Products & Prices SkyBest TV Channel 32 ESPN 2* 176 A&E* Cinemax Digital Packages Line-up 33 ESPN Classic 180 CNN* 310 Cinemax* Digital Basic Package - $27/mo. 34 ESPNews* 182 HLN* 311 ActionMax* 35 ESPN U* 183 FOX News Channel* 99 Channels - Includes 50 Digital Music Channels Digital Basic 312 MoreMax* 36 FOX Sports Carolinas* 184 FOX Business Network* 313 ThrillerMax* Basic Service is required to receive any other SkyBest 1 SkyZhone HD* 37 MASN* 185 CNBC* 314 MovieMax* TV service. 2 TBN* 3 WBTV - CBS* 38 MASN 2* 186 MSNBC* 315 5StarMax* 2020 SkyBest TV 39 NFL Network* 192 BBC America* Digital Plus Package - $79/mo. 4 WUNL - PBS* 316 OuterMax* Annual Notification Information 177 Channels - Includes Basic Programming 5 WCYB - NBC* 40 FOX Sports 1* 193 BBC World News* 9 WSOC - ABC* 48 Tennis Channel* 201 MyDestination.TV* Ashe, Avery & Watauga Counties in Digital Premier Package - $84/mo. 49 ACC Network* 209 Great American Country* 10 WJZY - FOX* Showtime/TMC/FLIX North Carolina - Residential 201 Channels - Includes Basic and Plus Programming 50 Golf Channel* 216 Comedy.TV* 11 WCCB - CW* 320 Showtime* 12 WMYT - MyTV* 51 Olympic Channel* 220 The Hillsong Channel PO Box 759 Premium Movie Paks 321 Showtime Extreme* 14 WHKY - IND* 52 NBC Sports Network* 221 POSITIV TV West Jefferson, NC 28694 HBO – (Includes 6 Channels) $19/mo. 322 Showtime Family Zone* 15 WAXN - IND* 53 Outdoor Channel* 222 Smile of a Child 1-800-759-2226 55 RFD TV* 1148 HD Net Movies** 323 Showtime Next* Cinemax – (Includes 7 Channels) $17/mo. 17 WETP - PBS* 324 Showtime Showcase* www.SkyBest.com 18 Town of Beech Mountain 61 Freeform* 1149 AXS TV** 64 Disney Channel* 325 Showtime Too* Showtime/TMC/FLIX – Information Channel 326 Showtime Women* (Includes 11 Channels) $19/mo. 20 AppTV* 65 Disney XD* Digital Premier The 1992 Cable Act requires the following annual 69 Cartoon Network* 327 Showtime Beyond* 21 Alleghany Community TV 41 FOX Sports 2* STARZ/ENCORE – (Incl. 12 Channels) $18/mo. 70 Boomerang 330 The Movie Channel* notification of customer service standards. 22 Northwestern NC TV 44 FOX Sports Atlantic 80 Discovery Family Channel* 331 The Movie Channel Xtra* 23 The Education Channel 45 FOX Sports Central Other 82 The Science Channel* 335 FLIX* Resolution of Complaints and Inquiries 56 Shop HQ 46 FOX Sports Pacific HD Access - $5/mo. 83 Destination America* If you have a complaint about your television ser- 72 UNC EX 47 SEC Network* (Includes HD Channels within your subscribed 84 Investigation Discovery* 73 North Carolina Channel 54 The Sportsman Channel* STARZ/ENCORE vice, you should first contact SkyBest TV customer Standard-Definition Package) 85 OWN (Oprah Winfrey 74 Rootle 57 The Cowboy Channel* 350 Starz* service by visiting www.skybest.com, emailing Network) Set-Top Box $ 3.95/mo. 93 PBS Kids 58 Pursuit Channel* 351 Starz Cinema* 90 Discovery Channel* [email protected], or by calling 1-800-759- 94 Create PBS 59 Up* 352 Starz Kids & Family* Whole Home DVR $ 5.00/mo. 91 The Learning Channel* 122 HSN 63 Disney Jr.* 353 Starz Edge* 2226. You can also visit one of our customer Restart TV $2.00/mo. 92 National Geographic* 187 C-SPAN 78 Pets.TV* 354 Starz in Black* centers listed below. Our customer centers are MyTVs Mobile App $2.00/mo. 99 Nat Geo Wild* 188 C-SPAN2 86 Outside TV* 360 Starz Encore* 100 Animal Planet* open Monday – Friday from 8 a.m. to 5 p.m. If DVR Storage 224 WLFG - Living Faith TV 109 DIY (Do-It-Yourself)* 361 Starz Encore Action* 101 History* your complaint is not resolved satisfactorily by 100 GB $5.95/mo. 226 INSP 113 Recipe.TV* 362 Starz Encore Black* 106 GSN* 250 GB $7.95/mo. 227 SBN 114 FYI* 363 Starz Encore Classic* SkyBest TV’s customer service department, you 110 HGTV* 230 QVC 132 Hallmark Drama* 364 Starz Encore Suspense* may contact the Consumer Protection Division 500 GB $9.95/mo. 111 Travel Channel* 233 Jewelry TV 140 Turner Classic Movies* 365 Starz Encore Westerns* 112 Food Network* of the Attorney General’s Office of the State of NFL RedZone $Varies 240 Telemundo 142 FX Movie Channel 366 Starz Encore Family* 115 LMN* 257 MOVIES! 158 Fusion* North Carolina at 877-566-7226 (toll-free inside Broadcast TV fee $12/mo. 116 Lifetime* 259 LAFF TV 159 Viceland* NC) or 919-716-6000. 120 Lifetime Real Women Cable TV Installation & Miscellaneous Charges 261 Me-TV 206 ES.TV* *Channels also offered with 121 Oxygen* 262 Antenna TV 225 Daystar HD Access. West Jefferson Smart Home Installation fee $150.00 123 E!* 263 ThisTV 228 EWTN **HD Access channels only. Returned check fee $ 25.00 126 Discovery Life Channel* 1060 Mount Jefferson Rd 264 Bounce TV 229 Living Faith Network ***Must subscribe to Digital Non-pay reconnect fee $ 20.00 128 WeTV* West Jefferson, NC 28694 Reconnect fee $ 40.00 265 GRIT TV Plus or Premier programming 266 Start TV 129 Hallmark* 336-877-1350 (Ashe) Move service fee $ 40.00 A la carte to order. 267 Comet 130 Hallmark Movies & Seasonal reactivation fee $ 40.00 Mysteries* 43 NFL RedZone*/*** 268 Charge! Channel line-ups subject to Sparta Customer Center Early termination fee $ 95.00 131 AMC* 272 DABL change. 199 Grayson Street HDMI Cable $ 10.00 138 IFC* Digital Music Channels can 273 Circle TV Sparta, NC 28675 Optical Audio Link Cable $ 4.95 660 WCOK 139 Sundance* be found between 601 & 650. 150 American Heroes 336-372-1350 (Alleghany) Tripp Lite Power Strip $ 9.95 669 WMIT - The Light FM TO RECEIVE HD ACCESS, Additional ADB Remote Control $ 19.95 680 WKSK Channel* Premium Movie Paks YOU WILL NEED: Standard set-top box replacement fee $105.00 690 WMCT 153 TruTV* Boone Customer Center 154 Cars.TV* HBO • An HD Television DVR set-top box replacement fee $220.00 694 WWLV - K-LOVE • An HDMI cable or component 217 Wilson Drive 156 Syfy* 300 HBO* Service visit to upgrade or exchange set-top box 1155 MotorTrend** 301 HBO Comedy* cables Boone, NC 28607 161 Bravo* • HD Access through SkyBest TV First set-top box $ 30.00 169 WGN America* 302 HBO Family* 828-963-1350 (Watauga) Each additional set-top box $ 15.00 Digital Plus 170 TBS* 303 HBO 2* 25 The Weather Channel* 304 HBO Signature* Banner Elk Customer Center Rates are subject to change. Some restrictions may apply. 171 USA Network* 26 SkyBest Local Weather 305 HBO Zone* Prices do not include applicable taxes and fees. 172 TNT* 20 High Country Square, Hwy 184 30 FOX Sports Southeast* 174 FXX* *If a service visit is required to reconnect service, additional 31 ESPN* Banner Elk, NC 28604 fees may apply. 175 FX* 828-898-1350 (Avery) stc-142521 Your Bill system and do not require fiber construction to the premises. or from sources other than SkyBest TV such as retail outlets. You have the option of removing, repairing, rearranging or SkyBest, like most communications companies, bills one Appointments for installations, service calls and other instal- You are encouraged to contact SkyBest to inquire about maintaining the inside wiring yourself or hiring a qualified month in advance. Therefore, any change in services will lation activities are scheduled in four-hour work windows whether a particular remote control unit would be compat- outside contractor to do the work for you. It is extremely be reflected on the next month’s bill. The first bill you during normal business hours. We cannot cancel a service ible with your equipment. Please note that customer-owned important that only high quality home wiring materials be receive after initial installation or after you make service call after the close of business on the day prior to the sched- remote control units might not be functional with SkyBest TV used and that these materials are properly installed to main- changes to your account will contain prorated charges in uled service appointment. set-top boxes. We will help you determine, to the best of our tain signal quality in compliance with FCC technical regula- addition to your regular monthly charge. The prorated knowledge, whether or not the remote you have will work with tions. If you choose to install, replace or repair wiring or hire Excluding conditions beyond our control, such as natural charges will appear on your bill under the Video Service – our equipment. We cannot guarantee we will have informa- a third-party contractor to do it for you, we will be happy to disasters, power outages, civil disturbances, and severe or Non-recurring charges section. You will receive your bill on tion regarding a particular remote you may have in your pos- furnish at cost the necessary wiring and connector that will unusual weather conditions, technicians will begin working approximately the same date each month. session. We will, in good faith, keep a list of remotes that we meet required technical standards, or provide you with a on service interruptions promptly or no later than 24 hours know do work with our system. list of technical specifications for the equipment should you To avoid delinquency, full payment of the amount due after the interruption becomes known. Service interruptions choose to purchase it elsewhere. Please note, however, that must be received by the due date printed on the bill. If are defined as the loss of picture or sound on one or more Television Picture Quality in the event of improper materials or improper installation your service is disconnected for nonpayment there will be channels. We begin work to correct most service problems Upon experiencing problems with the quality of television causing signal degradation, we may be required under a $20 reconnect fee added to your next bill. There is a $25 the next business day after being notified of a problem. We signals that you receive, you should contact SkyBest TV as federal law to terminate your service until the problem can fee for all returned checks. do not promise uninterrupted service. Customer is entitled soon as possible via email to [email protected], through be remedied. to partial credits when service is completely out for more our website, www.skybest.com, or by calling 1-800-759-2226. Upon termination of service, if a refund is due, refund than a continuous 48 hours. SkyBest TV is not responsible A trained customer service representative will do all that Privacy Policy checks will be issued within the next bill cycle, or no later for the installation or maintenance of any customer-owned is possible to resolve your problem over the phone. If this In providing television service to you, we obtain certain than 30 days after termination if all SkyBest TV equip- entertainment equipment. cannot be done, an appointment will be established to have personally identifiable information, that is, information that ment is returned. Otherwise, a refund check will be issued a skilled technician come to your home in order to resolve identifies you individually. Your information may include: within 60 days after the return of all equipment supplied Disconnecting Service your problem. If, in your opinion, the service technician fails name, service address, billing address, telephone number(s), by SkyBest. Equipment must be returned in good condi- If during your contract obligation you voluntarily disconnect to correct the problem, you should call us again and we will social security number, driver’s license number, premium ser- tion as stipulated in your SkyBest TV contract. service, move to an area where service is not available or review the actions taken. Should we continue to be unable to vice you have selected, demographic information, user ID(s), your service is disconnected for non-payment, SkyBest will Your monthly bill not only details your charges, payments resolve the problem to your satisfaction, you may contact the password(s), email addresses, correspondence and com- bill you a $95.00 early termination fee. It is your responsibil- and credits, it may also contain special messages. Please applicable franchise authority. For SkyBest TV, this would be munications records. We maintain customer information ity to return all SkyBest TV equipment, including set-top read these messages to ensure that you are up-to-date on the Consumer Protection Division of the Attorney General’s concerning credit, billing and payment, security deposits, boxes, all associated cords and cables as well as all remote any changes, offers and news from SkyBest TV. Office of the State of North Carolina at 1-877-566-7226 (toll- maintenance and repair, equipment and services provided controls. You are liable for equipment that is lost, stolen, free inside NC) or 1-919-716-6000. and other service-related functions. It is our policy to collect If you have any questions about your bill, please contact damaged or not returned for any reason. We will bill you only the personal information needed to provide the ser- our Customer Service Department at 1-800-759-2226 dur- for unreturned or damaged equipment. If there is a balance Home Wiring vices we offer with the quality you desire and deserve. It is ing normal business hours. We are open Monday through due, you will receive a final bill that will include a charge for The following Federal Communications Commission (FCC) also our policy to keep that information secure and to retain Friday from 8 a.m. to 5 p.m. If you see a charge on your set-top boxes and remotes that have not been returned as required notice will serve to inform you of your options re- it only as long as needed for our business relationship or as bill that you did not authorize, please contact us immedi- of the issue date of the bill. These charges will be based on garding the home wiring that is used to provide your SkyBest the law may require. We take reasonable steps to protect ately. All charges appearing on your bill are considered the current replacement value of the unreturned equipment. TV service. Home wiring is the wiring (i.e., cords, cables, etc.) your information from unauthorized access. valid unless you file a dispute with us. You have 90 days To the extent permitted by law, customer will pay us any that runs from your set-top box(es) to the Ethernet connec- from the date of the bill to dispute any charge(s). If you do costs or fees we reasonably incur to collect amount owed to tion, then from the Ethernet connection to the ONT (Optical For more information about our privacy practices, please not file a dispute, you agree to pay all charges on your bill, SkyBest TV, including a reasonable attorney fee. Network Terminal) which will be placed on the outside of refer to our Privacy Policy brochure. You can request a copy according to the terms of the contract you signed to ob- your home. It includes extra outlets, splitters, connections at any customer center location or view it on our website Equipment and Compatibility tain SkyBest TV. To preserve all your rights to dispute reso- and fittings or wall plates attached to the wire, but does not at www.SkyBest.com. We will mail you a copy annually and A SkyBest TV set-top box is required for each television set lution, you must contact us via email at inquiries@skyline. include terminal devices, such as converters, descramblers, AB any time updates or changes are made. to which you want programming service. Only set-top boxes org, or write us at SkyLine TMC/SkyBest Communications, switches, parental lockout devices, security devices, etc. You provided by SkyBest are compatible with SkyBest TV. Instructions for Use Inc., PO Box 759, West Jefferson, NC 28694. Our goal is are allowed to remove, replace, rearrange, repair or maintain Where service is received through a set-top box, you may not Complete instructions for how to use SkyBest TV are pro- to resolve the issue to your satisfaction. If we fail to do so, any wiring located within the interior space of your home so be able to use special features and functions of your TV, DVD vided at installation and online at www.skybest.com. you may contact the Consumer Protection Division of the long as such actions do not interfere with any ability to meet player, VCR or other customer-owned home entertainment Attorney General’s Office of the State of North Carolina at FCC technical standards, or provide service to your neighbors. For closed captioning issues, please write: equipment. This could include, but is not limited to, features 1-877-566-7226 (toll-free inside NC) or 1-919-716-6000. SkyBest TV - Closed Captioning Issues that allow you to view a program on one channel while simul- We are not responsible for problems relating to the operation Attn: Regulatory Manager Installation & Service Maintenance Policies taneously recording a program on another channel; record of customer-owned consumer electronic equipment such as PO Box 759, West Jefferson, NC 28694 Standard installation of new service for those who live two or more consecutive programs that appear on different televisions, VCRs, home antennas, etc. which may be con- Or email [email protected] within our FTTP network is performed within (9) nine channels; and use advanced picture generation and display nected to the inside wiring in your home. In addition, we are Or call 1-800-759-2226 business days after an order has been placed or later per features such as “picture-in-picture” and channel review. Re- not responsible for problems caused by tampering, neglect customer request. “Standard” installations are those that mote control units that are compatible with set-top boxes or or abuse. *2020 SkyBest TV Annual Notification Brochure are located up to 125 feet from the existing distribution other terminal equipment may be obtained from SkyBest TV Effective July 1, 2020.