’s Community Health Service, part of Leicester City Community Health Service. Telephone number 0116 225 2525 enquiries [email protected] ct3149/2/CCHS www.leicschildhealth.nhs.uk Springfield Road Health Centre Braunstone Health & Social Care Centre Who does the hearing tests? Springfield Road 39 Hockley Farm Road Leicester Braunstone, Leicester Children’s Community Health Service employ a small team of four qualified LE2 3BB LE3 1HN Audiologists and four Hearing Screeners who specialise in hearing and who are 0116 2256790 0116 2953200 trained to work with children. These staff carry out hearing tests in schools and Westcotes Health Centre Health Centre community clinics and work closely with other hearing specialist staff in both the Fosse Road South Market Street Hospitals and Education Departments e.g. Ear Nose and Throat Consultants, Leicester Coalville, Hospital Audiologists, Neonatal Hearing Screeners, Educational Audiologists and LE3 0LP LE67 3DX Teachers of the Hearing Impaired. 0116 2953100 01530 468590

Hinckley Health Centre Hospital Hill Street Epinal Way Loughborough, Leicestershire Where are the services offered? LE10 1DS LE11 5JY 01455 441800 01509611600 Children’s Community Health Service provides a school based hearing screening Hospital Melton Hospital service for eligible primary school age children in approximately 338 mainstream Coventry Road Thorpe Road schools throughout Leicester, Leicestershire and . A diagnostic hearing Market Harborough , Leicestershire service is carried out in 15 local clinic venues for children who are referred for this Leicestershire, LE16 9DD LE13 1SJ service. The services provided by Children’s Community Health Service are part 01858 410500 01664 854800 of an integrated service delivered with other partners in the Health and Education community e.g. from University Hospitals of Leicester Medical Physics / Electro- New Parks Health Centre Health Centre diagnostics and Hearing Services Departments and the Special Needs Teaching Oswald Road Melton Road services from both city and county education departments. Leicestershire Syston, Leicester LE3 6RJ LE7 2EQ Audiology clinics are run across several venues in Leicester City, County and 0116 2958950 0116 2640964 Rutland and provide Hearing tests to all children up to the age of 16. Rutland Memorial Hospital Saffron Lane Surgery If you feel your child needs a Hearing Test, you can ring us Road 509 Saffron Lane , Leicestershire Leicester on 0116 2253919 and make an appointment for one of the LE15 6NT LE2 6UL venues on the opposite page. 0116 2958750 0116 2440888

St Peter’s Health Centre Rushey Mead Health Centre Sparkenhoe Street Dunblane Avenue off Gleneagles Avenue For more information please log onto Leicester Leicester, Leicestershire LE2 0TA LE4 7ZW www.leicschildhealth.nhs.uk 0116 2957800 0116 2958360

South Health Centre Uppingham Road Health Centre 80 Blaby Road, South Wigston 131 Uppingham Road Leicester, Leicestershire Leicester, Leicestershire LE18 4SE LE5 4BP 0116 2785022 0116 2958295