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The Local Shop Report 2017 The Local Shop Report 2017 A report by the Association of Convenience Stores #LocalShopReport CONTENTS LOCATION Much of the value of local shops comes from the places they trade, in every type of location and 02 THE IMPORTANCE OF THE CONVENIENCE SECTOR community, and often where there are no longer other services available to local people. 03 LOCATION 04 2017 HIGHLIGHTS RURAL URBAN A ‘traditional’ convenience store, often 06 SHOPS Operating as part of a mix of stores providing the only shopping option serving the needs of those living in 08 SALES for the local community. centres and the shopping needs of workers and residents. 10 INVESTMENT 12 JOBS 14 ENTREPRENEURS 16 COMMUNITIES 18 TECHNOLOGY & SERVICES * * Forecourts can be in urban, 20 CUSTOMERS SUBURBAN suburban or rural areas FORECOURT 22 METHODOLOGY Providing a focal point for suburban In some locations providing communities and estates sometimes an important commuter service 23 ABOUT ACS standalone or alongside a small and in others providing number of other local services. the main local shop for the whole community. Source: WRBM/Nielsen 2017 THE IMPORTANCE OF THE CONVENIENCE SECTOR ISOLATED STORE No other retail/service 41% This is the sixth edition of the Local Shop Report, every type of customer, from tech savvy millennials businesses close by. providing a comprehensive picture of the stores trading who are re-defining what convenience means to them, in the convenience sector, the people working in and through to a growing population of older customers LOCATED ON A running stores, and the impact that the sector has on who continue to rely on the local shop for essential SMALL PARADE 37% Up to five retail/service communities and its customers. products and services, and daily social interaction. businesses close by. The convenience sector is now worth £38bn, making Convenience stores embrace this increasingly LOCATED ON A it comparable in size to industries like oil and gas, important role in their local communities, and this LARGER PARADE OR A HIGH STREET 10% defence and recruitment. Convenience store sales are report measures and explains the social benefits of the Up to 10 retail/service forecast to increase to £40bn over the next year, and local shop as well as the economic value of the sector. businesses close by. the amount invested by convenience stores is also LOCATED ON A MAIN rising, amounting to £858m over the past year. The information in this report, gathered from our HIGH STREET OR WITHIN own primary research as well as data kindly supplied A CITY CENTRE 12% Since the first Local Shop Report in 2012, the sector by respected organisations such as HIM, William More than 10 retail/service has grown every year, partly through diversifying the Reed, IGD, Nielsen, and the Plunkett Foundation, businesses close by. range of products and services offered to consumers. demonstrates the continuing appeal and contribution Source: ACS/HIM 2017 (Independents only) This has made the sector more relevant than ever to of the convenience sector. 02 03 acs.org.uk • @ACS_Localshops SEPTEMBER 2017 » 2017 HIGHLIGHTS SHOPS ENTREPRENEURS » 74% OF CONVENIENCE » STORES ARE RUN BY INDEPENDENT RETAILERS THERE CONVENIENCE ARE STORES 75% OF INDEPENDENT 25% 49,918 IN THE UK RETAILERS OWN THEIR STORES 20% OF SHOP OWNERS WORK MORE THAN have been in 61% OF INDEPENDENT STORES ARE 81% OF MULTIPLE OWNED STORES ARE HOURS the business ARE UNDER SMALLER THAN 1,000 SQUARE FEET LARGER THAN 1,000 SQUARE FEET PER WEEK for more than THE AGE OF 40 70 25 years 23% » SALES » COMMUNITIES MOST POSITIVE IMPACT ON LOCAL AREA over one fifth TOTAL VALUE of the total of independent retailers engaged in some form of grocery market 1 2 3 OF SALES £38bn = community activity in the Post offices Convenience stores (in the convenience sector in the year to March 2017) past year Specialist food shops ✦ ✦ 79% TOP THREE MOST WANTED SERVICES ✶ Chilled foods are the By the end ✦ On average of 2017, sales ✦ £40bn top product category, 14 ✶ stores are HOURS community owned shops are predicted ✶ accounting for to reach... ✶ open for PER DAY trading in the UK 17.2% of sales 348 1 2 3 (average Mon-Sun) Specialist food shops Banks Non-food INVESTMENT TECHNOLOGY & SERVICES » OVER THE LAST YEAR » CONVENIENCE STORES HAVE IN THEIR INVESTED»£858m BUSINESSES Bakery Free to use Parcel services Post office Frozen 73% cash machines 45% 29% 21% Dairy of independents are funding Store signage investment from of stores offer In-store lighting Internal building Shelving 15% their own reserves of stores have an alcohol licence Refrigeration 22% 33% 28% maintenance contactless payment 81% 26% JOBS CUSTOMERS » » MODE OF TRAVEL TO STORES CONVENIENCE STORES PROVIDE OVER of stores only 370,000 employ family 76% of convenience store customers travel members JOBS IN MAINLAND UK of customers pay by cash 53% 1 24% 32% less than 4 mile to their store of employees are THE AVERAGE SPEND IS OF EMPLOYEES WORK MORE the only income earner in their household 21% of customers visit 65% THAN 16 HOURS PER WEEK £6.28 the store every day 04 05 acs.org.uk • @ACS_Localshops See Methodology section (pages 22-23) for full source list SEPTEMBER 2017 » SHOPS THERE Wales has more SHOP SIZE ARE shops per head 49,918 than any other 19% 42% 39% CONVENIENCE STORES part of the UK IN THE UK 0-999 sq ft 1,000-1,999 sq ft 2,000-3,000 sq ft of convenience stores are run by 74% INDEPENDENT RETAILERS 61% 33% 6% SHOP NUMBERS Source: ACS/HIM 2017 SCOTLAND NORTH EAST ENGLAND TOTAL SHOP SHOP SHOP SHOP 5,286 SHOP 2,231 SHOP 41,447 SHOP OWNERSHIP SHOP One shop per SHOP One shop per SHOP One shop per SHOP SHOP SHOP 1,022 people 1,182 people 1,333 people The vast majority of shops in the convenience sector are owned and operated by small businesses. Together, independent retailers make up 74% of the convenience sector. NORTH WEST YORKS / HUMBER EAST MIDLANDS Symbol groups are groups of independent retailers trading under a common customer facing brand – familiar symbol groups SHOP SHOP SHOP SHOP 5,423 SHOP 4,313 SHOP 3,812 include brands such as Spar, Nisa Local, Premier, Best-One and Simply Fresh. There are more than 14,500 shops run by SHOP One shop per SHOP One shop per SHOP One shop per independent retailers that choose to trade in this way. However, SHOP SHOP SHOP 1,331 people 1,258 people 1,239 people there are also around 830 stores that trade under these brands but are chains of stores that are run from a central head office. Convenience stores operating on petrol forecourts are an WALES EASTERN important part of the market with a combination of multiple owned and run stores and independently owned and run stores SHOP SHOP SHOP 3,185 SHOP 4,223 making up 17% of the convenience sector. More information about forecourts can be found in the ACS Forecourt Report. SHOP One shop per SHOP One shop per SHOP SHOP 977 people 1,452 people Source: WRBM/Nielsen 2017 PREMISES OWNERSHIP WEST MIDLANDS LONDON SHOP SHOP SHOP 4,829 SHOP 6,256 OWNED SHOP RENTED SHOP RENTED SHOP SHOP One shop per SHOP One shop per SHOP SHOP 1,201 people 1,405 people Open 6.30am–11pm Every Day Open 6.30am–11pm Every Day Open 6.30am–11pm Every Day SOUTH WEST SOUTH EAST SHOP SHOP SHOP 4,342 SHOP 6,018 Source: ACS/HIM 2017 SHOP One shop per SHOP One shop per SHOP SHOP 1,270 people 1,500 people (independents only) All data on this page – source: The copyright in this material is vested in William Reed Business Media Ltd and may not be reproduced or transmitted in any WRBM/Nielsen 2017 and ONS 2016 form or by any means, or stored in a retrieval system of any nature, without the prior written permission of the copyright holder. 06 07 acs.org.uk • @ACS_Localshops SEPTEMBER 2017 » SALES TOTAL VALUE OF SALES SALES CATEGORIES over one fifth of the total Hot food-to-go 0.4% grocery market 3.2% £38bn = Bread & bakery (in the convenience sector in the year to March 2017) 2.1% 2% ✦ ✦ 3% Frozen foods Health & beauty By the end ✶ 5.9% ✦ Soft drinks Savoury 3.2% TURNOVER of 2017, sales ✦ £40bn ✶ snacks 5.3% Sandwiches are predicted ✶ Confectionery GREW £500m ✶ BETWEEN 2016 AND 2017 to reach... 7.3% 4% Canned & Non-food 14.3% 6.4% packaged SALES BY STORE TYPE Alcohol Fruit & vegetables grocery 3.5% Household Store numbers Market share of sales: 3.5% 15,491 15% 17.2% News & magazines Sales per store (average) Tobacco and Chilled foods 38.2% £936,027 E-cigarettes 3.6% Milk Source: IGD 2017 Store numbers The products that are offered in convenience stores across the UK differ significantly, from store to store, based on a number of Market share of sales: factors including the location, features and size of the store in question. The graphic shows the average sales contribution made 4,280 by each product category. The sales data that is shown here reflects the sales by category of symbol and multiple stores. Sales by category in independent retailers may vary significantly from these averages. Sales per store (average) 22.4% £1,985,981 OPENING HOURS Mon-Sat: Sun: Average number Store numbers of stores are of stores are of hours open Market share of sales: 4% open 24 hours 4% closed on Sunday 14.4 12.7 18,841 per day Sales per store (average) 16.8% £339,685 Store numbers Market share of sales: 2,872 Sales per store (average) 12.1% £1,601,671 Store numbers Market share of sales: 8,434 Sales per store (average) 10.6% £474,271 08 09 acs.org.uk • @ACS_Localshops All data on this page – source: IGD 2017 Source: ACS/HIM 2017 SEPTEMBER 2017 0 10 20 30 40 50 1.00.80.60.40.20.0 0 10 20 30 40 50 » INVESTMENT AMOUNT OF REFRIGERATION OVER THE
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