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Apply the Principles of Resolving Problems for Single- User and Multi-User Computer Operating Systems 114183

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Apply the Principles of Resolving Problems for Single- User and Multi-User Computer Operating Systems 114183 Apply the principles of resolving problems for single- user and multi-user computer operating systems 114183 PURPOSE OF THE UNIT STANDARD This unit standard is intended: To provide proficient knowledge of the areas covered. For those working in, or entering the workplace in the area of Information Technology and Computer Sciences. People credited with this unit standard are able to: Describe software diagnostic tools for single-user and multi-user computer operating systems. Identify problems for single-user and multi-user computer operating systems and Resolve problems for single-user and multi-user computer operating systems. The performance of all elements is to a standard that allows for further learning in this area. LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING The credit value of this unit is based on a person having prior knowledge and skills to : Use single-user and multi-user computer operating systems and user applications. Resolve technical computer problems. UNIT STANDARD RANGE The level assigned to this unit standard is appropriate because the individual needs to generate ideas through the analysis and the formulation of responses to well and abstract problems. Need to analyse and evaluate information; exercise significant judgement across a range of functions and accept responsibility for determining and achieving personal outcomes. Module 1 – Methodology to troubleshoot hard- and software problems Author: LEARNER MANUAL Rel Date: 27/01/2018 Rev Date: 01/06/2023 Doc Ref: 48573 LM Mod 1 v-1 PAGE 45 INDEX Competence Requirements Page Unit Standard 114183 alignment index Here you will find the different outcomes explained which you need to be proved 47 competent in, in order to complete the Unit Standard 114183. Unit Standard 114183 49 Software diagnostic tools for single- and multi-user computer operating systems 52 Problems related to single-user and multi-user computer operating systems 55 Resolve problems with single-user and multi-user computer operating systems 58 Self-assessment Once you have completed all the questions after being facilitated, you need to check the progress you have made. If you feel that you are competent in the areas 63 mentioned, you may tick the blocks, if however you feel that you require additional knowledge, you need to indicate so in the block below. Show this to your facilitator and make the necessary arrangements to assist you to become competent. Module 1 – Methodology to troubleshoot hard- and software problems Author: LEARNER MANUAL Rel Date: 27/01/2018 Rev Date: 01/06/2023 Doc Ref: 48573 LM Mod 1 v-1 PAGE 46 Unit Standard 114183 – Alignment Index SPECIFIC OUTCOMES AND RELATED ASSESSMENT CRITERIA Describe software diagnostic tools for single-user and multi-user computer SO 1 operating systems AC 1 The description outlines the function and operation of software diagnostic tools. AC 2 The description identifies the factors influencing the selection of tools Identify problems related to single-user and multi-user computer operating SO 2 systems AC 1 Problems are identified, explained and described within agreed timeframe. AC 2 The cause(s) of the problem are established without trial and error process AC 3 Problems are logged/recorded for future reference SO 3 Resolve problems with single-user and multi-user computer operating systems AC 1 The solution uses an industry recommended procedure to diagnose problems. AC 2 The solution uses a diagnostic tool to diagnose problems AC 3 The solution to the problem is justified by diagnostic evidence The solution documents the causes and resolutions of problems according to AC 4 industry recommended practice The solution ensures that the operating systems are returned to service, free of AC 5 problem symptoms Module 1 – Methodology to troubleshoot hard- and software problems Author: LEARNER MANUAL Rel Date: 27/01/2018 Rev Date: 01/06/2023 Doc Ref: 48573 LM Mod 1 v-1 PAGE 47 CRITICAL CROSS FIELD OUTCOMES UNIT STANDARD CCFO IDENTIFYING Identify and solve problems in which responses display decision using critical and creative thinking by acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. UNIT STANDARD CCFO WORKING Work effectively with others as a member of a team, group, organisation and/or community by understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. UNIT STANDARD CCFO ORGANISING Organise and manage him/her self and his/her activities responsibly and effectively. UNIT STANDARD CCFO COLLECTING Collect, analyse, organise, and critically evaluate information. UNIT STANDARD CCFO COMMUNICATING Communicate effectively using visual, mathematical and/or language skills in the modes of oral and written presentation. UNIT STANDARD CCFO DEMONSTRATING Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation ESSENTIAL EMBEDDED KNOWLEDGE Familiar with Application Systems. The application of automated systems to the support of specific business functions or processes. E.g.: enterprise resource planning, sales forecasting, airline reservations, petroleum reservoir modelling. Familiar with Configuration Management. The control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording. Familiar with Operating Systems. "System" software which controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. E.g.: Windows NT, MVS, UNIX. Familiar with Corporate, Industry and Professional Standards. Standards associated with the practitioner`s current Role. E.g.: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes, IT Infrastructure Library. Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation. Proficient in Desktop Software. The use of everyday desktop software. E.g.: word processing, spreadsheets, graphics. Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. Familiar with Progress Reporting. Methods and techniques for reporting progress and financial compliance against an agreed plan. Module 1 – Methodology to troubleshoot hard- and software problems Author: LEARNER MANUAL Rel Date: 27/01/2018 Rev Date: 01/06/2023 Doc Ref: 48573 LM Mod 1 v-1 PAGE 48 All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source. SOUTH AFRICAN QUALIFICATIONS AUTHORITY REGISTERED UNIT STANDARD: Apply the principles of resolving problems for single-user and multi-user computer operating systems SAQA ID UNIT STANDARD TITLE 114183 Apply the principles of resolving problems for single-user and multi-user computer operating systems ORIGINATOR SGB Information Systems and Technology FIELD SUBFIELD Field 10 - Physical, Mathematical, Computer and Life Information Technology and Computer Sciences Sciences ABET UNIT STANDARD PRE-2009 NQF LEVEL NQF LEVEL CREDITS BAND TYPE Undefined Regular Level 5 Level TBA: Pre-2009 7 was L5 REGISTRATION STATUS REGISTRATION REGISTRATION END SAQA DECISION START DATE DATE NUMBER Reregistered 2018-07-01 2023-06-30 SAQA 06120/18 LAST DATE FOR LAST DATE FOR ACHIEVEMENT ENROLMENT 2024-06-30 2027-06-30 PURPOSE OF THE UNIT STANDARD This unit standard is intended: To provide proficient knowledge of the areas covered. For those working in, or entering the workplace in the area of Information Technology and Computer Sciences. People credited with this unit standard are able to: Describe software diagnostic tools for single-user and multi-user computer operating systems. Identify problems for single-user and multi-user computer operating systems and Resolve problems for single-user and multi-user computer operating systems. The performance of all elements is to a standard that allows for further learning in this area. LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING The credit value of this unit is based on a person having prior knowledge and skills to : Use single-user and multi-user computer operating systems and user applications. Resolve technical computer problems. UNIT STANDARD RANGE Specific Outcomes and Assessment Criteria: SPECIFIC OUTCOME 1 Describe software diagnostic tools for single-user and multi-user computer operating systems. ASSESSMENT CRITERION 1 1. The description outlines the function and operation of software diagnostic tools. Module 1 – Methodology to troubleshoot hard- and software problems Author: LEARNER MANUAL Rel Date: 27/01/2018 Rev Date: 01/06/2023 Doc Ref: 48573 LM Mod 1 v-1 PAGE 49 ASSESSMENT CRITERION 2 2. The description identifies the factors influencing the selection of tools. SPECIFIC OUTCOME 2 Identify problems related
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